I opened a checking and savings account. I did mobile deposits on checks. I wanted the checks to be put ibro my checking account. So i didnt deposit any money. I wasnt told that i had to have money already in my accounts to keep them open.
My checks was put on a 7 day hold. My account was closed in 4 days. That is so unfair. My checks are endorsed for bank of america. Not a good way to get new customers.
The bank of America in Maricopa Az is poor excuse for a bank. Always short handed, sometimes not open, and most of all you can never call and have someone answer for something as simple as finding out their hours.
I have been a prefered customer since that bank was under different names. I am truly thinking of taking my banking else where.
I am a business man and I do my banking in person due to the nature of my business . I always try to buy coins in change So I can run my business . I was just surprised that Bank of America can’t sell mr coins anymore .
I can’t buy rolls of quarters or dimes or pennies just one roll. I am very disappointed and this not a good way to treat a person who wants to run his business successfully . I am considering changing my bank . Thank you
I recently applied for a Home Equity Loan, I had additional questions and called the loan officer. She never returned my calls or email requests. I had to call a customer service representative to find out I did not qualify for the loan.
I am customer of this bank over 20 years and she did not even have the courtesy to call and advise me that I was declined. I also had a similar situation with them months ago. Very rude company. Do not know how they get away with it.
I recently went to Bank of America at Warm Springs and Durango in Las Vegas, when I went to the teller to do my transaction I informed the teller a young man that looked like he was from India that the counter was very dirty with sticky stuff and crumbs with 2 half empty water bottles and we need to get someone to clean this , his response was we don’t have a cleaner and when I said again it’s very dirty he said next , as I again Mentioned it he just called another customer over and
said to me we are done , next .
My sister is 81 years old, handicapped and needs a walker, weak immune system due to leukemia. Today at your Holyoke branch she wasn't allowed to use the rest room. She had an appointment to remove her deceased husband from their joint account.
She had all the documentation requested. After nearly an hour the process still wasn't completed. She had to leave to go home to use a toilet. Later your employee called and said she would need to return tomorrow. This is extremely difficult for her due to her weak condition and also the threat of exposure to COVID-19.
I explained the situation to her and stated I would go and get anything that needed to be signed and bring it to my sister for signature. She said that wasn't allowed and she would need to come in person.
Isn't it common decency to…
On May 18 a bank card was sent out to me & was received on the 28th. After numerous failed attempts to withdraw money for bills, I called customer service on May 29 who informed me of my damaged card and expedited me a new one.
I received that card today(June 3) & still am unable to use it. I again called customer care to find out that on May 30, a 3rd card was issued by mistake by B of A which ofcourse cancels out the one I received today!
I have no money for my rent, bills or food & am expected to wait another 2 weeks for the activated card to come in the mail?? I shouldnt have to suffer the xonsequences for the banks screw up and the rep I spoke with said they cant stop the 3rd card, nor would they give me the routing number or account numbers to transfer funds nor would she overide…
My wife visited BOA branch in Colleyville TX to cash a check payable to me for $110 today. I even furnished her with a signed note that it was OK for her to do so. My wife is on all of our BOA accounts and we have been BOA customers for decades (currently Platinum Honors), living in Colleyville for over 25 years now.
The bank manager refused to cash the check for my wife, Talking about BOA policy. This, to me, is NUTS, and needs to be changed if so. We usually bank at the BOA Southlake TX branch where we have had no problem cashing each other's endorsed checks.
springs town branch people blocking sidewalk on springs rd every day vallejo calif going to file a complaint with city and police dept move makers to other direction //// NO BLOCK SIDEWALK ////// GO OUT IN PARKING LOT larry
You force closed my checking account I have been a customer for about 17years. Their is a global pandemic Covid -19. 00 were fees we were charged by you. I called and paid the balance once we finally received unemployment payments that we were entitled to due to the global pandemic.
Now you have reported me to the Checks system and I am unable to open a checking account anywhere. You have also denied my application to open a new account. this seems extremely un-ethical given the unique circumstances surround this negative balance.
we have 17 plus years of proof that we are responsible and one global pandemic where millions are out of work and you close our account without notice.
filed a dispute and was sent message about 2 weeks later with a code number to access online which I don't have on line credit card information ,so I called customer service phone line was transferred to card dispute they could not help me then was transferred to another dispute person then about 45 minutes later was transferred to merchant response dept .
stay on the line called Friday again called merchant response still no one to talk to I am tired of calling back with no answer . bad customer service could you not have a call back number when you get caught up .
just trying to find out why the dispute was favored to merchant without talking to card holder first . thanks fred smith
I have over 15 accounts at Bank of America and have been a customer for 40 plus years. I have very large sums of money in deposit and they could care less. I am only imagine how a smaller customer is treated.
Time to leave for a smaller more customer service oriented financial institution. See ya BofA. Good riddance
I contacted customer service on 4/16/2020 to state that I had MISTAKENLY clicked on a link in your website that changed my contact preference to paperless billing. The agent that I spoke to had a foreign accent that was difficult to understand and I still don't know what her name was even though she mentioned it twice!
This agent assured me that I would continue to receive paper statements and that I had just been given the OPTION to use paperless billing. I repeated her statement that I would continue to receive paper statements and she agreed.
I received an email from BOA today thanking me for going paperless and that I would stop receiving paper statements within two months! Did your agent fail to understand my request or did she simply not wish to be bothered with my issue?…
This afternoon, I went to the Bank of America at 3287 W camp Wisdom Rd Dallas TX 75237 to make enquiry about a check that was placed on hold and to see if I could get it release, the guy I met there at the front office to left was very unprofessional, rude and was not ready to listen to me, I was standing up the whole time, he could not even offer me a chair until I requested to sit, I explained that there was a check placed on hold due issues with BBVA and
the issue has been resolved since a week ago, he told me that there is nothing he can which I completely understood, he gave me a number to call 8772629517 and call the number, the gentleman on the phone explained what happened and when the fund will be available.
I went back to the office and the company wrote me another check I went…
I called customer service about depositing checks using the mobile app. I was told my wait time is 6 mins; after 25 minutes I gave up. With so many people out of work, you should be able to hire more reps!!! This is terrible
Cashed my check on 02/14/2020 at the bank of America on 2700 W Dr Martin Luther King Jr Blvd, Tampa, FL 33607 an a employee handed me a fake 100$ bill with my money an tell me it's nothing can be done. Very up set no one is willing to help me.
00 service fee in my business checking account number 3940 0898 0676 throughout the year 2019. I have tried to complain on multiple occasions about this illegal charge but the Bank of America branch located in Mineral Spring Avenue, North Providence, Rhode Island has refused to take away this illegal charge.
When I opened the account, the Bank of America worker assured me that there was no monthly charge for maintaining this account. I use this account to deposit my Social Security withdrawal check, which is a miserable amount. 00 per month.
I have not planned to close the account waiting for the Bank of America to return the service fees I paid during the year 2019. I do not want to complain to the Business Regulations Division of the state of Rhode Island until the Bank of America…
B of A took a $35 overdraft fee from my checking account when there was no overdraft. They gave two contradictory reasons why they could do this to me - and, no doubt, many others, The (auto insurance) payment was not posted until after the close of business on Wednesday and my WEEKLY paycheck was direct deposited at 4 AM on Thursday.
Debits are not transparent as to when they actually arrive, while deposits are shown at their exact time. This incredibly large and wealthy bank will fight you tooth and nail over any requests to return the fee. I also question whether their "agents", who are scattered across the country, receive commissions when declining requests for fee refunds of any kind.
I wished to redeem points. I arranged to have a call back after a half hour wait. When the call came, it was a busy signal. A 38 minute wait time is inexcusable. I am not banking on line with my Kindle tablet.
me and you wasted it. You certainly charge enough interest to avail yourself if more associates. I pay my bills on time. I will limit my business with you as much as possible now.
My business check we deposit are always on a huge hold, I can never get my checks to release. This causes me to constanly over draft my account! On top of that have to pay huge fees! Stay overdafted for a long period of time.
Every time I call to speak with someone regarding a check on hold customer service say's there is nothing they can do. I ask to speak to with a manager, they stat its policy there is nothing they can do!
Its fustrating expectially durning the holidays!!! I have wasted too much time on the phone hold! I am currently going to find another bank for the New Year! These people do not support small business or long term Customers!! Wish I could rate you a NO star since this is the image you give your Customers!!
I have Paid You People way tooo Much Money!!
My child support debit card was reported lost/stolen on 12/3/19, but I was not the person who made this allegation. I tried to explain to the agent that I did not report my card lost or stolen since I have the card in my possession.
Nevertheless, I was told that my card is closed, and that I would be re-issued another card in a few days. Fast forward, today 12/10/19 I called back customer service number 844 323-7637 to follow up on the status of my debit card, and was told by this customer representative that I had a card sent out in August 2019, but never activated the card.
Indeed, I did receive a card back in August 2019, but as I explained to the representative I misplaced that card, and requested another card which never was received. To make matters worse, today I learned from this…
Sometimes you need to talk to Customer Service. Wait time to reach representative is very long. It looks they don't have enough people. Especially difficult to get there on weekend. if they are busy many companies have automatic system that put you in a queue and representative call you back in certain minutes.
This bank is terrible in technology. They don't have it. Customer service often needs to redirect you to 3-4 different people in line, until issue is resolved. I could not get to their Customer Service for the whole day 12/1/2019.
Time to look for another Credit Card.
Also, they often block your transaction suspecting fraud. We need to call or text them to confirm that transactions are legitimate. They never spotted fraud on my account, but they prevented many good transactions.…
bank of america claims department mishandled my dispute against the merchant abdelrahman mussa who forged and submitted documents to bank of america. Bank of america claims department filled out incorrect code and information in regard my my dispute , dont know how and where bank of america got the information when they filled out this form, had they filled out accurate information on my claim i believe the outcome may be differnt but
regardless what the outcome is the form and information on my claim was incorrect , i will soon be filing a complaaint with the federal reserve against bank of america and possible filing in small claims court against bank of america for mishandling my claim .
stay away from bank of America if you file a charge back they are going to lose any claim you file yet
I had credit fraud that was all small amounts. When I found it I reported it promptly and the agent was able to go back and find dozens of transactions and file them for me. Now BOA has closed the claims saying I didn't file quickly.
Here's the thing, they can't figure out why it happened. over 10 debit cards later and I had to find it for them. It's a problem on how Visa was sending charges. All fraud. I asked to re-open my claim after the back office closed it and was told to send in info --- via FAX!.. It's 2019.. no email?
Doing so will charge me $50 USD because of the amount of records. They don't pick up, won't answer, won't communicate. The claim is closed and I'm sitting with almost $800 in fees.. all for stuff I didn't buy. What a load of crap!
A 7 day business hold was placed on my deposit of $10,000. I contacted customer support and they explained that this is due to the Federal Reserve. I asked for contact information for the Federal Reserve and both the Associate and the Supervisor had no information for me to be able to contact the Federal Reserve.
I questioned how they could do business with a Government Agency or any other business for that matter without a way to contact/refer someone. They answered that this is all done electronically. I am not questioning a hold, but the severity of waiting 10 days (7 business days) for my funds to be held in limbo without any alternative means of redressing the delay in the posting of my funds.
If this is all "done electronically" the delay I am experiencing should be minimal or at…
My complaint is in regards to Mr. Jonathan Willingham at the BAC Bayview Office in Ft. Lauderdale. I went into the office in March of 2019 to make a change on my checking account. As the manager, Melissa Miranda was unavailable to assist me at the time, I was transferred to Jonathan Willingham.
I was unaware of the fact that Mr. Willingham represented the Merrill Lynch side of the house as this was not disclosed to me. During the change that I made, Mr. 25% interest on $100,000 as I keep approximately $140,000 to $150,000 in my checking account.
Mr, Willingham did the paperwork that I signed and not once mentioned that I had to transfer the monies. For the record, Ms. Miranda has always taken care of everything for me and I thought Mr. Willingham would do the same.
As it turned out, no…
I had over $1000 in my account and they closed my account without notifying me and said that i agreed to closure of account. They say i have to wait 15 days until they mail me out a cashier's check. How stupid!!
I never gave them permission to close my account and take my money to hold until they want to return it. This is a bad bank that steals money from people. They need to be closed down with all the complaint they have filed against them.
I know I'm not the only one but if B of A's website is down, there must be someway to show that services can't be accessed instead of thinking that I'm doing something wrong. I entered my ID and password to be told it's incorrect and I know it is correct. I was trying to look at a charge from a computer company that is trying to charge me a monthly fee which I did not sign up for and I'm frustrated that I can't get any information.
Everytime I go to the Bank of America in Vineland, New Jersey (Delsea Drive) there are several staff members working and noone available to provide assistance. I have waited for extended periods of time to complete a simply transaction while employees are standing around.
This is extremely unprofessional and inconsidered to your customers. I am truly considering changing banks.
I have to tell you That I am Livid. 95. I was told by the Teller that I would have the Funds On Tuesday 09/10/2019. As a result I wrote out checks against that deposit and found out the next Day that I would not be able to withdraw the funds or have the funds available until 09/18/2019.
11 DAYS The next day I arrived at the bank with a check for $10,000 from the attorneys office and again was told tthe check would be available the next Day. Again I received notification the following day that the funds would no be avaiable until 09/18/2019.
on top of everything I had a check presented for payment for $1600.... 00 clerk decided that it wasnt worth the risk. Jessica and Gina called the risk department and was told that they would not release the funds. Not only will I sell all my Bank of…
Matt in Arkansas 1901 claims he was a supervisor was not the friendliest. he also didn't take accountability or even sympathized. of course, a customer would be frustrated if money was taken from their account. in the customer service industry, you should be trained to de-escalate.
instead of being understanding and explaining what he can or cannot do or maybe even apologizing for it, he just added fuel to the fire with his combative tone. he then transfers me to a rep who admitted that Matt was his supervisor when I requested to be transferred to another supervisor. unacceptable
I am complaining about the BOA bank on New Halls Ferry Rd. This bank branch is a disgrace, and an eyesore to the area. I have lived in this area for over 35 years. I have been a BOA customer for 35 years.
This branch has very, very poor service, not even an available notary. There is always a line, because there are normally only 1or 2 tellers. The outside areas are the worst. The grass is rarely cut, no landscaping ! This area has a high percentage of African Americans.
Could this be the reasoning behind this huge neglect ? I would appreciate this problem corrected.
In May of this year, Bank of America sent us an offer for a personal credit card. We responded and it was opened two months ago. The account number is 4888937103901999. That card has a $4000 limit. We also have a Bank of America corporate card that has been open for about 18 months.
That account number is 4003901017758747 and has a credit limit of $1500. When we opened the corporate card ending 8747, I entered our Evergreen Federal Bank checking account routing and account number into the B of A online bill pay, as an external account, to be used, to pay our corporate card ending 8747.
When the personal card ending 1999 was activated, it was added to our online account and both the corporate card ending 8747 and personal card ending 1999 were all in one spot. I used the Evergreen Federal…
I have been fighting for about a month over getting money back into my account that was taken out on a bill that I had set up an arrangement with, in which i ended up paying early. I contacted BOA customer service and the money was temporarily returned to my account.
There was a lot of miscommunication and i turned in the paperwork that was sent to me. I did not sign it where it should have been signed, because there was no place for me to sign. Two months later they took out the money out of my account again which put my account into the negative.
With much anger, I contacted customer service, they told me I did not mail back in the paperwork, which I knew I did. Then they tell me that I did not sign it, which again I knew I did, then I was told I did sign it but it was in the wrong…
At the end of last year I was faced with a lengthy illness . In early January a series of messages was left on my phone. She requested in that case could notes be put in. My account was never late.
When I was making payment on my bill it showed my account was closed After three call to different numbers I was told my account was closed because I did not answer phone messages. I explained it was impossible for me to answer for medical reasons and they answer was nothing they could do because the terms on my account don't exist anymore.
I was told I could reapply for a new card after being a member in great standing for over 17 years !! I have come to the conclusion that they only wanted a new account and a higher interest rate.
Needless to say I refused and this is why I don't not have…
I have made several attempts and complied with BOA requests n to include a written statement regarding a fraudulent charge on my checking account thru a publix supermarket It has been 5 months now , I am disabled and soley rely on monies I have this occurance caused me and still is great hardship forcing me to take a high interest loan a nd pawning two family rings, I have been a good customer since 1986 and
am disgusted at the manner this has been handled and what I was told by the claims department on three occasions of broken promises, I truly do not want to have to file and outside complaint I am not well but I will if necessary Thank you for youre time Donna Wojtasinski Claim # 190115508652
My bank of america always dont let me use my debit card to go shop to go buy stuff and wont let me use atm deposit my cash and government check.They only let me use cash to go shop.
I go to BOA bravern branch (11060 NE 6th St Ste 80, Bellevue, WA 98004) and tried to deposit cash to my friend's account around 1pm 6/4/2019.
However, the girl in the counter told me that BOA does not accept cash. I later searched online and did not find such policy. A big waste of my time.
Horrible service . The only reason I bank w/ b of a is it’s free. Seriously retarded people answer phone - after a 5 hour fucking wait. Go elsewhere! Don’t put your money here
I have to call in and change my passcode … which I did this evening … and when I tried to get to it with the NEW passcode … it says I need to get a authorization code … I want to take my money and hire a attorney... if You will let me have MY money .. or my identity …
My husband, Michael, and I have been loyal Bank of America customers (with thousands of dollars in joint checking accounts, loans, etc) since we were first married in Sept. 1976 - 42 YEARS PLUS!! We’re now in our 60s, have been banking exclusively at this 2nd and Peach branch here in El Cajon, CA for 36 out of the 42 years we’ve been customers, and we’ve sadly observed a serious disintegration of bank employee civility and courtesy, especially over the past 5-10 years!
More often than not, there are only 2 tellers for a monster line of 25 customers or more! But, if we had to rate today’s experience alone based on our encounter with one employee's TOTALLY UNPROFESSIONAL and DISCOURTEOUS BEHAVIOR, we would rate B of A a MINUS 5 STARS!!
The employee, whose name is Grace, first approached us…
Yesterday 4 April 2019, I was at Bank of America branch in 400 El Camino Real, Burlingame, CA. 00 from my savings account, when the bank manager (Marlene) told me I cannot withdraw the sum since my account was "blocked".
I cannot get a clear explanation, I cannot get any other explanation except that the account was blocked. Kindly inform me what is the reason for denying me of my own money.
I am receiving calls from Bank Of America and I do not have an account, I have been trying to call, but I keep getting the round around and unable to speak to a representative. I will be seeking legal advice as well as filing a claim with the Attorney General's Office in reference to these calls. Calls coming from: 1-800-732-9194. Based on the lack of assistance I would never bank with Bank Of America,legitimate business would leave a message.
Mary Davis
Subject :Nuisance calls with no message.
I worked all week got paid on Friday the guy I have been working for paid me from his bank of America check went to bank to cash it manger said he can't cash it cause it was too big of a check 4000 dollars the manger was so rude to me cause I not have lots of money in there bank I have been all weekend with no money couldnt pay my men for working I have talked to so
many people they have the same problem with Bank of America they treat hard working people like dirt my sister and dad has closed there account and two of my friends they have not right to treat hard working American like dirt thank u
I was calling Bank of America customer service, asking them very simple question: how much interest I'm paying on my bank of America credit card. They started asking me all kinds of questions which I was answering. My name, my full account number, my telephone number, my place of work, my SSN. Nothing was good enough.
My last 4 digit of SSN did not work. The needed my email and permission to text me. I don't have a sell phone, my only phone is a land line, I cannot get text. Then manager Luis Alvarez continued with my 20 years employment history.
I have to call other credit cards I have, I never had to go through anything like this. Questions he was asking me was very personal and confidential. It was very uncomfortable. And they still could not answer my question.
The need to change…
On 1/4/19 and again 1/5/19 I received NO service from your On Line Depts. I am an established on line customer and can not access my long established on line information. Suddenly, my long established information is not valid and many, many attempts to set up new information is not accepted.
The screen page will not proceed. It freezes. In addition your automated system is worthless. I am on a call back list which was supposed to be returned in 30 minutes. It is now 60 minutes and countinWhy did you without notice disable my on-line banking?
I have lost confidence in BofA's on-line ability & effficiency.
My Fiance Melissa Marie Gonzales went to your bank in San Antonio recently, was given mis information as to her savings. The bank has taken $61K of her monies and says it cannot be recovered and is stuck in a term deposit. I need you to look into this matter an contact me on +61 407529580 please???????
I had blind loyalty to Bank of America and that was all on me. But Bank of America didn't have any loyalty to me. The minute that something went wrong Bank of America throw me underneath the bus. What happen to me is one day I went to check my account and found out that I owe Bank of America money.
I had ideal that the guy that I had worked for paid me with a counterfeit check. When I call and told the guy at Bank of America my story. He just told me that since I work for the guy I can just go to him and ask him for the money to pay Bank of America back.
So I call back and talk to someone else, that I wasn't anything that they can do. Because it was a good faith check. I felt look I was just kick in the gut. All the years banking with Bank of America and the moment that something had to…
The worst customer service I have ever dealt with through the phone the lady just hangs up the phone