Your website is terrible... 5:25 pm, STACY at the Walpole, Ma location took my order for a book, no problem. I mentioned the difficulty of your website on ordering a book, and that she might want to mention it to management. BANG!
She hung up the phone. Please try to slim line your website to order book(s) -- Forget about membership.... FORGET ABOUT IT!!!
I have a complaint about the 2nd floor bathroom condition of the Union Square Barnes and Noble located in NYC. I have visited the 2nd floor bathroom in that location a few times and Everytime the room was filthy! The floor was always sticky, the toilet paper scattered all over the floor, out of 5 available toilets, 1 was splattered with poops (amazingly it happened Everytime I went in there).
I understand being that it's children's department so things happen more frequently, but it's exactly the reason why it should be cleaned more often! I love Barnes and Noble store for the availability of the books, but the tardiness of it's bathroom condition of the location is really something they be ashamed of!
I am writing to tell you about how unprofessional your customer service reps were to me. I went on your chat site to find out why my Nook kept telling me that the url I was trying to access had been rejetcted.
I did the manual update just as I was told and after it turned off and then on again and showed it had been updated I got a message that said unfortunately your nook is off. I called customer service and the girl after walking me thru another download asked if I knew if it was still under warranty.
I told her I didn’t know and she said take it to a store and they would be able to reboot it in their system and that it would be ok. I drive from my home that is 50 miles from my nearest Barnes an Noble store to be told that they cannot do it.
I tell her I was told to call customer…
I am very upset that you are carrying the book If you gave a pig the White House. I have never guess agreed with any of the books you carry, but this book has gone too far. It makes fun of our president.
I ordered a book on Aug 1, received order confirmation Aug 2, said 3-5 business days, then said i would not receive order until Aug 28. Called customer service to ask what was going on, told it was coming from a different warehouse, so I would not get it until Aug 28.
I told them that I never received email stating my order status had changed, so I informed them i wanted to cancel the order, but was told I could not cancel the order, that it was too late. I ordered from B&N because it was free shipping.
Now I start school on Aug 12 without the book that i should have received by this Aug 9. If I was informed of this status change, then I would have canceled the order and ordered from Amazon, at least i would have received it by Aug 9.
Now I cannot purchase that book from Amazon because I…
Sensory Toys Stress Relief Hand Toys Squeeze Widget Therapy Toys for ADHD Autism Anxiety Small Toys Assortment. I was locked out of your web site for sexual contacts. There is nothing there that says sexual in nature It says Anxiety.
They need to read before knocking people off know what should I do with my gift cards to a book store that I once thought was good I can no longer get on to. Katrina M Schmidt.
I was trying to buy a book online. I had a gift card and a coupon. The coupon reads" 40% off for Members - In Store present the coupon. com enter the code at checkout". I am a member. The store doesn't carry this book so I was ordering online.
The discount was only 20%.
Also it would not take my gift card. It said there was a zero balance when I knew this was not the case. I called customer service. I was told there was some sort of error with the gift card on BN's end so I could buy the book now and call back in 48-72 hours to try to get the balance or I could wait 48-72 hours to buy the book and
the balance should be restored to the gift card. No one can tell me what happened. Then I was told that even though the coupon reads 40% for members and then lists in store AND online…
so Recently, about 2 years ago, I was reading a book and was minded my own business and not doing anything wired. and then an employee came up to me and asked me to leave the store. just a simple understanding as spitting on the floor.
I tried to tell her i was sorry and I already learned my lesson. but then the next day the employee came back and this time she went to get her manager. and then he kicked me out. I Already learned my lesson and the the employee , the manager and a cop came to me.
they made me sign a trespass noticed saying that I won't be going into any of the NYC Barnes and nobles again. This was incredibly wrong. I can take warnings just fine. but them giving me a trespass notice and banning me completely just crossed the line.
This was a mistake the the employees and…
Went to Barnes & Noble around four pm. I was in the video area and there wasn't one person to help me. Went to customer service and not one person was around. Went up front and no one up front.
Prove were waiting in line up front also.
Finally the guy upfront showed himself and I asked why no one was in the video area. He said there is no one at this time of day working that I had to go to customer Services. I said no one is in customer service.
He rudely said go back k their and I will call him. finally a woman showed. When done I asked for help. Stated I would like my stuff rung up that is in the video area. She said to go into that area and bring the merchandise up. but it won't matter.
I didn't feel comfortable told her she should get the things that I was not comfortable a setting…
We arrived at the store on th RIT campus to buy merchandise. We were there a minute after close (it was 5:01, they had just made the announcement) And the store manager came up to us and said harshly "the registers are closing now. It's now or never.
" I undersrand they would like to go home But we wrre not addressed polietly and ir was am exact minute after close. When we got to the register we asked if he was the manager, we were told he was, and my dad preceded to say how awful he was to customers.
The cashier just said "managers can be hard". They should not be to customers. If this issue is not addressed I can assure you I will not be going to this location, or any, for my school books and will find other ways to acquire them for my next 4 years of college.
I went to pick up a book on hold for me. when I got there an African American girl said how may I help you, and while I was waiting, the cashier said rudely to me”ma’m the line is over there, I looked at him and
told him I was waiting on a book, he rudely said it again, he is a retired looking white man with gray hair. When I did get to counter with my book I told him what I i was there for even though he was in was shot of the whole conversation and he rudely said of the African American girl”she didn’t belong up here anyway “ As an African American I took total offense to that..
he should not be up front servicing the customers, seems prejudice and rude, never smiled Sadly disappointed.. his customer service skills lack
I ordered a book on line as a gift and learned the person's religion did not allow this book. The person told me she wanted it. I returned it to my local B&N and was issued store credit. That is disappointing but somewhere it must say that is how refunds are issued.
That would be ok if there was something I wanted to purchase. ) I thought I might buy a meditation CD. I did not find any. My back is very bad and I walked through the store a bit and did not see anything I did not already have.
I spent hours trying to order on line. " Finally I saw a book I ordered No 4077344203. I was under the impression B&N would send it…
I needed a shopping bag to help me carry items not purchased at the store. The manager said he could not give or sell me a shopping bag--that it is against company policy. I realize this is not a big thing but a simple request created an awkward situation for me, your customer.
I feel the manager should have handled this in a more reasonable manor-like give or sell me a shopping bag. How silly to loose a customer over such a minor request against an apparent staunch company policy. Silly, yes, but if the company is unable to handle a simple thing like this I question things. John Barber, 913-568-8772
Today I visited the Cafe and thought I would complete the B&N feedback but each time I tried it wouldn’t let me complete the survey. I wanted to tell someone that I always get excellent service from the employees manning that area.
Dillion was there and as always super friendly and as I didn’t want strong coffee offered to brew a pot of something milder. the store is located at Bandera Point. Everyone at this location is always friendly and courteous especially Dillion and John the manager.
I have used various Nook devices for years and been pleased. Now there is always a problem downloading the newspapers and magazines that I have purchased subscriptions for. This occurs both on my Samsung Nook Tab A6 and via the Reader app on my laptop. Your Nook support was unable to resolve the issue today of not downloading my newspapers. Their response, dictated by your policies, was that technical support will contact me by email in 1 - 5 business days. That is unacceptable.
So I am cancelling my planned purchase of Nook device for my wife. I am also looking for other methods of getting my news in a prompt and continuously smooth way. Which you cannot provide. No wonder B&N is in trouble.
I bought a book for school, while reading it would take 3-5 business to ship. I RECIEVED THE BOOK 3 WEEKS LATER. THEY LIE TO YOU. IT TAKES TWO WEEKS TO PROCESS THEN A FEW DAYS TO SHIP. WOULD HAVE NEVER BOUGHT IF I KNEW IT WOULD TAKE THIS LONG.
THEN OVERDRAFTED MY ACCOUNT BECASUE I THOUGHT THEY ALREADY TOOK OUT THE MONEY THREE WEEKS AGO WHEN I ORDERED.
An issue with a cafe manager needs to be addressed. I took my dog to a Barnes and Noble in Grand Junction, Co. and let it sit by a tree. I sat in the cafe where the dog could see me.
A woman and her child were petting the dog for quite some time. When I saw the cafe manager out there with her I walked out to see what they were doing. Brian, the cafe manager, informed me that the police had been called and were on their way, stating that nobody ties their dog to a tree there.
He continued to inform me that they had several complaints about it. It turns out that the police had not been called and the store manager had animal control on the phone. The woman stated that her child wanted to take the dog home.
This was in poor taste and blown way out of proportion. And telling me they had…
I have ordered for years from BN. My address book is set up with my email and there is a current credit card in my file. I placed 4 orders. They cancelled 3. I call the Fraud Alert line. I waited to order as they instructed.
I even ordered thru customer service - 2 orders. They cancelled those. I made 2 more calls. I placed 2 more orders. They cancelled those. I have 12 wrong temporary authorizations on my card and 1 order is being processed out of 8. Why did this happen.
I will never buy anything from BN again or visit a store. If they wanted to limit their sale on gift cards, $30 for $25, they should have listed a limit.
I have been trying to opt out of automatic renewal of my barnes and noble membership. Back in September (on 9/3/2018 specifically), I spoke with Margo and requested that she remove my information from the system and delete my autorenewal.
She advised that she was unable to modify the information since the plan was only for one year. I escalated to a supervisor, LaTonya, who removed my autorenewal. I am currently on hold with another customer representative at Barnes and Noble.
I requested to opt out of autorenwal. He said that he had removed my credit card information from the system. Obviously, the first time I requested to opt-out, it was not completed. I am not pleased to say the least.
I requested a written letter confirming that my credit card information was removed from Barnes and…
I have an older Nook and it froze up on me. I called and spoke to "Jerry" and he said I needed a new Nook.. Barnes and Noble do not carry simple touch any longer so I ordered a new one. ( Glow lite 3). He never told me I had to return my old Nook. He told me just to throw it away. I called back and the second guy I spoke to said to just throw my old Nook away too.
Then I get a couple emails that I have to return my old Nook or there will be a penalty. I called again and the female I spoke to said I had to return my old Nook. Why wasn't I informed of this in the beginning.??
I am paying a premium to get a new Nook. I have never had so much hazzle with a company before. I really feel you should make this right by me as I have had a Nook for about 5 years.
66, was to come with FREE SHIPPING and arrive within "4 BUSINESS DAYS" . 00, would BE APPLICABLE. BUT you have lied to me and are still requiring me to pay for shipping. Therefore, I will need to report this to the BETTER BUSINESS BUREAU and THE DEPARTMENT OF CONSUMER PROTECTION. You have committed FRAUD!!!!!
I will NOT DO BUSINES with any place of business, that perpetuates FRAUD!!!! D. LOCK
I try to order 4 books not that expensive, and now I have to pay more than I payed for my books on shipping.
My issue is with how management mishandled my complaint I talked with Cheryl she said I would receive a full refund and gave me an incident number. I called a second time to follow-up because I didn't receive the full refund.
I talked to Kevin and gave out the information again. I called the third time talked to Paul and gave out the information again. I was transferred to another manager, Lusonya, and she begins talking to me like I was the cause of the problem.
She begins to tell me the refund was denied and what Cheryl should have done. I communicated to Lusonya " if I knew it was denied we would not be having the conversation. I was following the instructions communicated to me".
I am a customer if your management team don't communicate well and don't know or follow a procedure that…
I RATE A "0", I RENTED A BOOK FROM THEM FOR MY SON COLLEGE AND DIDN'T KNOW HOW TO SEND BACK TO STORE. I AM OLDER, YOU WOULD THINK IT WOULD EASY LIKE AMAZON (JUST PRINT RETURN LABEL). I HAD TO FIGURE OUT HOW TO RETURN BOOK BY CALLING THEM THIS TIME. HORRIBLE CUSTOMER SERVICE!!!!......
I've been shopping at B&N for over 18 years. I've come to love the shopping experience as a young adult and a mom. As my income grew, I am spending more and more money at B & N. It's now a tradition for our family of 5 to shop at B&N on Fridays.
Kids get books, I get a latte from B & N cafe and a magazine. The kid’s toy section is a great addition. To safely watch my toddler, I grab a chair and pull it closer to the isle so I can watch her and not have a missing child case for B & N to deal with.
Today our family tradition was shattered. On 2/23/18 around 6:20 pm I was enjoying my Friday evening at a Gaithersburg, MD B & N on RIO. Ironically, I just instagrammed about the joys of local shopping at a local B & N, and the perils of Amazon Books taking over Montgomery County, MD.
Five…
i have been a customer with you for years and never had any trouble ever. as of now when i went into the store looking for a book i saw you had kids working there not the older employees who i have come to know.
theses new kids you have working dont know anything about books or services you offer or gift cards nor do the ask about gift cards or ask if i found everything i was looking for. the older employees were always polite and knew all your store offers to customers.
this kid cashier was rude and just said the amount we owed not asking for our membership card, and just stuffed everything in a bag and said bye. i found one person i knew that did still work there, i asked what happened to everyone who worked there.
that's when i was told they were let go and your people where hired to…
I walked into Barnes and noble the other day here in Tyler Tx on South Broadway. My family and I were treated like crap and customer service was horrible. If your management treats everyone the way we were treated I will definitely not be coming back into the store.
we were humiliated and totally embarrassed. Your management team and some of your other associates were completely out of line with their attitudes. The manager with the blonde hair and the other one with the dark long hair were completely unacceptable and it should not be tolerated.
We went in to your store at 7685 West Bell Road in Peoria, Arizona today November 26, 2017 where I had one of the worse experiences of my life. This is not the first time I have had bad customer service and paid the wrong price on the merchandise I purchased at this location.
I returned the entire purchase for a refund where I was informed it would still appear n my credit card and I would have to wait for credit from my credit ca,rd company. The initial complaint was I purchased Walking Dead Mystery Minis that were under a sign that clearly read Funko buy one get one half off.
We have pictures of the product under the signs. 95 for each of the product, 4 total. When I took them back into the store for a refund I was informed they were not part of the sale since they were not a Funko…
Dear Barnes & Noble: I have been a B&N customer and member for many years. Last night I presented to the Lincoln Park store in Dallas with the 20% off coupon X6LA5JTUQ6AQ8 that B&N sent to me for 20% off any one item in the store.
I have used these coupons numerous times over the years on vinyl without issue. When I presented to the desk with a vinyl record, the clerk said because all vinyl was 10% off this weekend, that I could not use the coupon.
I asked him if I could just pay regular price for the vinyl to allow the coupon to be used, and he said "I can only do what the computer tells me - there is nothing I can do". So I went to customer service and asked to speak to the manager.
When she came, I asked her the same thing. She just looked at me with her arms crossed and said the same…
On 10/28/2017 I order online Valerie's Home Cooking: More than 100 Delicious Recipes to Share with Friends and Family (Signed Book). On 11/03/2017 I received Valerie's Home Cooking: More than 100 Delicious Recipes to Share with Friends and Family UNSIGNED.
I called customer service and I was issued a return label with a promise of a reshipment with the correct book that would go out on 11/03/2017 with expedited shipping. It never shipped! On 11/06/2017 after being antagonized by the customer service reps I finally spoke to Jasmine who informed me that there is no shipping after a certain point on Friday and that there is absolutely no shipping on the weekends.
the wrong book AGAIN Valerie's Home Cooking: More than 100 Delicious Recipes to Share (UNSIGNED)!!! I called 2 seconds after I…
Nook glow light plus ,2 months out of warranty and unable to unlock, numerous calls to tech support nothing worked. Then they want me to let a fully charged unit wait until the battery discharged which could take months. Customer service supervisor was Kurt and not very helpful.
They offered a trade in which would cost me 110 for a 150 reader. I explained if I was going to spend money it would be with a competitor. Basically said not a problem. No one buys a product that you think is going to completely fail 2 months out of warranty
Buckland store: manchester ct: I have been purchasing for our school over 5 years-some years over $7000 using a purchase order This past order has been very frustrating since the person I was working with has left (alyssa). I placed an order for approx $800 and never got confirmation of order or if it was sent.
I was overseas and emailed when I got home and after a week still did not get an answer.
Furthermore I went into the store to return three or four books and credit it to some additional books I picked out. I was also frustrated because they said I needed to use my eductaor card and they could not read the number.
I said I had to leave at that point. About 5 hours later I get an email with the credit and a statement that the books would be processed on monday and sent to me to get…
I rented a textbook for law school through Barnes and Noble this semester. I read their policy before renting (since I knew I would need to underline, maybe write some margin notes, etc.). The policy says "No excessive highlighting or writing." So I followed it. After sending the book back, I received an email saying I was being charged for a full buyout of the book. I tried doing the online chat assistance but had two failed attempts (one didn't respond, one sent a generic answer and signed off before I could respond with follow up questions).
So I called. That took about two more hours of my life, and after being transferred to a "manager" twice, all they could tell me was that someone in the warehouse department had deemed it excessively damaged. After making the call, apparently they…
I ordered two books via the internet -- when I checked my credit card there were two charges for 42.10 -- one said pending and one said Barnes and Noble. I checked with the Credit card company and they inferred that both charges were for Barnes and Noble. When I called Barnes and Noble, I was informed by Leslie that B&N sends the charge thru the first time to see if the credit card is valid. I asked to speak with a supervisor, who ended up to be Melanie and she said that it was the first time she heard of this.
I asked her to have someone higher than her call me (this was on Nov 28, 2016) and she said later that day that I should receive a call. Its been 9 days and no phone call. In addition, I cancelled my membership and went to the local B&N store and spoke with the manager. He also was…
00 for a renewal (B&N membership renewal 866-238-7323 NY). On 11/16/16, I called 866-238-7323 and was told I was not listed for membership and there could not have been a charge. On 11/16/16, I contacted Fifth Third and the Fifth Third Dispute representative was able to also trace an inappropriate billing for a renewal in 2015.
This is a fraudulent and illegal billing activity at Barnes & Noble.
I recently ordered a workout DVD from a seller on Barnes and noble. It had been a few weeks and I still haven't received the DVD so I contacted the email they provided in my order confirmation and asked when I would receive it.
They responded and said my DVD was lost in transit unfortunately there was nothing they could do and I'd receive a refund and never have. It was all a scam. I will not order from here again.
I tried to place a telephone order for three books. I've been a member of Barnes and Noble for nearly two decades and have placed many telephone orders without problems. Today was the worst. I reached someone in Customer Service who didn't know what he was doing, didn't know what he was talking about, could barely speak English, could not understand what I was saying, couldn't find the books I wanted, stumbled and bumbled his words, slow and inept.
I finally told him I'd go to the store and order the books. Terrible service that was frustrating and annoying. Hire competent people. One (1) star rating for support.
It has been a few years since I have been in a Barnes and Noble book store. I was very disappointed that they no longer have the oversized chairs to sit it. It was always a comfort to take my time looking through different selections while getting to sit comfortably.
I will no longer be shopping locally in store. Very put off by it and will no longer go into any of the stores.
Ordered a book from the B&N website. Got a confirmation the same day and a shipping confirmation the next day but no method of shipping or tracking number. Found out it was from a 3rd party seller but that info was not anyplace on the B&N book description. Credit card to B&N. Email requested from the 5rd party seller for the method of delivery: UPS, FedEx, USPS or courier to USPS. No reply. 2 days after my inquiry 3rd party seller replied, did not answer my question, and gave me a tutorial about how long it could take to deliver to remote places in the U.S. I live 2 hours by car from the advertised and "supposed" 3rd party seller's location. Called B &N Customer service and got a run around.
No one there has a phone number to contact this 3rd party "marketplace" seller they do business…
First, I have alway loved Barnes and Noble, I get my personal books and my law firm's books from there. I have a HP Nook that was purchased at Barnes in Noble, I spent $350 for it and for some reason, it just stopped turning on so after I tried new cords and different outlet sources I decided to call my local Barnes and Noble in New Hartford, NY where it was purchased. Once on the phone, I asked to talk to whoever was in charge of the Nook area in the store, the women said that was her so I attempted to explain my situation but the women began cutting me off at every word. I kept trying to explain simple things such as what kind of Nook it was and what as happening, but I never got a chance.
After getting very irritated I just told the women I would bring it in. Now at the store, I…
My friends and I went down to Baltimore City for the "Light City Baltimore 2016" event on Saturday, April 2, 2016. At 8:39 pm we were thirsty and found ourselves in Barnes & Noble at 601 E. Pratt Street, Baltimore, MD 21202. We found Starbucks on the 2nd floor of B&N and stood in a long line and ordered 3 orange mango banana smoothies (9780641930515). There were only 2 people working behind the counter and line was getting longer.
When we received our drinks we were very disappointed. Tasted nothing like orange, mango or banana, it was terrible. We would have complained right then and there but the line was very long and the young ladies behind the counter were working hard to keep up. We paid $4.25 x 3 for those drinks and could not drink it. Not sure if it was the product or the way in…
While using the men's room at the Menlo Park Mall in New Jersey, I discovered that it is used as a changing room, and that women are permitted to be there. I found this highly offensive and against my privacy.
I did not appreciate urinating while a women and a small female child were in the same room. I have nothing against a changing room, it should not violate my privacy. Barnes and Noble had better fix this ASAP.
I am a regular at the Barnes and Noble store in Bloomington, Illinois. I have had a positive experience with the staff and find the store itself in good order with a varied and wide selection of reading materials. My problem is in the cafe. There are two sometimes three individuals who are running a business out of your cafe. They appear to be teaching chess to young children and other older children. They are taking up two and three tables, more often than not, all day long. In addition the children's parents are also taking other tables while they wait.
Literally there is no place to sit. Today there were 3 tables for four that were taken up by these individuals and I observed at least 4 other parties enter the cafe and then leave because no tables are available. I have complained to…
I placed an online order for an instant ebook. When I attempted to download it, it would not work. Upon speaking to the technical department for B&N I was told to download Nook app for Windows 8. Seems Windows does not support it anymore and forces the download of the Windows 10. with its operation errors.
The wait time for reimbursement was 2 months so I suggested that I be able to pick up a book at one of their stores - they could change the purchase to a gift card for me to do so. After they danced around, I suggested that perhaps they should warn ebook customers (without smart phones and tablets) that they can no longer access ebook purchases without Windows 10.
This process took 1 hour of being transferred from one department to another.
We are regular Barnes and Noble customers went to the store with my daughter who is a teacher and has the card for 20% discount. Older woman cashed us she said the card expired and couldn't give the discount & my daughter didn't have her teacher ID on her to show proof. I am a member so we got 10%. The lady was very rude and talking to another worker about something there that happen at the store which we didn't need to hear. I can't believe she didn't give the % since it was 10% more than what I had.
We go to this store regular and spent a lot & she seems to be working every time. I know that is not what Barnes & Noble wants handing their customers, very unfriendly and she deals with the public. I was very unhappy how this was handled.
In Encinitas, CA. Barnes & Noble store at the plaza off El Camino Real rd. This afternoon. March 17, 2016. I was scolded by one of your employees in a condescending way, about reading for too long and basically sitting in a lounge chair for over an hour. "Oh, you're still here?" This was how he came up to me, and made me feel very uncomfortable. I have been going to your Encinitas, CA location for many years. I am a San Diego native. Your store there does not have a minimum time limit for such activity. I was there all year, in 2014, and never had such a reprimand directed at me.
Its the tone of his voice and I believe he singled me out because of my 'scruffy' appearance. I enjoy B&N with my coffee, but I wont be going back anytime soon. I'll make sure to let many people know not to…
I was banned from the store for no reason and I spend ALOT of money there. Barnes and Noble just lost a customer.
I had and order to be picked up at the movie depart in one of your retail stores and the sales associate was very rude. Then I called the customer service number and they said my feedback was noted but did not apologize at all.
This afternoon, I was seated in the cafe area of the Barnes and Noble #2050, trying to send an email and enjoy a cappuccino. It was very difficult concentrating and a bit annoying because the girls behind the counter were quite loud, almost boisterous.
They seemed more interested in their private time and laughing than taking care of the customers there. I am not one to normally send letters of complaint, but this was extremely annoying not only for me but for the other people trying to concentrate, or just relax.
Maybe someone needs to remind these girls that this is more or less a quiet zone where people,and members like myself, come to relax or study, or maybe just read a book in peace.
We went to the Barnes and noble store in West Bloomfield, Mi. I was sorry to see it was closed. We go to that store about every 2 months and knew it was closing but was not sure why as the next closest one is all the way in Rochester.
So we made the 30 track over to Rochester. We were looking for the RAP and pine tree reading program books, which the store didn't even know about. The west bloomfield store used to know what was going on with the local schools and had a special section for these programs.
I finally found the book lists on line and began searching for the books with one of your associates. You only had 2 out of the 5 for the middle school program and both were ones my son already had read.
For the elementary program you only had 2 out of 8 that we looked for. In addition,…