AutoZone

I went to Autozone store today,4/18/18. When I walked in( Luis)? was taking care of a customer. I stood in the line about -10 minutes. There was a person still shopping. After he finished I approached him, but he called the other person and helped him.

I told him I was the first in line; he said that the person was there before me. Very unsat. I am one of your best customer. Here is my phone number 619-292-2129, 267 0595 old. It happened between 2:50-3:20 pm, 4/18/18.

Please check my record I bought expensive parts from your store.

Live in Lubbock, Texas. Store at 2700 block of 82nd street. Went in to check on battery. Employee told me that it needed a charge. 5 hours. Went back to check on it. Employee told me that the battery is okay.

I said it must be the alternator and I will bring it in to get checked on. When I was walking out the door. Another younger employee told me to take two ballons and rub them together and use it to charge my battery.

I just looked at him and just walked away. Is that the right employee to have to make fun of customers. I was a customer (maybe at a different store) will never go back and will tell all my friends.

I do work on cars and trucks for side jobs. Never had this problem at any Auto Zone's ever. Wow

we went to one of your stores /autozone 2960/--3908 w genesee syracuse ny/315 708 0076 because we need to return some spark s that we got there because they give us the wrong one s that didn't fit our car. well we were there we were going to get some new brake shoe for the same car and were told that they didn't have brake shoe for a 2005 doge stratus.

they never said that they could get them or anything like they just that they didn't have any i find that hard to believe they were just trying to get ready of us we were very polite to them there were not to us i buy a lot of parts but not were im not went it !!!

please make this wright and stop those two guy from harting you business, i will not go back to that store and my not go to any of your store if you don't make this wright. and i…

i didnt have any problem verbally but its the attitude of both managers!!!!!! so poor a customer helped me instead of anyone from. That store. I want this delt with.

My husband just went into Auto Zone at 6228 Middlebelt, Garden City, Michigan, 48135. We need a brake line for our vehicle. When he asked the man behind the counter for help, my husband was shown the brake lines and told "here ya go".

He wasn't 100% sure of what we needed, so he asked the man for help and was told "I don't know what you need". The guy would not, or could not help him. Not only was he completely unhelpful, he smelled very strongly of marijuana.

This was in the back, away from other customers, so he knew it was your employee and not anyone else. My husband asked to speak to the manager since this employee was so incredibly unhelpful, and the employee told him he is the manager. We were shocked.

This is so disturbing for so many reasons. Your manager should set the tone…

A. ,asked if they had any liquid steel puddy seen it then turned to look for the store brand version because the name brand was to high ,and the store brand or another brand was even higher. So I turned to leave the store at about 6 feet from the door the manager Devlin screamed from ,about 20 feet away "hey are your going to pay for that " .

I said I know you juat didnt call me a thief I didn't get the stuff its to much for so little . But Daniel seemed to think her treatment of a customer was no big deal . And the reginal Manager that I spoke to didnt think she should have been fired either .

I will never shop at autozone again ,and I will tell everyone I know not to support Autozone either .

Also anyone I dont know who ask for a cheap good auto parts store .

Went to autozone in Immokalee fl yesterday,had the worst customer service experience ,couldn't get help was completely ignored and sad part was the store was empty and yes I had to yell to get any kind of service told them they were very rude and they were deliberately igorning me. Lost my business completely.

They need to be retrained in giving great customer service or you'll keep losing business.

I visited the store in Sicklerville Nj at 7:32 am on Mon March 19, 2018. Since the store opens at 7:30 i was the first customer. As soon as the door open the "Manager" rudely said how can I help you!

I proceeded to go into the store, I ask him if he could help tighten the bolt on my cable on the battery. I told i brought a battery last week and I know that the bolt was loose because there wasn't a connection to the post.

He begin to yell about it's probably the cable, its probably something else, all this time he never had been to the car yet? So we went to my car I lift the hood and he continue to say that it wasn't the bolt it wasn't this it wasn't that.

I knew that it was the bolt because the guy said he didn't do it very tight so I wouldn't have problems getting it off if I needed…

Not honoring warranty: Two years ago I bought a Power steering pump that was supposed to be new and with a limited Lifetime warranty. It was starting to make a high pitch whining noise when I would make a turn.

Auto Zone said they would honor the warranty, LIE's they now tell me they no longer carry that brand and the model they now carry cost 3 times as much so they will not replace mind. They then told me in checking their records that they had acquired the unit they sold me from one of their competitors, and was a rebuilt unit, with only a one year warranty.

When I bought the pump it said new not rebuilt on the box, I paid the price for a NEW pump. They are Deceitful and Guilty of Fraud and Thievery !

I went to autozne store 1156 at 6198k little River Aexandria VA to buy perfect match spray when I went to cashier a customer before me there and how nice the cashier was to him, ask him for phone # link to his account, and explain him how much you can get if you buy more..

when came to me he never asked for my phone # or my account were usually do at other store he never said a word but he started conversation mith someone, he just left my item on the counter without asking if I need a bag I think this man is racist because my wife was with me and wearing religious clothes.

I'm disappointed this is discrimination and racist . Please take a look at this issue closely Register #03 Csr #04 Receipt #167699

I've had the worst professional encounter ever with Yvonne B. She refused to give me her last name when i asked. Shes the store manager at the autozone on 10013-1 S Central Ave, Los Angeles, CA 90002. I when to return a product that was still sealed and she open the product its self spilled some out and said it was water!

Like seriously how retarded is she that she has no knowledge of the product in her store. She refused to give me corporates number and refuse to answer my simple question.

Trying to get my W@ form for last year it is now Feb. 19 and still can't get it , customer service hangs up , payroll dept is busy they connect you to wrong departments, I left there 1 year ago because my part time job turned into 3 hours a week I spent more working for Autozone than made and now I cant get my W@ . I no longer have ny Id# or my pass word. This Corporation is about to be reported to the BBB.

Oh and the manager is useless to help . Ive had enough . How do I get my W2 this is against the law and I will report to the IRS

I recently applied for a job at your Waynesboro Ms. store and had a interview with Mr. Touchtone that went well,I then received a call back from your district manager Randy out of Laurel Ms. and went all through everything all the way to dress code.

I called back to the store to be informed the manager was waiting on a corporate email to be put to work, that's been 3 weeks, I was just wondering if there was a change in hiring me. Thanks for your reply,. Mark Silcox

Why is it when a person charges something it is taken out of the account almost instantly yet when giving a refund on this credit card it takes days , Why? And are you using this money which by the way is not yours now on your business? Sound like a class action lawsuit?

99 plus tax plus core because i was taking the one he told me was bad back so anyway i got 40 miles down the road and all the bell starts telling me charging is going dead again so know im stuck on the side of the road with a dead battery he just sold me that i didnt need to start with.

i know u all will pass the buck about this but i can tell u i wont be back in your stores to buy anything else u can reach me at my email if u will even answer this complaint

SATURDAY IN THE AFTERNOON 01/27/18 I WENT TO THE AUTO ZONE LOCATED AT 8950 SW 137 AVE MIAMI FL THE LINE WAS CLOSED TO THE ENTRANCE DOOR ONLY ONE YOUNG GUY WORKING ON THE REGISTER 3 GUYS BEHING THE COUNTER TAKING NOT DOING ANYTHING I ASK FOR THE MANAGER AND I EXPLAIN THE SITUACION ONE OF THE GUYS OPEN ONE REGISTER TAKE CARE ONE CLIENT AND HE LEFT WE DID'T SEE HIM ANYMORE WE SPEND MORE THEN 45 MINUTES WAITING TO PAY FOR A TRANSMISSION FLUID THIS HAPPEN SATURDAY AROUND 4:45 PM THE CUSTOMER SERVICES IN THIS PLACE IT IS TERRIBLE ONLY ONE YOUNG GUY LATIN WORKING AND

THE REST OF THE EMPLOYEES DOING NOTHING WITH THE STORE FULL OF CLIENTS.

Last 01/04/18 @6:17 pm i dropped off my battery, an ACDelco Red Professional for charging to Auto Zone located at 2401 Long Beach Blvd, LB, CA with claim # 042359 & claim ticket # 5406. I was supposed to pick it up the next day 01/05/18,unfortunately i had an emergency that i wasnt able to pick it up The next day 01/06/18 i went to Auto Zone to pick it up but

they cant find my battery, so they told me to come back the next day to talk to the manager, stilll there was no sign of my battery being there. I kept coming back and forth several times but they cant find an AC Delco battery.

Im tired of running around with no positive results. Now all i want is my AC Delco battery back( same battery brand). Your employees are so irresponsible to have lost it. They should be held accountable. Im…

My complaint is that I went into AutoZone and when I walked in the alarm went off and I purchased a what is a a hub assembly for my truck and walked out and the alarm went off again and I don't understand why it went off again but it might be a fob card in my wallet, but really i dont know.

I but when the alarm went off and I look back with confusion the clerk wake me up on so just go on and about 10 3215 I get a phone call saying that they suspect that I took something and that's not my character to take anything especially when I just spent $130 on a hub assembly for a pickup truck but but I would really love to get this resolved because it's just you know I shot but

you guys many many many years and you know I I I just don't understand and it's not making any sense and you know it's…

Today, January 13, 2018. at 16:09:50 2018. in Auto Zone Store #4710 located in Rocky Mount, NC, an employee, named Michelle was verbally disrespectful to me. I informed Michelle that I needed to exchange the battery that your company Auto Zone had installed in my Jeep about two to three months ago.

Michelle selected to talk to me in a loud idiot tone of voice and told me that she was not going to exchange my battery. I spoke clearly in English and informed her that I had purchased the battery from this store (#4710).

I told Michelle the battery had quit functioning today after I had driven my 2014 Jeep more than 25 miles. Michelle constantly sounded like a broken record or tape as she repeated herself in the presence of a male and female employee.

The other female employee attempted to…

My Name is Chris Hernandez and I have been a loyal customer to Autozone and have been a Rewards member and was very Happy to use this program, but one evening I went to use my Rewards and was informed that I had no rewards to claim. 00 in points but they had expired and to call customer and see if they can be credited back to account.

It was to late to call that night and decided to call first thing in the morning. I called customer service on 121/23/17 at 8:16 AM and spoke with Julio from Customer Service, and informed him that If he could credit expired points, he said that he found only $20 and would return to acct. 00 unused. 00.

00 Rewards credit to pay my bill. I then did ask the person at Registered if he saw on my acct any other rewards that had been expired and he did mention…

The casshier was rude " No god morning No thanks no have a good day or nothing of that nature" she was just plain unprofessional and that needs to be address by corporate office, I will never go back to that store I'll rather drive an extra mile somewhere else.

A 100 words isn't enough. Very very poor customer service and management at autozone in Oakland (7200 Bancroft Blvd Oakland ca 94605) Left me and my family stranded on side of the road in Oakland. Will never go to autozone again

The guy on the store named.gilberto really.bad aptitude .don't even.say hello....i was looking through the items .never turn around to tell me.if i need.help....when i.went to.pay he stated to text with.his cell phone .and.i was waiting.....never say thank you or anything we

I purchased steel fasteners for my license plates last night. I was assured by two counter workers that these universal screws will definitely fit my AUDI A6. They were completely wrong as the screws protruded several inches in the rear.

The screws did not fit the front of car. I could not travel to motor vehicles today for this blunder! AutoZone 50 Racetrack Rd #3 East Brunswick, NJ (732) 353-5420 GET YOUR ACT TOGETHER!

on December the 7th I place an order of 4 spark plugs for my vw at the AutoZone located on Hillsborough ave in Tampa; next day I went to pick up my order to find out someone had sold one of my pre-paid spark plugs ; they only had 3 instead of 4 that I needed. sincerelly. marcos g.

Auto zone 3781 Kings hwy Douglasville Ga. 30135. Allow people to work on your car in the parking lot. The employee told me that a male outside could fix my car. I would like for someone to call me 404-747-4645

Autozone have the worst customer service skill I just walking to the store with battery they men who work just look at tell me day your battery no good we nt gann check i didn’t say I went to discount auto part I’m glad I did soon walk in they welcome me check my battery and guess what my battery was good i didn’t need one now I no to stay way from AUTOZONE

Good morning, On August-31-2017 I purchased a fuel pump for 2010 BMW 528i, One month later the fuel pump failed and I am been trying to exchanged or get my warranty at the store, but was denial several times. I contacted the manager and services people several times and they don't honored my warranty and been unrespecfull.

Due to the circumstances I am been forced to buy another fuel pump in another auto parts to corrected the issues with my car. Please I requested to investigate this issue to return the fuel pump to obtain my full refund.

I attached the original receipt of the purchase. Other issue I want to bring to your attention, This is my information Carlos Munoz 773-814-0708

Every single time we go to the Tiffin Ohio store and get a part it's the wrong piece and in the middle everything you have to stop and go back I am sick of it there's two other Auto places in town they cost more to go there and AutoZone seems to have better prices I'd rather pay $10 more that have to be in the middle of a damn job and have to go back in because we were giving the wrong part every time every time every time

Hello my name is Santana owner for landscaping company of south Florida , i been doing all the locations back for 2 years i just let go of them because of payments issues outstanding balance woes since Jan & feb of over $7000 ,BEN THE VP OF OPERATIONS IGNORE ALL MY TEXT AND CALLS i am talking to a attorney as we speak and also i will be taking more further action i have all sign papers where jobs was completed.

On 10/12/17, I bought 2 truck batteries from Autozone in La Vernia Texas. 40 and so then I asked them put the purchase on another bank card. 40$ on my other card. I called and asked for a refund since it was put onto my bank debit card but was told that there wasn't a transaction and no receipt.

I was told by their general manager who called me back that the Autozone bank had released my refund immediately and it would take 3-5 business days for my bank to process it. Now, after 5 business days, my refund still has not been processed with USAA bank.

59$ until my refund came in. I refused to take his personal money as this wasn't his problem, it was an Autozone financial problem. I am very disappointed in Autozone's financial practice. I have been doing business with them for years in San…

When to your store in Alvardo texas to get plug for 2010 Dodge nito heat manger sold plug s that to long argued with they where right refused to refund me this happened about 10 a m 9 20 18 i buy a lot of part 817 805 9476 got right one s a O riley s

You have some dumb employees at this store.

On 9/10/17, my Husband went to the Auto Zone store located at 10111 International Blvd to purchase a car battery using one of my credit cards. 15. My husband ended up using my Discover Card to complete the purchase. I was beyond annoyed.

I went into to the store on 9/12/17 to inquire about having the amount reimbursed only to be told by the Assistant manager, Sergio Cortez, that there was nothing he could do and I would need…

I have visited the autozone in La. Ca. / vermont street branch several times for my car needs.. Maybe because my clothes were dirty from fixing my car, i dont really know the exact reason but they were behaving unprofessionally.

More specifically, i was just looking for what i needed , instead of being courteous and helpful they were more interested in flirting with each other and telling me not to touch anything. Especially-i havent even laid a finger on any item.

When i aporoach the counter and asked them to look-up a certain item for my vehichle it was obvious they didnt want to do their job. Thats when the man told me i had to pay for it. ( for him to look up something on the autozone computer).

I believe these 2 are acting this way most likely due to a lack of supervisory oversight…

i girl Freind lost her receipt in was at night I drove to 5 store they were all close so I drove 6 miles to a 24 hr store on 43ave and cactus in phoenix to get refuse I did not want cash just store credit because with out the receipt that wasn't going to happens.

he will fix there ass Henry underwood 602 295 2772 the part was a mass air flow new never used. i will talk to the DM this morning thank you

Put on hold for 26mins then got hung up on. Called back and got rudely hung up on again.. Then went there trying to buy a battery and got no help.. Was there 46 mins.. So I went some where..

Will never go there again. Imperial beach store on 13th an Palm sucks... No more auto zones for me ever...

Autozone in El Cajon ca ruined my engine, lied and stalled when I tried to speak with corporate. And declined my claim without speaking with me.see you in court

I have done alot of business with autozone but 20 days to rebuild 2 calipers and still no word .they said they would call about it they didn't so can it take a month maybe more maybe my parts are lost you guys are not doing to good...can I get them back not done ..I'll do them..please get them back ..or I'll have to upgrade the brakes..and I don't know why brakes are so hard...I need my parts back

On Wednesday August16,2017 I had problems with my truck starting. My husband, Walter Mullins, is presently away at work in Texas. This truck is my only means of transportation while he is away at work. We thought it was the starter and the employee at the Waynesboro, MS Autozone thought so too.

A new starter was ordered and I picked it up Thursday August 17. Our son-in-law is a mechanic and he tested the battery first to see I it was the battery because we didn't know the battery would cause the starter not to work properly.

The problem was the battery and not the starter. We never took the starter out of the box and we never put it in the truck. I returned to the store to get a refund and the employee whose nametag I did not see proceeded to tell me he could tell it had been put on my…

Yeah I'm disappointed because I order a piece for my Mercedes i spend $240 in the piece was supposed to come the day after and it's taking 3 days instead and I pay my mechanic to take everything apart and I had a tow my car and everything and I still don't have my part I stopped going to Advance Auto Part because they always mess up on the orders and the orders never get there on time and then I go to AutoZone and then start doing the same thing now

I taken a core starter back to your store in eastland Texas they gave me back the wrong starter core and now I have no statter

I've been doing a semi major MOD on my truck for several months, and been getting my supplies mainly from AutoZone, & some from PepBoys. On August 9th, I was in City of Ventura, with my 3 year old & her mother.

It happened that I Lost My wallet, & in need of some cash. In my truck I had few items I had recently purchased, but have not used. We went to the store in Telephone RD, Ventura & asked the Associate if there is a way to look up My receipt, Using the Card I paid with, or Phone #....

However, the Response we received was anything but normal. He flat out accused us of stealing! & reached out to grab her bag. I asked him to Calm down & suggested that he check the Cameras, to see if we walked in with the merchandise or not.

He said he didn't need to, and reached for the bag again, then…

The parts store on Groesbeck in Roseville MI is selling drugs out of the store and has been for the past 2 yrs and I'm sick of it I will be filing a complaint at the Roseville police department and city hall. My son has been a recent victim of this and he is the one who told me that this has been going on for 2 yrs. Please take immediate action.

Or it will also go out on social media as well.

They advertised a power steering pump with pulley and I got the pump with no pulley. Sent email and tried to contact them. To reply at all. Horrible customer service. Do not buy parts from them.

As an employee of the store 2036 in Acworth, GA the store manager is rude with my person and a commercial employee that his name is John B. the other day was trying to help out in commercial and had made faces at me and gestures of disgust.

I think as a part of the team I deserve better treatment since I treat other employees with respect and dignity. My experience so far in Autozone is not the best and I'm not a person that likes to complain and would not care about this however this kind of incident brings down the moral within the employees and impacts the store functions and probably the customer service.

I found out yesterday that my car was leaking oil. Neighbor checked and I only had a tad on the stick. Called my auto shop and was told to come in tomorrow but I needed oil put in now and they told me what kind to get. Went to AutoZone and asked about the oil. The man pointed to the row of oils and told me to go get it. I went back to the wall of oils and looked for what I was told to get: 5W20 Synthetic Blend. He told me the black bottle. I found 5W20 in the black bottle and took it up to the man. I asked was this the right one, Synthetic Blend.

He said I never told him Synthetic Blend and to go back that it has it on the bottle what it is and it's in the grey bottle. So I went back to the wall of oils and thought I found the right one this time but when I got back up to the front and…

I came into the store for one simple need a winter windshield wiper, driver's side only the store on 38th Street in Anderson, Indiana. It may be the last time that I ever visit your store. I stated 3 times, I don't care how much just get me the winter windshield wipers for my 2009 Chevy Malibu, he yes these were, I purchased it on 12/12/2016, noticed this morning that they are not.

Just because I am female doesn't mean that I am stupid. I will spread the word not to go to Autozone, this is ridiculous.

I.ordered spark plug wires on 11/29. On 12/3 received an email saying we had a little delay we will ship it on 12/4. I called them on 12/8 got.the wrong info from the first lady and told I wasn't allowed to speak to a supervisor. I called back and got the right info but also was told cant talk to a supervisor i told him if I call back and get a supervisor I am gonna be aggravated. Within a minute got a supervisor and the same info now I was upset that both people gave me the wrong info and was mad I got a supervisor.

The supervisor told me that they had a mix up and by the next morning on 12/9 they will send me a tracking number and the part will be Monday on 12/12 with over night shipping for there mistake. I called on 12/13 to find out that the item is out of stock till 12/27. After…

I had a super great experience at Autozone located in Gilbert Arizona. Store# 2731 to be exact. The Associate named Daniel Belanger helped diagnosed and fixed my car that consistently stalls, had been previously mis-diagnosed by several mechanic shop's with a high expense involved. Daniel went over and beyond to assist me in diagnosing and repairing my car. I was thrilled. My total cost to repair $100.

I would recommend anyone who has a need for car service to go to Autozone, especially the one in Gilbert Arizona. I would like to give a Huge shout out too Daniel Belanger and Mike Ritter for their superior outstanding customer service.