AutoZone

My husband and I were at your Grover Beach store on 6/4/19 and CSR # 13 was very rude, we had a receipt to do a straight across return for us on a steering wheel cover, BOTH the same price, PLUS my husband ASKED her before we started if we could do this straight exchange, she said well you paid debit it will give you cash back so then yes we can.

Found what we wanted she did return and asked me to sign for it. It did a reversal on card just like my husband mentioned and then without care she said oh well. It's to late now. She said she could give us 10 percent then my husband said he didn't want discount only do straight exchange.

Then my husband told her in future listen to customer and then there would not be hard feeling. Then she denied what she originally said. Liar! The worst kind…

If he was smart racism against the law and Dustin needs charged and the company sewed fir letting it happen.

I work at the store 1946 I went to work they other day on Saturday for 5 1/2 hours. They have a AC problem I heard they had it was worked on the other day . It is still not working right .

When I got off work at 6:00 pm it was 77 degrees and one of the thermostats was reading 80 degrees. Please we need some help to get this fixed employees can’t work with these temps customers came in complaining about the temperature in the store.

Can someone from corporate help fix our AC . I have been there at that store for 10 years and I have never seen it that bad . The units aren’t that old I think replaced a couple of years ago .

I purchased a Duralast Gold battery (prorated) 11/10/2018. The battery had to be charged and jumped, then my keys were released. I went straight to Auto Zone to get it checked out. The technician/clerk burnt his fingers it was so hot on the positive post of the battery, trying to get a reading on his diagnostic tool.

The manager took his place because the store was packed and he swapped the battery and did a diagnostic scan and said my alternator was bad and that's what was causing the drain on the battery, and that the new battery he just installed would not last long to get the alternator checked out,he said his tool reading was showing a bad/dead alternator.

00, not to mention a ride up to and from the shop and a ride to pickup my car. I live on a limited income where every penny…

I’ve been doing business with AutoZone for a long time. My last two encounters (last weekend and tonight) were terrible The manager in both cases talked down to me. You lost a long-standing customer.

Its supposed to open at 730 am it never does I constantly find my self waiting in the parking lot. They will answer the phone but not open the doors. 19322 w. Warren Detroit, mi 48228

I bought ignition coils for my 2009 scion xb on Thursday but by it being the holiday weekend I didn't get a chance to put them on to Tuesday morning as I removed one of the 4 ignition coils I realized that the coil I bought from tall was either 1/2 inch shorter that dealer issued ignition coil so I placed it to see if it fit on my spark plug and it didn't was to short.

So I took product back to store and explain to parts sale manager that they don't fit I need a refund. He said hold on and he went to all cash registers and come back and say he doesn't have money to refund me I have to come back 3 or 4 hours later.

This is a corporate business and you going tell me I have to wait to get my refund. I am very pissed off about that! Parts sale manager name is obu ridgeview plaza Hanover,…

I stated I would like to talk with a manager because I was getting no where in getting any assistance with Leo! during this time i went out to put the bulb into my vehicle with the help of my wife an during this time said employee Leo stared out the window of the store offering no assistance or help!

you walk into the stores here in Iowa and are greeted right away & waited upon,etc! They offer to help you with your purchase & at times help testing and installing simple parts into your vehicle, etc! not sure if I'll be going to another Autozone after this experience!

I bought a can of fix a flat and it was faulty so I took it back with the receipt the same day and showed the manager (Shannon down) and she got really ugly with me, refused to give me my money back, I hope you will deal with her attitude, I spend a lot of money in your Gurley Alabama store and I don't appreciate being treated like that, so unless she is removed from that store I will travel to Huntsville AL to shop else where

Told them what I needed even went outside to check and they still gave me wring part. Mechanic at my house waiting for me to return and was told they don't have it but after 5 mins when we wanted a refund asked where I was going and

what's close to my house then said let me sweeten the deal when we wildnt tell him that all we wanted was a refund said he had another brand and then would sweeten deal and gave us a part that was cheaper so there was no sweetening the deal and also why didn't the first guy offer this product?

Because he wanted to make more money???

I was visiting autozone this morning(76th stony island store #2569) thus day may 23rd And one your managers and service employees Shavaugn and Lorie were drinking liquor on the clock under the cameras and by the registers and had the store lines held back.. Who do i complain to about this

The cashier very rude at store in newbedford ma. Idk may be she had a bad day? but a friend actually warned me off from this store because of her but I forgot and It happened to me to wow!

Employees waited on people that just came in the store instead of me standing in line at counter,in the PAST i have spent quite a lot of cash there but no more. STORE # 3967

Rudest people I have ever had the misfortune to deal with. My husband tried to buy a part with a credit card from over the phone and have his son pick up the part with verification from our local small town store and his son is a well know customer with them in west Tulsa.

Very rude, actually hung up on him when he was asking a question. Yes he was short with them but not out of line and not abusive. When I called back on my cell phone I was put on hold just because my phone number started with the same 3 numbers as his.

We called O'Reilly's, they fixed us right up, cheaper price, easy to work with. And yes, polite.

When I walked into your store in Turlock California on Geer rd. There were workers around and not one came to my assistance, it was like I was a burden to them. Not friendly at all in fact they made me feel very uncomfortable.

I don't know who's incharge but your service there is one of the worst I've ever seen. Another custermor and I were talking and

00 FROM A LOCAL SUPPLIER . 00 // NEEDLESS TO SAY I CALL THE AREA MANGER TERRANCE OVER A WEEK AGO AND THE MANGER AND STILL NO HAVE EVEN RECEIVED A RESPONSE , I STILL AMAZED NO ONE HAS TRIED TO CONTACT ME / THIS IS MY REASON FOR NOT DEALING WITH AUTOZONE ANY LONGER THANK YOU GEORGE M FIVE STAR AUTO 14231 WYOMING DETROIT MI 48238 313 491-4700

I will never shop in your store again and let other people know about your store and my experience there

Kingston NY Store I'm going there for all my 3 cars for years Last week I was there and my purchase was about $200 In the Store there are 5 employees and 1 customer All the employees was having a great time chatting and no on to take care of your customers This is happening before a couple of times I didn't buy anything on this day and was telling them keep it I will not buy anything anymore from autozone

I went into the south Jordan, auto zone (my go to auto store) to ask to see if I could buy 4 shocks for my sons custom built dune buggy. Nothing expensive just something that would fit. I was laughed at and told that know one could get me something with out a part number. They said they refused to even try. I got mad and told them I couldn’t believe what I was hearing. I did use the word moron about an example of what if I needed a belt for a peace of equipment(would they not help me. Witch I’ve bought and been helped at the same store numerous times. They wouldn’t even try. Oh, in ten minutes at the O’reilly’s up the street I picked up 4 shocks counter #467821 from my new friend Justin.

James P NOT the the store manger. an employee there followed me outside and threatened to come hunt me…

I came into your store in Collierville, TN. with a simple need or what I thought was simple. I needed a right front headlight for a 2005 Toyota Avalon that I was driving upon coming into the store. The light had went out the morning of the afternoon I was in there.

I’ll be the first to tell you I don’t have any experience with anything mechanical at all. The store looked to be busy and the first associate I talked to asked a couple of us who were in line were we needing parts? We both said yes and he directed us to another counter. He quickly looked up the part and told me the # of the part and the aisle it was on. I didn’t ask him any questions and went on to look for the part.

As I was on the aisle the employee who I have the complaint about, who was a woman named Jessie, was coming…

One even came pretty much saying that the fedex don’t do there job right that fedex computer don’t get updated for orders being shipped said my tracking number was the same and it didn’t show a time and date change till a day later when my tracking number is the same and mine changed when the order was canceled But I’ll post this the company will take Autozone’s numbers out of any of our phones and internet. ENJOY. RON

The worst service I have ever received. The dude left me waiting for 20 minutes for a code read. The dude was walking by me outside taking out trash and it was 8:10, an hour before they closed. When I go back inside the dude asked if he could help me?

Like I’ve been waiting outside and there were NO OTHER CARS AT ALL. I’ve never had any problems with any workers. When he finally read the code on my car he printed it out and handed it to me and when I asked for an explanation he was very rude and gave me the shortest explanation possible so then I just said thank you and left.

Not really a complaint.i see ads for help wanted on line and on store propertys.i apply but no response.looking for a pt driver position.

Oread a part was told it would be in went to store to pick it up and it was never delivered to store think this is bullshit after all the money I have spent at store I think they should give me a discount

I called the autozone store in Rome ga on turner mcall blvd 2 times and was placed on hold for 20 mins each time nobody ever picked the phone back up and helped me. They wouldn’t even let me speak when they picked the phone up they just said hang on and put me straight on hold.

My name is Wes calling from Topeka Kansas. Yesterday on N. Topeka Blvd. off Highway 24 I purchased a heater hose for my 95 GMC Sierra and was told that it would be here today the 27th at noon. I called around 6:30 PM to find out they had no idea what I was talking about.

I went into get my money back and the part was not even ordered. This is my only transportation and I trusted these guys to have my stuff today. I would highly suggest new management in this place. As of me I will no longer be

I work behind the Autozone in Indian Land Sc! My husband needed ac parts so I told him call the Indian Land store there really good! He called over customer name Louis Hall ask them to pull two things! I go pick up order they don’t have it after 4 hours to pull! They had to call him they forget that’s ok but then the guy gives me one item I ask are you sure he said yes! Drove twenty five minutes husband wants to know where is his stuff! Shocker employee half pulled order or did not care after two phone calls and someone asking him! I bragged on the store so I am disappointed!

803-246-3016

I purchased a set of spark plugs office store in Nanuet. They gave me an open box of spark plugs they all look the same replace the plugs in my Jeep the car broke down 5 miles later had it towed the spark plugs 3 out of 6 will the wrong ones the numbers on the plug they look the same but they are not I would like my money back I do not want to see them in that store again

I own an automobile dealership in St Clairsville, Ohio. Whiteside Chevrolet Buick GMC Cadillac. We are a customer of your St Clairsville Auto Zone store. We purchased a starter for a 2012 Dodge Ram 250 which we sold to one of our customers.

The customer drove the vehicle less than 1200 miles when the starter came apart and destroyed the engine block. This vehicle was towed into our shop on March 18, 2019. We have filed a claim with your store to replace the damaged engine.

We have supplied all of the paper work, broken parts, pictures, and everything else that was asked of us. We have been waiting to hear from Auto Zone regarding the solution since April 1st. I was told today by Timothy Conner, Territory Sales Manager Auto Zone that there is a 30 day period in which you have until a…

Went for battery swap was told they couldn't install but did for customers before me salesman name Grant Holds store#0166 today 4/19/19

Their customer service suckd on Meyer Boulevard.I spoke with to associates,Wed,17.They both knew nothing about abs lights.I went to o rielly auto parts.Got what I was looking for and will install tomorrow.Train your people in all things their knowledge is minimal.

Hello I ordered an oxygen sensor with autozone on 4-11-19 and I suppose to get it on 4-12-19, but Autozone did not ordered the part for me I went there to pick it up and they told me they do not have the part.POOR CUSTOMER SERVICE THANKS

I need a manager/ supervisor to contact me by telephone ASAP concerning: 1. My account was deleted for no apparent reason and all of my rewards points are gone. I have made a few qualifying purchases within the last 30 days. 2.

An unbelievably obnoxious, insensitive, and totally unprofessional "customer service" experience when I tried to resolve this issue by calling (800) 288-6966. Thank you, Allison Wickland

Nobody knows anything! I was first told my part would be here Saturdayat 1:30 pm. I purposely waited until Sunday to pickup my part only to find out it would be Monday before my part would arrive. It was supposed to be here by 200 pm again now they are telling me it could be at late as 4:00 pm if it comes at all.

To be quiet honest theses people at the Savannah TN store don’t have a clue what is going on...

I am a car dealer a small one I purchased calls through an auto auction sale I purchased a 1996 Ford Taurus it originated from South Carolina it has an AutoZone alternator that is bad I took it to an AutoZone store here in Henderson North Carolina the number is 252-243 1100 they said I needed the owner to exchange it I do not know the owner as I said I purchased the vehicle through an auto auction I called the toll-free number and

held on for 15 or 20 minutes I had asked for a supervisor and as I started talking to someone and it disconnected and I was hung up on I don't think I have to have all that information to it get an exchange for a bad alternator that you sold through AutoZone would you please contact me and

also the store to get this Exchange

On numerous occacions you call the damn store and they won't answer. You wait on line for 15 to 20 minutes and they hang up. Is this what customer service is all about? people get tired of waiting and leave. If this persist..

this is the Morovis PR store.

The stor located at 2295 Hempstead Turnpike east Meadow closed before the time I been there at 8:50 pm there already closed I saw three guys talking in side the store wait for the time is not make sense.

I was treated horribly in this store for being a woman. ” It was very inappropriate and I was highly uncomfortable for the entire duration. I will never be returning to your business and I will be posting this all over social media and any of your website.

I will also be contacting your corporate office. If this is tolerated outright to a customers face I cannot imagine what else goes on in your company.

My first trip to autozone was Thur 4//28/19 and was told after a engine check that I needed a battery, I would have purchased it but they had No one to install it, I then went to Auto Zone in Carson Ca On Sat 3/29/19, and asked if someone could check my care due to engine light coming on I was told by the manager named /wilbur to pop my hood and

he would be out there, well my hood was already open so I stayed in lobby at this time only one man was behind me in line, I stood there for 15mins then noticed the man behind me was being assisted outside,I went Outside and told him I was first in line he told me that he did'nt know I was waiting, I went back in and

asked the manager and was told he went to lunch. I stood there for 20 mins and by now the store was full. Not only did the manager…

I've been a loyal customer of Autozone for many years but my experience in customer service has been deplorable. The Autozone is located at 5418 Cleavland Blvd. Caldwell Idaho 83607. The person I'm have a complaint about is Luis, he is very rude and unwilling to even ask if you need help.

Today I came in to pick up parts I ordered and he just ignored me, I didn't get help, he didn't even offer to help, the store wasn't even busy. I saw another employee walk out from the back and he was Jonny on the spot, saying how can I help you, and so on.

This has happened multiple times, and that's why I'm filling a complaint.

Store manager in Bradenton in 57th Avenue I believe his name is John D, not really sure Was really rude and very nasty, inpatient. I made a purchase at an other location, I paid for 2 items but they only had 1, with my receipt I can pick the other one from that store He called me stupid, and didn’t want to listen to what I’m saying.

He walked away from me while I’m talking. I felt really mistreated, I’ve never been treated that way in my whole life. One of the my worst day. I will never never go that store again. I hope somebody do something about my complaint.

My daughter had a Battery issue with her vehicle and stopped at an AutoZone store in Hendersonville Tenn. He checked her Battery and told her the Battery was bad. My Daughter said she would buy one and the AutoZone person said he wouldn't be able to put the new Battery in the vehicle cause it was raining and also said the Battery is in a bad spot.

Well I have worked on that vehicle before and the Battery is NOT in a bad spot to get to. So my daughter took her vehicle over to Advance Auto she purchased the Battery their and they installed it in ten minutes.

I called and talked to the manager Randy at AutoZone and told him what happened and he didn't think that was a big deal how his employee handled this. I was shocked when he told me this on the phone.

I Told Randy I will get a hold of…

I returned an item to autozone on the twenty eight of March they said I would be credited couple days later now in its tenth day I haven't got my money bak and now store manager calls to tell me they paid me cash I want my money bak ASAP please can someone see to this being handled thank u I think I've waited long enough

Alexandria, La. JONES, at the City police station called him, trying, to tell him, to do the right thing and give me my money, he lied, said I gave him $120 for his pocket, and services, So CPL. ask him what he did, he said, "I tried everything, and that mot###fu###, wouldn't start!

He showed , then he was nothing but garbage unfit for customer service, but you at Auto Zone don't seem to care, he still there,, people say this is not his first time, he been ripping people off and he's a drug user also. I WILL GET MY $280 Maybe more!

You allow got him working in customer service, but, he I a criminal! Probably stealing credit card infor, addresses of other seniors, rapist, or capable of doing any act of crime, he solicit in your place of business, did me harm mentally oh, some body gone…

I was here at the auto zone on Amar and Valinda Ave, I needed a can of Yellow paint, it was busy morning for them, so I waited for about half an hour, I grabbed some deodorants for my car as I was waiting and a ratchet tool that looked cool, When I got to the register I told the gentleman that I needed a can of paint, so he went to get the key and

came back and told me that they where missing the key and was going to not be able to sale me the paint, I was not upset at that, what got me upset is that he asked the other staff members and no one knew where the key was, and none of them even bother to help him find the key, there is a lack of team work in this store and I hope something get done, I walked out empty handed, and upset..

I was here at the auto zone on Amar and Valinda Ave, I needed a can of Yellow paint, it was busy morning for them, so I waited for about half an hour, I grabbed some deodorants for my car as I was waiting and a ratchet tool that looked cool, When I got to the register I told the gentleman that I needed a can of paint, so he went to get the key and

came back and told me that they where missing the key and was going to not be able to sale me the paint, I was not upset at that, what got me upset is that he asked the other staff members and no one knew where the key was, and none of them even bother to help him find the key, there is a lack of team work in this store and I hope something get done, I walked out empty handed, and upset..

I bought duralast gold battery it’s still under warranty but not accepting because not showing in my phone number I am very disappointed this situation My question is this what means a warranty why we buy high price with warranty because in future no result battery have a serial number it’s very easy to pull-up and find then exchange it I hope autozone resolve my problem

Slow slow slow so slow what sad sad day for potential customers, sad sad sad sad !!! .

The young black manger was Nasty and Everytime I go in and he's there his customer service is not at all professional when shop I'm there to spend money, I always ask questions about what I'm looking for he cut you short no answer then when you go on looking he tries to hurry you he at the South Blvd store in Charlotte the 24 hour store he has bald on top little hair onside this happen on 4/6 /2019 8am

In the last three weeks my truck has been broke down twice I have went to your store on Northern and Pablo and both times I’ve had to walk away it’s been the same attending both times he says he’s new and all the rest of the people in the store did not help or try to help they sit behind the counter eating food I am on foot trying to fix my vehicle and

they are treating me like I am something that don’t need to be taken care of a paying customer I was in the day before told I could rent a part and was given a name to come back to I had to get the money up $102 I get the cash go over there the gentleman that I talk to yesterday is sitting right behind the counter he knows where the party is and

he let me stand there for 32 minutes with my sister with back damage we had to use her credit…