Bath and Body Works

Hello, I hate to bother you however I'm a long term regular customer and Ive had a slight issue this last few orders. Did b&b change the ingredients in the wildflowers? I have 20 outlets filled in my home and I've noticed that the last 40-60 that I've used only lasted 2 weeks, in the past I could go once a month before time to change the wildflowers.

I have changed them more frequently due to them burning a lot faster. Please advise I feel like I've wasted money

I visited my local Bath and Body Works for a few MOTHER'S day gifts and the greeter I hadn't seen since she worked at a local grocery store I shop at, last July or August in 2020. At first I didn't recognize her, her hair was different and she'd lost weight, but when she handed a bag to place my purchases in she said my name and then I laughed a bit and said, Hello Raya! How are you? You look great! I like your hair!

We chatted a few minutes and I shopped quickly. When I went to the register I commented on how I knew her from working at a local Value Village together. All smiles when I left there. Later in the evening I got several threatening texts from miss Rayaleese Paine saying how I "HAD CAUSED HER TO HAVE AN ANXIETY ATTACK" and her "SALES WERE DOWN BECAUSE OF" me.

She went on to…

I was pleased to see a friend and old co-worker at the Bath and Body Works in Marysville, WA. We chatted and I congratulated her on her new hairstyle and job. She was friendly and acted happy to see me.

I made a few purchases and told the cashier that Rayalese and I knew each other from previosly working 2gether and it was wonderful 2 see her. Nothing untowards. That night i received a rant from Rayalese via 3 or 4 texts!

I was shocked by what she said to me. She informed me that she told her Manager that i was creeping her out and if I come into her work again she will report me to her Manager! I have never done anything to deserve such a crazy response from her.

She also reported that Anna Dale was "creeped out " that I had asked how she was doing too! She should be fired. I need to…

The Cashier was condescending and not helpful at all...she acted like my question was beyond her requirement to assist me. I simply asked what my portion would be after a 20% off coupon...I was paying with someone else...we asked her twice...she told us wrong twice...waited until we were in the car to correctly figure it out. It would have taken a second for her to give me a total...but she didn't want to be bothered.

A product of yours I bought has melted my dash, it was a car fragrance holder and I had it for a day or two on my dash and next thing I know it has melted my dash and the liquid went everywhere.

My recent order had a busted tube of body was. It was all over everything. I have set bath and body 2 emails with no response. I love their stores but will probably go elsewhere since they do not have the courtesy to respond.

I even sent them a picture of the inside of the box. Doris Vance

I called to see if the customer service could review store footage of fraud and I was told no. While it was just $25 to some it was $50 for me. I work for a fortunate 500 company and this was handled poorly. A sorry doesn't count when there are other companies in competition.

Be ware when you use a gift card that you are not being charged the full amount. I am totally shocked and appalled by the service I received. Just in case anyone cares. This was at Town East Mall in Dallas. Don't waste your time visiting this mall. Go to The Galleria Mall.

I ordered gift set for my wife right soon after I realized it was the wrong thing called right after and they would not stop my order ! My wife fucking hates it I'm not going to a store on the counter of Coronavirus 30$ How about bath and body works go above and beyond come get this gift ?

Item delivered to my home from LS driver whom literally through my box on my porch thsnk God I have cameras due to theft in all areas of our city Philadelphia. I kindly asked delivery person why didn"t ring my doorbell he shrugged his shoulder as if to say I DON'T CARE and got back in his car. This os totally unacceptable.

I would like someone from Corporate to contact me please to resolve this horrific experience. This is so sad

I just now saw BBWorks promo for Woman's Month. The verbage on it that I'm appalled and offended at is anyone that "identifies" as a woman? Hello!! A woman has a vagina and a man has a penis. If a man is confused with that, it doesn't make him magically a woman.

I will NOT share real women being honored with confused men. What a slap in the face your company is saying. A slap in the face to all women from past to present that suffered and had rights taken from us for being a woman, AND now your company wants to honor confused men???? Oh no!

I'm a minority hispanic woman and I will not share my hard earned blood n sweat as a woman with men. We earned our rights as women and how dare "woke" confused people try to change the facts of life.

Do not demean women past and present with this, if…

I visited your Atlantic Terminal Mall location yesterday and was very uncomfortable with my experience. I went in to pickup my online order and had to wait around 30mins to be helped. While I was waiting, I decided to browse through the products around the pickup area.

I finally received my order and as I was leaving, a candle caught my eye so I went to smell it and as I was smelling it, I looked to my right and one of your employees was staring at me. I honestly thought nothing of it at first so I ignored it and kept smelling the candle.

I then put it back and proceeded to leave and as I was about to open the door the same employee (which turned out to be the greeter) asked me if I was wearing a "Harry Potter jacket". I found that very weird especially because I already passed her and…

Found little bugs in one of my pocketbacs.

This was in your Kokomo Indiana store. I was seeing about the body oil with shimmer I tried a little on and your employee grabbed it and said we can’t sell used products and walked away from me with the product in her hand before I could say excuse me I was going to buy it she walked away.

I just put it down to see how much my store coupon was and that’s when she came over very very very rude and I honestly left the store I was disappointed and it kinda startled me she came up very aggressive. I love your store but if I’m going to be treated like that I will never shop there.

Based upon the actions of the manager of the Scottsdale Fashion Square Bath and Body Works, I see that your "Fight Against Racism and Inequality" is just corporate bullshit.

36 for my purchase. 00. The order was placed on June 10 2020 and the hold is still on my account. 00???? 36 was still showing pending. I contacted my online bank who advised to have merchant release funds, this never happen at all.

00 fees and caused my bill payments to reject. I like bath and body works this is my first experience using online and I will never use it again and thing hard on whether I want order from this company again.

I basically paid double for items and only received on set of them. Shame on you for taken people's money in times like we are having now it is hard to support a company and they are taking your money from you.

36 dollars 2 I want the other order which I was charged for. order number 63870646

On November 29 I ordered 6 Christmas/Winter foaming hand soaps (order#45059776) to use in my bathrooms and kitchen in the month leading up to Christmas. Imagine my extreme disappointment when the package only arrived this afternoon (December 16)! There are only 9 days until Christmas so I have lost most of the time I could have been using the soaps.

I do most of my shopping online and this is the longest time I have ever waited for a shipment. It shouldn’t have taken over 2 weeks for these item to arrive. Now I have only a little over a week before I won’t be using them.

It was a complete waste of money considering that I could have purchased other brands of scented soaps that would have done the same thing. I have always purchased Bath and Body Work hand soaps but that is a practice…

I went to bath and body works in Naperville store #1821 i must give kudos to the associate that helped me, her name is Tanika, she was AMAZING.!!! She worked with me took her time with me even though i was a bit harsh and difficult she held a great demeanor and positive attitude. To me she deserves some type of recognition.

I took my adult daughter (28 years old) birthday shopping, one of our stops was bath and body works which is one of our usual stops. She had a coupon for a item up to 6:50. We tried to purchase a men’s body wash since they were on sale for $5 each.

We were not allowed to make the purchase. So we spoke to the person in charge that called a manager but we we were still denied the purchase. 50 it did state anywhere that it did not include sale items: we were both embarrassed and do not agree with the service!

We have never before had any problems at bath and body works and wanted to notify you how disappointed we are with the service we received! We shopped at store 82277 at the domain located at 1910 domain drive suite 116.

Austin, Texas 78757 on 10/5/19. We were told that customers are…

I have been a customer of Bath and Body works for more than 20 years. Last week, I was in Bath and Body Works in Monroe NC. I was about to purchases $75 . I was writing a check when I was informed that Corporate had done a survey and it was no longer worth it for them to take checks.

I usually purchase enough product to last 3 months for my husband, grandson and myself. My check has never bounced in all the years I shopped at your store or any other store, Since it is no longer worth it for you to take my check, I will be finding other products to use.

It is not worth my time, my husband's or daughter's time who frequently bought me your products as gifts to come to your store any longer. You have insulted us and be sure I am going to tell my 6 sisters and their families about this…

Retail store located at Mayfair Mall, 2500 N Mayfair Rd, Wauwatosa, WI. Sales person # 3375378 Transaction # 3513 I had a very bad experience with the cashier #3375378. When I asked her to add the promotion code which I found on the official website and told her “HAPPYFAll”, she told me that I have to enter my email address.

At the end of transaction I skip that and her reaction was very bad... I am very disappointed, I think to enter my email address is optional and if I prefer to skip it, I should not be yelled by sales person.

I think this sales person can’ provide a good care for clients and shouldn’t work for the great company as Bath and Body Works. Please take this case into consideration and take the appropriate action. Sincerely, Zoya Khalatyants

I have never been treated so rudely in my life since the new manger took over the job at the laGrange ,Ga. mall branch of Bath and Body works I cannot receive coupons in the mail after several attempts, I understand that I am being penalized for not having a smart phone okay but

really telling me I have not spent enough money to get a tiny sack after I have spent hundreds on candles and more over the years and always been treated so kind and respected but this woman ( I do jest) with all her piercings was beyond ugly to me and my husband I assume you have so many customer you do not need any .

( I do not mind the piercing but her style of dress is not what I have seen at many Bath and Body works) when I suggested I should go to another store she stated go who cares I am a 59 year old and…

I remembered today why I had not shopped at your store in a long time. It was the same as last time. I was completely ignored, again, until almost all of the customers that were there when I came in or after & had left, except for one customer that I came in ahead of.

She was asked, can I help you find something? When they were done talking, I was standing there & I can't even explain the awkwardness I felt when the employee just stood there, I think feeling awkward also, but made no attempt to speak to me until probably 10 minutes later.

I am not ugly in any way, shower daily, I dress casual usually, but today wore slacks, I speak when I'm spoken to, that is if I'm spoken to. So, today I came in to buy something & have fun, but it was the complete opposite.

I did however purchase a…

First - Nowhere on your website - except to "File a Complaint" can an email be sent. Very frustrating. "Send Us An Email" takes you to your canned FAQs.

Second - The music in the Watauga TX and Southlake TX stores is so obnoxiously loud that both the customer and the store personnel have to yell is order to be heard/understood. When I inquired of the Store Manager at each of the locations if they could lower it, was told they had no control it was up to Corporate.

This has completely changed my frequency and method of shopping in these locations. I go in when I know what I want, when the store is about empty and try to get in and out ASAP. I no longer browse or look to see what is new.

Third - It seems that now, if you don't have a receipt for a product your get a standard $5. In the past,…

Was virtually ignored by Latin man who worked at one of the stores. Was in the middle of asking a question when I finally got his attention, only to be by passed when a Latin woman came in and rudely interrupted.

He proceeded to walk away with her giving her all kinds of info leaving me in the dust. The woman walked out without buying a thing and I, after helping myself bought quite a few items. I will Never go back to the store in question.

Cashier: 1403603 was so not helpful or friendly that I was appalled and I believe she was the Manager. My issue is when you see a regular customer going through their email to find a coupon etc for their purchase.

Rather than push their order to the side so you can take the next person in line. How about assisting the regular customer by asking questions to help them find what they’re looking for. It wasn’t just me either another older woman had the same issue without assistance. Where were the smiles?

12/27/18 4:15 pm store 81843... needs an overhaul in Customer Service.

I PURCHASED GIFTS FOR SECRET SANTA AT WORK IN PLENTY OF TIME TO RECEIVE FOR COMPANY PARTY. NOT ONLY DID IT NOT ARRIVE ON TIME , YOUR COMPANY ALSO CANCELLED ITEM OF MY ORDER, THIS PUT ME IN A VERY HUMILIATING SITUATION AS I WAS UNABLE TO GIVE MY SECRET SANTA THEIRE GIFTS. VERY UNPROFFESIONAL.

I WILL NEVER SHOP WITH YOUR COMPANY ONLINE AGAINA ND I WILL EXPRESS TO OTHERS HOW POOR YOUR ONLINE ORDERING IS. I HAVE 1 OTHER ORDER THAT IS STIL PENDING WITH YOUR COMPANY, I AM HOPING THIS ONE ARRIVES, IN FULL, ON TIME FOR CHRISTMAS TO MY DAUGHTER. SHAME ON YOU!!!

HORRIBLE CUSTOMER SERVISE ORDER WAS PLACED AND DAMAGED AT TRUCKING COMAPNY'S LOCATION, AND NO REPLACEMENT / NO INFORMATION FOR 4 WEEKS. THEN FINALLY ABLE TO GET REFUND AFTER 4 WEEKS. THIS COMPANY'S CUSTOMER SERVISE IS A JORK. NEVER AGAIN.

Yesterday I went to a Bath and Body store in Ames Iowa to purchase some products for Christmas gifts and talk about poor service. I asked the clerk if they had 1000 Wishes in a gift set and she said no but soon after I found it in the store.

I also bought other products and went to pay. The clerk rang me up which totaled over fifty dollors then she when went to wait on someone else. I was left standing there with no sack and then when I asked for one she handed it to me and I had to bag my own products. Really!

What happened to the days stores valued their customers?

I ordered 15 candles on candle day via the phone online. I was told I could use my 20% off coupon if I called your store relations phone number. Your phone system was jammed and I was never able to get through.

Your customer care center will not honor my coupon although I have done it this way for many years. my order number is attached. please show me that you value me as a customer and refund the correct amount to my charge card. Thank you. 25132045 order number

i have been buying your candles for a long time and love them i just got some on order and also in store and am having trouble with the way they are burning or at least the last two sometimes i realize that something could be wrong but the first burn is great and the seconds is also good now the third time lighting them i cant keep them lit and they are only a bit less than half gone i have tried everything i could think of until you look at it and

see that one wick went out and it is burning uneven until you just have to throw it out half gone. i purchase over 50 candle per year and have never had this problem. i also noticed that the third time trying to lite them the smell is very weak.

Any other people having this trouble. The scents were Fresh Balsam and Pumpkin Pecan Waffle

I was racially profiled in your Highland, Indiana store which led to discriminatory action. Yesterday, while in line for check out and next to be served, I experienced the cashier proceed to walk right past me and ask everyone in line behind me who happened to be white if they were paying with credit card and if so she could assist them.

She finally found someone 4 customers back who was and she ushered them to her cash register. I stopped her and asked her why she had opted to not ask me and I advised her I too was paying with credit card.

She responded nastily with a yell "ok but you are next in line" and took the other party behind me to her register and waited on them while I remained in line waiting to be serviced. What residue she felt I had on me to suggest I was not paying with…

I went to your store tonight to purchase items for myself and co workers for Christmas as I do every year. This year was by far the worst. In the 20 minutes my husband and I were in the store not one employee asked if they could help us or tell us about any sales going on.

I made one small purchase and left. The whole time we were their 1 employee was fussing about a personal matter and the other 2 were walking around putting out stock. I will take my holiday business elsewhere. Very disappointed because I have always loved your store!

I went in to follow up on a resume for seasonal work 3 times and the manager had supervisors take my info never replied her name is Delia at the Valencia Ca, store, not one reply of positions are maybe filled? left msgs also, people want to work for the holidays and have open availability the manager never came out at least to introduce her self i found it rather rude and unprofessional.

Considering Bath n Body Works is looking to hire, out going people, what dose this say about the management or Bath and Body Works? I have shopped here for many years and choose this co. 00 dollars of product that day!

the supervisor did make up for the poor management and said don't give up!! I just felt yes this was…

I went on Friday ,Aug/10/2018 in encinitas California in the mall in camino real, and there the first woman was very helpful and I got a basket of items from the no discount products , and I went to pay and the cashier was helping a customer and I was next , I’m a very noticeable Brasília woman with exotic curly hair and the cashier de decided to ignored me and

help only white customers until a male customer told her that I was first than everyone;( so she look at me with disrespect and she said ok without anything else to say , and I told her this; you know what I was buying your best products but I just changed my mind and I gave her the basket and left

I went to a the Hialeah store located at 407 W 49th Ave Hialeah FL, 33012. I bought 40 worth of product and used a coupon after I was going to the movies with children and could not continue shopping so I waited till the movies were over so I can back and purchase more stuff.

When the movie was over I went back to Bath and Body works with my children, my son bought some stuff and used one of my coupons. I shopped again for myself but the cashier with an attitude told me she was t taking the coupon because I had shopped a few hours before when I came in the store before went the movies with my children.

In total I spend 120 dollars at this store and I could not believe I was treated like this. I think should have let me know before I purchased that she was not going to allow this. I have…

I went to a the Hialeah store located at 407 W 49th Ave Hialeah FL, 33012. I bought 40 worth of product and used a coupon after I was going to the movies with children and could not continue shopping so I waited till the movies were over so I can back and purchase more stuff.

When the movie was over I went back to Bath and Body works with my children, my son bought some stuff and used one of my coupons. I shopped again for myself but the cashier with an attitude told me she was t taking the coupon because I had shopped a few hours before when I came in the store before went the movies with my children.

In total I spend 120 dollars at this store and I could not believe I was treated like this. I think should have let me know before I purchased that she was not going to allow this. I have…

I ordered candles when I thought they were$10.00. When I found out it was going to be full price I cancelled it. They sent it anyway and charged my credit card.

I HAVE BEEN TRYING FOR YEARS TO BE PUT ON YOUR MAILING LIST FOR COUPONS AND STILL HAVE NOT RECIVED THEM.. I AM VERY DISAPPOINTED IN YOUR COMPANY AND AM DISCURRAGED FROM SHOPPING IN OUR STORES FOR THIS REASON.. THIS IS NOT GOOD FOR YOUR BUSINESS AND I AM SPREDDING THE WORD..

Just what were you thinking by discontinuing Sensual ( Jasmine vanilla). I can't where the stronger smelling products and have loved the one. Went to one of your stores today and was very disappointed. Please rethink.

Ive never had a problem with u guys up until now and its the worse timing for me too. You guys have always been a great place for me to shop until this last order where i didnt recieve my full order.

U guys only sent part of it. Im very disapointed consdiering i was looking forward to seeing what had not shown up.

they are the only ones I ever buy for bubble bath, shower gel, and hand soap. But I was very disappointed in this year's Winter Candy Apple foaming hand soap. the soap comes out 1/3 foam and 2/3rds pink liquid.

Not only does this cause a great deal to be wasted in the sink, but the bottle isn't lasting near as long as it should. ou.

I shop at Bath & Body Works every month and one employee at the Columbia Place Mall location in Columbia, SC had a really nasty attitude because she was trying to put out items and customers were shopping. She kept saying "there's other stuff over there," and would point. At first I said, "okay, thank you," because I thought she was just trying to assist customers. However, she continued to repeat it and then deep breathed and told her manager she was just going to leave.

This so called manager just laughed instead of addressing the situation. I understand that it is frustrating when you have to work around customers. I worked in a grocery store stocking the shelves while I was in college so I know the feeling, but her behavior was inappropriate. It's 4 days before Christmas, everyone is…

They are so rude there at my local Bath and Body works store in the mall. They would make remarks to each other about the customers. I will drive 30 miles before driving 5 to the Athens, Tennessee location.

I went to the black Friday sale like me and my girls do every year we spend almost a 1000 between the three of us we went there 3 times Friday well when I went to burn the fresh candle after 2 hours 2 days in a row you couldn't smell them and our daughter said the same about hers. I went back to bath and body and the lady told me I wasn't burning them right I told her I was and she goes your wrong to me and that I didn't know what I was doing and she said she wouldn't exchange them and laughed at me I have been burning candles for over 40 years and never had a problem for one.

I have always bought they holiday candles for as long as I can remember and never have a problem well I put them back in my bag and left and as I was leaving the lady was laughing at me as I was walking out and by…

When I went into the Birch Street Brea Store in Ca today, the cashier was extremely rude and unfriendly. She wouldn't allow me to use my coupon saying that the company has changed its policy. When she said this she would not make eye contact, I am sure this was a lie.

She had no people skills what so ever and acted very apathetic to me and my situation. No one greeted me upon coming in nor did they ask to help me or other customers. She didn't even say a kind good bye either.

Usually when I go into this store they are so nice! This cashier by the name of Brianne, is either new or the store's standards have changed to beyond low! People like her have no business working with the public.

I was very disappointed by this poor treatment.

Staff at Bath and Body were unable and unwilling to figure out why one hand soap was not on sale. Too busy to care about a basic customer for an item on sale in their ads.

My daughter and I went Bath and Body Works this morning around 11am at Christown Mall in Phoenix Arizona. The two girls working completely ignored us and while walking around you can hear them complaining about customers and coworkers. I couldn't believe it.

I heard them cussing and being unprofessional.

Finally one asked if we wanted help and I was so angry I just said no I don't want your help after hearing you talk shit about customers during business hours. Very unprofessional. I was pissed. At least I know they will have something to talk about tomorrow.

I am a true candle lover but usually buy Yankee Candle products. I received one of the Bath and Body Works Black Friday totes and have been trying to burn the Apple Spiced Toddy candle for days with unsatisfactory results.

The wicks wont stay lit it burns unevenly its the worst candle I have ever had. If all the Bath and Body Works candles burn this way I will not buy from them in the future. Very dissatisfied with this product and the customer service I have received so far.

If you like something and bath & body don't get use to it. They have a habit of discontinuing things all the time. I loved the Romance by Breathe and it was discontinued. My friends warned me. They no longer go there either. Word of mouth.

The only time I go in there is at Christmas for Noel for a present and I am sure they will discontinue that one also. I have sent e-mails to Bath and Body Works after they discontinued but the ignored me.

You have lost my money and my friends money. I am done because I cannot get anybody to help me.

Pamper yourself for a while with great products on bath and body products that can change the way you feel about yourself. com. They have some really awesome spa collection that gave me a really good experience. I purchased the EUCALYPTUS SPEARMINT body scrub that was really a stress reliever for me.

Great product, gentle to use everyday and has some natural products used in them. I would definitely make sure to buy more in the near future. com has everything you would want for your skin care. com A+ for their products as its worth the money.