Bank of America

The worse customer service. Tried to speak with a credit solutions specialist, Lidia Alcantra ,so I am able to get approved for a loan and never got my calls returned. Moved on to another lender.

Called about info verification for a new Visa account. Waited almost 2 hours and gave up. Customer service is non existent. Will try BECU. I bet they will answer their phone!!!

Hello, Bank of America the agency locate in belleville ,New Jersey is very bad,the stuff is very unprofissional and rude,in my house 3 peopple have account in this agency the people that work there is so bad,we don't want to go to oneother agency just because they are so rude,please correct them.

My paycheck was put on a 7-10 day hold and I can’t get an answer as to why. It was written from my business account at another bank, from which the $ was already taken out and is sitting somewhere at BOA making interest for them.

Meanwhile my bills are not being paid on time! I am a soon to be , ex-BoA customer. After 30 plus years as a BOA customer, I should have gotten a much better explanation, not have had this happen in the first place, and not had to deal with very rude managers.

The second MY money is made available , I am removing my account from this bank.

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What is there not to complain about Bank of America? As the years have progressed their in person and over the phone customer service has gotten really bad. The bank now charges for one to breathe in their branhes. And the manager at the branch located at 888 NW 62nd St.

Fort Lauderdale, FL 33309 is very unprofessional and nasty. He even had the nerve to smirk in my face when I brought up a need I had. Would not bank there again!!

I am a victim of identity theft/fraud. I was treated as rhe criminal. I'm sure they ia documentation somewhere in my closed accounts. Recently I have received vociemal messages from a number supposedly BofA. The contact persons name is William bit could not understand the last name he mumbled.

The number is 904 440 1115. I called back several times could not speak to anyone. Was connected with Cisco Unity System. Each time pressed zero for operator and was disconnected. As I victim of fraud I want to be sure these calls are legitimate.

I emailed customer service Holly O'Reilly twice. She didn't even have the courtesy to respond. Maybe an employee reviewing this complaint will have the courtesy to get back to me

Do not bank with BofA. Their check hold policies and practices are unreasonably long. They do not honor the hold stated on your receipt. Your deposit can be flagged by their system as high risk and then additional holds are placed.

They do not tell you that though until after the fact. Even if you call and complain, they will just tell you there is nothing they can do. Checks clear in 3 to 5 business days, so a hold of 10 days is extensive.

Most other banks will release at least $100 to $200 right away, and then the remainder in the next few days. Not Bank of America though.. stay away if you want your money in a timely manner! If this has happened to you, I would encourage you to join me in filing complaints with the Office of the Comptroller for the Currency, the BBB, the Attorney…

PB agency its worst ever in San Diego. I came in for a personal appointment that I scheduled last week. And they scheduled for the wrong day and they didn't help me. now I can't do it anymore and they didn't worry at all to solve it and answer me.

This bank got me in circles ! They keep making mistakes, having me come back like 5 times! And I am not exaggerating, they can’t get it right ! Started with no guidance, no one could help me and get this process going!

I hate having to come back again . Then the notary is on vacation. Good for her ! No worries just enjoy yourself!

Customer service is gone in local braches. Not enough tellers for amount of traffic in any of your stores

Consistently not enough people to run a branch efficiently

Shame on you guys

We live in a town with a population of nearly 50,000. We used to have two BofA branches but both are now closed. The ATMs are still available at one but frequently are out of money. There is no way to file a complaint other than calling a customer service person who probably doesn't do anything with this type of service complaint.

We've had accounts at BofA for nearly 4 decades and are about the move all our accounts due to this lack of service.

Towards end of 2022, Bank of America sold off their AmTrak credit card to another bank. Prior to this action I had 4 credit cards total of a bit over 40K in total credit line. They automatically closed on my accounts, which effectively decreased credit line by 25%.

This increased my debt to credit line ratio causing a ripple effect to my credit score. By such action, lowering my score, during that time I had some hard inquires that also hit my credit score due to aggressively shopping for a car loan.

So my score dropped over 30 points in a few weeks. Instead of keeping my credit line across three cards, i lost 25%, so i applied for a 4 th card again. Now BoA, extended me a 4th card again, but instead of giving me the approved amount, someone decided to split one of my cards and lowered…

I live in Jonesboro arkansas, there is only one branch Of boa, sometimes the wait is excessive.

From, Ramprasad Sripada Account number 4388 XXXX XXXX 2813(New Card)/ 3266(Old Card) 732 Stifel Ridge Ct Chesterfield, MO 63017 Cell: 314 600 7568

To, Manager/Administrator P.O. Box 37984 Charlotte, NC 28237-7984

Dated: 01/18/2023

Subject: Refund of funds From cancelled transaction/withdrawn on 12/21/2022 from Living the dreams account To Ramprasad Sripada’s Chase Account number ending in2813 / 3266 Ref.: BAC Letter to Merchant Living the Dream, Dated 12/21/2022 Case No. 823540154301 Amount – 2730.82 Issuer Chase Bank USA National Association Charges were made on October 19th 2022, posted on Nov 9th 2022, Amount 2730.82 Description LIVING THE DREAM Also Known As LIVING DREAM Real estate agents and managers Online, mail or phone (...2813) Professional services Sir/Madam, 1. On Oct 19th…

I have bin a customer of Bank of America For it feels like forever And I have to use your Hempstead office on front street from time to time But when ever I go there the service is terrible Always have to wait Only One teller when there are at least 8 people working there Now they close at lunchtime when a lot of people need them Then open with lines and agin one teller Never had a problem like this in any other branch Enough to make me think about changing banks!

Let me start by saying I'm a US Army Veteran and I'm on SSDI so I'm low income. 11 BOA credited my account with 1 of the 3 charges and I've been checking for the past 2 weeks and they still haven't credited my account with the other 2 and

I've called 3 times in the last week asking them when they are going to put the money back into my account they say it's under review I keep explaining to them that I'm on a fixed income and I have a bill that I have to pay but it falls on deaf ears they really don't care and now I have to pay a late fee on the bill.

I honestly don't think that BOA should be allowed to say the support of troops because this proves they don't and I'm going to complain to the VA and make them stop advertising they do. I'm going tomorrow or Tue to close my account I've…

None of the Bank of America representatives are never on the same page I asked one question have contacted 5 different people this week alone and gotten 5 totally different answers my complaint is that 2 of them were extremely rude do you think because they're being rude they're gonna send me to the survey no January 28th at 11 o'clock I was just got off the phone with 1 of your wraps extremely rude

I went today to the Bank of America office at 800 Marketplace Blvd in Hamilton Twp to make a check deposit to one of my accounts. While there, I mentioned to the teller that my new ATM card could see only 2 accounts but my old ATM card as well as my online account, I can see all the accounts (5 total).

The teller told me that I can see the customer service associate after I made the deposit. )" and I told her the issue with my ATM card. After the above explanation, she could not understand the issue and kept asking what the issue was.

After repeatedly stating that my new ATM card has an issue of seeing only 2 accounts instead of the 5 accounts, she said that she will link it. After half an hour of waiting, she said that she could only link 2 accounts (there were only 2 accounts linked in…

In June of 2022, I unknowingly became an identity theft/scam/fraud victim. I applied for a job at American Specialty Health on their website and I was later contacted via text by someone posing as a recruiter from the company. I was invited to an interview which took place via Microsoft Teams.

I was later introduced to my alleged team leader by the name of Ashley Martinson whom I later found out that the real Ashley Martinson was in prison in Wisconsin for second degree murder serving 20+ years. 00 into my checking account and then instructed to send the money to my team leader and to a vendor by the name of Sherrie Jones via Zelle and Cash App. 00.

00 that was already in my then frozen account. They played games with me by originally telling me that I was protected under their so called…

Horrible and Horrific company to work with or have a Morgage with.

Called customer service because my account is locked, and a rep, female sounding, with a J name from TX answered and started asking (weird) questions ie. are you *sure* it's not the other institution? Well, no. I bank with you, and I'm literally looking at your site telling me YOU'RE bank has locked MY account.

I was rightly frustrated but only in tone, not with her. So she started being patronizing, and you know, I've been in CS for the last 20 years I've been working and there's just no reason to treat someone like this when their money is being held hostage.

So she told me to hang on, and she'd figure it out. she kept me on a silent line for 7 minutes, so much so I thought she had hung up, so I said "hello? reassure me? What the fuck?

So I said "I guess I will do that, thanks" and…

Absolutely the worst customer service! I had a savings account that Bank of America force closed my account without knowledge. My account was actually still working and because I was unaware of this account closing continued to use. In December 2022 I had a deposit of $500.

Needing to use the funds for rent, I was unable to access anything.

Furthermore, it is currently January 21 2023 and I am still waiting on a cashiers check that is being delivered to the wrong address. I am being told I have to wait the 120 for the check to void out in order for them to reissue another check

I went to Romeoville branch today and almost had a heart attack from the staff and managers there. This branch has the WORST EVER customer service. Its my third time visiting this branch and experiencing the same. The employees lack basic skills and the manager is even worst. I wonder what the HO is doing leaving the branch with unqualified employees and management to run it. I went to the branch today and was "tortured" by Natalie who lacks the basic communication skills. She only wants to talk and refuses to listen and at the end, she threatened me to cancel the meeting and have my request delayed for days. I spoke to the manager, Jennifer, who did nothing but watching and peaking from behind the door. Jennifer also has no customer service skills what so ever.

I was worried that Natalie…

Debit card mailed to me is not been able to be activated while I am in Africa. In an international destination and a Bof A customer. That cannot activate a debut card because of you SOPS, which in my mind is very racist.

Why I say that is because you don't even have a bank that you do business here. So I will definitely dismiss you. After this nightmare that I will share with ADDI.

I went to this Bank of America located at 400 Central Ave, Lawrence, NY 11559, on the day of 1/14/23. I entered the bank at 12:50PM and I was told at 2:22PM that they could open a checking and savings account for me and then 1 minute later they stated that I did not open any accounts with them and

that I could not deposit any money into the accounts that I opened with them. How confusing is this, correct? To make a long story short they did not want to help me and they were rude and giving me a hard way to go.

They were much more happy to help a customer who came in 1 hour after me and this was a customer who walked in the bank demanding for help right now or else she would take her thousands of dollars out of the bank. This lady even walked over to the room where I was dealing with the…

I have my identity stolen an some one stole over thousands from my account last year I been going back an fourth with all the claims they finally paid some of it back but one Dec they gave me $5000 an on Dec 27 2021 they took it out my account cause they said that my claim got denied I ask them to send me there reason why they decided it I got the documents of some guy at the ATM in another state all masked up at the ATM I sent them all the supporting documents I have for me to show them where I was at the time of this everything I could an I feel like that even investigating the claim cause as soon as I re open the claim up they denied it the next so

finally they paid me out on the other claim but the claim for $5000 claim # 2211113000031 they send me a letter saying they already paid…

First of all I've been complaining for several years that Bank of America closed all of their drive-up windows which is totally unfair to people with disabilities and can't walk. They obviously don't care about disabled customers!!

Secondly, I know the fraud department is trying to protect customers, but they are making things even more difficult for customers like me. I am disable, in a hospital in bed with a broken ankle. The fraud department flagged my account as possible fraud and it is not. They took away my online and mobile access and I need to make mobile deposits and can not because of the online access frozen. I have spoken to the fraud department several times begging for my access back so I can pay bills and deposit checks, but they refuse to help me saying I need to go to a…

I had lost my checks and placed a hold on the two checking accounts then when I found them I spoke to a customer service person and took the hold off the checks so I was writing checks and they were not being cashed because they said I had a hold on the checks ,I'm 3 months behind on my mortgage and car payments they ruined my credit ,I want the person who screwed up fired, the bank manager was unprofessional and rude, no compassion.

Some of the customer service representatives have no idea what is going on. It is January and I have had them telling me I cannot link my personal accounts to my business accounts and transfer funds since last September. I asked to speak to a manager and told I have to use Zelle to transfer.

I tell them that makes no sense. I continue to complain until I FINALLY get a rep with some sense and what department to contact to set it up properly. They have to MAIL me forms to sign for me to MAIL back as apparently they don’t live in the 21st century of Docusign.

I’m still waiting in my snail mail. I hate them so much. I mean I really despise these idiots.

years. never any returned checks but they keep putting a 5 day hold on my funds. This makes my payments late and ruins my credit score. I would love to switch banks but my attorney only deposits there.

I walked in at 9am to cash a check drawn on B of A I had no account. Teller says she isn't able because its over 2500.00 and its a "good check" then says go to my own bank, then says she'll speak to manager, the manager had me sit for about an hour. An says he can't get in touch with the issuer. This Branch is in Lodi Ca. on 700 W Kettleman Lane. I drove to another branch in Stockton Ca. cashed and paid the 8.00 fee.

I believe my issue was because I'm black, but that shouldn't have anyplace in today' society. I have video of the episode

Having to wait 30 minutes to make 400,000 deposit

Not sufficient staff

I bank at Bank of America. There is one of my bills that is paid with"bill pay" which means that each month on the same date, money is taken from my account to pay that bill automatically. On November 3, 2022, Bank of America paid that bill as scheduled.

Then on that same day, the payment was withdrawn and put back into my account! The company is in the process of terminating my business with them and taking me to court for non-payment! I called Bbank of America and asked who gave them permission to cancel that payment.

I was told by a supervisor in Arizona that "a bank representative told the bank to cancel the payment!! Now I am waiting for the bank to research my complaint and tell me who had the balls to cancel it. I am very angry!!!!

I went into the bank of America Castro Valley branch on Saturday at 3:00 PM to add my wife to my account as a co owner since we just got married. Since they only had 1 account banker working there on 12/17/22 the weekend before Christmas, they said that they couldn't help me that day and that I needed to make an appointment for sometime after Christmas. My complaint is that management should have the branch staffed properly in order to accommodate its members, especially during the holiday season.

I’m have been trying to get anyone from this company on the phone for some assistance but because I am not a account member and don’t have a account number it will not allow me to go any further nor talk to anyone. This is extremely unnecessary and inconvenient.

I am trying to talk with someone from HR. Impossible for some unknown reason.

I ordered a bank card while on vacation in palm springs was told they could not send it to canada, where I live. So had it sent to where we’re staying. It did not arrive.

Finally reordered it and was able to have it sent to Canada. When it came tried to have it activated over the phone it didn’t, recognize me. Was on the phone for over an hour with them, the associate told me that I could activate it in Canada by going to an atm and entering the pin.

I did so it said incorrect pin. This is pin I set up at the branch on Ramona road in Palm Springs on oct 25 at 10 am. You really should have the motto your money is so safe even you cannot get it out the bank.

Now at some point in time I will have to cross the border and take Andy off work to get this fixed, in stead of making banking easy…

When to Bank of America on 12/12/2022 to deposit a check I told the teller what account I wanted it due to the fact I haven't used that account in almost a year but she put the check in that account I called told them what happened they reversed it and about 4am the following day 12/13/2022 it went back to old account and added a hold which funds coming out of the account that the check was to be deposited I'll inquire nsf fees.

They were ride they acted as it was a burden to deal with and nobody taking fault to the issue or trying to get it fixed at this point I'm ready to close all accounts and go somewhere else. The account the check went to that account should have been closed when they closed my savings for inactivity but they didn't so now I'm sitting during the holidays on a…

They have poor service and rush on judgement of decisions with out getting the facts Race's I had my business account hacked and scared from hakers and scammed And my account turns to bad eposot and confetti checks from haker try to get in to my account Customer service careles when I called for help that my account hacked and try to report to fraud department and

they didn't expect me and they turn around to close my account for no reason They are bad bad and rush in to conclusions and judgement with out looking at the facts Race's involved Bad bad customer service and manegers

Almost every month I have trouble logging on to my account! The system is customer "UNFRIENDLY"! As a senior citizen it is difficult to remember what I ate last night, let alone the passwords I must remember for all of my accounts that I log into every month to pay my bills!

BOA's system is the worst! It locks me out, then I must call into the fraud department and hold on the phone today for two hours to be told there is no way to change the system! A computer only does what someone tells it to!

I have passwords that I have used for many years on numerous accounts and have never changed them! I've never been hacked! Never had a problem! Never asked to change the original password I know and love, because I remember it!

With BOA I am constantly having to change and always have problems…

Yeah f*** Bank of America these stupid ass people sit up here and f****** let me order two I mean open two accounts online with no ID then tell me I got to walk into the branch and open up a account or so ID for the two I opened so I end up opening up another account right there in the branch showing all proper legal documents for them to open my account yet then

turn around not even a week later and close all three of them out talking about I didn't show proper documents I had over $1,000 deposited into my account now they want me to wait an extra 3 weeks to receive my money when I could have just walked in the bank and just they could have cash me out now these b****** don't have no customer service complaint numbers no nothing they want to keep talking about you got to put in the…

I just spent about 3 hours with 2 different people from the fraud department. It was almost impossible to understand their English . I had to have multiple things repeated. I would like to know for sure that they actually worked for BofA. Almost feel like I was getting scammed for information.

Please confirm that there is a claim or investigation into my business credit card. Name on card …Kevin Hathaway Business names ….KandNHathaway incorporated

Thanks

Kevin

I sent a wire transfer to Austria last week and one of the tellers were very helpful and friendly and the wire transfer was successful. This morning I went back to send another wire transfer to Germany, but wasn't sure if this particular bank account is listed for a wire transfer.

I went to the same lady who helped me last week, when there was another bank employee standing behind her with a sour face and after hearing what I was trying to establish, she just said, - no we don't do this - the teller then explained to her what needs to be done, and again she just shook her head and said, oh no, we don't do this, again the teller explained and then she said, - wait over here for a minute.

I was there at 10:30 AM by 11:20 I asked when I can be seen to take care of the wire transfer when I…

It is so frustrating trying to change a simple phone number. Please fix your online security. It sends codes that never come, the code page disappears after you get the code and the whole thing looks as if a 2 year old designed it.

I shouldn't have to call the bank everytime my phone number changes. Please find a different verification method.

I have attached my complaint following a law suit against Bank of America for racial profiling, lost of business and not being able to pay my staff . My funds are on hold again for the fourth time after check was verified and Cleared , the state of Arizona sent over a email to release our funds and verify the same check that we deposit every week , I want my money out this bank and

close this account today … I have lost business both times that you guys have done this I lost a large clientele and now I can’t pay my Doctor or therapist because funds are on hold for no apparent reason , everytime I call I’m rerouted and hung up on , no one has answers , this very unprofessional and your business ethics are horrible, I will notify the NWACP and News to let it be known not to bank with you

I am a person with disabilities, legitimately diagnosed by the appropriate medical professionals. Of my diagnosis are a combination of major depressive disorder and a combination of anxiety disorders.

Additionally, I am an agoraphobe. With that said I am very rarely leave my home, nor do I eagerly embrace interacting with other humans. This is as a result of multiple domestic violence experience that I have experienced since the time of my childhood.

Moreover I am a black and transgender individual. Therefore and possibly needless to say I am nearly always on guard for fear of being mistreated by other humans. When I am forced to attend appointments or leave my home to take care of matters that are simply important I do these things in a very strategic fashion.

My income is currently…

My father passed away I'm may yall have been the most uncaring rudest people with us trying to get the insurance policy taken care of and trying to keep up the mortgage payments till your company figures crap out we have cried because of your rudest as soon as we can we will no longer be banking with your company uncaring rude people like losing our father wasn't hard enough

I wanted to change last name. I had all of the required credentials. after initial processing from Service rep, it was noted that I needed my husbands to come in to sign a new signature card. Even though nothing on him was changing. After leaving my husband said he could meet me there. so we came back. In a bank that wasn't very busy, we waited for over an hour, no one could see us. we were not allowed to use rest room. We left. This branch has customers waiting long lengths of times, no follow up, no status, no concern.

The first customer rep had entered all my information, all that was needed was us to sigh cards. an no one could help even though several people were walking around or eating lunch. When did customer service stop giving decent service!

BOA 14300 New Halls Ferry Road,…

I have over the last ten years taken my financial statements and correspondence to a BOA branch and they accepted it and would shred it for me. Yesterday ,9/16/22,I took my items to be shredded to the newly reopened branch at 6501 Mission Gorge Rd. San Diego,CA 92120.

I showed the teller(Camille) my bag and she spoke to the manager(Sheila Widjaja)who refused to accept it for shredding. I spoke with Sheila explaining that I’ve done that at the same branch for years and she responded that BOA was in the banking business not the shredding business.

I would appreciate you responding to me quickly. I have been a BOA customer for thirty years and felt insulted and condescended to by Sheila. I eagerly await your response.

I called 11/15/2022 around 10:30 central time Waiting like 25 minutes to get answer and this woman tells me the system is down and she can’t help me, she just tells me I have to call them back What happened with calling the customer back because is your fault the system is down I told her Bank of America sucks because you are holding my money for longer periods And it’s just bad and she tells me sorry you are rude and hanged at me Then she threatens to close my account