AT&T

Have been trying to have long distance carrier and minimum long distance charges removed from account for 9 months. After MANY calls and escalation to "office of the President" and with BBB assistance, lots of broken promises by ATT, followed by rounds of lies when clearly not able to correct the issue. Very aggravating.

I have been unable to resolve issues with email ceasing to work without multiple calls and "dropped" calls which is, I believe, another term for get rid of caller. I have had numerous disconnects. I do admit that with large # of calls and hours spent holding and talking to tech people has jaded me quite a bit.

Att has restricted their tech assistants ability to lift a lockout due to repeated wrong password entries and they can no longer wipe the old password and issue a temporary password.

I think I can get better service with Dial up. The phone line that runs to our house has about two hundred feet of line laying on the ground. Several tech's have come and spliced it when the rats or squirrels chew the line. No one has rehung the line on the poles. I have tested the speed it's slower than the speed of smell. I will start looking for a way to complain to better business bureau. John Sorrells ph# 678-480-6903 Internet speed test 015102050100+ 0.22 Megabits per second Testing upload... 0.62

Mbps download

0.22

Mbps upload

Server: Atlanta Your Internet connection is very slow.

Your Internet download speed is very low. Web browsing should work, but videos could load slowly.

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Hello, I am writing because I have to report the terrible experience I have had with this store located at 11441 SW 40 st. They made me get another line and they promised me that the bill would go down and it was all a lie.

I'm already going to the store and since I've demanded an answer from them, they don't even give me a greeting. The Manager was the one who attended me and lied to me. They do not explain to entangle customers.

I would never want to see them again because of the poor treatment and service they have given me.

I have had no internet for the last 11 days. When calling,using the online chat or looking at the website it says will be fixed in 24 hours....it has said this for days and customer service has no clue what they are doing. Meanwhile I am paying for internet that doesn't work as well as Hulu, Disney + and Netflix I cannot use......you are forcing customers too cancel.Shame on you!!!!

I've been having problems with my AT&T internet connection all summer. I'm sitting here on a Saturday with no service.

First they said 6 to 8 hours. Now it's 24 hours. I will not receive a refund for the day. I've had it with AT&T, I will be finding a new internet service provider. If a costumer of mine pay me for a service and I don't provider it I will be in court.

Trade in phone "lost/missing" almost a year ago. Never received any credit for it and it was paid off! No resolution yet. I am being billed for two lines for the same time period and only have one phone. I am told i cannot cancel the second line.

Have done to multiple reps for lengthy periods and nothing is being done with either ussue!

43. 43. I called to check on the bill and to find out further details. I was told that fees were waived. If fees were waived then the amount of the statement should be less and that should have been what was due.

I then asked how did the bill increase. No answer could be given. ". Still no answer as to how I was over charged, and the employees did not care enough to try to accomodate me in any way. They credited the overage and they were done with the call.

The customer service with this company is terrible. I am taking my business to another company and hope they care more about their paying customers. AT&T is not what they advertise to be and customers are always half satisfied. They rush to get you off the phone, and you will be on hold majority of the time they are helping you. Rude…

I went to the AT&T Stamford Ridgeway Store E920 today to upgrade my daughter’s phone to the iPhone 14 and had a very dissatisfying customer service experience with the sales rep Ibrahim S. As soon as he began helping me he began yawning repeatedly in my face (and was not wearing a mask) and did not seem engaged in helping me.

When I asked him specifies of the new charges to the plan he did not give me specifics and seemed more eager to complete the sale because he had another customer waiting. In fact before our business was complete he invited the next customer to our table and focused on helping him before our transaction was over which I found very unprofessional.

I have been going to this AT&T retail shop for years and have never experienced this level of unprofessionalism before.

I AM VERY UNHAPPY WITH AT&T I RECENTLY SWITCHED FROM TMOBILE AND SINCE I HAVE SWITCHED IT HAS BEEN NOTHING BUT PROBLEMS FROM TELLING ME MY BILL WOULD BE 1 AMOUNT MONTHLY TO ONLY HAVING THAT BILL REFLECT THAT 1TIME. MY BILL HAS BEEN TWICE THE AMOUNT EACH MONTH ITS HARD TO GET SOMEONE ON LINE AND THEN WHEN YOU DO ITS ALMOST A WASTE OF TIME ITS ALWAYS NOTHING HAS BEEN BILLED YOU HAVE TO WAIT TIL NEXT MONTH WHEN CLEARLY THE MISTAKE HAS BEEN MADE ON AT&T BILLING SIDE.

WHAT HAS PROMPT ME TO SEEN THIS COMPLAINT IS I MADE ARRANGEMENTS WHERE MY BILL WOULD COME OUT OF MY ACT RECEVIED A TEXT REMINDER SAYING IT WOULD COME OUT ON THE 30TH AND THEN TO HAVE MY PHONE CUT OFF AND ONLY TO SPEAK TO A MANGAGER JESUS WHO SAYS HE DOES NOT SEE THE TEXT AND CANT DO ANYTHING UNTIL NEXT MONTH I AM ASKING THAT I…

Your last muted English employee changed my grandfathered plan that I had for over 23 years “yum” changed my plan after I repeatedly said no - now I am in limbo - not the plan I had and no one can help me . It has been 2 weeks ! Can someone help me Case number 0000715089

Loss of service and no one will respond.

I am extremely disappointed in the level of service I have received from ATT. At first I was receiving wonderful customer service before I hit the one moth mark where there was no way out of their contract. I was mislead and given false information and rates, I have been trapped into making a commitment to the company and all conversations were through the 800 number which should be recorded conversations.

ATT management is not honoring their sales people's words, they do not want to resolve the issue and accusing me of not saying the truth about the offer they have quoted me although the offers were through a line which they claim is recorded. I lost my service with T-Mobile, my old phones and I am now obligated to make a large statement and for the phones in full. It is unfair and…

Since when does att make meth users ASM's. Attached is the record of Clinton Kennedy from your ponca city, ok store

We ordered service for our restaurants because we were so tired of dealing with Spectrum, whom I loathe. We started with one restaurant to see how it would go. Trust no one. Things actually went fairly well and we have had little issues at that location. So, I decided to switch our other location over. It has been HELL.

Someone came out to install the new equipment. He called me after and said he got everything connected and disconnected our Spectrum equipment. Great. I waited two weeks to make sure everything was running smoothly and then called Spectrum to cancel service. Our internet goes out. Lol. I went to check the equipment and realized all he did was plug his equipment in and left Spectrum connected to all of our devices. So we try to get everything connected to AT&T and nothing…

I was told I would only have to pay $250 for my phone for me and my wife if I trade in our own phones. I know 08 $159 for both phones after paying so much. I was told AT&T would honor my tax exempt for being 100% disabled in Oklahoma.

That was a lie, I was told if I had an a line my bill would go up $20 it went up $80. I was told I was only signing out one year contract somehow it turned into a three-year contract.

You have the dirtiest company I’ve ever dealt with in my life

Increased on billing.........

On two occassions I have issued a complaint and/or concern regarding my billing issues. I have experienced nothing but price hikes on my billing the last three months.

AT&T does not bill what it advertises!!!!

AT&T has increased my 'internet' when it essence it stated 'UPATE YOUR INTERNET AT NO EXTRA COST'. AT&T also promised, offered a $25.00 Vist Reward card

AT&T also advertises that 'military discounts' are offered for military - not true

On my bill due September, it increased AGAIN due to 'promos' expired, discounts removed. I spoke with Bri and she informed that 'promos' were no longer offered. She stated my internet is at 69.99 but I could lower speed to 500 from 1000 (as initially installed). Also stated I could not go back to 30.00 on my internet.…

I've had a landline phone with unlimited long distance since 2002. 93. 69 and that's just for the long distance calls. I don't know why my unlimited long distance service stopped. It states on my bill that I have "Unlimited Nationwide Calling".

I would like to have these charges removed and restore my unlimited long distance calling. I have spoken with many representatives over the past two months and they haven't provided any meaningful remedy for this serious issue. I am 67 years old and on a fixed income.

I really need your help. My address: 103 Robinson Dr, Goldsboro NC 27534. Phone: 919 778-5502 or 252 452-7567. Thank you for your time.

This account link to so many different accounts lock me out keep get late fees adding up then they added restoral fee on a government program set auto pay up that didn’t work im lock out again this is a complete rip off

My internet dropped this morning while I was working (work from home office) so I contacted customer service hoping for assistance and the experience I had was the worst I've ever had with any company in my life. If this is how you treat your paying customers then there is a serious problem. When I'm done tying this complaint I will be looking for other service providers in my area and hope I can switch ASAP. If this is how AT&T does business then I want no part of it.

The rep refused to escalate my call. Stated managers didn't take calls or talk to customers. WHO can I contact to share my experience. I was also told that October 6th was the soonest a technician could be sent to assess the issue. That is 2 weeks from today! Absolutely UNACCEPTABLE.

FYI - this outage has affected my…

Email account password is locked about every thirty days so that I cannot log in on a PC. My phone email access still works so it is not an access issue per se; it is web access only from my PC.

First, finding the right person to talk to is nearly impossible. I spent thirty minutes trying to explain my problem to a nice lady in billing before she finally transferred me to technical support. I have no idea how I managed to reach "billing".

So after about thirty minutes talking to a nice man who I could barely understand, I was told I needed to reset my password which is what I told him could not do twenty-nine minutes ago because I don't know the answer to security questions. Can you not simply reset my security answers?

I need to log in to do that. Boy what a stupid system. This is why…

The most fucking useless carrier in the world. Website are designed by the most retarded programmers you can find in the world. Loading forever fucking forever, won't process any of my cards. "sorry there is something wrong" "your card is declined contact your bank" Go fuck yourself, I can use my card to buy anything but not your braindead expensive piece of shitty ass phone plan?

Should've pin the programmers head on the screen and let him type in his card info for 100 times before he can get off work. Auto pay is also the most retarded part of this website, take me to a white page with two options that won't respond if you click it.

I mean how did this website progammer got his job? My grandma can make a better one than that braindead pos.

Dear Sir/Madam I am requesting a refund for $252, balance on my account plus all charges for calls made through WhatApp in the last 12 months. I recently discovered that I have been charged for WhatsApp calls and contacted your customer service for restitution.

Instead , my phone service was cancelled and my cell phone reads "NO SERVICE" each time I turn it on. I recently traveled to Canada from August 11th to August 31st 2022. Because I had no phone service from AT&T, I bought service from Consumer Cellular which I was able to use in Canada.

I tested my ATT service in Canada and only one phone call was successful. All others failed. I nave no need for 2 cell service plans. Customer service at ATT has been very poor, and quite the opposite at Consumer Cellular.

Money refunded to me will…

I called in to customer service regarding billing issue, she ended up changing my plan which I told her don’t touch my plan. I had a retired plan they called it and I told her do not change my plan (don’t ) !

She replied I won’t ma’am . And of course she was a foreigner so she didn’t understand. At & T need to train them and make sure they understand the English language . When I got my bill everything was different it was higher I called and I talked to five different people I tried to call the home office and of course nobody ever picks up so

you can’t complain and the executives don’t really wanna hear it and they really don’t care but AT&T is getting worse instead of better dropped phone calls I can’t call out in certain areas it’s ridiculous. I can’t wait until I can change Carriers…

EXECUTIVE COMPLAINT - Look at my records to try to get a bill straightened out for 6 months. I've had it ad being a retiree this is totally ridiculous. I want a call immediately for resolution and AT&T owes me $147.00.

Reporting to Channel 3 TV and I keep getting managers who try to help but never complete the ticket.

Deb Carmachel - 480-710-3325.

I waited 3 hours, before someone attended to me. It was the premier of the iPhone 14, and they only had 2 people that were tending to the customers, ridiculous. Then when I finally get seen, I go to pay for my phone and items I purchased they said I couldn’t pay in full, I had to do an installment of 36 months, he said that’s how all carriers do it,liar.

I called Sprint/T-mobile and they said they did not. After three hours of waiting he could not grant me that request, poor,poor customer service. They had deactivated my phone, and they made me wait even longer to activate my phone and refund my money, outrageous.

I will be looking for another phone provider.

There is no coverage where I live. I keep hoping, but nothing happens. This is highly dangerous in an emergency Now all my calls go through Xfinity internet wifi, but it is so unreliable that once a week I have to drive somewhere to make or receive a call. I live just outside Santa Fe, NM, in 87506. 800 homes behind our gates. All the T customers are slowly switching to VZ, which does have coverage, Jon Bull 16 East Golden Eagle Road Santa Fe, NM 87506

and yes I have he latest Apple iPhone 13 pro max. all the T phones in the house do not work, inside or outside.

I have a trouble with my account page on AT&t website that their own Representatives can't seem to fix. Ask to speak to a supervisor and was told someone would call me back but of course they did not. Am unable to edit and verify information on my own account on their website!!

Three Representatives sent me to others and no one could help me. They can't even fix their own website and they aren't internet and phone company could it get any worse

In July my yard was destroy. They where laying new cable , l hey broke a water main that sprayed for hours washing my grass away It took hours for me th get the city out to fix it They just left. I called customer service .they sent someone out to take pictures and I wS given a repair ticket NLIJTG58 I have called for almost 2 months and have been given over 15 phone numbers Each department gives me another This is ridiculous I need help here ,Janis White 16 Legett Circle Gulfport Mississippi 228-383-5916

N hold forever. 10 calls and still no help. Told I had to wait 24 hrs to reset email password. Got disconnected several times. Waisted 6 hours of my day.

Why did not a technician out to fix my phone today they where supposed to come between8am 12 no one call or show up

) I received the worst customer service I ever have received. I walked in, the employees spent 5 minutes wrapping up their conversation about their day off. The manager said "hey guys there's a customer" not once, not twice but three times before they looked up.

The employee Glen C processed the transaction, failed to mention that the new generation was coming out the same day. ) When i returned less than an hour later I was greeted with "just sit someone will be with you" no Hello, no hi, no how are you.

When I returned the headphones (closed, not opened, not touched, in a sealed box, they charged me a $10 restocking fee. I had the item for less than an hour and I returned it sealed, I would not have bought it if the employee told me new ones were coming (HE EVEN MENTIONED HE WAS JUST…

Hours spent on hold and unable to talk with tech support about internet problems. THEY ARE TERRIBLE AND HAVE BEEN FOR THE LAST TWO YEARS. Simply cannot talk with any live person there.

When a person calls and is the phone with custmers service for 3 hours just to talk to there superviser and the high speed data then should say no data then what is the data there for needs to be more upfront with people isnt dumb as they think

Our AT&T optical broadband Internet service failed early Saturday morning 9/3/2022. We called AT&T service early that day who determined it was likely the optical converter box (owned by AT&T) or an outside line issue. They then told they couldn't provide a service technician until Wednesday morning, 9/7/2022.

That means our home has no Internet service for over four days. My wife and I work from home and both rely heavily on connections to our workplaces, including video conferencing and file transfers. We have an in-house video system that allows us to monitor our invalid mother (in-law) and lets her press a button for emergencies.

None of that works - for four days. I called AT&T several more times asking for priority and was repeatedly told "there aren't any earlier slots". My…

The fraud department should be ashamed of themselves. Accusing good people of trying to commit fraud in their own name & then treating them like garbage and triggering mental health. I spent 10 hours dealing with them today to get crapped on and treated so poorly.

Even after I paid for my service. What a mistake.

My email has been disconnected by att, ATT tech support says i may be able to get my service mack in a month. They have a solution but they tell me they cant do it. i have talkrd to a number of people, most have hung up pon me. every place i go to sends me to 1 800 288-2020, no matter what number i call. all my information id blocked by ATT and ATT so far has admitted it is their fault but refuses to help. can you direct me

I have been excluded from my e-mail for the 11th time since the first of the year. Just a week ago, I was excluded the same way and I talked to 3 people at AT&T. The first two hung up on me, I assume because they didn’t know how to fix the problem. The first two people wanted to send a temporary password to the account I couldn’t log into. The third person gave me a…

The service I have been getting it’s terrible I will switch company if this problem doesn’t get fix soon

I have been without my internet for TWO weeks. I have wasted so much time on hold and can’t get anyone who knows enough to fix the problem. Cut lines, bad connections, new modem and nothing works. I waited today for 1 hr 30 minutes for a call back and then another 51 minutes once they called me back.

Was on the phone with rep when she apparently hung up on me. She had my phone number so she could have called me back - but no return call. I’m sick of AT&T’s non customer service. I can’t set my alarm or view any attachments in my email.

I will be filing more complaints.

You ruining families! It's 8 pm and my boyfriend, your technician is still working. He's been on the clock since 8am! What the hell are y'all doin??

Feel free to contact me. Please stop over working them...and these 6 tours have to stop. They are going to get hurt from exhaustion.

Absolutely awful customer service. Completely unable to perform a change to a new phone and ridiculous amount of hurdles and time wasted to talk to a actually knowledgeable person. And even then nothing but arrogance and still unable to make a simple change to a new phone with the chip that they sent me.

Grandson is still using his older phone because they are incapable of changing it over a month ago, and I just gave up on it being done. How sad is that!

My complaint is towards the handling of Digital Life alarm system transition to brinks. I feel that this move was not in fairness to the consumer I have been trying for eight months to get this to be a smooth transition but I found so

many Road blocks the first one is calling the outsource 1-800-855-2020 is the first mistake you made here you got to dissect cause there’s a language barrier there and after you talk with them and ask for a supervisor you could put on hold for four hours or more then come back to see a supervisor will call you back within 24 to 72 hours so

then you find yourself reassigned it again when they called then we request for a supervisor in United States they will tell you they do not have a supervisor. I found this be a way that AT&T has set up a barrier from the…

AT&T ran a pipe through our sewer line. We paid for the damages that were done to our pipe and were told that AT&T would reimburse us. 00 . Our claim number is 2205000897-01. This situation started April and we haven’t been reimbursed yet!

We sent all pictures of the pipe in our sewer line to AT&T. We are disappointed and upset about this situation!!!

I have tried to contact ATT for the past 6 months about an old bill. I have been redirected and redirected to the point my old bill was sent to collections without given the chance to pay my old bill with ATT.

I have been put on hold for more than 16 hours with no contact back from ATT. I am highly disappointed with ATT customer service! The old Account number was 578225305113 and reference number 43133073

service tech unable to hook up cable due to not having all parts. Now have all parts but tech cannot come without supervisor authorization. Supervisor unable to be contacted. Have gone several days without tv service. Facility where I live has contract with AT and T, Contract will be in jeopardy if service continues interupted.

My father, who had a cellphone account with ATT, recently died. When I called ATT customer service to cancel the account, they told me to go to my local ATT store with the account information and a death certificate. Three visits and six weeks later, my local store (Towsontown Center) has done nothing.

They say they can’t do anything without the manager, who never seems to be on duty. And they will not tell me when he/she will be on duty. And they lie. The store should be closed, and the manager should be fired.

ATT should train its employees, and its customer service department should provide actual service to its customers.

I pay almost $350 a month for my phone plan. I have unlimited internet and 6 lines, one of which is for my ZTE wifi box. For the last 2 weeks not only has my cell service been terrible, but my wifi has been ridiculous!

My phone bill has gone up and my service has gone WAY DOWN! I can't even connect to the internet with my laptop to do my school work without restarting my wifi box multiple times... Seriously thinking of dropping AT&T and going to Cricket wireless or another provider!

I'm paying for the service but AT&T IS NOT PROVIDING the service I pay for...

No service in the city of Watseka in Iroquois county in the state of Illinois. Even if the phones have bars nothing will send any messages or text. This is multi phones.

I called to ask for a way extension because my son is passing way today or tomorrow and they said you will be off today. I am so sad because i want be able to call for services for my child and i want be able to.

I admit had an arrangement for 27th but i was in hospital and i could not deposit check until today and now the bank has to verify it and now it will not post until Tuesday evening or Wed morning. I feel like they could have granted me one thing and be symptomatic, My feelings are truly hurt.

I returned from vacation unable to receive/use my email. After several calls to ATT, I finally got a live response. the result after 1 hour and 20 minutes was failure. The phone tech said I would be "referred"> That evening at 9:30 I got a (dreadful) call.

After more than 30 minutes, I was connected to Yahoo.. I called ATT the next morning. The checking, etc. said I needed a repairman. m. the following day. He said he couldn't help. He contacted a TECH who would come to the house before noon. ANTHONY. Anthony never showed.

I called the repair man. m. Saturday, Aust 27. He never showed.