AutoZone

I contacted the Lake City, Florida AutoZone to see if they had part number LS926 Dorman/Ignithion Switch I was told that they had one in stock and I told them I would come in to get it and they advised that it would be on hold for me for 12 hours. This was around 11:00 a.m. I asked my Daughter if I could take my 2 year old Grandson with me and she agreed thinking that I would go there and pick the part up and return. It is around 45 miles round trip. I arrived at the store at around 11:45 a.m. and upon inspecting the part I found that it was not properly manufactured and would not work.

The manager then told me if the delivery truck had not already came by the store in Macclenny, Florida he could have another one delivered today around 1:00 p.m. and while I was standing there he called…

I went with my granddaughter to order parts for her truck. They told me what it would cost for the two parts and when they would arrive. 00 higher than they told us the day before. If this is common practice I will take my business somewhere else.

I went to the NAPA in Potsdam, NY today to ask about a tow hook for my BRZ. I was extremely disappointed with the customer service i received. " dissatisfied at the way he answered i asked him if he could check the computer and he said no.

Maybe this store does not carry this part that is not the issue. The lack of customer service and the rudeness is. I am, well at least I was up until today a frequent customer of this store but after the rudeness i encountered I will now look to AutoZone who had the part I needed in stock and

treated me with the respect that any customer deserves) for all my auto fixing needs, as well as refer friends else where after I inform them how I was mistreated. A little politeness goes a long way and is key to keep customers loyal.

Ordered motor mount for car they said 3 days at most and its now 6 days and still no part. They make no attempt to locate it. Not the first time this has happened and I'm hearing more and more people fed up with your stores.

I'm cutting u] my autozone card and never buying from autozone again.

I went to Autozone in Boulder City NV because I had a check engine light on. The employee at your store hooked up my truck to the reader and said it was one part so I bought the part and had it installed and then two days later the check engine light came on again. I took it back to your store and they hooked it up again and told me it was another switch by the smog pump. I bought that part too and had it installed and a couple days later my check engine light came on again. So then I took it up again a few days ago they told me this time it was the smog pump, so I bought a new smog pump and had installed and once again the light comes back on.

I go back to your store again they tell me its the smog pump again and I told him you just sold me the smog pump and I had it installed so I asked…

I'm still waiting for a response from email I sent January 28 2016. Concerning my battery. The salesman in taylor,mi. Telegraph-wick, would not check my battery for its performance, which was suppose to be. Free check. Landed up costing $$.

Oh by the way I had warranty for free replacement.

Entered your store in Stanwood, WA 98292 this morning. I was the only customer in the store at the time. 2 counter clerks were available. I told one gent I needed a 2 amp 3AG fuse. I got a look of disdain and he pointed to row 1 and said fuses were "over there".

I was standing in front of the fuse racks for 3 minutes when a female customer walked in and asked for a fuse of some size. I had been standing in place about 3-4 minutes. The same clerk walked over to where I was standing, picked out a fuse, looked at me as if I were invisible, and returned to his counter.

That's when I got pissed off and walked out saying "f*^#* this store. Autozone customer service? Not on your life. I'll stick to O'Reilly's Auto Parts

It was about 7:40 pm I entered the store to purchase part for my car. I was the only one waiting at the to get served and there was a gentleman that works approached me asked me what I was in line what do I want I said sir you have to get my car info in order to know my part number.

He said to me come here with your attitude and I sir you are the one with attitude and started argue with me. He is not qualified to be a shift or store manager he has no customer services skills.

I was trying to get his name his name tag wasn't clear. The store number is 1264 located at 3570 n andrews ave, oakland park, florida and their phone is 953-630-9006. If you don't anything to that employee will lose customers because he has no skills

On 12/30/2015 @approx 7:27 pm I spoke with an Autozone employee in regards to a radiator for a 2006 M45 infiniti. The employee stated she would have to order the radiator and stated I would be contacted on 1/1/2016 around noon in which I was. On 1/2/2016 I was given an incorrect location of the business by employee Ken who stated the business was located at Hwy 314 and 138 in which it is not. The business is not physically located at the intersection.

After finally locating the business I purchased the radiator that was determined to be a radiator for a Q45 after the uninstalling the original radiator that cost me $100. Due to this clear error made by the employee I am financially strained. I contacted autozone customer support and spoke with Ken who was not empathic to my situation. His…

I send my son to buy Kyb Shocks for my wife's car Nissan Quest 1999 from the auto zone with zip code 91730 at Rancho Cucamonga, CA I didn't use it but I lost my receipts so I went to my store cause they have it under my name and phone number but they said we don't have it in the system I asked the employee to give me store credit he refused and

said go sell it any where. Thanks for the people we trust.

Good morning, here is my problem with the Autozone service department. I bought a light for my Volvo thinking that the light had burnt out and the bulb was $112 paid in cash and I still have the receipt, after putting the bulb in and

it still did not work we new that there was another problem not the bulb it is electrical, so I tried to take it back and they would not take the light back, the bulb is still good now I am a single mom with a $112 bulb and that money could be applied to my car in getting it fix.

I don't have $112 to give, could I please have my money back so I can apply the monies to the electrical problem. The store that would not take give my money back an yes I have the receipt. on Harrison Ave in Cheviot Oh.

Please it would be great to have someone at corporate respond…

On Sept. 30th I went to Auto Zone 5901 W. North Ave. in Chicago to purchase a headlight, I went and got my headlight and waited in the next customer line. There were (2) customers being waited on and (2) sales persons walking around.

after waiting at least (5) minutes a group of (3) people came in and called one of the sales people by name and he immediately came over to help them. The other sales person continued to just walk around, so at this point I became frustrated and gave them a few more minutes to see if I would be served, I was not.

I put the headlight back and walked out of the store. I had to be there for at least (10) minutes, and if the one sales person that was walking around had waited on me I might not have made this an issue.

I was followed around the store by an employee after I made it clear that I didn't need any assistance with what I was looking for. He kept demanding to know what type of job/repair that I was trying to do. At that point I felt as if he was just trying to rush me alone for some reason. As I finally finished browsing I proceeded to the check out counter. I then noticed the same employee stairing at me from behind his register with an intense look on his face and it seem as if he was trying to look at my pockets. I stood in line with a friend who was also with me and noticed that the same employee was now standing behind me all of a sudden.

At this point I felt uncomfortable and upset because it seemed as if he thought that I was stealing. I finally made the purchase and before leaving I…

I purchased a transmission filter and gasket set from Autozone in Suffolk, Virginia I did not use the product right away, when I started to used product a few months later I discovered I was given the wrong part so I took the part back with the receipt to exchange it the manager would not exchange the product even through it was never used.

I think this is a very wrong way to treat a long time customer and for this reason I will never shop at your stores again and I will tell every body that I perform work for not to use your stores for auto parts.

m. I, Pamela Mitchell, called the autozone in Slaton, TX to see if my battery for my Lincoln towncar was still under warranty. The guy said it was still under warranty' So my son eric took it up there and they told him that the free warranty was out .

This was something that I should have been told when I first called. So at 315pm I call back and spoke with with Samantha,whom told me that the free warranty was out. Why should I have a warranty if autozone does not uphold their warranties.

So had to purchase another battery from someone else. I will no longer use you guys for auto parts. This is the third time with a part that I got the run around with.

07 only to find that one had been replaced. I purchased the parts on 6-5-2015 and have tried to return one of the ball joints four times with no success. They said the reason for non return is Telecheck. I called telecheck in the store and they said everything was clear and there was not a problem.

Auto zone was a great place to buy parts at one time but now they seem to have a poor rating. All I want to do is return the item and get a refund back into my checking account.

I called the Autozone store in Harrisburg, NC on May 7, 2015 at 8:40pm to see if they had a specific part for my vehicle. I was put on hold for 2 minutes by the manager Jay (so he says) who said he would be with me in a few minute. After a few minutes he answered the phone as if there was a new caller. I said you were looking up to see if you had the part I requested. He said I will check and put me on hold again. 5 minutes go by while on hold, and he came back on as if I was a different caller, again. I asked why he had not gotten the information on the part I asked for and waited on line for over 7 minutes.

He then said he would help me. Another few minutes go by and he did not get back on the phone. I called back and got him again and asked to speak with his manager and he stated he…

I went to the Autozone at 4747 North Post Rd Indianapolis 46226. I went in and waited in line for over 10 minutes and then was waited on. I told her that my check engine light was on and could she check it for me. She told me to wait a minute and she would. She then took a phone call and then started waiting on customers that had come in behind me.

I waited for over 20 minutes and then I told the the manager what had happened. I told the manager that they are waiting on customers that were not in the store when she told me to wait a minute. She told me they had to wait on customers that were in line first. I told her why didn't they tell me that in the first place instead of telling me to wait a minute. I did this in a polite manner.

I have been a rewards customer for many years and had…

Dropped off a battery for testing. Employee behind the counter tested battery and told me it was a good battery but needed a charge and would take a few hours. I told him I would stop back for it but purchased a new battery as well. I had planned on putting the used battery in my wife's car.

I was out of town for a week and came back for my charged battery and the battery was gone. The manager apologized and gave me 16 bucks for a core charge on my used battery. I lost a good battery and was compensated 16 bucks??? I kinda expected more of a compensation. My used battery would have been fine after the charge. Not happy.

I've worked for the company for 1 month and some change now and I've yet to received a check. They say I didn't have an apt number then I added it, they said my checks would come two weeks later, now it's been two weeks still no checks. I called to find out about them and she tells me she just received them back and she has to resend the check out. Then when I get upset and say this is ridiculous I need my money to pay bills what she does hangs up on me.

I don't understand how this company expects you to do your Job or come into work when they don't even do there job correctly then have workers in payroll who are disrespectful and treat employees like they are nothing. I'm choosing to leave the company and I'm outraged with how I've been treated

I bought 2 batteries on Apr 5, 2015. The one I bought for my van is a 78dl. It didn't work so I brought it back today, May 3. The sales associate, Diane, said that because the package didn't say 78dl, she would not replace it. She even said that she didn't know where I got the battery from. I got it from AutoZone!! It's a Duralast Autozone batter.

Autozone, I have my bank statements in which it states clearly that I bought this battery from the Keystone Ave, Autozone in Indianapolis. If my warranty is intact, I want my batter replaced!!! I'll let small claims court decide. It will only cost me $65 to file a claim and all you guys had to do was be honest and not scam someone on your non-working parts.

2nd complaint for my 69 ford pickup I purchased lifetime u-joints and arter 1 year. In my glove box, the receipt seemed to fade so much it does no good, the amount wasnt to big, but the facts remain, what do we do about that? And I wouldn't sell anyone a heat actuator they dont work on 2002-2010 ford Explorers get it from the dealer.

Me and my husband went to get a light bulb put in the back of the car. Bobby the store manager at Victoria store was supposed to put in in but he sent a young man out to do it.

He had a hard time doing it then he went to check the fuel in the car. He messed up our computer system. Our windows in the car would not work or the lights in the car. I called the corporate office a woman supposed to called me and never did.

I talk to Bobby and other workers, they did not want to take responsibility. Our power windows and lights inside the car were working fine until we came there with my husband. Went to different auto shop and they told him to go back to auto zone cause our computer got mess up there.

They did not fix the problems so someone needs to pay us for our pain. We had to drive with…

Went into your store on Friday morning to get a brake line and or adapter. After waiting in line with only one person at the counter, several stocking and one outside.... anyway after getting to counter she told me sorry they are in the back, your not allowed back there and I cannot go with you right now and leave the counter.

I stood aside, instead of getting someone to help she just left me there, I talked to my friend who stopped by and after a long period of time and half a dozen other customer were helped she never once took the time to help me, even though she was aware I was still standing there.... I just left and went to O"rileys , I was given immediate service, they let me in the back and let me pick through brake lines, service was excellent, was not thrown to the side and…

On 3/24 my Jeep would not start I removed the coil and Ignition Module took them to Autozone to be tested the employee told me the Ignition Module was bad and refered me to another Autozone as they did not have it in stock I picked up the part at the other store and installed it My Jeep still would not start I then removed the new Module and reinstalled the old Module and pushed it to Quinn Automotive they replaced the Crankshaft Sensor and my Jeep started and has been starting ever since My Refund request was denied

Lehigh Acres store i was in line for 20 min while your sales agent were all on the phone . Where i come from you help customers who are there to spend money and put potential buyers on hold when i ask why isn't anyone helping customers i was told phones come first!

I did know the procedure to order the belt and was looking for the belts in the store.. I asked an employee for assistance and he said you have to get in line, what line? I got in a line and waited for the next sales person which was a young lady at a cash register.

I gave her the belt I needed and she turned around and showed it to a sales person in a red shirt, he responded" He,ll just have to wait in line, in front of several customers which was very rude, I felt embarrassed by his comments, I had already been in line for 5 minutes. The young lady who's name was Savanah told him I had already been waiting and he grabbed the belt and went off in to the parts area.

He returned with a belt and said that was it, did not apologized for his comments and left. The young lady stated she was…

Today, I went to store # 4929 in Dunkirk, Maryland and purchased a lawn and garden battery for lawn tractor . 00 back. We went home and took out the old battery and returned it the store a couple if hours later and they would not refund me the core charge as they said they would when I made the purchase.

That is false information and lying to customers. It is a lousy way to conduct business. 00 back as promised I will post a comment showing how you do business and suggest people not buy from you. I'm a senior citizen on a fixed income and your employes should not tell people they will get a refund when they bring in the old battery and then not do it.

There were no other restrictions mentioned by the cashier about the refund except to return our old battery and I have witness who was…

On March 24th, 2015, at approximately 12:41 PM, I called the Autozone automotive parts store #2238, located at 3332 Lancaster Drive NE, Salem, Oregon 97305. I spoke with Jake and made an order for several parts. 90, transaction number 437962.

Jake was very helpful and courteous. On March 25th, 2015, Jake had left a message that the parts were in and I could come and pick them up. I arrived at approximately 5 PM. It was discovered that 4 of the 8 hydraulic lifters that were ordered were not there.

Jake quickly found 4 in the computer and stated he could have them first thing in the morning. I told him that it was not a problem. He apologized for the error. On March 26, 2015, at approximately 8:12 AM, I received a call from Lori who stated that the 4 lifters I had ordered…

I was given attitude Michael did not want to help me he was the only person in the front counter did not want to search a part for me this is on 3/24/15 between 7:00pm 7:30pm. he finally told me to go to a other autozone i asked if he could order it or have it deliver he finally called and when he said it's coming he did not clarify anything he looked at me and said what!!!!

i explain to Mere Siegel a person that finally appeared that I wAs going to complaint about him I am still upset vallejo store number 5696. Micheal dedrick is very rude I want someone to contact me.

I took back a brake caliper with a lifetime warranty and I was told it wasn't in the computer. I took back brake pads previously and the same result. I have been a customer for close to 20 years. The store associate took care of the brake pad issue.

It was different with the caliper. Different associate didn't refund my money. I'm not happy.

I have been calling for over an hour no one was picking up the phone. Then finally got through and the guy name Clark picked up and had me on hold for 15 minutes so I hung up and called right back and Clark picked up again and had me on his ld for another 15 minutes.

I have a question to see if they have something in stock. That t is not people friendly.