Bank of America

I reported a claim for fraud on 12-15-2021. I have unauthorized use on my debit card from 06-12-2020 - 12-08-2021. I was incarcerated and sent a copy of proof from NDOC showing the dates. The police dumped my purse on the floor, opened my safe and left it.

I NEVER gave my pin or card to ANYONE or authorized ANYONE on my account. I got out on December 08 2021 to an overdrawn account. 00 was spent on my account. 00 at an ATM machine with a check in my name for stimulous.

The check had been mailed to my address in April 2021 and was deposited June 4 2021. It was my check but not my endorsed signature on the back. Whoever deposited that check is the responsible party that forged my signature and is on camera depositing a stolen check.

I have totally complied and stated I was willing to…

On November 22, 2021, I went to the Bank of America branch on Glenwood Avenue/Crabtree Valley Mall in Raleigh, NC. I rarely use that branch, although it is where I first opened my account with BOA in 1977. I had two checks to deposit - one for $250 and the other for $2,500.

Upon entering the branch, I was stopped at the "entry podium/kiosk" by Abir, who I found out later is the branch manager. She said that since I was only making a deposit, she could do it there rather than going to a teller, even though there was no line at any of the teller windows.

I gave her the two checks, she entered the transaction on her handheld tablet, and asked if I wanted a receipt. Fortunately, I said yes. She went to get the receipt, handed it to me, and said she needed to help the next person. I went out to…

BOA canceled my account for no apparent reason no warning or anything they said that they don't need a reason, it's in the fine print. BOA threw me under the bus, canceled my account, denied me access to my funds while I was still in the process of traveling.

This created a nightmare, caused much trouble and frustration for me. I am 74 years old, retired and living on only $1200 SSA a month. I need my money to open an account with a new bank BOA has purposely made things extremely difficult, now I can't even get direct deposit ssa check.

I'm tired of calling them only to get a runaround every time they really don't give a damn about me now that I am no longer a customer! BOA claims they mailed a cashiers check(snail mail) not even the decency to send Fedex (3 weeks later I s,till haven't…

I did like this bank until they don’t ever answer the phone with reasonable timing none the less I had my card locked then they unlocked it but locked it again the next day so therefore I went to whole weekend with no money or gas in my truck waiting around till Monday just yo sit on hold for the next thirty minutes to try and unlock it again

I brought in two forms of govt ID and a marriage certificate and the branch manager still would not deposit a check in my new name. She wore no name tag. This was on S. Lake Ave. in Pasadena California December 2, 2021 at 3 PM.

This person does not have a brain and should not have a job where she hast to make any decisions. I am so annoyed that I am now waiting to see a bank manager at the credit union on the same street.

Called 1-800-432-1000 this morning to request free transaction registers as advertised on BOA register sheet. The customer service representative I spoke with, Anna Karen was professional and great. However, unable to help me. She stated the registers are not free and cost $2.XX each. This is false advertisement by BOA as the transaction sheet clearly states: To order additional supplies such as: FREE Transaction Registers and FREE Vinyl Covers go to BOA website.

I feel BOA needs to rectify this false statement and remove it and until that is done should honor free registers. I declined to pay and will use a ledger book.

Poor business dealing here and should be corrected. Thank you.

I can not access my online banking

I was at the atm on Folsom blvd in Rancho Cordova on 11/23/2021 and a employee came out whispering that I was going to rob the bank while I was make a transaction I felt very uncomfortable with the gentleman watching me

ON August 30th Edd paid me a little over $4,000. Then they tranfered my money to some account that is not mine.. they did it to me teice. Last remburstment i got was October 28th.. they transfered my money again to that account... it is not mine..

now they are denying me my m Claim.. it was there mess uo.. i will sue them if i dont get my money. I ha e records everytime i called.. when calling it always someone different state.. you ask to do some like delete the account from me they didnt.

They say they wete they sent my money . Ip address tells u where you are sending stuff.. people they hire are mot doing there job.. please help ... im not jokung i will be getting a lawyer if this doesnt get fiixed..

On August 30th, 2021, Edd paid me back pay from June 2021.. August 31st. I found out i got paid finally , but i never recieved the money.. it got trsnsfered to some unknown account.. it is not mine.. i have no bank account..

i have every call i have made logged and saved.. Everytime i call always different state and person.. i am not playing around on October 28,2021 i got rembursted again.. , and agsin u let my money go to that go..

No one there is doing there job.. if u guys were i would'nt be writing this... i would like for someone who can help me help me... i will have my lawyer contacting you... you screwed up.. i want my money..

i will sue Bank of America and let the world know how bad of a bank you guys are.. you dont protect your customers because if u did i wouldnt be writing…

On June 3 my car was stolen with my purse and wallet and phone inside. I filed a police report and was issued some money from my insurance company for my car. On June 28. $ 4,609 was taken from my account.

I noticed because it was all I had in my account. All my bank info was on my phone. I filed a claim immediately twice and was denied twice even after giving them the police report. b and was speaking with an al mendoza from your complaint dept.

But I lost contact with him for some unknown reason he failed to respond to any of my attempts to contact him. a was supuse to respond with in 90 days of my complaint and it's been way past the 90 day mark. Please advise

Holding clients checks for over 7 days. Is not according to federal reserve fair and you now have to prove why you held it. I am a customer with your bank. This is not okay.

Bank of America dispute team gave me misleading information about how to deal with my claim. Then turned around and said you should've done something else. They never get my faxes and try to say they will close my case because they didn't get it.

On another case they made me get a second opinion letter while Covid had shut down everything even though it was obvious I didn't get what I had paid for. The most recent exchange the merchant took my money and wouldn't provide anything and the product they had offered was something I couldn't use so I didn't take possession of it.

They are rude and uncommunicative. I will be using a different credit card who will be more customer friendly. As I'm writing this, I'm sitting in a Bank of America and getting major attitude from the employees. All I…

Highly dissatisfied with customer service rep and supervisor I spoke with. Rep disputed one charge for me and then when I told her I had another charge she proCeded to enter the information then asks when I spoke to the merchant which I could not remember so

having to give a date I just threw one out there I’m human and forget things. She proceeded to say she could not move further with the claim because I canceled once the claim posted to the account but the previous claim I did had already posted as well but she was able to submit that claim.

I’ve been a long time customer here but think it’s about time to change backs after I was talking to her and she ignored me and next thing I hear music in my ears as though I’m on hold I did ask for a supervisor but she was still there on the line…

I have attempted to convert some of my accounts into a trust for about 3 months. I keep going to the closest bank location to me which is 14601 Church St, Upper Marlboro, MD 20772. Each time I have been to that location I have been treated with very poor customer service, by a particular employee.

I have called and complained about her behavior about 2-3 times now and seems like every time I return its worse. I hadly ever get any time off from work being a Nurse Practitioner and a nurse and holding 2 jobs in the pandemic.

I used to frequently do walk ins at the location in fairfax where I used to live and they used to try to accomodate me. I have been to this location at least 3 times trying to do a walk in where I was not accomodated, I went back and made at least 3 appointments.

Most…

I had filed a claim bout a month ago I had no access to my account what so ever I gave them the police report number stating all my belongings were ejected out of the vehicle when it flipped an then I went straight to jail when I got out my funds were gone?

I sent the police report number case number etc an still have received nothing bck into my account? I been tryen to figure this out with the bank for about a month now .. I need my money I need to pay my rent and etc.

On or around July 14-19, 2021 I started seeing charges pending from different merchants that I did not authorize. At that time all the transactions were pending upon calling I was informed that they all had to post before a claim could be filed.

On July 28, 2021 I called in the 1st day I saw all the pending transactions had now posted which is the soonest I could have called. , and told her that my wallet had been stolen with debit cards, passport, driver license, pin number, social security card… ext she opened what I thought was the full claim for all transactions that I did not I repeat did not authorize.

My request for balance info . For my checking & savings account in a written format never provided as promised in spite of escalating this issue various times by bank employees. This is unacceptable service and want the management team to call me at 603-438-9032 . Pushpavadan kadakia

Holly, Me and my wife have opened a account linked to are checking account for your son who is 17. BOA has contacted us about the account being used for possible fraud. We sent required info back to BOA as requested.

This is the second time the account has been frozen / now closed without us being notified. When I called to find out about what the issue could be this time to the Timonium branch 410-252-2252 I was transferred to customer service.

The system was down and hung up on me (message can not accept calls from this number). I called back and explained again what was going on and was again transferred. Autum from the AZ office. Autum after being given my sons SS number, account number, my account number that is linked to my sons account wont not tell me what needed to be done to fix…

My credit was lost (which I wasn't aware of) until I received a text referring to a charge at Nordstrom. They asked if I made it, I texted NO. Then as soon as I was able, I went to see if there were any other charges and there were. Initially B of A took them off but I was shocked to see they put them back because they said I obviously used it. They mentioned I either used a pin (which I don't have, I never heard of Credit Cards having pins), I signed the charge slip or I lent the card to a friend. The letter sent to me was insulting. I had (which I moved) millions of dollars in my Edge Account. I have been with you for approx. 20 years, I pay every credit card bill off every month and I am considered a preferred client.. Ha, I can’t imagine how a non preferred client is treated.

I don't…

I am trying to pay off a home with a money wire transfer. I primarly bank with BofA only because I have had an account with them since 1999. This bank has garbage for service. From the personnel at their banking centers in Killeen TX to their automated telephonic system, pure garbage.

I wished they paid us every time their website sucked and didn't get any banking done to their personnel sucking. The bank would go out of business.

My COMPLAINT started over 12 months ago (September/October 2020) by my confusing my login details several times before being locked out of my account ~ incidentally I have over previous years also made similar errors but always was helped by your staff in getting back online. Incidentally, I am 76 years of age, English, and reside in the UK ~ using this account primarily for holidays and cruises in and around the USA and the Caribbean.

However, I rang in several times over (from the UK) and managed to get a very helpful agent ~ who took me carefully through my login details, and in the course of this and with his encouragement I finally remembered the exact details of my Checking Account logins for which I was very pleased ~ however, this same gentleman then took me through some other…

I liked very much ever since I opened my account with BOA until I tried pay off my line of credit debt, I had to spent day and hours on the phone to get my paid off balance be cause no one seemed had idea to get me to the department where I need to be or just keep transfer me to the other person without notify me that I was transferred. I thought I’m having difficult time over the phone because of my language barrier so scheduled appointment at banking center for 2 different days and banker had exact same issue as I did.

It took me over a week to get my pay off balance request placed and 10 days after I paid off the balance I had to make another phone call to ask why my payment was not applied on my account. I’ve never known pay off my debt was this much challenge.

I have my 2 kids…

Bank of America dispute department refuses to refund unauthorized charges after l have disputed these charges months ago they was approved, now after obtaining police record and speaking with the lead in charge of the case, now that a BofA worker busted they still refuse to refund my $14K

We would like to complain regarding apparent continuing damage to my account, no , ...3111, regarding your staff not acting for almost a month on fraud that you allowed to debit me the next day of your received report from me.

On Sept 7 I was called by fake Amazon fraud team pretending they will hea bew vanlp ne in reversing an order of $999 iPhone which they asked if I ordered but did not.They hacked my phone and had me take selfie pictures to them "for government reporting". Giving his Amazon ID number and asking his supervisor" to help, they made me give copy of my bank if America card and log in and allow 3 debits to moon pay, $452. each, and international transfer fees of $30. and and get Google play cards of $500 which I pictured to them . At this point of getting of more play…

20 min for a teller at Manhattan ave @notman ave location zip code 11222. Bank was never open during COVID and now hideously understaffed . Billion dollar bank and horrible service - thanks ! Not! Been with the bank over 30 years . Service is horrible now.

I order checks on the 9/19/2021 Bank of America assured me the delivery will be before October 1st/2021. 19 fee. A supervisor told me to call back and have the fee waived and reimbursement for the inconvenience and delay in delivery and false information given.

I call back October 1st after 1 hold time and Bank of America refuses to issues the check fees as told by the supervisor. Giving me a run around and false information. Now still no checks and being charged a fee for Bank of America False information.

I recently deposited cash through an ATM. Usually, they say that when you deposit cash it is available right after but it wasn't. so I waited for a day and checked again and it still wasn't available and my bank balance has already gone to a negative.

I called customer service and after staying on phone for a long time they said they will resolve the issue. But when I asked what happened no one knew how to answer. I wanted to know how to avoid this in the future if this was a technical difficulty or what I should do to avoid this issue in the future but all the people I spoke to were very unhelpful and said they didn't know what to say.

I definitely expected some sort of feedback or help when I called customer service.

Bank of America refuses to cash checks that are drawn on Bank of America account with no explication.

I filed a claim for some charges that happened without my knowledge and Bank of America collected the I formaron I provided them. I found out someone else used my credit card for 8 transaction online I called the company where the items were purchased ( Pandora jewelry) and the company confirmed the fraud and

said I should just contact my bank but the provided an address to where the items were going to be delivered( in New York) and I live in Maryland. I provided all the information Bank of America asked me for address where the items were sent and the phone number I called to.

They provided a provisional credit for and a little over 3 weeks later they sent me a letter stating it was me doing the transactions and I would have to pay for the charges. Called again and they re open the…

I would like to start with the fact that for the amount of time I was a Bank of America customer I deposited over $50,000 between my checking and savings accounts. Not a sizable amount to a multi billion dollar company but to a single mother of 4 with no real support from the confirmed father's of my children, who works 70 plus hours a week, who transports, feeds and

provides all other needed care (I should not have to list the million daily tasks I undertake for 4 children under 13) $50,000 is remarkably difficult to come by. After 2 years of red tape, chasing behind and attending ever court hearing, county required intervention and mounds of paper pushing my children were gracefully gifted by the father (that felt his money was more well suited for strange woman, illegal gambling and…

stop telling me you dont.. If you do not fix this I am writing a letter to my local BOA manager in Milpitas CONTINUALLY until ALL of this gets FIXED. S. 0827)

The mortgage department has not followed my instructions to apply extra payment to my principal. They have done this for two consecutive months. Instead they applied my extra monies paid to pay the next month ahead of schedule. I called and called snd called to have it corrected (15 calls) —-now I am told I cannot get a corrected statement with the proper balances listed.

I have not gotten a correct statement in three months. How can I believe anything they say over the phone when I don’t have an email or hard copy to prove it.

I have several rentals. I have written checks to Workman who cannot cash their checks because of Bank of America' policies. They will not cash a check over $2,500. If you use a nickname instead of a full name they will refuse to cash a check.

They have inconvenienced a lot of good hard working people who have had to return twice get money from a check that was written. I might add it took my workers an hour and a half to get to a local BOA. It's infuriating and unnecessary.

This is my husband's account not mine. I would never ever bank with BOA!

Today I went to the Bank of America on Lomas in San Mateo and when I got to the teller I have a disability and I told her that I can’t fill out deposit slip so she made fun of me and said that’s against your policy so I had to go to another bank and this is the second time this is happened so I shouldn’t have to explain my disability every time next time what I’m gonna do is I’m gonna get bring my lawyer down there and

I’m gonna let them do it to me again and then we’re gonna have a bit of a problem because that’s kind of racial discrimination disability discrimination When I open the bank account I asked them I can’t fill this stuff out and I’m gonna need assistance and they said no problem will secure your money over here but you know what every time I go to the bank every time a Tyler…

America Bank of America has stolen from me through my EDD debit card of Bank of America during the corona my family and I have suffered tremendously because of the financial loss that Bank of America is responsible for my issue has never been resolved and I have all the paperwork to prove so

Customer Service agent " Devon from Delaware" was not only unhelpful he made several incorrect statements about my account as well as myself. He also refused to let me speak to a supervisor at all telling me to make a complaint I had to walk into a branch personally to do so.

He also stated that an account that was justed opened today should have been closed days ago which makes no since since it was a brand new account that was opened and he stated lies of why he closed my accounts without any real reasons or understanding to what was going on.

The BOA at 2920/Kuykendahl sucks. They are never open and when you do go when someone is there they have the doors locked and say they are understaffed so they cannot see anyone. Business owners cannot even make deposits inside.

I am extremely dissatisfied with my recent conversations with the customer service agent and did not like the action that they took. You can call me at 209-403-7565. My name is Michael you can call anytime of the day.

Horrible customer service, long periods of time on the phone waiting for some one to answer, shot on staff, if I could give a -5*, I would do that.

My local branch closed. Zip code 02876. Today , 16 months later I see someone cleaning inside. Really?. What is he cleaning? Why is he cleaning a closed branch?!. Terrible. Fix this Bank of America

Overall BOA Garden Shops Boca Raton FL, has froze my mother's account(S) and credit cards 3 days after death with no notification by me. Since then all staff have been evasive and rude. Particularly Myrtha Durogene, who was 20 minutes late for appointment, and was heard laughing with other employees when told they would give me a check for her 401k with death certificate.

Also said "Your welcome" when thank her for being late. Inappropriate,unprofessional.

My daddy passed away in June 2021. He had a savings account ITF for my stepmom and I. We went to BOA to close the account on 7/2/21.

This has been a nightmare to try and get the money that my daddy intended for us to have. I was told by BOA today that a check is “scheduled to be prepared “ on 8/10/21. I asked if that meant the check will be mailed on 8/10/21. I was told the check has not yet been prepared. Just FYI, today is 8/11/21!!!!! I was then told to allow 14 days for delivery of the check. This is the most unethical bank and banking practice in the United States and I will NEVER bank with or recommend Bank of America to anyone!! They tried to blackmail me into opening an account by telling me I could get MY money in three weeks if I had an account with them. That is blackmail plain…

Uninformed customer service personal. Supervisors no better j formed. Besides the scandles with management no one will answer a call. Why is upper management hiding. Why no cooprate numbers availble? Because of a greedy prick ceo. Rated worst bank in us.

To the greedy prick brian get a lusted number you scumbag

Non existent customer/client service. Rude, poorly trained CS, floor mgr, client service supervisors. Chase and Citi will get my future business

All they do is charge overdraft fees !!! They don’t care about their customers at all I’ve gotten charged more than 3 times in overdraft fees !! The customer service person says give us a good reason why this should be refunded!

Like wtf it’s covid and getting money is hard enough for one working parent !!

Terrible experience with them. I wrote out my story but it did not post.

My account is locked because I couldn't remember a five year old address even though I have a security question on my account and now customer service just hangs up on me saying I need to take two forms of identification in to the bank which isnt possible for me...I need access to my account but I'm being treated like a criminal

I called customer service to update a the number on my American Express Credit Card. The call was made at approximately 6:50 p.m., July 22, 2021. The lady agent in North Carolina was EXTREMELY RUDE!! My wife heard the call and could not believe how rude and ugly the agent was. She has NO business dealing with anyone, much less a LONG time loyal customer. We are considering moving all our banking, including Merrill Lynch accounts.

Her attitude was reprehensible.

Sincerely, James Looney. Noeleen Looney

This is the worst bank out there!!!! I have been banking with Bank of America for over 5 years an I asked them a simple removal of 3 overdraft fees, an they told me NO they can not help me or remove any fees!!!! Horrible customer service!!!!!!!!