Bank of America

Hello,

I deposited a check that is a Bank of America check and I need funds released today. I talked to the bank and they rudely hung up on me. I spoke to Crystal. It is a Bank of America check why is it being held.

I filed this claim in 2021 and it’s past the90 days every other claim was paid except for this one it is now 7 day’s over the date that they gave me Of June 13, 2022

nobody ever answers the phone at bank of america and the WAIT is hours. i have to wonder why you let go all your employees? I am sick and tired of that computer voice. moving to Georgias Own Credit Union.

can not get the loan papers for the title complany to payoff the loan. Keep getting the runaround and the money is sitting in an escrow for over a week waiting to get it resolved. No one knows what they are doing!

My wife and I have finally each been issued new debit cards. We live in London, England. Each of the addresses on the four envelopes (two for the cards and two for the pin numbers) did not show the country (England or United Kingdom).

It took 16 days for my wife’s card to arrive and 21 days for my card to arrive. This is inexcusable for an international bank. Two of your card services assistants stated that it was normal to take about 14 days for mail to arrive to the customer.

Can Bank of America please explain why this is so? Some of the key items that resulted in us being so upset and disgusted at B of A’s services are: • Prior to mailing of the second set of cards and

pins (the first set was cancelled because it was felt the elapsed time receiving the items was too long). Our…

I trying to understand why in 35 years of being a member of Bank of America I have been unsuccessful and getting any kind alone from you all and I’ve purchased five vehicles and paid everything off in time with other institutions and I have a business account that I just tried opening up with you and I still can’t get a loan I am very upset with Bank of America and

to leave your institution now to go with someone else it’s under consideration but I am very upset that in all the time I’ve been with you guys I have to go through everything to try to get a loan and yet you still don’t give it to me and I end up getting it from another institution please explain it to me thank you

The branch in Centreville, VA routinely racially profiled me when I come in and one if the associates who does this is Hispanic and the other is middle eastern. It’s not ok. It’s hateful and then people wonder why things are the way they are.

I have an account with a different bank so they cannot see what I really have. Who allow and racist.

Bad business since the beginning.Give me nothing but trouble.Was never their for me since the beginning of my edd process when having my money in their position theyve took weeks to giveit to me.As we speak on 06/10/2022 they hang up on me 4 times in request of money

I wrote out a check on 3rd of april for $5000 i had the money in the account the bank of america took the money out on the same day on the

6th april about 2pm bank of america left a message on my phone to get in contact with the fraud department pertaining to a check that i wrote

when i return the bank call i was inform that check will be return to the customer with out a proper explanation there took the money out of the a

account the very same day i spoke to rep she said her name alexis she was not professional at all this is causing me so much embarrassment to

me and my client and also he will have pay for a return check when the check is perfectly good please bring this to your attention i hope to hear from your bank i have lost faith in your eastablishment joseph campbell…

Brach manager is totaly unprofessional and very very Rude, he has no manners what so ever plus the big ego and attitude issues . Will be filling an official complaint with the bbp .

Bank of America in Henderson NV, On Eastern and Horizon Ridge has the worst service I have ever seen. I Have been a customer with BA for 20 years the service has gotten horrible the lines are long, only 2 Tellers are working they have at least 10 people walking around including Managers asking how are u REALLY !!

Are they not trained to help out when lines are long. HIRE HIRE HIRE AND PKEASE TELL THE TELLERS TO STOP HOLDING LONG CONVERSATIONS WHEN THE LINE IS OUT THE DOOR. THIS IS MY 3RD COMPLAINT. I AM GOING TO FACE BOOK NEXT FOR THE WHOLE WORLD TO KNOW.

I want to report a big, huge problem with the branch located 11190 E. Ocean Air Dr, San Diego CA 92130. This branch is closed since covid and nobody has access to it since then. I have to get access to my safe deposit box, I have called on May, Tuesday 24 to get an appointment.

I got a phone call on Thursday 26 at 10:30 when I was at work and unavailable to go on the spot. The next appointment offered to me was the next Thursday June 2nd. After arguing with the representative on the phone, she hung up on me.

I had to recall and finally got an appointment on Tuesday 30 of May. This is unacceptable! I am paying for a service the Bank of America is not able to provide. I should be able to access my safe deposit box anytime during regular hours everyday of the week.

I want a refund of my…

Unfortunately my company deals with Bank of America on a national level. This particular Bank Of America in Lynn, MA has the most unprofessional employees including the manager. There is a business line for a reason (or Atleast I thought so) I stood in the line for over 20 minutes with just 3 people ahead of me.

When it got to my turn, the woman put her “next teller” sign up and told me the man next to her would help me (happens to be the manager) he looks at me several times and didn’t say a word but continued doing what ever it was that he was doing.

After waiting about 10 additional minutes and watching the manager go behind the desk and then back out I asked the teller who was sitting there with her sign up if she was going to open back up and she told me he (the manager) was going…

Run around profiteers. Even when you call their "complaint department," you get the same idiotic messages, though from a different number. I've needed to dispute a charge, which is a valid dispute and thought it was resolved, but 3-4 months later, they want more information, as I received a letter in the mail. I.

system playing every 30 seconds and hung up. I had asked for a call back and that happened, but then this guy in TX put me on hold again for their dispute department! No wonder they have so many disputes, they're awful.

Typically, one gets enticed by a credit card offer, without knowing what bank is providing it. They target people with good credit, like me, but then they try and ruin your credit with scamming and treacherous "customer service," and their deceptive business…

They allowed not one but two accounts to be open in my name. The second one allowed to be opened a month after the first one was closed for fraud. I have had to call the fraud department several times to be treated like a criminal and flat out refusal to help me.

The manager I spoke with was less than helpful and told me it was my problem to deal with and figure out.

I went to your bank earlier to cash a check and they charged me $8 for a fee when I didn't have a checking account with you guys, I'm going to tell you right now you guys are freaking pathetic for charging $8 to cash a check that is the worst thing that you guys can do to anybody especially when times are rough and when you guys make millions and millions of dollars each freaking year, so let's just take advantage of the people, and I will contact the better Business bureau....

You should all be ashamed of yourself it is rough nowadays and you guys apparently don't understand that all you're about is freaking money money money money....!!!! Shouldn't be due on to others as you done to yourself sad sad sad sad....!!!

I would never bank with you guys and I'm going to make sure that I…

I am writing this while on a 15 min hold to contact someone from Merrill Lynch. If the customer service is not available then SAY SO!! Or at least take the phone number for call back!?! The reason I’m calling is that I’m having issues with the app.

I went to the Rowlett branch yesterday ( a Friday) to get some help transferring money into my personal checking account to pay for closing cost on 5/18. Well, the ML rep “won’t be here until Tuesday”. The Rockwall branch ML rep is out on maternity leave.

I am leaving to go to North Carolina tomorrow. I also needed a notary service- again, they didn’t have a notary but suggested that I go to the Post office of Fed Ex. Now bear in mind I’m a z as platinum member and can’t get service at 2 branches.

The employee was “very sorry” but would be…

Currently I am an associate of BOA, so this issue hurts a bit more. I called to cancel a Transfer, and called the online service where I was met with this associate on the call named Mary-ann from New York.

This was the most unpleasant experience I have had on a short phone call. The associate started to give me attitude even though I asked for a simple request of checking the status on a Transfer. Instead I was met with snarky remarks and Maryann started to claim that she sent a verification-number through text to my cellphone and it was to verify who she was speaking to.

After repeating the code that came to me via SMS, MaryAnn started to claim that she was unable to verify that it is 'me' calling. She claimed my code was wrong and that there was no way to verify my account.

After 10…

Only because ZERO stars is not an option !

Fraudulent charge on credit card, 3hours on the phone on Sunday, on Wednesday of that week they slipped the charge back on my account, 2 more hours with the horrendously POOR customer service "process" ... These people are either completely incompetent or do not care at all.

I go to your pacoima branch in California 120 brand ave in pacoima , since it’s close to my work , They have the lowest tellers here I waist about 45 minutes or some times more in lone to do my business here. They have so many staff on the floor doing nothing except talking to each other!

Whom ever is responsible should be fired here! The line is always long and no one here is competent to work. Please look at this matter ASAP .

Thank you Robert

including a mortgage, HELOC,checking,Merrill Lynch Edge and several credit cards. My complaint is regarding my customized cash card,ending in 2989. I had taken advantage of a 0% cash advance offer on March 9,2022,withdrawing $20,000 paying the 3% fee A BOA error was made on April 11th,taking that money out of my Charles Schwab checking account.

Since that time I have had numerous telephone conversations and email communication with numerous boa representatives and managers. I have been promised the error would be rectified by now with several dates given,with absolutely no results.

I (my business) have been a customer for 19 years - no longer. I received a call asking for business information which I thought was a scam - remember that your credit card will never call asking for information! I called the number on my card and spoke to a representative who told me that there was nothing wrong with my card and didn't know why I had gotten that call.

recently I had charges denied. Turns out you wanted information about my company that you didn't have for need for the last 19 years. I called and was put on hold continually. I asked to speak to a manager - Tom in Arizona.

He refused to give me his last name; refused to place me with his manager - he was unable or refused to give me information regarding my card - he refused to tell me if the information he was asking for…

Parkef at Bank of America Stadium to see Waitress at Blumenthal. I paid the parking fee at the theater and received a ticket to use in the parking garage to exit. When I used the ticket to exit, the gate would not open. I called the parking attendant. Nearly 15 minutes of waiting in hot garage so I paid an additional $21 to exit the garage.

As soon as I completed the payment uding my daughter's credit card (Jillian Ford), the parking attendant came on the phone and I explained what happened. The attendant said I lost my ticket so I had to pay the $21 fee. I told him I did not lose my ticket, that I inserted the paid ticket and the gate would not open. I asked how I can get the overcharge of $21 back and the attendant would not respond. He spoke rudely to me and ignored the rest of my…

Marina is the employee at the Bank of America 5710 Riverdale RD, MD. Who does not know how to treat a customer. And another woman at the reception who was dominating Marina and behaving very bossy. They both do not value customers satisfaction and do not treat the customers in a manner.

I’m kind of thinking to say goodbye to Bank of America after experienced being treated badly today. 4/8/2022

The Bank of America mortgage loans company And The Bank of America corporate office owner didn't solves My Scotty rutkowski and Susan Reese problem with bank of America corporate office and bank of America mortgage loans officers on the telephone number call I canned hear The officers on the telephone call but someone telephone was to low to hear The person on the telephone call and

I needed bank of America mortgage company to solves the customer compliants for The Bank of America mortgage loans for The home loan because I won't The Bank of America mortgage company to approve My home loan for any what ever home loan I won't you to give me For what ever My credit reports Is And doesn't matter we're I living at And doesn't matter we're I'm living At And doesn't matter we're I'm at have a…

I was discriminated against twice. At Upper Darby, Garrett rd. Which really hurt my feelings bad because the teller really made me feel like it was no help for me twice. And she was a supervisor she said. I had the most bad experience ever.

The supervisor lied in my face about my account & I told her I needed my funds to pay mechanic or I will be charged extra if car have to stay over the weekend she then said can you come back on Monday. Which meant she didn't care what I just said making me feel as if it wasn't any options finding out there is a branch open 10-1 on Sat.

I was treated discriminatory and It really hurt me but it was a way to get the money out of my account after hours which proves she really didn't care about me as a customer. So I want to follow-up on this customer…

It is almost impossible to get through Bank of America's automated phone system and talk to a live rep. If you are fortunate to do so, you will be treated courteously and efficiently. But unless you jump through all the hoops, any chance of convincing the automated system to transfer you to a live person is nil.

You will be asked for info to verify your account--reasonable--than that information will not go to the rep you eventually get to talk to. You are asked to describe in detail the reason for your call, allegedly to know where to transfer your call.

Then once you choose you ae NOT transferred. The machine tries to take care of the business. This is obviously an attempt to reduce the number of actual persons employed by the Bank. I've been a customer since 1998, but I'm ready take…

bank of America is screwed me, in bill pay. / customer service is take me 3 months to respond. no solution. I feeling so stress to work with them. I am trying to find solution to it, but no one able to help, spending many months to find a person to help, no luck, I am closing my account to get stress free, hopefully!

I hate this bank, I will closing all my account!!!! do not work with this bank.....

Your staff members at the plesanton and castro valkey offices gave no idea of what there are doing im handling a trust account and it has taken 7 visits to 2 offices and 2 1/2 months to resolve hiwever now to do a sinple stop payment ive had to make 2 trips and waited 30 mins and now an hour your syst is screwed up and

your employee arent nit trained cery well but you send me emails to open accounts and sell me products you cant even handle the account i have very distrubing your company beeds to get its act together

Los representantes de Bank of America me han tratado de una forma racista incorrecta tanto en inglés como en español Bank of America trata a sus clientes con mucha diferencia cuando tienes dienero en tus cuentas cuando eres premier account Todo es diferente pero cuando no tienes solo una cuenta regular te tratan bien mal tengo 10 días tratando que alguien me explique algo de mi cuenta de cheques y Nadie me a podido ayudar lo que hacen es que me cierran el teléfono

I had a credit card with Bank of America who had no problem calling me to setup autopay where I would pay $50 every month. I agreed to do it because I waned to get rid of the balance however, the last amount I owed was only like $8 and some change.

But guess who still deducted $50 from my account anyways. So I call bank of America credit card services spoke a rep didn't get his name but he advised me that they would issue a refund and I would get my money back in 7 to 10 bus days!!!!

amazing they can take the money out of your account immediately, but to put it back it takes 7 to 10 business days. So I wait the 7 to 10 business days and the money has not been refunded. I call CC services again this time I speak to a rep named Luke I explain the situation and he proceeds to tell me he…

Assigned case manager, Brandon Weir, who never provided service, no communication as to what was required from me. He never answers his phone, and lets call go waiting for other associates. Time waiting on phone 2hrs to 7 or more hours or call goes unanswered.

When i do get an associate, I don't get all requirements, but must call back more than five times. Getting new items require each time. I started the process 7 NOV 2021 buy as of 15 MAR 2022, estate transfer not completed.

Someone only closed out Joanne's checking, but no action on Merrill account. Reference No. 20211103DP1001772and possible 2203143C001635 assigned by chat person Monique, who could not help and ask me to call 855-450-9015 estate and that is the line I've been calling but can getting any service.

Just waiting for…

Worst bank ever!!! Do not waste your time, money or effort towards this bank. Horrible customer service

I had my check direct deposited, all my bills due they took a reverse credit and a stimulus payment out at the same time (I do believe I rightfully owed it) but with zero help of understanding and bad customer service I was confused and decided to part ways with the company.

Now here's the awful part! After asking to have my account closed on February 7th the account is STILL OPEN NOW MARCH 3RD. It's not just still not closed for a month but they are holding my money hostage! I am behind a month in a half on bills over this.

The account is just open enough to where money can be deposited but can not be taken out. In other words when my next check direct deposited when it shouldn't have because it should have been closed they are now holding that to!

4 live bank visits at my local branch…

I waited in line outside for 1 hour. The Spanish man at the door was letting people skip the line and when i asked him why he replied and told me am i a client ? I said no but we’re all here for the same thing and that’s unfair .

And he repeatedly asked me if I’m a client. So i felt like he discriminated me just because i don’t have money or a business . The teller Juan was supper rude to me . I asked him for 3 cashier checks and he just gave the form to fill out with no instructions.

He made me redo them twice because he said i did them wrong but again no instructions were give. He then started to go back and forth me about how i gave him the wrong amount for the check , i told him how can i give you the wrong amount there on the other papers too ?

He told me “ i can fix it but you did…

I would like to share a horrible experience regarding a employee; Soumita chakraborty ;lake zurich, IL 60047. This person is incompetent, doesn't speak english nor understands. She is an idiot, inexperience, unskilled and unqualified to be a banker??? I stood in line for 15 mins, with one teller, while she walks around doing nothing and the four other other unqualified individuals who sat in the glass office with no customers do nothing.

All of them from india decent. WHAT A WASTE OF MY TIME AND YOUR MONEY !

Called to get business banking information, was transferred to Andrew out of Nevada, and was hung up on.

I am a victim of fraud both online and from a bank branch. I supplied proof that I did not make the transactions by ptobjfing s copy of my drivers license which was verified by s notary. I felt with someone from fraud named Latricia.

She told me my picture matches the person making the withdrawals. This is ludicrous for I did not make the withdaels. She only looked at three transactions. I sent her an update that details all of the fraudulent activity, but Katricis never responded to me. Very poor customer service.

It seems the bank wants to avoid payback. I emailed this woman three times. Still no response. She should be fired if Vank of America wants tomoride itself for good customer service.

These days bank doesn't support true people but help scammers to scam money. My money got scammed and bank is treating me as I am the criminal. They are not stopped the check , rather they are asking to to call help line number and when I am calling help line they ask to visit the local branch.

Really don't know who can help me

My husband passed away and I want to delete him from my checking/savings account and add my daughter. I was told I had to talk to the Estate Department at 888-689-4464. After calling every day for a week, and being put on hold for over and hour each time, I then called Customer Service at 888-888-7937. They transferred me to the Estate Department where I was again on hold for an hour. I tried for two more days, same thing. Either that is the busiest department in the whole bank, or horribly short handed. How can I get this resolved??

I am a retired Bank of America employee of 30 years, and I would be devastated if any of my customers were treated in this manner.

Carol Lindstrand

Where do I begin.... About 4 and a half months ago I saw what I believed to be a fraudulent charge of 6 DOLLARS on my account so I called them up to inquire. The lady I spoke with said she would take care of it and asked me if I wanted her to cancel my debit card and she would send me out a new one.

it's really not that big of a deal. She said that it would probably make things a lot easier if she just cancelled the card and issued a new one. And you know, hindsight is always 20/20 but oh how I wish I would have just said yes, send me a new card because what happened after that was a steadily approaching train wreck. I…

I transferred money into my account on 1-17 and was alerted today, 1/19, that I had insufficient funds on 1/18 and they charged an overdraw fee. The $ I transferred on 1/17 appeared in my account before 1/18 and I downloaded the statement to show that. They’ve retroactively changed that and charged me a $35 fee and are not responding to any of my communications.

If you don’t do something about the over 30 minute wait time I’m leaving and going to a credit union. I was on hold for 30 minutes to apply for a credit card. When the punk said he was going to transfer me I told him no.

I said I’m in the right department and have already been on hold for over 30 minutes. He told me he would stay on the line with me, which he didn’t and after 15 more minutes I hung up. Almost 50 minutes in hold to get your credit card.

Are you ducking kidding me? FUCK YOU!!! IM DONE!!!

I was concerned with my account fearful that $9,000 was stolen so I put a hold on my account that all went fine I come home and there's an email that says my bank account is basically empty and I was just told on the phone I had my $9,000 and everything was fine but I still placed everything on hold and then I received that email and it just blew me away like I just got hacked maybe if you sent me an e-mail that said we have placed your account on hold

Live on sailboat sailing 1/2 the world ..no usa phone . lost credit card in St Vincents and can not get one expediated to me as i don't have usa phone ..been call BOA since Dec 10 and they set 3 to wrong address .. Then they intiminate come back to USA and we can give you one

I attempted to cash a check and 2 of 3 were closed.

Finally, a Bank of America was open but I couldn’t get in because the only teller was eating lunch. Wow! Close the bank! A woman inside was guarding the door against the 20 angry customers waiting to get inside. One teller for a big bank is ridiculous and this is not the first time having rude, nasty employees greet me.

I think their employees need training in how to work machines, how to be nice not like a bouncer in a bar, and after being with B of A for 24 years of continuing worse treatment- you are losing a customer. Your bot service is the worst.

Please open BRANCHES in sub-sahara Africa. You seem to be a racist organization. So far your branches are in semi-illitrate fine hair textured nations. Nigeria (my Country), lots of OIL and Ghana has more educated population and businesses too. , so are my young adult children without my advice.

Good day, I have been a customer with Bank of America since 1989. My children ranging in the upper 20s - just turn 20, banks with the financial organization. Where their accounts were opened when they were 9 & 7 years old via their piggy-banks.

Our mortgages used to be with the bank. Growing up in a business owners family, i learnt to value customers very much. Especially their "word of mouth". It is disheartening whenever each i visit any of these (2 1/2yrs) now your branch on Bellaire & Fondren or Bissonnet & i-59 or Main street League-city across Kroger.

In 2004 i had gotten out of work in Daytona. Deposited a check and $40 cash. The check was recorded, but not the cash. When i told them that i wrote down the serial#s, they quickly credited $40. In 2012 Samantha Lufkin (caucasian) in…

Yes am disputing charges on my account that i didn't approve. That merchant that I was using and made a purchase is not even on my Statement. And when it came time to credit my account, Bank of America dept my account without even explaining where is was coming from.

When they credit my account they put"Credit Adjustment" without even letting me know where the credit came from. I did let them know what charges I was disputing and what the name was . NOT ONCE did they even bring the name up that i was making a purchase. Its that strange?

A strange way to do banking in the USA? There are amounts that i am still disputing and they don want to make a claim. They ran a claim but I dint have the statements to claim all purchases. Now that i got my statements with new charges they dont want to…

I went to I went to Bank of America in Mill Creek Washington at 4:19 PM tonight. The front doors were being locked the bank was then closed. I could not get into the bank. The Internet says the bank is supposed to stay open till 5 PM.

I'd like to file a complaint it just doesn't seem to be right that I couldn't get into the bank at 4:19.