Barnes & Noble

I feel that your organization was discriminatory against me for denieing me a credit card to purchase some of your books. Because I am a reader and I have all sorts of books on my book shelve. I feel most insulted and prejudiced as a person and th I s is extremely unnecessary because the other credit card organizations approved me with issues at all!

God Damn you straight to Hell! Attached below is a picture of all the books I was looking forward to purchase from your store but you ruined all of it you discriminatory motherfuckers!

47, and I touched nothing on line to expedite. I spoke with chat on line, pretty much they said was oh well. Called 1 800 THE BOOK, no help at all. Next time, I will get books from Amazon. The only reason I ordered from Barnes & Nobles because I had gift cards.

Ever since they moved from Walnut Street to Chestnut Street in Philly, I've gotten the impression that they DO NOT want babies, toddlers, wheelchair bound people, or the elderly inside their precious store. In spite of installing a ramp, it is by a door that is extremely heavy and hard to open.

My elderly mother attempted to go inside by herself and said she very nearly hurt her arm trying to open the door since NO ONE "standing guard" at the entrance bothered to assist her.

Also the elevator has been "out of order" since the move and blocked off on the 2nd floor so wheelchair bound patrons who wish to browse are denied access since the majority of non recent books are up on that level. This is a violation of the ADA act as far as I'm concered.

I was shocked to see this book on display at the front of your store. This is suited for the back room of a xxx theater, not the entrance of my (formerly) favorite book store. 9% of loyal customers. I have been a member for many years and I'm now thinking I will need to find somewhere else to spend my money.

More of a comment. I went to your Colonie Center store in Albany NY, and wow what happened to that store? Almost no bargin book section at all. And even though the author I was looking for wrote multiple books, and your website said you had the book, the store did not have the book and only had one book by this author in paperback.

They have rearranged the store and not only is it horribley unappealing and unattractive it's difficult to find anything. I left without buying anything and will not be returning. Very sad to see such a wonderful business care so little for their customers that they do not keep up the stock and standards that they use to have.

I guess Amazon is the only place to purchase books.

Went to Barnes & Noble Booksellers 20600 North Rand Road, Deer Park IL 60010 / 847-438-7444, and got in line at the Coffee shop. My receipt says STR:2032 REG:020 TRN:7905 CSHR: Shelby S. The cashier DID NOT SAY HELLO ON ARRIVAL, and did not even bother to ask me what I wanted, and just stood there like a dead person.

There was only 1 person who was in front of me and they were leaving from the counter area when I first got there. The cashier did not provide any welcoming behavior. The cashier was not cheerful. The cashier did absolutely nothing until I but both of my arms up in disgust, and then they said "can I help you" and I got the black coffee that I wanted.

The cashier continued to avoid being nice in any noticeable way and made me feel like I was a worthless fool to have to keep…

Cashier was rude at check out at Waterbury,CT location. I asked a question because I did not understand the price I was seeing on the screen. She rolled her eyes and raised her voice as she aggressively answered about the books amount.

I found it to be poor costumer service, my 10 year old even commented about it. If my daughter had not really been excited about using her giftcard I would of went elsewhere.

I have contacted customer service twice today and had to repeat my problem a few times to each, I could not purchase anything on line because it kept telling me my payment m=method was missing information, which was never recommended by your customer care person, and they said that they would purchase my order and that was not going to fix the problem.

so 2 calls one almost 27 minutes and the second one over 15 minutes. And I just told the person that I would delete my card and input again which then it worked, but not a one of them could help with this issue on the phone.

Also, the first person I got a locked account and she said change password, which I had already did this morning, then she said wait 13 minutes and try again and it said still locked after 15 minutes and I changed…

This is to Sam, the one who works at the cottonwood corner 87114. Sam was rude to me when I was asking to purchase a reserved book. Sam did not need to interrupt me the way he did. Not only did it make me feel sad, it gave a bad representation to the company itself.

I hope Sam understands how he made his customers feel, and that he cheers up and appreciates his job and not let his attitude affect others.

I am in a wheelchair and I tried to get in at Barnes and Noble. The store is not handy cap equipped with an automatic door opener and there was no one to open the door for me. This is in Arizona.

You’ve taken away the display ladders where the books stood up and the covers were clearly visible, and substituted them with tiny tables where the books are flat and covers can’t be seen. To compensate for the impossible to see covers, now the stores are printing color posters so customers can tell what books are on the tiny tables.

In this paper shortage era when we can’t get sacks, napkins, coffee cups, receipts and any number of other paper products, printing posters is an unnecessary waste of paper. Bring back the ladders and the large tables for the hardcover books!!

One slow cashier engaged customers in conversation while I’m leaning on a cane for ten minutes and two more customers walking behind me.

The staff was very distasteful and Unprofessional! I use the bathroom for literally one minute I come out my books are missing I asked the customer service boy where are the books and who works here that could’ve picked them up he denies that he picked him up he has me run around the store trying to refine the books I get back to the customer service I ask him again he denies it but

keeps looking in this one area then when I finally asked him again who all works here he gave me the books and he tried to pawn that accountability off on another lady that did not pick up my books and I asked her did she pick them up or who pick them up?

After he had me run around looking for them and then he finally takes accountability and admits it was him I tell him it’s common sense; which it is to not…

don't pay for shipping -and don't waste your time -- I paid $21 for expediated and got my package 5 days later - customer service told me too bad for me. buy from somewhere else.

They Renewed my Barns & Noble "book card membership" by charging my Credit Card $25 dollars, without letting me know !!! I NEVER Instructed them to put me on an Automatic Renewal program!!!! This is just a way for them to make money, from unsuspecting people, who may not always scrutinize their credit card charges!!!!

I feel that Vultures are Circling over me!!!

Aliso Viejo Starbucks & Barnes & Noble Service lady/ Barista Short dark hair, tall and a little heavy September 2,2022 @5:30

Has poor customer service. Made us get out of the line to form new line. Taking our order with an attitude, super rude and rolled her eyes too! Wow! At the bookstore, she assumed my kids were filming tictoc. What she should have said or asked “are you guys doing tictoc? Because it’s not allowed here”. We go there a lot because Petsmart is there and we go every month after the pet shop. We spend at least $50 per visit. Never again.

I tried building a book with Barns and Noble for my fiance.

This process was awful. At first, the website seemed great until I tried to upload my book. After reformating it about 7 different times, failing to get any over-the-phone help, and then trying another 7 times to reformat the book to meet the upload specifications, it made me absolutely despise working with Barns and Noble. I did not print my book using their services, and I recommend nobody else even try. Super upset at this experience, It's no wonder their company's rating is so low.

App does not respond when using Samsung tablet. So frustrating. I have no problem with other apps just the bn app. Waste of money to purchase e-books through bn if they can't be read.

I would give 0 stars if possible. They double charged my account, and the customer service experience has been horrible. One of their reps attempted to argue with me instead of having anything close to a constructive conversation.

00 in Prism trading to resale. Is it possible to put a limit on buying cards and place them behind the desk like some of your other cards. Thank you very much. DC Blues 682-232-7222

In the product "Star to a Young Culture" by STAYC that I ordered, the album was already opened and missing many components, meaning someone in one of your stores had taken things out of my purchased item. I will be unable to return this product due to specific circumstances, so I am not sure as to how else I am supposed to do.

Crocker Park Westlake, Oh location. The manager on duty shouted loudly at my child. Very unprofessional. I would have spoken to a child like a child or better yet, spoken to their very present mother or father that was right there with that child who did nothing but rush behind his dad because his shoes were slipping off.

Seemed to me this Brittany was nicer to the blonde kids running around the store and not the tan dark haired one. when he was simply trailing behind his father, in front of his mother. She needs to be spoken to about how to speak to customer's childeren especially when their parents are right there with said child.

I purchased a Nook Levono. I started having trouble with it. I had to make multiple calls with several people having me repeat processes including reinsert SD card to hard resets to no avail. Then was instructed to drive to a store and purchase an SD card from there and it would work.

06 a gallon driving from Los Angeles to Glendora only to be told they did not carry SD cards. I called customer service only to go through 20 minutes of torment after being in traffic and wasting gas to be told to mail it in.

This device is under warranty. It should not have taken four phone calls to do this. On top of that now they are dictating to me to mail in within 14 days or they will charge me. This is garbage.

It’s been over a month trying to resolve this issue. The time and frustration has been…

Any time, and I mean any time I've EVER made a preorder purchase with Barnes and Noble the purchase goes through. If it's a few months in advance which it usually is, the purchase disappears then reappears a week or so before shipping causing many issues with the bank.

And each time the bank claims it's the merchants fault and the number I call claims it's a bank issue. Honestly this is getting old. It's also difficult because most of the books I am interested are often only available via preorder through Barnes.

4pm and no black tea cold lemonade.. because won't take the time to make some more black tea .. I can make it at home in 15 minutes .. cool it down .. and add lemonade.. they just said ..

we are out of black tea .. really ... they don't close till 6 or 8 or 9 pm.

Not a compliant. I want to emphasize how good the service is at the Lynwood store. Annie was extremely helpful. She was able to get me the book i wanted, it was not in stock at the time but she called one of the other Barnes and Nobel locations, they had a copy and sent it to the Lynwood store.

Annie has helped me a couple of times and she is personable, professional. She stands out and deliverers the BEST in customer service. *****

Today is Thursday, May 13, 2022. I bought a book at the B&N in Naples, FL and the sales clerk forgot to return my credit card to me. I left the store and went to have lunch. I returned 65 minutes later to ask about my credit card and the clerk said he gave it to the store manage.

The store manager said he immediately called VISA and the VISA folks told him to cut it up. This action by the store manage was totally premature. He should have waited until at least the end of the day. I am so angry that now I have to go through the hassle of getting a new credit card because of this store manager's business inexperience and/or stupidity.

He should have waited at least until the end of the day before he sliced up my credit card. I will certainly try to talk VISA out of issuing a new card and…

I’ve bought several records that have been destroyed on the cover or sold with the same album repeated in a double album. I’ve gotten terrible return service and have disappointed the people that I have given gifts to. We are Barnes and noble members and we will never buy records here again. Also….

Basic books like A COLOR PURPLE, are not available?!!! Giving up my membership and telling everyone else to.

I visited my local Barnes and noble store in Fullerton, CA at the Malvern shopping center. I walked in and asked a member Kim to please help me find the tantric sex books or isle. She laughed under her mask and wasn’t even good about hiding it.

I felt bullied and attacked. It didn’t end there. As she was looking for the books online she doesn’t talk to me at a normal noise level she actually raises her voice so other people there can hear and says we don’t have books on tantric sex if you need anything we would have to order it.

I felt harassed and attacked by this member. She then took me to the sexuality isle and I found myself the living tanta book I was looking for. I am greatly disappointed and I feel hurt by this. No respect.

She doesn’t know I am in therapy for this and my past…

On several occasions, I have been unable to get my order placed online because it states “incorrect security code”. It is a three digit number so Getting it right isn’t rocket science. Fix the glitch B and N. Fix the glitch!

Sioux Falls South Dakota store 1. Bathrooms are often filthy and in obvious need of remodeling. 2. Employee morale appeared to be low and the person serving me appeared to be very tired and had trouble filling my book order. 3.

Outside of store in urgent need of pickup of trash and sweeping the old salt from the sidewalk. 4. I know the COVID era has been hard on everyone and it appears to have taken its toll on this store in particular.

It is not the store I used to enjoy frequenting. My wife and I have always preferred B & N over online orders. We have spent a lot of money there over the years. But I walk away from it frustrated every time I visit nowadays.

My mother was robbed inside the Barnes and Noble on 18th and Walnut Streets in Phila., Pa. by a man who deliberately targeted her and stole her keys and credit cards right out her pocket in plain view of the CCT cameras while the so-called "security" guard stood there chatting to their "friends"(which sadly is an all too frequent occurrence) instead of patrolling the store like they should have! Security are there to "protect" the customers and merchandise not to ignore their duties and flap their gums with friends when they're on the clock!

4/9/2022, @ 12:30 pm, I was made to get up from where I was sitting @ Barnes Noble Cafe because I no longer had beverage cup in my hand or on the table. I am an elderly man with a cardiac defibrillator that had fired a shock and I was recovering from tiredness. Cafe manager did not listen and was not willing to make an exception.

I have tried repeatedly to resolve the wifi connectivity problem with my Nook to no avail. All my other wifi connected devices work fine, but my Nook only connects once in a while. I've had my wifi provider's tech check out my system twice.

All was in working order. Still no connection with my Nook. When I check on Google about this issue I find that it is a systemic problem. Why hasn't Barns & Nobel addressed this problem?

im currently in Tucson Arizona at one of your establishments. This is my second time ever here with my boyfriend and now both times we have had employees immediately follow us, ask us if we're ready to check out, take our baskets and

hide them when we went to the restroom and continued to do so even when we showed them we had $135 cash on us. They're currently constantly circling us while we're trying to sit and read in peace Instead we're discriminated against as minority members of the LGBTQ+ community.

At the Grove-90036

I would recommend to reconsider the behavior of your shop assistant team to the customers and to their needs. And add more seating!! I was at the third floor the other day with my son. I came to buy books and toys. I was looking for seating and none was available. I found the area dedicated to (authors/ speakers) and many available chairs. I grabbed one and placed it the large hallway where I can see all of the aisles and keep an eye on my son while he is choosing toys. First woman approached me and asked to return back the chair, I kindly explained that I'm choosing between books I carried with me from different sections and also watching my son (4 y.o) and I will gladly return everything back as soon as I finish. She agreed. 5 minutes later another Sales men…

Their interface for nook books is ridiculous and frustrating. I am constantly logged out, I have to constantly use two step verification even though I literally just confirmed two minutes ago, and the site provides no way of telling whether I’ve already purchased the ebook unless I try purchasing it again and

then it tells me I can’t because I already own it - every single other ebook retailer I can tell at a glance if I already own the book. Customer service sucks and has not addressed these issues I’ve brought up multiple times.

Hi there, I know food prices have gone up, but while the prices in your cafe's were always high, now they are just ridiculous. $3 for an ice tea, basically flavored water, is beyond the pale. $8 for a premade sandwich?

One that no longer comes with a side? Congratulations, It now costs as much to eat at your cafe as it does for a sit down restaurant. Can we stop with the greed please? Seriously?

one of my orders I made on here got delivered to the wrong address

Sarah from crabtree was very helpful and knowledgeable

I stopped into the Barnes & Noble store at 2900 Peachtree Rd. NE Atlanta today. I just wanted to pick up a few copies of the Wall St. Journal since my son-in laws company was bought out last night and I wanted to get the article and have it framed. I thought I'd just pick up a couple copies. I paid for the papers and went a few feet away to look at the article that had appeared last night in the online edition. It wasn't there. I imagine it was too late for publication and will appear tomorrow.

I went back to the clerk at the same register and she said that she couldn't refund the $ because it was a newspaper. I went to the adjacent service desk and the manager rudely seconded that sentiment. Believe me, it's not the $10.87 that's upsetting. It's the callous and indiferent attitude…

Sale prices did not appear on receipt for items purchased, Camphill,Pa store. Now I have to make another trip to store, 45 minute drive- NOT happy! Wondering how many people get ripped off!

Also restrooms did not have supplies needed for hand washing, not aceptable with Covid issues.

I AM VERY UPSET WITH BARNES & NOBLE AND WILL NEVER SHOP THERE AGAIN!!! 00 MEMBER FEE! I CALLED MY BANK RIGHT AWAY TO DISPUTE THIS CHARGED THAT I NEVER AUTHORIZED. MY BANK IS PUTTING IN A DISPUTE CLAIM. THEN I CALLED BARNES & NOBLE AND WAS TOLD THAT WHEN ONE PURCHASES A MEMBERSHIP IT IS AN AUTOMATIC RENEWAL.

THE SALES PERSON NEVER TOLD ME THIS LAST YEAR WHEN I PURCHASE THE MEMBERSHIP; OTHERWISE I WOULD HAVE NEVER PURCHASED A MEMBERSHIP. 00.

HOWEVER -- THIS WILL TAKE SEVERAL DAYS, I WAS TOLD!! SO BASICALLY MY CHECKING ACCOUNT IS SCREWED UP AND OTHER PAYMENTS THAT I HAVE AUTHORIZED WILL BOUNCE AND TAKE ME FOREVER TO STRAIGTEN OUT. THIS IS NOT FAIR SINCE I WAS NEVER INFORMED THAT A REOCCURING CHARGE WOULD HAPPEN. 00 CHARGE.

00 BUT THE DAMAGE HAS ALREADY BEEN DONE. I WILL NEVER SHOP BARNES &…

Crappy customer service at their Mission Valley, San Diego branch. Was told I'd have to leave my bags next to the doorway where anyone could snatch them. Will shop on Amazon from now on.

Wow!! Very disgusted on customer service and the delivery of both packages I have her two receive my orders from November9,21 what’s the deal with my order getting sent back and not arriving at my physical address

Tried to receive service. Transferred to agent to agent 3 times. Each created a contact number and said they could not handle the issue (issue was I was being shut out of ordering due to “lack of verification”). The first 2 agents could not tell me what that meant.

The final one did and cleared the situation but could not tell me why it had not been cleared months ago. And, of course, I was put on hold for extended pieces of time while waiting for the person to come on!

The second agent told me I would’ve not be put on hold to get to the third person. Guess what? I was! As the saying goes that extended effort and time is a piece of my life I will never get back again.

And the frustration level was totally unnecessary since it should not have happened at all!

Failed to send the product, stole my money, customer service would take the complaint and the ghost me.

My friend and I love this store but they have been losing their eyesight rapidly. Now they read large print books. We found there is no large print section and we were told to look around and find the large print among the other books.

It would be better if there was just a designated section for large print. I know each store is different so this might be only at our store but that makes it even worse.

I feel I am duped of four times the price of the book which is 15 USD and also not given any book. I made four attempts of purchasing the book with order number #4119046610, #4119046611, #4119046614 and #4119046615. Title of the book Title of the book, BE A REAL MODEL-ACTOR by Christie Trinwith (EBOOK, NOOK Book).

I contacted customer care several times. I also emailed B&N Customer Support: and got #211113-000098 as incident number. It is more than 15 days now since my attempt to purchase. Neither do I have the book nor the money which is held struck up at Barnes and Nobles.

I had approached my ICICI BANK and learnt that the funds are struck up at Barnes and Nobles. 82 on 28/10/2021, which was an international transaction. When ever I tried to approach customer they tell me only Sales…

On the web site it showed you Barnes and Noble had in stick the new book by Stephanie G about her time at the Trump White House. I drove to their store in Las Cruces NM store and asked for a copy.

I was told check with the service desk. Went to the service desk as was told they only had ONE COPY and is was reserved! ONE COPY are you kidding me this is a Book Store! But is was true and no they would not sell me the copy! Ridiculous!