AutoZone

Dumbest peaplei have ever had to deal with sells me parts that are not for my car tells I'm wrong but wasn't u will never see me or anyone I know in your store again

Need to fix truck but system is down at 08302 store need to return part it has been down since yesterday NOT A HAPPY COSTUMER

I visited this Auto Zone on 12/30/18 at 11:11 am in Levittown, NY and the woman in this video, claiming to be the Manager without being asked, was behaving very unlady like with me as well as yelling, raising her voice and rufusing to sell me a product! This was a terrible experience as I came here to get a part that wasn’t available in your Auto Zone in Bethpage.

Terrible service and a terrible woman !! I wish her better days.

I went into your location and was trying to purchase some car cleaning products stood in line for at least 10 minutes finally I said is anyone working this register and the guy snapped at me and said I will be helped once the gentleman was off the phone but before he was off the phone he was simply stocking ignoring everything around him and

I told that to the guy and he got all Snappy and I don't need that salt because of that I will never go to AutoZone again I'll just go to O'Reilly it was a store on about Airport and Colfax in Aurora Colorado the time was about 10 it was a Spanish gentleman older man of the counter because of that you lost a customer hope you're happy

i was in the auto zone on 19th ave and Osborn in phoenix ,AZ yesterday Dec 27 2018 at around 130 pm this asst manager Luis NOVA always give me a hard time he act like don't like to service black people i walk in the store i ask him a simple question he act like he don't here me talking or he don't give a dam attitude! then he give a fucked up answer.

i am 45 years bus and truck mechanic and i worked for county on the 27th of Dec i ask him a small question he had bad attitude so i ask him in a funny matter why you always give me a hard time he said fuck! me and walking a way from the register and told another co worker .

i think it was the store Manager that he's is not going to serving me and went to the back of the store . 602 -295 2772 i need to here from some body asap maybe a…

I went to AutoZone in Stafford Texas on 12/26/18 to purchase a taillight bulb. I did call the store before heading out and ask could they put the bulb in for me and explain I am a single female and has no clue.

The receiver of the call said yes if they were not busy. I got to store and a young man help me find the bulb. He ask me to pull the car up to the front due to the rain.

He attempted but was not sure how to do it. I even got the manual out to attempt to help him with the instructions. He went inside and got the manager of the store. He came out and I ask do you want me to back the car in the opening since I was aware of the rain.

His statement was "well I am not going to get wet". He went on to say "I told him to just tell you he can't do it" very rudely. The manager look at the…

Ok. So let's just start by saying i nor anybody that i know will ever shop at any of your stores again. And i do mean never... on 12/21 i observed the most poor service from any company i have seen in my life!!!!

The were 3 men in the store and a disabled msn walking on a cane asked for help to pour antifreeze in his car and they told him they don't do that so u mean to tell me you can change a battery or change wiper blades but not put antifreeze in a car?

So i told the gentleman that if he goes somewhere else to buy the antifreeze i would go there with him and do it myself i just didn't want him to buy anything from there so he left and i put my 300 dollars worth of stuff back and also there were 3 other people in line who also left the store because of this.

The store is in lithia…

Store # 3287, spoke with store Manager Heather, Purchased Duralast Gold ront/Rear brake pads for my 2005 Saab 9-5 and was told at the time there is a "Lifetime" warranty for this product. This was explained to mean that once the pads wore out I could return them for a replacement in kind for as long as I owned the vehicle.

This warranty was honored several times over the years until last evening (12/17/18). On arrival at the store with old pads in hand, the store manager (Heather) refused to replace the pads. Her reasoning was that the pads had experienced normal wear (never looked in the box at the pads condition nor at my account - (856) 589-3122 & (302) 452-9833) and was not covered under the warranty.

Moreover, she stated that Autozone never had a "Lifetime" warranty on pads and would…

What kind of people do you hire to be a manager? Big chain corporate companies hire stupid people to run their business n all they end up with is huge turnovers. Figure it out, u get good people that are ready to represent ur company, but don't see it because u hire incompetent people to run your stores.

Maybe you should look at some of the employees that are willing to do the job!!!! Just saying, look closer at them, not the ones u think are educated to do it. Educated people think they've earned it, but they're just looking for comfort in a position they don't understand.

INDIANAPOLIS,INDIANA,46204. when theirs a problem with ''WARANTY '' the employee's and management wont correct the problem, LIKE WISE - my phone number is 317-999-0025 . I'M HIGHLY REQUESTING THAT AUTO ZONE ACKNOWLEDGE - WARANTY FOR ROTORS AND CALIBERS UNDER 317-999-0025 RONALD L,ROBERTSON 501 NORTH EAST STREET'APT #APT 509 INDIANAPOLIS,INDIANA,46204.

9/27/18 we purchased wiper blades from store 6071 Richfield NC receipt 009918. A store employee damaged our windshield during install. 98. They stated we would be paid for the damage. We have received no $. Address 21579 Hackney Circle Lincoln DE 19960. Phone 302-430-7682

My wife started working at AutoZone about 6 months ago now. A month working there and my wife ends up having an affair with one of your managers named Trevis. I know this is a personal problem but I have the text messages saved between the manager and my wife that explain how they "flirt" at work and how it escelated into an affair.

I plan on using the evidence as proof of adultery in court. I am very dissapointed in the lack of professionalism at the Arsenal St AutoZone in Watertown, NY. Does AutoZone have any rules or regulations against a manager sleeping with a new employee?

I drained my radiator into a 5 gal container, that I bought from autozone, took the antifreeze to the store and they refused to take it, stating that they have no facilities. I bought the antifreeze there and I needed to drain my container to allow me to drain my oil.

I always bring my oil and antifreeze here. this store is located AutoZone - 3545 E Main St, Farmington, NM. I do not know what to do now. 505-326-3348.

At the Belmont, Ms store. Employee Nicole got my phone number out of system and sends me texts all hours of the day and night. She also has offered several times but has also done different things like not putting something in system so I can come back with it and get core charge back or refund on old part, so it will actually be free.

And fulgar language loudly in store.

your commercial managers are drug dealers there all ways high and smell like pot the hole town knows it looks good for auto zone you need to think about drug tests for all who work in the tiffin ohio store not a joke sell drugs in parking lot next stop for me is tiffin police department .sick of seeing this crap in our town a surprise drug test would do the trick I hope you care enough to do what you need to do for are small town thanks.

I don't like you people calling me a liar I recorded all my calls I ask for an American and you hung up on me 3 times I want a good battery you sold me junk you sold me a December battery when the sticker I obviously said to that's February cost to Executive offices do no good you get these Mexicans who can't even talk Guatemala wherever don't know don't care I recorded all my calls I'm going to spread the word about AutoZone..

and the girl in Columbia your regional office said that the district manager would call me back in a few minutes that was a lie too I guess AutoZone that's all you know how to do is lie this is why you disconnect yourself from the Executive offices from the people you don't want to be called on it being a liar

This is not the first time I had this problem in an Autozone I previously went to the store in Atlantic avenue and Military trail in Delray beach FL. I will start looking elsewhere for my parts and you need to do better with your store managers.

Don't expect me to do any more buisnesd there or Auto Zone period anywhere. I'll be sure to let everyone know what kind of poorly run company this is

Bought a fan assembly for a car , had it on 2 months and it fell apart as she was driving home. had to have it towed home. When we check it out it blew the heads, its been 12 weeks plus since they said they would put in a claim and still nothing.

I'm very dissatisfied with this company, their just a consignment shop..... that don't stand behind what they sell.

My husband went to buy a new battery for his car. They tried to get him to buy new battery terminal wires while he was there. Then they told him they couldn't sell him battery terminal wires because his were a dealer part.

Then they broke his battery terminal wires during their free installation. Then they told him it was not their fault that they broke it because the part was in to bad a shape to begin with and somehow suddenly they found battery terminal wires for his car and demanded he purchase or told him he couldn't drive his car home.

This is total BS these are not certified auto mechanics who get to decide a part is in to poor a shape to use.

Also if it was in that bad if shape they should have referred him to a mechanic in the first place and not tried to do it themselves.…

went to store order part said would be in next went to store to pick they did not order .talk to manger whom said he would do so same result no part that they charge me for ,went to store once more lady gave me wrong part said I was trouble maker now I lost my money still no part

You buy parts from auto zone butvthey dont stand behind whatvthey sale they put it off on the vender who is usually from another country and leave you hanging for months then has the nerve to get smart with you when you call and they keep putting you off district manager and regional manager Bill who really has a bad attitude and no clue of the situation he shouldn't be in the position he is in teal bad for business

I went in the 24 hour store on summer ave. Waited. A good 20 minutes no one would Help me! Then I had items I wanted and stood at checkout 10min. No help didn't get my items no one ring me up that's wrong

I have a commercial account and the AutoZone employees are always letting people charge on my account that are not authorized and so I'm getting stuck with these crazy bills and and my accounts are getting all screwed up because I wasn't letting them please charged up on my personal commercial account they act like I'm in the wrong because I have employees that aren't even allowed to charge to my accounts I am the only one me and

my wife but AutoZone let anybody come in there and say that they work for me or they doing something for me and charge my account that is no way legal then Friday they charged $250 to my account after I cancel the transaction so I don't understand how bad is it Anyway legal and then Sherry the manager over there is a lot of backdoor deals selling stuff out the…

Visited one of your stores and purchased a part for my vehicle. This is where the fun starts! After installing part in vehicle found out that part did not match OEM parts on vehicle. Revisited store explain problem to store counter.

After explaining problem to person that the parts catalog is wrong, person walked back parts bin and brings out a part you do not even offer which would bin the correct part. Than was told a few stupid things to try insult my intelligence and than ask to talk to manager which was told I'm it.

Ok than ask him how are we going to fix this? No answer but you can buy this part and bring the other back, well that was simply ease to say when he was not the person who was going to remove the transmission for a second time!

I knew the answer but could he figure it…

Rented a 1/2 drive toque wrench from Auto Zone 6/26/18 . Used the wrench to install cylinder heads . Followed Manufactures service manual to the letter. The wrench was out of calibration and broke a head bolt and compromised other bolts integrity. J.

store where the store manager told me the wrench had to be sent out to be checked. I gave the manager all my information and was told it would take 4-6 weeks before I had a answer. After 4 weeks I went to the store for a update where the manager asked for all my information again.

I told him I was leaving town for a few weeks but expected a call or a email while was gone for 3 weeks. Return home 8/28/18 and no answers . Went to the store yesterday 8/29/18 and still no answers.

Called the District office and got the run around saying they…

My main complaint is not the store itself it is the manager I assume that is what he is his name is "BOB" if that is actually his name he is an employee of the Antioch TN store. We went in 2 weeks ago to get a battery replaced and while he was replacing the battery he felt as if talking to my husband like he was a child was appropriate.

Well due to the battery it killed out alternator now please keep in mind this has a lifetime warranty and this man named BOB stuck it on a machine and it was screaming he hands the part back and states that it is a good part and refused to replace it.

Not only did he refuse to replace it he was also very rude to my husband but also the staff that was trying to help my husband this man needs to be FIRED!!!!

I've had a commercial account with AutoZone in Red Bank South Carolina I filed a formal complaint with the manager Susan Johnson about Frankie the commercial account manager I've had a friendship with Miss Johnson since our friendship dissolved my account at AutoZone has become totally unmanageable I will no longer be doing business with AutoZone because of the poor customer service I received from Frankie the commercial manager and Susan Johnson there has been quite a conflict of interest with my accounts when my core deferred with my Platinum Status with the company over 6 years I used to deal with Adam and

since my friendship with mrs. Johnson the commercial manager has been rude totally distasteful of with my personal business my service there has been shity for myself and my partner…

Email you due to part and part tie rod end 98 bmw 328ic and fail life time warranty and the inside went out as well so returned the end and and pickup tie rod assembly and paid the extra cost so 1year or so around 1and 1/2 years and the parts fail went back and Conover NC store there was no warranty on the tie assembly PTSM was to asked the Head manager about replacing the tie rod where it show I returned the end but

not warranty on the assembly the Manger refused knowing how your system works working for you on and off for 15 years I know this happens offen so I went to Nappa store and bought my parts in disappointed of your store I hope after many years of this problem you would fix your system but I see it just as bad as ever I as so

many will walk away from your stores due to this…

On July 22, 2018 we started our family vacation, unfortunately my truck blew a radiator in Kettlemen City, CA. I flagged down a car, the gal was nice enough to drive me to Corcoran, CA about 70 miles and a 40 minute drive 1 way.

I went to autozone there in Corcoran & purchased a radiator for my 1999 gmc truck, assuming all parts were enclosed. I installed the radiator to find out the autozone in Corcoran, ca failed to enclose the OIL LINE FITTING ADAPTER, boy was I furious very upset, having my family and 2 girls been stranded in the 105 degree heat, I then

have the gal Regina Rodriguez give me another ride to Coalinga, CA to get the parts needed was another 35 minute 1 way and about 70 miles. Needless to say I finally installed the radiator and was able to continue our family vacation.…

Sunday, July 22, 2018

What is going on with the employees and customer service at Houston Texas area Autozones.

Latest incident (icing on the cake) that prompted me to write:

Today, Sunday, July 22, 2018; this morning I looked on the Autozone.com website and found Part# G63722 -- Gabriel Ultra Shock Absorbers for my brother's 2000 Jeep Wrangler. These were going to be purchased today, then the set currently on the vehicle would be returned for a refund (per the limited lifetime warranty). The nearest pair on-hand where 27.5 miles away in Wharton, TX. Won't be able to repair again till next weekend.

I called over to Autozone # 6261 in Wharton, Texas at @ 10:35 am CT, and talked to on-duty store manager Jeremy. He checked his computer, plus went back to the shelf and verified/confirmed…

Had a battery replaced on my 2014 chevy truck, The person that changed the battery must have had a large belt buckle and scrached my paint to the primer. I talked to the asst. mgnr and she gave me a phone number to call, when I Called it was just a survey, The manager will not return my calls

I bought 2 batteries from the Midland MI store for my horse trailer. Got home and they were the wrong batteries. My husband called the Mt Pleasant MI store and asked about exchanging them. Was told they could do that.

We had 30 min before they closed. Loaded horses and took off. Called on the way that we may be 5 min late. The person I talked to said he would ask the manager to stay open. Pulled into their drive at 10:01. Ran for the door.

They had locked the door. Stood there looking at me and said we are closed. Due to this we had no electrical in our trailer at the horse show. No air conditioning. No refrigerator. I will never shop at Auto zone again.

On Saturday, after the show, I took the batteries back to the Mt Pleasant store told them I wanted my money back and I would get them…

I just wanted to say that most of the people only complaint but I wanted To take the time to say that I went to the auto zone store #2962 and the employee Christina caraballo was awesome the customer service that she provided my husband and I was above and beyond.

You guys should have more employees like her. I was very happy with her service.

was standing at counter answering employee's question about what part I needed when phone rang and employee answered phone and started looking up parts for caller. I complained and employee stated it was company policy to answer phones first . This is totally RUDE. I have been a customer for many years but will take my business where it will be appreciated.

don

I purchased a battery June 15th and it was installed at autozone. On June 22nd my son brought the car in because after cutting off twice it stated battery low. the battery was checked and he said good. july 3rd it cut off while driving and multiple lights came on.

I got a boost and drove on home. the next morning it wouldn't start at all. I had it towed to the dealership to only find out that the wire was not tightened on the battery junction block after the battery was installed. That cost me $110.

I want to be reimbursed for that diagnostic.

I AM NOT SURE IT IS LEGITIMATE. BUT IT SHOULD BE SINCE IT CARRIES YOUR NAME. I LIVE IN PUERTO VALLARTA , MEXICO. I WENT ONLINE TO CHECK ON AN AUTO PART AN FOUND THE PART LISTED ON YOUR SITE . PART NUMBER LC14390.

SO I ASSUMED THEY WOULD HAVE THE PART AT ALL THE STORES OR ORDER IT FOR ME. SO I WENT TO THE STORE HERE IN PUERTO VALLARTA AND ASKED FOR THE PART AND THE YOUNG MAN LOOKED IT UP AND SAID IT WAS NOT IN THE DATABASE.

HE WAS ABLE AFTER A MINUTE OR SO TO FIND SOMETHING ABOUT THE PART ON ZNET BUT SAID AUTOZONE DOES NOT STOCK THE PART AND WAS NOT ABLE TO ORDER IT FOR ME EITHER. IT JUST SEEMS TO ME LIKE IF NOTHING ELSE, ORDER IT FROM ONE OF YOUR STORES IN THE STATES AND SHIP IT TO THE STORE HERE, AND ALLOW ME TO PAY FOR IT IN ADVANCE WITH SHIPPING FEE.

THANK YOU FOR YOUR TIME.

I need to be contacted by someone asap I have a major problem and complaint.

I purchased a part from Auto zone in rolling meadows il. Was given wrong part. Tried to exchange at 2 stores, they said they didn't have any cash at the rolling meadows store. They sent me to another location & the manager had shut down store registers early.

Then goes on to say the other Autozone should be called her. I will never shop with this company again. Rude unprofessional & no one wants to work.

02. On May 17, 2018, I had to jump start my vehicle due to the battery not turning over. May 29, 2018, I had to jump start my battery once more. On May 30, 2018 the battery was completely dead.

I couldn't get the battery back to the store until May 31, 2018. I was told that I would not be able to receive the three-year (36 MONTHS FREE REPLACEMENT ) since I did not bring it to the store on time.

May 2015 to May 2018 is within the 3-year(36 Months Free Replacement Period). May 26 to May 31 is 5 days. Still within the 36 MONTHS. 35 for another battery. That's not good customer service. I will never shop Auto Zone again nor will my family and friends.

I went to toccoa ga AutoZone and to rent a tool . I had rented on Monday a tierod took . So Wednesday I return to rent again and the manager was rude and told me they don't have it .

Makes me get a different tool . And then when come back to get corrected I need correct tool . He had it my husband had to go and ask . He was rude to me as a woman

I was at your autozone and watched a customer steal a car battery let me clear this up. your employ who I always go to for all my car needs Matt was helping the young lady. your computer locked up with her card ad he asked for her Id which she handed over.

he went to do what needed to be done and she grabbed her id and ran. HE OFFERED TO PAY FOR THE BATTERY BUT WAS TOLD NO YOUR FIRED. I will never shop at another Autozone ever again if you allow managemnet to fire someone over this.

the sad part over this is that he is the reason i shop there for my car needs. I will take my business eles where

I went to Autozone store today,4/18/18. When I walked in( Luis)? was taking care of a customer. I stood in the line about -10 minutes. There was a person still shopping. After he finished I approached him, but he called the other person and helped him.

I told him I was the first in line; he said that the person was there before me. Very unsat. I am one of your best customer. Here is my phone number 619-292-2129, 267 0595 old. It happened between 2:50-3:20 pm, 4/18/18.

Please check my record I bought expensive parts from your store.

Live in Lubbock, Texas. Store at 2700 block of 82nd street. Went in to check on battery. Employee told me that it needed a charge. 5 hours. Went back to check on it. Employee told me that the battery is okay.

I said it must be the alternator and I will bring it in to get checked on. When I was walking out the door. Another younger employee told me to take two ballons and rub them together and use it to charge my battery.

I just looked at him and just walked away. Is that the right employee to have to make fun of customers. I was a customer (maybe at a different store) will never go back and will tell all my friends.

I do work on cars and trucks for side jobs. Never had this problem at any Auto Zone's ever. Wow

we went to one of your stores /autozone 2960/--3908 w genesee syracuse ny/315 708 0076 because we need to return some spark s that we got there because they give us the wrong one s that didn't fit our car. well we were there we were going to get some new brake shoe for the same car and were told that they didn't have brake shoe for a 2005 doge stratus.

they never said that they could get them or anything like they just that they didn't have any i find that hard to believe they were just trying to get ready of us we were very polite to them there were not to us i buy a lot of parts but not were im not went it !!!

please make this wright and stop those two guy from harting you business, i will not go back to that store and my not go to any of your store if you don't make this wright. and i…

i didnt have any problem verbally but its the attitude of both managers!!!!!! so poor a customer helped me instead of anyone from. That store. I want this delt with.

My husband just went into Auto Zone at 6228 Middlebelt, Garden City, Michigan, 48135. We need a brake line for our vehicle. When he asked the man behind the counter for help, my husband was shown the brake lines and told "here ya go".

He wasn't 100% sure of what we needed, so he asked the man for help and was told "I don't know what you need". The guy would not, or could not help him. Not only was he completely unhelpful, he smelled very strongly of marijuana.

This was in the back, away from other customers, so he knew it was your employee and not anyone else. My husband asked to speak to the manager since this employee was so incredibly unhelpful, and the employee told him he is the manager. We were shocked.

This is so disturbing for so many reasons. Your manager should set the tone…

A. ,asked if they had any liquid steel puddy seen it then turned to look for the store brand version because the name brand was to high ,and the store brand or another brand was even higher. So I turned to leave the store at about 6 feet from the door the manager Devlin screamed from ,about 20 feet away "hey are your going to pay for that " .

I said I know you juat didnt call me a thief I didn't get the stuff its to much for so little . But Daniel seemed to think her treatment of a customer was no big deal . And the reginal Manager that I spoke to didnt think she should have been fired either .

I will never shop at autozone again ,and I will tell everyone I know not to support Autozone either .

Also anyone I dont know who ask for a cheap good auto parts store .

Went to autozone in Immokalee fl yesterday,had the worst customer service experience ,couldn't get help was completely ignored and sad part was the store was empty and yes I had to yell to get any kind of service told them they were very rude and they were deliberately igorning me. Lost my business completely.

They need to be retrained in giving great customer service or you'll keep losing business.

I visited the store in Sicklerville Nj at 7:32 am on Mon March 19, 2018. Since the store opens at 7:30 i was the first customer. As soon as the door open the "Manager" rudely said how can I help you!

I proceeded to go into the store, I ask him if he could help tighten the bolt on my cable on the battery. I told i brought a battery last week and I know that the bolt was loose because there wasn't a connection to the post.

He begin to yell about it's probably the cable, its probably something else, all this time he never had been to the car yet? So we went to my car I lift the hood and he continue to say that it wasn't the bolt it wasn't this it wasn't that.

I knew that it was the bolt because the guy said he didn't do it very tight so I wouldn't have problems getting it off if I needed…