Bank of America

BOA BRANCH ON GARNER'S FERRY COLUMBIA, S.C HAS VERY RUDE & DISRESPECTFUL ATTITUDES TOWARDS BUSINESS BANKING.

Nov 30, 2023

My name is Michael Skorichenko. My wife, Inna, & I just left your North Royalton branch and would like to file a complaint about the service we received. We stopped in to deposit funds into my wife's account. The representative met us in the lobby and attempted to enter the check via the tablet which did not work, I made the comment that this didn't work that last time I was there and how things were so much simpler just dealing with a teller. She stated that we might have to do that if the second tablet didn't work - but it worked. She went on to explain that this was an ongoing problem and that it was supposed to be corrected by Nov. 22 and it's now the 30th. My wife had to present both a Driver's License and enter her SSN. I made the comment that this was the first time we…

Been a customer for five years. These guys have no intentions of helping us. I've been requesting my card pin for months after it got stolen. If it were not for my friends Bank of America would have had me in the streets.

Imagine having money and no access to it because the bank wants to keep getting those interests.

The fraud prevention unit of BOA restricted my entire checking account for “suspected” fraud. In the meantime my monthly Social Security check was deposited into my bank account as usual. I’m 64 years old and I have a serious heart condition (acute systolic congestive heart failure).

My Social Security check is my only source of income. I pay my bills and pay for food and medicine with this monthly check. Yesterday the fraud prevention unit put a restriction on my checking account and my monthly Social Security check was deposited into my account today.

I went to my neighborhood BOA to find out why I couldn’t access my account or the Social Security check deposited in my account and was told the account was restricted pending review by the fraud unit. I asked if I could access the Social…

I recently paid off a large balance (in full) on my BOA credit card using their bill pay option in the BOA app. As expected the interested was added to the balance for my next payment. I have autopay set up, but rather than wait for that to run its course, i paid the new balance using the same method and cancelled recurring payments. My payment came due and BOA took and unauthorized payment from my account creating a negative balance on my BOA credit card. While the transaction was still pending, I called BOA to cancel the transaction and they said that there was no way for them to stop it and i should ask my bank for a stop payment. Reluctantly, I did that and my bank charged me $15.00 to fix BOA’s mistake. They should not have taken money out for two reasons:

1) the card had a $0.00…

Went into office at 9375 Kingston pike in Knoxville tn looking to have something notarized. I was told they couldn’t do it because it didn’t have some block saying I appeared before them. It had a place for my signature and their stamp.

I was forfeiting my rights to my husbands pension annuity. I have a sizable amount of money in the bank including Merrill and I’ve had things notarized there before. I was told to go to dmv. I feel disrespected and made to feel like a criminal.

This was done by a male teller who asked a manager.

I've been with this bank for over 20 years, but you would never know it by their incompetent and simply awful customer service, specifically their fraud department. I went to a golf tourney for the weekend in another county, less than an hour away, and my ATM withdrawal was declined, no access to savings, checking, could not even check out using my ATM card.

Called them and explained it was me and they said they allowed me to use my card again (after I had left the store/ATM). That evening I went back near my home and tried a withdrawal at the local casino. Denied.

Called them and talked to a person and explained I'm traveling locally and to stop blocking my card. He said he would approve and they did. I tried to get cash the next morning from the same location and they denied it again.…

I've had them since 2006, house and car paid off and only thing holding me to them is a credit card with a zero balance. I'm still asking myself why keep I bothering with them.

First this bank has become so stupid and customer UNFRIENDLY I can't find a telephone number to contact this hideous bank regarding their web page looping to change password screen. It was changed 2x once via the mobile all and their stupid webpage won't work with it though the app does.

Second they don't want you to contact them because their AI advises you to clear your passwords and if that does work reset. What is the freaking point of seeking help if BOA sense of help is clear pass words it reset it and nothing more telling you to go do it again. Customer NO-SERVICE

Further frustrations , I changed password…

I was inquiring about a fee imposed by BOFA wrongly. An agent called me disoriented straight to my face . I was referencing the company as "u" . She was upset by it as if she did not represent BOFA.

I never believed people would be so rude like her

I was granted a positive approve for a claim that I put in with a letter stating that my claim was in my favor and to ipne a new account nevaue rlu account was compromised which I did however bank of ameroca refused to hove me my gjnds call me 203-494-2894 they also refused to give me. Ny promotion thus bank is nit rog y b

There funds to release and since March they withold private information from us,aswell every mail is just another lie .

My account was closed (without notifying me) yet they STILL took 3 ACH credits and have not yet released them to me. If the account was closed, why on earth would they continue to accept them? The decent thing to do would be to return the funds to the sender.

) to get access to MY money quicker. " Under review for what? I need access to MY MONEY and it is incomprehensible to me that I should have to wait for access! I cannot wait another 4 weeks and then expect a cashier's check-what happens if that gets lost in the mail?

Why cannot I not access MY MONEY at a branch? All I want it to COMPLETELY SEVER MY TIES to this god-forsaken institution-I don't even want to walk by a branch. I just want to get MY MONEY out of there and not play these games with these heartless bastards.

i am cuurrently applying for a heloc loan the lindell branch customer svc misplaced my documents were at times inactentive to my concerns and needs and patronizing. they need a staff shakeup

on the $5,000 claim they're trying to tell me that it's already been resolved I've been calling them they keep giving me the runaround now everybody's confused they keep denying my claim because they done mixed it up with a whole nother claim that's been paid so now it's showing it has been paid then they put it with another claim number I don't know what's going on but nobody knows why that is I don't know why it's getting put with other claims when it's a separate claim I just they been giving me the run around an they don't even know why that put that claim here goes all 3 claims they opened up 211216301138, 221111300031, 211216301148

These ppl at this bank are racist pieces of dog crap. After not being able to show me where In their policy it states that they can not cash a check that is drawn upon Bank of America. The manager who obviously is racially biast wrote "return to maker"on my check thus rendering the check useless and not cashable at any Institution.

Being black is hard enough, but why musti suffer from the ridicule and assumption that just because I'm black that I must be doing something fraudulent. tonantzin Alvarez should absolutely be demoted jf not fired for her part in this racial injustice that had taken place

Rebecca who works at 1800 NJ-35 Wall Township, NJ 07719 United States has absolutely no customer service. I went there to do a bank deposit and pick up a deposit slip. The deposit slip wasn’t done on time and I asked another worker if they could get it done.

Then Rebecca decided to get involved and was rude. I understand the bank has a process and the person that was suppose to do the bank deposit was busy. I asked how long it would be and she couldn’t give a direct answer until I asked her if it would be a few minutes or a few hours.

I lodged a complaint on June 15 by telephone. Never heard back from BoA

I just opened a credit card account with Bank of America and every purchase I have tried to make has been flagged as fraudulent. Before I even received my card I received a letter asking me to call do to suspicious activity.

I told them I hadn’t even received my card yet so they verified who I am and sent my cards 2 day air. I received the cards we used them once then a fraud alert was placed on the account and I could not view my account through the mobile app.

I called back and they said once again that they took the block off; however, I tried to make a purchase and it did not go through. My daughter is an authorized user and went into BOA with four forms of ID to prove she is who she says she is.

They told her to have me call the fraud department again since I am the main account…

As a preferred member I recently had an issue with my bill pay. The first two representatives were very helpful and tried to solve the problem or at least answer my questions.

However the specialist who I was referred to was rude, unhelpful, disrespectful and does not deserve to work in any CS position. He did nothing to help other than talk down to me, dismiss what the previous reps told me and left me wondering if he even knows what his job is.

This call occurred today 6/19/23 at approximately 4:30 and his name was Daniel ID#VK531GR assuming he gave me the correct info. If he has a supervisor I strongly suggest you review our phone call and reprimand and train him on how to speak to your customers.

I opened a Dispute with BOA for charges that I did not authorize and called the Dispute Department. The Dispute Department initiated the dispute and put a temporary credit in my account. Unfortunately, the person who did the dispute decided on their own to go beyond the 60 days which is part of their policy So now due to her/his decision to do this and

how quaint that my dispute was not approved This is an outrage, I did not give my card number to anyone and they will not honor the claim Now of course, my account is overdrawn due to the temporary credits and if you took a look at how they took care of these disputes, it would make you cry.

I cannot make heads or tails of what they have done; they marked they duplicated; they marked them approved then disapproved. This is just their way…

My debit card was cancelled tonight over a holiday weekend. None of you fucking cocksuckers are answering your phone for any kind of support and I have no money. What the fuck am I supposed to do you’re holding my money

Whats the point of having a buisness checking acvvount if they done let u withdrawl ur own money with my up to date id in hand. They allow me to open an account and in 2 weeks i have deposited 105000 u would think they would want to accomadate me jus alil bit but no I have gone in to the branch 9 buisness days in a row and each time was sent away and refuse to give me my own money Fuck bank of america

Called for help with a problem yhis morning and was greeted by extremely rude rep that said "you've alredy called about this a bunch of times already." She is hiving this bank a bad name. Do something about this horrible emoyee of BOA. I've been a customer for almost 30 years and don't appreciate the way I was treated!

Hello Sir,

I am from Pakistan and I am a freelancer. I have a complaint about a person that misuses the Bank of America and doing fraud. I want to share some detailed things which that person shared with me. Kindly tell me how may I reach you directly.

Awais Qaisar +923349945941 aqgraphics17@gmail.com

This is concerning the release of my bank account information in an apartment above the one that I am in.. The release of confidential information should not be allowed. I am therefore complaining. Each inheritance of mine that have estate accounts at your bank.

Each will have information that is being released to the people upstairs and the money is released to them. Some bank employees come to that address that is not my own. Angelo Scalzi can be contacted concerning this.

Also Lupe Cassidy can also be contacted.

My personal information was stolen. I believe it was stolen thru The bank itself during COVID. Bank of America was used for unemployment. I have never had An account with them. Someone has been trying to open accounts Online using my personal information.

Bank of America apparently cannot stop people from opening fraud accounts. They have to wait for fraud to be committed and then it becomes your problem. It is awful!

On Apr. 00 at Bank of America Pomona branch when deposit was Done I asked the banker what time will be available to use. I was told tomorrow. When I back to home, bank of America send me an E-mail, notice that the money deposit will hold by May 9.

It means that check will hold 11 days. It was unbelievable. That check is from J P Morgen Chase Checking Account I contacted with Chase Bank. I was told that money go to Bank of America already. I complaint that Why it will be holding 11 days?

``I need the money to be used as soon as possible.

00 monthly maintenance is not justified! You make money on the money I have in my acct.! What can I do short of switching to a new bank? I won’t apply for a B of A loan or credit as long as this charge remains.

This is nothing less than theft!

I went into bank of America on 235 n brand blvd Glendale CA very rude I'm in a wheelchair i went to open a account they rudly refused because I didn't have my physical social security card I had everything i had 2proof of I'd I told them i now my number but as one rudly pointed to the door saying don't come back with out the card i tried to explain that it is very difficult for me to get transportsrion and permission to leave the nursing home

I and my wife Angelina Ros went to have a notarize service done at BOA at Leesburg, Florida office. I wast told by Aronash Girskenas to wait between 15min and 20min. I was there with my wife and another buyer at 10:00am and then we returned back at 10:30AM on April 18, 2023.

Aronash told my that John Lamo is the only person that do noterize and he is with the customer. That's not true, John Lamo was not with customer. so we sat there for more that 30min. So we asked Joe Lugos and he said the same to wait for John.

So we asked Aronash for the bank supervisor, he did not tell us and he asked us why. I told him, that we are upset and not happy with the service. John Lamo did not has customer with him, so then Aronash went to check and came back told us that John Lamo will not has the time to…

I deposited a large check. They didn't clear it or notify me or give me a reason. the check was perfectly good. I so happened to see my balance was low and that is how I found out. I spoke to three customer service people asking to speak with a supervisor after each call.

Finally I spoke with a man named Angel who simply hung up on me. This should be against the law. B of A is holding my money and when I try to find out why, the customer service agent hangs up on me.

I have been on the phone for hours. I went to an actual bank and told they only had one person and we would have to make an appointment and they were scheduled 3 months out.

Well when started this account with BoA in downtown Fresno California on the 14th if not the 13th of march and already they shut my account down like the same day I just used my debit card under my name Luis Omar Pelayo 34yrs old without explanations the bank teller tells me that he can't explain why at all and he don't know how long do for probably many years they don't ant business with me...

Now I would put his name in here but you'll know once you investigate who I talked to that day ight in you're surveillance footage videos. Thank you lo agradecemos por chingar conmigo

Another frauds !! Can any one call me pls ?

I will close my accounts !! This is so overwhelming…no worth it

why can I no longer transfer money to my husband without using zella? I have been transferring money between our accounts for 10 years. I don't need or want a middle man. Nor do I want any other company having my banking info.

The more companies that have access to it puts me at a higher risk of my accounts being hacked.

The bank lost my payment and shut down my credit card after they lost my payment. It took multiple phone calls and hours of my Personal time to show them where the payment had been lost.

WORST customer serivce ever!!!!

Closed my account without warning or reason. They refuse to give me an answer why or when I can get my money

Unhelpful manager Adrian at Irvine, California branch on Michelson drive and McArthur. Poor attitude and no idea how to engender customer loyalty!

I have been a customer of Bank of America for nigh three years. Currently, I am living in Johannesburg, South Africa. I have been here for about 8 months. Money has been missing from my checking account for the last four months.

I think because I am abroad, someone at Bank of America is taking money out of my checking account. I am not sure how much. But in totality I believe there are hundreds of dollars have been taken out. I will also file a complaint with the U S.

Attorney General's Office consumer division. Requesting an investigation and a class action suit be filed for scamming customers. I will be closing my accounts in the near future. I don't trust Bank of America anymore.

If I could give no stars I would my account was so messed up I notified them of unauthorized charges finally 2 years later they get a hold of me send me a check for half of what was taken out of my account and tell me that the rest is a loss

I had a new debit card sent to Me by us mail it was never received then I got a rush delivery on a card and that was a defective card so I was charged $15.00 for the second rush delivery the first rush delivery was defective this is a lot of money to me this should be reversed

I needed a quick little note on their letter head stating I was taken off my sons account. They could not do this. They wanted us both to go in he lives in another state. I need this letter asap for documentation on something I am applying for. They are no help. Worse than Wells Fargo.

Supposedly this will take 5 days. WHY . I will believe it when I see it. They get less than one star.

I applied for and was approved for an Allegiant credit card. Got the card in the mail and can't activate it. When I try to enroll on-line and enter the last 6 digits of the card and my SSN, I get an error message saying I can't be verified.

Same thing happens when I call and because I can't be verified, I can't talk to a representative. I posted a message on your Facebook page and was told it might be a while before anyone could contact me to resolve this matter.

At this point, I don't know if I want the matter resolved or if I even want your credit card. I don't like doing business with companies that make it near impossible to get customer service.

I was on line with Merril Agent of Bank if America - give him my SS# and ask him a question- He hong up and do not give me a answer and never call me back

Not happy with his service You can track who I talk to

I went into bank today because of issues of money taken out of my account for an order supposedly from California tax board. After I have been trying to resolve this issue since Friday with no help from not 1 person from Bank of america either on the phone or inside.

This order was not for me (the owner of the account) But for the secondary holder, which was my mother who passed Sept 2021. At that time, 2021 I came to the bank with death certificate, which is on file, closed her account NO I did not take her name off my account, for my personal reasons of dealing with her death.

In Nov 2021, I paid off my mothers dept to California state tax, (I know this because I couldn't had sold my house if not, plus she was 82 so no need for her to file taxes for past 10 years, meaning no way for…

I called to report a fraud in February and the bank representative said that it should be filed as a merchant dispute even though I was fraudulently redirected from the correct vendor website to a fraudster's call center and tricked into the charge Based on the bank rep directions,we went the dispute route.

I was supposed to get a credit to my account for the disputed charge so that I could keep making my regular payments without this "fraud" charge coming into play while BOA did their dispute resolution. Nothing has happened. No correspondence or updates from BOA. No follow up.

I called today and spoke for one hour with a BOA rep and the only piece of info was confirmation that a dispute was in progress and she read me the rules on 90 days for a credit to show. What the heck. An hour to…

I've had to go into a BOA branch several times to verify my identity because the people working as customer service over the phone have no clue what they are doing .. they have given my money out of account to a person I don't know but can not verify my identity to give me MY money

After my purse was stolen in Pueblo, CO on March 2, I was unable to stop the use of my Bank of America credit card over the phone because no one had access to my account. Since my phone was also stolen with my purse, I could not receive a text to verify who I was.

I am forced to drive 2 hours away, to handle this problem. I spent 2 hours on the phone, mostly on hold. This whole experience with B of A left me in tears and was just as bad as being robbed again!

I'll NEVER do business with this company again!!!

I was told I was supposed to already been contacted by Bank of America about a claim I had that they ain't investigating right to keep denying it and I sent them all the supporting documents Salina cook claim #221111300031 this plane's been going on for a whole year already and they said they paid me out which they paid me out last year on December 21st with some other claims but then December 27th they took it right back and they sent me a letter saying they paid me out on it no they pay me out to your right back

They took Visa payments twice, have refused to refund within that federally regulated time frame (10 business days) for refunds and when I questioned them for further explanation and a date when it would be refund I was told by their supervisor that it would not be refunded today (11th day) and then hung up on me.

Been a Customer for 20 years and they can't even reverse a fee that they took out