AutoZone

I bought a starter for my car from AutoZone and it was a modified one with life time warranty then I used a mobile mechanic to replace it because the car was not working and after installing it the car worked for an hour then it stopped so he changed the starter with a new one from AutoZone and I paid for him double the labor hours because he changed it twice and

after that the car worked for 5 days then it broke again and I towed it to a mechanic shop and he told me that the starter was broken so he got a new Honda starter fitted and again I paid the labor hours and price for the new starter.

And when I went to AutoZone to ask them to pay for the hours I paid for the mechanic's shop they refused and there excuse that I don't have the bill from the first mobile mechanic and I can't reach…

After spending early $400 in the store today I chose to purchase an oil change which was clearly marked at one price. #619 591 11/20/2022 time was 1539 e bottom of the receipt in which I was given has in plain English, the exact same cell that I was trying to receive also I had two transactions so the other transaction number#619578 also November 20, 2022 at 1529

Veterans Day 2022

8 hours ago NEW Unfortunately tonight November 10 2022 at approximately 7 pm my husband when in to the Fitchburg location Auto zone, he went in looking for a part and when asked if he needed help, my husband asked for the Spanish speaking employee, and the Spanish associate refused to help him out and told him that he needs to learn English, all the while being threatened by the associate if he sees my husband on the streets he will "get it". He was extremely rude, racist and violent.. Called and asked to speak to the manager on floor, placed our complaint and we will be going to talk to the supervisor, there were witnesses to back up this complaint.

I was in your Belpre Ohio location and was needing all gaskets for a 454 engine. The fellow that was available to help me as I walked in was no help. I simply asked to pull up the diagram of the motor and I would like to order them all. Head gasket valve pan, oil pan etc. He seemed that my question about asking to look them up for me was a huge burden. He was a bigger guy with a name tag starting with a T. On the bottom of the tag I believe it said something about some sort of sales manager. I have never been treated in such a manner in my 51 years of living. This needs looked into and addressed accordingly. Was very very rude!!

Thanks, Todd

ordered a part 3 days ago guaranteed next day del. and still havent recieved part I called to see if I could pick up at store they said no ask to speak to manager and they said there nothing he could do I tried to cancel they said I cant never am I buying anything from autozone

Have called a few times in past and recent trying to fix my rewards. Your side only shows less than a quarter I've bought in store that I used on my rewards. Yet my app still shows zero bought from you from and year and still zero reward balance...

I'd give a zero or negative star if I could...

Was suppose to have job interview at auto zone in Webster ny at 1pm the manger says she just came in an going on lunch she will see me at 1:30pm.

On October 15, 2022; I was sexually assaulted by one of your employees working at 1137 South Military Hwy, Chesapeake, Va, 23320. ” I’m reaching out as high as possible because I refuse to let him get away with this.

I did file a police report and I am indeed in contact with my lawyers. This situation made me so uncomfortable, scared, and hurt because I’ve been assaulted before. So for this to happen again in a place of business it’s unacceptable, if he did it to me, he has and will continue to do it to there people. I am TRAUMATIZED.

customers are getting harraset by cash desk staff.

after work I passed by autozone to get windshield washing fluid. guy at the cashdesk asked “do you want a purple one, we have for females” and started laughing. I looked at him, and told, that this joke is not funny. he repeated it again and again, and I told that “sexist jokes are against harassment policy” he repeated for the 4th time “if you just want a purple one, its for females”

dear autozone, if you believe, that this kind of customer support is normal, you are completely wrong. you have to do something with your employers . customer should feel appreciated, not harassed in front of 10 other people.

I was charged twice for the same part and something went wrong so they didn't give me my part or a receipt! I'm out $75 and no part! No one will help me and bc I kept asking for a receipt, the manager himself, said get the hell out of here!!!!!

Bc I wouldn't leave without my part or a receipt!!! Now should I take him to court or Auto Zone for allowing him to act that way???

On Fri-Sept 30, 2022, at about 3:00 pm I visited your AutoZone store (# 4447) located at 2625 S Kedzie Ave, Chicago, IL 60623. The cigarette lighter fuse on my Toyota Avalon blew out. I could not locate the fuse number on my car owner's manual.

Hoping to get some help I stopped at the above location. To my surprise I encountered a very unaccommodating male behind the counter. The store was empty; this guy was just unsupportive and completely helpless. Determined to repair the blown out fuse I went back to my car.

Finally with the help of YouTube I was able to find and pull out the blown out fuse. I went back to the AutoZone store and asked the same male employee for directions to locate the fuse on the store shelf.

In hopes of expediting things I showed the man the blown out fuse. The…

On Thursday October 29 2022 I took my 2008 hyndai tiburon to autozone on euclide ave and frances in ontario ca . To get a battery . They put in a battery that cost me $200. When I went to go go leave my car would not start.

and cleaned the negative cable . Still my car wouldn't start. They then told me to call triple a to get towed . witch I had to buy jumped cables. they checked the new battery and it was dead .

All they said was call triple a and get towed. they didn't want to help me and I was stuck at auto zone. After waiting for 2 days to get a tow to colton to my mechanic . It cost me $140 for that tow because auto zone employee didn't put the cables on right.

auto zone need to reimburse me for the uneeded tow and the $80 for the mechanic work that was uneeded if auto zone would…

I went into your store to 2733 transaction number 2185 on 10/02/2022 to make a purchase on 10/6/2022 I went back into your store to do an exchange on a defective part however I was told they could not find my receipt in the system I had to go home and get it my family has been coming to your store since it opened and this is not the first time I've had an issue with this location but I always try to give a second chance especially when I've been going to someone as long as I've been going to you however I was told that I couldn't exchange this part because it didn't have a warranty on it I don't buy things without warranties financially things are tough and

the last thing I need is to have to buy something twice I was never told it didn't have a warranty on it or I wouldn't have made this…

Update—-10/4 at 7:11pm and 910 pm called about 2013 Mazda 3 coil boots. Name was paul I believe. Rude pushing off phone and because he couldnt find the part, which other autozone had no problem and told me y’all had one in stock, assumed I was finish and started to hang up.

I stated I’m not finished and he put me on hold. Came back into the phone and stated he was going to see if they had it in stock. Came back in said y’all did and said I could pick it up.

When my husband went in and pick it up he told my husband that I was rude and to make sure I have a great night. Feeling rushed and knowing that the parts was available is not any kind of customer service this man should be handling or if he can handle it.

Plan on returning to this because of convenience, but some attitude…

I was in the AutoZone the other day trying to pick up touch up paint for my car and not only was the AutoZoneer unwilling to help me pick out the right touch up paint for my car. He didn’t know where to find the paint code, and suggested I go to a different part store all together now me being a previous AutoZone employee I found that out of characteristic of an AutoZone employee, and very unprofessional .

Went to AutoZone at 2010 S Sheridan Tulsa Ok. 0 the injector brand was gp Sorensen injector that i bought i get home open the package and it was a pure power injectors i take it back to the store to tell them someone switch them out they say we don't even carry pure power injectors i said yes u do look them up on your computer they did and

say there the same company witch they are not they go and get all 8 injectors that they have the gp Sorensen. 00 if u don't return it witch i did. Will never go there again customer service sucks bad at that store you need to look at the people u hire

Made an online order. Received an email that the order was ready. Went to store no order ready. Waited in line for 15 min while employee argued with a customer. There were other employees there but they did not come out to help.

When it was my turn I was told the order didn't even exist. This is with page that had scan code and order number. Said he wasn't able to help. Left the store and went home and cancelled the order.

I will not order or shop at AutoZone again. I will use Amazon or RockAuto. They have the parts and they are delivered right to your door. I assume that AutoZone is having issues. No one seemed to care, so I will go where the service is good.

My Name is Mohammed Alam, Rewards Account 910100XXXXXX5113, I ordered 2 Headlight (Right & Left) for my Toyota Camry 2007 at the date of 09/21/2022, time: 11:56 AM from 6835 Black Horse Pike, Egg Harbor Twp, NJ 08234; Store #3280, Reference No. 3280-875257-220921-2, Trans.

# 875257; order was taken by lady sales representative, at the date 09/22/2022 called me from AutoZone that the parts arrived, today Friday, 09/23/2022 I went to the store to pick up my order, Unfortunately, lady order only one Headlight instated of two lights, a mistake was made by herself because she don’t attend to a customer she was busy with her cell phone to chat with someone’s else. I ordered an emergency because one month before I bought Light from eBay and it was faulty, Monday is the last day to return those…

on 9/13/22. The clerk at the dash wood location didn’t put my warranty information into the computer because she was new, I didn’t realize it until today. My battery is 16 months old. I called the dashwood location in Houston while I was at the Louetta location.

The clerk named James was very rude, unprofessional and very bad behavior, hung the phone up in my face when I was in front of the store manager on Louetta rd. I would like to have my battery replaced under the warranty. Very bad customer service.

The clerks at dashwood location needs to be FIIRED!!!

I had to buy a serpentine belt at AutoZone went up and got the belt first of all they gave me the wrong size and then when I took it back to exchange it instead of just swapping it out the lady at Mount Zion AutoZone did a full return instead of just swapping out the belt like she should’ve she did not know what she was doing I don’t know if it was the purple dye she had in her hair that might’ve fried her brain but

I ended up not being able to get the new belt that I didn’t need ended up having to walk out without nothing AutoZone needs to quit hiring people off the street that don’t know what the hell they’re doing this is a sad situation I’ve been shopping at AutoZone for years and I am tired of the employees getting my parts wrong it causes me time gas and everything else when they…

Needed a speed sensor for a Ford 150 they gave me the wrong part not a problem everyone makes mistakes I drove 50 miles to get it because Vineland was the only one to have this part I called and was treated horribly I tried explaining how far I had to drive was told to come to store and return it because they had to order one o asked if it could be ordered and

I picked it up and return the wrong part then they said no but I could pay again for the part over the phone so pay twice I asked for a manager and he said come in or pay again and hung up !!!!!!

I went to the AutoZone on 7490 S Rainbow Blvd in Las Vegas, NV for an engine diagnostic test. The manager Gilbert was extremely rude to me from the minute he performed to the test and when he gave the diagnosis.

It was a problem I was not familiar with and I asked what it meant for my car and how fixing it is supposed to go. He gave very short answers in a rude tone and basically was no help to me in understanding anything about the problem.

I just gave up and left because I felt very uncomfortable and received no help in understanding what was wrong with my car. It was extremely understandable unprofessional and I will no longer bring my business to that location.

Yucaipa store sold me used wiper blades then the employee got upset because I returned everything I bought for the inconvenience. Check the cameras and you will see he looked like he wanted to fight me. Unacceptable. Won’t be spending my money here anymore. Who hires these people.

They should check their return products before putting them back out in inventory. This could have been prevented

I had exchanged a belt tensioner for a 14 ford explorer xlt. Exchanged in durango colorado store a week before going to Phoenix az. Got to Phoenix for doctor appointment. Tensioner started to rattle though maybe belt. But replaced that also. 105 degree temp there. tensioner came all apart.

would like to be compensated for having replaced

I ordered a starter switch on August 5 by all indications. The part was said to arrive on August 6. We are now in August 8 and there still is no part in no tracking number for the part this is completely unacceptable I’ve missed been forced to miss work.

This incident has cost me my job.

I came in to purchase some windshield wiper blades and that little short redheaded fat little bitch that works there she is fucking rude as hell she was cussing up a storm on her phone manager told her to get off her phone she looked at him and laughed and told him you ain’t my boss I can do whatever I wanna do she’s in there using profound language the N-word and would not help me was like I’m sorry I don’t know how to change blades so

if the boys are unavailable then I can’t help you so she is extremely rude she does not need to be working in customer service not to mention how she talks she talks so ratchet and ghetto

I have called AutoZone repeatedly for the last two days. , Bronx, NY phone number 718-515-8669. I had placed an order for an item that I was told would be delivered between 24 to 48 hours and to call to see if it has arrived by store employee.

When I called the store no one picks up the phone for several times. When someone does pick up a phone they tell me to hold on. I have waited up to an hour and 1/2 two days in a row and no one has picked up the phone to answer my questions if my item has arrived.

This is a repeated problem when trying to call this store. I am making this complaint because it is frustrating for me as a customer to not get any type of customer service from this store. I don't want to make a trip to the store and my item has not arrived yet I still do not know if my…

So i have applied to autozone almost 20 times and this district manager keeps denying me bc he has a personal hate to me even know everyone at this AutoZone wants me there I’ve worked 2 auto parts stores and I have really good experience in that field and I want to help this store but he told the store manager that and I quote I can go fuck my self and

to tell me that all the positions are filled when I was just offered to work there bc they have like 3 workers his name is Jared and he is the district manager to millersburg ohios autozone

Nothing worst than going to a store to purchase some parts that you need and someone calls and the complete ignore you to work with tbd person that call even if is a commercisl account they should take care of the person that is in front of them first. This is the reason why im a mechanic and i stop buying from you stores and i buy on line. The buddy to buddy when you there to is no right

They sold me the wrong 02 sensor for my truck and it caused a lot of internal engine damage. Now I just keep getting the run around. They want the part back saying its the manufactures fault. I won't give the part up because then I will not have evidence of their neglect.

Auto zone is trying to pass the it off on someone else. its not the part I have the problem with. Im sure the 02 sensor is fine just not the right one for my truck. 00 in parts alone.

Their workers are not trained they just throw them on the floor. Hence this is why happens. getting ready to file a law suit in court then I will ask for a lot more then just parts.

Went in to replace a battery, lady insisted the battery was the wrong one and gave us a bigger battery which caused a fire in our vehicle and now our excitor harness is melted to no end and altenator is fried. Went back in and all they would do to fix the issue was give us the correct battery.

My husband no longer has a vehicle and we are having a difficult time funding a replacement harness! The employees at this location have shown time and again they don't know enough to be working there or even try to find out correct answers, but this is a new low!

My husband has been missing out on a lot of work because he no longer has a vehicle, something more needs to be done to remedy this issue. I've been trying to call every corporate number I can find with no luck speaking to a human.

Auto Zone sold me an incorrect O2 sensor which caused extreme internal engine damage costing me over $2500 in parts alone.

I went into the Autozone in Reading Pa On Oley street and had a very rude and bad mouth employee they have no signs at the register that says Service line only or paying for items only all they have is a ripped off piece of cardboard that says pay in English and pay in Spanish how is a customer suppose to know that the paying sign meant when buying items cause you can be paying for service also so I have already been standing in line for 20 minutes now the line is long now at this point so

he says to me paying line is here and service line is here and he said it rudely so I said how are we suppose to know there’s no service line only sign up and nobody else at the registers to ring anybody out so he says We’ll we are hiring if you wanna apply like WHATTTT was that really called for now I…

I had talked to corporate office about being given the wrong 02 sensor from you store on Balboa ave San Diego which had caused extensive engine damages costing me over $2500. in damages. I was told to go to Auto zone and file a complaint.

When I did the manager would not file a complaint unless gave him the 02 sensor. I told him he could look at it and take pictures but could not have it. I was told if I didn't leave the sensor he would not file the co mplaint.

This matter has gone on long enough I am giving you every last chance to clear this matter up, but it seems like everyone wants to blame the manufacturer when it was not their fault it was auto zones fault... I would like to know what you intend to do because I believe Auto Zone is responsible for the damages.

Right now I am only…

00 on my debit card yesterday, I did not buy anything. I went to the Autozone down the road to see what I was charged for and was told they have no information about this. I should try calling the GM. Which i did.

00 out of my account. 00 core charge. 00 I need this rectified. There is no reason for this charge.

I purchased a serpentine belt on June 8th. The belt had a defect and broke on June 22, 2022 causing an ac compressor bolt to break off inside my engine block

Walked into the store, 1 register was open along with the corporate register. The corporate assistant was finished, so I went to her. While she was eating a bag a chips, she said stated she couldn't help me because I didn't have a corporate account. Really!

I could understand if it was other corporate customers in line but it wasn't. Instead of helping the other customers, she took her bag chips and headed to the banck. That is a horrible look. Autozone, this location has been falling off for months, the customer service sucks. Do better Autozone.

I was getting a simple sensor for my vehicle the manager on duty “helped me” in reality he spoke to me maybe 3 words and was more concerned with the phone call he was getting and answering and talking with them. His name was Jesus Ortiz at the Tulsa Oklahoma location at 21st and Sheridan. Very poor customer service and quite outrageous to be treated that way by management.

So bad experience, I was going to return an item brainnew, just because it was not what I was expecting to get, but the lady who atend me, was so rude, and she deni to acept my return,her name is brandys, on 5700 Bel air road Baltimor, I always purchase there, do something please !

May 24, 2022: I am writing on behalf of RRD Enterprises. In excess of 8 months, the president of our company has been in contact with Phil and Taylor at the Westminster Maryland Autozone Location in numerous attempts to resolve a billing issue.

Our office has all records; invoices, receipts, return slips, delivery slips, etc. that reflect an error in Autozone's accounting. There still remains an $1,800 or so balance in our corporate account with Autozone, regardless of our several in-person meetings, reviews of the records from both the store and our records.

Phil has been incredibly helpful, promising to fix the issue he admitted was present (we should have a $0 balance in reflection of our many bills paid on time and in full).

However, there is a technical error that is wrong in…

My sister and I walked into AutoZone I guess we've been there close to a half hour picking up the things we needed for her new car we were looking for something specific and the manager came by and made a comment that they had a lot of theft at AutoZone but that God sees all I said amen God does he all then when we got ready to go up to the register I asked the boy if he would call another store because they didn't have a radiator cap specifically for her car so

he told me no he couldn't call another store that I would have to do it myself I said excuse me you can't call one of your other stores and see if they at least have it so that I can go there and pick it up he said no do it yourself I'm not going to call for you I got very angry he's being very rude to us I couldn't figure out why…

I went in the store with my cousin on May 19, 2022 to purchase a part and the conversion was not professional at all especially from management team! In the back area they talked about a lady who worked there so bad til I will never go back to this store again.

I think here name was Carol not sure. That she will be fired, how she smell, they called her names that is very unprofessional. One day I will come and point out these workers, because that's called assassination, and discrimination of the person character.

One man even stated he will run her fat ass out of there. this store workers have no professional ethics, This need to be dealt with immediately, before something happens.

I received an incorrect part and went to take it back and the csr was very rude and treated me like it was a bother that I was there. Csr #24 at store #0817 she didn't want to do my refund so I could order the correct part she wanted me to pay for the new part first it was too much work for her to do it separate.

Then it was under the wrong # and she got really pissy because I wanted it changed. Then when I asked when my part would be in and she looked at me like I was stupid and said Wednesday. thsnk you for your time

she is rude no respect.

I was at AutoZone Auto Parts located at 541 E 149th St, Bronx NY on May 11th at 6:30pm I waited about 5mins to 7 mins for the clerk to help me get a back brake light for my Nissan Rogue. He got the merchandise and took it to the cashier, I believe the manager Raj called her Melissa.

She rong up the bulbs and when it was time to pay she apparently got a call on her mobile phone as I was asking the manager did he know how to pit the bulbs in the vehicle he said no. 14 then she walked away with her phone to her ear.

I had my debit card int he machine to pay and she was gone. The manager Raj called for he to come to her register. Then he said she went to the bathroom. I and other customers were baffled that she just walked away from her register while attend to me her customers while on her…

I had a complaint about loosing my points that you get with each purchase and due to my change of phone number snd the guy on AutoZone phone said O well don’t like it go somewhere else. I called again today was tellikng him how how unfair it is that I spend my money and Atuozone gave me point s .

He said some thing smart and I tolx him I don’t have to buy my parts there they are three other parts stores in twos, pluse I can order them on line line. He got nasty and before I could tell him What was on my mine he hung up on my!

I will never go back to AutoZone they are young smartassesxand about 6 months ago I guy working there was carry in a holster with a pistol in it. I am a Retired Police Lieutenant and was carrying a concealed weapon and several people left in fear for their like!

I…

I wanted to bring to your attention a incident that happen at your store on Saturday April 23rd, 2022 in Phila at the Auto Zone located at 2620 Cottman Ave, Philadelphia, PA 19149.

I purchased a battery 3 weeks before April 23rd for my 2016 Nissan Rogue and was still having a issue starting my car. My car was stalling. So I went back to the Auto Zone and asked them to test my battery.

The young man named Raymond came out with the battery tester and proceeded to test my alternator first because the car was still running. He told me I had a bad alternator because the hand held machine resulted in displaying "1V". So I asked him what should it be and he told me "12V".

He then asked me If I wanted him to test the battery now and I asked "Why". If I have a bad alternator then I have a bad…

I had an order that I purchased online and AutoZone could not find my receipt under my phone number or my wife's phone number I had to call corporate it took me 6 hours to get through and get a receipt that verified my warranty the email that to me I went to the store showed it to the manager and she started to tell me that I was going to have to go and

do something else after having spent six to seven hours getting the receipt verified I was running out of patience after corporate or whoever told me that I would just be able to walk right in and get it done I told them when I called that I had dyslexia and I wasn't go online and do all them things immediately when I walked into the store after they told me I would have no problems immediately the manager told me I would have to go back…

auto zone 2522 maple avenue in Dallas tx , the very rude people working there, they are not friendly 05/04 2022 I was there around 5:30pm to buy a battery, all staff there was not happy even to check my battery, This is my last day in auto zone.

I purchased a 5 year battery warranty in November 2018 and I called to replaced my old battery. The rep from the store location that I spoke with on the phone confirm my warranty and stated I can come anytime to replace the battery at no charge.

However, when I arrive another employee stated the warranty has expired. I asked him to check again and he said he is still valid but will need a manager pin in order to process. He called the manager and he stated the he can only credit $70 after applying the amount. I was charge $170.

It does not make sense. I ask him to show me in writing that the 5 year did not cover all 5 year except for the 2 year prorated. He said they did not have it in writing. I went to the Delray Beach, Florida off S congress Ave.

The manager was rude and short with…