Barnes & Noble

An employee named “Stark” , was not only unfriendly, rude and disrespectful she had no reason to have such a bad attitude. If people don’t fit the customer service profile please don’t hire them. My toddler on our way to checkout stood with her slippers in the low shelf , Stark, automatically snapped saying “ get down from there “ .

She came from somewhere else as I was paying . This week alone I have purchased over $200 in children’s books. She shouldn’t have said so rude she is already dressed scary in black, with ring in her nose, red hair my daughter just looked at her and got down.

I said “ what’s going on” she had a horrible attitude towards me and looked at her wrist watch and said it’s “2 minutes till we close” I said “ yes, it’s still two minutes” As we were walking to exit the…

1. I have waited over 5 hours plus on hold in a course of over 5 days to try and speak to a CSR, If I am lucky to get a CSR, they say they cannot help me, transfer me and then my call is disconnected!

I am no longer able to get signed on to read my books, because I know longer have access to a keyboard. 3. I did get lucky one morning and spoke to a CSR in your tech support department and he told me to follow the instructions on the website, if that did not work to do a HARD Restart, all of which I did before I called in to get help.

He told me it was a Google problem and I needed to call them. 4. I called Google, held on for over an hour and was told it was an issue with the BN program. 5. I even tried to get an online chat…

My husband and I went on a quick coffee date at the Woodinville Barnes & Noble. We were wearing our face mask and holding our drinks. He stopped to look at some dice before we left. As I’m taking my mask off of one ear to drink my drink, an older female employee comes over and tells me to pull my mask back up.

I calmly said yes I know. She continue to say you may sip it then you have to pull your mask back up. She continued to say you didn’t give me any eye contact put your mask back up. I just looked at my husband and he placed the dice back down and we just walked out.

This employee is very unpleasant and unprofessional. I do not like to be around negativity, we will not be going back to Barnes & Noble I would rather shop on Amazon. I really hope this employee is stopped and no further…

My wife and I just left your store in Greensboro, NC. We walked out because of a complete lack of willingness to help us. Our intentions were two buy two of Your larger Nook Readers and some books. We are not familiar with the Nook and wanted some help and guidance.

When I told the lady at the customer service desk what we wanted she pretty much pointed to the ones on display and then ignored us. We went to the front check-out counter and explained we wanted two Nooks but needed some help.

One of the ladies went back with us but was more interested in keeping the proper social,distance than she was in helping. I asked if she could show us the difference in the size of the print and her reply that we were not “fully” masked as my wife’s had slipped down below her nose.

We adjusted them…

My almost 13 years old daughter was reading calmly in the kids section and the manager said she can be alone there. I was in the store but they don’t any place for adults to sit in the kids section. I understand if is small kid alone or kid who is disturbing but a kid who is reading and the mom is in the same store but can seat in the floor.

I have been a member of B&N for many years now and recently I have not been able to use my membership to my advantage. This year like last year I have only received 2 coupons and this recent online one is the third. I Understand last year with the pandemic and all... There wasn't any shopping at all, but now I can't even utilize this coupon that expires tonight Wednesday 8/11/21.

I can't reset my phone can't get to a computer and cannot order the Pre - order books online. I can't access my account it keeps saying there is some error and even when I try to order without signing in, I can't. I don't see the difference between having a membership and not. I spent hours trying to order, and it keeps popping up a message saying to try later. If the coupon code is not available please don't…

I had a negative interaction with an employee named Rob. Someone had been smoking in the bathroom, and he publicly harassed this individual yelling at them and saying he had taken pictures of them. It was very disrespectful and uncalled for.

So I refused to by a book I was planning to purchase in the store. I addressed him and he was very rude in his response. I don't think I will every buy anything from that store again.

I was going to publish my first book with Barnes & Noble Press. I was very excited about it. I had everything set up perfectly. I wanted a Proof first before I published it so I can see if I needed to make any necessary corrections. Well B&N Press says to click on the "Submit" for approval button and then they will get back to me. I did but no one got back to me. So I did it again, nothing, did it again, nothing. Then I wrote them an email and days after that someone finally wrote me back saying to click on the button again. I explained that that does not work. So they submitted it for me and it was approved.

So I ordered my Proof, which is still in the delivery process. Then I noticed that B&N Press put my book up for sale - Pre-Order at $7.44!! This is their default for books - PreOrder…

dealt with Ioannis @ princeton market fair mall. He posses aa attitude that i have not encountered in any barnes and noble book store ever haughty and condescending. if you had a zero rating he would have gotten it. I was there for a return and was ready to present the method of purchase (gift card ) he say cant do that.

I get my credit card ready ( not how purchased was made . hesays NOT that and if you can wait aminute i will tell you how we give refunds. We cannot issue credit we do it with store credit, (credit is credit to me ) and he gives me a gift card.

REFUND IS NOT THE PROBLEM. CONDECENDING ATTITUDE. i can read, i have been educated , unless he holds two PhDs i am better educated than he is and he should stuff it. If i see him in the store i will wait to make my purchase on…

Terrible service/attitude problems! Never been to this specific Bookstar and really wanted to check it out! By brother and sister-in-law took me after a long morning of moving into their new apartment. We came right after opening at 10am and there were about less than 10 customers in the store.

While I was shopping my sister took a seat on the steps (keep in mind that we were in no ones way, no one around us, and was sitting for less than a minute), the associate came and told us we weren't allowed to sit on the steps and my sister got up said okay.

The associate continued ad said they have seats in the front where we can sit and my sister told her "no thanks we were just leaving anyways" and she tried to convince us but they said it was fine, so my brother and sister went outside while I…

Store manager, Tommy Veyaung had explicit gay pride books exhibited on the main aisle showing pictures and words like “queer”, etc. There is no way to avoid going by that table from the children’s section to the cashier. I am a member of Barnes And Noble and frequent there with my grand children often.

I am very open minded but it was very awkward with my grandsons staring at those books. I suggested to Tommy to maybe move them off the main aisle more toward the adult section and he refused saying they were very proud of gay pride week and would prominently display them.

I asked him very nicely he highlighted any other sexuality and he did not have an answer. Very disappointed and I’m afraid Barnes And Noble has lost a very good customer.

, just as the store opened, I entered the Barnes and Noble at 1104 E 2100 S, Salt Lake City, UT. to browse, and meet a friend at your cafe for a meeting. After strolling for a very short time I decided to use the restroom before my friend arrived.

The restroom was locked with a sign indicating that it was out of service. My thought is that it was locked because of COVID. A young woman, very BLACK hair, just above her shoulder, came around the corner with a cart full of books so I asked her when the restrooms would re-open.

She said nothing, no greeting no nothing, but proceeded to unlock the door. " Her statement was very concerning to me…

My daughter and I have been going to Barnes and Noble for years to purchase our book. We love the selection, the atmosphere, being able to sit together and have coffee while we read and the staff is always great.

My daughter is looking for a job and thought how great it would be to work at, not only a book store, but her favorite book store. My daughter and I went to the Sawmill location in Columbus Ohio and walked up to an associate and my daughter asked who she would need to speak to about employment.

Before her sentence was finished, the associate replied with “we are not hiring. “ nothing more. I could see my daughter tense up not only from the reply itself, but the lady’s tone! I asked if she could fill out an application anyway and was told to go online and find a location that was…

I found myself in a dilemma in B&N in Macon Ga today. I’m 75 and use a cane due to knee surgery and arthritis in my spine. I needed to sit and rest, but there was no place to sit. The adequate benches had signs not to sit there. In a situation of really having to sit, I sat on the very last 10” of a bench to rest. A 20s something man came by and pointed repeatedly to the sign I was violating. I told him , “I’m in pain; I have to sit and rest for a few minutes or you can find me a wheelchair.” He was rightly mortified and left me quickly.

What was I looking for? A Bible with large print that wasn’t too heavy. I wanted to go inside your store to physically hold the book instead of buying it online. I had no idea there was absolutely no seating in a bookstore. I do know that Covid caused…

I called Customer Service in an attempt to link my MemberID associated with an old account (maiden name) to my new account (married name). I will preface that I absolutely love Barnes and Noble and have been a loyal member for nearly 10 years. I have not bothered to transfer my membership to my new account, because I typically make in-store purchases and use the still-in-use phone number associated to the membership.

Lately, I have made a few attempts at pre-ordering books online, but have learned that I will need to transfer my membership if I wish to apply to my new account. It would be difficult to log in using my old account, because I don't recall much login information. The friendly employees at the Akron, OH store were very helpful and encouraged me to contact Customer Support --…

I’m no longer wish to receive any advertising from B&N or companies associated with B&N. I’m finding racist items being advertised. Do not contact me in any form.

I put in an order for a magazine subscription back on Apr. 17 for my son. He is yet to receive one magazine . Why is it taking so long??

I have entered a B&N store without a mask. I do not consider that I have broken any law, as a policeman told me that they do not arrest people for not wearing masks. The manager called the police. He did not give me or the police his name. I have spent 15-20 minutes talking outside with a police officer, after which he politely let me go.

I believe that the behavior of the manager was very ugly. While the state recommends wearing of masks, it is not the business of the store manager to enforce it. The behavior of the manager was offensive and makes people like me to give up doing business with Barnes and Noble.

The store in which this happened is at Cary Commons, 760 SE Maynard Rd, Cary, NC 27511.

So I ordered a book from the website. A textbook that I need for my class, and I paid the extra shipping fees so it would get to me sooner. But here I am still without a book that was supposed to be here last Friday.

I understand that covid is putting stress on everyone, but if you can’t deliver on time, then at least refund what I paid for the extra shipping.

I tried to log into the Barnes and Noble website, trying to buy and download a book. I was told my password was incorrect and choose a new password. I followed the instructions and created a new password. Then I was directed back to the sign in page. When I tried to sign in I got the same password error message. I went through this process three times. So then I tried to contact help but got a screen to enter my username and password first. It does not get any stupider than this.

I came to my senses and downloaded the book on Amazon.

I have had two readers from your company...both just quit working...I like your selection of books and I bought the reader to read...but your readers are crap...they don't last they just quit...This last one I bought was very expensive and I have had trouble with it since I got it...I bought it to read but your products can't seem to deliver..I have been a fan of your product for years but I'm tired of being screwed.. so I'm gonna try amazon fire

Sincerely, Erin Harrah

I am using the nook audio app to listen to their audio books. Unfortunately the app stopped working outside and I need help to find out why. I have been passed around from email address to email addresses that do not work.

Live chat sends me to these same email addresses. I need them to give me a fricking email that actually works for audio book problems or a phone number.

Have been on hold 3 times.

First time 20 minutes, second 1 hour 12 minutes and so far over 35 minutes and still holding. Is there anyone answering phones? Book won't connect.

Barnes and Noble automatically retired my membership without my permission They have never done this before. Our local store has close and I don't want a membership. With the store closing I would not a renewed it. My last membership card says 5438260022.

I want my money back

I recently purchased $150 worth of Funko pop mystery minis from your store in Geneva, IL. Upon getting home, many of the boxes seemed tampered with as the internal bags were already opened in some, and boxes were not sealed shut. I feel that I did not receive a good value on this purchase as they must have been returned upon inspection.

This book is a terrible disgrace!!!!!

I will never step foot in a store that shows the kind of disrespect for our president.The books about Trump are nothing but trash. Where are the values?

Today (at aprrox 1:30) I stood in line at the Cafe patiently waiting to place my order. Time was passing and the person in front of me was up next. while myself and a number of other customers were waiting for service.

That convo lasted for at least two minutes while all of us were waiting and listening to these two talking about their own lives and school and who knows what else. This seems petty, but when you want to pay for coffee and a dessert on a rushed schedule, you don't want to hear about the server's life story, or whether she is interested in a date with a customer.

ALWAYS efficient and respectful of my time. Not so with this woman who has been a service person at the Cafe for a number of months. slow, hesitant, confused. I accepted that then, but not now. Why do you keep…

I went to your Tupelo location and went in thinking I was going to get very fast service getting a hot chocolate. Its very sad as I used to shop alot in your locations but leads me to shop towards Amazon.

I placed order 4089027625 on January 2 (Seven books). One book was going to be released in February and one was cancelled. I used a total of five gift cards to complete this order. Since January 9 when the one book was cancelled, I have been looking for a credit in order to request another book.

I have chatted (twice) and called with everyone promising me that a credit will be processed within 24-72 hours. Just now (January 21) I received an email stating that a credit cannot be issued because I have one book pending release in late February so the order is not complete.

It has taken 12 days for this information to be fowarded to me. This is totally unacceptable, and does not make any sense. Why can't this credit be placed in my account or on another gift card or any of the five that I…

Can’t rate a recent seller because Barnes &Noble says I don’t have an account even though I have used the same email for years with Barnes and Noble and though they keep saying they cannot find my email, someone from Barnes and Noble keeps emailing me. What is up with Barnes and Noble?

You used to be a great place to buy merchandise and now you just don’t feel it anymore. Get your head in the game or you will go bankrupt. Don’t worry. I’m assuming you still won’t be able to find my email address today.

So to the seller, you did a great job selling me your product. Too bad Barnes and Noble won’t allow me to rate you.

00 from my grand-daughter, when I tried to use it they replied that it was not activated. I have tried numerous ways and calls, chats, emails, web site chat,text hours of trying to get an answer how to activate this card.

Every time I call or send a request I get a different answer or they refer me to a different site or phone number. There has not been one person able to help me with this. The card was bought from a Shopko store which is now closed so cannot return there to have the card activated.

I am not one that complains or sends in complaints however your customer service has been undeniably without help. Does your company not take responsibility for BN gift cards sold at other stores? Is there no way to track the gift card number to see it has not been used? Am I discouraged?…

I ordered a book online (order #4087626549) on Dec 8, 2019 that was supposed to ship from bookXpress. I received notification from bookXpress on 12/9 but the tracking number in the email was never valid. Notification from B&N the same day indicated the book was on it's way to USPS.

That tracing number still says "on its way to USPS" as of 12/31/19. My credit card was charged on 12/10/19. It is now 1/2/20 and I have no valid shipping confirmation and no book. Each time I have called B&N customer service they say they need to contact the seller and they will email me with information.

The last email contact I had with B&N was 12/10/19. I consider B&N the seller (they charged my credit card) even if the vendor is another company. This book was to be a Christmas gift to my son, but that…

Hello,

I have never received any follow up with incident: 191201-000033 from the located store where the incident happened. Not sure if I was supposed to be contacted, but it feels like my complaint was not taken seriously and nothing happened to ensure to me that actions took place. Very disappointed in how this was dealt.

Barnes and Noble shows a book on line for $15 and sells that same book in their store at Oak Park Mall in Kansas for double that price. Doubled the price!! How can that be morally and legally right?! ”

I ordered 2 books on 11/27/2019. I got one. On 12/10/2019, I ordered the other 3 books to the series. I paid extra for 2 day shipping. I should have got them today. I am still waiting on 4 of the 5 books.

You don't supply a tracking number for mail purchases, so I am asking you. Where the He'll are my 4 books? I should have them by now. I paid for the shipping for 5 books. You have my money, I should have my books.

You can send me a refund for the shipping along with the 4 books that I have yet to see. It doesn't matter what time of year it is. If you can't do what YOU say that you can, you shouldn't offer it.

I was hang up on me. By the customer service representative at Barnes and Noble call center at 10:00pm. And I requested to speak with a manager I was discriminated against. I was deprived to speaking to a manager what's the previous representative number for Barnes & Noble took matters into her own hands she intentionally hung up the phone on me and and the previous representative works Barnes & Noble deprive me of speaking to a manager.

I was calling to file a complaint stores in Greensboro North Carolina. Which I placed an order. And I was previously talking to a lady who's employed by Barnes & Noble at the Greensboro store name what you Kim hung up on me earlier today.

When I was inquiring about my order. I would like for somebody to call me back on this matter. My name is Nahiem…

I ordered a book online and paid for it, it said I could pick it up today. Received a text stating they received my order, then an hour or so later received a text stating it was unavailable. Why would you have it online for sale if you don't actually have it in the store?

Total waste of my time. I called and spoke with James the manager at the Greenfield Wisconsin store. He was rude, I was not finished speaking with him and he hung up on me. VERY POOR CUSTOMER SERVICE ALL THE WAY AROUND.

You will not get any more of my business. Your Response?

I ordered a book online and paid for it, it said I could pick it up today. Received a text stating they received my order, then an hour or so later received a text stating it was unavailable. Why would you have it online for sale if you don't actually have it in the store?

Total waste of my time. I called and spoke with James the manager at the Greenfield Wisconsin store. He was rude, I was not finished speaking with him and he hung up on me. VERY POOR CUSTOMER SERVICE ALL THE WAY AROUND.

You will not get any more of my business. Your Response?

1. Unexpected renewal billed to my credit card. I did not authorize this. I understand now that I needed to "opt out" at cashier when I purchased but was not told that at the time. I probably would have said yes if the option was offered but now I have been annoyed by the practice. 2. The renewal was $27.03 and not $25. No mention of extra fees or taxes was disclosed. Not a large amount but again, annoying. 3. I understand cashiers have a quota for signing up discount cards. This leads them to set false understandings by neglecting to communicate to customers (taxes to be added and automatic renewal). I do not blame them.

I like the bookstore experience and will continue patronage but only if I learn the practices will stop before next year's renewal. It is easy to just send out renewal…

I shop acationaly at your store. I saw an anti Trump calendar before I purchased a new calendar. I put it back and left. Don't think I will be back.

I recently purchased a $300.00 gift card for Christmas online. I notice NOW you giving $10.00 gift card with a $50.00 gift card. Last year while in the Moorsetown NJ store I received the card with my $300.00 gift card purchase. I very disappointed to find out that because I purchsed this years gift card online earlier this I won't be receiving my gift card.

If you would like to check my info the order confirmation for my purchase is 4086492289 & my membership # is 517 6716 008.

I realize my membership fees will be charged to my Visa card with in days, however since I won't be receiving my gift card this will be my last year for renewing my membership........long time customer & member........VERY DISAPPOINTED Barnes & Noble.

Thank you for your time

Wife and I drive 60 miles to shop Barns and Noble. She asked the Anthem store personel for help today and was told they could show her how to order on her phone. If she wanted to do that she would have done it.

Since they did not wish to help and due to the way Bsrns and Noble has treated her in the past as well we are dobe changing credit card to some otherstore probibly Amazon since if you must order online might just as well. Oh she spends between 100 and 200 hundred a week. Professional librarian.

Your loss 15 plus year customer. Done with this store

I just came back from you store on May Street. Oklahoma City. There in the area of cookbookd, gardening was on the end were books under the heading, " Tough Love!" (See Atached Photo Below)

I find these books offensive of my moral and Christian values. With all the efficiencies, displays Barnes & Noble expresses things for children of all age these books are inappropriate to be in your store, no matrer if these books may be a best seller as store manager say they are.

I was really feeling good about Barnes & Noble seeing all the toys being displayed for toddlers and smaller children. Saw a few I was thinking of buying for my grandkids. But now no way will I buy any of these toys or do anymore business. Will tell those to stop buying me gift cards and tell those I know who will feel the…

Your website is terrible... 5:25 pm, STACY at the Walpole, Ma location took my order for a book, no problem. I mentioned the difficulty of your website on ordering a book, and that she might want to mention it to management. BANG!

She hung up the phone. Please try to slim line your website to order book(s) -- Forget about membership.... FORGET ABOUT IT!!!

I have a complaint about the 2nd floor bathroom condition of the Union Square Barnes and Noble located in NYC. I have visited the 2nd floor bathroom in that location a few times and Everytime the room was filthy! The floor was always sticky, the toilet paper scattered all over the floor, out of 5 available toilets, 1 was splattered with poops (amazingly it happened Everytime I went in there).

I understand being that it's children's department so things happen more frequently, but it's exactly the reason why it should be cleaned more often! I love Barnes and Noble store for the availability of the books, but the tardiness of it's bathroom condition of the location is really something they be ashamed of!

I am writing to tell you about how unprofessional your customer service reps were to me. I went on your chat site to find out why my Nook kept telling me that the url I was trying to access had been rejetcted.

I did the manual update just as I was told and after it turned off and then on again and showed it had been updated I got a message that said unfortunately your nook is off. I called customer service and the girl after walking me thru another download asked if I knew if it was still under warranty.

I told her I didn’t know and she said take it to a store and they would be able to reboot it in their system and that it would be ok. I drive from my home that is 50 miles from my nearest Barnes an Noble store to be told that they cannot do it.

I tell her I was told to call customer…

I am very upset that you are carrying the book If you gave a pig the White House. I have never guess agreed with any of the books you carry, but this book has gone too far. It makes fun of our president.

I ordered a book on Aug 1, received order confirmation Aug 2, said 3-5 business days, then said i would not receive order until Aug 28. Called customer service to ask what was going on, told it was coming from a different warehouse, so I would not get it until Aug 28.

I told them that I never received email stating my order status had changed, so I informed them i wanted to cancel the order, but was told I could not cancel the order, that it was too late. I ordered from B&N because it was free shipping.

Now I start school on Aug 12 without the book that i should have received by this Aug 9. If I was informed of this status change, then I would have canceled the order and ordered from Amazon, at least i would have received it by Aug 9.

Now I cannot purchase that book from Amazon because I…

Sensory Toys Stress Relief Hand Toys Squeeze Widget Therapy Toys for ADHD Autism Anxiety Small Toys Assortment. I was locked out of your web site for sexual contacts. There is nothing there that says sexual in nature It says Anxiety.

They need to read before knocking people off know what should I do with my gift cards to a book store that I once thought was good I can no longer get on to. Katrina M Schmidt.