Bath and Body Works

Item leaked all of my table and destroyed it

I went to the Shops at Chisum Trail to pick up my orders with my Texas drivers license. The store clerk refused to give me my orders without an order number of which I did not have. The text mail I received stated I only needed a valid photo ID.

The store clerk continued to ask for an order number. I began to search my cell phone to try to find the number. Another store clerk came up and asked what was going on? Then the sales clerk who was giving me a very difficult time asked me my name.

I told her my name and she gave me my order. If there is some discrepancy as to how to pick up an order this should be stated in the communication sent to the customer. My first thought was never do business with BBW again.

The clerks/cashier's number is 3892904; store number is - 82485 This…

I spent over a week. Each day at least 3 to 4 hrs and 2 to 3 agents and got my order ready to pay and place and have to readjust order because out of stock by the time ready to pay then have to redo order.

Then process order never recieve confirmation. 98 as they were when i orerd and because of the missing stok item now hooke me up with 2 extra to make it uo tonme and i was happy. She send me the link to pay i enter my info and click submit and process my order. 45.

And refuses to adjust or give me not even my original reward offer or opening my account online and placing an order and denys and refuses to honor or belive me even after submitting screen shots and disconnect me and placed me behind 198 other callers an chatters making me have to be in line waiting again for nnaother 3 hrs…

we were placing it and it had a glitch and told me nothing!! 5 to devote to placing an order. Thus is awful, how do you lose the order and don't call back? I am a GOOD CUSTOMER! And I have had it with this site, and how long it takes.

and don't even reach out to me? order. Great Customer Service! net

I placed an order with you on 11/23/23. I emailed for a delivery date and have received no response Please advise Order number 2023112317598499

they don't deserve even 1 star. My order never arrived. the replacement order never arrived. to add insult to injury they sent me a text to review the order that never arrived. I have asked for my money back three times.

today they tell me it will be 30 days. they have held my money hostage for almost a month at this point. They are incompetent beyond belief. Save your money. Clearly they will not be around for long. Bath and Body works is done.

My complaint is that they no longer except the Victoria’s Secret credit card. That’s the way I got my candles in my creams. I cannot do that anymore because I cannot afford it so thank you very much, Bath and Bodyworks.

I purchased 24 hour moisture Ultra Shea body cream (don't know when). I tried to use it this morning, but found it defective. The "cream" was liquidy, & had a brownish color. I brought it back to the store (Main Street @ Exton, PA).

The ASM, Emma Calderoni, refused to exchange it unless I paid the difference on the exchange. She said the product I had was worth $1 & change. After my bitter complaints, she still refused to help me, & gave me your #800-756-5005.

I spent 30 minutes on the phone with someone who kept having me hold as he probably had to speak to his manager. He asked me for a receipt, which I didn't have. He also asked me for a date of purchase, which I didn't know.

Finally, after 30 minutes of back & forth, he told me it is too late!!! What does that mean? This is your…

Hi, I love Bath and Body Works!! I've been a customer in Muncie indiana, Muncie Mall for five years now. Yesterday, Sat 29,2023 they had a gret sale on wallflower fragrances. I bought a few and plug. The gals gave great customer service!!

Smiling, taking the time to answer questions.

However, today I went back to buy a wick candle and another plug warmer. I thought I had the rt coupon but it was a different store. The two girls behind the counter were not friendly or Smiling, talking too fast like the store was closing.

Talking to the gal with black hair about how she was rt about the coupon as if I wasn't standing there. The really rude one was named Trutti. I asked if they were closing because they seemed to be bothered.

I certainly didn't appreciate the customer service.

I've noticed when I pirchase items that EVERY item is taxed and then at the final sale they are taxed again I disapprove of this tactic, I will be shopping else where if this problem isnt resolved don't let the spirit of Greed attach to your company

I used to work at Bath and Body Works part time (weekends) for at least a month or two and it was very exciting starting off. Recently I've experienced DISRESPECT from two managers Laura and Brandon Bell. Beginning of my shift, I had to read Zipline and tell them the daily message and our deals/sales in the store.

As Laura was talking to me, Brandon Bell inserted hisself in the conversation disrespectfully and begin to tell me what I should know. I told him he only puts me on the schedule once if not twice a day. A customer seen him speak bad to me and she put her things back and said she will never shop at Bath and Body Works again because of the racism that was displayed to me.

She said she would call coporate and got his first and last name and walked out the store. I literally quit…

HORRIBLE CUSTOMER SERVICE! BBW Canceled six out of eight items I purchased - two of which I used reward points for. BBW doesn’t automatically refund reward points when they cancel the items you purchased with them you have to call in and request them be put back in your account..

why not just credit back rewards earned just like you credit back my bank account when you cancel items? Seems like a shady business practice to me. I called to have that simple task handled and ended up being on the phone with five different associates and it cost me over an hour and 10 minutes of my time only to find out today (when I suspected nothing was really done) that the people I spoke with three days ago did nothing!

I should’ve known the level of support I was getting when upon one of my phone calls…

Absolutely awful customer service! I asked if i could exchange a candle and they laughed in my face! I got the candle as a gift and the gifter dropped it and it broke. So i went the next week and was like can i return this if not that is completely ok.

And explained to her everything. She was like well this came off the clearance section and laughed . So i said oh ok thats fine could you throw the candle away. Abd she under her breath said you can get another candle but you have to pay the difference.

Which is totally understandable but her attitude was totally uncalled for.

I handed the cashier a $20 bill. She told me I was going to get a free product and walked around the counter and gave me a lotion. We went back to the counter and she wanted another $20 from me.

My total was 1999 and I told her I gave you $20. I set it right there on the counter, she swear to God I didn’t and I know I did so your cashier stole $20 from me I do not appreciate that and I will never come back to the store again!

The Dillar Tree at the intersection of Milwaukee st and center in Janesville,WI is a JOKE! Went in there for some crafting item's. Asked the clerk for some Jenga blocks. He proceeded to laugh and said "have you seen the floor?

Yes that place is always a mess,and nothing is ever stocked. The help at that location is very low end. Make's someone not even want to go there. As a fact,I don't think I will. What a waste of time!

Today I saw a sale for soap from bath and body works. I went to the store located on 1960 in Champion Foest (Houston TX). I located the soap. The soap did not ring up as the sale price. I looked up the item in my email to shoe the rep at the cash register.

She called the manager over, who's name was Jai. The manager happily shared with me ,that no rep had the authority to reduce the price of any item that does not ring up, as the sales price. Even though I was able to show her the item online listed as on sale.

I am a long time and loyal shopper of bath and body works. Today I feel that I was duped, undermined ( by the manager), and dissatisfied. advertisement... (2). I think that the manager was incorrect because she did not honor the sale price.

Furthermore, she went on the tell me…

Made a purchase a 2 weeks ago and 3 items came out of a 20 product order the 3 items. One had no cap and the other 2 items leaked. Been trying to complain to the company my call gets dropped when they put me on hold.

Did the online complaint and waited on the phone text for 3 hours, and they responded with we are doing all we can have a nice day.

Good Afternoon. I am very dissatified with your wall flower products. I have six that I have unplugged due to not working , very warm to the touch and some have a gunk on the top from the oils that you cant really scrub off, I called in the middle of May and

was on the phone with a women who's computer was on the fritz and just took my information and said someone would call. Nothing happened, I then called on May 31st and a gentlemen took everything down and issued a ticket of 3556579.

Again no call or email. I then called again on June 13th and a nice women listened and found my ticket and said that nothing was done. She then gave me a supervisor who was not helpfull and just said "the companys policy is 90 days from purchace and thats it.

So you are telling me that after 90 days your…

My order was not packed professionally. When arrived the box was leaking,along opening it tge bottles were capless and leaking out of packaging.

Dear Bath and Body Work

I'm eriously disappointed with the service provided at your outlets in Saudi Arabia (Riyadh). I visited your store at Riyadh Gallery Mall on the 4th, of May 2023, to exchange few items. However, the person in charge refused to exchange the products. (Yet the products i purchesed weren't on sale) the excuse at the time was that the system couldn't display my receipt even though I had the hard copy of the receipt on meand waited for more than an hour. She ( the person in charge) was extremely rude and impolite, while asking me carelessly to visit another store! Thinking it could be a bad day for her or lack of training and experience in customer care. However, the second store at Almakan Mall was even worst. I was accused of being the products in the black market! Or…

I was at the bath and body works in Tinley Park located on 191st street to use my birthday reward which was expiring on Monday June 5th but I wasn’t greeted with a warm welcome. The male associate who was a white male greeted the 2 women one of whom were white and the other was black, told them about the current sales they were having at the time.

But when it was my turn, I wasn’t greeted the same nor was I told about the sales. All he offered was a basket and rolled his eyes as if he was disgusted to see me as I was a mixed race openly gay male.

This was the first time I been treated this way so I gave the basket back and immediately left. I called to ask to speak to a manager. I was put on hold and then hung up on. I called right back and spoke to one of the managers and was told that…

I went to Bath and Body works at the Christiana Mall in Delaware today to exchange candles. The candles were not used but I just didnt like the scent. I wanted to exchange them. The manager Jamie was extremely rude and after ringing up the returns and the ones I was getting instead she said that I was denied due to their new return/exchange policy.

I tried to ask her how long until I could exchange or if she could do the exchange in my husbands name who was with me. She was extremely rude and dismissive and just said no your denied. She wouldn't provide me with any further information and started to treat me like I was a bother.

I then told her I would just buy the ones I wanted and she treated me as if I couldn't afford them. I can't believe she is even a manager. I have never been…

I went to pick up my order from the Bath and Body Works store at the Pembroke Center in Virginia Beach, Virginia. When I arrived I noticed that it had gotten very windy. I am handicapped and use a walker.

From experience, I know how tricky walking in wind can be because I have been blown down more than once. I decided to call the store and ask if someone could could bring my order to my car. I explained that I was handicapped and used a walker.

I was tod I could walk to the door and my order would be handed to me. I declined the offer explaining that I could not be out in the wind and said I would be back tomorrow. I think all the employees at Bath and Body Works could use more customer service training.

Chat agents are unknowldgeable, untrained, and unable to handle simple questions. I simply needed to know why my order had been returned and when it would be resent. Not any of the five reps i chatted with could answer. UPS informed me the package had been returned but not one agent knew that and one even advised that i check the tracking number again.

Another company to go bankrupt soon with no happy customers.

I was hospitalized from Jan-april fighting for my life. I placed an order Dec 28,2022. I was unaware I did not receive my order except for 2 damaged candles. I calles customer service and they told me they couldn't help me because it was outside the 90 days.

I WAS IN THE HOSPITAL UNCONSCIOUS. So I'm not out that money for the order and I was offered 20% coupon. Im so disgusted and upset I will never spend another dime at BBW not that they care. Not to mention the candle quality sucks now.

9/10 they smell like ash when you blow them out and relight them.

I am an EXTREMELY frustrated customer, today. I went into the store to exchange some candles, one of which had never been burnt at all, and two of the same scent, that I had lit in different rooms and had burning for around 1-2 hours.

In the past, I had a candle that was burnt lower than those two, and had no issues. The first person I encountered was quite rude and said she needed to go talk to a manager, and then came back and said they had been burnt too much.

If they were even 1/3 or 1/2 burnt, I would agree and be fine, but they were not.

However, I just went about my business and picked out another candle to exchange for the one that hadn’t been lit. 95 to the candle! What!? Since when can I not exchange one candle for another? She said, “I think it changed in December,” which is…

I place an order for a very important event at my Church. I ordered the balling bunnie. I used 25% discount coupon a received. My order came in pieces. I contact customer service to see if they could over night another one for me and they said it would take 5 to 7 days.

Those 7 days passed and nothing. So I called again and was told that my order was cancelled. I one call/e-mailed to inform me. When I asked about my 25% coupon the lady said I had already used it! I have been a faithful member for years.

Every year I have our Conference and Mother/Daughter Tea, i always order a lot of items to put in the bags. This was so very disappointing they dis. Ot even make a effort too ate the item for me

A veri rude and disrespectful employee named Brittany who clearly "do not" need a job dealing with tha public. I have never been in a store where i've had to go bk n forth with an employee of tha store.

bein veri disrespectful to me. and veri well known and veri well respected customer tht everybodi knos because im always there instore shoppin. I wuz so upset to tha point tht i did not do wut i even wnt in to do. I just left afterwards.

So u'll lost a sale on tha grounds of such a rude n disrespectful employee. Hopefully she'll receive the proper training she needs sumwhere otha than tje Bath and body works hir in Monroe, La

I have been buying air fresheners for the car for several years now from Bath and Bodyworks. They come in a round pod and are very expensive. I usually buy 10 at a time and the first time I got one that didn’t have any scent to it I thought maybe it was just a defect now after several purchases there’s usually a bad one in each one I’m up to a total of five air fresheners that had no odor at all.

I was wondering if you’ve had other complaints about this and if you can help me remedy it.

Very disappointed in the service I received today. I am a long time customer of a Bath and Body Works for as long as I can remember. I buy all of my hand soaps, candles, and body mists there-it’s my go-to spot up until this point when I received the most horrible and upsetting experience.

I’ve always known about their 100% satisfaction guaranteed policy. Before going in to the store, I made sure to call customer service for clarification regarding BBW exchange policy and well as checking the website and reading the policy since the nearest store was 20 minutes away from me. The agent I specifically spoke with read the same policy that I read online and mentioned that I would not have any problems doing an even exchange with the gently used products for a different scent I prefer. The…

Last week I saw there was a 40% off sale and my mom had asked me to purchase some items for her because she was having problems with the website. I placed the order online and went to pay but there was no checkout button.

I checked with chat to see why and was told it was possible something in my cart was out of stock and if I deleted it I could check out then. So I checked and they're was nothing sold out.

Went to try to check out again and my order was gone. I went thru and put my order together again just to go check and and then there was 2 if every item in my cart and my first order reappeared.

Went to check out and no button again. This entire transaction took an hour at the least. I started chatting with customer service and was hoping they could check me out. This conversation…

Refused to let me use my rewards and customer service rep Ankur was rude, the rewards doesn’t say I have to make a purchase but agent said the order won’t go through

Went to the outlet store in Tanger Outlet on Gonzales! i was never so disappointed in my clerk!! I was greeted by the sweetest young lady! Went to check out the clerk was assisting a senior customer poor lady was trying to do the app the clerk just yelled next the poor lady said I will do it at home and walked off PITIFUL service for her!

Oo my turn I had a buy 3 get one free I thought I had 4 when she gave me my total another clerk walked up and asked about the senior the clerk said o she said she will do it at home we’ll yes because she pushed her OUT the way!!! I questioned my total, I was putting my card in she said ooo yeah I can get a free one but oops it’s to late I mean unless u wanna do a refund with the line I just took my loss!! PITIFUL!!!! 02 and I’m sick!!

They tell me my email address is Not correct! Also my password is wrong......ONLY on this site. I keep trying to order , but seems it is hard, no matty what..

The package was left where the garage was with no overhang and was not brought up to the porch like the usual packages are. The package got wet and was not able to be seen until morning when I checked for delivery. Therefore, the box was completely wet but items were not damaged. Could they have not at least put the package under the porch which is about 4 steps more by the house. All other packages from Bath and Body have been delivered under the porch. I am completely dissatisfied with the carrier. Thank God the item was not damaged by the rain.

Roberta A. Reed

Was in your store in Corpus Christi, TX La Palmera mall and always have wonderful customer service from all employees. Unfortunately today I went to check out and the cashier decided to answer the phone as soon as she began helping me.

She didn’t even bother saying excuse me for a second while I take the call or anything. This would be understandable if she was the only employee there maybe but there were other workers behind the counter as well not helping customers that could have taken care of call.

This wasn’t good customer service due to it wasn’t a quick call she spoke to the person on the phone the entire time of check out. I hate to be a Karen it just wasn’t the service I’m used to.

They lost my package refunded me less then I paid and collected $460 from UPS for lost package. Then trying to speak or email corporate is a joke. Going on two months now.

I have called and emailed so many times ! And I have done this since my most favorite scent was discontinued. I have called and emailed so many times that last year. I was told that that this past summer by corporate that they would put it back out in stores and online.

I was so happy and looked so forward for this only to be let down !! Please I want something done. For my anguish time that I put toward all the emails and calls . And the let down I experienced.

PLEASE PLEASE BRING BACK MY FAVORITE FROZEN DAIQUIRI TO YOUR STORES AND ONLINE. AND FOR MY PAIN AND SUFFERING SINCE THE LOSS OF THIS PRODUCT. THANKS JENNIFER WHITE

Service is Super Poor...

Immediately as I walked in the store an employee was on me asking if I needed help. I politely told her I was okay, just looking around, and she continued to pester me about a perfume. I tell her no thank you and walk further in the store.

Not even a minute later another employee is right behind me trying to pedal their shit. And yes I understand this is their job, but after telling her I was fine she came back to me not even two minutes later to harass me further about more products I was not interested in.

I had found something I was interested in, currently looking at them and in the middle of a conversation when I was interrupted. I left, without buying anything and severely dissatisfied with the service. In five minutes I was approached three times.

I felt very uncomfortable and…

Outside of the great products, Aliyah, or alisha @ bath and bodywork, Chili avenue, Rochester by is very rude, and has a nasty persona. She shouldn’t be up front working with customers.

I brought 4 of the 3 wick candles I am down to the last one the one I burned the Last time almost started a fire, the wick was not centered but caused the side of the glass to burn because the wick was to close to the glass. Thank God I am still alive.

I placed a order 12/28/22 I haven't received it yet bath & body sent a shipping label to Ups but not a package according to Ups I track it everyday it says the same thing changes the delivery date the date bath & body sent label was 01/07/23 and took $76.28 off my card. If you don't have the items just please put money back on my card. This is order#00474174055749

I ordered some things and used a gift card and credit card and when I checked out it said some of my stuff was out of stocked, so I went back to my order and put some more things in place of what was out of stock I have checked out I put my gift card and credit card back in and it charged my credit card and

didn’t apply my gift card but it said it did when I checked out the first time before it said out of stock. So, now I’m charged the full price on my credit card and probably lost the money on my gift card.

I will never buy anything else from bath and body works if this is not taken care of. I’ve already chatted with someone and talked on the phone to someone and it’s done no good. Thanks

12/26 I placed an online order and order was never shipped. I called and spoke to someone about my shipment. They said they did not know why my order was never shipped. They did take out my money as soon as i placed order.

They lady said they only have 3 of the items left from my previous order of 14 items and she would refund the rest and send my what they have. Today 1\21 I finally received my 3 items. I will never order online again.

I will be buying my candles and soaps elsewhere. I give my experience with online a "0"

I have been a customer for over 20 years and been very happy with your customer service, however I feel as of the past two years I am very dissatisfied with your services not only are the sales people getting rude they are disengaged with customers my order was missing two bottles of lotion and when I explained it to the lady she said there was nothing she could do because she doesn't know anything about my order and she dismissed me rude as she can be.

I have a HUGE complaint about the 3 wick candles. I LOVE the candles however, it upsets me that they don’t burn down all the way. I’ve been buying these candles for YEARS, especially when they go on sale. The prices of the candles have gone up over years as well, this is why I ONLY buy them on sale.

Why these candles don’t burn all the way?.. I wouldn’t mind paying full price if the candles burn all the way, then it’ll be worth it but I have a HUGE issue with this and it’s VERY UNACCEPTABLE! Fun fact: The stress relief with eucalyptus candles are the FREAKING BEST!

We live in Florida and one year a hurricane hit and we were without power for about a week. Of the course the we all stressed out but when I lit this candle, OMG we all felt relaxed and little stress free!

Since then I have to…

I went to the location at the Edinburgh shopping outlet in Indiana. Today I witnessed the greeter ask for more “eyes” on the floor after several black women walked into the store. I was asking her questions about the sales and she literally panicked after these women walked in.

I wish I would’ve said something. Instead I rushed out of there even accidentally bought 2 of the same lotions bc I was so distraught. I guarantee every one of them women spent good money. I don’t think I’ll be spending my money at that location anymore.

I was shopping in ur Willow Grove, PA store & tried to purchase that was clearly set up under the 75% off sign, when I got to the cashier to check out she says that all items I had to purchase was only 50% off, I explained to her that I got this from the front of the store where the 75% sign is & confirmed the price with the associate that was working up front, she told her Mgr.

who said NO they are 50% & the Mgr. just walked away without even speaking to me or even going up front to see for herself what the sign said. I was very disappointed on how I was treated & didn't get the products I wanted on sale.

It wasn't good Custer Service that day, no one represented B&BW in a good way

I had the worst experience I left the store almost crying.. I went to the store made a purchase, and when I came to the cashier to pay, she put my items in a big bag when I went to put my credit card in the machine, she decided (cashier) to transfer my stuff to a smaller back I did not mind it when I was leaving.

I felt my bag was too lite I looked inside my bag and I figured out. I was missing my shower gel I was almost near the door, turned around and went to the same cashier and told her I think you miss placed my item she said how ??

I said, I purchased body gel and they’re not inside my bag and my receipt it says 11 items I only have eight items in my bag to other girls came around question and what’s going on so I replied again I think she missed replaced my item because my receipt…