AT&T

Have AT&T account went into AT&T store wanted to migrate from a regular plan to a prepaid plan. I was told I couldn’t keep my number migration was impossible and it would be better to do it on the phone that they were a sales store.

Not a technical store didn’t know that existed. Guess you don’t want my business The store is in surprise Arizona Bell Road.

On January 27, 2023, at approximately 11:30AM, I entered the ATT Corporate Store located at 4405 SW College Rd, Ocala, Fl. My reason for going to the store was to change my postpaid service to prepaid. I had already talked to ATT folks on the phone and was advised I couldn’t do it online or by phone that it could only be done in a corporate store.

After entering the store a man who identified himself as the manager approached me and asked if he could help me. I advised him I was an ATT postpaid customer and that I wanted to switch over to a prepaid service plan due to I felt it would better accommodate my needs. He advised that yes they were a corporate store but they didn’t do that. I said to him that I was advised by an ATT agent on the phone that a corporate store could do it. He then…

I received terrible customer service from Tim Godlove at the Cape Girardeau Missouri location. Once he realized that I was not interested in purchasing a new phone he became borderline rude and attempted to change my mind regarding the service that I requested multiple times.

I found out later that he had tried to rush my port transfer and then canceled it, resulting in me being without service temporarily and possibly losing the number that I previously had. I am very unhappy with the "service" that Mr. Godlove provided.

I had a payment arrangement and the day I was supposed to make the payment they cut my phone off

I am disgusted with AT&T's role in cancelling NewsMax. I set up my mom's cell phone service with you and now am wanting to change because of this idiotic political posturing. No one should do business with a company that does not believe in free speech.

I went to store on transportation blvd in Garfield Hts Ohio the guy that worked in store was lazy did not want look my account did not want upgraded phone and then told I had to give him $10 in cash to reset my own phone. It’s horrible when you can’t get a new phone from att he did not want help me at all and did not. I left pissed there was no one in store

My phone service has been out for a full day. I have been online waiting to speak with customer service for 2-3 hours. I’m stuck getting transferred to the correct department. They can’t seem to figure out who can help.

Hello my name is Charles Hill and I have been a customer with Att for 15 years and not once in those 15 years have I considered canceling doing business with the company until these past several months. About 3 to 4 months ago I traded in an old device and had no issues, ordered the phone, sent the trade in, went to an att store got everything I wanted to take care of the guy made sure my account was as low as I could possibly get it considering the phone on my third line was lost/stolen and

due to the promotion I would have to pay off the phone for a line I never wanted or needed to begin with and still feel I was “falsely” informed by one of you’re representatives then told “Oh well”,but I was content at the end of the process and left the store feeling good about things my bill was…

I been a customer for about 20 years are more. I changed to different provider . I ask to get a samsung phone unlock that a bought from AT&T store they said they couldn't lock it. I'm very disappointed with AT&T

My agent was really nice but his English was very poor. Significant timed was wasted because I could not understand his responses to my questions.

The customer service representative could barely speak clearly to be understood, had to guess on responses to her questions.

Could not answer my one question without repeating the same statement for each question. Could not answer the cost of my upgrade.

My accounts been changed so now I no longer have hot spot but must pay for it.

End result, after 20 + years, changing to Verizon.

They are totally out here scamming and lying absolutely do not switch nothing the rep says is true then when you have questions they ghost you I repeat they lie and scam!!!

Don’t even know where to start with this company. The simplest of things I would think has become a nightmare with them. All I want to do is combine my internet and cell phone into one bill and make it autopay.

For 3 months it has been nothing but grief. I swore years ago after they F’d up DirectTV I would have nothing to do with this company again but circumstances after moving put me back into this headache with ATT. WORST CUSTOMER SERVICE EVER.

HOW THEY STAY IN BUSINESS IS BEYOND ME.

SENT BACK A PHONE THAT WE DID NOT WANT SO ATT IS CHARGING ME FOR THIS PHONE THE PHONES WERE A UP GRADE I KEEP THE Z FLIP THATS CONNECTING MY 609-852-8219 THE OTHER PHONE WENT BACK THAT WAS FOR THE 856-308-8909 SO YOU ARE CHARGING ME FOR THIS. IM NOT PAYING FOR THIS PHONE.

I have an old phone line down hanging in my yard. it is not being used,. I do not have a land line and I do not use your internet service. It needs to be removed. Take it down. I have been on hold for help for more than an hour. GET IT DOWN.

I had a issue of being charged for a phone that was returned . I had proof and tracking numbers I had to talk to 17 people in 3 different departments, 5 hours later to get it straighten out. A number of totally incompetent Employees that I had to teach how to transfer a phone call.

Only the 18th person had a clue and got it straighten out. I have been with AT&T over 30 years to be treated like this is inexcusable

The fraud I wish to report is tied to the ATT billing department. On December 19, 2022, I spoke with representatives in the ATT Loyalty Department. This department corrected a long improper billing to me for internet service I have not had for 10 months.

I am only a landline customer and discontinued ATT internet service in March 2022, yet they continued to bill me for internet service. As of today, I have received 2 recorded messages threatening to disconnect my phone service. Again, I do not have internet service.

This erroneous billing has been going on for 10 months. I have been an ATT customer for 17 years and this is what’s so sad about it. Please contact the Loyalty department to verify this charge. I have been speaking with an attorney.

All I am requesting is proper billing…

On Sunday January 15th 2023, I called the AT&T store in Litchfield, IL to make a purchase of an Iphone 14 Pro Max 1024GB phone. The phone rang and was not picked up initially so the call went to a call center.

There I spoke with Erica (direct line 281-962-0617). Everything went well and the purchase was made smoothly. The taxes paid at this time were $68. Monday, the 16th, I noticed that the tracking information showed the Iphone 14 Pro Max 128GB phone was ordered instead of the 1024 gb.

Initially I tried to reach out to Erica again but she did not answer. I then contacted the Litchfield, IL store and was told there was nothing they could do. I then contacted the 611 line. Upon speaking with Cy and his supervisor Mariel (employee code MP759J), they verified the incorrect phone was…

My spending account error No one seems to not know what they are doing and won’t refund money owed to me I have verified with social security that their is an error for part B premium I need to speak to a supervisor that is knowledgeable concerning this issue Rosemary Brown 313 526 6446

I have ATT phone and TV Internet. Very poor or no service. Can’t make calls… help please. My daughter whip also has ATT phone service can’t make calls. HELP

All I'm waiting for was customer service for a lose AT&T communication line to be fixed. I placed a call for service, but these AT&T folks place me on hold for over 1 Hour 20 Minutes and never connected me with any technician.

I waited on telephone hold mode but did not receive any assistance or call back tonight: Sat. January 14th, 2023 around 5 PM. This is a call requesting service at my home in Pasadena. This is regarding a lose AT&T line in my backyard that needs to be replaced and fixed immediately.

A service call shouldn't take 90 minutes on hold delay. That's really aggravating and beyond frustrating and maddening too. As a longtime customer, that's disgraceful and unacceptable okay. Blowing me off and not even returning my call requesting help is your stupidity.

That's clearly a…

For the past several weeks, calls cut out for seconds at a time during a conversation or the call just drops. This is happening with every single phone call whether I initiate the call or receive it from someone else.

Additionally, a similar thing happens during streaming of movies. The movie stops and I have to reload it to continue. Over the course of my service with AT&T this has happened frequently.

We have been w/ATT for YEARS....paying the same amount w/really no problems. As of October we were suddenly charged 4x the amount we regularly have always paid. We were informed that our account had a contract change - yet we were never informed, contacted or aware of. After 2 month of back and forth we got the account updated, credits were issued and I was told to that our bill should be no more than the estimated amount they gave me. Now in my 3rd month trying to get a simple phone bill straight - it is still not correct.

In my frustration, I asked to go directly to a supervisor instead of wasting anymore of my time with untrained customer service folks. Now I DIALED the business phone number- stayed on the phone for over 1.5 hours - got transferred somehow to residential - had to start…

This concerns AT&T as well as Direct TV. What a fiasco. In 2019, we bundled services. Direct TV could not provide their service, so they were cancelled. We were initially billed for early cancellation as well as other fees. 46 was sent to collections, without our knowledge.

We never received a notice. We were informed somewhere along the way that the dispute had been resolved in our favor and apparently the collection was recalled by AT&T. On 01/09/2023, we attempted to add another line to out ATT account. 46 with Direct TV.

Over the next five days, we were in contact with no fewer than fourteen (14) customer service representatives and three supervisors with both AT&T as well as Direct TV. No one had an answer and each referred us to the other for resolution to the issue.

One of the…

My Uverse service has been down for 3 days. I was On a zoom call on Tuesday, click, call gone. All I want is to have my copper cable repaired, been told by a “supervisor” that you don’t repair copper cable anymore.

That is BS, do not try to force me cut over to fiber. I am a retired AT&T computer tech. You cannot tell me that you do not repair copper cabling. My service went out like someone flipped a switch..

Once I get my service back I will decide if I want to continue with AT&T. The last tech that was here was very nice, said he could do the migration but it would probably take 3-4 hours and that was at 4:30.

Sorry, I don’t want or need someone in my house working after 5-pm. So with that said, I will be looking for a new service provider. And, please don’t disregard this message as…

I am really disappointed in the manner AT&T company treat me like a piece of trash or if because I'm black, is really mind boggling. From billing department to the office of the president stuff and it hurt so much, all started with my cell phone and internet service.

Every month AT&T increase my bill for no reason when I call to ask why, the reason is because I don't have auto pay which is shocking to me because should it be compulsory for a customer to sign up for auto pay if we don't want. within 4month AT&T increase my bill for $37 and just sent me another email saying my internet is going up another $5 if I don't sign up auto pay.

I am attaching my billing statement and the email I just received today about the increment for next month. For all due respect I need AT&T office of the…

Speaking to "Billy" BA1222 in tech support and they cannot tell me if CAT 7 supports the ATT fiber they want to install? He his trying to help but has no idea and cant get a answer.

My only question is "Will CAT 7 support ATT fiber coming off the pole?

Thank you

I went to the store in Zachary La. today around 4:15 to have some things done to cellphones for my husband and dad. We walk in and there is no one at the door as there usually is so we just stood a little while no one came so my dad walked over to the counter where some associates were hanging out and talking.

The young lady asked if we were paying a bill we said no and then asked if we had signed in. No because no one at the door so we walked back over to the door to stand the gentlemen asked us to let him sign us in.

So he signs us in and then says no come over to the table with me. We go to sit he says no not that side have to sit on other side of table.

Finally getting seated he took my dads phone did the removal then took my husbands phone and did removal and said ok done. When I…

I’d definitely give a negative number. I called to keep my internet price the same as I was told to do last year without threatening to cancel my subscription. So I call get transferred 3 times and am told okay, to keep my discounts ‘combine your accounts’ and gives me an Internet address when I try to do that, it says I can’t and recommends I call.

I call and am transferred 9 times and have been on the phone a total of two hours. I also was disconnected once without a call back as they say. My cell account is under my husbands name and my internet account is under my name.

My husband is here to do the transfer easily. Now I wonder if this is a scam to keep me frustrated and unhappy so I don’t get the discount on my internet account! What a scam. I’m filing a claim with the BBB yet again…

I upgraded my phone Im paying alot of money for a phone i cant use its been on a black list since i recieved it im very worried because its my sons phone and he is a teenager that i can not communicate with and he is a new driver i have spoke to multiple agents and supervisor i have went into att stores noone has resolved this issue im at a lost for words at the moment and

very upset with att i believe i need to get a lawyer to deal with this issue. i have been dealling with this since christmas it was a christmas gift. please let me know what you can do to resolve this 502 680 1283

Our relationship with AT&T went poorly right from the start. I was assured that our home location was in a strong signal area, but it was not. I asked for a loaner phone so that I could see the signal level at my home, but AT&T said no can do.

I was told that the local AT&T store is in Bee Caves TX. was an AT&T-owned and managed store, but it isn’t. I was told by the on-phone AT&T represented that the Buy One Get One Free deal would allow me to pay off our Galaxy Note 7’s in full on the first billing cycle, and

I did pay the full price, but ATT just took my money and gave me a partial credit on our monthly bill. And when I asked for an accounting for this monthly credit on the bill, AT&T would not provide it.

To overcome the weak signal at our home we bought several indoor antennas that…

Have had att for almost 30 years and was always satisfied until first net came along!! One hand does not know what the other is doing!! Nothing but billing issues since switched to first net. ” It is NOT my fault the two systems do not talk to the other one!!

Horrible customer service by the manager at 81st and Memorial Tulsa Oklahoma! I would like to talk to someone in corporate!!

My service was disconnect because I was suppose get 2 month credit do to the fact my service didn’t work but for about a week in the month of September and October so I was given the month for free advised to deduct $140 from my bill and pay the differences and wasn’t give my credit after paying my part of the bill they disconnect me I had a choice of either the $140 or wait till Monday make be without service over the weekend I’m also a retiree from att I was told that I need to speak to concession to get my credit and

that I never got it I spent 1 1/2 hours on phone never got helped so I will pay the amount due to my service turn on then I was told that they still couldn’t turn me on because of me being concession and had to wait till Monday not a happy camper someone need to take care…

On 5 January, we lost our telephone land line. It started out with static on the line to no dial tone at all. After 62 minutes on hold, I was speaking with a live person. I explained our problem and he said the soonest a person could come out to troubleshoot was 17 January 2023.

He provided a Ticket number of NL1KQ505. I asked if the technician could come any sooner. He said that it was not possible. My wife and I discussed the situation and decided to call ATT again and see if anything could be done to improve the date.

We are both in our late seventies and not in the best of health and we rely on our normally reliable land line extensively. I tried to ATT Customer Service three more times and was on hold for a total of over 137 minutes.

The ATT website was less than useless. When I did…

Worse customer service in the world . After hours of being on hold I was left on hold until they closed and never got back with me. After not being able to find account at all and being on hold 2 times one hour each third time they found account and was just forwarding calls left me on hold and never got back with me .

We contacted ATT by chat to try and resolve a online upgrade on our wireless phones and were treated very unprofessionally by two of your reps. They attempted to place an unauthorized order by attempting to get us to confirm some information which we did not do. When we refused to confirm the information they disconnected themselves from the chat. Not only was this unprofessional but misleading and an attempt to push through an unauthorized transaction. Below is a copy of our chat transcript which was very disappointing. I could not attach the chat PDF. However, below is the chat transcript which we saved and copied and pasted for you to read and review.

1/6/23, 12:46 AM about:blank about:blank 1/3 AT&T: Hello! How may I help you today? Me: Yes I'm trying t upgrade and it will not allow…

Horrible service when callinh had to call 4 times only to be transfered and not handled. i got a replacement phone and its a busineess phone i dont own a damn business. i wont even add an esim to the damn phone.

Horrible experoence i m paying so much for a service that never there or office is closed.

I been with Att since1982 and never had the problems I had last 3 days. I been on hold over 3 hours and in one day I was shuffle too 6 different people And never gotten my problems solves. They said I didn’t have account with you and had to Noah if they came and didn’t have insurance which I pay every month since 1982.

All they tried too do sale me something put me on hold. And said they be here never show up and say there wasn’t appointments. I been out of a landline for 3 days. And haven’t gotten a fix yet.

Used too I call and 2or3 days later they where here. Now they say they don’t have any one available. But they want me place a Oder for some thing that I don’t want and who know they probably can’t fix and have anyone available.

Why soo hard too understand I have phone out and need…

On 12/31/2022 I called the 844 872 9393 number after checking the in house connections. then reported my internet was not connected via the prompt , then the next day I received a text the internet was fixed. 2023 during 12 noon- 4p m.

I schedule the day off for the technician, then I receives a text much later that day with ticket number 74431 stating it was fixed. 00 charge, which not acceptable when I am having these internet…

Dear AT&T,

I would like to share my most recent experience with this AT&T store, which was so unsatisfactory, frustrating, and embarrassing. Today (Wednesday, December 28th) I went to this store (located at 436 US-27 N Clermont, FL 34714) and I had the worst occurrence ever. I came in with my dad (who is an AT&T client for OVER 2 years) and we were asking questions about our bill since we had recently (about 4 days before our visit) purchased a new Apple Watch SE. We saw additional charges we never asked for such as a watch insurance being an extra expense a month, and things that were added without our permission. We asked him why they were charging us about $35/month for a considerably Apple Watch since when we bought it the seller said it would be $8/month total (and no additional…

We had an AT&T service/tech person here on Friday Dec 30,2022@12:00 pm to mark our property for underground wires. While he was here our entire service went down. The tech “claimed” it wan’t his fault-what a joke! He offered NO help or guidance.

Said, I guess you have yo call service. Service help is for tuesday 1/3/23 which is totally unacceptable-when it was your tech who damaged our wires!

January 2nd 2023 Dear Atandt Complaint Department Staff myname is jenny holloway and im still having problems with my tv in my bedroom going off everyday at 2am and i need somebody to fix the problem that im having with my tv going off everyday at 2am because i cant watch my tv programs when my tv in my bedroom keeps going off everyday at 2am i want you to please fix the problem sometime this week when you get this email please send one to jenhollow2@ aol.com with the answer in it signed jenny holloway

I have had all kinds of trouble trying to change things and getting charged for some thing that I don’t use and never even activated it is a 577 number on my account. I’ve been telling them to take it off.

They said they did and it’s still on there and I want my money back and I want the number off there. It’s been terrible service and I want to go to a different phone company.

Suspended my account for absolutely nothing then refused to return my service unable to locate my account as if i never had there service

I DECDIED ON DECE 20 TO UPGRADE MY PHONES WITH AT&T AND EVERYTHING WAS GOING GOOD UNTIL ON DEC 20 I REC A BOX FROM UPS WITH 2 BOXES IN IT WHI H SHOULD BEEN PHONES IN THEM BUT BOTH PHONES WERE MISSING FROM THE BOXES AND I CALLED AT&T RIGHT WAY TO LE THEY KNOW THERE WERE NO PHONE THEY HAD BEEN STOLEN, SUPPOSELY THE PERSON ON THE PHONE PUT IN A CLAIM AND

SAID THEY WOULD SEND OUT 2 MORE PHONES BUT AS OF TODAY 12/29/2022 I HAVE NOT RECEIVED ANYMORE PHONES AND I HAVE CALLED AND CALLED SPOKE TO ABOUT 10 PEOPLE AND GOTTEN NO WHERE . PLUS I HAVE NOT BEE REFUNED MY TAXES THAT I PAID FOR THE PHONES, SO SEEMS TO CARE AFTER 25 YEARS OF SERVICE WITH YOU ALL, THIS IS THE WORST SERVICE OR HELP EVER

The wifi installer lied about no one being home, I work nights so of course I'm here.

When you do a phone upgrade they put an installment plan on your bill. They put the monthly payment for each installment on the bill then they put a credit for the phone you traded in on the bill. The problem is that the payment always is on the bill but the credit sometimes is not.

Nobody checks on this except the customer who then has to spend hours on the phone trying to get it fixed. This has happened several times to me. I have had to spend literally hours on the phone getting this issue resolved.

When I contacted them this time I asked if there was some way to pay these off so I wouldn’t have to keep dealing with this issue they said I could pay off the phones for the remaining balances without the benefit of the trade in credits. So if I wait the 10 months remaining on the…

Back in early May, 2022 my sister and I had one of those so called Integrated Solutions Consultant come over the house to sign us up for wireless service. We ended up signing up and trading our old Samsung's S8's for two new S22's.

The representative suggested we wait a couple of days before turning in our old phones so that we can transfer everything over to the new phones. On May 4th she came over the house and picked up the two phones, as of today, Dec 28th we are yet to see any credit for the traded phones, the worst part is that there is no record of phones ever been turned in by the rep.

Her ID is LT832U, her supervisor is Chris G in the Reno NV area. I have called and texted both with no response. Needless to say we're extremely upset about the whole situation and planning to…

This has been by far my worst cable service ever. I been calling since November 17,2022 about my cable services not being on. I done paid 2 bills since than an still being told that a technician can’t come out.

Everyone I’ve talked to tells me my account is clear but still no cable. I am very disappointed with this cable service.

I worked w Tara at your store in St. Louis west county. I traded in an iPhone 8 and bought an iPhone 14. Everything she told me about the $350 rebate was incorrect. She told me after 3 months I would get the $350 back, that I could cancel the unlimited monthly after a couple months and go back to the basic plan/ all incorrect Now I am stuck w a 36 month contract and

paying 20 more a month - awful customer service when your sales rep has no idea what they are selling