AutoZone

On numerous occacions you call the damn store and they won't answer. You wait on line for 15 to 20 minutes and they hang up. Is this what customer service is all about? people get tired of waiting and leave. If this persist..

this is the Morovis PR store.

The stor located at 2295 Hempstead Turnpike east Meadow closed before the time I been there at 8:50 pm there already closed I saw three guys talking in side the store wait for the time is not make sense.

I was treated horribly in this store for being a woman. ” It was very inappropriate and I was highly uncomfortable for the entire duration. I will never be returning to your business and I will be posting this all over social media and any of your website.

I will also be contacting your corporate office. If this is tolerated outright to a customers face I cannot imagine what else goes on in your company.

My first trip to autozone was Thur 4//28/19 and was told after a engine check that I needed a battery, I would have purchased it but they had No one to install it, I then went to Auto Zone in Carson Ca On Sat 3/29/19, and asked if someone could check my care due to engine light coming on I was told by the manager named /wilbur to pop my hood and

he would be out there, well my hood was already open so I stayed in lobby at this time only one man was behind me in line, I stood there for 15mins then noticed the man behind me was being assisted outside,I went Outside and told him I was first in line he told me that he did'nt know I was waiting, I went back in and

asked the manager and was told he went to lunch. I stood there for 20 mins and by now the store was full. Not only did the manager…

I've been a loyal customer of Autozone for many years but my experience in customer service has been deplorable. The Autozone is located at 5418 Cleavland Blvd. Caldwell Idaho 83607. The person I'm have a complaint about is Luis, he is very rude and unwilling to even ask if you need help.

Today I came in to pick up parts I ordered and he just ignored me, I didn't get help, he didn't even offer to help, the store wasn't even busy. I saw another employee walk out from the back and he was Jonny on the spot, saying how can I help you, and so on.

This has happened multiple times, and that's why I'm filling a complaint.

Store manager in Bradenton in 57th Avenue I believe his name is John D, not really sure Was really rude and very nasty, inpatient. I made a purchase at an other location, I paid for 2 items but they only had 1, with my receipt I can pick the other one from that store He called me stupid, and didn’t want to listen to what I’m saying.

He walked away from me while I’m talking. I felt really mistreated, I’ve never been treated that way in my whole life. One of the my worst day. I will never never go that store again. I hope somebody do something about my complaint.

My daughter had a Battery issue with her vehicle and stopped at an AutoZone store in Hendersonville Tenn. He checked her Battery and told her the Battery was bad. My Daughter said she would buy one and the AutoZone person said he wouldn't be able to put the new Battery in the vehicle cause it was raining and also said the Battery is in a bad spot.

Well I have worked on that vehicle before and the Battery is NOT in a bad spot to get to. So my daughter took her vehicle over to Advance Auto she purchased the Battery their and they installed it in ten minutes.

I called and talked to the manager Randy at AutoZone and told him what happened and he didn't think that was a big deal how his employee handled this. I was shocked when he told me this on the phone.

I Told Randy I will get a hold of…

I returned an item to autozone on the twenty eight of March they said I would be credited couple days later now in its tenth day I haven't got my money bak and now store manager calls to tell me they paid me cash I want my money bak ASAP please can someone see to this being handled thank u I think I've waited long enough

Alexandria, La. JONES, at the City police station called him, trying, to tell him, to do the right thing and give me my money, he lied, said I gave him $120 for his pocket, and services, So CPL. ask him what he did, he said, "I tried everything, and that mot###fu###, wouldn't start!

He showed , then he was nothing but garbage unfit for customer service, but you at Auto Zone don't seem to care, he still there,, people say this is not his first time, he been ripping people off and he's a drug user also. I WILL GET MY $280 Maybe more!

You allow got him working in customer service, but, he I a criminal! Probably stealing credit card infor, addresses of other seniors, rapist, or capable of doing any act of crime, he solicit in your place of business, did me harm mentally oh, some body gone…

I was here at the auto zone on Amar and Valinda Ave, I needed a can of Yellow paint, it was busy morning for them, so I waited for about half an hour, I grabbed some deodorants for my car as I was waiting and a ratchet tool that looked cool, When I got to the register I told the gentleman that I needed a can of paint, so he went to get the key and

came back and told me that they where missing the key and was going to not be able to sale me the paint, I was not upset at that, what got me upset is that he asked the other staff members and no one knew where the key was, and none of them even bother to help him find the key, there is a lack of team work in this store and I hope something get done, I walked out empty handed, and upset..

I was here at the auto zone on Amar and Valinda Ave, I needed a can of Yellow paint, it was busy morning for them, so I waited for about half an hour, I grabbed some deodorants for my car as I was waiting and a ratchet tool that looked cool, When I got to the register I told the gentleman that I needed a can of paint, so he went to get the key and

came back and told me that they where missing the key and was going to not be able to sale me the paint, I was not upset at that, what got me upset is that he asked the other staff members and no one knew where the key was, and none of them even bother to help him find the key, there is a lack of team work in this store and I hope something get done, I walked out empty handed, and upset..

I bought duralast gold battery it’s still under warranty but not accepting because not showing in my phone number I am very disappointed this situation My question is this what means a warranty why we buy high price with warranty because in future no result battery have a serial number it’s very easy to pull-up and find then exchange it I hope autozone resolve my problem

Slow slow slow so slow what sad sad day for potential customers, sad sad sad sad !!! .

The young black manger was Nasty and Everytime I go in and he's there his customer service is not at all professional when shop I'm there to spend money, I always ask questions about what I'm looking for he cut you short no answer then when you go on looking he tries to hurry you he at the South Blvd store in Charlotte the 24 hour store he has bald on top little hair onside this happen on 4/6 /2019 8am

In the last three weeks my truck has been broke down twice I have went to your store on Northern and Pablo and both times I’ve had to walk away it’s been the same attending both times he says he’s new and all the rest of the people in the store did not help or try to help they sit behind the counter eating food I am on foot trying to fix my vehicle and

they are treating me like I am something that don’t need to be taken care of a paying customer I was in the day before told I could rent a part and was given a name to come back to I had to get the money up $102 I get the cash go over there the gentleman that I talk to yesterday is sitting right behind the counter he knows where the party is and

he let me stand there for 32 minutes with my sister with back damage we had to use her credit…

My friend purchased a Duralast Battery from Auto Zone about a couple of years ago maybe under a couple of years. I went back to have battery replaced. They had not put my warranty in under my name or number.

I asked if they could just check the battery for a number or anything cause I could not afford to buy a new one. They said no we need a number or name. When my friend purchased the battery she indicated that the guy was rushing so you might need to keep up with your receipt because you have a three year warranty.

Well I cant find my receipt I've looked high and low for it. What I'm trying to say is so if I had anyone name with a warranty on a duralast battery i could use it because y'all dont have anyway of knowing the battery was purchased from y'all unless it's a name or number…

I’m a business and they don’t want to pay labor claims beware if your a business they will sell you junk parts and won’t stand behind them

Went to Pickens sc auto zone to get windshield wipers the older man came out and was rud looked at my van which is a 1999 Chevy astro and said I needed to update to a better car. I didn't think it mattered what your car or how old it was mattered.he was rid put a rain jacket on so I couldn't see his name.

This is what I wrote on Yelp:

I bought a battery from Autozone on Federal road. I assume she was the manager that told me they do not take brand new, never used, never connected, not a scratch on it, returned batteries bought at the same store with receipt "because they can't resale them". I did not argue with her and I knew she was lying. I went to another Autozone and they took the battery and refunded my 200 bucks without question.

DO NOT DO BUSINESS WITH THE AUTOZONE 1210 Federal Road Houston Tx 77015

She straight out lied to me which means you can't trust that Autozone with anything.

I went to Auto Zone at 50-700 Harrison, Coachella, CA on Friday, March 30th 2019 to purchase a new battery. The cashier brought the new battery out and installed it into my 2016 Honda Civic. I went to turn my car on and it did not start.

All panel and outside lights were working but the car was not starting. My car had no problems other than it needed to be jumped to get started. After about 30 minutes, the manager comes to tell me that I need to tow my car to the dealership because Auto Zone is not a shop!

Auto Zone installed my battery and all of a sudden my car doesn’t start and they want no responsibility for it. My 8 year old son and I were stuck in the parking lot for 2 hours with all workers inside carrying on about their business.

I had to pay out of picked to tow my car. If…

Last summer, I took my car to the local Auto Zone because I needed a new battery. I own a 2014 Mazda 6 with about 70,000 miles. The offered to put the new battery on for me. As soon as the young guy did it, my car began to spark and alarms and lights on my car began to flash like crazy.

sparks began to fly and lights and alarms started flashing like crazy. Why? because you guessed he hooked it up backwards also. At this point, my car would not start or do anything. They called the manager at his house and he came and looked at the car.

Now that I have been sitting in the parking lot for 2 hours, they determined that my car was going to have to be towed to the Mazda dealer or something because it was totally messed up. Auto Zone kept my car for 3 days to fix the problem.

When I got my…

The store is supposed to open @ 7:30. I look up the times on line before coming at 8:03am. The doors were locked. I called the number and I where are you located. Just to make sure I got the right one.

The manager gave the location. I informed her I’m in the parking lot and what time will you be open. She ask me why you called you see we’re not open. I tried to spoke and she cut me off saying”we will be open in thirty minutes and hung up.

So rude, I just went to Oreilys.

I went to purchase a rear wiper for my Rav 4 . You advertise the service for wiper change is free so why don't they change them . J at the White Horse Circle . 3150 S Broad Street. Thanks Christine Herceg

Arturo cerros neglet to help me and was rude. Had 7 ppl behind me and he help them. Even the ppl said i was there 1st he said not to worry.. I had to go to orileyies for my parts. Here in Stephenville tx.

88 and I asked for a price match so the manger came out and did it but she was rude about and said " I will not allow any more price matching from Walmart this is the last time just because they are cheaper" I have been a loyal AutoZone shopper for almost 40 years and I am tired of this stores rude employees every since Beverly got transferred to the hub there are only a handful of employees that are good the Best one name is Byron he knows what he is talking about

119 N Power Rd, Mesa, AZ 85205

well first of all you cannot kick people out of line that are standing there waiting to pay . while the guy is getting your part and this child with a goatee in this store comes up tells me . I got to move out of the way. cuz he's got to help his customer. cuz he's too stupid to help the other customer. The lady had to go fix his problem on his register. he clears the register of all my stuff. Yeah Fuck that.! That's bullshit. That kid needs to lose his job.

I've spent over 20 to $30,000 at AutoZone restoring vehicles. I will never spend another penny in this store or any AutoZone anywhere.

I sent this complaint last month to BBB. I am a 100% severely combat disabled veteran. I need to make sure that my vehicles are operable in case of an emergency. I have been an AutoZone customer for about over two decades and so far the service has been outstanding.

However, on 4 October 2018, I bought two batteries which one was for my 2005 Mustang. Recently during the past month, my car would not start and I jumped started my Mustang and the battery worked. This week my car would not start at all including a jump start.

On 25 Feb 2019, I took the battery to AutoZone and the customer service representative checked the battery. He stated that he can charge the battery. I told him that is not acceptable because it appears the battery…

I'm the Service Director at a Toyota dealership, a few blocks from the Auto Zone on Route 12 in Volo. We purchased $500.00 worth of parts last night. This is, what we thought might be a start of Non-Toyota parts to be purchased as your company has solicited us. We've worked with the local NAPA dealer for years, but lately wanted to branch out.

The person was rude on the phone with a curt demeanor. When one of our employees arrived to pick up the parts he felt interrogated by questions and was solicited to work for your company. I was quite surprised as we are not a competitor of this establishment nor have any knowledge of previous confrontations . Your employee's name was Jaimie Q. (not sure of the full last name) but he did identify himself as the manager).

I wanted to reach out…

Went to ask for help on purchasing oil for my car the employee (a younger guy who was in a personal conversation with another employee) came over and ask “what I needed” I explained Oil for my car his reply “I don’t know what kind of car you have or what oil your car takes you’ll have to look that up” I then said can you help me look this information up & told him type car I had he replied “no I can’t you’ll have to do that” I walked outside tried googling what type oil I needed and found several.

I went back in & ask if he could advise which would be best again he said “no I don’t know what you’d want” I said just enough till I can get somewhere to change my oil I’m from out of town he said “No I don’t know what youd want” I then said can you tell me where the closest place is where I…

On Friday march 15 I stopped at the AUTOZONE store at 1242 capital drive Pewaukee WI ,store #4338 on bought a dome light bulb at 705 pm. I installed the bulb and realized it blew a fuse and my car wouldn't shift out of park after looking thru the owners manual it didn't give the exact fuse to replace so at 738 pm I decided to buy some fuses to hopefully fix the problem.

As I was checking I mentioned that my car wouldn't shift out of park,his comment was sounds like a fun project, I stated yes, considering I was parked in front of their building stranded at the moment, not once did they offer to help as I was trying to figure out what fuse it was. I saw them starting to get ready to lock up the building at this time it was 800 pm, they shut off the lights locked the door and left.

WOW…

I went to the Autozone in Pittsburg Kansas 66762 looking for a gasket for my vehicle. I talked to a colored guy named "Eddie" he brought me 2 different gaskets of different sizes from the back for my vehicle. I asked him how I could be sure which one would work as my car only used 1 kind of gasket for the fix.

He looked at me and rudely said he wasn't my mechanic and he was only there to sell parts! So I replied with so you only sell parts and are not there to be helpful to customers? His reply again was he wasn't my mechanic and he wasn't going to check anything to see if it would actually fit.

3 days later the manager a (women) calls my phone and wants to know about my complaint, but the thing is she was there when this all happened and at the time she said nothing or even tried to…

was at your Shirley store on long island I own 4 repair shops your manager wouldn't let me pay cash on my commercial account because it was a sunday and she couldn't call my store to verify fucking bullshit so now advance auto will get all 4 of my shops business fuck you very much!!!!!!!

My husband called auto zone and asked a ? )parkersburg Wv. And when conversation was done the Girl working their didn't hang phone up all the way. ( Male) and they was making fun of my husband's questions. And saying bad stuff about his ?.

My husband has a body shop and buys a lot of parts off your business, and we will never buy off ya'll again.. if that's the way you conduct business their. To have employees talk about customers that was very rude.

And I will be posting on my social media page to let my customers know how business is being conducted their.

I initially had a superb experience at the store in Ontario, California. Sadly, it turned ugly, and I did not return for the remainder of the items I wished to purchase.

The salesperson Dan (not the manager named Dan) gave me superb service advising me about products and helping me get the best deal. I was truly impressed.

Sadly, when I asked for a recommendation for a mechanic, he advised me to go to someone who apparently was a good customer of the store and seemed to be a friend too. That would have been all good if Dan didn't emphasize that the guy was "white" and, seeing that I had no response to that, repeated, saying he was "white and middle class." Apparently, Dan doesn't like people of color or people he might not think are "middle class," whatever he means by that. I took it as…

I bought the wrong product for my car as my mechanic explained to me and returned it within 3 days unopened wth the receipt. A young white cashier took it, open the top, shook it and weighed it in his hands.

He then left to get another one of the same. I asked him Was there a problem. He said this is used. , I never opened it or used it. I asked to speak to the manger who was standing at the next counter.

The manage Walter blatantly said we don’t take those back anyway and it’s used. I was appalled and shocked at what i heard. He rudely said comeback tomorrow the manager will be in. I couldn’t believe my ears. I asked about the refund policy and he said we don’t returned items.

He pointed to the door to where the policy was posted. I reply it’s wasnt opens or used and…

Have been going to location for a long time and I spend lots of $ there. They wouldn't swap my warranty on a tie rod end because they said it was returned already. They pulled up my file and I showed them all of the parts I purchased on that date.

I also showed the duralast part in my hand. How could it have been returned when I'm holding it?? You have recently changed management in the store and the manager blew it off and stuck the red shirt with the problem.

This isn't the first time I've had a problem with warranty exchange. But at least the previous management would work it out.

I was shopping at the Pittsburg Kansas Autozone and literally had to hunt someone down for help.. I was not even greeted upon entering the store..After finding someone to help me they were very rude and unhelpful so instead of buying anything I just left instead....I will never shop there again and will tell all my friends of the poor service I received! I ended up going to Oreilly's to get what I needed and the people there know about customer service and were very helpful.

I have been going to Autozone for years and love the staff but one individual in particular Sarah who works in the malden and sommerville mass outlets, never honors the lifetime warranty parts i return. Sarah has a ruined quiet a few days on me being too lazy to search the computer or making me wait 30 mins while she has personal phone calls before searching the computer then telling me she can't find the item while its in front of her.

I am active military and have been stranded a few days getting to work because Sarah chooses to not honor lifetime warranty or is too lazy to look or maybe its because i am military i don't know. Today i will file a complaint with the regional manager of autozone and i will also contact veterans affairs to report my encounters as is what i believe to be…

I recieved the wrong parts after giving all the right information about my vehicle. When I came in to switch out the parts they had to order them. The manager Anthony told me he was going to swap out the parts.

I came in to swap them the customer service was awful and they didn't explain there policies and refused to swap out the parts without charging me for them

Great service . Store # 233 in Johnson city Tennessee. Staff went above and beyond the call of duty in service . I keep the store phone numbers in my cell phone. Louise and Zac did a great job...... Will go back to store.

All these complaints just go in the trash.get together people in your area and go class action lawsuit and get results. Otherwise you will be ignored because autozone execs don’t care so take their money !!

The worst and the dumbest people ever they could not even help with a boost when I was in the parking lot they were rude and had no knowledge about anything

This has been the 4th complaint i have made. I have called to leave a message with on duty managers, called and left my number at the main office at Lee Trevino in El Paso Tx. and talked to man named Albert, Martin and and a Jose and still go in and the same employee is there with the same SHIT ATTITUDE!!!

I go in the Autozone i say 5 times is a month and when i need help i go to a girl in an grey shit named Audellia.. " Every time i have gone she just stands behind a counter looking at a computer or on the phone giggling..

When she does help she gives a dame attitude and said another employee up front can help you!!!!! I notice she is a MANAGER!!!! REALLY!!!! She has no manager material and why work somewhere you dont want to.. " I live 15 minutes away and this is close to me but why…

The parts person coughed in my face several times, I finally backed away. I tried to replace a battery he had to get help to determine which battery I needed. He tried hard to sell me a bigger batttery that would have fit the space.

He then tried to sell me felt washers and lube, I said know and he said it would voice the warrante. He was arguemenitive, I told him all I want is a battery. He said all he was waiting for is how I was paying, I had been holding my Discover card the whole time.

I finally decided to cancel the sale. I own a farm and 22 vehicles,I will not be back.

There is a dark skinned female African American sales clerk who is always rude. I witnessed her engage in a full disrespectful argument with a customer two weeks ago. I am afican American also. I had called earlier and a gentlemen told me yes he could do it now.

She yelled to the gentlemen worker to see if I had called and he said yes. She then rudely turned to me and said go pop your hood. Her disposition is always nasty and disrespectful. Very poor customer service! All the time!

Called ask about starter ,brought old one with to store ,ask if it could be checked ,cashier tells me no ,sells me new one 200$ get home find out its not starter ,called the store ,manager tells me my old starter has been shipped out and some of the employees don't know how to use equipment to check starter, "I don't know what to tell you,goodluck"

I sent my daughter who is 22 years old to Autozone for a car battery for her car in bayville NJ. Jessica was the person who installed the battery. When doing so, she hit the neck of the radiator that attaches the hose and broke it.

I have trying to call the bayville store and finally got a hold of Scott. After telling him what happened, he said is was no way she could of done this due to where the battery location was. I told him he was wrong and I have a letter from toyota stating different.

I agree after looking at it. I do not believe this happened going to the store after I checked the battery. Toyota wrote me a letter to the fact and the toyota service manager told us exactly what happened to cause this.

I personally always by my parts in the autozone in clifton nj where I live an…

Dumbest peaplei have ever had to deal with sells me parts that are not for my car tells I'm wrong but wasn't u will never see me or anyone I know in your store again

Need to fix truck but system is down at 08302 store need to return part it has been down since yesterday NOT A HAPPY COSTUMER

I visited this Auto Zone on 12/30/18 at 11:11 am in Levittown, NY and the woman in this video, claiming to be the Manager without being asked, was behaving very unlady like with me as well as yelling, raising her voice and rufusing to sell me a product! This was a terrible experience as I came here to get a part that wasn’t available in your Auto Zone in Bethpage.

Terrible service and a terrible woman !! I wish her better days.