AutoZone

I purchased approximately 250 dollars of brake parts 4 rotors and top end brakes to do a install on my 2016 Yukon xl in lebanon ,mo wasn't quite time to replace yet was getting ready for time to before it came time the vehicle was wrecked I had these parts never been opened or taken out of there packaging I had forgot about them due to vehicle gone now ab I ut 6 months from purchased all as purchased returned them and

I had to take a gift card for payment back when purchased with cash and brand new of yr shelf im in emergency services and Ambulace and police and I can tell u this is not rite I will be pist in the local paper and surrounding area of this so people are not getting screwed if bought with cash or card thats how it should be paid back the parts were as if I picked them up in a…

The AutoZone on 32nd Street in Holland, MI. seems to be having issues with their "cash registers" /computer software is allegedly DOUBLE-CHARGING on single transactions. The machine charged my account for the subtotal and then again for the total of a transaction.

I provided proof of the charges from my bank account statement. 83; which was a subtotal amount. This is NOT the first time that I have been double-charged by this store.

Maricopa, AZ Store #3381: The manager, Jeremy, is a horrible communicator and less than honest person. After 3 attempts he interviewed me for a part-time job. He told me I was hired on a Saturday at the Porter Rd Maricopa store, shook my hand and told me he would call me in 4 days.

I spent $90 on new black pants and a belt as he recommended. He never called me so I called the store and was told he was "on vacation" and to call the Coolidge store on the following Monday. I called the Coolidge store and was told they had no idea where he was.

I called the Maricopa JWP store and they said he was still on vacation and would call me the following Monday. (I gave the store my phone number a third time. ) Jeremy did not call me on Monday, Tuesday or Wednesday so I called him at the JWP Maricopa…

On 12-12-23 I had a guy stall his vehicle in front of my house. He only had cash so I ordered some antifreeze in my name using my card. On the website it claims any order put in by 6pm will be delivered that same evening.

So this man waited around in his truck even sleeping in his truck over night. It was super cold that night. No one ever came. The next morning when he called the store they claimed that someone had been to my house to make the delivery but if you remember the man was in his truck the whole time and never seen anyone nor did I.

I called the store again after being told that someone was going to be out in 20 minutes. That 20 minutes came and went AGAIN. I called back to the store once again and talked to the store manager (Almondo maybe) who claimed he was getting off soon…

I attempted to do a return at the AutoZone where I purchased a set of ratcheting end wrenches with the receipt. I purchased this item one week earlier and presented the receipt at the time of return and was denied.

, on his name tag tried to deny me his name and was a complete asshole. He refused to return the item in the original condition with the original package. I believe the reason for the denial was due to the store nearing its closing time within the next half hour.

I have been a loyal customer at AutoZone for years and I am so pissed off right now being that it is so close to Christmas that I have a well founded feeling that I should never set foot in another AutoZone as long as I live! This goes against every bit of information in regards to the return with a receipt policy,…

I was verbally assaulted by one of your employees at the Auto zone in Norman Oklahoma by a employee named Dylan Pierce he cursed at me in front of my 9 year old daughter and proceeded to yell and grabbed his genitals Infront of my daughter and told me to fuck off and to suck his dick I am outraged and will be calling and complaining till this employee is handled or fired this is ridiculous and

should never happen especially Infront of my very young daughter the Auto zone is in Norman Oklahoma 73071 and the store is the one on 12th Street close to the bank

The worst manager woman they have at 410 Orlando location her name is Soy very disrespectful to the workers. Has a proud law enforcement that’s a disgrace to watch her treat employees like trash, talk to them any type of way.the male employee.I will take this action further .

Good afternoon,,On Nov 11, 2023 at 2:15pm, I was at your store #8513 on 10761 Ft. Washington rd, this use to be my store years before, good customer service and the salesman showed the customer respect. Now some of the salesman are not knowledgeable of what they are Selling and no RESPECT for the customer. that's a no no.

I Can to today looking for a part for my truck, he didn't do enough to help with it. That was one of the reasons I left and went Advance Auto down the street. Some of the salesperson are Professional.

I'm not the only one who feel and have seen this. In order for me to ride pass Advance auto part to com here, changes has to be made. Thank you in this matter.

To Whom It May Concern:

This is let you know that Marie in the commercial sales department at the AutoZone Store # 1482 on 2805 Dairy Ashford Rd, Houston, TX 77082 1: Marie knows that whenever anybody or anyone comes to AutoZone to purchase parts at the store under our account name, she must call first the manager (Queen) to obtain an approval for all purchases. 2: Marie sold vehicle parts to our former employee, who no longer work for our company (HI Solutions Auto Sales) in cash and when he returned the parts, without an approval from the manager (Queen), which was supposed to adhered to at all times by Marie. Instead, she credited the return to our commercial account. Marie needs to fix her mistake ASAP. As a result, because of this issue at hand, our order for 2007 Toyota Avalon 3.5 L…

Went to buy a car battery, asked if they could change it for me and was told that they don’t do that.. then I asked if I can use a ratchet to get the battery out for core charge. They said they don’t like doing that cause people walk off with the tools.

Then I was outside trying to get my battery out myself and I seen an employee walking out with another customer with a tool kit in his hands and start to take their battery out for them. At that point I was gonna go to oriellys but my car didn’t start so I had to get the battery from there!!!

That’s some bullshit customer service especially since I always get my car parts from autozone. You can look up my buying history. I have a to. Of cars that I’ve gotten parts for from autozone!! As far as I’m concerned I will not buy anything from…

The employees were lazzy only one was running the register the rest sitting on there ass. The employees family or friends were stealing stuff it needs new management.munfordville AutoZone

Visit store Baltimore area, 3710 Pulaski hwy. Inappropriate music playing throughout store, I was offended, never heard such music played in such a way, delegating customers !!!

Just left store 3493. 2 men and 1 lady at work. Bought a battery and wiper blades for our vehicles. Lady did the work but didn’t have proper tools. Had to buy pliers. The manager/parts guy was very rude when I complained about it.

I believe I was actually charged twice for battery kit. You shouldn’t advertise free install and not be able to do it completely or correctly. I’ll not shop here again. I was treated poorly (young lady was excellent) and ripped off.

Your parts person you call to help with warranty was a real smart ass I'll never buy anything from auozon

I was just in you mount Vernon college Way store to order some breaks for my car you guys were pretty busy so i was looking around a bit while i waited and next i know the employee of Asian descent I say that because he refused to give me his name he came from around behind the counter marked his way through a crowd of people to insist that I emptied out my pockets because he was convinced that I had stolen something to wish I emptied out my pockets and

showed him I had nothing in the items that he assumed that I had stolen we're sitting five feet away on the shelf I was very upset about it being accused like that especially in a crowd of people I told him that he ought to apologize and go back to work instead he decides he's going to throw me out of the store telling me that I'm not…

called for parts they were in stock on website m called and verified in stock.when i got to store was told they were there employee even went and checked when i was on phone.they told me.parts are not in stock. this very unprofessional and a wasted time and gas.

Storer address : 6745 Main St, The Colony, TX 75056 Date 09/17/2003 Time if visit 3:15pm

Good evening corporative team. Today I had a very bad experienced in this store with one of the Managers name Reggie. I had called prior to verified a price and part number for one of my clients that was in need of some brake pads. He went to the store and they gave him a wrong part pads, I had to personally go with him while leaving my clients car unattended, to go and get the right part. When I got to the store I was greeted nicely by a young man name Nicholas Williams, I had explain him the situation and asked him to double check the part number again as I had called before to make sure they had the part in the store, he than asked me the basic info which I responded to all he was asking me, than…

They damaged my car once they replaced the battery yesterday.

Till now I donuhave my car !!!!!!!!

Showed up 7 minutes before the store was closed. All I needed was a bottle of transmission fluid! Had I known they were going to refuse service and close ahead of schedule, I would have had time to drive to the other store.

Before They closed at midnight. Because some manager wanted to leave work early on a Friday night. This is the hub store at 3837 high School road, Indianapolis, Indiana

Had the most helpful gentleman helping me at the store I was at store on 3939 University West I bought a bulb and it didn't work at another store and brought it to that story by a new bulb and he went outside and help put it in my car he was so kind-hearted and so helpful

I just tried to use their coupon and it didn’t work when I called the customer service. I was told when I submitted the coupon it should’ve popped up acidic I will vegetable items are not purchased the website list. Nothing about that.

When you go to the website I’m including a picture that their customer service sucks and I will think twice from ever buying another product from AutoZone. There’s more than one parts put out there I was told I should’ve read the fine print inside the article there was no fine print.

I actually opened up their article and it doesn’t seem like about selective items and I was totally up for a document that should’ve popped up when I submitted the order. I had no documents submitted with the right place to go order.

This is your typical beating switch for…

one lazy and one no care older man ....

When I went to buy a part for my truck and asked about the part that I saw online they told me to depart I saw was wrong and instead of just telling me the park didn't fit my truck he decided to yell at me in front of a store full of people and tell me that it did not fit.

They tried to sell me a $65 belt and told me that's the only one for my truck when they actually had four other ones that were cheaper two of them in a 30-dollar range one in the $40 range and then they got an attitude when I showed them that they were wrong and decided to yell and scream.

I've been going to the store for years but that'll stop now, should have just went to advance Auto to begin with.

Stopped in coats nc to buy freon I'm a regular customer waited at counter for about 5 minutes waiting on someone all 3 were standing out side smoking never offer come put it back walked out by thim no one said a word very poor business want be back you look at camera at 2:06 Monday see for your self

Hello I had a Problem with a AutoZone manager at store #4194 on 8/15/2023 @ 10:00 or right around that time ! my sin wanted to at a couple of things so I followed we was greeted by an employee who asked if h could help we declined anyway We went to the cashier to return my part gave the receipt and

part the cashier the cashier oml looked at my receipt an sai' humm' the he walked off with my part in hand when he returned he said" yeah I can't return this item I jus walked over the isle and this part is missing off the shelf"!

I shocked said " are you saying I stole it "? he apologized in private outside not like how he embarrassed me and my boys in front of everyone in the store I'm am so angry that this guy was a manager and acted the way he did something very seriously needs to happen…

the problem is I went to return it so I could go get a part from somewhere else that had it but they told me they didn't have the $400 in the drawer to give me my return so then I'm stuck with the part for another day until they have the money because my car is broke down I can't just go to another location I just moved to the state I don't have friends or know anybody to help me I think all stores should have money every day for a change or return

My 68 year old wife went to the Clarksville store to pick something up for me, not knowing what it was, she just had the name I gave her, she ask one of the sales associates for help. Hoping they would show her where it was, instead they simply pointed to the asle, where she was overwhelmed by all the different products, luckily she was able to call me and I got her to the correct item, if this is how AutoZone helps people it looks like Napa will be my auto parts store!!

My complaint is about an employee that works there her name is Alyssa Landis she smells like marijuana all the time her eyes are constantly red as she's rude to customers if you're a female, apparently you don't do back ground checks on everyone hers is interesting i was denied employment at this location for my background. There will be customers in line and she'll walk outside to handle her parking lot affairs. I know that there has been complaints about her and it never seems like anything is done about it.

Donald Lee hollowell location are very rude loud talking to customers they all smoke weed..they takes cigarettes breaks every five minutes...they all ways giving u da wrong part and lots more...parking lot always dirty...all they worry about is wat the machnics doing outside...all we doing is helping our community even tho the policy say no working on cars in parking lot..us as. Machnics brings business to any AutoZone...

I was looking for batteries and I came across AutoZone page that advertise “next day delivery” for a battery, since I was working from home next day it looked like a good deal. But then I got an email next day that the order was delay, after boo I called customer care because the order status online was still on “processing” The person who answer even told me that it was going to take 24 hours for the order to be processed since it was transferred to another store….

That is not “next day”… so I proceed to cancel the order since is another store right next to my building who sells battery’s too. But the redound is going to take 2-4 business day …

I am a member of the Autozone Rewards Program, you have to make 5 qualifying purchases of $20 or more in order to receive store crefit worth $20. I used a $25 Autozone gift certificate my daughtet gave me to buy some supplies I needed. The total was $28.

I was not given the reward points because I was told I only spent $3. I told them I spent $25 from my gift card and $3 cash for a total of $28. They would not count the gift certificate as money spent which is ridiculous.

I complained to the Regional office in San Antonio, TX and the lady there told me I did not get credit for the $25 gift card because my daughter got those points. That is a plain lie because my daughtet does not even partipate in the rewards program.

I am a LONG term customer with Autozone amd I feel this is not good…

On July 25/2023, I took my battery back due to a dead cell. The cashier was rude. She called another cashier to assist me because she no longer wanted to assist me. The cashier who came to assist me stated she was the store manager.

I asked her did she hear how rude the cashier treated me and she relied, No. That was impossible because she was right next to her. This is the 2nd time that I had problems in the Texas City Texas store on Palmer Hwy.

I'm concerned about my prorated amount for my battery. I feel I should had been prorated more for the battery. It's sad how employees represent stores. If I need auto service again, I have to travel to the Dickinson Tx store because they're much helpful than the Texas City store. Thanks for your viewing.

Good morning, today is Monday 7/31/23. I am reporting that there is someone or 2 living out of their car on the AutoZone Summer Ave location lot. 4394 Summer Ave. 38122. They have been parked in the same place on your property at that location all weekend long.

Small white beat up car near the sidewalk but on AutoZone property so if something was to happen to that person or people it would be a liability for AutoZone. In and out of the car and they are usually inside the vehicle with the windows up and it has been heat warnings with the heat index around 110 degrees.

The Police have been called twice and I tried Saturday afternoon several times to reach a manager around 1 -2 pm and was hungup on before I could even talk to a manager. Too hot to be living in a car even for an adult.

Also…

Replacng batter for car, 2 staff said it under warranty but 3 Years and 2 years probate. I said it was told to me 5 years. 00 on probate. 00 probate then Manger cut me off, got loud and unprofessional where I called corp.

The region was to call me but she called the store in dyersburg, Tn and spoke with manager. She NEVER CALLED to speak to me which is not how u treat customers. I had to tell the manager to stop talking in an unprofessional manner and I then reached out to my lawyer.

The Manger said after talking to the region cause the GM was in a meeting, he tried to make it right which I appreciate it. Just want to make sure he does not get in trouble cause he tried to help me after the issue at hand.

My issue now, is that the regional manager never reached out to me This makes me…

I was cheated out of money for a battery I purchased the guy changed the total price on the battery witch charged me 30$ plus tax

The autozone store on Frey street in ashland city tn has has a very rude employee named Jeff. In my opinion he should be FIRED!!! I will be contacting corporate soon about him

I purchased an Alternator in November of 2022, from Auto Zone in Pulaski Tn. I paid a mechanic to put it on. In July of 2023 I had the same problem. Took it back to the mechanic, who discovered the Alternator was bad.

The part was still under warranty and was replaced however this does not change the fact that I have to pay the mechanic again because of a bad part. I called the local store the manager said all the could do was replace the part.

I received a call from one corporate office, who was suppose to have someone call me. I never received a call. So I am out of $280 because of a bad Alternator. How is that ok?

9 PR176. Telephone# 787-558-5699. receipt #136468 and 148921. I needed. Front plates both sides for a Mazda tribute 2003. The person who I was ordering said parts was the Store manager which I didn't know at the time. Instead of ordering front plates she ordered brake Rotor.

Since I needed two, she said. She said only had one in the store and would have to ordered one, and I would need to come back and picked it up. At 4 pm I got a call from someone at your store that my plate had arrived which I drove 20 min.

to pick up said item. Today 7/11/2023 I returned to auto zone. Again, the store Manager took care of me. I informed her that she ordered brake rotor and not plates. Her comment was that she ordered what I had asked for.

She asked me for my receipt. And said Henrry and I said my…

I had a bad experience at one of your stores. The on Ausell road in Marietta Ga. Near Mableton Ga. Your manager at that store Sunday the 9th. She has no kind of people skills at all. She is rude and just plain nasty.

I don't know how she could have gotten her job. I tried to talk to her on the phone, but couldn't get any help from her, so I got angry and told her she had a fucked up additued. I shouldn't have said that but she just was nasty.

So I went to the store and found what I needed, and she approached me and started the whole thing over again, just when I started to check out. At that time, she refused to let the other person take my money.

So I was refused service. That's no way to run a business. I and my family and friends will no longer shop at Auto Zone. We use to spend a…

Ido or at least use to purchase alot from you . I was so rudely assisted todey i do not think i will ever return

Being a manager at a car lot I come in for not so much mechanic parts but for inconsistency with door locks key cylinders Hood supports and cans of paint. So now the commercial area of the store at 16th Street and Fillmore in Phoenix complained to the main owner of the cars lots that I'm rude push to the front of the crowd and

other problems with me and my attitude or something like that which I find very suspicious because I've always been a gentleman this is in part I think from me returning parts that they've given me that were wrong for key cylinders and having to wait two three days for Hood supports cuz they're not in their store so because I returned key cylinders that didn't fit right they filed a complaint with my boss that I'm not allowed in the store.

I could pull up witnesses…

Is the modern slavery to work there when they give u "points" and take out those points when u sick or you don't come to work on your day off and harassing employees to produce

Bought a marine Dura Last battery and it was bad, they swapped it out and we tried the new one which drained quickly. Took it back to swap and they charged it back instead, placed back in our boat and it died again.

Went to get our refund ti purchase another batter there and he refused to help saying it was out of warranty even know it was never a good battery and wouldn’t hold a charge. Looking for a full refund now since we purchased another battery elsewhere.

I went into purchase a set of brake pads I was given the wrong information I was told I told him I needed the the hardware kit they sold me brake pads that did not have hardware kits they the ones that I purchased actually came with it but they took them out and we're trying to sell it to me on the side for more money they're the ripping people off somebody needs to do something about it I was very abused by the store manager and

the assistant manager I'm finally complaint and I'm going to file a lawsuit my name is Sebastian Gallegos my phone number 562 616-3294 thank you

If I could give them 0 I would I am a woman who order in store pick up a brake caliper got the wrong part went back to get a rotor and the store in maumelle said due to me ordering it online it couldn't be exchanged so now I am stuck can't drive cause that was all the money I had 116 and

now it will take two days to go back on card after I told them I needed to use this money to pay for it they are rude disrespectful and have lost my business for the rest of my life

I walked in 7420 brookpark rd autozone today there was this one lady named April always giving costumers actitude back & forth I shop there is my home store and when am there there has been some times where she’s on the phone with costumers and she doesn’t give her full name when asked by a costumer all she says is am not gonna deal with this s**** today and she is a gray shirt manager on that store definetly don’t know how to talk to costumers she obviously hate her job or so

it seems to act like that to all costumers she attends never gonna shop at this store ever rather go to other locations where they know how to treat costumers

I was told by an automotive shop to contact Autozone in Lebanon, MO 65536. i was told by the shop to tell you it was for the shop. i was told to pick up the part when it came in and take it to the shop to be installed.

i emphatically stated the make, year and model of my car and stated clearly that i needed the electrical switch that controls the driver side (left side} window. This description could not have been made any clearer and was repeated back to me.

You called me last week and said the part had arrived. I stated i would pick up the part on Tuesday the 6th of June. When i attempted to pick up the part i was treated like crap and received the runaround from 3 different employees that continually rendered a bunch of irrelevant BS and disrespectful treatment.

The part was finally…

I placed an order 12653996093 online on Thursday because it wS guaranteed for today delivery. I came home and it wasn't here. I contacted your 1-800 number and email gentleman answer the phone call FedEx and told me it's scheduled for Monday when I told him this is unacceptable because my appointment with my mechanic is tomorrow morning he told me ma'am calm down and hung up the phone on me.

So I went online to your chat and spoke with Chris another representative and he told me I have to call back that number to get her refund while sending laughing emojis at me. I am beyond disgusted with AutoZone and this is not my first order as I shop at AutoZone weekly.

I will never and I mean never step foot in another AutoZone again. I am baffled that to Representatives not just one two it was…

I heard an employee named Jesse call me a fat whore I will never shop here again

Took battery a Duralast and they said after 24 hours they get rid of battery . So now I am out . I want do any business with Autozone ever again