Bank of America

Upon having to freeze my accounts over the weekend due to poss. fraud, I was told I would have to go into the bank in person to unfreeze my accounts. I did schedule an appt with my local branch but could not get in until 2:00.

I then noticed an email that informed me my preference of paperless statements had been saved. I did not make any changes to my account. " and I felt my acct. had indeed been hacked I went to my branch (195 Lemmon Dr, Reno, NV 89506) just after opening hours aprox. 10:15.

There was only 1 banker working the floor. When she finished with the client in her room she came out and asked how she could help me. I told her I had poss. fraud and needed to check my acct.

she stated I needed to call the fraud department, I explained about my email and stated I wanted to see…

Hello, I have been a credit card member with Bank of America for years. I have asthma and breathing issues. Unfortunately, I contacted covid along with post covid symptoms; due to this occurrence, I was hospitalized during the time spirit charged a membership fee to my card; if you look at my payment history, you will see I rarely use this card; I called to send over documentation to show I was hospitalized however someone told me to dispute it with Experian, how can Bank of America decline to approve my request when I've been a member for years and

have otherwise had a great payment history, I've had lots of health issues and during a time like this I would think people that work from Bank of America would be more understanding. I want to file a complaint with the BBB.

However, I'm…

What happened to BOA in basking ridge nj? Today (Saturday) I went to do my banking and they are closed. Yesterday they were closed due to Veterans Day. I thought banks couldn’t b closed 2 days in a row? Hours during the week and crazy too!

They open at 10:00 am, instead of like all the other banks in the town or 9:00 am. I mean come on BoA you really need to do better. Very inconvenient!

Bank puts a hold on my employer check without any legal and sound justification. Funds not available and none of the reasons foe holding the check apply to my case. Need to pay bills and this is insane.

I had accounts with bank if America for over 8 years in 3 different states, I loved them!! Then I had an issue with "possible fraud" which I had documents to support, causing them to close my account, and take over $400 I had in my accounts.

I recently had a company inform me I had money in an account and they pushed it through to my old account before I could update it, and bank of America accepted my money on a closed account!!!!! This is unacceptable I have not been associated with BOA for over a year, haven't gotten any answers and am now out even more money!??!!! Do better!!!! Unacceptable!

I was a victim of check fraud. Your employees let the Perpetrator indorse several unauthorized checks. My mortgage was processed, it was taken out off my daily balance in my checking account, and the bad check made it bounce. When I utilize my account , I get treated as if I'm less than a maggot.

Nicole Wilson

Boa is holding the US SAVINGS BONDS that I deposited and cashiers check they issued against it. They are US SAVINGS BONDS for God's sake! Sold as same as cash back when banks cared about their customers

On Saturday, October 5, 2022, I arrived at your branch on Redondo Blvd in Gardena, Ca at 9:20 am to pay my Equity Line account and I didn't leave until 10:50. For several months this branch has been understaffed. On this particular day, a Regional Supervisor removed and placed two tellers to other locations and didn't accommodate us by replacing them.

That extended my wait time from an half an hour to an hour. I am a disabled individual and I can't stand for that long period of time . I told the guy in back of me that I needed to sit down to wait for a teller.

The disable window is always closed, there's seem to be no special services available for the disabled clients. Today, there was some confusion between me and the other customers in line, who did not want to recognize that I was in…

And credit cards and my checking account or all hacked into. This happened once. I was issued new credit cards. A week later it was hacked again. One of my credit cards were hacked up to $7,900. After this hacking, I pulled out of Bank of America.

I cannot trust a bank that does not protect the customers accounts.

Very poor service. 43 propping line with only 2 tellers.

I’ve been wit BOA for over 20 years and the service has gotten very poor I cum to bank to cash my check cars in line the teller takes 30 min to cash one car account I feel like that’s bad business drive thru should be fast but the one in Macon ga on Bloomfield rd is da worst

I would give zero to negative star if it's available. Recently their Customer Service has gone weirdly downhill - I used to be able to log in to my account and write to them and got some response back right away. But now you click on the link, it would popup the omnipresent headshot of Holly O'Neill, the new CSD chief, smiling brightly to ask you to write to her personalized business email (provided) and she would respond certainly.

But the email I wrote to her, since 10/29/22, just went into limbo. Since 10/20/22, I had been calling their customer support line numerous times, just trying to get my credit card balance (negative) to refund back to my checking account as I double paid my full amount due on 10/20/22. But every time I called they gave me different stories as what had held my…

33 minutes. Trying to straighten out a mistake that Bank of America made. I pay bills through bill pay and I have for many many years. Bank of America sent my Verizon payment to the wrong place. They sent it to MCI instead of to Verizon like they always do.

I have no idea who that even is. I contacted MCI after I was notified by Verizon that my bill would soon be due. MCI doesn’t even exist for normal payments and hasn’t for ten years I was told by a rep from Verizon.

I think this is totally unacceptable to be put on hold this long to try to fix a Bank of America’s mistake. They sent a check to MCI per my checking account info on their website. I paid Verizon again because I would never let a bill be overdue.

I just simply want the money credited back to my checking account. This wait…

I had medical issues with a what was believed to be a stroke when I filled out my normal monthly payment of $300 and accidentally put an extra 0 to make it $3000. I called the BOA as soon as I found my mistake and they first said that there was nothing they could do about it.

My wife later called to explain the problem, but this time they told her that it takes two payment cycles to refund the money. My wife called again( 2 Oct 2022) to check the status of the refund only to be told the my routing number was needed to return the money.

Here it is 30th of Oct and nothing has been returned. I am retired and on a fixed income, while BOA has millions and takes advantage of senior citizens, they should be ashamed. I have NEVER been late or miss a payment and they have audacity to take advantage…

Deposited a check inside the bank with they teller they said it would be avaliable the next day now it’s in hold for a week my rent is due need my money now

Why don’t you have your business window open as promised. Why are you suddenly closing at 4pm? Les and less service is lame… your going to lose customers. 1 star.

I made a charge on my check card that BoA found suspicious, so they put a hold on my card. I have verified my identity and told them the charge was mine through multiple texts, through the website multiple times, and through SIX phone calls to BoA. There is STILL a hold on my card 48 hours later.

To be clear: the people I worked with all did their best to help me. This is a system problem.

On September 24, 2022 I received an email from BOA Stating fraud alert on my account and I contacted them immediately. 2 transactions was through ZELL so after explaining that to the banker I was transferred to ZELL after holding on 1 hour to file t he complained.

A representative finally answered the phone to take my claim. The ZELL amount was almost 4,000 I have never heard of this person before and every time I call them it's a 1-2- hour hold time for the ZELL department to answer.

I have been a customer for over 22byears with large sums of money in this bank. this is unjust.

I'm putting Bank of America and Shell Point Mortgage Services on notice that you have been overcharging me on my mortgage for over 4 plus years you have been charging me for insurance and I already have insurance with Liberty Mutual for the last past 4 years and that other insurance before that so you made up escrow account .had me paying home insurance I have been paying my own insurance for years . so I'm putting Bank of America on notice loan number 8578259248 telephone number 917-525-7803

Hello. My name is Mr. Stacey Mallory. I have been banking with Bank Of America for 25 years. I am permanently Disabled and receive funds from Social Security Disability. I have a ton of medical issues that leaves me often depressed, taking tons of medication as well as suffer from PTSD and at times my memory is effected by it.

Sometime either in June or July I was online searching for a service dog for emotional support. I went online with the aid of my son to help me to purchase this dog. I spent 1500 dollars purchasing a dog from a website online plus another 750 to have it sent in a special cage to travel since the dog had to be shipped from Kansas City.

I spent the 1500 through the website and used Zelle to send the 750 dollars for the cage. When the person called and asked for more…

Denied services at local branch

I’m mad because online scammers said he was a online bank loan officer trying to improve my credit score. Alex Williams (929)274-5311 He put money into my checking account and told me to get EBAY gift cards. Send the money back to him.

I got confused and asked him to send me a photo of his business credentials. Lending Club Loans Service he said. 50 into my checking account. Because I thought he was giving me a car loan for $5,000. He was confusing me saying getting rid of the credit problem off my credit report.

I don’t own a business account for Black Gold Management Group, LLC. I don’t know why you deposited this check in my account because it doesn’t belong to Gloria Johnson Williams. Thank you. I’m will file a lawsuit against Bank of America for accusing me of check fraud.

I don’t…

I made a wire transfer from my account at Bank of America to my account with a UK bank. The UK bank decided the recipient account details were not good (although the same details were fine in April) and returned the wire transfer to Bank of America.

The initial transfer was made on 9th September and to date (27th September) the money is not back in my account at Bank of America because someone is "not in the office and her work has had to be distributed to other people".

Meanwhile, I was told this transfer was being returned from the UK on 15th or 16th and it was confirmed on the 19th and I was told the money would be back in my account in 3 to 5 days. That was 8 days ago and I've just been told - 3 to 5 days again.

I don't know what the delay is in transferring to the UK - it could be…

Constantly locking my account refuse to give me a reason then forces you to you to go to a branch just to be told call a number there is nothing they can do . I am now behind on rent and bills due to constantly locking my account ! I will do anything in my power to get rembursed for the late fees I now have to pay .

About to lose my house car and kids behind bank of America they closed my account was told on the 19th when going in to get my money to call this number. I did only to be told that they will be closing it on the 20 check would be in the mail.

Today the 22 and they said they closed it today n just now hoping they sent a check out they don't give a reason why other then a generic reason I'm about to lose my house car and kids waiting to get a check back I put in at the beginning of the month then I was told nothing they can do but wait 10 to 15 business days this is sad will never bank with bank of America should have listen to my first mind on this one

I was with Bof A since 2010. I never committed any unlawful act what so ever. I never went to jail or did any crimes in my entire 62 years of life. My drug addict daughter, who has a criminal record, who spent a year in jail for breaking and entering, theft, and drunk in public, who had an account with BofA, less then one year!!!

She lied and said I stoled from her zelle. 00 then it worked!!! 00. She won, even though Zelle states once you send it it is GONE. 00. they are made up Zelle's . 00 check in the mail to me.

The money I had already deposited into an account. That they closed because a career criminal who accused me, of a Zelle theft that never happened. The bank should really look into a person's past before accusing them of an act, that they never committed.

This is so wrong on…

Went to our local Bank of America took my mother who is an outer 88-year-old woman they had her standing in line for about 30 minutes before she could get to the tower As I stood in line with her I met someone from Bank of America know about this and they said there's nothing they could do or not terrible customer service My mom has been banking with Bank of America for about 40 years 626-260-1485 thank you

I am a longtime B of A customer. I went to B of A Studio City on Ventura Blvd on Aug 31st and there were no tellers to address my banking needs. NO TELLERS! So I couldn't do my banking.

Went last week as well and there were no tellers either. And the day before, in the middle of the week, the bank was CLOSED. I am one of many who were upset and disgusted at the lack of service at our bank.

I will take all my money out and close my accounts if this doesn't change and get back to normal. Just giving you a head's up. Fix the situation. Or you will lose many customers including me!

I was a victim of online theft, divine took over 6k to gamble at an online casino called Luckyland, and my money was supposed to be protected from online transactions at Back of America, where I had explicitly had requested that no online transactions be allowed from my account, yet they let them through anyway, over $6k in instructed transactions! It's been over 90 dys and they still haven't refunded my money! I'm ready to sue

I was a victim of unauthorized transactions to my account from a website called Luckyland, which is owned by VGW, an online casino company. I had an account there for a few months but only used cash app for modest purchases. I have since closed the account and contacted their support department for help.

The exact loss i believe adds up to $5631 although the people i spoke to in the BofA fraud department said some of the last transactions were pending, I'm not sure what the outcome is. This whole thing is crazy because I specifically opted for no online transactions to my account, yet they let them through.They really failed me by ignoring the signs that something was amiss and this activity continued for 2 weeks. There were 103 they said over a 2 week period, yet no one saw this as…

I had somebody take out all my money out my card I kept reporting it lost and stolen like three times still never received it somebody got a hold of my card would draw it all my money out I've been going on for a year now I have two claims one for $6,000 one for 5,000 and they just keep denying them even though they sent me the evidence they got at some guy at the ATM that is not me I already sent them all the supporting documents I can they still ain't gave me my money back claim #211216301148 claim#211108303271

Worst bank ever to bank from. Will wait till you have no money on your card to take an old credit making it negative. Once had withdrawn $800 and only received $700 I filed a claim they credited me $100.

But took it back saying their investigation didn’t see an atm error, but the next day one of my bills got half stuck in the atm and torn but they claim the atms are perfect.

Also bank didn’t cover me when someone found my card and uploaded money to cash app as well. Lost $500 with or more with this bank. I will be filing a complaint everyday I’m free to!!!!!

Bank of America should be embarrassed by their customer service department. After you argue with an automated system to reach a representative, you end up with someone who may or may not speak in English you can understand & most likely has no idea about anything associated with BOA.

Normally, you have to hold 25-30 minutes to reach a human & then they transfer you around (having to hold at least 20 minutes more each time). In my last 2 interactions with BOA, I spoke to12 people on the first one & 6 on the second.

Iam about in the bank around 2pm, the set all about my Business concern, what will happend was Brenda the Customer Service who assist me in thw BOA La Playa hesperian branch was sending back home without proper endorsement of new schedule. All her work was truly all mistake and we are the one sacrificing our time.

And sending back without any good report. The reason is there is another person who has the schedule. But how about our time? We are waisting and lost for the none sense feedback error of that Customer Service namely Brenda. its truly dismayed.

I ran an ad on Craigslist to sell some items I wanted to sell. An interested buyer sent me a check for the asking price. I deposited the check into my checking account. The bank said give it 10 days to clear.

On the tenth day, I went to the bank to see if it cleared only to find out my checking and savings accounts had been closed, any money I had was to be sent to me at a later date. The customer service department could only tell me closing my accounts was a business decision, and that is all they know and all they could tell me.

I have been a customer with Bank of America for 40 years, and never had any issues before. I was a victim of fraud, I did nothing wrong and yet I have to pay the price for some body else and their bad actions.

The bank also said they were going to report me…

75 To Our Lady Queen of Peace Cementery, this payment was collected by someone else at TD bank. I started the dispute the Case ID 101446891 and I have been waiting for more than 4 months for the process and now they tell me that I lost my money because they thought it was another payment and

they cannot continue with the investigation of who collected that money. Supposedly I am a reward customer !!!!! But I am seriously considering switching my accounts to another bank. I am looking forward to your response. Martha Merlos Ramirez

We have been without a local BofA for a a very long time. I have been a client for about 48 years and now in order to do any in bank services I need to travel approximately 32 miles round trip south or approximately 24 miles north which is an inconvenience as well as costly with the price of gas. Last week I went to the AMT to get cash but no cash available . Are we ever goin to get our local bank back. Thank you and I await a response.

Carol Simonin. Atascadero CA 93422

Bank of America has the worst customer service ever every branch within 70 miles from me is closed so I drove all the way to Beaumont to get treated like a felon while trying to cash a check written to me from a customer I did work for just because I don't have a bank account.

Attempted numerous times to address issue with home equity loan, no call backs what so ever. No follow up.

Bank at 80 and Beltline closed no sign on door as of Monday . Have to drive to Forney where 1 teller and 9 customers in line in front of me and 7 behind me .. This is a waste of time to complain because nothing is ever done about it .

But if I have to wait this long then Icwill use the time to complain on the lack of service !!!!!

My 16 yr old daughter opened an account after starting her 1st job last year. She was informed as I, that if she opened a savings account with them it would be better and help her become established for when she's 18. She was so happy!

Just a couple months ago she was told the money is gone.

Boa promised to release garnishment of my account on July 27 2022 that is a joint account with another person. The other person is second on my account. The money they garnish is my money around 2900 dollars. I filed a motion to release the money in the court of maryland.

Your bank dont want to release the garnishment money to me. I have been requesting the release of the garnishment since July 6 2022. My full name is Ricardo Lopez Merced live at 9007 brightlea ct lanham md.

My wife and II live in Citrus Heights, CA and I occasionally use the ATM located in the Woodmore Oaks Shopping center! Although it is handy, I have been frustrated by the spotty availability AND timeliness of service in the past.

Today I visited the ATM and was greeted not only by ANOTHER out f service notice, BUT ALSO A NOTICE SAYING THERE IS NOW A $3 SERVICE FEE!!! REALLY. WERE IS THE SERVICE HERE???

While my wife and I certainly don't have the largest B of A account, you are slowly but surely pushing us toward choosing another bank for service!!!

Gary and Peggy Penwell

The only office open in Camarillo is poorly run with wait times exceeding 30 minutes in line while an assistant Mgr. Serves as a greeter at door. After being told to wait in lobby for non teller services another wait until I insisted from a service rep.

Who was chatting with a coworker for assistance. This is typical of this bank. customers. please open temporary closed branch.

I recently deposited a local check via mobile deposit in the amount of $5,000 (July 6th) for which (unbeknownst to me) they placed a until July 12th!!!! Who even does that anymore? That is an excessive hold for a relatively small deposit for an over 20 year customer and they're not kidding anyone that it takes that long to clear a check.

they were just "delayed in processing" until the deposit cleared. I immediately called BOA customer service which is a joke. I went from "Cherie" to Mr. and then was getting transferred to another person when the line went dead. They had my number.

Do you think they called back? I was on the phone with them for over 20 minutes...

Bank of America destroyed a check I deposited in Simsbury Ct Main Street ATM. 8 May they said a form letter explaining would be sent to me to verify the check was destroyed. There upon the vendor would reissue the $12,400 check.

I have contacted BAC 3 times and told this letter would be sent. no letter!! The worst bank!

Why B of A is Losing a 40+ year Customer

After over 40 years of banking with Bank of America and millions of dollars of transactions, we are closing our account. The reason: The unhappy experiences at the Los Gatos branch.

It seems your bank optimizes policies for protection and convenience, resulting in a less and less satisfactory customer experience. At the same time, we hear over and over how much B of A cares about its customers.

Many times, we have gone into the bank to find ten people in the teller line, with one teller, yet many Financial Service people standing around.

The straw that broke the camel’s back was our recent experience at your Los Gatos branch office. We believe the branch manager’s name is Christine Cassidy, but we are unsure because she never introduced herself…

99 charge on my VISA debit card. The claim # was 211220300139. 99. 99 purchase at PrinterPix. They were separate transactions for the same item. The purchase was completed on 12/06/2021 for picture Christmas cards. After about a week of not getting any update from PrinterPix about the order, I decided to cancel the order.

I cancelled online and received a confirmation of the cancellation. PrinterPix shipped the items even after I cancelled. The items arrived on December 24, 2021 in the afternoon. A little too late to send out to family and friends to receive by Christmas.

99, which made no sense to me. 00 credit was permanent. 99 was denied because the items were shipped a delivered. I explained to her that the items were delivered on 12/24/2021 which made them useless and that I…

I opened my Accounts Overview and found the "new" format for listing debits and credits TERRIBLY ANNOYING. The apcing is spread out between entries in an junnecessary way. Worse, debits are in red, giving the impression. not of amounts spent, but rather of having a negative balance.

It is not easier to read, but much more difficult. I liked the compact list, easy to scan through, and red only used for a problem, not a regular transaction.

I have been a customer with Bank of American for 18 years and am a platinum member now. I have submitted multiple fraud claims and escalated them twice on a check fraud scam. Bank of america's customer service is so disjointed, no one talks to anyone, and they have provided the WORST customer service I have ever seen, which is saying a lot from a credible bank.

I was willing to close all of my accounts and walk after 18 years due to this poor service and NO ONE seemed to care. They just told me how to close out all my accounts. NEVER EVER EVER should anyone open an account with bank of america. They are the WORST.