Best Buy

I should not have to listen to Anti-Semitic Comments by Best Buy staff in the Eagan Store. There is a total lack of leadership in the Eagan Store.

Yesterday, Eddie, an employee in the Eagan store, politely & discretely, such down the offensive comments. He apologized and provided me with a $35.00 Customer Gift Card for the comments I was subjected to.

Eddie should be on the fast track to Management. He has conflict resolution skills, treats customers with respect and is very knowledgeable.

I should not have to drive to the Lyndale Store in Mpls, for professional service. Christine, the Best Buy Manager of the Lyndale store runs a tight ship and her staff always behave in a professional manner.

I am a retired trauma Nurse and am stunned by the lack of the professional behavior by the…

as it stands now, they are a real horrible customer service company. i have a problem with my phone and they did not even want to look at it without an appointment. and, i guess not all Best Buy stores handle working on Samsung phones.

my phone died/ locked up due to a Samsung update. i tried the recommendations from Samsung and still could not get back my phone. i could not call (NO PHONE) the local store so i chatted with reps online. 1 suggested that i just go in for them to look at it.

when i got there, there was no one at the Geek Squad desk so i asked another store rep. where they were. they asked if i had an appointment, and i said no but was advised that i could go in the store to seek help.

they stated that they wouldn't do it without an appointment and that they could set one…

I would give this store 0 stars two thumbs down. I was browsing security cameras because there are a ton of different options and apparently there is a time limit to shop because the other merchandise I had that I was going to buy was taken by an employee who then asked me to leave. Cool best buy doesn't want my business I will spend my money somewhere else and I highly recommend everyone else does too.

Buy's 4th of July sale. I was given a 12 hour shipping window only on my delivery day. I never received a call or email from them to narrow that time. Ultimately I never received the tv and was completely ghosted.

What kind of customer service is this. Totally unacceptable! Take your business elsewhere or else. Good luck

My son was at the riverside store this afternoon and was discriminated for the pants he was wearing. They assumed he was there to steal merchandise and was asked to empty his already empty pockets. They never saw him put anything in his pockets so why would they ask him to empty them.

He proved them wrong so he was asked to leave the store which is complete BS!. He was just browsing gaming keyboards for his computer. I have been a long time best buy customer and this really makes me upset.

In other words homeless people can walk into the store and take what they please, but my 17 year old son can't shop for a keyboard because he wears baggy pants?!? I expect a response about this issue and please know that i will never ever shop at this store ever again!!

I have been dealing with best buy with a problem three months at this point I will never buy with them again

The way you treat your customers is horrible. All your phone conversations are recorded. You have employees saying that they randomly select people then you have management of those employees saying we don’t randomly select accounts then you have employees saying we’re gonna go back and listen to the phone conversations that you’ve had and we’ll get back to you.

You wait the two weeks waiting for somebody to get back to you. Of course they don’t then you call back and your three different employees you talk to say we don’t call people back even though the recordings of conversations said you did, but

now you don’t and then you hang up on your customers because you don’t wanna deal with them. Horrible, horrible, horrible horrible horrible horrible horrible Best Buy will never ever ever…

I bought two items in your Encinitas, CA store #1187 @10:47am on 5/15/24 customer service pin is 1187 003 2790 051524

1.The two items were one five pack of 16gb flash drives @ $19.99 and the other item was a single 32gb flash drive on sale @ $6.99 2. When I checked my receipt this morning in Phoenix AZ ( where I live ) it showed they charged me for two five packs @ $19.99 each. 3. They overcharged me $13.00 for my order after inputing two five packs instead of what I brought to the desk. 4. The service person even asked me if I wanted a receipt - that was odd. 5. Today I spent 40 minutes talking to different customer service reps and the last one suggested I take it to a local Best Buy. 6. I ended up talking to a manager at Frank Lloyd wright and the 101 freeway in Scottsdale - he offered…

I paid off my Best buy credit card with a zero balance as of that day and the next morning unfortunately they would not give me the maximum credit my card carry so I could not make a purchase from their laptop division with using their card. So I drove to the store walked in was ignored by the greeter because she played on her phone was ignored by all the sales reps in the store especially the laptop division because they would rather talk to each other then the customer.

I wanted to purchase a Lenovo legion pro laptop but since they didn't want my business I took it elsewhere and will never be going back to Best buy again.

I went to Tanasbourne store geek squad for free consultation with my laptop. He went to wifi settings & put in Best Buy password. It worked then Raymond didn't address internet issues with my laptop When I got home, internet didn't work again!

I waited over 25 minutes for a curbside pickup. Ultimately I had to leave for another engagement. This is why brick-and-mortars are loosing business to Amazon, my time is more valuable.

To Whom It May Concern:

Good afternoon. My husband and I have had the worst experience with your corporation when purchasing a simple appliance. I hope that this email won't just be trashed or sent around, but someone will take action and remind your franchise in Waldorf, MD, that gaining the community's trust by providing quality service is expected from the staff.

To make a long story short, we tried purchasing a Bosch dishwasher twice and we've had to returned it twice because of the lack of help Matthew Bakers would give. He was recommended and unfortunately our first time speaking via phone Matthew B stated that he was not going to come to our home and will do research on his end on which dishwasher we need. However, Matthew was confused about our circumstances since the notes did…

while i made the mistake of having the geek squad transfer my old computer to me new computer these clowns never completed the job properly i have never in over 50 plus years in the buisness world bin treated beyond so poorly from dealing with the store mgr to the geek squad mgr to the clowns working the counter @geek squad there are 2 quality workers in the store all the mgt from store mgr to geek squad mgr and her possy of clowns that are behind the geek squad counter it should be shopped by an outside company to see what i mean

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I made a purchase on 12-13-23 and the app "glitched" and attempted to charge me 7 times for the same order and then wouldn't let the order go through I had to cancel the order but the charge was put through to my best buy credit card. I was told by numerous reps that I wouldn't be charged but Citibank said I was charged for 5 days I've been dealing with this still don't have my money back and

you think I'd get an apology for wasting HOURS a day for five days on the phone nope. Not an apology or a coupon. I'll be letting everyone know on social media how Best Buy steals money and doesn't send you the items you ordered.

And they lie to you about issuing a refund or not being charged. This is unacceptable.

Hello, My name is Habiba Ali and I bought this washing machine a year ago. a month later it started causing problems and throughout the whole year I had severe issues and none of your agents were able to help me out.

Jaime was negligent as well as Javier. Another agent that you guys assigned me to was david and he did not show up not once to my house, recently I had a appointment on November 8 and he also cancelled that appointment.

I have been having an ongoing issue with this since February 16 and no one has been able to help. This is extremely disappointing and you guys are doing an awful job. Your manager Leonard is also very disrespectful and does not help in any way shape of form.

I would like to have the higher management either call me back or send me an email because this is…

Best buy needs to address issues with thier website algorithm. They can't seem to get it together when it comes to high demand products. As per my attached screenshot. I have been staring at this screen for over 2 hours just add something to my cart?

I purchased two wireless cameras, but was sent two wired cameras. Called Best Buy and requested an RGA label so they could be picked up at my home, and I was told they didn't have that option available. I am expected to take time out of my workday, to find a drop-off location or store to which to return the cameras.

I find it ridiculous that the customer is expected to lose more time and money to rectify a mistake the company made in the first place. Small wonder they have a 1 star rating everywhere I look including the BBB.

We experienced a fraudulent purchase. In efforts to cancel the purchase we called Best Buy support. They made no attempt to find the order using the credit card number, name, and/or address, and said they would only locate it buy order number.

They made no attempt to even try to support, help, or look into the possibility that this could be fraud. when asked to talk to a manager or supervisor they hung up. It baffles me that with protect the criminals more then the hard working patrons

Case #324480414 purchased a refrigerator on 11/10. Delivery scheduled on 11/14. Delivery men refused to bring refrigerator into home claiming it won’t fit. Insisted if I removed screen door it would fit, I attempted to remove screen door but they said I was too slow and didn’t have time to wait for me and they would help but they have 10 more deliveries and have to go.

Left refrigerator in my garage. Call 800-304-1259, phone number provided by Best Buy. Got disconnected 4 times. Got a new date to install, today 11/17. Now I’ve missed 2 days of work. Never got info on time of delivery. Sat home all day, I called at 5;30 and told the driver was in route.

2 men arrived and said they didn’t have the tool needed to remove the refrigerator doors to get it into the house. They too were upset…

I bought new airpods, full price. When I connected them I noticed that they are not new and that their Bluetooth name is E"melia's airpods".

Very disappointed.

Order number BBY01-806809491578.

I COULDN'T CALL THE STORE. You are brick and mortar, that implies personal service. If wasted 42 miles to pick up my phone which the confusing app said was in. Your representative told me my option was to cancel the order and try somewhere else (go f yourself?). I went to the car and saw I could have it next day shipped for $25. I went back to complain that phone service would have saved me $30 in travel expenses and an $30 worth of time. Your representative told me that I could have had expedited shipping for free, but the other person actually told me to cancel the order. I'm out $55

Someone had the bright idea to remove the items purchased from each order and simply replace it with how many items were purchased on that order. When you do preorders or have items running late you can no longer just pull up your purchase orders find the item and see what is going on. I’ve made 50 purchases this year do you know how much of a hassle that is for your customers who purchase often or do you simply not care about customer service??

Someone managed to place fraudulent orders through the Best Buy website, paying with my PayPal account, which was my listed payment method. They purchased Amazon gift cards.

Now Best Buy refuses to refund the charges, telling me to contact the "bank". The "bank", being Paypal, tells me to contact the merchant (Best Buy). Amazon, of course, won't have anything to do with it either.

So.... these huge companies, Best Buy, Paypal and Amazon effectively collude to make it easy (apparently) for crooks to fraudulently purchase whatever they want on Amazon using other peoples' money. And all three institutions point the finger somewhere else!

Best Buy should change name to Worst Buy. Delivery service and related communication? the worst in the industry. never ending excuses for more delays. only by calling them daily will you get an update, creating such frustration that, after 10 days of delays, delivery truck driver lying about attempted delivery, sudden lack of parts and what not, drives consumers up the wall.

will never buy there again.

Looking to buy a vacuum cleaner, waited 10 minutes before having a sales person who wanted to help but had absolutely no clue on the displayed models You really think I’m going to buy something at Best Buy with such miserable service?

I came in for my screen protector replacement, after paying for a life time warranty. The female associate that attended to me said I couldn't fix the new protector unless she does it for me. Even though I told her I would do it at home.

i complaint to the manager instead of apologising he walked me out of the store.

Zero stars. Zero product received. Zero help from online agent. Zero ability to switch to store pickup. Zero resolution. Initiated fraud complaint on Capital one AND Best Buy. Helpful.

This is a classic bait and switch. This is a common tactic judging by many other similar complaints online.

Pouncing on a great price (Lenovo laptop) and paying extra for next day delivery, the scheme gradually unraveled, refunding next-day fee and promising delivery 3 days later via Fed Ex. 3 weeks later FedEx has not received item Meanwhile price has jumped $200 online.

They charged my card immediately and have held my money over a month.

It's a matter for the AG's office but they don't piss around with this stuff.

I purchased a LG - 65" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design. Model: OLED65G2PUA, SKU: 6501495. This purchase was made in April 2023. I explicitly told the sales person that I was NOT Ready to take delivery as my home is under renovations.

I was told NOT A PROBLEM, Best Buy will hold the purchased TV until I was ready for delivery. I have been in touch with Best Buy staff on several occasions regarding the need to hold the TV. Today October 8th 2023 I received an email from Best Buy stating that my order has been cancelled, it's NO LONGER Available! 00!! This is UNACCEPTABLE!!

I expect to hear from a Manager ASAP!

Today I went to exchange a 32 inches tv to a bigger tv. I explained to sale man Andrew. And he said to check the one I want. When I arrived , a second sales man asked him and he Andrew said I don’t know she only speaks Spanish and I didn’t understand.

I explained to the 2nd sales man at no time did I speak Spanish to Andrew. I believe he discriminate against me because I’m was in a Spanish personal called. If you check my account I usually by my stuff from Best Buy.

My phone number is 8456334554 this is where my account is connect.

Worst business I had ever deal with. Bought two digital apple store gift cards on their website back in 2020 and now tried to access to the gift card but saying nothing were found with my email that placed the orders.

Spent two days and talked with numerous customer service representative who told me that there was nothing they can do with the orders since it was placed 3 years ago. I was told the emails to access the gift card were good for 60 days, 90 days, then 6 months from different representatives and it will be expired after that which was not mention in the email or when placing the orders.

I was also told to contact Apple which had nothing to do my orders and i tried to explain that to the representative but they insisted and pushed the issues to Apple. Won't buy anything from…

On 7/22/2023 my husband and I bought a TV at Best Buy in Virginia Beach, store #1460. 99. If we put it on the Best Buy card and paid it off right away we would receive 10% back, which we did in the form of 3 emailed certificates totaling $320.

Yesterday our bedroom TV died, so I go to Best Buy to buy a new one using the certificates which expire 10/7/2023. When checking out was told I couldn’t use the certificates, only my husband. Unfortunately, he is out of town.

He is the primary card holder, but I have my own credit card with the same account #. The original salesman helping me left me and never returned. After 10 minutes the manager, Xavier H. came over. He tried to help me, but got frustrated with the situation.

Eventually telling me that I had already had two and a half months I…

Many, many complaints. * Most agents do not speak English well enough to understand what the problem is that I am describing. * It toom me one hour today to get thru your phone system to a real person who could begin to work on my problem.

* A few weeks ago, an agent took remote control of my laptop and continued to work on the problem, but he ended the call with me and just worked on his own. When he felt he was done, he wrote his summary which I received in an email that said that he resolved the problem and ran a successful test page which was a complete lie.

The problem was not resolved and he did not print a test page. * Today, after the original agent could not resolve the problem successfully (with the mic in my laptop during zoom calls), I was connected to a Level 2 agent who was…

Best Buy Geek squad is the biggest waste of money that I have ever spent. 00 a year for what!!?? The appliances and electronics already come with warranties. The reason I chose Best Buy Geek Squad was for the free installation and the service.

I can get this deal from any other terrible company.

Also, a small to no military discount.... Why follow what other stores are doing? Best Buy as well as Lowe's and Home Depot have lost me as a customer for life!!

Made a large purchase received rewards. Once I got rewards my email stops working and can't login. Already made 4 calls they all say same thing, you will receive an email in 3 days to reset. No reply on all 4 calls.

I bought a mini fridge for your store on Monroe st toledo Ohio. Never opened the box but yet I can’t return it. Or they want to give me a store credit. I don’t shop there at all they had a fridge on sale and that’s the only reason I went there.

Maybe you guys should be more willing to help people. I will never set foot in another Best Buy as long as I live yall con artist.

Brought my computer in. They made me sign up for a $180 member ship. Kept my computer for 3 days. Said everything is fine. Took it home and it had the exact problem from before I brought it in. Now they want me to pay a deposit to send it out and pay for any other repairs.

This is crazy I will be reporting to the BBB and every other website I can. I will be very vocal in telling people they steal your money and don’t fix anything. I will also be contacting 7 on your side and better get baquero on channel 4. This is not fair

I had spoken to someone back in June and July 2023 about them canceling my Geek Squad Total Protection Plan. They reinstated the plan but when i called for service the teck said i had to pay for the services.

I asked him why because i have never had to pay for service before. Could someone please reach out. I’m at a lost.

Also I pit money in account to pay for the service and it was never taken out..

You guys sit here are charging me for items that I didn't get but expect me to pay for it when you clearly see that those items went to an address that I haven't live In in a year poor customer service I'm not paying for items I didn't get and whoever ask me about best buy I won't give a good you people are the worst company I've ever had to deal with you will not get my service anymore.if I could of gave a 0 I would've. order BBY01-806790643730

In 2021 I bought a refrigerator and a washer and dryer the no interest was supposed to last for 24 months they stop it at 18 months July 2023 which put me over the limited I called to complain. 00 service fee to install the refrigerator that wasn't true I never gave the sale person permission to do that I wasn't even moved in yet this all was done on the phone so

I don't really know what else he tried to cheat me with I never got the receipts it was supposed to be mail to me I call several times never got they said the sale person was supposed to mail it. Dose it matter who mail I need to see what else he added that he wasn't supposed too.

So I close my account I can't be with a company that lie to there customers. 00 dollars still not resolved my phone number is 708 707-6333 If we can't…

v. , I noticed a young man. I asked if he worked in that department and he said no. I asked who worked in that department and he pointed another guy. As the guy assisted me, I noticed the other young man assisting a couple.

I left out the store. Sat in my car then proceeded back in the store to talk to a manager. The manager and I walked to the television department. He told her I asked where the normal t v 's was. LIES!! I was discriminated against.

It's Herat breaking because I've been a loyal customer at Best Buy for many years.

Being inspired by the reputation and fair clientage relationship, I purchased an online iPhone 13 which was picked up on 9/16/23 at the Frisco outlet. Unfortunately, the phone in question couldn't meet my expectations and standards of practicability, hence today on 9/19/23 same was returned at Mckinney, It was astonishing that despite making a protest$ 45 were deducted as restocking. Grounds of complaint. 1.

Law on sales requires that the Seller shall provide the terms of return in a transparent manner without applying hidden clauses, 2. More precisely in case any condition of deduction is to be imposed, it should be clearly laid down, and customer consent should specifically be obtained. 4.

It may also be noticed that while receiving the phone from the pickup counter, the concerned lady…

I went in for an SD card. The first person I encountered was unhelpful and distracted. The second person helped me find the third person. The third guy was unhelpful and couldn't care less. " So disappointed. I could've had better customer service at an understaffed Walmart.

I will never buy again from your store. I purchased a TV that was going to be delivered, your truck broke down. They had to off load, the associate call me and asked if I can reschedule. I said Monday would be fine.

Got the set up appt, but couldn't complete. Talked to 5 different out of country persons,not allowed to contact local store. Had to drive 20 miles there. They couldn't find my tv. Didn't have any in stock. Got a message today I guess they found it, will deliver two weeks from today.

So I have waited 3 weeks for being nice. Never again. Changing your delivery was a mistake. You need to rethink. My order 1123255396472. I would give you a 0 if I could.

DeDe (GM) at the Best buy Location in San Antonio, TX / City base ... was very unprofessional. Best buy hires anyone off the street. She is unapproachable!!! Very rude along with all her employees. Will never buy from them again .

I usually don't go or buy from them and now I know why !!

I was looking forward to setting up my new Home Theater and headed to Best Buy in Destin, FL. I was looking for some essential items for the initial setup which included banana plugs for my speaker wire and connectors from the Preamp section of my Denon 3800h receiver to an Emotiva power amp.

The Destin Bestbuy did not have common Banana Plugs for speakers. I asked the store manager and questioned him why such a common item was not in stock. He was quite ignorant and certainly uncaring as to why his store was out of stock or when it might be resuppliquestioned him about the item I would need to connect my Denon receiver pre-out jack to my Emotiva Amp.

This Manager of Bestbuy had no understanding of this configuration and was quite insulted as I called him out on his lack of basic…

Very poor customer service at the store in Grandville MI. The appliance Geek Squad very poor service. Either follow up as they indicated.

55. I arrived at the Best Buy store located in San Marcos, CA, on Grand Street at 7:17 PM to pick up the order after being notified by text that it was ready. I also spent about 10 bucks in gas to pick it up and return home.

I immediately unboxed it because I had an urgent use for it, and it would not power on. 5 hours later). I was told by the manager, Jordan, that I had purchased a bundle, which I did not understand and it was NOT clear on the order receipt…

i just want to know why i loved working for best buy i felt comfortable

Arrogant, unprofessional installer was sent to my home to complete an installation and he was very unprofessional.

Over a year ago, your Philadelphia Best Buy sent a third-party contractor to install a dishwasher I purchased from you they destroyed my kitchen. They put nails through the back of my breakfast bar and through my granite which is cracked all the way across now to the sink the dishwasher wobbles in and out and I’m getting more water damage in my kitchen and I have not heard a word from your company so who is responsible you or the third-party contractor you hired