Bank of America

On 1/4/19 and again 1/5/19 I received NO service from your On Line Depts. I am an established on line customer and can not access my long established on line information. Suddenly, my long established information is not valid and many, many attempts to set up new information is not accepted.

The screen page will not proceed. It freezes. In addition your automated system is worthless. I am on a call back list which was supposed to be returned in 30 minutes. It is now 60 minutes and countinWhy did you without notice disable my on-line banking?

I have lost confidence in BofA's on-line ability & effficiency.

My Fiance Melissa Marie Gonzales went to your bank in San Antonio recently, was given mis information as to her savings. The bank has taken $61K of her monies and says it cannot be recovered and is stuck in a term deposit. I need you to look into this matter an contact me on +61 407529580 please???????

I had blind loyalty to Bank of America and that was all on me. But Bank of America didn't have any loyalty to me. The minute that something went wrong Bank of America throw me underneath the bus. What happen to me is one day I went to check my account and found out that I owe Bank of America money.

I had ideal that the guy that I had worked for paid me with a counterfeit check. When I call and told the guy at Bank of America my story. He just told me that since I work for the guy I can just go to him and ask him for the money to pay Bank of America back.

So I call back and talk to someone else, that I wasn't anything that they can do. Because it was a good faith check. I felt look I was just kick in the gut. All the years banking with Bank of America and the moment that something had to…

The worst customer service I have ever dealt with through the phone the lady just hangs up the phone

Put on hold!!! After escalating 3 times @ fees charged to my account!!! Over an hour!!! Bank of America is worse! After 20 years with this bank! You call that customer service?? BS!!!

at 19th. street in costa mesa. I then gave $2,500-cash ,and she put the cash into the machine and told me it was only $2,200-, i felt that i had given her $2,500- but i took out another $300 from my wallet to make it up to $2500.

When i got back home , i counted my money ,and found that I was $300- short. i then went back to the bank , saw wendy and asked her to check the balances at the end of the day to see if there is an extra of $300-.

the next day i went back to bank of america , spoke to wendy, and she said that there was no extra $300- in her balance. I then asked her to check the camera at the bank to see if i have given her $2,500 instead of $2,200 which she had said earlier.

wendy said she cannot check the camera and asked me to call customer complaints. when i called customer…

In 2013 I purchased a vehicle with credit through Resslers Toyota of Bozeman Montana. I subsequently refinanced the car loan at a lower rate. On August 7, 2013 I received a letter from Bank of America stating my loan was 'PAID IN FULL'.

Great, except I did not receive the necessary lien satisfaction to remove the lien from the vehicle title. Recently I tried contacting your vehicle loan department only to be run around and around on your computer answering service. I then sent an email to the department asking for assistance in removing the lien. Nothing happened.

I am going to give your bank one more chance to do something simple to correct the situation before I contact the Montana Division of Banking regarding this issue. My account number on the letter from your bank is…

Waited in drive thru line over 30 minutes. I did not have my bank of America card and my problems with my knee, so I decided to us the drive thru window. I was behind a Toyota mini van for a very long time at least 10 minutes.

I wasn't sure if he was being helped and I saw him ring the bell and someone came and spoke in spanish with him, so cannot be sure about how long I waited in line till I wrote down a aprox time of 3:15. I pulled forward to the window and saw people parking and walking in standing in line. There were three tellers.

I waited a few minutes and thought maybe I should ring the bell to let them know I was there. The girl in the middle turned around acknowledged me - smiled - held her hand up for me to hold on - and I smiled back.

Then two of the tellers left and I saw…

this letter is to file a complaint about claudia guardado she is employed at bank of america in graham nc she is making money on the side notarizing paper for customers and charging a lot of money she also runs her own office inside bank of america she helps people filing paperwork for inmigration also translating documents when she is on the clock, pretending that she is working on bank of america matter instead she runs her own business there she have filed forms for my sister and charged her 450.00

I have several accounts which were supposed to be linked to avoid any service fees, I was told by 2 very condescending employees, Garrett York and Ben Vigil they would not waive $35 fee regarding my 97 year old mothers account. The 2 employees were contacted via phone 800-432-1000 and based in your New Mexico phone center. I went to bank in 2016 and had legal paperwork in order to do this link by Gerardo Belliard, Weston Branch. (954 384-6204).

For their lack of customer service protocol with a long time banking customer I will be withdrawing one of my accounts with the bank and want to advise the reason why.....the bank has come down in service attitude from when I joined decades ago.

B of A has screwed this up so bad not sure where to start, your employees have lied to me every way possible. This is in regard to the Klum Corp . Your people have called me to try to apologize for some for the mistakes of holding funds to long.

Then I am told it will be fixed in the ten days from the call. 88 for the balance that they had frozen. 88 and that's on record. Now I am told that the funds are being checked out from the check they already cleared form Coates electrical company.

I have contacted Coates to inform them of this. You have lied to myself and my lawyer. I have filed you against the FEDs already and now I am going after damages. Not sure who the dumb ass is but please tell them this is coming from their actions. Scott Miller

Today (07/30/2018) I went into the following Bank of America branch and spoke to a manager named Daniel.

Norwalk Main Street 220 Main St Norwalk, CT 06851 US (203) 847-3522

I had with me a full power of attorney document for my ailing mother. Said POA document was signed and witnessed by a notary public on 08/22/2015. Said POA document indicated that the commission of the notary that witnessed the signatures on that document expired on 11/30/2016. Daniel incorrectly advised me that since the notary's commission was expired at this time, my POA document was no longer valid, even though the notary's commission was valid on the date that he witnessed the signatures. Someone needs to let Daniel know that the simple fact that the notary's commission is expired at this time does not, in and of…

I contacted B of A oneweek ago my email address is mmiller4@hotmail.com the last four of my Social are 2325. i paid off my motor home mortage eight weeksa go and still do not have the title and the lien is still active with Ohio BMV. Mynext step isto see a lawyer.

As a small business contractor I had a good amount check deposit (Certified Bank Check) deposited to the bank and the Bank puts a hold on the check to have about 5% of the total deposit available in 5 days and the rest in 9 days. This was not explained to me prior to giving me a slip and I noticed that as I was walking out the bank that there is 0 balance available now.

After 3 days later I realized how ridicules this whole deposit is, because this is a bank certified check meaning money is good as cash and not a personal check and waiting that long just makes no sense . I needed this money to cover the expense for the customers work that needed to be done and pay expenses for the job and not wait that long being slow down by a bank for 11 days. So ridicules. After calling the bank…

I have not received a cheque reorder which the bank says was filled on april 19th. The branch I deal with at 34421 Monteray Ave. The associate is Shonna Goya. My phone is 250 675 3874. Have her call me.

Been trying to close my unused account at Bank of America since February 27 and I have encountered perhaps the worst customer service in my almost 74 years of existence. PLEASE have someone call me at 902 214 0740. My account number is/was 2230 1036 5774

My name is Helen Eastman Black. I have been a customer of B of A for over 20 years. My resume includes retiring from First Interbank in 1995 as Assistant Vice President (Trust Officer)/Manager of the Trust Tax Dept due to breast cancer. I was the first African American female to be hired as a Bank Examiner with the Federal Reserve 6th District.

On June 14, 2018 at approximately 10:15AM, I went inside the branch located at 2080 E. Baseline Rd. It was mandatory that I go inside to deposit my saved coins of various denominations (pennies, nickles, dimes and quarters) totaling approximately $25 to $30. There was one customer in front of me and she was finishing up when I got in line. There were no other customers in the bank and definitely no one was behind me. When the teller finished with…

I am a 63 year old Black man. I have worked my whole life, I became disabled with kidney failure about ten years ago. I was lucky to have family members that helped me so I was able to save most of my SSDI check and I was able to accumulated a decent sum of money.

My dear sister who I love dearly needed some financial help and I was happy to help her but I had to deposit some cash in my account to transfer to hers. I have been with Bank of America for many years I have a very large credit limit with them as well, I'm always current , never late and in good standing.

I live in Brunswick Ga. I went into the office to make a large deposit . I spoke with James Hartley (the Manager), I asked "can I talk to you about making a large deposit privately ,he says how much , I said 15000, at that…

I was booking a trip on Amtrak and when I was checking out it had a advertisement at the top from Bank of America that said if you were accepted for the Amtrak Worldwide MasterCard then you would receive a $100 credit on your statement. So instead of paying the original $210 for the tickets I would really only be paying $110.

I received my bill and it showed I owe $210. I called Bank of America and the woman I talked to said I would have to wait until the end of the month for the $100 credit to show up, so I waited.

I've been waiting for 2 months for this problem to get fixed. I've talked to Bank of America and Amtrak over 6 times. It's ridiculous! Don't advertise for something like this and then make it a giant pain in the ass!!!

I will never use this card again and refuse to have…

I rate a one. I have been a customer for several years. I have one account open with this establishment. I pay on time but the process that you have may take a couple of days. Today March 5, 2018 I received a call from Bank of America saying that they were a debt collector.

I waited to speak with someone to find out what the problem was. My payment was in the drop box on 3/2/18 and the person proceeded to question me as to when the payment was made. I wanted to know why she was calling me.

I make the payment and have been paying over the minimum payment for a year to get rid of this bill. Yes I went off on her because she was pressing for a date and I am pressing for an answer.

I called my local branch located on Reynolda Road in Winston Salem, NC to find out how long is the process…

00 ( a cashier's check ) but they put it on hold now being that the check comes from a repabical credit union a cashiers check is good as cash from a online website so when i questioned this i was told by an BOFA employees company it was because i never deposited that much money at one time so i feel that i am being profiled i hope that this can be straightend out but

i will admit i was treated very badly over the phone from a BOFA employees sincerely Chris Moscariello

I've been with bank Of America for 28 yrs. On 01/23/18, I needed to talk /w a loan officer about paying off my mortgage. I asked Veronica at the podium, she called Gerardo Valenzuela, NMLS ID: 772351, I talked to him, he gave me an App't. 9:30, 1/26/18.

we got there, he wasn't there, Veronica called him & he was at a meeting. She gave him our number, said he'll call that day, but he didn't..... now it's Mon. 01/29/18, no call.. I called him, then he called back..

He submitted a request for loan..... on Mon. 02/05/18 my Package of papers came, I called to let him know. 2/5 at 9:00. we got there & he wasn't, Veronica called, he said he had "an emergency meeting" he said Veronica can help...

she calls a number, hands me the phone, Robert on there said he has a number, Veronica calls, hands…

Family has been banking with BOA since 1956. Not once have you ever closed a drive-thru banking. The BOA in Flower Mound on Main Street has shut down the drive-thru because of a survey. Never saw this survery. They tell me that the people wanted face to face contact.

Why can't they go inside to do your banking if they want face to face. Very upset about this change. like drive-thru fast foods, to pick up perscriptions, dry cleaning, etc. Since this location shut down their drive thru, I have had to go inside and "wait" in long lines to do my banking with only one teller available.

or I will be forced to…

I had a false payment made to my account on 11/21/ 17. its 12/12/17 its still not resolved. I transferred from person to person no resolve! b of a took payment I din't make and I have diapered it with out resolve, another hr on 12/26/17. and no resolve.

B of a took payment is more than my reoccurring payment, it was made by phone to my account. b of a screwed up and won't fix it. ] The corporate numbers online don't work. Terrible service. no one does any work. another call 48 min and on another hold!

I visit the 13756 Beach Blvd branch in Jacksonville FL 5 times a week. I am a manager at my company and have never been treated as disrespectfully as I was on this particular day. I expect a call back. My number is 802-535-1268

Two weeks ago, I put a $106 debit in my Bank of America account. I spent $78 leaving $28 left. I tried to buy something the next day only to learn that a worker stole it.

On 5/10/16 I took out 260 from ATM in Yucca Valley, ca I never received money. ATM totally shut down. Filed a complaint, but Bank of America stated I got my money. They debited my account June 9 2016 and closed this matter.

Omg they steal from the poor. I asked to please get Atmr pictures and tapes. And they said I got my money. Why would I lie? That ATM should have been closed and balance immediately. If I had lots of money in that rip off bank they would have credited my account, but big businesses always go after the little poor person.

Because they don't want to lose the rich people. So we pay! Never ever use ATM s at Bank of America.

Lost my job and income due to disability. Only receiving social security. 99 to send it but they said they didn't get it and kept giving me the run around and then finally just said you don't quality. My house payment is 94% of my income and I'm a single mother with a minor child but have been with them gir 10+ years never late or missing a payment this is how they treat their loyal customers.

Chatsworth California branch is the worst branch of bank of America. Lanes are always super long, only one or two teller, and the manager?

This is a real story. I went to work this morning and I was checking my email. I saw an alert form BoA stating that my balance is zero on my checking account. I logged in to online banking and almost had an heart attack. My checking was $0 and my savings was all gone. I immediately thought, somebody compromised my account. There was a check taken out of my account. Check was amounted to $51,815.28 and taken from my checking and rest from my savings, since I have draft protection backed by my savings account, everything was swept.

Check was not mine, signature was not mine, name on the check was not mine. It turned out that this was a legitimate check sent out to a real person. Teller said the digital reader (optical reader) has failed to read the "8"s in the check so it matched my account…

I am a senior citizen who In November 2008 got a mortgage loan with country wide and the loan agent forged my signature on additional loan applications changing my 30yr. Fixed with payment amount $1480 to $2330 dollars after feeling pinched to make the payment BoA incurred the loan willing knowing after OCC report suspicious of fraud then BoA said I had the loan before they brought it from country wide an it's not there problem and continuous to deny all modification request and when I write to them inquiring about the reason for the denial ....

I get no written response back. I have been in the review process for two years waiting to receive a Home Alternativ FORECLOSURE package after six months of waiting for it, I found out by getting a consumer advocate involved that the Home…

During June 2011 I feel behind on my mortgage because of because of car repairs and Bank of America called me everyday about six or more times per day harassing me about making a payment. After constant calling I requested a loan modification and the representative took my information over the phone and said I qualified for a modification. She also provided me with a list documents need for further processing and said I will receive a letter outline and confirming the necessary documents.

Shortly after I receive the letter I faxed the documents and a representative confirmed she received them. About one month past so I started calling to find out what my next step was and to see if what or if I should be making payments.

Each time I called the call was routed to an "Account Manager"…