AutoZone

M. One lady ahead of me in line being helped. Waited in line 3-5 minutes, did not get acknowledged or greeted by any staff, I saw at least 2 people on duty. Went to go look at other items, to waste some time.

Then decided to go back and wait behind the same lady in line once again. No hello, no I will be right with you as soon as I can. Nothing. That's what Autozone made me feel like. In closing I have been a customer of the Autozone in Mission Viejo for years, I use to shop their when they were called Chief Autoparts.

In closing, I would like to say that usually this place has good service, I don't know what went on their the night I went but I have never had such a negative experience like this at Autozone. Just thought someone might like to know. Sincerely, Joe Riserbato

Was put on hold for over 30 mins and called back same employee answered bonnie or something was his name Wenatchee location was told he couldn’t help me because they where getting ready to close

I was rudely approached by your store manager who was asking me what I had wanted I told him I was just shopping now because the paint wasnt the right kind and he responded by telling me to leave I thought it was only because the store was closing but I went outside and checked the posted sign listing the hours of operation so

I go back inside because it was only 7 30 and this branch closed at 9 but he kicked me out and started speaking loud islamiah remarks I couldn't understand so I left before he gave him self a heart attack this sort of behavior is not appropriate especially coming from a man in a leadership position.

I am a disabled veteran exposed to Agent Orange. I have no right leg, poorly functioning hands, eyes, cannot be in temperatures over 81 degrees or heat exposure, possible heat stroke. I need a MAP Sensor for a 1991 Chevy G-20 350 V8 Disability Van so I can go to VA and doctor appointments.

I have two degrees in auto mechanics. It is 102 plus heat, but well be cooler for a few days shortly. so I need replacement part. I tried to order it today from Auto Zone, Nob Hill, Yakima by phone, to be picked up by my Care-giver after payment by card.

I was told Auto Zone only allows the purchaser to pick up the part in person, which I cannot do because disability van does not run without part and it is over 81 degrees out (can't go out). This of course is discriminatory against disabled.

I need…

I bought a battery at Autozone in Hope Mills and no one put my information in the computer and now they are not honoring the warranty.

I bought a battery from a individual in letgo.. Letgo is a application on most smart phones and is use to be discrete and anonymous so unfortunately I have no information on the purchaser of this battery and I'm told that I need the phone number or zip cod and

first and last name but as I stated it anonymous for a reason now the battery I purchase from the original purchaser has a 3 year warranty on it and I was told even though the battery has a 3 year warranty there's nothing I can do with out the info on the other guy...

Needed new water pump. For my 1999 Chevrolet S-10 Got it at Somerset,Pa. On the day we went to install it opened box to thermostat and no gasket on new thermostat. Can't your employees check to see if all the parts are there before you buy?

I contacted customer service today through email and did not get a response back yet, but that is becoming the norm. I placed 3 pickup in store ordersyesterday the 19th, and my orders are all still processing??? Still did not get an email saying my orders were ready. Also I have a $20 rewards credit that is not showing up online so I can use it to make my next purchase. Also my gift card is not showing up either???? What is going on with Autozone anymore????

I just had to cancel an order for shocks Thursday night the 18th because it was next day shipping and a couple days later they still were not shipped, the customer service rep said that place was the only place they could ship these common everyday shocks from. So I had him cancel the order, and refund the money!!!

Customer Service…

I went to Auto Zone in Riverview, Fl. They said the battery was bad. I replaced the battery. The place put the battery in for me. The next day I found out that the cable wasn't tightened and was loose. My car wouldn't start.

When I lifted the hood that's when I found out that the cable was off. I went to the auto zone on palm river rd. They put a piece on the cable make it tighten. I find this dangerous because I could have been in a wreck or even death.

I don't trust auto zone anymore for putting my life in danger.

Jose the cashier of Portage, IN Autozone got loud with me and threaten to "beat my ass" and followed I me outside saying "if you want a problem to come up and say what's up". Jose should be fired. Customer service should be first priority.

When a customer asks for a copy of a receipt and gives a specific time and date along with register why can you not provide me with a receipt for the property that I have purchased. Jose should have never told me to get out if I'm not buying anything and he should not have followed me out and refused to provide me with a receipt.

Jose is an overweight Mexican man with glasses and a beard and AutoZone hat. A customer should never be yelled at and when I asked for manager he said he was the only manager so try again. Terrible customer service the other…

I went to get my alternator checked and get a new battery if needed. They could not check the alternator because their computer was dead. I just bought a new battery and then they tell me that they do not install it on my make and model of car.

I don't have the tools to do it myself. I came to AutoZone because they are supposed to install it and they didn't.

I purchased a defected part from Autozone. I was driving my car and the housing that is on the thermostat broke and Antifreeze spilled all over my engine. I pulled over in the Advanced Auto parking lot because my car started smoking.

I contacted Auto zone and right away they agreed to reimburse me the parts. All of the parts. My problem is I don’t have full coverage and my car is stranded at advanced auto and I cannot afford to have it towed and fixed again by mechanic.

I have left several messages on the phone number that auto zone provided 423-708-2057 and stated it was corporate number. The voicemail stated they will call back ASAP. Today I called 901-495-6500 and spoke with Eroy who said that there was a 24 hour return call policy.

They will call me in 24 hours. I have missed work…

WARNING - DO NOT DEAL WITH THIS DEALERSHIP!! MAZDA OF MORRISTOWN !!

YOU CAN'T MAKE THIS UP!! Bought used car from dealership along with service contract and gap insurance about a year ago. Car Totaled on 4/13/19. I notified dealership, insurance company and gap insurance company. This dealership even gave me the gap insurance contact information when they looked up the car on the computer!! I gave everything to everyone of what they needed to process this claim. I found out Friday, 7/12/19 that gap insurance co. had not paid their full amount to the bank to pay off the car. I called them. TURNS OUT - dealership didn't cancel service contract and I was paying for a service contract on a car they knew was totaled!! since April when it was totaled! I personally went to dealership as soon as…

Place an order online and went to the Parlin NJ location and waited in line for 30 mins for them to take 2 customers only to find out my parts were not in stock at that location.

My wife and kids went to return some gloves that didn’t fit me and pick me up some rca cables. 00. She walked in store with receipt in hand and product but unfortunately because they apparently don’t have cameras and the manager didn’t see her walk in the store with it,he presumed she was pulling a scam.

He also called police to embarrass the hell out of her with these accusations. The police came And saw no wrong doing on my wife’s part. The worker had police give her a criminal trespass even though she did nothing wrong.

He at first refused the refund of the gloves but did ultimately give the refund. 00 plus dollars in merchandise she was about to purchase before all this and i told her to leave it. Not only will I never shop at autozone again ,but I will let everyone I come across…

Store #1252 7/13/19 This store is not close to where I live now, but I've been coming here for years because of the customer service. The last battery that I purchased for my car at this location was in March or April of 2015.

It came with a 24 month warranty and has lasted until now. That's very good considering the hot Florida weather! I'd noticed that when turning the key to start the car, it's been taking a while longer; I figured it's time to replace this battery.

This morning I drove to store #1252 and was immediately greeted by Ino who asked how he could help me. I said that I needed a battery for my car. ' I laughed. Good way to engage with the customer.

But then came the disappointment. Ino asked me for the make/model/year of my car. ' I did not ask for nor did I merit such a…

Your keokuk,Iowa branch really needs help the employees don’t know what there doing and when you complain about them they refuse service what kind of business skills do you guys teach

To whom it may concern: I currently live in Baltimore Maryland and recently traveled to Bridgeport Connecticut for a funeral and a wedding. As I was driving to Connecticut, my alternator stopped working. 00. This delayed my trip causing me to miss most of the two important events I traveled to attend.

On my way to the wedding, the battery light came on in my car but I did make it to the wedding. After the wedding, I had someone take me to the Auto Zone in Stratford Connecticut located at 1425 Barnum Avenue, Stratford, CT to see if it was the battery. We replaced…

I went into the store in canton,Illinois. I took my Jeep in to have a check engine light checked. The lady who waited on me only after I had waited 10 minutes to get help. She went out and plugged in the machine.

We went back in the store and checked the code. your workers in that store are very rude I will never use any of your stores again

At Tiffin Auto Mart we buy a lot of parts from you and the 2 other parts stores in our town. We sell about 40 used cars a month and that requires many parts. Today I ordered 3 gallons or Shell Rotella oil. 99 a gallon.

I figured our cost would be less so I ordered them this morning. 99 a gallon. He didn't seem to care or appreciate our business. How many other parts are we being overcharged for? Do we need to call every time to make sure our price is lower than retail?

I told my shop manager to stop buying from Auto Zone until we find out why and how much we are getting ripped off. We are on NAPA's best prices because of our volume. Please find out why we are paying over retail and have your "manager" check our account to make sure we are getting your best prices.

Tim Johnson, General…

My husband pre ordered a radiator on Saturday; paid the money to have them ship it from Columbia, SC to Sumter, SC by the next day. He went to the store to pick it up and the order wasn't even put in for them to send it to Sumter. They then gave him one they had at the Sumter, SC store; come to find out after taking it home and trying to put it in; its the WRONG ONE. Went back to the store AGAIN, and they switched it out for another radiator and CHARGED him $27.00 . I just think its ridiculous and I would like for someone to contact me as soon as possible. My name is ANNE ADAMS.

803-406-6864

thank you!

Very rude and insulting to customers who dont have alot of knowledge and ask questions.

languish very bad both man had bad mouths very bad never go back told them that they said don't care they will talk any way they want wow my number is 3043639460

it was 5 days from…

What can I say, I get ignored in your pyramid highway store and then no one answers the phone when I try to call. This pattern has repeated itself numerous times and has made me a customer of your competitors who at least acknowledge my existence as a human being.

I really don’t care for the internet as you cannot really see the product or have the interaction you get with a brick and mortar business. I really believe in buying local, but your store is changing my shopping habits more toward Amazon or Rock Auto.

I feel horrible complaining about something this trivial, but I used my gas and my time to shop at your Sparks Nevada store ,and by golly I want to be approached by someone thanking me for visiting your business. Old tactics just don’t work anymore. Regards Kevin O

i would greatly appreciate if the return policy would properly explained I think returning the item is better than legal action I think because if it’s true that the return policy says 90 and they won’t expect I will take legal action please properly train your employees I know it’s the ghetto but we don’t have to act ghetto

My complaints are on how auto zone treats their employees it's awful. Really wish auto zone wasn't such a good ole boys club. My husband has worked here a long time and I can't even count how many times this company screwed him and his family over.

I hate this company with a passion.

The manager Tyler j. At 50th and center in omaha nebraska was the most rude manager I have ever meet I am opening a auto shop and I will no longer be bringing any of my business to auto zone and

I will be letting every customer that walks into my shop know that auto zone is not only rude but on 50th and center your manager Tyler j. Knows absolutely nothing about vehicles now how can you be a manager in this company and not know ANYTHING about auto parts and then refused to return the wrong part they sold me they broke even more on my car I'm going to seek legal action against auto zone for the damage to my vehicle and

I am reporting a claim to better business on how manager Tyler j. Of 50th and center auto zone in omaha nebraska refused to return a part that did not even belong in the…

Store manager Irene Hernandez at store #5623, literally while trying to ask a question told me ( she didn't have time for this and that she had other things to do) end quote, as a customer and as a manager myself, that is never acceptable even if you don't know the answer, while walking away from a customer who was not rude or impolite at any time.

The questions was in regards to tax exemptions in which my status is,and trying to apply or receive the information to apply for tax exemption through autozone, which she was not capable of handling, that was ok that she didn't know how, but how she handled it was very unperfessional at any standards.

And basically trying to force a tax exempt American Nation Native to pay taxes is against the Law! This must be remedied, CEO,CFO thank you!

Lewistown store I was having trouble finding a part At the store . A. Gentlemen was waiting on me And he couldn't find the part So he asked the I guess manager I think his name was Hunter . So he came over and Told him what we are looking for And he said (What can I do about if you cant Find it ) Asking for help.. Then he just walked away Spitting Tabbaco Juice right I the garbage can What a gross hog He acted like I bothered him And then spits Like screw me What A freakin pig What the hell is he working In a store for if he doesn't want to help Customers I will never go back And I will tell my friends to Stay away too. You know you go to a store So people treat you right Not act like I'm bugging them.

This happen today Friday 21 2019

I went to SeAford Delaware AutoZone to purchase a brake caliper for my truck. I asked for rear caliper for passenger side with trailing edge the lady said we do not have it. I said is there another store that has it?

Yes Easton Maryland has it being about 20 miles from my house, I live in Hurlock Maryland. I asked if Cambridge Maryland store had it she said I don't have that number. So I decided to go to Easton store 30 miles from Seaford store.

I got there and they said out of stock. So Cambridge store had 1 so i went there and they couldn't find it. They informed me SeAford store had them. I told them what happened and they called SeAford and asked them to hold it .

When I got there was waited on by black male don't know any names just csr 10 on receipt I told him I was there earlier…

I went in today to find out where a certain part was located on vehicle when I was explaining this to employee and was going to call the owner of vehicle and let him explain what was going on this rude arrogant individual explained to me he wasn't looking at a video or talking to anybody!

To solve our problem we went next door to to you're competitors and got friendly service and problem solved. This store is in Selah Washington and I will never stop foot in you're stores again!

So the Auto Zone on Southern Blvd. in Rio Rancho NM , right across the street from O’ Reilly’s , well there is a old man named Craig, he is a rude , grumpy, un-friendly person. This is not the first time this has happened.

The most recent bad experience with him was today 6/14/2019. This guy has no business whatsoever dealing with the public. He was such an ass today that my son who I sent in to get parts ended walking out and taking our business across the street to O’ Reilly’s.

Corporate needs to look into his poor attitude. Because of him we will not be using this Auto Zone again. He has a rotten attitude and he is very condescending towards customers. If this was a one time incident it could have been overlooked but this is a day to day practice of his.

The lowest rating I can give…

I bought an alternator and alternated badd I went to the store on MLK spoke to the manager Calvin Robinson very rude And very unprofessional refused to honor the warranty or refund my money he told me to take it to the store that I bought it from

On June 12 I purchased a clutch set for a 1997 Plymouth Neon at the Elizabethton TN store. The description shows the flywheel and alignment tool was included, but there was no flywheel or alignment tool in the package. Store employees argued the pressure plate assembly was the flywheel.

Is autozone going to supply the missing parts? The employees need better training to be more knowledgeable on the parts they sell. It doesn't take a rocket scientist or brain surgeon to know what a flywheel looks like. My number is 423-534-6436.

Please advise me on how this matter is going to be taken care of. Thank you for your time and attention to this matter.

Starke Florida advertises and tells their customers that they will price match but only to specific places so I call up find out all the specific details on the parts that I'm looking for and even go to the specific websites that they tell me to and find the parts and then they don't price match I don't think it's right is there not going to do it they shouldn't advertise it

Your store in Gainesville fl on archer rd is renting tools that are not complete and trying to get customers to purchase the missing tools that is not right and i will no longer purchase any tools or part from your store and all my friends as Well have a nice day Charles r Smith jr

I have called the Manager at the store down the street from my house approx 12 times in the last 3 months,,about the SEMI'S coming down my street to take product to the store , my street is an Old neighborhood and we have wires sagging across the streets at both ends of our street there is a SIGN THAT STATES " NO TRUCKS OVER 4 TONS", I guess they do not have to be able to READ the Drive a truck for autozone!!!!

I have also called Corp. multiple time to No Avail, I was told someone would call me within 2business days STILL WAITING FROM LAST WEEKS DELIVERY....

I am a current employee of 2yr. 18 months ago I submitted all necessary documents, I made all necessary calls to my DM and RM and HR as well as the region in which I wanted to transfer to. Albeit did not work out as smooth process.

I was first released to another store located within my region for a period of time to “help” in which I accepted for the team in which I represented. Only in understanding with my DM that I still need the definite transfer to Charlotte.

Through connecting with this SM I was released to her location and have worked for 2 weeks or so. One day I was told to clock out because this region will not accept me within my title as Parts Sales Manager.

I would have to take a demotion to entry level status and have wages changed. It has been 2 weeks now since I have…

I had sent my son walking to auto zone near our house cause the viechle was taken about.. sent him to get a couple egr valve gasket. Upon my sons arrival back home they had given him 1 out of 2 gaskect wrong.

They did not give him a receipt for the items purchased. I went to return the wrong part that was not needed and they only wanted to give me store credit.. hector the boy that help my son don't do his job wright.

I went to him and he was not helpful at all. Didn't even want to look it up on the box he cashed my son out on. Hector very rude a disrespect ful.. I will not return back to autozone..

My complaint is too much to write I need someone from higher up to contact me

Date: June 2, 1019 Time: 14:52 Location: Store 0622 On June 2nd I was in Ft. Wayne In visiting my daughter and would be returning that evening to my home in Brundidge Al. My "Check Charging System" light had come on off and on for a week after having it on for a couple minutes so I drove my daughters car.

On June 2nd I drove to the store where it would not start when I went to leave because the battery was dead. My daughter jumped my car and she followed me to her house after having to jump me 1 more time because the car died while I was driving.

I called my husband in Al. and he said to take it to Auto Zone and have it tested for the battery & alternator. He said the battery should be alright because it was not that old and it was probably the alternator because of the way it was…

On 5/25/19 I rented a brake tool returned it 41 mins later. 95 deposit still hasn't been returned. I called my bank and the return was done on the 28th and then taken back. I called 901-495-6500 so I can actually speak to someone.

Elma was rude and told me I don't think so, that the money was taken back out. I would like to know how this is going to be resolved in a timely manner. Store number 5852 trans number 243930 Felicia Woods 9515366013

Yesterday I purchase STP oil which is 16.99 with filter but they charge me 4.99 for filter when I go back to tell them about this the store manager mr Rayne P was not happy and he yelled me and slam the cash register it's was very uncomfortable for me I go this location since this store was built .

I stop in to get my rear view mirror fix One of the workers took of the silver piece that goes on the rear view mirror.

First place it was not his rear view mirror at all ! juliet, tn is for the birds. I will not stop at this auto zone for nothing at all. nobody else at all. juliet needs to be taught if not yours do not touch at all. my number is6153578495

My husband and I were at your Grover Beach store on 6/4/19 and CSR # 13 was very rude, we had a receipt to do a straight across return for us on a steering wheel cover, BOTH the same price, PLUS my husband ASKED her before we started if we could do this straight exchange, she said well you paid debit it will give you cash back so then yes we can.

Found what we wanted she did return and asked me to sign for it. It did a reversal on card just like my husband mentioned and then without care she said oh well. It's to late now. She said she could give us 10 percent then my husband said he didn't want discount only do straight exchange.

Then my husband told her in future listen to customer and then there would not be hard feeling. Then she denied what she originally said. Liar! The worst kind…

If he was smart racism against the law and Dustin needs charged and the company sewed fir letting it happen.

I work at the store 1946 I went to work they other day on Saturday for 5 1/2 hours. They have a AC problem I heard they had it was worked on the other day . It is still not working right .

When I got off work at 6:00 pm it was 77 degrees and one of the thermostats was reading 80 degrees. Please we need some help to get this fixed employees can’t work with these temps customers came in complaining about the temperature in the store.

Can someone from corporate help fix our AC . I have been there at that store for 10 years and I have never seen it that bad . The units aren’t that old I think replaced a couple of years ago .

I purchased a Duralast Gold battery (prorated) 11/10/2018. The battery had to be charged and jumped, then my keys were released. I went straight to Auto Zone to get it checked out. The technician/clerk burnt his fingers it was so hot on the positive post of the battery, trying to get a reading on his diagnostic tool.

The manager took his place because the store was packed and he swapped the battery and did a diagnostic scan and said my alternator was bad and that's what was causing the drain on the battery, and that the new battery he just installed would not last long to get the alternator checked out,he said his tool reading was showing a bad/dead alternator.

00, not to mention a ride up to and from the shop and a ride to pickup my car. I live on a limited income where every penny…

I’ve been doing business with AutoZone for a long time. My last two encounters (last weekend and tonight) were terrible The manager in both cases talked down to me. You lost a long-standing customer.