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AutoNation

2.0
337 complaints

Address

200 SW 1st Avenue, Ft. Lauderdale, FL 33301

AutoNation faces severe customer service issues centered on poor communication, with advisors frequently failing to return calls or provide updates. Extended repair delays lasting weeks to months are common, often leaving customers without transportation. Many complaints involve inadequate or improper repairs, misleading information about warranties and vehicle conditions, and unprofessional staff behavior.

Common Issues

40% (76)
no communicationnever called backcan't reach
35% (67)
weeksmonthsstill waiting
30% (57)
not fixedsame issuecame back
25% (48)
lied totold one thingmisinformation
20% (38)
rudedisrespectfulscreamed

Complaints

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Linda Fields

May 2, 2018
0

2010 Ford Ranger: This complaint is about the airbag indicator light constant on on the dashboard. I have requested that the service tech service that while under warranty at least two times prior to the airbag recall. Took my truck in on Apr 30, 2018 for the recall.

When I got truck back the airbag indicator light is still on, went back to tell the service man, he said that they didn't look at that and that I would have to pay $148 for diagnostics. My question is why didn't they fix it before the recall and now that the recall has been completed why is the indicator light still on.

I have just hit the 50000 miles so I know the warranty out now, but it wasn't when I first requested servicing for it.

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Marcia Short

Apr 29, 2018
0

Salesman (Mark Escobedo) said look around but all the good trucks have been sold, walked away never to come back.

Second salesman (Sadiq) , writes offer w/trade writing wrong mileage on trade. Sales manager (Carl Krause) advises 4 hour wait for finance, come back on Sunday. Car bought there and serviced there for last 3 years. All information from purchase to service records at their fingertips.

Sending me home was how they got out of their mistake. This is how they treat a 20 year loyal customer. They should honor the agreements made instead of being dishonest and telling me that they had not agreed to anything until they seen my vehicle. LIED to my face.

Dishonesty - Lack of ownership - Placed Blame on Sales Man- Look at your own database when a customer tells you I have bought here…

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Berto

Apr 18, 2018
0

The worst car experience ever do not buy a car from these people they leave you hanging for hours they don't call you if you call them they won't answer the phone that use sales managers is always in a meeting which I think he's always hiding the finance department are the useless people have ever seen and the salesmen has no knowledge every question we asked him he had to go ask someone. Don't ever buy a car from these people.

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Katina Lovell

Apr 16, 2018
0

We purchased a vehicle on March 26, 2018 and put $1000 down. On April 10, 2018 I received a text from Seth Tabor claiming the bank needs more information, so we sent the information in on Saturday due to work and not having time before that.

We didn't really think anything was wrong because they did not let us know anything until a few days prior. m. on Saturday night. We took the truck back on April 11, 2018 due to myself having a panic attack and having to go to the ER.

We thought we would get the down payment today, but they told us they are keeping it all because of cleaning fees, mileage, and rental fees. I understand the detailing and mileage, but we did not go into the store to rent a care, we thought we were buying and from March 26 to April 10, we were unaware of anything so we…

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Antonio Eady

Apr 5, 2018
0

I recently purchased a vehicle from your location in Orlando on Colonial Dr. During the sale I was promised I would be getting a check back for 350 to complete the sale of the vehicle. I have made multiple attempts to reach out to my sales agent without any follow up from him at ALL.

I find this to be a very poor way of doing business and I expected so much more. All I want is what was promised to me by the agent at the sales manager when I purchased the vehicle. I need for this to be corrected ASAP as it has gone on long enough without any type of response.

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Brittany

Mar 16, 2018
0

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip.

I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call.

NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service.

He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset

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Brittany

Mar 16, 2018
0

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip.

I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call.

NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service.

He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset

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Curtis Hunter

Mar 13, 2018
0

I purchased a 2016 Dodge Charger 2 weeks ago and there was a issue with my fuel gage I was asked to bring the car back so it could be looked at, I did that I sat at the dealership from 10am-12pm and my car was never seen. I was then scheduled another appointment for March 9, 2018 my car has been in the shop since.

The service department at auto nation NEVER reached out to me to let me know the status of my vehicle. The only reason I know what’s going on with my vehicle is because I constantly call. My job requires me to travel and I need my vehicle.

I was told that there are no loaner vehicles that I could get but I was just told this today 3-13-18 but I was told my car would be ready today, Again no call to say anything I called the service department at 5pm I was placed on hold for…

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DAVID DUNLAP

Mar 4, 2018
0

GO ONLINE LAST 2 WEEKS AND FIND A JEEP IN FLA AND WANT IT TRANSFERED TO OHIO ...SOLD DAY BEFORE OK 1 WEEK LATER FINDANOTHER JEEP IN COL AND IT IS NOT SOLD ACCORDING TO WEBSITE AND DEALER BUT WILL NOT GET JEEP BECAUSE DEALER SAYS IT IS SOLD LOCALLY I TEXETED DEALER AND THEY SAID IT WAS AVAILABLE WHAT GIVES ARE YOU GOING TO SEEL THESE CARS OR LET THE DEALERS KEEP THEM

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Terry & Nancy Phelps

Feb 14, 2018
0

Least a rogue SL three years ago, was told at the time we could bring it back and get another one when the lease was up no more money down. Now they want to lease me a Rogue for almost 3 times the lease per month rate I paid now, Sales manager would not budge didn’t care to lease me anything, Will do Business elsewhere , thank you

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Mike

Feb 6, 2018
0

Purchased a brand new vehicle in April and immediately bought to there attention the back passenger side bumper was disconnecting and the bumper was loose. Took the car in the replace the entire headliner and said they did something to the bumper.

I was not able to see the work as it was late evening when I picked my car up. The next morning as I was inspecting it I noticed the bumper did not look fixed at all I called Mike arrive tech he immediately told me that there was nothing they could do “after he said they were working on a green Camaro for the 5th time” my question was, what made that Car so

different that you were willing to try 5 different times? No answer. I asked to speak to the service director, I received a phone call from Mark who you could clearly hear in his voice he…

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Keiera Wheeler

Jan 30, 2018
0

I purchased a vehicle at 31000 on December 2017. I have been stranded twice with this brand new vehicle. I went in upset on 1/27/18 with my concern to the General Manager at the Bell Rd location in Phoenix. Instead of receiving help with the car not working, I received total disrespect from the General Manager ( Florian Beta) i believe was his name.

He totally insulted me with his words and demeanor. He said he would maybe help me if I can be nicer. 00 for a Jeep that has left me stranded? He says umm huh, umm huh, well when you can be nicer.

He walked away and got a black guy to assist me which was more insulting because I’m black. That was a racist move If i have ever seen. He didn’t return or show any concerns about my issue. He is a disgrace to Autonation.

My lawyer may be in touch.…

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Barton L Jones

Jan 20, 2018
0

I paid cash for a 2014 Accord on Jan 12, 2018 Valencia, CA. The document guy Acevedo took my money and eventually handed me a 9 day temp license and an envelop for my local DMV in Washington State. " After driving the car across two states, I went to my DMV to license the car.

But no title in the packet or documents for producing one. ) to produce the car's title. I demanded something a bit faster, but even though promising "to look into it" nothing further. Today Friday I began calling and calling and getting the voicemail merry-go-round, where no one answers but it bounces on to another spot, which doesn't answer, but bounces to another, etc.

I got pretty pissed with all this nonsense and leaving message after message with the few receptionist persons, who picked up the phone.…

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Silvia Eason

Jan 15, 2018
0

30am we dropped our F150 for a knock sensor replacemnt. According to Rivertown Ford, it has been moved to the Parking lot and will not be serviced until tomorrow. With the appointment we had the impression that our vehicle would be serviced right away, as first come, first serve basis.

However, they service customers who wait on their vehicles, and don't care about appointments. Please take care of this matter as soon as possible. Thank you

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Tracie Masters

Dec 20, 2017
0

00 which they claim it was for a down payment, which come to find out that I was financed thru capitol One who does not even require down payment. I had asked the Finance Manager aleno who did the get to finance me, he would say.

Come to find out it was capitol one. The GM Name Jimmy is unprofessional and should not be a GM. Don't buy a car from them.

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Michae Brown

Dec 16, 2017
0

Bought a used 2011 Ford Pickup from Auto Nation Ford of St. Petersburg , Florida when i bought the truck the dealership gave me paper work saying their shop had just done a oil change. Well 1300 miles later my oil light comes on saying i need a oil change .

I take it in to another Ford dealership and they tell me that the oil had never been changed. Auto Nation Ford why lie about something that was never done?

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Jose Torres

Dec 14, 2017
0

I’m complaining against AutoNation dodge Pembroke Pines service department. I dropped my wife’s car for a simple oil change , they told us 3 hours for an oil change. We left the car there and 5 hours later the car still isn’t ready .

I tried called serveral Times to get a hold of someone who can get me a status on the vehicle. I kept being transferred to Voicemails. I was told my service advisor Eloy was out to lunch . I ended up calling 2 hours later and was told he was still out to lunch.

I asked to speak with a supervisor and they kept transferring to voicemails or leaving me on hold for over 30 minutes. I will be filing a complaint with the bbb as well

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Kim Cupelli

Dec 11, 2017
0

Having an issue with trying to get a hold of someone regarding warranty with tires for my CHEVY TAHOE. No one will call me back. I have tried several times to call. I know I purchased a tire warranty and need new tires.

This company is the last I will use to purchase a vehicle after lease is over.

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Mike DeJohn

Dec 7, 2017
0

I haver dropped my car off 3 weeks in a row for the whole week and it never gets worked on, I need a loaner now it's getting ridiculous. Car has been there 11 business days and its under warranty and just an oil leak and air bag recall.

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candace rock

Dec 2, 2017
0

Yes you are stealing!!! I've purchased 4 cars from them in the last 3 years. They tell you whatever to sell a car and then continuously lie about refunds on gap insurance. I waited 7 months and have been promised a refund by manager Rick 4 separate occasions.

They keep claiming they sent to wrong address and I would be receiving check by Monday. Funny things is if I was 7 months late paying them they would have picked the car back up. They somehow think it's ok to lie and refuse to pay money owe to me.

Rick keep acting as if he's needs my correct address because he don't know the correct address of someone who's purchased 4 cars. DON'T BUY GAP INSURANCE FROM THEM

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DENNIS D NICHOLS

Nov 19, 2017
0

I went to look at the 2017 Impala listed on autonation. We had looked at them Saturday night and had test driven one and then looked at a second (VIN: 1G1105s36HU211743) I commented to Sergio (salesman about the big discounts 20% from Chevrolet and

from AutoNation) Online price said MSRP price $34,870 vin-specific allowance -6,974 and autonation savings $2,026 With available savings $25,870. I could not stay Saturday night due to a family birthday party and set appointment at 11:00 am Sunday. Arrived 11:15 am Sunday. No Salesman.

Manager finally assign another agent after more than 1/2 hour. Went again over the car to make sure it was the correct one. Gave key to trade in for trade-in value. About 1 hour later after one thing or another the Financing man came in and gave us a price of…

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Scott S Hutchison

Nov 11, 2017
0

I was interested in two cars at Auto Nation Thornton, CO. a 2004 Olds, Mileage : 152,038 Miles Stock # : 4C230220 VIN: 1G3NL12FX4C230220 and a 2000 Ford Mileage : 93,729 Miles Stock # : YK113801 VIN: 1FAFP66L5YK113801 I contacted the dealership after I had seen both of these online.

I had my 1st bad experience with a young salesman who had zero professionalism, I escalated to the GM Janice Serum. She than directed me to a good salesman named Wade Coats. I contacted Wade and discussed these two cars.

He stated to come by and check them out. I replied I was at work and could be in later that evening. I would call before I came. but if he would please send me pictures of these two cars.

He than said they are not at his dealership ( Auto Nation Honda), but just down the street at Auto Nation…

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Devin Curtis

Nov 9, 2017
0

I've received poor service after purchasing a car that at 8 mls I had problems. A supposed to be new battery was put in the car after purchasing also. Im going through some of the same problems as before, the battery is swollen and I'm getting a hard time with them honoring the warranty on a battery that was put in 2017

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Ava Barr

Oct 31, 2017
0

Collisions center on Sheridan st 441 Hollywood Fl, very bad customer service, by manager Joan's Avino, doest want to solve the problem in my cat. Very rude person, almost call for police.

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Richard Nguyen

Oct 31, 2017
0

My service appointment was made 4 weeks in advance with request for loaner. Arrived to drop off and there was no appointment on schedule. Loaner not available. Chad the service rep basically shrugged and failed to see how it was his fault as he didn’t book.

I was dropped at Enterprise to wait in line for a rental. I emailed Matt Moody. The service department opened Monday and nobody bothered to return my email or call about the car (I had left questions about engine noise and tires on the intake).

I called at noon and after 14 minutes on hold with the receptionist, was told nobody was available in the middle of the work day, to even pickup the phone. Was sent to Andrew Satffeld voicemail and left a message.

No return call, no return email, nothing. i called back at 4:00, talked with…

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Richard Horowitz

Oct 24, 2017
0

I purchased a 2017 M240i BMW early in October, and still had 3 months left on a Jaguar lease. The Vista dealership charged me for the remaining lease payments, with the understanding that they would send a check directly to Jaguar.

After reaching the due date of the payment, Jaguar had still not received the payment, and I had to make it personally, in order to not be late. I called the sales manager Francisco at the dealership twice, with no return call.

I finally went there in person, and spoke with Scott Clement, a different sales manager, who said he would follow up for me, and track where the check had gone. So far, nothing back from Scott! It shouldn't be that hard to track a check!!!

Avoid AutoNation dealerships if at all possible. They're so big, they can't provide the customer…

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Ron Steckel

Oct 24, 2017
0

Morning,

I purchased a vehicle from MINI of Las Vegas Vin number 4JGBB2FB0AA605229 date 10/06/17 There was a key missing and they would pay for the replacement, due to that it was a Mercedes they said I would have to do it after the purchase and present them the invoice and they would send a check by FedEx. I have sent them the invoice and after 4 emails still no check. They have acknowledged this as it was in the original contract with MINI of Las Vegas but its been 2 weeks and still no reimbursement. The person at MINI of Las Vegas is Scott D. Johnson "General Manager"

If you need to communicate with me here is my personal phone number 435 229 6010

Also the state of Utah has inform us that they still have not received the title from MINI of Las Vegas.

Thank you for your time.…

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Ion Vicol

Oct 20, 2017
0

Worst dealership in South Florida ! Thye don't know how to communicate or take care of their customers.

I recently purchased a $70,000 GLE coupe from them, had some simple questions later on about the extra coverages i bought from Michelle their finance person and No One got back to me !

Only the sales person did and texted me i quote "I gave her your name and number, but i cannot force her to call" really ???

Today I asked the sales person who was her boss and i get a text back from his cell number i quote " I am her boss, my name is Mr. King" I assumed that it must her boss so expressed my frustration with their finance person michelle not getting back to me on simple questions for a while now and guess what...NO RESPONSE.

I will use my time and connections to expose this experience…

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Alexander Stroynov

Oct 12, 2017
0

I brought my car VW Touareg 2 to AutoNation Volkswagen dealership in Las Vegas on 10/04/2017 for diagnostic of my key controller. I can locked/unlocked manually the car but could not do same thing from a few feet away. Service specialist told me he can fix it but It would be cost 160 dollars.

He went back after 2 hours to confirm it did not work but denies return the money.

Moreover, He said I need to buy a new key that cost 228 and pay in addition 160 dollars to program but it will work well. I told them I would pay for the a new key and service if they fix it.

I told them I have already was lied by them and it cost 160 dollars. They said they will fix it. I paid for a new key and 160 dollars for the service they called me the car is ready for pick up on 10/10/2017.

I came to take the…

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Paul Garrett

Oct 2, 2017
0

, to repair my air conditioner. My 1999 Dodge 2500 vin# 1B7KF2361XJ519405. Purchased new in 1999 by me. July 11, Curtis Kimberlin takes my truck for air conditioner and rear axel seal and wiper blades. July 26, Curtis tells me the truck is ready.

I go to pick it up and it is setting in the customer service parking lot. Strange because it is never released to me until it is paid for. I could have simply got in it and drove away. 40.

A sum slightly lower than the value of the truck. I went out to leave and upon attempting to start the truck I noticed some thing was very different. In 314,802 miles the truck starts immediately upon the key being turned. As to say you…

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Isaac Hogan

Sep 30, 2017
0

I have had a bad experience since day 1 with Ford auto nation Littleton, I was told the vehicle had the 151 point inspection or whatever the guarantee is supposed to be. I specifically asked if there was any problems, since the vehicle was listed "as is" to go out the door.

I was told everything checked out and front brakes and rotors had just been replaced. A couple of days in "after driving off the lot" I noticed minor hail damage, damage to the hubcaps and other scratches in multiple spots.

The vehicle also seemed a bit jumpy when applying pressure to the brakes. I brought it in, they found a problem with the front brakes and rotors and replaced those as well. I took it in a month later for routine fluid change.

My oil pan was stripped out and my car was stuck there for a day and a…

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Barbara Valdes

Sep 28, 2017
0

My name is Barbara Valdes I purchased a used vehicle at Autonation Nissan Kendall I took they vehicle back 3 times to fix problems with TPM sensor which came out the same day of purchase. The third time they stated they had fixed the problem by replacing the two front tires.

The problem still continues and today I took the vehicle in for a routine oil change and the car is worse than before I took it in. Please help me with this problem with the dealer.

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Frank De La O

Sep 21, 2017
0

I had a new engine installed after flood damage and when my vehicle was returned to me "2 months later" the check engine oil came on. I spoke with JC a service adviser and he told me to bring it in after hurricane Irma.

There was a problem with my insurance check after my vehicle was given to me. My vehicle was returned to me 6 days later on Thursday 9/21/17 at 4pm with no answer as to why my check engine oil light is on.

According to JC " I don't know" When I arrived they told me they were going to keep my car until the payment was made. I pleated that I was using my vehicle as a generator but the attitude by Ronmar the service manager director was that of a bully; not a professional.

We could've figured this out in a more professional manner. In addition, when I went to pic up my…

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Robin pina

Sep 1, 2017
0

I brought my 2015 bmwx5 in on 8/14 for a routine maintenance check and oil change. On 8/15 I was drivind on freeway and light came on saying no oil, drivetrain malfunction. The car stopped and i was able to get yo side od freeway.

Towed to roseville bmw, told by service mgr. Alan extensive danage to car. Mechanic forgot to put plug back. He said 100% there fault. They said they would put in new engine but more is wrong than that. I bought a new 2017 figuring I would get a good deak because 2017 are going out maki g room for 2018.

I got a lousy deal, still owe 29,000 and mgr was very rude treated me terrible. , calif and I will sue bmw roseville.

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marshall sober

Aug 25, 2017
0

On 7/22/17 purchased a 2014 E550 Mercedes Benz at MB of Pompano, along with a MB Limited Warranty CPO and a MB TRW Standard. Vehicle was traded in for a Jaguar at Jaguar of Ft. Lauderdale (another Autonation location). One month has gone by and no refund for the Limited Warranty or the TRW Standard.

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A. Lewis

Aug 19, 2017
0

i wanted to buy. I emailed and called,no response. Same day an e-mail from the general manager Ryan matthews again no response from a reply. This does not show the kind of customer service written in the emails that were sent.

I am a bit confused , whats the motive. Is the suv local or out of town, there was no info other than being asked to do a test drive. I dont mind driving to sanford if i knew it was there.

upon request i can take a picture of the emails or send them on a return email address

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Aman

Apr 2, 2017
0

I went to Autonation O'Hare Honda on 4/1/2017 to buy car. I saw the car online Camry 2014 SE Silver color so I went their to check the car. After the test drive, I asked if their is room for some discount but then I came to know that AutoNation doesn't bargain the price which is good. After that it went to around 17K something on road and I said mine budget is 15K on road. So when the guy Jerico searched his inventory for Accord and Camry he found only one car which has many miles. After that when the lady name Helen came started talking rudely like I did something bad to come to their dealership. And the guy (Jerico) said "Why you came here?". I was so scared as both of them literally cornered me started yelling at me to buy this car right way else they will put me in some prison.

My…

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Bob Strickland

Dec 10, 2016
0

Mercedes Benz of Marietta did not honor the reserve a car promise, and did not honor my appointment on a car. On 12/7 I had discussed a used car with Tom Jernigan. I had my car trade-in evaluated, and told him the numbers met my expectation and I was ready to buy the car. I had an appointment at 5pm on 12/8 to drive the car and to close the deal.

As I was walking out the door to go to the dealership I got a text from the Tom saying they had sold the car to someone else. I understand that I had not yet closed on the car, but they did not honor my appointment, or give me any opportunity prior, but instead sold the car to someone else. That was incredibly poor customer service and unethical and dishonest.

I immediate asked Tom to have the General Manager – Dustin Fleishman to call me. I…

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Greogina Mesa

Dec 1, 2016
0

I have taken my 2012 Armada in three times because the radio don't not work correctly. Each time they state that if was fixed. The problem is this there and the service manager stated that he will get to the bottom of it and that he will call me.

He never called and would not return calls.

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Christian Diaz

Nov 12, 2016
0

I leased a car from AutoNation Honda Miami Lakes in June 2016 and they were supposed to pay the excess mileage, wear and tear of the car being turned in. I kept calling during these past six months and they keep giving me the runaround.

As of today they still have not issued the check to Honda Financial for the car that I turned in. Attached is the contract signed where it states under the Notes that it included excess mileage. Honda financial has already sent this debt to collection and it is affecting my credit severely.

It is ridiculous that such a big dealership treats its customer like this, specially when my other car I leased from them too.

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Meg Owens

Nov 9, 2016
0

AutoNation Honda Dulles did unauthorized recall work on my car in spite of the fact that I specifically requested that they not do that work when making the appointment for another service (I wanted to look into the recall before having the work done). When I realized that they were doing the work without my permission, the service manager lied to me about having to legally do it even if it wasn't authorized. I don't care to be lied to or jerked around, so I will no longer be using the services of AutoNation Honda Dulles.

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Walter Burns

Nov 8, 2016
0

I recently purchased two new vehicles from AutoNation. One of the vehicles is a 2016 charger (vin 2c3cdxct7gh228488). The sticker price was 42,166. The vehicle was being sold with 20% off of the 42,166. Saving me approximately 8431 (plus the equity of my vehicle).

I thought I was getting a deal from an honest company. I was not. I took the vehicle to a couple of places to have it appraised. The appraisal price of my 42,000 is 26,000. How is the possible other than the fact that I got screwed.

I am scheduled to pay $36,093. I will never purchase another vehicle from AutoNation. I work with over 6000 fellow employees. I will do everything I can to discourage a buyer from purchasing from AutoNation. This is pathetic. I have purchased several vehicles from this dealership. Never again.

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Robert Fagey

Oct 24, 2016
0

I took my car in on August 22nd for service and the radio was malfunctioning. I have called three times since then to inquire about my radio replacement. The first call they said it had not arrived yet, the second call I was told the same thing, and finally three weeks ago they said the radio was never ordered.

It has been three weeks since my last contact and no one has called me regarding my radio replacement. It has now been over two months since I took the car in.

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Amber Anderson

Oct 17, 2016
0

I purchased a used vehicle from AutoNation Chevrolet Off 8100 S Texas 6 Houston, TX 77083 back on 8/13/2016 and everything seemed ok. Then on 8/25/2016 i had to bring back due to the check engine light coming on. When the diagnostics was done the service rep advised me that it was the catalytic converter was messed up. So they replaced it with no problems. Then on 10/12/2016 the check engine light came on again and something was leaking under my hood. I had my car towed in thru road side assistance. I haven't had the car but 2 months.

I was told by service rep Mario on friday that my radiator was out and the cost to fix it was 922.78. I have 6 years to pay on this car with a note of almost $400.00. For them to tell me that is nothing that can be done was unacceptable. I then spoke with…

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Jason marous

Oct 13, 2016
0

I bought a used 2011 Kia optima from the Autonation chevy dealership in fort lauderdale. They sold me a car that i can even feel safe in, the first hour i drove my car it broke down, got it back to the dealership and they claimed it was just a battery.

I told them that i think it was something else that caused me to break down: my power steering went, car vibrated, radio shut off, all emergency light came on and my car would move) so after 2 day the replaced my batter. That night i drove it to dinner and when i headed back home the car did the same thing as the first time but worse, the brake stopped on its own and almost swerved into traffic. I had no control of the gas, steering and brakes everything shut down and almost got into a bad accident and this is 3 days after purchase.

After…

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Clarold Rogers

Oct 10, 2016
0

I have serviced my 2010 Tahoe at Northport Chevrolet, Alpharetta, GA since purchase at AutoNation. I recently had my dash replaced, with the kind assistance of GM, for a reasonable cost due to a known defect even though it was out of warrantee. In the process the center speaker was apparently damaged or in some way compromised. It sounds like a blown cone or like something had been left on the speaker and vibrates badly making speech hard to understand (talk radio). The vehicle has less than 60,000 miles and has been dealer maintained since new. I returned the vehicle to this dealer for it to be corrected. I was told the problem was only a setting in the audio menu and that the speaker was checked and now all was good.

It was immediately evident the problem was perhaps slightly improved,…

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Issa Faye

Oct 6, 2016
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On October 4th, 2016, I brought my 2004 Nissan Armada at AutoNation Nissan located at 8890 Pines Blvd, Pembroke Pine Florida, to change the battery. My car would not start very early in the morning but I managed to take it to the above repair shop on the advice of Mr. Val Marius (one of your employees) who happened to be off this day.

Mr. Marius asked me to talk to Gary Levine who unfortunately was not available. I was therefore referred to Robert. Robert said that since the battery is no longer under warranty, the replacement will cost me $60.41 and a written estimate was given to me. I was surprised, after the replacement that the invoice# 624530 presented to me was $101.68 (including a $2.00 charitable donation I did not allow). This is way from the written estimate of $60.41. I…

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Jamie Benson

Sep 9, 2016
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AutoNation of Memphis tells me the truck I bought had navigation which it does not it only says left right and directions. I just recently found that out I never had navigation before until I bought my daughter a new car and see what he's done.

AutoNation will not do anything about it. I'll talk to the dealership I've called in Florida they can all laugh and catch their lying self. I bought over 15 Ford trucks from F250 to 350 to 452, excursions tracker, 4 wheel drive F-150 trucks since 1986. This one will be my last one I will ever buy from Ford so they can shove it where the sun don't shine.

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Bradley

Aug 24, 2016
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Bought car from Autonation Wolfchase Galleria on 8/7/16. On 8/24/16 the low tire pressure light went on. I pulled into a local service station & the teen who looked at the tires identified a leak & said the tire would need to be replaced.

I subsequently drove to the Service Dept at Autonation. The tech who looked at the tire said it was fine. I left, drove home & the gauge light came on again. I returned to Autonation Service Dept &, lo & behold, the tire that was "fine" 2 hrs before now needed to be replaced at the cost of $220.

BUT that couldn't happen today bc they didn't have any of those tires in stock, so I have to return yet again tomorrow. I might suggest that Autonation Memphis go to the service station at the corner of Poplar & Perkins & hire the kids there.

That would've…

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charles

Aug 20, 2016
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Took my car to fix it under warranty and Autonation service department refused to fix my car. If this is what customer service is like I am calling the head office immediately to give them a piece of my mind!

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