AutoNation

We purchased a car from your Mesa Chevrolet location 2 years ago. It was in an accident and declared a total loss in October 2018. In trying to resolve the gap claim (a product we purchased from you) I have been in touch with the location to try to get documentation to permit the claim to be processed.

I first called three weeks ago and have been mistreated and given the run around ever since. Service is not just the sale. Casey Kingsley and a guy called Jim, who claimed to be the manager of that location, were very rude and dismissive and lied to avoid their inattention to my issue.

This is hugely disappointing and most unprofessional.

Salesperson did not electronically submit required paperwork on behalf of customer at time of purchase, consequently many of the technology features have not been functioning for 6 months; this was only discovered after several service calls, much hassle and time wasted. Sales manager refused to answer phone calls, did not want to take any responsibility, poor customer service.

The issue is still ongoing, supposedly being resolved by the "genius" staff at the dealership, who submitted everything and is waiting on processing. Extremely disappointed in this dealership. We get a new BMW every 3 years, first time with these guys; the last dealership we dealt with we sent them over 10 customers who purchased vehicles.

We will NOT be recommending this dealer to anyone, in fact will be using…

My complaint is with Mercedes Benz of Sarasota Florida, With out a doubt the WORSE car dealership I have ever had to deal with. 00 I have always had the car serviced at the dealership and you would think that I would be treated with some kind of respect, NOT due to a mistake on there part about billing me on a service plan and

never contacting me about it(that they admit) when the car broke down on the side of the road they told me I couldn't bring or have it towed to the dealership. I was on the side of the interstate and they turned me away, the manager Jim Faulker told me to call back on Monday and ask for the service manager, he didn't return my call on Monday or Tuesday or Wednesday or ever.

00 and they left me on the side of the road!!! Avoid Mercedes Benz of Sarasota at all cost.…

purchased new 2017 honda crv in december of 2016 my display screen flickers and i cannot make any adjustments on it at all i remains at tihe brightest level it blinds my vision when i drive at night i cannot ajust it at all. this crv came from the honda factory with this problem.

i have taken it several times to auto nation honda ohare in desplaines il. they say yes it doesn't work but they do not have a fix for it. the service people there tell me the honda engineers are working on the problem i have been waiting for 2 and three quarter years for there fix.

my two sons bought the same crv a couple months apart in 2017 they do not have this problem only my crv does. i can't believe it takes almost three years to get this screen fixed. my patience has run out i would like to have this…

The Gentleman working in the Parts department (Joe) needs to understand that he can't talk to customers with disrespect. I previously called the Parts dept. twice at this location trying to price wheel locks for my new Buick LaCrosse, and each time I was asked for the VIN.

00 and stated that I would need to pre-purchase and pay for these locks before he could order them. 00 and took them to this dealership and was attempting to pre-purchase my locks. 00, and that if I used these certificates, that I would not receive the remaining balance from them should I continue.

I told him that I had been quoted twice by this Dept. 00 and thats why I had printed these amounts. He then became very smart, and saying that someone must've made a mistake & all. I have had issues with this same guy while…

Horrible experience with the Service Department at Pembroke Pines. Need to speak to superior ASAP.

Tucson AutoNation They lied about using their system to fill out the docs when we already had financing in place at the local credit union. Once we came back from getting the docs at the credit union we had to wait almost 1hr 45 minutes in the lobby to see the finance man.

They let another buyer go in front of us! The sales rep was nice and helpful. But the overall service to close the deal left us really pissed!

On May 13 went and leased a Honda HR-V I told the finance gentleman Acosta that I had 2 more months in my other car lease so I need a temporary tag for 2 months, or if not I will come back in 2 months. He said not a problem this tag is until January 9th then come and we will issue a second tag So Saturday June 8th went back and I got a new paper tag that says expires 7/10/19 I go today June 12th to register Sunpass and

the lady tells me I had an expired registration ( dealer insists they mailed on on May 30 ) not true. So the lady at the Sunpass was so kind as to ask AutoNation to email her a new registration.

They tell me that this temporary tag which was given to me on 6/08/19 expiered 6/10/19 . CRAZY. This new registration says a wrong tag . It shows my other cars tag which I told…

Spent 4 hours at the dealer yesterday meeting sales person Riham who was working on the sale for us, she was off and drove in to make sale.

Below is the agreed sale after four attempts on negotiations. The sales person/finance Luke abruptly decided to retract the signed deal.

After much back and forth we learned Luke made an error and he wanted us to add 6months on the loan.

Today we spoke with with the GM Mr. Soons who was unprofessional and would not give me the name of the individual he reports to for me to take this further. He will not own up and fix his employees error.

I wish we would of looked at the reviews on this dealership before this unprofessional interaction. I asked the GM if he was aware of the reviews, he responded ‘I don’t care’.

Luke make a $2500 error they want us…

I purchased a 2014 Hyundai veloster Turbo R spec. From the Autonation Chevy Pembroke Pines Store. The antenna on the top of the car was missing a cover. I asked if the cover could be replaced and was told by the salesman Tyrone Morris that the used car manager Mr.

Engel will not cover that cost and I should be able to go to a junkyard and buy one myself... com, Amazon and eBay, none of the covers that came fit the car so I had to contact the Hyundai corperation and was told that the antenna is not sold without a cover they come as a set and the cost was $158 .

Upon my getting this information I went back to the dealership to ask for help with the antenna because if my antenna is off the entire cars would be inoperable because it was part of the electrical system . I spoke with Mr.

ENGL…

Miami June 7/2019 I bought a Merzedez GLA 250 at Autonation Miami Gardens recently (March 2019) The AC shut down and I took it to Service Diagnostic : a sticky liquid was spilled in the AC module therefore the repair was not covered by the Guarantee and I had to pay for it.

I never drink or eat in my car. After I drove out the Dealer my gas tank was empty and I found myself at the expressway with an empty tank and I had to be escorted by the Police to a Gas Station.

Furthermore miles were showing 157 more miles : Mileage In 1645 Mileage Out was 1806 Total miles driven whilst on repair 157 miles. Clearly somebody at the Shop Repair drove my car irresponsibly. Now the question is who caused the damage.

The car was at the Repair Shop overnight and it may be that the person who drove it ,…

We purchased a 2016 Jeep Rubicon from AutoNation in Katy back in March of 2019 we paid for a vehicle inspection we have been waiting for our plates to come in and still haven't come. When we contacted the AutoNation they said they can't submit for the plates until we get it inspected, which they was supposed to do. My husband flew in from New Mexico to purchase the Jeep and is now back in New Mexico whenever he tries to call them they hang up the phone he is not getting any response from them

I took my 2012 Dodge Grand Caravan because the engine light was on. 00 to fix it. Took it February 26th and have took it back 4 times cause the light still keeps coming on and is running rough. Just took back last week and the light is back on again.

So frustrating and a waste of my time. Darlene Ortiz

I flew into Katy Texas from New Mexico to purchase a vehicle from your Katy dealership in March 2019 and not only was the vehicle or paperwork not ready like promised the vehicle was out of gas and barely made it to a gas station. Since then I have yet to receive my permanent plates that I was told would be mailed to me and have to get a second temp from the dealership but when I called today they gave me the run around about need inspection to get plates.

The vehicle should have been inspected when I purchased it for one thing and I have spoken with Texas DMV several times and there has never been an attempt to register it. I have never ever had this much trouble purchasing a vehicle in my life.

When I was trying to get help today the man on the phone just wanted to argue and then hung…

I took my car to get repaired cause the engine light was on. I took it on February 26th we are now June 5 and it still isn’t fixed. I have took it back 4 times cause the engine light still coming on.

Now the engine light is on again after 5 days and I have to take it back again. I’m so frustrated with having to take of work and spend my time dealing with this situation! Can I get a phone call back please. Darlene Ortiz 720-291-9368

This review is 2 and a half years in the making. It will be a long read, so buckle up. I purchased a CERTIFIED PRE OWNED VEHICLE from this dealership with a clean CarFax. The sale went fine (so I thought) and I was on my way.

A few weeks after I bought the car I started seeing discoloration on the hood. I also had a bad battery so took it in to be replaced and talked to service dept about discoloration. They said to keep an eye on it.

The discoloration got progressively worse. I went back to the dealership for oil change (car is still under manufacturer warranty) and was very adamant this time about paint problems because now it was spreading. They informed me that they took extensive photos of car and a gentleman from Toyota Corp would be there the next day to figure out what was going…

I can’t get anyone to return my call to fix a minor issue that the Dealership in Westminster CO made.

I had an appointment at AutoNation Honda in Las Vegas Nevada at 8 AM this morning . I waited there until about 1130 and they still had no word about my car . They offered me a shuttle so I went home to wait .

I called at 12:30 again at 1:30 and begin at 2:30 . Jose finally got back to me around 245 . He said my transmission went out so they contacted the warranty company and would get back to me .

So I called again at 4:00 and 5 o’clock to see what the deal was & they said they have to wait on the inspector . I need a rental car by in the morning because of my job and my child .

They had been ignoring my calls and being very unprofessional . It should not take four hours to diagnose my car . They could have had an inspector out there a long time ago . I called to speak to the manager…

I purchased a 2013 Ford F150 from Autonation Ford in Scottsdale. I knew that I wanted very specific Engine and Model of truck and they had one that met the specifications. I say that, because I did not test drive the vehicle under the impression I would need to make sure that proper maintenance had been performed or to see if it was on the edge of having issues.

The dealer did supply a car fax, and the vehicle did have its oil changed regularly. We did notice immediately that the windshield was chipped and brought the vehicle to the dealer for inspection of the windsheild. The service dept gave us a number to call, but the sales manager wanted us to let him look at the chip in the window.

After getting the vehicle home and cleaning the truck, did notice the truck has minor dents in the…

leased new car on may 9, 2019 Lexus es 35 returned a lexus es 350 same day dealer was Lexus of Palm beach. Last payment on returned car was paid on first week of may. 82 I was not informed at the time I signed for the new car that the refund was contingent upon inspection.

I am a very loyal Lexus customer having leased 8 cars in 10 years mostly taking 2 cars at a time. The last one just leased a car about 2 weeks ago. Is this the way Lexus rewards customer loyalty Herbert Lipschutz . 561 702 6652

I bought a 2015 Volkswagon Jetta with a 3 month 4,000 warranty, on May 4, 2019. I drove the car to Ohio and found out it either had an oil leak or was burning oil (I added 3 qts of oil in a 24 hour period, traveling 1200 miles).

Autonation says they can't find the problem and want me to go to a Volkwagon dealership which I would have to pay for! No return calls from Sales or Service!

Also, it's been a month and I still don't have my original title. I wish I would have read these reviews before purchasing.

waiting for my money to be sent to my bank. We are going on 6months please please please please take care of this for me.

Please contact me so I can forward an email thread from the General Manager Tracy Moorman (BMW Tucson Arizona).

Mr. Moorman said he will look into an issue for me and has not responded to multiple emails.

Please contact me. Email or call. 818 421 7428

Respectfully,

JD Garcia

I have been trying for 7 months to get a check for the cancellation of an extended maintenance warranty. The amount is $3131. BMW of Vista, CA has had all of the information it needs to get this done and yet it has been one excuse after another. I have been more than patient and tired of getting the run around. There is only one person who has kept me informed and that is the new Director of Finance, Bob Zsarko. All I can say is that I am at my wits end. This is inexcusable for it to take 7 months. I have left so many messages for various people including the GM, Director of Finance for both Vista and Encinitas and no one returns calls.

I would like this accomplished immediately and send this up the chain of management so they are aware of what this BMW Dealership is like. Mr. Kwak should…

I recently got my brakes changed at auto nation USA only to find out they put after market brake pads and rotors On my car and did not notify me anything so after I left the dealership I started hearing a popping noise everytime I would stop so I went back to the dealership the very next day to notify them of the issue I was having and

the house tech notify me that he couldn’t hear the noise he said”it’s one of those things that you have to let it get worse before we can do anything about it” so I took it a step further and took my car to Mercedes Benz of greenway and they notified me that aftermarket parts had been installed on my car and that they were faulty and

they were also slipping when I would stop so I reach out to the manger in the service department of auto nation USA and he…

I traded for a new F-350 Ford diesel truck on April 1, 2019 at AutoNation Ford in Sanford, Florida. We agreed on the price with the salesman and sales manager. When we went to the finance department Oliver Espinal asked me if I wanted the extended warranty on my new truck.

I had the extended warranty on my trade in so I advised I would. I told him I did not want the other extended warranties that he was offering. The other warranties were the Appearance Protection, Dent Protection and the Tire and Wheel Protection.

After we went into Oliver's office he informed my wife and myself that he spoke to the Credit Union and they agreed to throw these warranties in. I asked how they would do that and he said sometimes banks would do things like this to gain business.

He was so nice to us and we…

No le recomiendo a nadie arreglar su auto con Autonation después de pagar 11000 dólares por el arreglo el auto se calentaba y después de llevarlo dos veses no se responsabilizaron

D. auto nation left my friend stranded on the freeway in CORPUS CHRISTI ,Texas with DONIT TIRE no STAR WRENCH NO JACK IN HER CAR IT IS MANDATORY ITEMS THE VECHILES R TO HAVE WHEN RHEY SELL THE VECHILES!!!!!!! auto nation corporate office needs to get their butt down HERE & MAKE AUTO NATION GIVE MY FRIEND THOSE ITEMS NOW OR KNOCK OFF THE 2000 OFF THE SELLING PRICE NOW!!!!!

Auto nation put my friends life in danger !!!!

The car we bought from you in 2017 is in for its third transmission we haven't got to drive it in over a year because we can't afford yet another transmission. The general manager at the Park Meadows store in Colorado has done nothing to help us. This is my third complaint to corporate again I guess I shouldn't expect any response from this one either

This is in regards to AutoNation Ford at 8252 S Broadway, Littleton, CO 80122 I received a recall notice for my 2011 Ford Mustang. I scheduled the appointment to have the airbag fixed, When I arrived to drop off my car they told me they did not have the part and that I would need to reschedule.

I asked why I was not notified that my car could not be serviced. They knew WHEN and WHY I was bringing in my car. The answer I received from two different employees is that they do not work that way.

I rescheduled my appointment and ran into the same problem. I even asked if I could get a coupon for a discounted oil change for the inconvenience. I was quickly brushed off with the statement a manager was not around.

I went to Yelp to leave a review about my experience. The Yelp reviews are only 2…

I took my 2013 1500 Dodge Ram into AutoNation CDJR North Fort Worth on Saturday April 6th because it was overheating and we knew there was a crack in the radiator. Service advisor told me they would have to inspect the truck for further damage since it had overheated and wouldn't stay running.

I got a call back from service advisor the next week that diagnostics said there was something wrong with engine but hey would have to tear the engine down to find out what exactly was the issue. On Friday April 19th I got a call saying the engine needed to be replaced and it would be a total of $13600.

I advised them I needed time to think this over. I called them back and left Stephen Scott the service adviser a message telling him to just put engine back together and I could come get truck and…

its not even complete 4 months its started giving me trouble and looking upon the history at the same dealers service center the problem was already diagnosed in August 2018 which was before I bought the vehicle here, when asked about this to the sales manager he was rude saying it’s not our problem to look you need to check with service department and suggested me to go to the Chrysler and file lemon with them and they asked me to leave the vehicle in the service Department and it’s been 2 days and when called they could not find anything wrong with it and

when asked for the paper work they gave me a price of paper which I am attaching here. here you can see the paperwork where it shows nothing has been done and even I was shocked to look at the paper work they gave me with no proper…

Attempted the purchase a used vehicle. Completed financing and was told car would be ready next day. Next day they found an oil leak. Asked for money back on a Friday told to come back on Monday still no call or will answer.

AutoNation North Richaland hills Chrysler Jeep Just want money returned

No training given on how to use the technology in our new Sienna by AutoNation. Salesman was rude and condescending after sale. Couldn't be bothered with us. Had to phone Toyota to explain how to use the great technology in the car. Toyota rep was great.

Car is two weeks old the plastic cover on the rear bottom of the car came loose. Dragged on the highway, had to be taken off. Was told really didn't need it. We wonder why then was it put on?

We were told that there were a lot of problems and complaints with the SCOUT GPS.

Also we were never told that with APPLE PLAY we should have an Apple phone. The salesman Jeff Kuba said that what a lot of his customers do is change to apple phones. We had to explain to them that Toyota allows up to a thousand dollars to install adaptive equipment.…

Service advisor was rude talking to me. Asked him if the car was ready at 12: pm and all he could tell me was they working on it. When I made the 8:30 am appointment the girl said it would be done by noon if I had the car there by 8:30 this morning.

Well the car was left there last nite to make sure it was there on time. This is the second time I have brought my car to this dealership in Johnson City TN and am leaving with a bad taste in my mouth both times.

Service advisor was rude talking to me. Asked him if the car was ready at 12: pm and all he could tell me was they working on it. When I made the 8:30 am appointment the girl said it would be done by noon if I had the car there by 8:30 this morning.

Well the car was left there last nite to make sure it was there on time. This is the second time I have brought my car to this dealership in Johnson City TN and am leaving with a bad taste in my mouth both times.

Wife and I just walked out of AutoNation Honda in Lewisville…and we will NEVER darken their doors again. I will try and keep this short. We are trying to replace our vehicle after the wreck. We decided not to finance, that there was a specific amount we could spend. So we started looking for a used vehicle. Tuesday, I went to AutoNation and looked at a vehicle…told them what I could spend, and tried to work out a deal. Didn’t work put. Fine, nobody hurt.

The salesman called me 4 times more on Tuesday and 5 times on Wednesday. No coming down to meet our budget. No Hassle, No Haggling. I understand.

He calls 3 times again today, so I return the call to tell him we can’t pay what the offer is, thanks, but please sop calling. When he answers the phone, he tells me that they CAN do the price…

To whom it may concern:

My name is Yuzhen Liu, I am a student in Auburn University, I bought my Ford Fusion 2016 from Auburn autonation at the end of 2017, when I buy my car, it already has 3500mile on it, but they told me that’s totally a new car, the miles on it because they lend it to customers who’s car have problems . Since they give me 2000 discount, I bought it. I totally spend 17000 dollars for that car. But after I bought that car, all kinds of problems occurred, several months later, I noticed my car vibrates heavily when the road is slightly rough, I told that to the device department, but they said no problem with my car, they I realized it’s even worse and the steering wheels will rotate itself, I send it to the service department, they told me something is broken, they need…

Left my car on March 26 to repair a tail light and bumber. They have promised countless dates , still waiting. I am paying a rental out of pocket. I am at 800 dollars. What can you do for me?

We purchased a vehicle from Cadillac Corpus Christi on SP ID Road. Signed the paperwork on Saturday was told the car would be in on Monday it did not arrive until Thursday. Was in correspondence with our sales person Marcus when we got there to pick it up it was not detailed we’re talking about a Cadillac ESV platinum .

It was a used vehicle 2017 I traded in my 2013 Cadillac ESV platinum and it was way cleaner than the one I actually got from you all. I came home and detailed my 2017 vehicle myself. I believe your management company at the car dealership completely dropped the ball and I’m embarrassed to tell people that I bought it from the auto nation.

I will not tell people I purchase that vehicle from your car dealership. It was not a good experience and when I’m ready to purchase…

I reached out to the AutoNation Gilbert AZ to buy a car. The sales people, including the internet sales manager would not provide the information I needed and worse, told me I was "rude". I never spoke with them on the phone, only by email, which I will be happy to share.

Bottom line I was essentially told to go away. Probably the worst auto dealer I have encountered in my life.

I am sad because I bought $6k worth of service contract with them for auto care. I had to sit 3+hrs for just oul change and onr tire replacement. The worst place to go, they have no respect for others time.

I am thinking of canceling contract. Go buy honda from Holler.. I have another brand from them and service time is less than 1 hr for oil change and tire rotation and change. Thomas

s. I brought in pickup for service and it hasn't been done. I even set an appointment when it was convenient for them. I even took the vehicle in the day before. The next day I didnt hear anything from service, so i stopped by after work to check on it.

They haven't even looked at the friggin truck. They said they will update me the next day. Next day rolls around and still no word. I went the second day to follow up and the truck was still sitting outside where it was the day before.

Now, this is what really pisses me off. I had my wife go in to ask for an update, I had nothing good to say so I stayed outside, they f**** lied to her. Oh, they looked at it but couldn't figure out what is going on with it.

Same shit she told me the first day I followed up. I can tell the truck hasn't…

84 charge be returned to me and that I would not have to be inconvenienced when the next time my requires service

Elderly abuse potential. My father was taken advantage of at the Lexus dealership in Clearwater FL. Management told him when he traded his car, that it had structural damage, and it did not. They gave him less than 50% of wholesale value. He is 90 years old and they obviously have no respect for the elderly.

Florida has strict laws regarding this.

I have contacted the Corporate office by email 2 times and have had No response.

Maybe it is their policy to try and maximize profits with the elderly.

My father at 90 years old was blatantly taken advantage of on his trade. Lexus of Clearwater told him he had structural damage on his car which was false and gave him less then half wholesale value. I emailed Autonation on no reply.

I believe there is a strict law in Florida regarding this type on action which may be the only option.

84 that I was charged in 2018

Elderly abuse potential regarding my father at Lexus of Clearwater on March 21, 2019. Please have Jim Bender contact me as soon as possible.

MY WIFE JUST SPENT HER SATURDAY FOR A SIMPLE OIL CHANGE. WOREST THEN GOING TO A DOCTOR OFFICE. FROM 11 AM. 30. PM. WOREST. THEN ANYTHING. ELS. NO ONE TO TALK TO. LIE AFTER LIE, YOU PEOPLE. ARE ONLY. ABOUT SELLING ME.

STUFF EVERY-TIME I GO THERE AND MAKE ME SIT AND WAIT . YOUR. DEALERSHIP. START TO STINK. WE WILL NOT COME THERE EVER AGAIN. AND WILL NOT BUY ANY STINKING NISSAN EITHER ..

I wish I could give Autonation zero stars. I went to purchase a car in December a couple days before Christmas 2018. They told me my loan was approved for a Challenger. I put down a 500 deposit, signed all the necessary papers and left with my car.

I get a call January 28 stating the deal fell through because they couldn't verify my income, and that i need to come sign because they found me a new deal. Go and sign February 3 and put down a additional deposit of 400.

They tell me that my first payment will be March 15, 2019. I get a call from Capital one stating that Bob lied to me and that they wanted me to trade my other car I have with them in.

At this point I had already signed the new deal. March 6 I go back to the dealership because the temporary tags expired in February. I go and…