AutoZone

My daughter walked in to autozone in Rhode Island to get the parts that I had ordered on line and when she walked in the store She was told to get out of the store by 2 individuals that were working the cash register and so she was leaving the store then the manager told her to come and get the parts and then leave.

This is unacceptable and I am beside myself to hear this happen to my 17yr daughter i will not tolerate this behavior. I have been a customer for over 10+ years and I have never heard or seen such a thing and I hope that this will be handled appropriately.

Thank You for your time.

Had to replace a tire on my car after driving to and from work last week. Ran over two construction screws in four days just driving in the parking lot past the construction site for the new AutoZone in Waterville, OH.

Multiple other people I have talked with have also noticed getting a construction screw in their tire over the last three to four weeks after driving in the same parking lot. I have two images as proof of screws in the tire.

The replacement of the tire cost over $200. Since then, I have had to drive out of my way to ensure that I am able to make it through a work week and have four tires that lack the presence of a screw.

I would like a return call or email and I would like reimbursed for the tire that recklessness and negligence of the construction company caused damage…

I bought a battery from an autozone in San Dimas California in July 0f 2022. This is for my 2015 Audi a8L. After a few of months, the stop/start feature stopped working. I took it to the dealership and after testing the battery, they told me it needs to be replaced.

this past February (2023), i took it to the same autozone. They tested it and said it is ok. A month later I took it to anothe Autozone. They said it is ok. I took the car back to the dealership for another purpose.

They checked the battery as a part of the multipoint inspection and said it needs to be replaced. The car low battery indicator came on today and I took it to the AutoZone in Fullerton California. After 15 minutes of waiting (with no customers in the store), they told me the battery is ok and it is the alternator…

Order cylinder heads came in wrong ones, called next day told Picayune Ms. store , they said they already shipped my core heads to recycling place. I returned wrong heads. Need my old one returned. They say it can't be done.

I need them to purchase another set of heads. Please call me at 601-215-0940. Area District manager inbox not working. So I can't talk to him.

I contacted the store on west 117th in Cleveland Ohio and I stated to the Manager that I was in on Saturday the 15th around 12-1 pm and I purchased a Carabiner, A Wallet the Multipurpose Muti Tool Plate that has a Rubber Band around it, and a Pair of all Black Gloves that have a Skeleton Design on the fingers.

I am a Disabled Marine Corps Combat Veteran and I have A TBI (Traumatic Brain Injury) and my PTSD can and will show up in a split second so I tried to address it over the phone and I stated I do not have the receipt nor do I have the tags well in my daily routine it’s hard for me to keep track of anything and I’m sure with the area the Store is and

I also live right across street the issues that you guys have DAILY WITH LOSS PREVENTION I can’t even begin yo imagine however I am nor…

Took my car to the garage it showed the battery was not holding charge. Rude service to start with. The garage even called at one point to see if he could go pick it up for me, refused by the store.

He said he has never been spoken to like that when calling another consumer business. I went to the autozone where they tested the battery, I just left the garage 4 minutes away, but okay test it. It showed it had a low charge.

Refused a new one, all they can do is charge it. It's a new battery. I want my money returned for a new battery else where.

I went to the store to make a return End the sale associate with helping another customer I waited in line but it seemed like it was going to take a while so I decided to go for a walk to see the products while the associate vacated when I returned to the register another representative began to help me and began to accuse me of having taken something from the store and wanting to return it

I purchased from the Santa Cruz, California store a steering wheel cover and seat covers for my 2006 Mazda Miata. Wheel I was able to use the steering wheel cover but unfortunately the seat covers didn't fit. I bring them back to the store with my receipt.

" I pointed that out and was told that we don't do that at this store. I then ask for my original receipt and merchandise, but they hand me a return slip that says to see cashier and my merchandise. I get no original.

I'm a bit pissed already because my wife just got diagnosed with stage four breast cancer . Well the employee walks by and see tells me to be a man that we can take it outside and to speak up.

The on duty manager did nothing except to laugh and talked to me like I were shit. Then they refused to return it period. I can…

Terry employee on Tacoma 56 &s Tacoma won’t return caliper that I just buy 2 day at go I forgot my receipt but they got my phone number and asking all kind of questions so no I have to drive back home get my recipe and return it the part is broken but I will take my bus so to some one else thank you

I have a set of wrench from auto and a few more life times warranty item and I've to 3 different auto zone and thay keep telling me we don't have the tools so I asked the salesperson how can just send in my item and the company send them to my shop thay say I can't do that I have maybe 15 different tools at no use because there why cant i send them in for replacement

I tried returning brand new parts I bought the same day and was surrounded by angry managers interrogating me about info they had wrong in the system due to one of their employees faking a transaction me me my total and pocketing the money making it look like I only purchased one instead of two .

I thought I was purchasing 2 rotors with 2 warranties but it turns out only I only had 1 rotor 1 warranty . After being recommended to go to specific location I was again denied and again recommended after and when I was turned around again I went back to the original store I started with that day and

was greeted with absolutely disrespect before I was even greeted every working on clocked still in mid silence acting like I wasn’t there . When I was finally acknowledged , the manger sighed and…

I went to a certain AutoZone in Indianapolis to make a return i had my receipt my card so the lady who was working there told me that is the incorrect card that she can't do the return i showed her my back account transaction telling her that it was the card and she talking to me all the time with some attitude and I told her so what is the solution that your can give me and she said we'll go to another store and

then I said excuse me what's your name and she cover her name and said you can't know my name so I left I went to another autozone that always go and they make my return possible and I want her get fire she don't deserve working there and having an attitude with me just because I'm Hispanic.

Let me first start off by saying that this location is by far the worst AutoZone that I have ever been to I literally live across the street from the store so when it first opened up I was very excited because of the convenience factor but the very first time I stepped foot in that store I told myself that would be the very last time I step foot back into that store the customer service is by far the worst customer service that I have ever experienced in any kind of store but

I had to vehicles that I needed to get moved from my driveway because I was moving so therefore I needed the batteries to be charged I had dropped of the batteries around 11:45ish on Saturday the 8th 2023 they told me to give it a out 4 hours before I came back to get them so I went around 3:30 to pick them up I went…

I visited the Dover NJ location today and a commercial driver Jorge told me he was just a driver and cannot look up my part. He was loud and continued to rattle on that his job is not to look up parts.

On 4/7/2023 approximately 10:40am store autozone 7350 oxford ave Philadelphia pa. I want to file a complaint, an unprofessional Manger name Mr. Mathew was being loud n figure point at me while i am being directed to find parts. I asked him who is the manager?

He stated I am He told me to get out of the store if I don't like the way he acted. He was being very hostile n professional using profanity "fuck out of here" if i don't like being in this store.

I would like to speak to someone or an CEO that handles autozone store in the philadelphia County. This person is hostile n unprofessional. He don't fit to be in Autozone store as a manager post. He will diffenitly turn customers away n make Autozone a bad reputation.

I can be reach 267-574-3960. Thank u Mike

c. and some of the staff thought it was ok to use an f bomb when we and my daughter was looking around. They then said I hope no customers are here and I spoke up to say there was and asked for a manager.

The person I asked refused to get a manager and didn't even apologize for the indiscretion. He carried on to argue with me about it. I don't normally make any complaints about stores but the staff there need to be trained how to deal with the public and not be so rude after being so unprofessional.

I really don't think I would return to that store at all and will probably not use autozone again after this experience.

I went into your store located at 2790 E highway 92, Lakeland, Fl 33801. I needed some bumper clips for my car. I went to the counter and Scott C actually the parts manager ask if he could help me.

I had a clip in my hand and ask him if they had these. He replied yes, over there and pointed. I ask him where he came around the counter and pointed to a turn fixture that had a lot of clips, so I said “oh lord can you help me”.

He replied “No you can look at them just as good as I can” and walked off. Now I am 63 Years old and am not familiar with car parts. So after looking for a good while I purchase 3 or 4 different ones hoping these would work.

Now I realize the world is quite different from my years of growing up and people are rude ALoT of the time. But him being the parts manager I…

I purchased a Jump Box online on Jan 17th. The. Cord on the back of the box was a bit loose upon arrival. At the time I thought it was supposed to be that way.

However shortly after the entire electric out outlet plug fell directly inside of the jump. I contracted the warranty department explained in detail what had happened. I email copies of my receipt and pictures of the jump starter box, serial and model numbers.

I sent in this information nearly a month a go. I would like for Auto Zone Horner their warranty policy and Replace, Repair or Refund my product as promised.

Ordered a part that cost over 600 dollars was told part would be here the next day by noon...called several times to them answering the phone to put u on hold for 20 min and never returning to the phone call,only to hang up call back to the same thing..so drive over to get part but was calling to make sure it had arrived,o ly to find out I can not get the part till 4 30..

On 2/01/2023 I purchased a automobile battery from Autozone. I put the battery in my vehicle only discover the vehicle still did not start so I called AAA to tow the vehicle to my mechanic. My mechanic informed me that the battery was no good and he put a new battery in my vehicle.

On 2/7/2023 I returned to Autozone and explained my situation.

First I was accused of not purchasing the battery on 2/01/2023 the date was clearly on my Receipt. A stop clerk tested the battery and it show the battery was defective and FAIL. I requested a refund because the Mechanic had already replaced the battery and I had/have no need for another new battery. My request was denied.

My original purchase should be voided because the battery was defective at purchase and therefore one cannot warranty…

Ball joint failed causing unrepairable damage to rim and tire also additional labor costs

It was very important. So I called AutoZone on Central Park Avenue in Yonkers ny A woman answered who I think was the manager and she told me that they don’t do any testing but to come by anyway When I arrived a employee for AutoZone was doing a test for a customer in the parking lot and it shocked me after the manager told me there was no testing at all there I just finished buying an expensive part the day before and

I felt she was discriminating me I ended up going to another parts store Because of her denying me of doing business . It’s written all over here face she has issues with color Please help with this issue Thank you

Want honor warranty

This morning (02/20/2023) I called AutoZone #5321 to enquire about a part (shift solenoid B) and the employee who answered (Jennifer) was extremely rude. She actually made me feel incompetent. Unfortunately for me this is the store I go to every time I need something for my vehicle’s.

I’m truly embarrassed to show face after that conversation. She definitely lacks customer service skills. Thank you.

Good afternoon,

This is a formal complaint I am filing against one of you employees. The Store is located at 3625 SW Military Dr San Antonio TX 78211. This will be the third time I have received bad & rude service from one of your employees.

Today ( 02/19/2023) I entered the store at approximately 4: pm and asked for a computer because my engine light was on. As I stood inline to turn in the OBD computer in for results. I noticed the same female employee that gave me issues before twice in the past. So I was letting other customers go ahead of me so I could be helped by another Auto Zone employee. After allowing three employees ahead your employee refused to see the last customer that went ahead of me. I told her I was waiting for another employee but your employee insisted in helping me…

I GAve Autozone a sheet from jiffy lube with the information they would like to give me the adequate power fluid liquid. They inserted it into my vehicle. When the car made it to Nissan because of the low power steering wheel, they indicated the worn power steering wheel was out on.

How can you sell a customer the wrong stuff? My vehicle is electric. , you will see that. Why would you sell something that is not? It will cost me well over 200 to flush the power steering system; This is not my issue.

This is an AutoZone issue that needs attention asap. No one for corporate picks up the phone ever. The company is disrespectful, and no call on return. You leave your name and number and wait until they call you. This is an issue that requires attention because your cashier's aren't experts at…

I ordered a battery on line made sure it said that it was compatible wity car, even put the bin #. They said it was at the store 13th st in San Jose CA. So I purchased a Lyft. Just to get there and be told it wasn't in stock and he had to ordered it.

So it will be in tomorrow. Then he says I think you ordered the wrong one also . So then why didn't I get a phone call. I asked if we can cancel the order and get the right one.

He said I can't you have to wait till the battery comes in then I can give you a refund. Don't understand why it's not even there shit save money on gas . Bit no I had to wait and I'm still waiting.

For 5 to7 days for my money ebe back on my card. So I can't go to work doctors or nothing. I lve never had to deal with this before. I was a faithful AutoZone customer,…

Gold battery don't have a vent fitting ,a $200 battery should have a 2cent fitting,so now the battery fumes will come into my car,àutozone needs to wake up or get hit with a law suit

2 l manual tranny was sold sensor for an automatic , the timing was different and when I started the motor it had a bad miss and then made a loud klunk and died went back to auto zone that is when I was told I was sold the rong part couple days later I was able to talk to district mgr he basically told me to go to hell it was the store in old town Idaho I have the receipts of purchase my trk will not run after this issue

I visited AutoZone twice in the last couple of weeks. I had been a somewhat regular customer at AutoZone... I went looking for oil drain plug my nephew need to replace on my car ( 2006 Mazda 3) . the clerk who waited on me told me that there were none available and that AutoZone can not get it anyway... okay guess that happens.

how ever when I got home I relayed that to my nephew where he promptly went on line and found it at the very same AutoZone I had just left... I wish I had of written down the employee's name, but no.

We did however purchase one... from Advance Auto just down the street. More to the point however; I went there yesterday looking for some cleaning supplies and I thought the employee ( Richard ,store # 2015 according to the door sign) might not only be interested in…

Dear Sir: Approximately two yrs ago I went to the Auto Zone Store in Tucson, AZ. --Store (#0890). The manager is a Howard Walton. I went there to replace an older battery on my 2003 Monte Carlo, Chevrolet. " I then had the battery tested at another repair shop.

" I then returned to the Auto Zone store of purchase. we have had five (5) people return their batteries like yours. We know this new line of batteries is defective. " So, I agreed. My complaint today,…

Hello. I was at autozone on airport rd in Santa Fe New Mexico when I had the worst experience. It was 2:00 pm when I had parked and waited for my husband to go inside to buy a few items.

While parked I had thrown a small piece of trash out my window and an employee claiming she’s a manager came up to my window and demanded I pick up my things which then I replied I will and said sorry because I felt embarrassed. When I start to get ready to open the door she started throwing insults and threatened to hit me.

She was on the phone with someone and she stated “ I will fucking drag this skinny bitch easy”. So then I locked my door and said I’m not going to get off when I hear threats like that. She then demanded I get out my car and threatened me again.

I had my five year old child in the…

I purchased a battery which is labeled wrong ,possitive being negative . It fried my car and I demand compansation. I will submitt battery and settle ,or will take mattery to court for a law suit action . I wi see h amedate response. Thank you !

I am appalled to hear a manager call one of her employee's a jack ass right in front of customers and employee's. I was at store 2187. I don't feel that this is professional and feel if she does this in front of customers how does she treat her employees with no customer around.

I walked out and will not go back to this store due the lack of professionalism and abuse.

Why your security cameras don’t work in your stores!!! Areas like parking lots are frequently places of higher crime incidents. A high-quality outdoor security camera will help protect your customers as well as your employees against criminals and theft, and provide valuable documentation and proof in case of a criminal incident!!!

evidently AutoZone doesn’t care that much about their employees or customers safety. Otherwise your cameras would be working and as big as AutoZone is there should be no excuse why the cameras don’t work. I find it to be total negligence that the cameras are not in working order!!

I live in puyallup wa. And I have been to a few of the stores around there, and I noticed that their cameras are not working.. that is a major safety issue for your customers and…

They sent me the wrong battery and don’t care to help

, Baton Rouge, Louisiana to exchange two lifetime warranty items, Duralast Canister Purge Valve, and Duralast Canister Vent Value. The young lady at the register requested my phone number (225) 610-9303 and my name; Gilbert Bonnet to verify the information on Autozone Computer Program.

After fifteen minutes of waiting she identified that she couldn't locate the items. I explained to her that I purchase these items in the year of 2016/2017. After researching the parts for other twenty minutes she located the Durlast Canster Vent Value, but Autozone Computer Program identified that I returned the item, it also identified I purchased other Duralast Canster Vent Canster for the same vehicle.

After explaining for over an hour I requested to talk to one of the manager that sold me the parts. ,…

I went in to get a tail light for my car My problem is the manager allowed a woman to enter the store with a Pit Bull I asked her why would she allow the dog in the store she said why not he’s with it’s owner It was a holiday so there were big kids and little kids in the store The dog was strong and she was constantly pulling the dog back to her The store manager and Auto Zone can allow a Pit Bull in the store but

if there’s a incident In the store you’re going to be sued and it needs to stop I’ve seen little dogs but never a Pit and it needs to stop It scared me Thank You Yvonne Collins

I went to 4355 S Main St, Los Angeles, CA 90037 , autozone sins i purxhase a lightbulb for a nissan 370z about a week ago,didnt use it or open it i could not find the receipt, but i did use my phone number for my rewards and i know that my receipt will show up, but the manager was so RUDE, i even called and he did not want to give his name.

He was so shure i didnt purchase from there ,but the employee who sold me the light bulb was there and was willing to help BUT THE MANAGER WAS REFUSING. They have cameras they could simply look if they think i didnt.

I just want my refund.

I HAVE A 1991 FORD E350 TIOGA RV MY POWER STEERING WAS JUST A TAD LOW I WENT TO AUTO ZONE 1843 PARK AVE CHICO CA. TO GET POWER STEERING FLUID JUST TO TOP OFF FLUID THEY WERE OUT OF THE PARTICULAR ONE THAT IT REQUIRED SO COUNTER PERSON SAID TO GET TRANSMISSION FLUID HE SUPPOSIVELY LOOKED IT UP AND

WENT AND GOT THE FLUID I ASKED THIS DOESNT SEEM RIGHT IF THIS SCREWS UP MY CAR IM GOING TO HOLD AUTOZONE RESPONSIBLE. APPROXIMATELY 3 DAYS LATER IT STARTED LEAKING MORE AFTER TAKING HIS ADVICE NOW IT HAS RUINED ALL THE GASKETS IN THE PUMP .

MANAGER A FEW TIMES AND HE NEVER RESPONDED NOW THE MANGER THAT WAS THERE AND FAMILUAR WITH MY ISSUE IS NO LONGER THERE BUT I AM STILL STUCK WITH A RV THAT TAKES HALF GALLON OF POWER STEERING FLUID TO GET A ONE WAY RIDE AND MORE TO GET BACK BEFORE PUMP STARTS…

3333 fruteidge road Sacramento Autozone store. I made an online order and came to the store to pick ip my part. The AfroAmerican seller who called me, behaved herself unprofessionally, she was rude with me, bulling and rejected to help.

Therefore, i asked a young seller for help and he easily did. That woman had made and will make more problems for your business in the future. I got terrible experience.

Shelby an employee spring mountain Decatur replied after I gave her parts number and description of part, why I would calling more than one AutoZone for that particular part, they had not been on hold or taken out of the system actually none of the hubs had the part available it was going to have to come out of Phoenix Tennessee anyhow, she was very rude impatient unprofessional she needs to be dealt with I'm a driver with this company employees like that hurt our business.

I never gave this one star! I was totally discriminated against at AutoZone California City, Ca. On December 19th. 2022 I went into the store, waited in line. When it was my turn I approached the counter and explained everything to the associate.

I was there to 1. Purchase or borrow the tool that I needed. I asked him if he could either look at the screw and tell me what tool I would need to take it off, or if maybe they had one I could borrow.

He said I don't know what kinda tool you need. I said I know that's why I need your help. I said can you just go outside and look at and just point out the tool and I'll do it myself. He said no.

We're not allowed to go out there and do any of that. I said well all I need is for you to look at the screw and just point me out in the right…

I purchased a crankshaft pulley holder thru the rent a tool program thru the store at (119 N Power Rd, Mesa, AZ 85205) I took it home and attempted to use it, it kept slipping on my crankshaft pulley and damaged the teeth on the crankshaft pulley, so I called autozone and told them what happened and asked if they had a different style tool, they told me they didn't, they didn't even have another one of the tools I used, so

they looked it up and told me to go to the autozone on (5763 E McKellips Rd, Mesa, AZ 85215) because they had a crankshaft pulley holder and it was close to me, they also said to give them the defective tool I used to red tag it. So that's what I did, I took the defective one back, and bought the same style just a newer tool.

Took it home and used it, it did he same…

Ive contacted customer support twice now and they just send me the general warranty policy both times not addressing my issue wasting my time and not helping me im sure its just to piss me of and hope I will just give up .I buy allot of parts from them and have never had an issue til now .If this is what to expect from them I will shop elsewhere

I'm really disappointed with the negative experience I recently had with a employee at my local AutoZone store located at 6860 Federal Blvd Store #806, which is the one closest to our house. Over the past 2yrs, my fiance & I have spent thousands of dollars here & other locations fixing our vehicles, so this incident I'm writing you about is especially disheartening & I don't know if we feel comfortable spending another dollar at AutoZone ever again.

The employee mentioned above was with whom my fiance dropped our marine cell battery to be charged. We didn't come back for it the same day, in fact we actually had a serious medical emergency occur later that same day so we came to get our battery back a few days later.

When we got there, we were told by the same employee we dropped it off…

The AutoZone in West Virginia Charlestown the employees there are very rude and what you're all commercial says on TV is false advertisement I've never been to an auto parts store where nobody is so hateful as they are.

My mother who is in her 70'snwas treated disrespectfully, she went to buy a quart of 10w30 high mileage oil, the store employee told it's on the back shelf. They didn't offer to help get off the tope shelf, they were not busy. Just lazy.

She asked if they would check for her and add some oil if it needed it, they declined and said that not what they do. Any body that would treat a senor citizen with such laziness and disrespectfulness shouldn't be in the retail business our family will not be doing business with this location again

Every order that I've made online has been a problem! Between misrepresenting on delivery date. To shipping the wrong part to requiring the customer to buy a box to resend the same item. Then to top it off the customer service is very dismissive, when you tell them what has happened and how it affected you.

In today's instance. I ordered a part that said time of delivery was Dec 2. So today I go on to track my order. It says December 2nd in the morning. I check a little after 2pm. It says end of the day Dec 3. Now shops aren't open on Sunday and I need to get my car on the road asap. They offered me a $10 gift card for the inconvenience. That does nothing for my bills and the time inconvenience of waiting for the part and two more days after to get the car done.

How about having parts in…

I purchased a battery from auto zone in stone mountain ga at the south stone mountain lithonia store -i ask the salesperson for a battery for my 2014 volkswagen passat turbo diesel the battery i was sold was not the correct battery for this car when it is a little cold temp out side the battery is not strong enough to power the car my phone number is 770-374-1374 thanks very much i hope someone will get back with me i have been a customer for quite a while thanks