Avis Car Rental

NEVER USE AVIS CAR RENTAL! Showed up at the Shannon airport this morning with a reasonable rental rate for 8 days. Declined insurance coverage (already declined on reservation) as my Chase Sapphire Visa covers all costs. Was then informed that I would have to have an almost $5700 USD hold charge added to my credit card if I declined insurance.

This is a complete con artist scheme!! Said ok to insurance and then hours later discover that the insurance charges added to bill were almost 400 euro!!! This insurance scam charge was over what the rental fee was for 8 days!!!!

I rent a lot of vehicles and chose Avis this time as I thought was a reputable company. It will be the first AND last time for me. Extremely disappointed in how your company bait and switches your customers. I have never…

69 on my credit card. On 5/16/19 in the early morning I called Avis to find out why I was charged and they said because I didn't fill it up. The Avis Supervisor said they don't want their employees having a confrontation with the customers.

The supervisor did said he was going to refund my money. This all could've been avoided if they would've told me about the illegal charge when I was there. I think this will be my last time I rent a car from Avis.

69 on my credit card. On 5/16/19 in the early morning I called Avis to find out why I was charged and they said because I didn't fill it up. The Avis Supervisor said they don't want their employees having a confrontation with the customers.

The supervisor did said he was going to refund my money. This all could've been avoided if they would've told me about the illegal charge when I was there. I think this will be my last time I rent a car from Avis.

Unfair treatment that i experieced at Avis car rental on Craighead rd d Charlotte, NC

I reserved a rental car 2-3 weeks prior to me picking it up. When I arrived at the Orlando airport the rep behind counter told me they did not have any full size cars available but she would give me a SUV at no additional charge.

When I return I am charged for it and one hour past time and they charged me a full day. Rep in Tihuahana Mark very rude!! I will never rent from Avis again. I am an Allstate agent and refer rental car companies every day and will never refer AVIS after this!!

To Whom It May Concern, I Was charged $230.36 extra for a Loss Damage Waiver on a car rental in which I did not want or even needed. I had my own car insurance & it was not necessary to acquire. When filling out the reservation car form on line I remember checking off decline for all of the Products & Services to keep the rental cost down as low as I could.

The Loss Damage charge made my billing twice the original rental amount that was originally quoted by the car rental associate of $254.16. This was an obvious mistake made by the rental associate at the Linthicum, MD site. He said and quoted to me that the full rental cost would only be the original on line price of $254.16 and to please sign the rental agreement! My husband and I were already under a lot of grieving despair from his…

Avis Car Rental in Fayetteville, GA was the most horrible experience EVER. They don't deserve a One. They deserve a big fat ZERO. I am thoroughly disgusted with both of the stupid women's lack of professionalism and customer service. Both of them should be fired immediately. They don't deserve a job dealing with people. They have no customer service skills.

I reserved a rental car and went to pick the car up, I was given the run around for an hour and a half. They told me the car was returned but they couldn't be released it for some reason. I waited for an hour and a half. They did not apologize for the inconvenience. On top of that both of them argued with my son for questioning when the car would be ready. Now you tell me if that is professional. I will never use this company or…

I complained on 26th March about the poor service received when collecting our hire car in Kyneton, Victoria,Oz. To date we have not heard back. this is what I set via the Australian website... "Booked a group G car from the UK to collect in Kyneton, Victoria.

THis car was not available and a group K was offered which is smaller and a lower group. When they came to work out the rental difference we were asked to pay more for the smaller car than our original booking.

Phone calls to Bendigo were not helpful and they did not seem to care that the price was higher and had a take it or leave it attitude. The rep then called further up the cahin . 20 deduction per day from the group G to the group K. 20.

We were happy to take the group K as we understood the groupG had been damaged.…

I made a complaint on Monday about the sales person at Chicago Airport being deceitful. After making a complaint at Avis, they have refunded the money I was charged for the upgrade that the sales person charged me. I just want to be sure to give a compliment where it is deserved.

Avis stood by their word and I will definitely give them another chance the next time I need a car.

If I could do 0 stars, i would. The more i think about my experience, the angrier I get. The sales person at the Chicago Ohare airport lied to us. She never once said upgrade or a higher amount than what I reserved!! She was very friendly.

that is for gas, it will be taken off when you return the car. I was at work all day, then to the airport to get on a plane. True, I signed a contract, but I, like most people assume that the person you're dealing with is honest. Boy was I wrong!!! BEWARE!!!

This will be the last time I use Avis.

Trying to collect payment from Avis Car Rental at 3907 Eagle View South Park Service Center in Jackson, WY 83001. They have an account with us that is 90 days past due that will be going to collections. ACCT# 1079163 Balance of $716.81 Dennis is the Manager has ignored repeated attempts to collect, and has relocated to the Jackson Hole Airport but still operates under the AVIS brand name. His billing office is 2140 North Skyline Drive Idaho Falls, ID 83402 Phone calls are not returned. Please call our office to make account whole.

Dan F Webb Manager Westbank Santitation District 3022 Jackson, WY 83001 307-733-2615 Office 307-733-4671 Fax 307-248-0862 Cell

a Stazione Dettafli della Staszione Te 085003460 Contratto di noleggion : 853311432. He reserved for Feb 28 morning. The rep even called early to make sure we were still picking it up. To our surprise and disappointment when the rep brought it around to us, it was very very dirty!!

Not only was it dirty it had dents, scratches all over as if it had been in several accidents. We had her go and get it washed so that we could take pictures of the damage prior to taking possession.

We reserved an automatic and scheduled to leave on a trip so we had to accept this car at that time. It was VW Golf Executive with over 78,000 Km on it. 98 euros or $ 1,100 I paid for it.

To make matters worse, we could not adjust the seats because the adjustment levers were broken, the cigarette did not work and…

This is the second time I have filed this complaint, the first one only got me a standard response that someone would contact me. Have reserved cars at Tampa Fl several times. Each time I reserved a full size car.

When we get there the car is not in right parking spot, contract not completed or they attempt to put us in an SUV which we do not like. I will not send another email about this I did call your customer service line and they transferred me to reservations.

Not a very service oriented company Roger Gerlach

Service at Greenacres Port Elizabeth Branch since 11 Feb 2019 - 19 Feb 2019

This service at this branch has been nothing short of disgusting, unethical and surely illegal .

On Collection of the Car no mention of the Fact that the car is inspected in the Pouring rain - so visibility for proper inspection of scratches and chips unclear with raindrops.

Due to theft - the keys on the hired car were stolen the following day. This resulted in the car having to be towed to the depot in the night . On collection the Inspection is now done in the darkness( thanks to loadshedding) with a torch! and chips etc now well noted. (Note please that the car was hardly driven at all by this stage - maybe 10km) The return and closure of this contract was not closed for 8 days... damages and money deducsted…

Good day

REF: E168738264 dated 10 January 2019 [Case: mGxSNW, Reference: AxfY8P]

I don't get joy as nobody comes back to me regarding the above mentioned case. I need urgent attention to this issue.

Hoping to here from you soon

MONAHENG -MARY| mmmonaheng@distell.co.za Distell Libertas, Adam Tas Road, Stellenbosch, South Africa +27 (0)21 8097584 /0729186109

I want to rent a car in Kahalui Maui for 15 days. To do so I wanted to sign up for your preferred account so that I would not have to wait in line, a problem which seems to persist with all the other rental agencies at Kahalui.

During my last trip there I noted that Avis had a prefferred member line which seemed to move people through quite rapidly. I want this. So, I downloaded your app. I found out that I still needed a wizard number.

I called your Customer Service to find out if I already had one or needed a new one. End result: I now have a wizard number M6K084.

However, when I try to sign up for the preferred membership using this number it seems to hang up on my Washington State DL number and/or credit card number. I can assure you that there is nothing wrong with either. I tried…

San Juan PR the customer service at the location I was unsatisfied with the service. I stood at the counter for 5 minutes (the only one on line before the 3 ladies that was there said anything to me, the only customer there).

One lady looked at me and turned her head, then finally another lady ask if she could help me. The vehicle that I received was not fitting, the car shakes and needs an alignment along with another tire on the drivers side.

the gas tank was not full. Being a preferred member I should have received better service then what I was given. I do not rent for 1 week, I rent for 3 months at a time. If this is how you treat your preferred customer, I will have to start renting somewhere else.

Deceptive pricing. First price shown does not include fees, taxes. Second price shown (estimated total) is NOT the total price.

The total price is ONLY shown after you click reserve (and have your credit card charged). Called, was told "something went wrong and we will investigate this" and that the total would be refunded. Not the case. They hold your $50 cancellation fee hostage for 3-10 business days.

Avis's website is deceptive: Don't be fooled by their prices.

We were on a Princess Cruise (Caribbean Princess) in November that docked on Wednesday, November 21, 2018 for a full day in Curacao. Prior to our trip, we reserved a car at the Mega Pier, WM2 in Curacao. The Confirmation Number of our reservation was: 36867084US2. On November 19, 2018, two days before we were to dock, we received an e-mail confirming our reservation and thanking us for choosing AVIS. When we got off the ship and went to the AVIS office, we were summarily told "WEHAVE NO CARS LEFT". Just 2 days earlier, we received confirmation of our reservation. The reception person was abrupt, did not apologize at all and we were left without a car and no ability to do the touring of Curacao that we planned.

On our prior travels we have rented from AVIS in the South Pacific (Tahiti and…

Be careful when you book Avis cars. You will get huge hidden costs that no one tells you about a few days after you give the car back. if the car is not clean? Why would i let them charge me R360 cleaning fee when i could have taken it to any car wash and had it cleaned for R100?

If you fill up the car with fuel Avis will Squeeze another R30 into the car so that they can charge you a R20 fill-up fee. Apparently, you pay a fee because you didn't smash the windscreen or windows??? total of R474 which is more than half the rental cost.

I'm contacting my lawyers about this. Not going to be taken for a ride.

November 29th at L,A,X, airport we rented a Prius automobile. Rental Agreement number is 348473230 the rental agreement said that the tank was full on returning the car we filled the tank it took 4. 851 gallons so I think I paid about $9 more than I should have I was on the phone for over 30 minutes regarding this.

00 credit to be used for future rental. As I am a senior citizen and I do not anticipate needing a rental I wonder why I could not have the excess amount credited to my account. We have used Avis many times over the years and this is the first time we have had any problem.

We really appreciate your checking on this for us. Sincerely. James McFetridge.

Charged for a vehicle we didn't pick up at MSY New Orleans airport on Monday September 17, 2018. 00. Very poor customer service. Never received a confirmation number or cancellation confirmation.

Appreciate if someone would use common sense and correct these wrong charges. Thank You; Paul McCarthy 937-748-2468..

I have contacted your customer service before. My booking number is 134296374. I hired a car from Avis in France and there were some issues happened. The customer service said the rental did not take place in the US, so it cannot be resolved the problems for me.

It also told me that it forwarded my inquiry to the customer service desk in France (I've sent another email to there as well).

However, its been a month already, I still don't hear anything from there. Could you please take a note of this issue and reply me asap.

Re: Rental # 300933043, Car # 84727322, Res. # 27427765-US-1

The vehicle was rented in Philadelphia at approx. 10:00 PM. Leaving the airport on I-95 I noticed the vehicle was handling poorly. The following morning I discovered the left rear tire had < 20 psi pressure. (Other tires 40 psi) I filled the tire to same pressure as others and had to refill it the following day.

The car was dirty, empty soft drink bottle in rear seat and six dirty towels in trunk.

The previous renter had smoked in the car and the smell was poorly masked with chemical.

Upon return I informed the check in attendant of the rear tire problem, but was told it wasn't her job to report it. Since she could not print a receipt I was told to go to the office. The line was to the door so I had to leave w/o a receipt and…

SERVICE-Lester Gates reached out to me June 14,2018 which I thought at the time that Avis really cared about their customers bu unfortunately they don;t. He left his phone number and email where he can be I called on on June 14th 2018 when I got out of my customer meeting and return phone can I sent an email thinking it might be easier for him to reply but no email and have been unable to reached him. This is now July 29, 2018 after leaving a phone message and several emails he still has not returned any of them and if this is the way you treat customers then I can see why they are not returning to Avis (I know I won't be a returning customer).

The way I was treated at the Portland office was WRONG and uncalled for anyone to be treated this way! I don't know if it was because I was…

July 15. Very few car rentals are opened on Sundays. 22 in Springfield,NJ opened. 00 a day for the cheapest car. They said it was so expensive because I didn't make prior reservations online. As it was an emergency, I reluctantly agreed on the price.

The car was a tan cheap Ford Focus. The car was returned to same location three days later (July18). Thev car was used for THREE days and they charged me for SEVEN. Calls to customer service were of no help.

I called up my credit card company and put through a dispute. Avis is by far the worst,dishonest,car rental company that I have EVER come across. I am TOTALLY DISGUSTED with AVIS.

I reserved a minivan 11/17/17 for pickup 6/21/18. 2 hrs--totally unacceptable, only 3 agents--I was told none were available. I was substituted a Ford flex. After loading & starting the car, the oil change light was on. I had to go back to counter, wait until an agent was available & get another car.

Again I was told no minivan was available but the next agent said one was available. Again we loaded and drove off. Day 1 of the trip the TPI light came on & stayed on. When we were cleaning the windshield I noticed written on the windshield in a white marker "TPI" but nothing was done before we were given the car.

3 days before we were to turn in the vehicle, we received a call the vehicle had been recalled & to take it to the nearest Avis within a few days. On return to the Denver…

Good day. I rented a Avis car at Harare from 27 March 2018 – 02 April 2018.

Reference number: 1078-4860-ZA-2

I want to complain about the following: • I originally booked a Hyundai I20 on internet. This vehicle was not ready when I arrived in Harare. Mazda 3 was allocated to me. • The prize as per the internet quotation was USD 555.45. The person at the Avis counter at Harare airport charged me a different amount of USD 652. I have not received a final invoice yet. Avis said they will email it to me. o The Mazda 3 was in a very bed condition. o The air-conditioning system of the vehicle stopped working on our way to Kariba o The front left tyre was flat when I wanted to return from Kariba to Harare. On investigation the tyre was badly patched/plugged (see attached photo). The spare wheel…

I was told very rudely by the older gentleman who took my info as nobody in line, nobody before I walked up. Rudely told there very busy and since I had made the reservation within the last two hours and it’s season I might not get the same car I reserved.

I live here he had my info it’s Season really, I didn’t notice! I’m very upset with my customer experience, I have used Avis every year. The ladies in customer service at the counter make him seam like a rookie, he’s been there for awhile....

I rented two chevy suburbans on 2/12/2018 and the rental agent gave me a price for prepayment. Both vehicle was paid for on my visa credit card. the agent informed me that the credit card was not accepted, and canceled the reservation and made two more reservation for the vehicle and they was set up to pay at the counter.

After making the reservation I called my credit card company to see why the charges was not accepted, and the credit card company told me the charges was approved. I call Avis reservation and informed them of the situation, and the agent informed me nothing could be done, and would not receive the prepaid discount. Not only did I waste time making the reservation, I will not get the discount on tow of the company most expense vehicles.

Very bad experience, Tom Andrews

they charged me base rate. I am wizard member and they would not use AARP discount. this is Madison wi on Washington ave. not nice people

I rented a car through rentalcars.com. I arrived at the Avis desk at Valencia airport. I waited patiently for an hour and 33 minutes. The queue was not even moving. I was still standing in the exact same spot after 1 hour and 33 minutes.

I needed to get my car urgently as I had an appointment in Valencia. I was told by Avis to wait. I eventually walked over to Europcar a few counters away and rented a car in 5 minutes. (Yes, that is not an exaggeration. It took 5 minutes)

Upon my return home I notified rentalcars.com that Avis was unable to provide me a vehicle and I requested a refund.

Rental cars charged me cancellation fee of 44% of the total.

Never again will I use Avis or rentalcars.com. Never again.

I have been with Avis for a number of years and I have a platinum preferred membership. I rented a car at Chicago O'Hare Airport on 09/05-09/08 and when I arrived my name was not on the board and I had to wait over an hour to get into a car.

Every car I was put in someone drove off in three times before they finally got me in a car. I recently checked rented with Avis again on 09/21-09/25 it was the wrong car and I waited 30 minutes before getting into rental.

I was given the wrong rate, which they corrected after I turned in rental. I am concerned I always rent with Avis and they offered me a ten dollar coupon it felt insulting. I like Avis and I refer friends and family but the recent service was not five star of what I am custom to.

I have to fly to Chicago this month I want to rent…

On 8-18-17 I rented a car. I tried to change my pickup time, but my reservation was cancelled instead. And the nightmare begins! 01 minus $50 cancellation fee. I DIDN'T CANCEL! I ENDED UP RE-RENTING the same car at the same location on 8-23-17.

I WANT MY $50 back! I called your cus serv # and was told I cancelled. I told her I DIDN'T CANCEL! 20 in tolls in NYS. I LIVE IN TX! I want my CC information removed from the last rental I had with you guys!

I WANT A WRITTEN EXPLAINATION OF THE TOLLS YOU WERE CHARGING ME from 8-24-17 through 8-28-17. WHAT YOU'RE DOING IS ILLEGAL and I have no problem calling a local news station! Sandra Skubis -license # 29148453 TX

I reserved a car through Avis while in Los Angeles from October 1st till October 9th, when I booked my car online I was sure to decline the insurance and even advised the rep at the location to not assign any insurance as I have coverage with my credit card. Rep assured me that no insurance was added and asked me to print my initials on the documents. At my surprise when I returned the document an amount equivalent to $459 was added to my bill for insurance coverage.

As I had a plane to catch I could' t take care of this at the spot. When I arrived to Montreal, I called Avis, the first rep said to call back next day but assured me that it will be waived as he saw the confirmation on the system that I declined the coverage. Rep asked em to call back next day, when I called back, another…

I have been a loyal Avis preferred customer for years. 00 to fly out of the country. Upon my return I went on line and set up my return car rental from MIA to PBI. I did not read the fine print as I felt as they were always fair with me and I was a Preferred Customer getting a good deal. 00.

00 more than I paid for the same car, same time,reversed on a different day. 00 to travel 109-miles in 24-hours! If they would make the fine print larger and let me know of these outrageous charges in advance I would have gone elsewhere as I will in the future. 00 credit. Wow! what a bargain.

So much for being a preferred customer.

Between 23rd March to 27th March 2016, I rented a car from Avis and picked up the car from Malta airport. I was told that I have to sign and make a few initials on the form before he can issue me the car key. But nothing was said or explain about extra insurance, collision damage waiver, mia counter product or roadside Assistance plus! Not a single word about any of the above. This is very misleading as he gave us the impression I am signing what I already paid for online in advance. When I discovered the transaction on my credit card back in the UK.

I thought it was just a mistake and contacted Avis customer support online, but today when I received the invoice, my family and I feel this is outrageous! The staff at the Avis counter should at least mention the extra add ons and it's up to…

We reserved out an Avis rental car online through Travelocity.com as a package deal. Paid for the car before we left Germany. When we arrived at the Avis location my husband was asked for the credit card used to make the reservation and we did not have it with us but they made him present a different card for a deposit. My husband was asked twice about the additional insurance protection and declined both times.

He verbally told the agent he did not want any other coverage as we had coverage of our own. When we returned the car we were billed for damage loss protection. Again, we declined all additional coverage on the initial day of rental. When we disputed the charges we explained that when my husband signed for the car, the Avis agent told us he was signing for the deposit on the car,…

I made a reservation for an intermediate car. On site they had me sign a lengthy contract in which they upgraded and charged me for a luxury vehicle (Nissan Ultima). I never thought Nissan was considered luxury so I have to wonder what Mercedes, Audi, Lexus is then.

Their customer service would not refund the difference saying they had a signed contract. Will never use Avis again, moral of the story, read contract if they try to upgrade you without your verbal permission walk to reputable competitor.