AT&T

My bill I complained about my addition of cell phone last march I’ve tried to get one bill for reg phone U-verse cell internet. Was told it would be done since last march I left Verizon after being a custermer since 1997. Bad mistake.

So i called again in nov ask to have it done again they said it would happen but I don’t get paper bill so I figured it was done so I paid my U-verse bill thinking that it was combine like they said but guess what it wasn’t I was having trouble understanding them anyway So I got a text saying I had an arrangement but I could reduce my arrangement to catch it up if you look my bill has been on time till I got the bill Elizabeth a lady came out here and

hooked up the cell phone said I d save money if I put them all together but that didn’t happen but I’ve…

Today is December 27th, 2022. Just as a reference. Since July, I have been complaining about having intermittent service every single day. We have only been receiving max 50 Mbps while we pay for 1000Mbps. I have wasted around 60hrs jumping from department to department, from supervisor to supervisor, from cancelled appointment(without notice) to nothing. From India ,to Colombia, to.........you name it this is how the call go because nobody have an idea on how to resolve the issue. They suggested today to downgrade the service to a 100Mbps so I can pay less. What ARE YOU THINKING????????????????

AT&T ARE YOU SERIOUSSSSSSSSSSSSSSSS.

THE NIGTHMARE OF DEALING WITH THIS COMPANY HAVE NOT COMPARISON. CUSTOMER SERVICE DOESN'T EXIST. AGENTS HAVE NO CLUE HOW TO RESOLVE A PROBLEM, BUT INSTEAD THEY…

I have high-speed Internet with AT&T. They turned my service off on Saturday, December 24 Christmas Eve at 3:30 PM. My bill is paid up. They are saying the reason that my service is off is because there’s a winter storm.

There has not been a winter storm on Saturday, Sunday Monday and now this is Tuesday morning at 6:45. Still no winter storm and I still don’t have Internet service, I came to AT&T just this month from another carrier. That was lousy.

I came to AT&T because I believe that they were a reputable company. This is the worst thing I could’ve possibly done I can’t even get to talk to anyone they have a computer set up to tell the same lie over and over again , I am very unhappy with AT&T.

I won’t tell another soul anything good about AT&T this is horrible to have done this to…

We initially ordered ATT internet service. They sent the equipment and a technician showed up. He told us that we would get no where near the speeds that customer service claimed so we declined the installation. Now they are send info us monthly bills and threatening collections.

I called customer care and they said they see thevissue, that they apologized and would correct the problem. A few days later I got another bill for the current month THIS SERVICE IS NOT EVEN HOOKED UP. THE EQUIPMENT IS STILL IN THE BOX THEY SENT..

I’m contacting the BBB and on the internet looking for agencies to file reports with. Oh and the 6 years of wireless cell service is over this week.

I have been without the internet for three days now. Numerous calls netted different responses from ATT. The first call I was told the problem was an outage and would be fixed in 7 hours. Never happened. On all later calls I was told there was an outage on my area.

I just got off the phone and I was informed that the outage did no affect me and was repaired some time ago. I am still without internet,and was told the service department was closed for another hour. I am going to look for a different service.

I have never experienced such a run around.

I have been out of internet and TV on Christmas weekend. They(AT&T) say they are working on resolving the issue but I have not seen or heard any updates in regards to this problem. I am very disappointed in the costumers service.

I made my first call to ATT at 13:31 today. I just concluded my conversation with the last agent at 16:40. I have spoken with no less than 7 agents from Billing Department, the Loyalty Department, Tech Department, and DirectTV Streaming over the course of the last 3 hours and 9 minutes. By any standard, that is an excessive amount of time and a significantly poor customer experience - especially when nothing was resolved.

I have been a long time customer, but have had concerns for the constant price increases. I am a retiree and will always have budgetary constraints. Last year, I called for relief and the agent worked with me to find a satisfactory solution. At the time of that transaction, the agent specifically stated they would put a note in my account and all I had to do was call…

ATT has become the worst company since they merged with Directv and Auverse. We have to call one number for phone billing problems and another for internet billing problems … amazing how with today’s technology they aren’t capable of having all of our account under one main account. Unbelievable!

So if I’m on the phone one hour with a phone bill problem I have to hang up and call another number (for another hour) to get help with our internet bill problems. I am currently looking for a new provider I’m sure there’s got to be a company out there that will appreciate our almost $1500 we spend between our 2 businesses.

My internet service is always down and the technician never can fix the problem. I'm always told different things and when the problem is not solved. I'm told it's outage. My internet has been down on following dates. 12/12/21 and back up 1/4/22. Down 1/2/22 - 1/26/22. Down 1/29/22 -1/31/22. Down 2/3/22 -2/28/22.

Down now 12/18/22 to the present. (No service) This is unacceptable. It seems like a pattern. I might have to go with another provider. I need my internet to work from home.

com with the answer in it and the cable guy came over to fix the cable and brought a new wireless receiver cable box signed jenny holloway

WHY CANNOT AT&T UVERSE MAINTAIN A SIGNAL AFTER 2PM? I AM CONSTANTLY RECEIVING A MESSAGE THAT "THE SIGNAL HAS BEEN LOST" ON ALL STATIONS!

THIS IS DISGUSTING AND INFERIOR SERVICE. IF YIU GAVE ME THIS SERVICE "FREE" I WOULD NOT ACCEPT. IT BASED ON EXPERIENCE.

My phone is missing/lost/stolen and I am unable to continue my conversation with Dianne from the Office Of The President whom I have been in discussions with over the last few weeks. We finally came to a resolution and decided that we would be starting a new account and closing down the existing account and having it be a write off due to the complications.

A new account was agreed to be established with letting me keep the existing phone# 707-955-4654 to avoid any further business interruption or business complications. 00 Could you please relay this information to Dianne, and have her communicate with me by my preferred email which is included in this message for your relay.

either i havr access to both of these #emails. I have also called the toll free # for at&t this AM and left a…

I sta Arter new service with AT&T and traded in 2 new phones under a promotion only to be charged for the phone I’m currently using because it wasn’t activated in time and none informed me of this. I’m really upset because no one has been able to resolve my issue and 1,066.00 is charged to my account.

Order phones for family, phones never came in ask for refund. Been waiting since 11/15 to be told today I have to wait another 3 to 4 weeks to get my refund. Never again ATT!!!

hello nj, when I first came, I chose the att operator, everything was fine at first, then one day the sim card broke down, I went to the att center and they changed the sim card, then a month later my line was broken again and I had just paid my prepaid sim card and they wanted to change my card, I did not accept it and I chose a different one. I went to the operator, now I asked for my money back, they said, call the customer service.

and they keep me busy, they don't solve problems, if necessary, i will sue in court

On August 19, 2022 I lost phone service! This service is a medical emergency phone number only!! I was unable to get a hold of someone until September 15, 2022 the only thing that I got was a run around.

NOBODY would answer any questions, They would only state that I had 240 days left on my warranty. About a month later I got a hold of someone in LA. They said they would send me a new box, when I received the new box it did not work either.

A friend of mine looked at it and said the box was bad and the only way to resolve it was to take it to Columbia, A corporate store, that cost me $50 to get there. They said the syn card was bad and resolved the problem.

When then I put the bad box into your box and pasted your return address on the box and dropped it into the post office in…

We have been a loyal business customer for 25 + years and our plan has expired again!!! The sales reps are saying there is nothing they can do about the pricing because the plan is no longer available. We just want to keep our same service at the same price.

It is pure and simple extortion !!!! Your rep in Mexico City kept me on hold for 40 + minutes while waiting on his Manager (Daniel Employee No. DG167V). Daniel never got on the line. Next call produced the same results.

3rd call was going down the same path until the young lady suggested that she transfer me to the Small Business Loyality department. Nathan Employee No. 04PWS has been the most helpfull employee that I have been in contact with today.

00 of the original price (Ref No.…

We are paying way too much money for Internet service that is slow and undependable. Why we cannot get fiber out in our neighborhood I will never understand. Someone in our neighborhood has already paid to have the fiber laid, but they will not let any of us pay to hook up to it.

They would rather all of us pay as a neighborhood over $6000 to supposedly place something that’s already there. I don’t understand why us who have DSL have to pay more than people who have fiber and can actually rely on their Internet.

Can you help our neighborhood, please?

It's ridiculous that att doesn't offer a holiday deal for existing customers only if your a new customer do u get any kind of holiday deal. It's so not right!! What about the loyal customers that att already has!!!

After activating 4 lines and 2 new S22 phones with AT&T wireless, I realized I had no signal in my house so I couldn't make calls without using wifi. So I immediately cancelled the service and returned the phones to At&t.

I had also signed up for AARP and linked my membership # to my at&t account because aarp members had their wireless service activation fees waived. So after being an at&t customer for just one day, at&t billed me $1182.

At&t confirmed receiving the two S22 phones I returned and after a long appeal, they adjusted my bill so now I owe them $388 for one months service and activation fees. I'm still fighting them to remove all charges as the plan I signed up for was to cost only $144/month and according to the at&t salesperson, I had 30 days trial period.

AT&T is not…

Living in Vegas ,and struggling for network connection is worst service any telecom company can have, struggling & missing incoming call. Data can’t even think of accessing.no data connection at all.soon going to get rid off from it as soon as we are done with contract.

for several months now I have had very poor service on all of my lines, from not being able to send text messages to not having service to even call 911 if needed. I check for outages and there is never an outage to explain why we are unable to call or text.

it is to the point I can not run my business efficiently and it is affecting my profit I have many lines , for both personal and business use. it is beyond frustrating. not to mention the fact that I called in about being charged for phones that were paid off months ago.

the Note 9 and the Iphone 12( which was traded in on an upgrade). I am about to cancel my contracts and switch providers( been a customer for over 20 yrs) I am done paying for items that were paid and to not have service when I need to make a call.

I want a refund…

Sorry ass customer service hang up on me when I inquire about satellite services with internet. Never again will I get att again. Sorry ass company

My name Bryan Claywell 317-760-9348.. anyone wanna get att , can ask me if they deserve your buisness

I called customer service today about an international charge to Canada. I've been a customer for 20 years. In the past 18 months they made the mistake of charging me twice before and my plan incudes Canada and Mexico. The previous two times they charged me they corrected with an adjustment, apologized and said they would put in notes as well as to see if they can stop this from happening in the future.

Both times they verified that I'm allowed to call Canada and Mexico from the US as well as when I travel to and in those two countries. Well, today I spoke to 4 representatives in the Philippines because that's where the customer service is.

First, I don't understand them even though they seem to be soeaking English. The first one said that my plan has no international calls to Mexico and…

I called customer service today because for the first time on my bill I am being charger $12 for the receivers in my house. I was told that I am no longer "grandfathered" into that promotion because I needed to replace a faulty receiver last month.

The representative told me she could do nothing to remove the charges and "It is what it is" and that she did not have anyone higher then her to speak to or help me. I find these charges not fair and unacceptable.

It was not my fault the a AT&T receiver did not work and I should not be palatalize because of it.

I have reached out to several reps and been giving wrong information from everyone. Even the loyalty department has lied just to get off the phone without giving any resolution to the situation they caused. One manager even told me to mail my complaint to the payment center while claiming it was the complaint department.

The customer service with AT&T has gone down substantially.

We have been customers of AT&T features like Uvetse,and have thoroughly enjoyed their services in spite of being persons on a fixed budget,we always pay our bills on time. But now,goodbye as it appears AT&T, is latest WOKE company,charging exorbitant prices,in times of enforced government inflation.

Example,Fox News,all of the 25 hour service that I especially look to,as a true source of an eye on the world and country is a most welcome journalistic endeavor. Now that Elon Musk and Twitter have revealed Corrupt agenda of failed left wingers, it seems AT&T has joined bandwagon of oppression by charging way too much.

High prices mean we do not have access to see whatvthe continued shenanigans have done to our country,at large. YOU ARE SHOOTING YOURSELVES IN THE FOOT. CHINA AND IRAN AND A…

Messed up bill for three months in a row. Called spent over 8hours on the phone with multiple people who each tell me they are correct in the issue but now my bill is $150 more than what it was and I did not authorize any changes to the billing

I have been without internet service going on 4 weeks now. It all started when charter communications were digging for their new lines, they cut my internet wire for AT&T, I immediately called AT&T to tell them of the problem but insisted it was my router box, so they sent me a new box, still not having service they finally sent a service tech which checking the wire verified my diagnosis of a cut wire 391 feet from my router which would be by the road where charter was digging

9315) in NJ for 40 years. I am moving to another town in NJ and must change to another local landline phone number. 9304) I was told that AT&T long distance service was not available. Interesting to find that AT&T is no longer in the phone business!

I have a business account with 10 lines. We moved from Sprint to AT&T in Dec 2020 and took 7 new devices with up to 800 credit per line for a r 30 month contract. We got the credits for the first 6 months but it suddenly stopped.

We called AT&T customer support for at least 10-15 times and no one resolved our issue. The worst part being my latest conversation with the support person ( Ralf - I would blame his Supervisor for not being responsible) lasted for almost 2 hours on Dec 3rd.

I also talked to his supervisor and she confirmed they will be creating an urgent ticket and will send the details to my email on the same day. Nothing has happened until Dec 8th and I had to call AT&T again ( probably for the 16th time) and forced the rep to create a ticket.

Even the new rep says we would…

I am being billed $253 & change for an early termination fee. I paid this amount in full. I have called at least 3 times to resolve this matter. 1st time I was told that the billing cycle was not up to date. 2nd time I was told that everything would be Ok when the next bill is due. 3rd time I got a bunch of double talk about advance billing & that I still owe the Past Due Amount. This company sucks you in with the smooth talk, but when you decide that their services are not what was expected, they come up with these B S Charges. I will never use AT&T or Direct TV again. They SUCK!!!!!! Furthermore there are many AT&T users in my neighborhood. I will make it my life long mission to make them aware of this Company.

CAVEAT EMPTOR .

Literally the most shitty ass company ive ever seen in my life. They have garbage internet fucking ass customer service and overall the most painful experience in my life. Dont buy these faggots stupid internet, they are a bunch of retards.

Att is a complete scam these days. I just spent 2 hours on the phone with 3 different people just to leave with nothing but everything stolen from me by att. Apparently it now takes 30 days to reset a password that I was all of a sudden locked out of.

They want me to keep paying my bill but they have taken my email access away. I can't work and make money with no email access for a month! This is so unfair of Att. I can tell you right now.

I will not be recommending them to anyone and will most likely be dropping them. What other business charges you without providing a working service. I feel completely robbed. They don't even care that they are ruining lives.

Lies, every time I call a get the run around I need a MCK all I get is wait 24-48 hrs then 72hrs I've been waiting over 20 days. Now its 7-10 more days. No actual time and I was told to contact Samsung my self ,so I did and had them on 3way.

I signed up for cell phone service the other night day and they couldn’t do an esim so I was waiting for a SIM card to arrive. Before I had even activated the plan, they made my phone number unavailable. I couldn’t get calls. Or texts.

They never told me they were going to do this and didn’t tell me a new number. I have cancer and this was extremely difficult. My daughter lives thousands of miles away and when she couldn’t call me she thought I had died and sent the police to my door.

Then Verizon fixed THAT problem. But there’s MORE! I called to cancel. They said without knowing my accounts number they couldn’t cancel! You’d think a multi billion dollar company would have the ability to look up your account number like anyone else.

A moron could do it. Then they sent me a text with an…

I was calling on behalf of my Spanish speaking 80 yo mother. My mother pays for her land line phone with checks on time for years now. This month she received a letter stating that her payment was returned from her bank, we went to her bank and found out that the check she wrote had cleared and cashed by ATT.

97 (which is the amount of the payment my mom is charged) was taken out of my bank account. I disputed this amount as a fraud charge, as i said earlier my mom sends her payments via personal checks monthly.

ATT did not have any authorization nor my bank information to withdraw this money. I do not know why or how this happened since i DO NOT use this account for any payments unless necessary, but i never spoke with anyone about my moms land line account or gave my information to…

I started a wireless service with your company back in August not only was my cell phone sent to me in a package cracked. As soon as I got it, I immediately called the representative and AT& T on my cell service.

I was told by AT&T that my Google Pixel Phone 6 would be replaced within 5 to 7 days. I was then asked by AT&T to call Google (at a non-working number as well as email at a non-working email). I called that day.

Everyone gave me the runaround about who was going to fix it. I had been jerked around by both Google and AT&T. This has gone on for over six months. I knew after being tossed around because no one at either company would take accountability one for selling their products, two for sending out a malfunctioned and cracked phone, allowing the customer to go in across the town…

I set up a split pmt payment arrangement. Your system changed both my pmts to today's date 12/6. 76 12/23. You processed it anyway on the 6th. Now I will get bank fees for everytime you run it thru. At least let the customer know what you are doing.

Bullcrap me thinking I did pmt arrangement and you just decide your Taking it today. I would have waited til the 9th on payday if I knew you were so dishonest. Very poor business. I know you don't care but we do and one less customer won't matter to you.

But we will be looking into changing to a more honest company.

Misleading and fraudulent information from sales when upgrading a phono and BOGO of another device. Added protection insurance without asking or advising. Upgrading all 5 devices to more expensive plan when only one device upgraded. Lied and said all had to be upgraded.

Hundreds of activate charges for devices already on the plan. Will be alerting FCC and anyone else to watch out for these illegal practices

Changed our business cell phones over from Verizon to AT&T. The account executive made many promises in order to get our account. I have text messages and emails confirming the service we were to get.

However, after it was activated, it has been a nightmare. Numerous calls over the past 4 months and it is still not resolved. Our current bill is $11,000 + and have been able to get anyone to not only fix our current charges but to go back and reconcile the previous charges.

Have two Apple watches that don't even appear to be activated. Have tried calling the account executives cell phone but no longer in service. I suspect he is not employed any longer. The customer service is just unacceptable and no one seems to care to straighten out this mess.

I am thinking I will have to return to…

00 BUCKS ITS INSANE AND I WILL MAKE SURE EVERYINE KNOWS NOT TO GO WITH THIS COMPANY ITS CRAZY AND THEN ALL THESE AUTHORIZE USER IDOITS JUST OUT HERE LYING AND STEALING YOUR MONEY

Complete joke and pain in the butt to deal with. Get transferred 10+ times and hung up on. AT&T allowed over $4800 of oversea charges to go through on my account and shut off my phones and expects me to pay that fraudulent balance.

They allowed 11 new lines on my account I have had for 10+ years. AT&T has zero account security and zero reliability. Joke of a company. If I could I’d give 0 stars.

I have been dealing with over charges for last week and Loyalty line has given me the run around strarting my claim four times since thanksgiving always needing to re submit like ground hog day movie. They have overcharged me for over 5 years and I’m tired of hearing about the back office in AT&T which doesn’t exist.

I’ve been a customer since Cingular wireless was bought out by AT&T. Really discouraging they owe me thousands of dollars and are stalling

I paid for 30 days prepaid service, got the confirmation text and the charge came out of my bank account. 3 days later and I still have NO SERVICE. dial tone. It hangs up on me EVERY time. The idiot robot can't fix my problem and they won't let you talk to a real person.

This is the crappiest excuse for customer service I've ever dealt with.

I kept trying to contact my sister who lived far away from me. The phone would ring ONCE then CUT ME OFF. I contacted AT&T customer service, and they said there was a problem on the line - a repair person would go to my sisters home and check on it.

" We still could not get through to my sister. We called on our cells phones to their land line, and used two different cell phones and even had other people (including the police department of their small town try and contact my sister - they also could not get through.

I kept having to fight with AT&T customer service department to get them to recheck the lines. Even their computer said there was an issue. I was transfered to people in the Philippines, and California, but no one in our state.

I was told by everyone that the PHONE COMPANY…

Horrible service! Make appointments and technician never shows. Equipment CONTINUOUSLY malfunctioning. Customers aren't important to them. They take your money with no problem & threaten to shut you off. They want alot of money for crappy Wifi and customer service.

This is the 4th or 5th time I've had an issue & still being treated poorly. Then AT&T wants me to pay extra for them to fix their shitty equipment. Offered ZERO compensation for ANY of the issues.

I am on the product connectivity act to get the internet for free because I'm low income last month they billed me $32 for it I threw a b**** fit they gave me a credit for $32 now they bill me $22 and trying to get somebody to take care of this is like trying to pull teeth they wanted to give me a $10 credit I told him no I spoke to a supervisor and

she couldn't do nothing for me I told him to cut my service off and prorate my bill she ain't going to do it I have to wait till next month AT&t internet is useless

I did an even trade for a new iphone in January of 2022. Since then i have been charged every month for the phone when in fact it should be 0. I have spoken to customer service 3x over the past several months being told the first 2 times that my account would be corrected and I would be credited. This has never happened.

I contacted customer service again last night and got the run around and then agin today and was being fed bogus information about how my iphone trade in wasn't eligible because I didn't delete it from my "Find my phone' app, which I did. 00 from me and I need this to be resolved immediately.

Your computer system which is controlled by humans and im told constantly cant be changed to help me out and give me a little more time to pay my bill and cant tell me when my services will be off is really stupid. There should be more people able to override the system since we control it and it shouldn't be based on my payment history cause one month could be harder financially than another and

im done with the automated system, its flawed and its frustrating and also even when i talk to a live person they tell me that they can't do anything cause they don't have any control over the computer system that humans built and control so this is my only complaint and im not rich and have other bills to pay so sometimes I don't have the money to pay it right when you say it and

im furious…