AutoNation

Elderly abuse potential. My father was taken advantage of at the Lexus dealership in Clearwater FL. Management told him when he traded his car, that it had structural damage, and it did not. They gave him less than 50% of wholesale value. He is 90 years old and they obviously have no respect for the elderly.

Florida has strict laws regarding this.

I have contacted the Corporate office by email 2 times and have had No response.

Maybe it is their policy to try and maximize profits with the elderly.

My father at 90 years old was blatantly taken advantage of on his trade. Lexus of Clearwater told him he had structural damage on his car which was false and gave him less then half wholesale value. I emailed Autonation on no reply.

I believe there is a strict law in Florida regarding this type on action which may be the only option.

84 that I was charged in 2018

Elderly abuse potential regarding my father at Lexus of Clearwater on March 21, 2019. Please have Jim Bender contact me as soon as possible.

MY WIFE JUST SPENT HER SATURDAY FOR A SIMPLE OIL CHANGE. WOREST THEN GOING TO A DOCTOR OFFICE. FROM 11 AM. 30. PM. WOREST. THEN ANYTHING. ELS. NO ONE TO TALK TO. LIE AFTER LIE, YOU PEOPLE. ARE ONLY. ABOUT SELLING ME.

STUFF EVERY-TIME I GO THERE AND MAKE ME SIT AND WAIT . YOUR. DEALERSHIP. START TO STINK. WE WILL NOT COME THERE EVER AGAIN. AND WILL NOT BUY ANY STINKING NISSAN EITHER ..

I wish I could give Autonation zero stars. I went to purchase a car in December a couple days before Christmas 2018. They told me my loan was approved for a Challenger. I put down a 500 deposit, signed all the necessary papers and left with my car.

I get a call January 28 stating the deal fell through because they couldn't verify my income, and that i need to come sign because they found me a new deal. Go and sign February 3 and put down a additional deposit of 400.

They tell me that my first payment will be March 15, 2019. I get a call from Capital one stating that Bob lied to me and that they wanted me to trade my other car I have with them in.

At this point I had already signed the new deal. March 6 I go back to the dealership because the temporary tags expired in February. I go and…

I sold my 2016 Toyota Corolla after it was involved in an accident. The vehicle has been paid off. I am trying to get a refund for my extended warranty and prepaid maintenance. The vehicle was sold in February. I really need the money from this refund.

AutoNation in Tempe has been telling me that their computer is down. This has been going on for over 10 days and they claim that it has been down a total of 20 days. I need the paper I sign to submit to you guys.

I will go to the local media if I have to. I really would like to settle this without making an issue involving the media and attorneys as this is causing me undue stress. I have advanced COPD and the stress is causing me breathing problems. Please help me.

I dropped my 2015 Jeep Wranger at your Jeep Chrysler Pembrokepines dealership on Monday,I had my 4WD not working,I called Tuesday to check the status and was told that they ordered the parts and it’s covered under the warranty,Car would be ready Wednesday,no one called on Wednesday,I called the dealership and was told the mechanic had to leave and it would be ready Friday,nothing on Friday when I called again was told it would ready Monday,I called Monday to check if my Jeep is ready put on hold for twenty minutes and

girl said the lady taking care of it if off for a week,at this point I was very upset as nothing was done to accommodate me I was out for for a week with a car and no one would give a correct information,I decided to go to the dealership and took time off from my work,when I…

We purchase a Jeep Cherokee 2015 3 months ago from Auto nation Chrysler Jeep West on Colfax in Golden CO. The steering wheel is making a rubbing noise and when you drive over bumps it sounds like the entire vehicle bottom is going to fall apart.

My husband has been attempting to get a service appointment for over a month. Today he was scheduled for an appointment. He called to confirm and they stated he was not on the schedule.

horrible ,horrible expirience!!!! Dont even deserve one star!!! i am facing fees for the loan i took to buy out my lease and still in limbo about my car! And they still have my money deposited to their account!!! And no a word from them!!! What a Scam!!!

Sales manager had the personality of a wet noodle. Tried screwing me out of my trade so I went to another dealer and was offered $500 more for my trade in writing and took this offer back to this dealership.

It was accepted and he wanted to make the deal right then. My wife was there and she didn’t want to spend three hours at the dealership. After a few words he said we could make the deal later. s.

that I needed an additional warranty for my car and I said no frills. He got cocky with my remark but left the area. Prior to any of this taking the car out for a test me and the salesman heard a rattle coming from the car in the rear.

So I made sure it would get looked at after the fact. Made the deal after signing the paperwork and found I only had one keyfob. Only reason I made this deal…

On tuesday 19 mar 2019 I will pick up a 2017 glc300c4 vin no. Wdcoj4kb8hf278148 ,we founded the same car in other states cheaper and with less miles, the Mercedes store at fm1960 and I45 the cars is very high.

I want to file a complaint with the tv station here to do a investigation. Then i was told to give auto nation a chance to look into this matter. hf159139mp i am being charged $48,000 with almost 42,000 miles.

com same car for $40,994 vin: wdcoj4kb1hf152343 and stock no. M145471a ,home ph. 281 257 4496 please use my email thanks. jessie

My husband a mechanic at Auto nation in phx is sleeping with the inventory girl for over a year. I have contacted the HE department and nothing has been done. I don't know the rules when it comes to dating in the work place but this is super inappropriate

I have tried 7 times to try and make a service appointment and no one answered, they kept saying can you hold, then click! I called and left a message with your general manager, explaining my dissatisfaction, and he never called me back!!! Wow, if I have to drive an hour, I will never go to your dealership ever!

Delray Beach, Mercedes

I have spent 15 hours sitting in this building over 4 days trying to buy my truck. I have been here an hour just to pick it up, I paid the down payment 5 days ago, the managers are slow and very dishonest the finanace manager handed me a fresh financing application and told me to lie.

On Jan . 11 2018 took my car to Auto Nation Chevrolet North Corpus Christi. to have work done on the A C. found leaks ,found evaporator core leaking,, they removed instrument panel, including glove box.

also took it for other service that included to take off screwes fom. UNSATISFACTORY. I NEED. PLEASE. e- mail. 2019 friday.

I purchased a vehicle and it was delivered on a Saturday 2.16.2019 with the engine light on,so I didn't drive it and that following Monday 2 19.2019 , I had it towed the BMW dealer and today is 3.1.2019 and AutoNation said I had to pay.. I received the car with 37040 miles and the dealer received with 37042 ..please help .

My 2012 Cheverlet Traverse has a factor warranty problem. I bought it in December 2018. Only 2 months ago. It ran hot on 02/23/19. I had it towed to Autonation GMC on Mendenhall in Memphis Tn. Since it was a factory issue, I was told by other dealerships that I should get a loaner car.

I am still without transportation to get back and fourth to work and school. I'm not sure when I will get my truck back. Can someone from your Corperate Office please contact me about this matter. 9016908197. Thank you in Advance.

Hi my name is Sammy Davila. I recently bought a truck from your company. They said it had a full inspection that your ad says you do to all cars. Once I brought home was making noise so I took bac.

They put me in 2 loaners till deal got funded. Once funded they gave me my truck back and said they were not going to fix. i took to them and they told me put new differential. And would not put anything else in it.

So I called Gm and took for power train warranty. Took to auto nation Chevrolet and it sat there for 2 weeks. So I picked up and took to al wills ford Chevrolet. They informed me that auto nation used in Corpus Christi if they did the work they said they put the wrong gears.

So it voided my warranty. I am very upset. A man saw me at autozone and told me that the 4 x4 was messed up…

Having my car repaired lied that the work was going to be done this happen twice I have to call to find out no contact with estimator he does not return my calls relays message to the receptionist to tell me a lie.. As had plans with my car and not with this rental again trusting Scott.

Maybe the work will be fine but as far as costumer service not in a million years I would recommend this location to anyone .

This is my second complaint, the Dealership is note being transparent or truthful. I have a few issues, I will give a brief. I rather note Type a book. I’ll send a email after we touch base.

My name is Suzette Millar Pierce I single mom who needed a car to work, on June 15, 2018 I purchased a 2012 Chevrolet Captiva from Autonation Chrysler Jeep Broadway in Littleton Colorado. The car had 116,693 miles. I believe the car was sold to me with only one quart of oil in the engine.

On November 1, 2018 the engine froze and was impounded. 7 Google Rating). The car had been driven for 2,241 miles and to have had only 1 quart of oil in the car it had to leak out 4 quarts of oil or burn almost a quart of oil every 500 miles.

The car was parked in basically three different driveways and all three owners of these driveways will testify that the car was not leaking oil. The car had a CARFAX report and I contacted several of the companies that had provided service on the car and none were…

Any update on the gift card? I should not have to ask for updates on this. Been over a month.

Do I need to stop by the dealership? Do I need to picket the dealership? Do I need to post many listings on the internet? At this point I would consider it a scam.

let me know This has to be the 4th email or more asking.

David Monte was the saleperson.

thanks steve 813 625 2421

Had the most bizarre experience ever. Brought my car in for an oil change (Las Vegas, West Sahara location, and while driving it off the lot realized the engine sounded funny. Thought it was an issue w water condensation post-washing of the car.

) But it never went away on the long drive home. By the time I got home I realized there had to be something wrong and I called into my finance dept guy re towing (I had just bought a warranty) and also my sales Svc Mgr.

Both were difficult to reach and finance guy never answered my question when he returned my call and left VM so we played phone tag. Had an appt the next morning in town and realized the shifting was difficult and there was a noticeable whining coming from my engine. More phone calls.

Then I tried to drive to the dealership to…

, Corpus Christi, Texas, 361/444-0022 via the internet regarding the 2008 Hummer H3 they have for sale. I work for a living and don't check my personal email regularly throughout the day … Scott Robbins does and proceeds to harass people via email.

He contacted me at 12:41 that day asking if I had changed my mind? " Well that one annoyed the heck out of me so I told him so and I guess he must have told Steven Chapman who is the GM what happened or Steven Chapman has access to those emails but

he contacted me and I thought we had a good interaction. FAST FORWARD: I went in on October 6, 2018 to look at the Hummer and had been assigned a sales manager by the name of Leonel Garza to assist me when I went in per Steve Chapman.

When I arrived a rookie salesman by the name of Derek Cordova…

I brought my car to Buena Park, CA AutoNation at 9:00 am on 11/19/18 and was told that my tires need to be replaced. I asked how long will the process take. I told adviser, Brandon I need the car no later than 12:30 pm as I have a job interview at 3 pm.

He said tires will be delivered within 30 minutes and vehicle should be ready by 12:15 pm. Shuttle service took me home and no communication whatsoever. I called Brandon at 12:30 pm, he informed me that tires were just delivered 30 minutes ago.

He offered a rental but shuttle service won’t be able to pick me up at least for another hour due to just having one driver. I talked to one manager who was unhelpful and disinterested. He said that he will have manager Mike Hodgkin call me.

Mike never called me that day. I left a voicemail for…

Bought several high end cars and trucks from Auto Nation over the years. Last truck bought had a windshield insurance for $500 tried to get a refund after trading it in 1 year later and was told the windshield was a product served not an insurance policy prorated.

This seems like a scam to me and usually I let it go and move on. It is the point that no one cares ( all over $500) you are willing to lose a customer who buys yearly with a family of 6 drivers for $500.

More the point call them back! no reply, called the Sales Manager left messages and email no reply. Recently we inquired about a new Corvette at the GM site and were transferred to Auto nation as the selling dealer. We are not interested in Auto Nation and you have lost a million dollar customer Wife $65K LTZ truck, me…

My wife and I purchased a new vehicle at AutoNation Honda Clearwater, we were informed by the sales and leasing consultant (Brahmi Dounajar) that extended warranty and GAP insurance was only offer during the processing of the paperwork for the purchase of a new vehicle and the dealership does not offer it at later time.

However, he mentioned it can be canceled at any time. We decided to accept what was offered based on the information that was provided to us and with the assurance that it can be canceled. We did a deeper research and decided to cancel the service.

We went to speak with Brahim Dounajar in person to cancel the items we didn’t want. He promised he was going to process the cancelation and send us the paperwork for signature. A month has passed by and we are still waiting to…

I came into AutoNation office in North Richland Hills, TX on 10/9/2018 to check-out the inventory and see if I could get qualified for some vehicles I had previously researched online—after being in a motor vehicle accident in which I was rear-ended, and my truck was found to be a total loss. Mrs.

Rose is the representative that helped me find the car that spoke to me, she was so nice and understanding and helped me get approved for a Honda CR-V LX 2012—I was so excited. I completed all the paperwork required of me and drove from the lot with the vehicle on 10/10/2018, the very next day the car would not start brought the car into Auto Services and missed a half-day of work because the battery had died and needed to be replaced.

During this service I mentioned to the service department…

Went to buy a fiat and they sold me a jeep renegade limited for 10k more. I have dementia was taken advantage of. Ask me for details.

Pretty much got screwed by Henderson nv. BMW as soon as I drove off the lot. Car broke down after 47 miles. GM, sles manager and finance manager were worthless. Sold vehicle as fast as I could. Lost $15,000. Went to get refund on extended warranty in March 2018.

They never sent it in. Went to another autonation dealer and they could do nothing for me. Never buy from them. Go to another dealer.

i need someone to call me. one of your employees is threatening me with unfair business practices in regards to one of your vehicle, I was trying to purchase. I can be reached at telephone (832)545-7235.

My name is Emily Helterhoff, I live in Panama City Beach, FL. I purchased a 2015 Jeep Wrangler Unlimited Sport with 28,000 miles on it yesterday (08-17-2018) from Autonation Hyundai in Columbus, GA. My sales representative was Travis Enix. I drove the vehicle home to Panama City Beach and left it in my garage overnight.

I then drove it to the store this morning and went back to start it and it was completely dead. No light or anything were left on. After having my father come jumpstart the vehicle, I drove it to Autozone and has the battery tested. It was bad.

I then proceeded to call the General Sales Manager, Nate King, to have the battery replaced. He told me that there was nothing he could do because the vehicle had no problems prior to now. I want to make it know that I am a…

Customer # 3645457

On 09-30-2017 I purchased a 2017 Dodge 2500 Laramie at Auto Nations in Savannah GA. I included the optional "VCP Diesel Plus" program to my financing. This allowed me a total of 9 future oil changes to be performed. The price for such option was $1,510.00. 6 months later, Auto Nation i no longer in Savannah for me to get my service, nor in Georgia. The service department at the "new" Dodge dealership informed me that they do NOT honor such a plan. Thus I should contact Auto Nation head quarters and request a refund. THIS is my 3rd attempt to contact someone and I have yet to talk to anyone. When I leave messages, no one returns them. If I don't get a response this time, I will have an attorney to contact at a much higher cost than the $1510.00 to Auto Nations.

DON…

These people apparently down want to sell vehicles for Autonation, they'd rather sell for themselves. Rather than transfer a vehicle to a sister location closer to you they take it down and say it didn't pass inspection. Then days later put it up for sale again.

Double talk, no communication skills, and as shady as the day is long. Management needs to reorganize this company as it is unfortunately living up to the stereotypical used car salesman moniker. A big corporation like this should be leading the way not letting it's shady staff force it to look like a bloodsucking scourge of potential customers. So disappointing! So disgraceful !!

Purchased a used 2018 Toyota Camry (VIN# 4T1B11HK1JU043785) on 7/11/18 from AutoNation Toyota, Lithia Springs, GA. 00 dealer fee was $23,499 which I agreed to pay. After negotiating my trade in I was sent to the finance person for financing.

From the start he was horrible and rude and if it were not for my salesperson I would have left. I think the salesperson said he was Egyptian. I requested to see the purchase agreement first and he kept saying we will get to that.

big mistake on my part!! 00 dealer fee which totaled $24,847 which is not what I agreed to pay. just slyly increased the price of the car. I let my guard down and he took advantage. 00 ( $24,847 price paid) - ($23,499 agreement price) for over payment and due to dishonest sales practices by this finance person and…

it got to the point where the manager even refunded a month of payment on the car since it stayed in the shop for over a month after purchasing it . Now that the warranty is up about four months later or even three months later I have three expensive problems with the car .

I understand they are not specialized in my car brand as was told by me in the beginning but it’s not fair it’s not right that now I have to pay all of this when this was obviously a problem from the beginning no repairs seem have been done on the car Prior to me purchasing it.

so I call the GM no call back I guess I got s Royal screw thank last Chevrolet I buy

8 quarts. My wife and I we were on the way to Durango Colorado we got about halfway there and noticed that there was smoke coming from the right side of the vehicle I checked the oil I'm disabled and

I checked the oil and noticed that was way way over full I had to continue to Durango and go to the grease monkey and have them check the oil they documented that the oil was over full by about 2 quarts. I came back to the the dealership where I had the oil changed and they blamed me for putting the oil in that is not acceptable I'm very upset and I'm trying to figure out what I need to do about this to get this resolved and

take care of I expect compensation of some kind? It's been a lot of time and efforts on my behalf to correct your dealerships mistake I would like to discuss this and…

I scheduled an appointment to have the tail gait looked at on my 2017 Ram 1500. It was falling open occasionally when I unlocked the doors. I also asked if they would look at the media center as I am having trouble pairing it properly with my phone.

I arrived at the AutoNation Crysler Dodge Jeep Ram dealership in North Richland Hills Texas and they had no record of the appointment but I could drop it off. I asked if I could get a shuttle ride home and was told yes and to wait in the waiting area and they would come and get me when the shuttle arrived. I checked on the ride after an hour and was told it was on its way. I checked a second and third time only to find out that it had come and gone and I needed to wait. I told the service individual I was tired of waiting and would walk. Long…

After giving all my verification information, I was given the run around. I spoke to the “manager” in person about my situation and he did not see through to solve my issue. I spoke to the bank myself more than once and no one seemed to be on the same page.

Eventually my contracted ended and I am currently still waiting on answers.

I went to the autonation Lewisville for maintenance check. And the lady in the service department said I had no warranty. So she walked me to the finance manager office. So we got to taliking and got a little eragance about hisself.

So he told me because of my credit score. That why and I said I wish they’d told me before I drove from dallas. So they didn’t look at my vehicle at the time my husband had surgery. It was the middle of March when I went them know.

That my rear end was doing the most it just didn’t work for me. I spoke with John Williams about it. And he said it was as-is. TRUST me when I say that the way me and my DISABLE husband was treat was appalling.

I will never go to any autonation again

YOUR MECHANIC LEFT A NASTY SUBSTANCE ON MY STEERING WHEEL. YOU SEE I KEEP MY WHEEL CLEAN AT ALL TIMES I DRIVE FOR A LIVING, THE ONE THING I DON'T LIKE IS A DIRTY STEERING WHEEL, I WASH MY HANDS REAL GOOD BEFORE GETTING BEHIND THE WHEEL, ALL GOOD MECHANICS KEEP A SHOP RAG IN THEIR POCKET, I DON'T KNOW WHY I WAS TREATED DIFFERENT FROM OTHER CUSTOMERS. (GREG BUSH SERVICE ADVISOR) IS A VERY NICE MAN, 901 E I-65 SERVICE ROAD

2010 Ford Ranger: This complaint is about the airbag indicator light constant on on the dashboard. I have requested that the service tech service that while under warranty at least two times prior to the airbag recall. Took my truck in on Apr 30, 2018 for the recall.

When I got truck back the airbag indicator light is still on, went back to tell the service man, he said that they didn't look at that and that I would have to pay $148 for diagnostics. My question is why didn't they fix it before the recall and now that the recall has been completed why is the indicator light still on.

I have just hit the 50000 miles so I know the warranty out now, but it wasn't when I first requested servicing for it.

Salesman (Mark Escobedo) said look around but all the good trucks have been sold, walked away never to come back.

Second salesman (Sadiq) , writes offer w/trade writing wrong mileage on trade. Sales manager (Carl Krause) advises 4 hour wait for finance, come back on Sunday. Car bought there and serviced there for last 3 years. All information from purchase to service records at their fingertips.

Sending me home was how they got out of their mistake. This is how they treat a 20 year loyal customer. They should honor the agreements made instead of being dishonest and telling me that they had not agreed to anything until they seen my vehicle. LIED to my face.

Dishonesty - Lack of ownership - Placed Blame on Sales Man- Look at your own database when a customer tells you I have bought here…

The worst car experience ever do not buy a car from these people they leave you hanging for hours they don't call you if you call them they won't answer the phone that use sales managers is always in a meeting which I think he's always hiding the finance department are the useless people have ever seen and the salesmen has no knowledge every question we asked him he had to go ask someone. Don't ever buy a car from these people.

We purchased a vehicle on March 26, 2018 and put $1000 down. On April 10, 2018 I received a text from Seth Tabor claiming the bank needs more information, so we sent the information in on Saturday due to work and not having time before that.

We didn't really think anything was wrong because they did not let us know anything until a few days prior. m. on Saturday night. We took the truck back on April 11, 2018 due to myself having a panic attack and having to go to the ER.

We thought we would get the down payment today, but they told us they are keeping it all because of cleaning fees, mileage, and rental fees. I understand the detailing and mileage, but we did not go into the store to rent a care, we thought we were buying and from March 26 to April 10, we were unaware of anything so we…

I recently purchased a vehicle from your location in Orlando on Colonial Dr. During the sale I was promised I would be getting a check back for 350 to complete the sale of the vehicle. I have made multiple attempts to reach out to my sales agent without any follow up from him at ALL.

I find this to be a very poor way of doing business and I expected so much more. All I want is what was promised to me by the agent at the sales manager when I purchased the vehicle. I need for this to be corrected ASAP as it has gone on long enough without any type of response.

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip.

I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call.

NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service.

He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip.

I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call.

NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service.

He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset