Bath and Body Works

My order arrived and one of my wallflowers was broken and glass was in the box and the Fragrence was all over the other items.

My daughter ordered a room spray for me to pick up at store in Park City Mall Lancaster Pa. I was on vacation and and she received a text saying that I had picked it up, not true. I called to inquire and a male manager was not personable when I asked how could anyone without proof of purchase pick up my item.

I went to the store yesterday and he just about threw the bag on the counter top and said "Here it is" My daughter buys a lot from your store in Long Island, NY. I will never go back to that store with a rude manager.

Dear Sir/Madame,

I would like to file a complain for the poor customer service at store #81038 on Fry and I10.. One 6/21/22 I was checked out a total of $117.56 through cashier # 3111851, her name is Samantha.. She handed me a 2 small bags full of products, so I asked her to give me an extra bag for secure, she refused and told me that there was no extra bag, so I asked her again, are you sure? she said yes, no extra bag for me.. so I asked to credit back to me since I was not happy with her service, she also said that she was a store manager... if that was the truth, I think you better find another helper..

Susan

i was in the Kirkwood highway wilmington delaware store on 07/02/22 and purchased a few items, one of which was strawberry pound cake wallflower room scent refill. 50 for both in store and online purchases. 00 advertised. 00 had the black tag on it.

I confirmed with the staff member (ashley) that the only difference between the two items was the color of the tag. They were both the same other than the tag around the neck of the refill. To me this seems to be a bit MISLEADING since it was the same brand,…

Today I received an email from Bath and Body works about their sale. Being currently disabled and use a walker, it’s difficult for me to shop in person. But I went to the store at the Paddock Mall in Ocala, Florida only to find Wallflowers advertised as $3 each were 5 for $25.

That’s a big difference on a senior’s fixed income in the state of Biden’s economy and inflation. I was told even if the product had the same name, it had to have the older number and they were out of those along with most Wallflower fragrances!

Said they could do nothing about the new vs. old numbers and they were $5 not $3. They were rude and unhelpful. I refuse to buy from a store and employees that insist on ripping off people…especially seniors!!! This trip was difficult to make, but I did it.

Disappoint is…

I ordered 20 candles and when I received my order there were a total of 7 candles that were completely broken. The day I received the order I immediately called customer service(which was Wednesday June 29th) I spoke with a gentleman that stated all the candles was out of stock and he was going to refund my money for those 7 candles.

56 was not right for 7 candles. After about 5 minutes she hung up on me. I called back immediately and spoke to a gentleman that was absolutely no help. He sat in COMPLETE silence for 18 minutes. I kept asking him what he was going to do to fix the issue with the refund and he literally said NOTHING.

I kept asking him to get me to a supervisor because it was clear he was not willing to help and then asked him for his name at that time he hung up on me. I…

Wrt order#BBW00072242, I have two complaints:

- The Wallflower refill has been leaked and is soaked in its own liquid which is seeping through the packing material even. - The Candle is very dirty. Also, the prints on the label at the base has come off and it looks like been kept for a long time in unsanitary conditions.

Since the Candle was a gift, I shall not accept such a product and gift it further, hence would like to return. And the refill by default qualifies for a return. However, it is quite upsetting that there is no return option available on the website.

I would also like to express my disappointment on receiving the delivery of luxury goods in such poor state which rather has eventually lead to inconvenience as opposed to convenience of an online order.

I absolutely love the in the stars shimmer it’s sooo sooo stunning on my skin, last visit I went to my local bath& body works they were out.. I was a bit upset, please do not ever discontinued that item. I love love love love it so much (:

I'll start by saying how much I love your product and always try to stay stocked! I don't often order online, but there was a great deal so I did. When the order arrived, one of the Wallflowers replacement bottles had leaked quite badly and soaked the box and all the other 5 items I ordered.

It was messy and a bit stinky to clean it up I wanted you to be aware of this to maybe make sure all the lids are tight before shipping Thank you, Colleen

I live in Colo Spgs, CO and go to both your stores here. I seldom leave either store without having spent a minimum of $35-$40, but I visited your store in The Citadel yesterday and did not spend 1 cent.

I want you to know why. Usually, during a sale, their are lines of customers and obvious excitement, but not yesterday. There were about 6 visitors and none of us were especially pleased with the setup.

First of all, it was not as clean as usual.

Also, your company spends way too much time coming up with new scents, when you should be identifying the ones we customers like the best and having a good supply of those scents. So many fragrances are not available anymore.

I keep a hall closet full of your items for gifts, surprises, etc, but I've cut back due to the lack of scents my…

00474148688692 Is my order number. I was informed my order couldn’t be delivered because it was damaged

I just received my order The box was beat up One of my wallflower scents was opened Saltwater Breeze It was all over everything

Listen to me, I am so done with your so called great sales then.... Oh no sorry no you can't have that candle or nope sorry we don't have that lotion sorry lady. Then the chick at the counter that has a attitude because she has been there for 12hrs and is pissed off at everyone (don't blame her) but Jesus people get a grip on your shit for real, Oh and

the rewards club that I am enrolled in well actually NO not really but you keep telling me I am enrolled in the program for over a YEAR and each order is 100 and over and still nothing appears on my acct . Please....

every time I look at my fucked up acct it does not have anything you people say you have added to it. Yeah nothing added 0 zero nothing not any of my last 4 yes 4 orders and if you ask me if I am putting in my account before…

last week we went to bath and body works international mall tampa to exchange my pocketbac holder. the supervisor refused to exchange it because I don't have a receipt and they don't have the holder anymore. last year I went to university mall to exchange a pocketbac holder and the supervisor let me.

I don't know why the lady in international mall refused to replace it. I was also planning to buy more hand sanitizers and lotions but I changed my mind.

Hi I wouldn't say this is a compliant related to an online site or an in store experience. I have to say I love your products and have been using them since you have been around very long time... thru the years I would purchase gifts baskets for my family, staff and friends when you were in the World Trade center very long time ago.

Now I usually shop B&B when in the mall , I purchase products on line when they are hard to find in the stores. Why I am writing , I am so disappointed that you discontinued your Hyaluronic Acid product line the Body Scrub , Shower Gel , Body Mask are the best product ever.

Those products where like nothing you ever sold or anything else on the market . The first time I tried it I was hooked. I introduced it to all my friends, family and co workers , both…

Please look at The “chat” I had with Violet when I tried to get help. I stated my Issue, got NO help or a decent response from doing this. It states my problem

I had two online orders to be picked up at store Pecanland Mall Monroe LA. When I went to store I told cashier I had two orders to be picked up. She wanted confirmation number but I told her I didn’t have it with me.

Then she wanted an id. I didn’t have my purse with me which was in car in a very crowded parking lot. I am almost 71 years old, very hot day and it was a ways that I had walked to get in mall to store.

I told cashier the last time I picked an order up I did not have to show id or confirmation. Lady looked on computer found my order. Cashier went and told manager the story but according to manager didn’t tell her I had two orders.

Manager asked again for id and confirmation. Told her same story as earlier. She told me she would do it for me asked for email and phone number.…

I purchased some items in store In La but was informed online was cheaper-ok no problem. I went to t return the items to the store and have them returned to the original form of payment. The young lady proceed to go through the process, tell me the tool is down and that she has to put it on a gift card but to call customer service because they would be able to assist me with that transaction of putting the money back on original payment.

Called them early this morning only to be advised they no longer are able to do it as of May 23rd this year and I'm stuck with this ridiculously large gift card that I may or may not ever use again. The lady in customer service advised me that the store may not be aware of that change-WHY NOT??

I am so disgusted with the entire process. Train your entire…

I have been being discriminated against for several years by this company. I have been begging and pleading for a coupon to be sent to my mailbox for many many years now. I was a good shopper and always spent a lot of money at your stores.

I have given all of my information at the register each time I made a purchase. I sent emails as well as phone calls to your company. Have been in various stores in various states on NUMEROUS occasions and have seen many women pull out TONS of bath and bodyworks mail coupons from their wallets, then they barely buy anything at all, or may just use the coupon for the free item.

I think this is highly unfair, especially in light of the fact that I was a very good customer spending money at your stores for so many years. Very discriminatory, very…

10 purchase at Bath & Body Works today. I haven't received rewards in the mail for a long time, and my rewards information was no longer in the system. I asked if I could get the rewards I should be entitled to.

The clerk told me "no" and said I could call the number on the receipt. I called the number on the receipt. That person could only add my name and information again. She said I would need to call 1-800-756-5005 x 14891.

The person at that number said I must speak to Store Relations and said she whould transfer me. No one from Store Relations ever came to the phone, and I was on hold for a long time. I called again, spoke to a different person, and was again told I would be transferred.

I was again on hold for a long time and no one ever came to the phone. I had asked for the…

m. and your store was not open. When I called the message stated you opened at noon. " Rude. m. Of course I didn't wait, and also didn't want to take the chance of dealing with attitude once I was in the store.

I understand the employee shortage but please don't take it out on me. I will not be back.

I returned some items to bath & body works in Morganton North Carolina. Stephanie was working the register when I returned some items that I did not like. I had misplaced my receipt so I could not give a receipt to her for the return once she completed ringing in all of the returns that I had she looked at me and told me that is $205 that we are in the hole have a good day.

That does not seem like professional customer service to me I spent my money to buy the products they're not in the hole they're returning my money to me on a gift card not cash. I understand not returning cash because I could not find my receipt however the store is not in the hole because I purchased the product to begin with.

I was very upset with how rude the workers was i asked for a bag to put my stuff in and they told me to hold them and I asked about a candle to see if it was available she said if you don't see it then its not there.. also as I was checking out I was charged for something I didn't purchase!!!

The Manager Bri at Topeka KS was very rude. I was trying to return an item I bought and she didn't know how to do it so she told me to wait while she checked out the person behind me and then kept ignoring me.

She then said I was lying when I said I called to see if they can look up my receipt. She was completely unprofessional and so very condescending and rude. I will never return to this store again and I will be making all of my friends and family aware of her poor customer service.

They are too woke. When I saw their diversity and inclusion and equity nonsense I went elsewhere.

When I contact bath and body work Live chat not one person I spoke to has helped me in the last they have but lately I tried to have help with my order and I ether get ignored one every they join the chat I wait over 10-15 minutes no one answers so I have no choice but to disconnect or they respond once that don’t help and

then they disconnect the chat so here I am tried to put a over a 200$ order and can even get help I spend way to much money here and I can’t even get help with my order very disappointed

I was very disappointed with how I was treated by the employees.

First they were so rude I asked for a shopping bag to hold my stuff might I add i had 100 dollars worth of stuff. They wouldn't give me a bag told me I could hold it until my arm's couldn't hold anything else and then I could put it on the counter.

So the next thing is I asked if they had the jam dounut candle and the lady said do u see it there then that means we don't have it!!!!

Also when I was checking out I just now see i was charged for stuff I didn't get.

I had purchased your bath and body works products Of Rs.2800 It's mentioned in cream that fragrance will stay for 24 hours but it's staying only for 30-40 minutes not even for an hour..! Now what to do with this waste product My contact 9265709590 And Give me a good response and replace the product .. Can't trust the company again

I have always watched for sales on your soaps cause I buy them every year for my daughters Birthday & Christmas. I also buy them for myself. 50 & few days later received an e-mail stating spend 30. get 10 off.

I made a special trip to purchase some more soaps & was told by the gal that a picture of my e-mail on my phone was not good enough I needed proof on my App which I don't even know how to do that. I asked if I went home & had copy printed off my computer would that be ok & was told no.

So I came home & called your company & she asked me to send her a copy of my e-mail which my husband helped me do. She received it but it didn't have whole e-mail she said. Both employees at store & on phone were very nice but I got no where.

So this morning I wake up to another e-mail spend 30 get…

The service at store 81429 was clean and organized but there was no greeter at the front. That was not even the worst of it, the two cashier's behind the counter did not acknowledge me when I walked up to the counter and did not respond to me when I asked for a bag for my purchases.

One of them had their head down in the phone the whole entire time. This is sub-par service and definitely not what I expect from a a Bath and Body Works Store.

Second yr they have screwed up my very large order and haven’t corrected their mistakes!

Delivery after ordering 18 days.

There is a concern that products that are ordered (primarily) online, this information is shared with person or group of persons for malicious intent. Please make sure employees are not giving out ordered information to anyone other than the purchaser. This may sound hard to believe, but I believe it should be addressed.

Thank you for your time

I was in your Macedonia Ohio location on Saturday and the cashier Angela was so rude to me! Rude enough that I feel you should know. I’m not sure what I did wrong, but geez. She should be replaced. Very unprofessional.

I've been a loyal customer for a long time now but first of all I'm still waiting on an order I paid for in December 2021! And i also order candles online to pick up in store and it got canceled and it was

4.95 candles sale and not to mention another order of candles i had ordered online came in all broken

I recently had an order that wasn’t received completed. I spoke with an online operator named Rayla that was very rude and condescending. She didn’t correctly charge me for the items and when I questioned her on it she disconnected the our discussion.

I then spoke with an equally rude operator on the phone. She wouldn’t give me what the previous operator had said she’d do. I said I’d send her a screen shot of our discussion and she repeatedly said she wouldn’t and that she’d only go by the previous operator’s notes.

Well she’d disconnected so how would that be complete. Very rude! They don’t follow through on their offers. I cannot stand their checkout system for online orders. It will let you put it in your cart but when you’re checking out it says oops out of stock and makes you remove…

January 15,2022 Order #474131282783

I received the above order but it did NOT include the Winter Village Nightlight, which I was charged for.

This is quite discouraging because this is the SECOND time I have had a problem, and only the second time I ordered online. Previously, approximately three months ago, I placed an order from one of your on-line specials. I received the items I paid for but NOT my two free items.

I would appreciate it if you would correct this situation. Currently, you have some great specials going on, but I am not confident enough in your online ordering system to place any further orders.

I would very much appreciate your help!!! Thank you.

Sincerely,

Helen Hershman

Yesterday I went into the store in Goldsboro NC. No one came up and helped me like they usually do. My hands were full. When I got to the register the girl was opening boxes, she saw me but it took 4 mins for her to acknowledge me.

I was the only customer in the store. I dont remember her name but she was very disrespectful and when I asked a question about a product (love) lotion she ignored me. This has made me not want to go back in.

Cancel most of my order and go ahead and ship one item that costs less than the cost of shipping.

Hi. I'm new to the bath and body works scene and was super excited to finally have one within an hour and half of my home, bit after my trip this morning, I don't see how the company is still open.

I have never in my life been treated the way I was by bbw employees. And honestly could care less, how much bbw items smell so good. The cashier went to use my 2 e gift cards and apparently she said no balance on either one.

That would have been ok, but she proceeded to continuously get loud like she needed an audience to see her humiliate me. The 2 gift cards was my only way of payment so I politely said, there's something wrong neither card should have been used.

They were only ten and five bucks each. She was so rude it's unreal. I left tj store after I put my selected items back on tj…

I recently have been given a bunch of the Winter Candy Apple refills and whatever is in it has been causing me to have very bad eye irritation along with like a skin reaction…

Salem NH store at rockingham. KeriAnn manager is cruel to employees with special needs. It sickens me. Refuses to take time to teach her because she struggles to remember things needs small step instructions to complete tasks allows other employees to belittle and be rude to employee

I just purchased two candles be for Christmas and either one you can smell! I do a lot if cooking and burn candles at the same time but these last two I purchased didn't sent at all ! I been buying candles from you for years but not happy with the last two these are the candles midnight blue citrus and my favorite mahogany teakwood!

Was there a problem with candles?

I just recently bought a package of ice raspberry Bellini I bought the sprays and I also bought the Fast and the lotion and it mediately when I put the spray on started to burn on my chest now I have a severe rash.

I was lied too 3 times about the items that I ordered when I finally receivied the order none of the items was what I had ordered. I was told that I would receive my order within 3 days, but when I call back to check and see if I would receive my items by Christmas I was told none of the items was available.

I am very disappointed with Bath and Body it has been proven to me that your company does not care about the customers. To be honesty I can't give your company 1 star.

Had the same manager at Westgate Mall Amarillo Texas bath & body works and she runs that place like a prison people are even peeing on themselves cuz they're afraid of asking her to go to the restroom cuz they're worried about their job music is blaring too loud she doesn't let people off when they're scheduled to be off and she does not do anything but cry and complain to their employees that they're not working hard enough and their work themselves to death and she won't let nobody upgrade because the way she manages the store they're afraid to do anything cuz she'll fire them and

that's not right and something needs to be done drastically Lisa McKinney the store manager and I'm going to let everybody know all over public about this when people are peeing on themselves cuz they're…

I have a comment. 50 value WITH ANY PURCHASE. Why should it be linked to a purchase??? Apparently I am a regular customer and make regular purchases to get rewards. Why can't a birthday gift be FREE without any additional purchase?

I think this is rather tasteless. If you are going to give a birthday gift, just give a gift. This is my comment. I probably won't get my surprise gift because I don't plan to make any further purchases before the offer expires.

IF I COULD CHOOSE NO STARS I WOULD!! SO I WILL SAY NO STARS FROM ME 00000000 POOR SERVICE/DELIVERY I am so angry with bath and body ! I placed an order back on November 29th and to this day 8 have NOT received my items.

I am getting the run around about delays which is BS! My coworkers ordered days after I did and received their items in less than a week!! YES I am pissed off! I was told via chat it would be her on the 9th the 2nd chat it would be here by the end of the of the 14th and then by end of day on the 17th !

We'll he we are the 18th and still no products. 00 is products . I will never order from bath and ever again this is not the first time this happened . That item were gifts for my work which last day was 17th and now I was left without giving g co workers gifts.

I am going…

I called your store today at 2pm at the one in Woodfield Mall in Illinois to ask if they had the Winter Apple Candy holiday soaps. One of your employees told me that yes they do have them. She told he that she was going to go and hold them for me that she had them on hold.

She asked for my name and I gave her my name. I told them that I was going to come to the store and pick them up. I show up at the store and I was told by one of your associates that my soaps were sold to another customer.

I am very disappointed with that store on how customer service is run. I shop there alot and after experiencing what happened today I will no longer go back to that store. I'm not happy that I'm promised something and when I go there it's not there anymore.

Any questions my number is 847-305-6749.…

Order#00474125457417 was not delivered by laser shipping company. I’ve been encountering this problem since August of 2021with bath and body works company. No one seems to know what is going on.