Bath and Body Works

I was waiting in the line for about 20 mins. Than they decided to ring up a worker and make me (the customer) wait I left everything I was goi g to purchase which was about $200 worth of products because that was the worth customer service experience I ever received in my life. Will not be purchasing anything else from this location.

Horrible, ghetto, and unprofessional at its best. Placed my order on the 11th these bitches haven’t even attempted to fulfill the damn box and it’s been 6 business days on top of them charging me for the shipping.

I placed an order on Bath & Body Works website this morning, then found the same item for a much better price on Amazon, to be frank. So, literally, a few minutes after I had placed this order I reached out to Bath & Body's customer service, via online chat through their website, gave them my order # and requested it be canceled.

After a moment the CSR typed back to me it was not possible to cancel the order; that I had to wait for it to arrive to my home and then I could send it back for a refund. why can an order not be canceled??

this has to be a key fact Customer Service would be aware of if this is actually true so then why take my order # and shipping info for verification if you can't cancel it?? Not to mention, after the agent informed me of this, I questioned, 'why' and got a…

Good Morning! I'm very upset I just called customer service to straightened out an issue I'm having with a coupon I just got in the mail. When I place my order it said already use. I just got it in the mail..

I customer service representative said the only thing she can do is give me 5% off my total. My coupon is 20%. I'm not understanding the process because I just got the coupons in the mail so whoever is doing the coupons needs to make sure they work This is bad PR.

I been a great customer for years for her to say 5% is an insult. I need my discount for my item

Why does your processing and shipping take 9 days when people pay for that??? That’s ridiculous and unacceptable. No wonder people don’t order from your company.

I went my local store and bought some items and used my coupons that I received in the mail… I ended up waiting 35 minutes - o left empty handed ; they still could not figure out the transactions And I the store and did not even get my coupons back -I am very disappointed! You’re on duty was very rude and did not explain what the long wait was all about or why I didn’t get my coupons back.

I feel punished by paying cash. They could not serve me so 4 customers got in front of me to be served!!! Do not like that at all!!

Customer service rep was very rude, spoke over me and gave me false information about my product and shipping info. He had me so frustrated and would not help me. I cursed at him then hung up. I then received a phone call which went to voicemail. The voice sounded exactly like the rep I had just spoken to. The message brought alarm to me and I felt threatened.

I'm not able to upload the saved voice message.

My wife and I went into store number 80305 in Carlsbad, California.

First off, to each his or her own but to have a cashier, 3796256 waiting on customers with a “Door Knocker Ring” hanging from her nose but more disturbing that “SHE” has a name tag with no name on it as it said “Him/He”. Is this something that you condone, Gender?

I own a large company and would never allow either of this to happen when dealing with the retail public!

I have shopped with bath & body works for decades along with 3 generations of women in my family. Throughout the years, we enjoyed your products & our family enjoys the experience of making visiting a b&bw, a family fun day.

needless to say, B&BW is a staple that many enjoy. Your scents are great quality & my family looks forward to seeing their familiar favorites as well as new arrivals. The body washes, hand soaps, air fresheners, plug ins etc.

But above all, my personal favorite... The candles. The strength of the wax oils are 2nd to none. The beautiful jars & candle accessories are unlike anwhere else which makes them a focal point of any room. I believe your quality of candles has beat competitors until recently.

Many people are discouraged from continuing to buy your candles. The…

I was in bath and body works today wanting to buy some hand sanitizers and came to also see my partner since I just got off from a 9 hour shift at my work. I walked up to the counter to wait in line and was waiting to go to my partners register and an associate with the name Sunday yelled across the room you can’t be checked out by them you’ll have to wait for another register, now I’ve been checked out by them a lot before and

knew the manager there and she didn’t say a word and would actually come up and talk to me while he rang everything up. I was like is it really a big deal. Then she snapped at me and said sir you’ll have to wait for someone else and then stormed off.

I went ahead ,payed for my stuff and left. Now I don’t even want to go back to bath and body works because of this.

Hey, my name is Elishah and im in New York state. I shop often with your locations, along with 3 generations of women in my family. Throughout the years, we've love your products & our family enjoys the experience of making visiting a b&bw, a family fun day.

needless to say, B&BW is a staple that many enjoy! Your scents are vast & strong. My family looks forward to seeing their familiar favorites as well as new discoveries. The body washes, hand soaps, air fresheners, plug ins etc.

But above all, my personal favorite... The candles. The strength of the wax oils are 2nd to none. The beautiful jars & candle accessories are unlike anwhere else which makes them a…

In the pass 2 weeks it’s been very hot here in Menifee Ca. And surrounding areas as high 112 degrees. It was so hot on my way to church this morning 9-11-23 I noticed the liquid from my bath and body works car fragrance dispenser liquid leaked through and melted my display frame that Surrounds my screen for back up etc.

in my 2016 Nissan Altima . I was devastated to see what had happened.

I purchased lotions, soaps and candles. As I swiped my card and the card reader stated approved, the employee turned the screen towards me for rewards which ended up shutting down the entire computer system. Multiple workers came over to help, bringing this up on another register completely.

They then had me to go a separate register to again purchase the already bought merchandise. I informed them it went through and was approved. They were all very rude and disrespectful as if this was my fault and acted like I was stealing, even though my transaction had already gone through.

Upon leaving the store, I met up with my husband who looked on our online credit card statement which in fact stated a double transaction.

I have had the worst experience ever with Bath & Body. I do hope they check my account and see that I've been ordering alot from them. The customer service is horrible, it's as if am being chased away for spending money.

The agents act as if you're disturbing them, giving attitude, ending chats and the list goes on. My breaking point was when my orders were cancelled, I contacted them via chat and Brian started to get rude with me then end the chat, after I've been waiting in line for an hour, I finally got through to someone then

the rep told me that it's likely fraud why my orders were cancelled and I ask her to explain because my card was ok. She said I should call customer service so I did, customer service said that they can't give me any info but there was a flag on my account/card…

95. As I entered, I saw two associates standing by the door to the right. I was not greeted or asked if I needed assistance. I Informed the lady at the counter about my experience, but she appeared as though she didn't care.

The was a customer in front of me as we proceed to walk out of the store. The two associates by the door told the customer "have a good day" but as I was walking out, they didn't give me the same courtesy.

Hi I placed a order on September 3rd when I called back later to change the address I was told the order didn't go through but they took the money so I placed the order again I called to find out about a refund and was told that it was delivered on September 5th I didn't receive anything I wasn't home cause I was told the order didn't go through

They offered, only, “ online”, special. Buy 3 and get 3 free. Unfortunately they can’t count. I bought 3 and they offered 1 free. I I’ll return the products and they’ve just lost a customer. I’m not an idiot.

My first order was damaged & undeliverable, the second order arrived damaged as well! I spent over a half hour on the customer service chat just to get one soap replaced, what a colossal waste of time

I ordered from the coupons sent toe buy three body wash get on free. Well they charged me full price,also I had a free coupon for hand sanatizer got charged for it also. Had a chat with the virtual so called whatever.they tried to tell me they put it all together and discounted it from there.OH MY GOD DO THEY REALLY BELEAVE THAT CRAP....l can count ,they ripped me off,makes me wonder how many times they have been doing this to me.no matter how they add it up I WAS OVER CHARGED,AND THEYGOT AWAY WITH IT.im done with them

I visited a local store yesterday and an employee was awful and horrible to me and my kids. She shld never work there.

Spilled red liquid on the floor in front of the store for once an hour. A child fell and was injured. Store employees standing right at entrance but they can’t report the spill because it’s mall’s responsibility. Poor customer service.

I got after 2 or more years finally a coupon code to use. It says 25% off to Thank you for being a great customer!

Also the program just started in my area with reward points. I was given a 10 off 30 welcome gift! I tried online to use both and it won’t let me, I contacted customer support and got a person named Shearson.

They again couldn’t help me, and left the chat before I could apply my answer!! I have spend hundreds of dollars at your company and been a customer for well over 25 years or more! I’m disgusted with this company and how you won’t let us use codes only 1 at a time?

When it also states I can use 8 rewards at a time! So why can’t I use 1 promo code and 1 reward? Believe me I have earned way more than this over the yrs! It’s. It my fault it took you pr company years to…

I already submitted a complaint about a week and half ago. Never received an acknowledgment. I was at your Highland Blvd store in Staten Island. Your employee Kristen White was over heard calling another customer a Fucking asshole. Is this how you want to portray your employees on behalf of bbw. I think not.

I will never shop at that store again.

To Whom It May Concern,

I just need to bring to your attention this bad experience today, Monday-August 22nd, so the Potomac Mills, Virginia Bath and Body Works store will not do it again to any customers, especially the VIP and regular customers.

I ordered my hand soaps online around 8:00 am on Sunday, August 12th, to be picked up at the Potomac Mills branch/store. I waited for 4 hours yesterday or so thinking I will be given an email notification which explained that I will be given two emails to confirm that the items are ready for pick up at the store which I chose to do since I know that Sundays, they open at 11 am to 5 pm only..

Nobody emailed me yesterday and I didn't want to go to the Potomac Mills store and will have to wait for a long time because the items I ordered are not…

Cashier number: 3704405 at store: 82573

Went to make an exchange. I was trying to tell the cashier this and was cut off asking if I have a phone number with them. I stopped and said yes. She had my type it in. Then asked if I had a return. Asked for the card I paid with. I asked why I couldn’t exchange it for what I had in my basket… She does return, then hands me the return receipt that I had in the bag of the items I was returning. The body wash has leaked in the bag, which I did not realize. The receipt had globs of body wash all over it. Why not wipe that off before giving it back to me? Where am I supposed to put that?? Then she doesn’t ring up all of the items from the basket. I just got the refund, now need to make another transaction. I told her to just forget it. Zero customer…

Hi,

My name is Stacey Killingsworth and I'm reaching out to you today regarding the horrible, embarassing, situation my mother and I experienced yesterday 8/18 at the Lavale, MD location. My entire family alone spends a lot of time and money at this store. We love the products, the smell, and the great deals we get. However this was not the case yesterday. We went into the store around 3 p.m and was "greeted by an older woman with short hair (I apologize I did not get her name). She asked in a non-friendly voice what we were looking for. We told her we was just looking around and had some coupons to use. She advised only 1 coupon per person per visit was allowed. Yes we understand this. She proceeded to follow us around the store the entire time close enough that you couldn't have turn…

The plug in's quit working after a few months and they are so expensive! They won't give me a refund, what a joke!

Hello, My name is Crystal Johnson and I experienced the absolute worse customer service today. I believe it was discrimination and I would like this incident to be investigated. I visited the BBW store in Rancho Cucamonga 10730 Foothill Blvd today August 16th, 2022 around 2:10pm to about 2:30pm and waited in line with no greeting, no acknowledgment, no words at all, not a single word from the cashier.

I feel totally singled out and targeted just because I look different. This is not acceptable and definitely needs to be addressed!

I ordered stuff three months ago they never contact me to let me know it was lost or even try to resend my order but kept my money I’m finally contacted them I wouldn’t even give me my candles so I took my Refund back annwill not ores off line anymore

I went to my usual location and everything was horrible. I felt profiled the entire time and left unsatisfied with my shopping experience. I had items to exchange and return, so an associate asked if they could hold my bag at the register (which I thought was great).

Until I realized they were profiling me and assumed I would be using my bag to boost products. When I finally made it to the register with my products I had to wait for the manager to ring me up even though a cashier was standing at the registers.

She was NOT friendly in any way, shape or form. I even attempted some banter by asking about the Halloween scents. I was met with a very dry “Whatever is out there what we have”. She then told me the exchange without receipt policy had changed and now I needed to pay the balance. I…

This company clearly gives all its profits to pad their CEO's back pocket. Workers are careless and sub par. Only work in the mall retail to get a check and get out. On more than one occasion they have forgotten to put an item I purchased in my bag.

When I contact the store explaining that I am disabled and it was their sloppy careless error that cost me, they tell me that store credit or reimbursement is NOT an option, I can only come back into the store and they have the item at the counter. I explain again that I am disabled and getting an aid is costly, they DON"T CARE.

Enjoy your million dollar mansion and luxury lifestyle Mr. one day you may regret your companies selfish actions and policies!!!

Kristen White from your Highland Blvd store did not realize I heard her call another a fucking asshole

I just want to say when I go in o bath and body works. It’s great everyone greats you. But I can even look for 5 seconds with someone asking me if I am doing ok or need help. And having being asked by many people and and the same people multiple times is frustrating.

I just would like to grab what I need without being asked multiple times. It makes me want to just leave and not get anything.

Also when I went to pay with cash I gave the guy bills and I went to get change to complete the change and when I said hold on I have the change he rolled his eyes and said this is more than enough. It’s just frustrating to shop there.

I just want to make it quick and easy and not be asked over and over if I need help. Just let me shop.

The Bath and Body works in Cookeville, TN has terrible staff. 50. Then I would have to repurchase it. It was a defective, brand new product!!! Terrible customer service. Then they would not even give me the number to corporate.

I asked cashier numbers3435365 at Forsyth Illinois Bath and Body for another bag for my stuff she said no give 1 per customer I said I have alot of shit in this bag the handles are stretched about to break she got irate said I was cussing her I said I'm not cussing you just saying I have alot of shit I asked if she was the manager she walked away got the manager she told her again I was cussing her I said to the manager same thing said to the worker she apologized for the worker said was misunderstood I get to the door the irate worker said she will take her apron off wanting to fight THAT IS NOT ACCEPTABLE I just kept going

hi i been there 2 times and the sales staff so rude and today was worse they havent open at 1.15pm,when i want to entre and buy they said not open yet with rude speaking.please with they attitude thanks .

The plug in's stop working only after a few months. Won't heat up. They are very expensive and not worth the ridiculous price. Took them back to the store and they said that's how they are, only last a few months. Really!!!?

I wanted a refund, there was 3 of them that don't work, they said no refund. Unbelievable!

Apparently there is a rewards program available to a select few and even though it’s on the website it’s unavailable to most of the country. So who in corporate thought hey let’s tell everyone about our rewards program even though it’s not inclusive and we are discriminating How’s that for a new company policy

Order #00474152028704. I ordered 17 candles which was delivered and placed in front of my gate causing me no access to exit. I tried pushing the box with the door and my foot due to the size of the box it knocked over my flower pot destroying it.

I called your customer service dept on the call for over 45 mins spoke with three people that last person telling me it’s not your problem and to contact the delivery company that you hired. I didn’t appreciate their customer service after being a long time customer spending $247 for my order.

At the very least you could have offered me a coupon or a candle or something for my lost. Therefore I will not order from you anymore I will be sure to have your company removed from my company gift card employee awards and share your horrible customer…

60. 50. That’s deceptive since the coupon said it could be free. 50 and used the a 20% off coupon as well. 60 came off, she said yes. Later when I got home I looked at the receipt and only 20% came.

Very disappointed I wasn’t told that only one coupon per transaction/even though I asked before hand. If all they’re going to do is scan the merchandise and lie - then maybe they should be replaced with automation.

Your delivery person left my box with 17 candles in front of my front gate which was very heavy. I wasn't able to open the front gate causing me not to be able to exit my home to open the gate to get my package. I tried to slide the box with my foot from in front of the gate so I could get the gate open when doing so I accidently knocked over one of my expensive flower pots destroying my flower pot $40 and the plant. I called and spoke w/three representative held for over 45 mins to be told to contact the delivery company who your company hired

I spent over $247 on my pacage I am truly upset and I will NEVER SHOP with Bath and body again and be sure to tell all my friends how you treat customers!!

I placed an order on 6/30/22, which I have done on many occasions, and never had a problem before. My order was apparently shipped, but every time I would check the status, it sitting in Sparks, NV. waiting to be picked up by USPS.

The order number is: 00474150031342. So almost 3 weeks later, I still had not received my order. So I called a few times, and was told it would be there. I finally got tired of waiting and called on 7/20/22.

So my account was credited and I was supposed to be given a coupon for a future order. Never got it. When I called to inquire on the coupon, I got Virginia, who said it takes 5 to 7 days.

I thought that was ridiculous, after all the time I had waited and still had no product. When I asked for a supervisor, she hung up on me. So I called back and…

Poor customer service. No updates as to why shipment wasn’t updated and tracking showed package was delivered. Customer service said not all items were in stock yet I was never informed about this. Called several times with employees having poor knowledge and not wanting to transfer me to another person to talk to.

I am so annoyed I placed an order in June I have been waiting and did not receive it I called two weeks later they said it was on its way I never received it I called again three weeks later and she said only one candle out of the 12 things I ordered online were in stock and that’s in the mail I actually do not believe her because I’ve been told that for the third time don’t shop for candles online it’s ridiculous waste of time

The absolute worst company ever. Horrible customer service. Honestly done shopping with them as they are dishonest. 50. I placed an order with a few items and then they ended up not having the item that was “free” in stock, so they canceled that item and they did not return the coupon to my wallet.

I contacted them regarding this that same day, and it said they would be in touch within 48 hours. It’s been more than that and they have not reached out to me.

Also- they don’t give you the option to cancel your order when an item isn’t even available- and they also didn’t apply the coupon to a different item. I’m not picking up the order and don’t want any of it since this is what they do to customers

Customer service is nasty! I ordered n wanted to change a fragrance in 5 minutes! N he said no! With a nasty attitude. Bath and Body works has hoten terrible! I will NEVER ORDER FROM THEM AGAIN! THEY HARD UP FOR MONEY!

I would like to express my disappointment with your unsatisfactory level of service. I would have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint. I have experienced the failure of delivery 2 times from your company.

I am not sure of the problem, but I can’t seem to understand why every time I order changes are made to my order with a statement product is not available, and the same week the product is available, or I don’t receive them this is just unacceptable.

My Order arrived today with the contents spilled, broken, and a complete mess! I am horrified and upset. I am a long term customer and want an immediate refund.

I went to pheniox store if bath and body works, at the counter the lady was asking for 100/- rs extra for shower gel which was price at 1299 and she was asking 1399/-. I ask her why and she could not answer. She asked me to check online and the price was 1299/- she said that you order online only.

Very bad