AT&T

It is way to difficult to transfer my number to start service. I followed and did everything that was requested. I gave AT&T and several customer service agents my information but they are too lazy to help.

They had my card number, billing address, social security number, previous company name, number, and pin. I called my company and they said the hold was lifted and they sent me a pin. The man from AT&T said its supposed to be an account number and I told him there is not one I spoke to them. This was a headache.

I’ve moved recently and requested my service to be moved and upgraded I’m told it will arrive 11/22 and a tech will be there to help install fiber. AT&T sent my set up kit to the wrong address and the tech never showed up.

I called them to get a replacement sent to the correct address and I am told I have to wait another 2 days to receive it when it arrived it had none of the set up kit inside only the power cable and modem. I call them and request the cables and they tell me they are now sending a tech out to set it up for me and they will bring the equipment..

now I have to wait another 3 days for internet I should have had one the 22nd of November and have to take ANOTHER day of of work due to there incompetence.

Go Figure a Phone Company with a phone system that doesn't work. I have a 5G Samsung, phone says I have 5G service with almost full bars but no internet service. I call customer service and I repeatedly get hung up on so either they don't know how to fix their shit or every other customer is calling in and having the same complaint.

Since August 2022 I have been charged for a phone number and a phone I do not own no one in my family owns it the phone number when you call it is disconnected yet it is still on my AT&t bill every month including charging me for insurance on the damn phone that doesn't exist. I have done a chat, I have done an in-person visit at an at&t store and was told it would be taken care of.

I am talking over $300 I have been paying since they added this non-existent line to my bill no one will acknowledge all the money I'm paying for something I don't own and they refuse to give me back my money or prorate it to my bill. I have also called AT&t on the phone and I have tried an email as well My next stop is social media.

I am probably not the only person they are doing this too but it is…

Hi AT&T, I came in the store nearby nashville west mall at Nashville. Tn 37209. I have opened two wireless phone because my linelane wasn’t working called too many times no answer the phone . If got someone they will transfer me to someone else.

091/2002 I opened two wireless phone then cancellation one in 7 days later because I wanted two wireless is ringing up the same time when customers called in but it wasn’t working. When I cancellation one wireless phone next morning the other wireless phone didn’t work I called the store AT&T they reply I have to come showed the ID .

Then on 0914/22 I was cancellation the other wireless phone and I payed for restocking fee. 68 . I came to the store spoke with salesman he replied the representatives cancellation my phone but didn’t cancellation my…

I bought a $40 prepaid card at Dollar General for son #512-237-0192. He hasn't had serv since June & didnt know his # was reassigned. CS couldn't figure out how he got it added to that #. He went and got another sim, rf card for ANOTHER $40(for a tot of $80) and got a new #512-237-0487.

I called after he couldn't get money back and was told basically that we're out of luck. That's $40 that was just tossed away that we don't have. I find it hard to believe that that payment can't be transferred to his new number from the old number. Can someone help please?

On a fixed income and so close to holidays I can't just forget about it.

We ordered 5 phones on 11/13/22 , one was purchased in store and the other 4 were to be delivered. We have received 2 in the mail and the other two are missing. I have have called the store where we purchased and they said we have to wait for ups to report missing.

Meanwhile ups has given me run around and finally today said they are missing. Called att and have been on phone with an att rep and she is telling me I can't get new phones until they get redelivered, meanwhile att where we purchased has 2 phones in the store waiting for us hoping ups will confirm the phones missing.

The rep I talked to was doubting me and telling me nothing could be done. We have purchased 5 phones and also considering direct tv and all we have gotten was a run around. This is unreal that we have dealing with…

I am so annoyed that I have to call every month because there is always some wild charges on my bill. I get told I’m getting put on the auto pay program and I never did I was told that I wouldn’t get charged ever again for international calls that it would be blocked that was lie.

I wasn’t told that their would be all these other fees. It’s always on the following month that they tell me about previous charges. They don’t write any notes for other agents to see so pretty much they just tell the customer what they want to hear for that month!

I have no idea how things are running in customer service but it sucks! Communicate with each other! I started taking names and ID #s because I can see that these issues will be ongoing and moving forward I will just start calling out agents by ID#s…

I've received billings for Long Distance AT and T One Rate plan for two months, we've never used it nor did we request it. The only service I have with you is Direct TV. The number associated with the billing is 785-528-3857, that was a Sprint service and we never had At and T.

14th and received another billing today. I called and talked to 7 agents today and finally "Mickey" was able to figure out what the problem was and cancelled the One Rate Plan associated with the 785-528-3857 number that was Sprint anyway.

86 and I'm told I'll get a final billing that also includes late fees; for a service I didn't want, used or requested. This is ridiculous and I shouldn't have to pay one more cent to At an T.…

Worst internet service ever! Changed from TMobile quite few years ago because I thought I was paying a lot for 2 unlimited lines and ended up paying even more with this people and having internet issues. At least with T-Mobile my internet was working 24/7, I had no need to be using WIFI anywhere I’ll go and my internet speed was just fine with ATT my cell freezes and that drives me crazy even if I’m using WIFI (unreal).

Tired of dealing with the same issues every month. One of these day I’ll switch back to T-Mobile.

I signed to switch to ATT on Oct 8th, I had a problem with the order ( wrong phone ordered and sent). I was told to wait until phone was received to send it back. Accidentally sent in wrong phone of same brand, phone received by ATT Oct 21, up until today no tax refund it phone returned.

Have been sent to escalation with no resolve, worst customer service I have ever had to experience.

On 11/3/22 received email from you saying that as an ATT fiber customer HBOMAX was included. I called ATT and rep said that I needed to go to my ATT account to activate it. With her on line, I opened my ATT account but there was no HBO Max notification.

After her trying several solutions, nothing worked, so she wrote up a ticket #315075037 and told me to call back within a week if i didn’t hear from ATT. Called one week later and for the next 3 hours was shuttled back and forth to several reps and none of them could understand how to help me so they sent me to someone else.

Sometimes, the rep would just hang up or when I was transferred to another department, the robot sent me to the wrong dept. i called back 3 times due to bring disconnected.

Finally, someone tried to get me to use my old…

To start off with I want to praise two of your employees, Burham Zackery, outstanding young man, and John Farrell. Both are a excees to your company. Both should be promote, as far as the store Manger himself no, store No. LNSN, AttPrime Comms.

12020 FM 1960 Suite 1000. Just got up and went back room, shut the door. Now, the problems, I bought a prepaid phone at Target . The problem started there, I came into this store for asst. mainly because your att store.

I bought a prepaid ATT phone with a card a card. S. there. 00. Long story short went back to target three times, your store three times . Target had shown me proof that the phone was activated from there end.

Go back to your store Burham called many times , ATT was saying it was suspended . REALLY ! Burham the whole time was…

I bought a $60+ screen protector from att who said any time i needed it replaced they would put it on. The one by me was vandalized so I couldn't go there. The kid at the Colonie center was laughing stoned out of his mind and said this is the last time they'd put it on

www had a sales person come to our home after we had an issue with our internet service. The salesman sold the wireless service to us promising a saving and a gift cards to help pay off the balance of our service with T-Mobile.

We have contacted the salesperson he has not returned our call. He said he was going to check it to it and get back and since he has gone ghost. We trusted the salesperson, to provide the gift card. Instead the T-Mobile account has gone in to collection while waiting..

we were told we are getting a $6 monthly discount, which is not helpful to pay our previous account. Please help us get this rectified.

I had a business line and the phone was stolen so I just cancled the line due to no phone and the business died due to covid. I had to pay off the phone that was on the line so the acct was deactivated until the phone was paid off then the line would be cancled.

We after the phone was paid off they reactivated the line and was going to charge me 76 every month that should have been cancled. So I called and talked toa nice person that said she would take care of it and cancle the acct so I thought everything was good until I get a email telling me they are going to with draw the money on the 20th I'm like I don't think so.

So I call today and get this agent on the phone named Zina and I give her all my information and she proceeds to tell me that the name of my business is incorrect and…

Having problem with a phone delivery that I was charged for and not deliver . I have been a customer for over 40 years with 6 cell phones and business lines. I keep getting transferred from agent to agent. How do I talk with a supervisor?

A prepaid customer for 10 years. Someone open another account in my name unknow to me. Spent 2 weeks on the phone with at&t and the fraud dept and 3 trips to At&t store. Only after being told to pay the bill was the line disconnected

On the 21st of October, at the AT&T store located at 1587 W Lantana Rd, Lantana, FL 33462 we opened an account with AT&T. They offered me a certain price, and now on the first monthly payment, the original price has increased by $50+.

I consider it a bad practice from the company as this has happened to me twice already. If it's because of the workers at the company, they shouldn't be representing the company. Their main objective is to make money, as for any other company.

But they have no regard to the customer, being immoral and unethical.

00 more a month. I have been a customer of AT&T since it was Cingular more than 40 years. I added the line267-339-2815 and AT&T sent me a new Samsung phone for my son. I printed the return label, put the old phone in the box and sent it back.

I have been getting charged for the phone and I have been calling customer service to try to correct this problem. 00 charge would be taken off my bill. In my first call in August I was told the phone was received and that it would be taken off my bill.

After that, I did not keep the paperwork as it was confirmed it was received. Since then I have called in September and October and spent hours going over this with more customer representatives and their supervisors. I can't afford to waist anymore time with this.

Please look at my complaint…

I called in because I need to change the card on file where a payment arrangement was coming out of my account. The representative named Corey told me it was too late to change the card and for me to call the next day and make the payment or just make it on my own.

I proceeded to ask would they be trying to take the money off of the card I wanted to cancel and he stated he was unsure. He said they shouldn’t but didn’t have a definite answer. I hung up and he called me back being very rude and smart and cutting me off.

I then asked for his name and his then his ID and he stated his name was Cory and he wasn’t obligated in giving me his ID and that he gave me his name and that was good enough. I asked to speak with a supervisor and he then proceeded to say sure can and I am currently on…

Worst company! I would NEVER use them again. It was virtually impossible to switch to another carrier. They gave us a complete run around and it took us weeks and hours on the phone to get things settled. Choose ANY other company.

I went into AT&T store in Brandywine on 9/19/22 to purchase an Apple Watch and was informed by the manager. Carlos, that AT&T has a promotion where you buy one Apple Watch and get the second one free also told me me that my bills will not be more than $183.

The oders for both watch was process and delivered to me the following day. I paid the October bill now the current bill is now more than what I was told. I went to the store and asked for the manager and was told he was out to come back on Monday-went there on Monday and was told he was on vacation.

I am very unhappy on how my issue is being handled. Can someone one assist me with this issue please. Thx Mrs Johnson

ATT crew laying fiber optic line cut my ATT internet cable. Cable was marked with spray paint but they hit it anyway. At first the crew denied it then the Forman said he would call someone to fix it. Of course I did not believe him and called in a repair to ATT.

After four attempts and a 52 minute wait, yes that’s correct 52 minutes, I was advised that it would take three days for a repairman to come out. I received an email confirmation that told me I was responsible for a 99 dollar callout fee!

Are you freaking kidding me, your employees cut the line, and after speaking with 8 different people on the phone and in person not a one offered an apology. Is this your idea of customer service or is it just he’s only one person and we have millions more customers?

Garden City, Idaho. Had 3 salespeople (one woman, 2 men) come by my house earlier. I told them I didn't have time to talk as I was getting into the shower. They insisted on trying to talk anyway. I said I wasn't interested and the continued. I said I have had awful experiences with CenturyLink in the past and would never give them my money. They attempted to continue the sales pitch. I said I had no more to say and shut the door. One of the men continued to try to ask me a question as I shut the door.

About 2 hours later they had the audacity to COME BACK! My husband sent them packing that time and was not nice about it.

Even if I was to give AT&T my money despite their partnership with CenturyLink, I will not now. That behavior is repulsive and really creepy.

I asked AT&T to instal a landline in my home. I didn’t want it connected to internet but through a wall jack. They never connected the phone. I called them to tell them that it still didn’t work but they never came out and fixed it.

Then they started charging me anyway, even though I never had the wall jack connected. When I called to dispute the charges they told me they can’t look up the account unless I give them the phone number if the new like, which I don’t have because they never connected it.

They have ruined my credit over this because I refuse to pay them for something I never had. I have called several times but they won’t remove the charges unless I provide them with the phone number that I never had.

Advised to sign up for fiber internet and the bill would actually go down by $4. Checked my bill and it went up nearly double. Lost a previous discount and the price went up in general. Contacted At&t and the customer service representative could not assist.

Tried to give a $5 discount. Deceptive practices!

every time I call I no one who speaks clear english does not understand the problems, they just try to placate you , with ever resolved. I have been waiting for 12 yrs for high speed internet. I was here before they put new houses around me, never ask if I would like to have high speed I am a senior citizen and get frusted when people do not speak english.

i was a Direct TV customer for over 15 years. my account was on autopay for the bulk of that time and was never late on a payment with them. AT&T bought them and took over the service for the past few years.

I called to cancel my Direct TV account since it continued to go up and at the time of Cancellation it was costing me over $140 per month. When I called to cancel i directed them that i wanted to cancel that day.

It took about 10 minutes to talk them into canceling that day but they assured me that i would be cancelled that day and i was current on my bill and did not owe them any money. i received a package to send back the equipment which i did.

50 at time of cancellation (which I didn't and they had me on direct pay so if i owed them money they could have collected it). I…

My bill says it was processed on the 15 of the month but does not get here until the 27-29, have not received this month yet! It then says due by 6-7. I mail it the day I get it & you are charging me a late fee saying you don’t get it in time.

I have called several times & no solution. I don’t know how you expect me to mail it any sooner, and no. I’m old & do not pay bills on line. I am totally exasperated with this continuing mess!!

This company is very unprofessional. they told me I get 30 dollars off my bill and have to pay 10 dollars. I went got the money put on the card and the second I did that they said I must pay 40 dollars .

This company has done this multiple times they taking the government funding and trying to force me to pay regular price.

It is impossible to authenticate an acount id you are not carrying one of the phones in it. There has to be a secure way to do this. I am a 25 year customw and I cannot man2my own acxoint or choose my own security. Veru dissatisfied.

I recently visited the Libby place location. I was trying to add my daughter’s number from straight talk to my account. I thought the lady processed the transfer correctly. When two days (10/26/22) later my daughter’s number was suspended! I talked to customer service for 2 1/2 hours!

I talked to 10 different people trying to figure out what was the issue! The last person I talked to on the phone told me to go into a store! The gentleman Spencer at the white oak location finally got my number ported but the store was closing.

So we couldn’t complete the transfer of the number. I go in today 10/27 to get the number ported and Brandon couldn’t help once again because I didn’t have my account number from straight talk! At this point why do I need the account number if I have the pin to…

Poor customer service. Filipino agents cannot answer nor solved issues. Insensitive to clients time and effort. Cancelled order without informing reasons.

I have A T & T costumer for last 20 years and I had my worst experience with one of your store in Fullerton on Harbor Blvd …store manager name Drew was not helpful at all I bought I phone 14 plus and the phone was giving tech problems I visited the store 4 times but non of the staff was able to resolve the issue and today I went back to return the phone which was within 14 days but manager Drew said he cannot help

This is insane! We got fed up, canceled service with att, returned the box to ups and now this? Just too much to comprehend for you? You may get a kick out of knowing I also received a survey from att addressing me as a "former customer".

Have you ever heard of the saying the left hand not knowing what the right hand is doing???? Please take care of your problem with this task.

To Whom it May Concern;

Re: Account # 265061967176

I am writing regarding a dispute with AT&T. In 2017 I was charged for equipment I never received by this company. I contacted the company over and over letting them know that I did not receive any items. Later on, after many phone calls, emails, and my account being sent to collection, etc., they finally realized that the item had not been delivered to me, yet it had been returned back to their store or warehouse. Yet, as I said AT&T had already placed this charge on my account and turned over my account to a collection agency. The collection notice that was sent was a past due amount was $74.35 and the Total Amount Due $229.30.

AT&T need to repay for all pain they've cause because it's not fair at all being charged for something I…

On 10-26-2022 II was using my cell phone to make a payment. Usually they connect me with a automated person but I hit connected with a live person. I asked the person what happened to the automated guy and he got real ass hole with me.

The guy was kind of slow and then he goes on to say I can stop the transaction now and you don’t have pay me i said we’ll hang up the phone then . I’ve been with At and t for quite a while and I don’t appreciate the way the guy treated or talked to me.

He was a black male. He sounded real damn ignorant. You guys need to hire more better qualified people not ghetto idiots . My bill did get paid though I called a second time with automated system. Pissed off customer . Mr Clark.

We have a fax and phone line that have been out of service for appox 3 months. We have called numerous times and each time the technician comes out but the problems are never resolved. 00 a month for this service.

The service we received I would rate less than one star and if there was any other services we would definitely switch.

I’ll called to cancel AT&T today and go back to Verizon because we were told that our phones were free and that we would be paying $164 a month instead of $264 with Verizon. Wilson the customer service agent we spoke with did get the bill down to $164ish a month and did everything he could to keep us.

However, when he transferred us to international customer service support, they did not help us at all. Excusing me of not calling when they sent us text messages while we were on our cruise. I have never in my life experienced bad customer service with Verizon.

AT&T customer service is really poor, especially Tara and her manager stating they couldn’t give us any type of discounts because we didn’t call and WE DID! I’d rather pay a higher rate with Verizon for highly skilled and nice…

A representative from AT&T had pulled my credit without my authorization to make a sale. On September 2 2022 at 2:36pm i contacted AT&T customer service to make moved my service to new address. The rep. rudely ignored my moving request, and proceeded to trick into changing my plan without my concernment.

I specifically informed him that I not want any change with my previous plan, but he took it upon himself to do a credit check without my authorization to change my plan. He ruined my credit by making an unauthorized inquirer.

I felt violated and disappointed that a company like AT&T would let one of their employee get away with such violation.

00 from my bank account. Called everyone. Nothing is showing on my account. I have internet. Tried to get a phone. Was told I was approved with no money down ( ask for the chat) then was told I wasn’t approved.

I’m not going to do business with a company like yours. Thus I will return the equipment and cancel my account. 00 returned

I have been a customer with AT & T for over 20 years. Their customer service is horrible!!!! I am leaving the service and transferring all 5 of my phones as soon as my phones are paid off or I find a provider that will pay them off first.

I am quitting because their customer service is the worst I have ever dealt with. I have been trying to call for 2 weeks just getting transferred all of over the universe and nobody can help me. I would NEVER go with this service. RUN!!!! to any other provider!!!!!!!!

I have been a customer with AT&T since 2016. I rely on you for TV, Internet, and wireless services for my family.

However, i am about to say bye to your services. Every time i have an issue to be resolved this company either doesn't have policies on how to help customers or don't care about customer service experince. Here are a few examples: 1.

I made a call on 7/25/2022 at 1:12pm - was on the phone for 1 hr 13 mins 18 sec - talked to the client service rep and her manager (they were both nice) - i thought issue was resolvbed - told me i would receive credit of $250 in the next two billing cycles to date no credit has been received. 2.

I called back on 10/20/2022 at 3:32pm to follow-up on the credit - tossed around three different departments to 53 mins 46 sec. No one knew anything about…

I’m angry at AT&T not necessarily customer service. I have a wireless account. I think AT&T charges too much, but that’s neither here nor there. We had Uverse with them about 7 years ago. They put our bills (wireless and Uverse) together.

We got rid of Uverse. Yet every time I call I’m transferred to the Uverse people because we have a combined bill even though we haven’t had Uverse IN 7 GODDAMN YEARS!!!! They still haven’t fixed it, and I am so tired of having to deal with this over and over again!!

AT&T needs to get their shit together!!!! I am so, so, infuriated by it!!

YOUR COMPANY HAS THE WORST CUSTOMER SERVICE DEPARTMENT I HAVE EVER HAD TO DEAL WITH. 3 FLIPPIN;' MONTHS I HAVE NOT BEEN ABLE TO USE MY PHONE. 3 MONTHS ! I JUST WANT TO PAY OFF THE ACCOUNT, UNLOCK THE NUMBER AND GET AWAY FROM YOU ASSHOLES, FOREVER.

EVERY DAMN PERSON I TALK TO TELLS ME TO GO TO A STORE TO GET THE ACCT. NUMBER. I HAVE BEEN THERE MULTIPLE TIMES TOTALING 16 HOURS. THEY CANT HELP. THEY JUST CALL YOU IDIOTS. EVER. OF COURSE NO ONE CAN GET INTO MY ACCOUNT.

YOU ARE ALL WORTHLESS - AND I'M CVALLING THE CEO. THIS IS CRAP !!!!!

I called A T& T on 10/18/22 to get my credit on a returned phone. None of the customer service billing reps would help me. 3 people from billing would hang up on me.

Finally 1 person helped me and transferred me to billing whichi i didnt receive any help once again. I called billing today and a supervisor hung up on me and a billing associate. This is the worst customer service I have ever experienced.

I,m going to cancel everything with this company as soon as I can get time.

Location: 2938 Island Ave, Philadelphia, PA 19153 att store. Im making a complaint because the guy who work around 11:30am 10/19/2022 was rude and disrespectful.

Also do you allow your employees to carry a gun in the store? You can see he had a gun on him and he was an employee not security.

However i still made a purchase for a screen protector because it was needed it but i was scared for my life.

They have had several issues going on with my account and out has only cost me to it be treated fair as a customer I have to wait another 3weels without a 300 promote offered for qualifying service and they lost my payment two investigations have been done along with several other issues with att

Internet went down Friday and it’s Monday and is still down. I was told by 11 different agents conflicting stories all weekend. Made to stay home to reset router when service was promised to be resolved. I was told there was an outage and there was not an outage by different agents.

All agents had one thing in common, they promised to own my issue and follow-up. Not 1 of them did that. I spent 3 days on calls or chats with them and found out last night a cable was cut and that dept doesn’t work weekends.

I have never experienced anything like this. Monday and it is still down. Disappointed doesn’t cover it.