AutoZone

They advertised a power steering pump with pulley and I got the pump with no pulley. Sent email and tried to contact them. To reply at all. Horrible customer service. Do not buy parts from them.

As an employee of the store 2036 in Acworth, GA the store manager is rude with my person and a commercial employee that his name is John B. the other day was trying to help out in commercial and had made faces at me and gestures of disgust.

I think as a part of the team I deserve better treatment since I treat other employees with respect and dignity. My experience so far in Autozone is not the best and I'm not a person that likes to complain and would not care about this however this kind of incident brings down the moral within the employees and impacts the store functions and probably the customer service.

I found out yesterday that my car was leaking oil. Neighbor checked and I only had a tad on the stick. Called my auto shop and was told to come in tomorrow but I needed oil put in now and they told me what kind to get. Went to AutoZone and asked about the oil. The man pointed to the row of oils and told me to go get it. I went back to the wall of oils and looked for what I was told to get: 5W20 Synthetic Blend. He told me the black bottle. I found 5W20 in the black bottle and took it up to the man. I asked was this the right one, Synthetic Blend.

He said I never told him Synthetic Blend and to go back that it has it on the bottle what it is and it's in the grey bottle. So I went back to the wall of oils and thought I found the right one this time but when I got back up to the front and…

I came into the store for one simple need a winter windshield wiper, driver's side only the store on 38th Street in Anderson, Indiana. It may be the last time that I ever visit your store. I stated 3 times, I don't care how much just get me the winter windshield wipers for my 2009 Chevy Malibu, he yes these were, I purchased it on 12/12/2016, noticed this morning that they are not.

Just because I am female doesn't mean that I am stupid. I will spread the word not to go to Autozone, this is ridiculous.

I.ordered spark plug wires on 11/29. On 12/3 received an email saying we had a little delay we will ship it on 12/4. I called them on 12/8 got.the wrong info from the first lady and told I wasn't allowed to speak to a supervisor. I called back and got the right info but also was told cant talk to a supervisor i told him if I call back and get a supervisor I am gonna be aggravated. Within a minute got a supervisor and the same info now I was upset that both people gave me the wrong info and was mad I got a supervisor.

The supervisor told me that they had a mix up and by the next morning on 12/9 they will send me a tracking number and the part will be Monday on 12/12 with over night shipping for there mistake. I called on 12/13 to find out that the item is out of stock till 12/27. After…

I had a super great experience at Autozone located in Gilbert Arizona. Store# 2731 to be exact. The Associate named Daniel Belanger helped diagnosed and fixed my car that consistently stalls, had been previously mis-diagnosed by several mechanic shop's with a high expense involved. Daniel went over and beyond to assist me in diagnosing and repairing my car. I was thrilled. My total cost to repair $100.

I would recommend anyone who has a need for car service to go to Autozone, especially the one in Gilbert Arizona. I would like to give a Huge shout out too Daniel Belanger and Mike Ritter for their superior outstanding customer service.

On Sunday 11/2016 I called to ask for a price on a starter for a 2007 Honda Civic and the girl who answered the phone was very arrogant and very unprofessional. The girls name is yaniris. I personally don't think that most of this employee have a clue of what they're doing and this is why I don't or won't open an account with this store.

On behalf of O&M auto and tires I can say that because of this employees Estevan and yaniris I will stay doing business with federated auto parts and consumer auto parts.

I was sent a $5 coupon for Get to g your card. I used it, but the parts were wrong. They did not have the right part. but give me back my coupon. I lost my $5 coupon because they sold me the part and I had to go elsewhere?

Previous to this I went to AutoZone and had my battery tested. They said it was good. then I was stranded! Ended up buying a battery from advanced auto. I don't know how you stay in business.

On Saturday, October 15, 2016 (about 5:30 pm), after discovering the night before that my low beam (driver’s side) light had blown, I went to AutoZone, STORE#:0903 on the east side of Athens, GA and requested a replacement HID bulb for an Infiniti 2006. The store attendant/sales personnel proceeded to tell me it is “one hundred bucks”. The attendant then went in the back and retrieve the item. Strange enough he then went back there again. I thought nothing of it, paid for the item and left the store with it. I then made arrangements for a mechanic to come to my home and install it. I proceeded to give the mechanic the bulb and kept the container for future purchases.

On Sunday, October 16, I was looking at my bill and noticed that the bill listed the item as #931240 D2S contrary to the…

I have gone to Autozone multiple times for parts and each time I have been disrespected by the person behind the counter. Instead of looking to me and asking me questions, every time the worker looks to my husband and completely ignores me simply because I am woman.

It has gotten so ridiculous that I have had to ask my husband to walk around the store, just so the person behind the counter would talk to me. This is completely absurd and I should not have to ask my husband to do this nor should I be treated this way.

I am so sick and tired of it and I have been disrespected so many times. This is completely unacceptable and very poor customer service. I will probably never return to an Autozone store again and I will be sure to let others know how Autozone treats women customers.

My car was damaged because autozone sold it to me STP S3614 Oil Filter. The item was defective and oil sprayed everywhere. Then, car stopped and smoked rises. 5 days later, I couldn't do nothing. I called Autozone and asked the manufacturer's phone number. Additionally, I contacted Claim Department, and they said go ahead and claim on website. After I submit the claim, I got the email and asked me to ship back defective oil filter.

Next day, I sent back to company named Champion Laboratories Inc. Two weeks later, they send me an email and they said I claimed wrong place somehow... I am very disappointed and I already called several different place and asked them phone number and email address. Thus, I did right place. Clearly, I have been wasting time for two months. So I don't know what…

I have complaint just didn't know where to go to give feedback. I had the greatest experience at Autozone in Garwood Nj I felt with a gentleman name Bashirr Saunders he was very very helpful. He changed m battery headlight and one of my hub caps.

While dealing with me his was still helping other customers that's the type of store manager I like to see. Autozone has done a great job picking employees he was awesome. Just because of him I'm a forever customer of Autozone.

Please rewards this man every time I'm here he is working hard only problem I had was other employee just walk pasted me tall guy short hair. Other than that great place a worker.

My car was damaged because autozone sold it to me STP S3614 Oil Filter. The item was defective and oil sprayed everywhere. Then, car stopped and smoked rises. 5 days later, I couldn't do nothing. I called Autozone and asked the manufacturer's phone number. Additionally, I contacted Claim Department, and they said go ahead and claim on website. After I submit the claim, I got the email and asked me to ship back defective oil filter. Next day, I sent back to company named Champion Laboratories Inc.

Two weeks later, they send me an email and they said I claimed wrong place somehow. I am very disappointed and I already called several different place and asked them phone number and email address. Thus, I did right place. Clearly, I have been wasting time for two months. So I don't know what…

I went to the store located on South Monroe Street in Monroe Mi (10/6/16 @ 7:15pm) and explained to the clerks that I thought I had a voltage problem and explained what the car was doing, I was laughed at and told "we can only test the battery". I was then told "we don't fix cars we only sell parts" Terrible service I will never return to that store.

Johnny at the Carrollton store on Trinity Mills. Every time I go there he follows me out and asks for a cigarette, I work for Lowes this is something you don't do. Covers name badge with another badge that says "DrFeelGood" on it.

Ahhh you all aren't a pimping institution last time I checked. Need an under cover visit to store is what I would do.

I would like to speak to someone from corporate complaint department I've been going to that AutoZone for years and always have been treated with courtesy and respect very helpful. Until today Sat 9/24/16 Zilma was at the checkout counter. I asked a young man if they had something to put between the seat and console he said no and didn't seem to even know what I was talking about he then asked the woman at the checkout she also said no they don't carry them.

As she was yelling for the entire store to hear." Im so sick of people" quote. The man showed me the console isle and said yea see they would be here so I looked and found one out of the box and one other one I put the open one back in the box and brought them to the checkout asked for a price i could be wrong i heard 13 but it said…

Bought new cylinder heads from Muscatine Iowa store. Came with a warrantee. They dropped a valve into my piston about 100 miles down the road. Wouldn't cover the parts to fix it. Their warrantee company pushed us around for months and claimed they paid for them but never got any money.

I urge nobody to ever go through them. Lost my business forever. Very unprofessional. I will post this everywhere, trying to help others from getting screwed over.

I went to Autozone at 6442 Hwy 85, Riverdale, GA. I am 62 years old and have enjoyed the good service and products at Autozone over the years. Unfortunately I can't say the same today. There was only one person at the counter when I went in. I waited 30 plus minutes at the roped off area before being waited on by a nice young man (african american with short hair and a gold tooth). This young man was the only person helping customers. He pulled my order and sent me to the front of the store for checkout. No one came to checkout either.

The Manager, Ramone, was very discourteous and never assisted anyone. The manager finally decided to check me out at his terminal, but walked away from me without saying 'excuse me' or 'I'll be right back'. He went to help the young man who pulled my order,…

Second time this happened, two different stores. I've been calling ahead lately to make sure they have he gloves I use, because I buy them weekly and they sell out fast. So the first time was Bethlehem Pa store, on stefko Blvd.

called ahead, asked to have them put to the side as I would be there in a couple minutes. Got there and they had just sold them. Today, airport rd Allentown Pa. Same scenario, a wasted trip, and pointless call.

If the employees keep doing this to customers, your store will soon go out of business.

I visited the autozone in plaquemine a little after 8 pm. The cashier/clerk made a smart comment about the price of the part that I was purchasing and I ignored him and look at my friend. After retrieving the part from the shelf we went to the counter and I told him that I had reward points on my card and I handed it to him. next he asked for my number for the warranty. He punched it in and scanned the card and sat it on the counter. He told me the total, I counted it out and handed it to him. he counted and put it in the register. Next he grabbed the changed and the receipt sat it on top of the box and walked off.

I turned and loudly told my friend that I can kick him for what he did. The manager look up and I told him what he did and he apologized for his actions. Then as I walked out…

This message should be directed to corporate headquarters but they would not accept my feedback so I am posting it here. Here is my complaint.

I needed some wipers desperately for my vehicle so I decided to go to Autozone in Long Beach store number 5406 there is a NAPA auto store right next to your location but decided to go to your store since my father has a rewards program with your company. I arrived to the location 2401 Long Beach Blvd. in the city of Long Beach and was not greeted in the store. I had my wiper in my hand and one of the associates past behind me bumped into my wiper which hit me and did not apologize.

I didn't make it a big deal because I figure maybe he didn't realize although I find that hard to believe since my wipers about 24 inches long I finally waited…

I bought a battery about 10min before closing and the guy said I could come back the next day to price match because I could get it $40 cheaper at advance auto. So I went back and had some young guy that worked there and looked like a meth head swear at me while I had my 7 year old and 8 month old with me. Then he didn't listen to a word I was saying and ended up giving me $7 the first time and I told him no I am supposed to get back $42.70 total and explained exactly how to do that.

He then came back swearing again and giving me $3 cash and 17.35 on my card. So I said forget it I will go to the other store and the guy at other store helped me and knew exactly what to do. Well I thought he did. He gave me the other $21.35 back to my card and today is day 10 and still no money on my card.…

I bought a fuel pump from one of your stores and as soon as I walked out of the store I opened the box to find a used fuel pump. I took it back in the store and the guy says he doesn't have anymore but they have one down the street and tells me to take the used one and tell the other store it was defective. I get to the the second auto zone and they them what your associate at the first store told me to say. I then find out that they have the price at $15.00 cheaper.

So I tell them the whole story this time and the second store tells me he can't return it or refund me the difference. The only way to get the cheaper price is too go back to the first store to return it and then come back to buy the cheaper fuel pump. I'm so mad by now because of the wasted daylight that I didn't do the…

Went into Autozone store #5396 in Inglwood, CA tonight around 10:20pm to purchase jumper cables to help out my brother-in-law start his vehicle. My husband went inside and was standing in line with said cables when I decided to smoke a cigarette. I stood outside the entrance doors, at least 20 feet away in the parking lot, minding my own business, and smoked while an AutoZone semi pulled up.

Just then the Security guard, an African American in his late 20s or so, opens up the doors from inside to peek out and stares me down and with hate like I'm "casing out" the place or because I'm a thin young white girl. I finish and walk up to the entrance doors and he angrily says "wrong door!!", like I'm supposed to know the usual entrance door is broken or something when there's no sign. Anyway,…

Went to my local Autozone, Lockport, IL, to warranty my brake pads. I have done this for this vehicle before with no problems. Came into the store, told them what I needed, gave them my phone number for the warranty, and I am not in the system.

Actually there is another name under my number. These brake pads are under a lifetime warranty so I should not have to pay again for something that is warrantied. The best the store manager said that they would do was give me a 10% discount after giving me several excuses for a mistake that was not mine.

I have been a faithful Autozone customer for years, until now. I feel a lifetime warranty should be for exactly that. Not for when it suits the store. Hopefully someone will respond to this complaint.

My husband went to Auto Zone in Hebron, Ky this morning and 3 employees standing holding entry door open while smoking. Once inside nobody came to ask if he needed assistance while inside. When he left they were all still standing with door open and smoking!

Will not be returning here to shop anymore.

My boyfriend works at the location in yonkers, NY store 4768 and he says that they have a bunch of thieves working at his store and the store manager does nothing about it because that person knows about cars ,and also because he uses that person to do work for him outside of work. What this person does is he remembers a customer phone number and if they have a warranty then he takes that battery or part and uses it for his own personal use.

Store 4768 management are a bunch of crooks not only that the store manager, and that other employee give out their numbers to customers who come in so they can do side jobs for them. At that store location employees are not allowed to go outside and work on customers cars and they still do it and ask for a tip on top of that. When a product is…

I was treated rudely all week. Starting on Sunday when I purchased a water pump, pulley, water pump socket, coolant, trans fluid, belt, and trans filter.

First thing the pulley was wrong, than the belt was wrong, than the filter was wrong. I never got an apology and they acted like it was my fault for them giving me the wrong stuff. So I went to O 'Reilly and they treated nice and gave me the right parts the first time.

I was accused of shoplifting by an employee at the Autozone on Hubble Ave in Des Moines Iowa today. All I was doing was checking things out that I need for my car stopped me at the door when leaving made me raise my shirt in front of everyone embarrassed me. I feel discriminated against and humiliated and my lawyer will be in touch.

I was told by a manager that I could not return spark plugs, cap and rotor and fuel filter. He said they were used parts and that he could not resell them,and that he would have yo throw the retuned merchandise away. I reassured him that they were not used. He continued to argue with me, but reluctantly returned the items. After giving me cash for the return, he slammed the register drawer shut, and I left.

He gave me $60 cash for the returned items but to my memory the items or only worth $40 and returns. I went back into the store and told him that he gave me too much money; but he said without a receipt he had no way of knowing.( for the receipt was generated through a product that had a lifetime warranty). AutoZone is a very good store in that manager must have had a bad day I did not…

I feel Autozone headquarters and the CEO needs to be informed of the conduct of an employee who works for your company at 1290 so Redwood road in Salt Lake City. His name is Sebastian Gonzalez. Recently purchasing parts needed for my car I became frustrated to the max (as well as my wife) after four days of failing to complete the installation of a tensioner and serpentine belt.

Taking a chance and my receipt I drove our '95 ford Taurus to Auto zone in the cool of the morning. Sebastian quickly had me back on the road with everything working so without fear of over heating I left with a big smile on my face!

Right on Sebastian and thank you auto Zone for making my week turn out so much better. S. Because of this effort for satisfaction, Autozone is my first choice in auto supplies,…

I purchased a can of R-134a from the Fort Mohave AZ, Autozone store. Not being a mechanic I was having trouble understanding how the gauge on the can was working or what it was telling me. On July 1 I went back to the store to ask for some advise or assistance on how to read or use the product. When I arrived there was an employee outside the store working. I asked the man if he could help me to see if the gauge was working correctly or if I had over filled my AC on my truck. After I was finished the employee told me to go to a mechanic and ask him about it.

Needless to say I was a bit surprised an told the employee to forget and left the store. I will tell you I have used the Autozone stores for all my parts for may cars and trucks and have never been treated this way in the past. I will…

I've been an auto zone customer for over 12 years in the state of Florida. store manager Tim. All of my warranties on parts that I have bought from that store has been lost. They will not honor those warranties even though they are the ones who lost the warranties.

I have printed out all my purchases from my bank account to verify my warranties. I need someone to contact me about this situation. I have not received satisfactory customer service from Dunedin store manager Tim or district manager Felix.

I request someone other than them to contact me about this matter. I also request a corporate office investigation on Dunedin store manager Tim and district manager Felix. I feel that I have been discriminated against because of my race,color or creed.

Someone from corporate can contact…

Lost my receipt and I received wrong part (Tazz steering rack) and now I am told the part i received was sold in April 2016. But the part I purchased is still on stock with the part no: that say it went out of stock.

So why the part I payed for is still on their shelf. Please investigate the burgersfort auto zone branch.

I am writing to advise you of an incident that took place at store # 5077 on 4/20/16. I went to this store to simply purchase wiper blades and my female cashier politely offered to have one of her male associates put them on for me (an easy enough task, though I had never done it myself so I accepted the offer for assistance) The male associate was visibly agitated, even though he had been standing nearby and was not busy with any customers. We walked outside where I tried to make friendly conversation and watch how he removed the old blades to put on the new so I could do it in the future...not only was he rude & ignoring my attempts to engage him/learn from him, but he was cursing under his breath and his entire demeanor was unprofessional and unacceptable.

He stormed back into the…

I entered the Luverne Alabama 36049 store May 19th, 2016 @ approximately 2:50PM to purchase a headlight bulb. I walked to the shelf and got the bulb I needed as I already knew the part number. The sales associate, Justin I believe, walked onto the isle. I told him I had the bulb And that was all I needed. We walked to the counter and he rang up my part. I wasn't listening closely and just handed him a $20 as the bulb was $14.99 on shelf. I received my change and he hands me the bulb and a packet of bulb grease (for the plug). I ask him what's this? He gave me a puzzled look and just stood there. I asked him did I pick this item up by accident cause I don't need it. He told me the grease was for the plug. I explained to him I knew what the grease was for but did not ask for it.

He fumbled…

We are on a 3rd faulty transmission!!! The regional manager Justine does not feel this case is a priority. My husband and I have spent hours on the phone dealing with this and still do not have a car that works.

This is my 18 year old sons car, he has not had the car for about five months (no I am not exaggerating) and has had no way to keep a job. We have documented everything and feel the only option left is small claims court.

This has been the worst customer service ever, promise after promise.

Also, the company that Auto Zone contracted out for the transmission, Alltran, has the WORST reviews ever. Why would they even be associated with a company like this.

I am restoring a 1977 VW Transporter Bus. Yesterday I went to the Autozone at 4364 Keith St. NW Cleveland, Tn. 37312. I asked for the correct transmission fluid for that model and was told that DelronMerc was the correct fluid .

Unfortunately I did not check before filling the transmission. It was that wrong spec. I called back and told the salesman the problem, he told me they could not do anything and to have a nice day. I purchase many tools and parts from Autozone, but I will to find another supplier if Autozone will not resolve the problem.

Autozone National Rd Vandalia Ohio. I bought a wire harness for my 08 cobalt radio and was surprised it didn't fit. I took it back and the manager gave me my money back but on the side was one of the employees.

he was a little overweight and had glasses. he was being very sarcastic and was using profanity towards me. to be specific when i returned the harness he shook his head and said "F****** millennials. and began making quirky comments.

Then on my way out the door he wished me a happy mothers day; which obviously I'm not a woman with kids. now i didn't say one word to this guy. he had no reason to treat paying customer like that.

I contacted the Lake City, Florida AutoZone to see if they had part number LS926 Dorman/Ignithion Switch I was told that they had one in stock and I told them I would come in to get it and they advised that it would be on hold for me for 12 hours. This was around 11:00 a.m. I asked my Daughter if I could take my 2 year old Grandson with me and she agreed thinking that I would go there and pick the part up and return. It is around 45 miles round trip. I arrived at the store at around 11:45 a.m. and upon inspecting the part I found that it was not properly manufactured and would not work.

The manager then told me if the delivery truck had not already came by the store in Macclenny, Florida he could have another one delivered today around 1:00 p.m. and while I was standing there he called…

I went with my granddaughter to order parts for her truck. They told me what it would cost for the two parts and when they would arrive. 00 higher than they told us the day before. If this is common practice I will take my business somewhere else.

I went to the NAPA in Potsdam, NY today to ask about a tow hook for my BRZ. I was extremely disappointed with the customer service i received. " dissatisfied at the way he answered i asked him if he could check the computer and he said no.

Maybe this store does not carry this part that is not the issue. The lack of customer service and the rudeness is. I am, well at least I was up until today a frequent customer of this store but after the rudeness i encountered I will now look to AutoZone who had the part I needed in stock and

treated me with the respect that any customer deserves) for all my auto fixing needs, as well as refer friends else where after I inform them how I was mistreated. A little politeness goes a long way and is key to keep customers loyal.

Ordered motor mount for car they said 3 days at most and its now 6 days and still no part. They make no attempt to locate it. Not the first time this has happened and I'm hearing more and more people fed up with your stores.

I'm cutting u] my autozone card and never buying from autozone again.

I went to Autozone in Boulder City NV because I had a check engine light on. The employee at your store hooked up my truck to the reader and said it was one part so I bought the part and had it installed and then two days later the check engine light came on again. I took it back to your store and they hooked it up again and told me it was another switch by the smog pump. I bought that part too and had it installed and a couple days later my check engine light came on again. So then I took it up again a few days ago they told me this time it was the smog pump, so I bought a new smog pump and had installed and once again the light comes back on.

I go back to your store again they tell me its the smog pump again and I told him you just sold me the smog pump and I had it installed so I asked…

I'm still waiting for a response from email I sent January 28 2016. Concerning my battery. The salesman in taylor,mi. Telegraph-wick, would not check my battery for its performance, which was suppose to be. Free check. Landed up costing $$.

Oh by the way I had warranty for free replacement.

Entered your store in Stanwood, WA 98292 this morning. I was the only customer in the store at the time. 2 counter clerks were available. I told one gent I needed a 2 amp 3AG fuse. I got a look of disdain and he pointed to row 1 and said fuses were "over there".

I was standing in front of the fuse racks for 3 minutes when a female customer walked in and asked for a fuse of some size. I had been standing in place about 3-4 minutes. The same clerk walked over to where I was standing, picked out a fuse, looked at me as if I were invisible, and returned to his counter.

That's when I got pissed off and walked out saying "f*^#* this store. Autozone customer service? Not on your life. I'll stick to O'Reilly's Auto Parts

It was about 7:40 pm I entered the store to purchase part for my car. I was the only one waiting at the to get served and there was a gentleman that works approached me asked me what I was in line what do I want I said sir you have to get my car info in order to know my part number.

He said to me come here with your attitude and I sir you are the one with attitude and started argue with me. He is not qualified to be a shift or store manager he has no customer services skills.

I was trying to get his name his name tag wasn't clear. The store number is 1264 located at 3570 n andrews ave, oakland park, florida and their phone is 953-630-9006. If you don't anything to that employee will lose customers because he has no skills

On 12/30/2015 @approx 7:27 pm I spoke with an Autozone employee in regards to a radiator for a 2006 M45 infiniti. The employee stated she would have to order the radiator and stated I would be contacted on 1/1/2016 around noon in which I was. On 1/2/2016 I was given an incorrect location of the business by employee Ken who stated the business was located at Hwy 314 and 138 in which it is not. The business is not physically located at the intersection.

After finally locating the business I purchased the radiator that was determined to be a radiator for a Q45 after the uninstalling the original radiator that cost me $100. Due to this clear error made by the employee I am financially strained. I contacted autozone customer support and spoke with Ken who was not empathic to my situation. His…

I send my son to buy Kyb Shocks for my wife's car Nissan Quest 1999 from the auto zone with zip code 91730 at Rancho Cucamonga, CA I didn't use it but I lost my receipts so I went to my store cause they have it under my name and phone number but they said we don't have it in the system I asked the employee to give me store credit he refused and

said go sell it any where. Thanks for the people we trust.

Good morning, here is my problem with the Autozone service department. I bought a light for my Volvo thinking that the light had burnt out and the bulb was $112 paid in cash and I still have the receipt, after putting the bulb in and

it still did not work we new that there was another problem not the bulb it is electrical, so I tried to take it back and they would not take the light back, the bulb is still good now I am a single mom with a $112 bulb and that money could be applied to my car in getting it fix.

I don't have $112 to give, could I please have my money back so I can apply the monies to the electrical problem. The store that would not take give my money back an yes I have the receipt. on Harrison Ave in Cheviot Oh.

Please it would be great to have someone at corporate respond…