Bath and Body Works

Placed 2 candle orders for candle day was told no order was placed even though money was taken out if my account and given a order number couldn’t even get my money returned got a credit instead for 377.00 and got told just buy more candles at twice the price

I have been a very satisfied customer of Bath & Body Works for years, until now. They recently added Shea Butter to most of their body creams. For more fragrant body lotions, this is fine, but for Sweat Pea's lighter fragrance, it is not. It has completely ruined the smell and it is just awful. As someone that uses a bottle of lotion a week, this is very upsetting. Why can't companies just leave things alone?

You have lost a very loyal customer.

I have purchased Bath and Bodywoo3-wick candles for thirty years. The candles burned in 2 days where they used to last all season. Because the quality of the candles has declined, I will no longer buy these as they are not the same quality that they used to be.

50. Called customer service immediately who offered a 20% coupon but refused to honor my order. This is second time I experienced this (last time they eventually refunded my money rather than fill my order). Never again.

I placed a Christmas order with this company on 11/24 (00474164921696) and did not receive it. On 12/20th I spoke with customer service who said the package was lost and they were resending it so I would have it by the 23rd.

I JUST called and spoke with Debra in customer service who said that was not done and I would not have my order. Obviously I requested a refund this was for christmas and I ordered it online because I could not get to the store.

This is the worst customer service, if the original service person would have been truthful that they were not resending the items I would have made other arrangements. I am so disappointed in your company and will warn all others NOT to order online and go elsewhere.

If there was a way to give NO stars I would.

My wife recently tried to take advantage of a sale, ordering a couple hundred dollars’ worth of candles from Bath and body works… Today, we received the order; 3 of the 10 candles were seriously damaged. Despondently, this is not the first time that this has happened to us… Yes we fault the delivery company, but Bath and Body works is also to blame, the candles were poorly packaged; the box had 2 very small inconspicuous labels to classify the package as, “fragile”, this is unacceptable… When the preceding incident occurred it was a nightmare; we had to wait on hold with Bath and

Body Works, for a lengthy period of time, we finally received another shipment, but of course most were damaged as well… It had been a while so for some reason we believed it would be different this time; we were…

25) and ordered on the first day before noon this was on 14 December. I contacted them 3 times and was told I would get my order before Christmas. On 21 December my entire order was cancelled because everything was out of stock. I am not happy.

I could have gone to the store and purchased but instead ordered online. I will never shop at this business again. The purchase was for Christmas gifts.

I placed an order online that offered a special sale and order on the first day before noon this was on 14 December. I contacted them 3 times and was told I would get my order before Christmas. On 21 December my entire order was cancelled. I am not happy.

I could have gone to the store and purchased but instead ordered on line. I will never shop at this business again.

I received Bath and Body Works coupons through the mail. When I went to the store to redeem the coupons, the cashier said the coupons had already been redeemed. Therefore did not validate the coupons.

I used to work for your sorry company.. the one that lies about 100% satisfaction guaranteed!! I came in one of your locations to return 2 overly priced sprays that I got for my daughter as a gift from the Christmas prior bc she hadn't used them, one of the bottles was broken at no fault of ours, it was made cheaply and leaking!

When told the YOUNG manager in the store what the issue was she proceeded to tell me my product was SUPER old!! Excuse me it was bought from this exact location last year and not been used bc she didn't like the scents so I thought since your all about 100% satisfaction or we will replace the items that she could exchange them...

Instead I left pissed off because I was made to feel like I was trying to SCAM! YOUR COMPANY! YOUR PRODUCT IS NOT 100% SATISFACTION…

Horrible customer service. It’s been 2 weeks since I placed the order, still no tracking info.. no order nothing. Customer service doesn’t do anything for you.

I placed 2 orders on 12/2/22. The shipping info stated that I should receive both packages between 12/7-12/15. I received the 2bd order on 12/12. Tonight, 12/16, at 9:00 PM, I received a notification that my first order had a deliver attempt in Ryan, VA. I live in GA.

I called Custoner Care. The first rep disconnected me. The second rep had me on the phone for 37 minutes before connecting me to supervisor. I explained to the supervisor that the late shipping puts me at HUGE inconvenience because I need the gifts for tomorrow, 12/17, and I now I have to go out and purchase more gifts for my family to replace the gifts that did not arrive as promised by Bath and Body Works.

Her response was to refund the shipping cost, $6.99 for the inconvenience. My order was $115. That doesn’t cover the…

This company sucks. I have had the last three orders attempted to be delivered by a company called LaserShips, but should be called LaserShits. They arrive and dump all of the packages out of the trunk on the pavement and then sort through them.

I just called BBW to tell them I did not get MY shipment but some other person's dresses and I think it looks like a wedding dress. What can they do? NOTHING. I will try my hardest to get this shipment at my cost to her as I would be devastated not to get something this special.

They did give me my money back which if they did not I would take up with my credit card company, however, what is wrong with them. Are they not able to process orders with reputable shipping like UPS or USPS or FedEx. Really???

Never again will I ever, ever, ever buy…

Order placed on Dec 9. I requested through an outsourced "Sam" that this be delivered to my daughter BEFORE Dec 15th. I was assured in very poor English it would be delivered on Dec 14. Not only was it not delivered, it has not even shipped yet and today is the 16th.

I called back and talked to "Paul". He couldn't find the order. I said to refund my money but, he couldn't because "It's been processed". How can the order that he couldn't find be "processed"? I had a chat with a Regina (probably not her name) who gleefully assured me the package was being shipped on Dec 14th in the afternoon and I would get a tracking number on the evening of the 14th. no tracking number.

I chatted with another "Linda" who said it may not make it before Christmas now. because they are so…

After not receiving my package when the carrier marked it delivered. I waited about an hour in their online chat queue since they don't have a customer support email. The chat agent entered and then left the chat... I was very upset by this! Screenshot is attached

I ORDERED FROM YOUR COMPANY THREE TIMES IN ONE WEEK,ONE WAS DELIVERED,INE WAS CANCELLED AFTER YOU TOOK MY MONEY,THAN A WEEK LATER CANCELLED, WITHOUT NOTICE I'M ASSUMING BECAUSE YOUR CANDLE SALE TOOK ON MORE THAN THEY CAN HANDLE PLACE MY ORDER AND RAN OUT OF THE CANDLES THAT'S HAPPENED BEFORE AND THE THIRD ORDER YOU GUYS CHARGE MY CARD TWICE FOR AN ORDER THAT I DID NOT RECEIVE YOU SAID THAT YOU DELIVERED A PACKAGE TO MY HOUSE AND

IT NEVER SHOWED UP I CALLED YOUR CUSTOMER SERVICE AND SAID IT WOULD PUT IT ON MY CREDIT CARD AND 24 HOURS HERE I AM ON DAY TWO VERY DISAPPOINTED WITH THIS COMPANY AND WILL NEVER ORDER AGAIN

Ridiculous! I’ve never had such a terrible experience with this company before…

I order a ton of stuff from them all the time and their customer service has always been helpful but this time is very different!

Ordered over $60 worth of stuff on 11/26/2022 and my package never arrived, no big deal they will send a replacement.. I called on Monday to complete that and was told that it would be sent out within 24/48hours and that an email confirmation will be sent within 24hours… I chat them on Tuesday because I still haven’t received a confirmation email, they said to wait another 24hours? Fine! Here we are Thursday and I still haven’t received an email or package! I’m sick and tired of wasting 30mins plus of my time on hold for them to not be able to help me or give me any information!…

95 deal shipped 1 and called order complete while 13 candles undelivered and shipping cost for all still charged. No emails and when I called said fullfilled on computer generated voice, then actual live person after 20 minutes and told me all candles besides the 1 were now unavailable.

This was a birthday gift you suck and now fighting to get my money back. Ordering online for years now no thanks I hope you go under them may feel like someone took your money and gave you nothing like you did to me

I’m a Associate for bath & body works at the Cumberland mall in Tyler tx. I have requested multiple times to be off for December 17th due to a annual family event we have that consist of me being out of town. I’ve also told them about this before my hire date and when I talked to our head store manager Kayte she said I will be marked as a no call no show.

I ordered online at Bath and Body Works and when my package arrived, a product that was in a gift box leaked all over everything in the box. The gift box was so saturated that it was falling apart. When I went to the store with only the damaged product, the employees gave me such a hard time about exchanging for a new one.

The customer service when it comes to doing an exchange is the worse. I shouldn’t have been at the store for 30 minutes fighting with them to do a simple exchange and I was the only one in the store!

It was the stores fault, not mine.

Very horrible customer service. Will never order online again. My ordered got damaged didn’t know until logged into my account when I haven’t received my package almost 3 weeks. Of course item is out of stock. I think I shouldn’t have to pay shipping and het some kind of discount.

On the phone for o we twenty minutes got disconnected never got back to me.

Por mucho tiempo he sido cliente de la tienda ubicada en 8293 west Flagler St, donde uno de sus manager con la identificación AV me ha atendido con amabilidad y buen caracter Hoy estuve una vez mas pero mi experiencia fue terrible La tienda estaba muy llena y no había donde ir poniendo los productos , eran tantos q ya no podia tenerlos solo en las manos, me acerqué a una asociada identificada como GISE y le pedi me alcanzara aunque sea una bolsa de la tienda y ahi mismo me losllevaba cuando los pagara, ella me dijo no puedo moverme de aqui y ESTABA DE PIE SIN HACER NADA, le comenté no voy a poder comprar y me tendré q ir, a lo q ella respondió bueno VETE.

Ante ese comentario le pregunte a otra asociada por el manager y GISE , q era de quien iba a poner complaint me dijo yo soy la manager…

I will never order again trying to talk to someone about the extra money that came out my order was supposed to be 72 dollars and 172 came out then they canceled my order with out notice and kept the money now it’s time to head to bank thanks a bunch never again will I order a product from you guys

Bbw spinneys umm suqeim please train your staff called TOOBA I was so devastated by her rudeness I was asking her about the price of acertain candle and coming promation about candles but the way she answered me was so an professional kindly gain your staff .

2 employees at Southern Park mall store in Boardman Ohio on Saturday Dec 3rd were so rude. One gaye guy standing behind the counter talking to girl worker about going over his boy friends house after work. He was very loud and obnoxious talking girlish .

Then girl named Melanie was so rude with myself and other customers.

Also I don't know why the workers were stocking shelves with hand soap for next sale and changing candle display when people were trying to shop. The store is VERY SMALL as it is let alone with them pushing carts around and even just leaving them on the floor taking up room.

I just don't know why this couldn't have been done after hours. It was such a bad experience that day there. Just seems that Mgr could have changed things around in the store. I felt bad for some…

Visited a local Bath and Body works at White Marsh Mall in Baltimore. What has happened to your Vanilla Bean Noel Hand wash. You have changed the formula and it does not even come close to its former fragrance. In fact it was disgusting and carried a distinct chemical odor.

I would rather that you discontinue the line then recreate the formula and totally botch the product. Simply horrible. I will not be purchasing this year.

Why do you have a rewards program and your site barely ever works? on line! For over an hour, was unable to check out. I called customer service waiting 15 mins to pick up, someone answers pretends to help for 5 mins and then hamgs up!! This happen consistently!

You need better online service. I have covid and can't go into a store. BBW has thee worst customer service! Done spending a dime there!

I attempted to sign up to shop the online candle sale.

First I was put in line to shop at 10:06. When I clicked the link at 10:07 it said the link is expired and I have to wait until 11:40 to shop. I attempted to create a password and there was a continuous error.

This is poor customer service and now I have to wait to talk to you live and you want me to give you my money. Capitalism is a joke.

My granddaughter is autistic and a group of 5 kids also with down were with a teacher and were going into one of your stores at Fashion Place. When one of your emploees walked into the front of the store and said " Only paying customers are allowed".

They were intending to purchase, but after this, they were turned away. If they are going to be selective with who they allow in their store they have it posted. I am a senior, and probably should not be there ether.

This was very uncalled for. The kids were all around 16.

I have placed an order on October 28 you shipped it you charge me $30.33 your shipper UPS sent the package back to you. You only gave me $23. Why

On11/24/2022 I placed an order and on 11/30/22 the charge was put back on my card so I called online customer support. I was told the order had been cancelled due to items being out of stock and was sent a promotional code for the inconvenience so I placed another order.

On 12/1/22 I was charged again for the first order so I contacted customer support again and was told the order was never cancelled and the items where never out of stock and I would have to wait for the order to be delivered then return to store for a refund and given another promotional code. This is unacceptable!

This was not my mistake! This is very inconvenient as I’m trying to buy for Christmas and also have bills due on the first of the month which now I can’t pay due to being charged again by your company.

If I…

I had the most irate experience in your store at Cumberland mall, store #80953. I came in to return two candles I had decided I did not love. Walked up to the register, set down the bath and body works bag with receipt on sales counter and an employee named Mariah walks up to ask if I’m picking up.

I explained I am returning, she grabs the receipt and asks for a card ending in 4 digits that none of my cards end in. I explained none of my cards end in the 4 digits she said and explained maybe it was Apple Pay as they mask my cards whenever I use Apple Pay.

She immediately became annoyed n ignored what I was trying to say about it being Apple Pay. so I tried to say again that I am not clear on what’s she is asking me but I’m sure I paid with Apple Pay.

She told me to use Apple Pay for the…

I bought a $25 candle, burned it for a short time before the wicks stopped burning! Took it to the store & they said to much was burned to return! Approx. 80% of the candle is remaing!!!

My order has taken 4 months and now they are saying that i need to wait another month (3 Jan 2023). Everytime i call their customer service support they apologize but can never resolve the issue. They "CANNOT" even escalate it to a tier 2 person because tier 2 is toooo busy.

So much for spending hundreds of dollars throughout the year there. It's a shame a good product suffers sales from its distribution and tier 2 (supervisor) customer service poor service.

When you had your buy 3 get 3 free sale I bought 6 single wick candles online. I previously had gotten your app to receive a $10 coupon. I used this coupon to purchase the candles. One candle was canceled. Not sure why.

Then my whole order was canceled before I could get to the store to pick up my order. Your pickup policy sucks. You should allow a decent amount of time to get to the store to pickup, not just a few days.

What’s really frustrating is I lost my $10 coupon. I would like to have that reinstated to my account because you canceled my order, not me. If this is not resolved to my satisfaction I will not be returning to any of your stores. net 352-633-2077

Was at bath and body tanger outlets Ottawa Black Friday Went there to get the gift box if you spent 40 you got it for 40 dollars My daughter was in the line up for the cash inside the store and I was outside the store waiting fir her The store clerk was outside asking the ones in line outside the store who wanted the gift box and then wound tell the ones at cash the names of the people who wanted the gift box and

would put their names on them When the people in the line inside got to the cash and asked fir the gift box they were told there were none and the ones they had were taken How far is that I thought it was first come first serve. The people in the line inside were not asked who wanted a gift box but the ones outside in the line were and those were saved for them Very disappointed…

Very taken back today by how a worker treated another worker in FRONT of customers in a very busy setting. This is the 2nd time I have been at Bath and Body in Ann Arbor, MI Arborland mall at have witness such unprofessional workers.

The one worker must have been a charge person. When asked what her name was I was told Grace but I am doubtful that was her real name. She wore a head dress much like a bandana. She was shouting over people trying to get the attention of Kristina who must be new.

Grace kept shouting her name and scolded her about putting cardboard inside the bags and that must always, always be done. Kristina was helping a customer and acknowledged the feedback however Grace, who was checking me out, continued to mumble about Kristina and her "mess ups".

I feel as though…

First I wanted to say that the products sold at B&BW are awesome, but unfortunately because of one person and their actions you don’t want to go back. I was at the store and the General Manager Alyson (Charlotte NC) is EXTREMELY DISRESPECTFUL to the other employees.

She yells at them IN FRONT OF THE CUSTOMERS. They have young girls working with this monster and she mistreats them and disrespects them on the floor where the customers are, and all of the yelling because they were busy and

weren’t able to take their 15 min break, instead of just going one by one and reminding them that they have to take the break, but no she needs to make a scene. She makes them cry and they cant say anything because since she’s the boss she has the right to yell at them, NO SHE DOESNT ..

these girls need…

Every year I buy my 2 daughters and 2 granddaughters gifts from Bath and Body Works gifts for Christmas. This year I decided to order online for instore pickup. I placed the order on Monday, November 21 for the sale of buy 3 get 3 foaming hand soaps.

I received an email on Tuesday, November 22 that my order was ready for pick up and that I had 72 hours to pick it up. I was hosting 14 people for Thanksgiving dinner on Thursday so I had no time to run out to pick up the order on Tuesday or Wednesday.

When I realized the 3rd day was Thanksgiving, I went on line to see if the store would allow until Friday to pick up the order, I sent a message through the chat and I received an answer that they would. I went to the mall this morning, just to pick up this order, not doing any other shopping,…

NO SCENT OR THE PINK COLOR as they used to be!!! Absolutely disgusting and I will NEVER ORDER ANYTHING FROM YOU OR COME TO YOUR STORES AGAIN. I AM SO DISGUSTED THAT THIS COMPANY HAS SUNK SO LOW…I WILL BE SHARING THIS WITH MY FRIENDS AND FAMILY. I’m so sad……

My complaint is that, customer service 800 number and the store in Montgomery, Al should tell customers the same information. I placed an order on Saturday Nov. 18,2022 to pick up in-store. I got an email that part or all your order has been canceled.

I call the 800 to cancel the entire order and I was told that the order can't be canceled threw this line and that I need to call the local store. I called the store and was told that they can't cancel the order and that in three days it will cancel on it's on if not picked up.

I checked my card this morning and my money haven't been put back on my card. I called the customer service number and the Youngman canceled the order. Where is the consistency here, now I have to wait another 4 or 5 days again. Order Number 00474163459823

I called to discuss a charge that appeared on my bank account, However this charge was not in my account or anything I purchased. The customer service rep was unable to find the charge or explain why the money was debited from my account.

She said I would need to contact my bank. When I asked to speak to a supervisor or a manager I was told that there are no supervisors or managers to speak with. I asked the young lady if the money was removed from bath and body works why would I need to contact my bank?

She had no answer and was totally clueless and could not help me!

I went to the Springfield, VA store at opening. There were a few workers talking in a group - about 'her boyfriend' not coming to the store to see her, then she said oh 'he's my fiance'. That was pretty odd.

Regardless, they ignored me for a while. When they were done talking amongst themselves, the lady aggressively asked me if I needed help with anything. It was like she was now ready to work. Then at check out I joked to an employee that I need to get out of here or I'll be buying more.

She just stared at me - no reaction. 50. 50 for 2 and $0 for the 3rd - it was a buy 2 get 1 free special). She couldn't answer and didn't care that she didn't. I left feeling uncomfortable and stupid.

I'd like to think it doesn't matter what skin color we all are, but I think it does to some extent,…

I am very disappointed with Bath & Body Works about this. I called the store where I was supposed to pick this order up. I explained to the lady that because I work for an insurance company, I was asked to travel and was not going to be back until Sunday the 13th. I begged, asked to hold my order as this was something I was not expecting. She did not even care. She said "oh well, if you don't come by Saturday it will be returned". I explained to her my situation again, and nothing. Then I asked her if I could have someone else to pick it up. She said unless I stated that when I placed the order, then no. I told her again how I was supposed to know that I was going to be sent out for this storm to assist in the west coast.

I understand you have rules and in three days you need to pick up…

Sales people at Bonita Mall CA location are very non-professional, very ill-mannered!

Blair Gala, an online customer service agent for Bath and Body Works from Euless Texas has to be the rudest and most unprofessional customer service representative I've ever dealt with. Absolutely terrible! Should get a new job if she doesn't want to put any effort into her current one.

I have downloaded the bath and body app. Three times when I have gone to use the wallet coupon the app disappears in store so cannot use. I asked clerk if this has happens to others and she said yes and smiles.

What good is spp if cant be used. I have to resign in after I leave store. Once I believe I have used and it didnt disappear.

I visited the Southport Bath and Body Works store on 10/31/22. I went in to purchase candles. 95 in the store. 95. I did as instructed in the store. I tried to set the store location “Southport” as my store.

The app would not allow me to set the store. I asked an associate if she could assist me. The associate was unable to set the store location as well (on my personal cell). 95 due to the issue was coming from Bath and Body Works vs customer error.

Young gal with long blond hair came out (didn’t tell me her name) and stated: Sorry we can’t help you. You will have to order on our app. I explained the issue and her response was “well we can’t help you other then to tell you to order them on the app”.

This was after I explained multi times that I tried and an associate tried and it was…

package handlers should be more observant when packing an item i purchased a spray mist not only no cap but didnt have a nozzle for the mist to spray out shouldnt have to use one from an empty bottle this is the second time this happen

I have spent hundreds of dollars on bath and body products just in the last few months. I order online most of the time. I went to the retail store nearest me to return to body creams that I did not care for.

First I was told that I couldn’t exchange them for a different sent because since I bought the body creams you have raised the prices and they had nothing in the store for that price. So then I thought that since I order everything online surely you would be able to find my order and get what I paid for the products at least.

But no they wouldn’t even look. The girl I dealt with was so rude. She ended up walking away in the middle of ringing us up because she couldn’t handle it and she said she was new so I needed to be patient with her.

Which normally wouldn’t be a problem but…