Best Buy

4 ghz (which I require for the programs I need to run). Because I'm busy, I just opened it this weekend (2 weeks later). 3 ghz. 4 ghz. 3 ghz and that Best Buy had to make it right, because they falsely advertised (or made a legitimate error, who knows), and I purchased based on that ad.

After scaling it up at Best Buy to 3 different managers, their party line is that if it's been more than 15 days, they are not liable for anything, but they will give me 10% off my next purchase! Are you kidding me?!

Their error, I purchased a product in good faith, which they did not provide, and they will not let me return it. I will never buy from them again.

Hi

I ordered iphone14 plus from bestbuy online. It was back to school sale. It was open box order. I ordered in rush so I forgot to change city and postal code. As I just moved to New address in Mississauga from brampton. I immediately released that I only changed street name and number but didn't change city and postal code it was early in the morning around 3 Am so I contacted online chat group I have saved the conversation. I told the agent to change city and postal code before it ship out. He told me he send the email so donot worry. I ordered my phone on Friday night and Saturday morning. So I contacted customer service on Saturday i spoke to some one to change the address she told me donot worry I will send the email. So Monday Sept 7 was long weekend I tried to contact bestbuy…

I purchased a Samsung washer & dryer from Bestbuy and it was delivered on July 28, 2023. the dryer was broken at delivery and the delivery tech reported the broken appliance but left the appliance. I then had to call to reschedule the pickup of the broken appliance in which that date was scheduled for August 4, 2023.

That scheduled pick up was then cancelled due to the dryer being connected to the gas line in which they knew this because I informed them when the appointment was made. I have been calling ever since Aug 4, 2023 to have this dryer picked up and now it is Sept 6, 2023.

I am also being charged for a broken dryer while it is sitting at my house in which I have already purchased a functional dryer from another vendor. Every time I call I am told the system has a glitch and…

I bought an apple phone a few months ago and it kept dropping service. Went through the process of getting a replacement phone which took 2 weeks. Replacement phone was another model, the camera doesn't work and there are issues with the volume.

Was never informed that the replacement phone that was sent was going to be my new phone. I understood that I was given a replacement so that the geek squad can determine the status of my original phone. Turns out that this defect replacement phone that I received is the end of the process.

That is my "new" broken phone. Since the replacement does not work properly, and is too big for my tastes, I am now expected to return that replacement phone to get another refurbished phone. Original phone was still under Apple warranty since far less than…

I ordered a tv, sound bar, and mounting kits in 23 Aug 23. I was told all if this would be delivered and installed for free in 25 Aug 23 since I'm a total tech member.

The order was mistakenly tagged with the incorrect address. I had to go back to the store to get the order updated with the correct details. I had to just take the items home myself then wait for installation. It was pushed back to Saturday, 02 Sep 23 due to no fat of my own.

On 02 Sep 23 the order was delayed again and rescheduled for 7 Sep 23. Because I'm only off work on the weekends it had to be moved to Saturday, 16 Sep 23.

Seriously? What's the point if being a total tech member? I'll have to call another company to come mount and install the tv and sound bar.

This is unacceptable. Purchased the equipment on 23 Aug…

Had a confirmed appointment on Saturday September 2,2023.Received confirmation window from 7: AM to 11am. Service rep who is a 3rd party never showed up.

I called Best Buy’s customer service and was told they did not have a number to contact the 3rd party and I should just wait as the tech would be out.

Waited for an additional hour and called Best Buy’s. Was told not to worry as they emailed the technician supervisor and they would get back to me in 30 minutes. That did not happen.

There seems to be no accountability from Best Buy’s.

I will never use Best Buy’s service again. Their lack of accountability is terrible. I will not frequent Best Buy’s any longer.

Went to you store in Frisco, Tx last night 08-31-23. I had the worst experience in your store.

First of all we were not greeted as we entered as the greeter was on his phone.

Second we went over to by a washer and dryer. We waited over 20 minutes to get help. I went to the front where the greeter was standing and I asked for the manager . He informed me they were too busy to come down and talk to me.

As a Regional Manager myself I would have fired then all. When the manager did come down he showed no interest in helping us at all.

Horrible outsourced customer service reps that don't know a thing about the products. They can't even get preorders out on time

Bought a Samsung TV for my son for college sis not open it right away until moved into his apartment. It was damaged screen cracked Best Buy would not exchange it because was past 14 days. Gave me warranty phone number they said warranty doesn’t cover physical damage and Best Buy is liable.

After being on hold back and forth with an agent for an hour he said can’t offer anything. Stuck with a broken $600 tv now. Terrible customer service.

I was having a TV delivered. I was told the hours would be 11am-3 pm. I called twice that AM to verify w/ best buy i would receive a call before the delivery so i could make sure i was home for someone to let them in.

I work and live in the city of Philadelphia. I never received a call, updated email, nothing. I called in around 4pm and was told that they tried to deliver to my place and after arguing w/ the representative I needed the tv delivered this week b/c of an event i was having.

i was told multiple times that won't happen and it won't be delivered until the next week. I asked to be escalated and i was told the department has no one else to connect to. I was then told i was called for the delivery and they called 215-336-2212.

That is South Philly best buy store. You mean to…

Recently purchased a major appliance. Upon installation a crucial wheel was missing, installers had no clue what to do. Went back and forth with Samsung and Best Buy to no avail. After three calls to BB customer service was told to return to the original store to resolve.

Drove 30 minutes to San Marcos. Upon arrival the young lady in customer service did a fantastic job in helping to resolve the issue At one point Paige in customer service contacted the manager for assistance and it was obvious by the conversation that the manager Stacy was of no help so P was on her own.

At this point I wanted the one month old appliance to be picked up and a new one delivered and of course they were out of inventory. In the midst of all this the manager was in clear view (about 40 feet away) and…

Purchased a cell phone on Sept 25 2021 Bought the extended Warranty $89 which should cover for devices $250 to $299.99 for two years A few days ago my phone started with battery issues. Note In My Devise the built-in batteries were not intentionally designed to be replaced. Sunday 8/27/2023 was in the store for almost 3 hours and the Geeks couldn't do anything. Monday 8/28/2023 called the Geeks and they couldn't do anything about the Battery On Tuesday 8/29/2023 when to the store and the manager couldn't do anything. Tuesday 8/29/2023 Call the Geeks again and they scheduled an appointment for Saturday, September 9 at 10:20 in the store

I do have a question. If I was in the store once and they couldn't repair the phone on Sunday 8/27/2023,... what they are going to do on Sept 9 2023?

Last…

All in all I have spent hours of time wasting…

I purchased 4 appliances in July 2023, delivery was August 10th, 2023. the dishwasher was damaged prior to entering the home and refused. IT was soon discovered after the delivery staff left that the refrigerator was damaged as well. I called customer service and they said to take pictures and e-mail them and they would get back with a response.

no one ever got back to me and a follow up called was made the following week. 00 on a $1,800 product was not sufficient. New delivery was scheduled for August 25th, 2023. I later went to the Best Buy Amherst NY to speak with the management there regarding the issues, they stated someone would get back to me the end of business day. No one ever did.

Curious as to why i hadn't received and e-mail regarding the exchange of refrigerators I again…

Placed order at the store. Time sensative. They said if i shipped to home it would be faster. The item didn’t arrive on time. Called Best Buy they said to talk to fedex. FedEx said to try and talk to the store.

Since the order was placed at the store. The store said that it wasn’t their fault that everything on their computer was green. And said that it left their facility. Talk to fedex. Called FedEx again and they said to call Best Buy corporate.

Best Buy “corporate wouldn’t do anything for another 2 days. …… This is a complete run around. Would like a some support from someone who can make decisions. This whole process turned really complicated this is the first time i ever had something shipped from Best Buy. Always purchased in store.

I have always went to the Boca store as i saw…

Yesterday I went to the Best Buy in Noblesville, IN, and was helped by a terrific young man who was their new assistant manager. He was kind, thoughtful, explained the differences in IPads so that I could make an informed decision in my purchase for a nephew who is terminally ill.

It was important to me to have good picture quality so he could FaceTime with his grandsons and watch the new “ moments” slideshow of pictures. That evening we got it all set up but FaceTime wouldn’t activate. At 10:30;this morning, I called the store to speak to the one I purchased the iPad from, bypassed the robot calls and finally got to a live person.

When he asked how he could helped, I told him I wanted to speak to the asst mgr at the store, but he said I could not. Why pen I asked why, he said I couldn’t…

My son and I were interested in talking to someone about cell phones. There were 3 workers in the area talking and not one approached us to see if we needed any help. This is the second time we have experienced this and I highly doubt we will ever go back.

Let's just start this with a general statement of complaint that I am certain you get all the time: Your customer service system stinks. It's so bad, I wonder why you bother with it. On Aug. 15, 2023, my wife and I purchased a Whirlpool refrigerator at the Best Buy outlet, 2478 Central Ave. in Yonkers, New York. ORDER NUMBER: 1123227398053.

The salesman was Marty Walsh. (I want to stress that Mr. ) Mr. Walsh told us that the appliance would be shipped to us on Friday, Aug. 18 and that we would get a phone call 45 minutes before the delivery was made.

On Thursday, Aug, 17, I received a text message from Best Buy confirming that the delivery would be made the next day, Aug. m. m.. A second confirmation came via text message the next morning. Terrific, we thought. m. came and went...

and…

I live an hour away from Best Buy. I purchase a lot of items from Best Buy and sometimes I just need to speak to the manager of a store. I have never been able to speak to anyone in the store.

Even if I call the local number it routes me to customer service in “India”. We should be able to call the local store and get direct help instead of having to drive an hour to get help. Please fix this issue.

I bought a Samsung TV on June 13, 2023 for my father who was going into a nursing home. When we got to the nursery home and finally set up the TV on July 12, 2023 we noticed the top right corner was damaged. The nursing home threw away the box sadly after his room was set up. I called your customer service about this and they said it was past the return time but, due to the circumstance, they would gladly come out and swap out the tv with a replacement.

The chain of events:

We scheduled an appointment for July 22nd, and no one showed up. I called the next day and asked what happened, they said they didn't know but, that the tv was not in stock any longer and they would need to substitute with a smaller version of that tv and we agreed. They refunded me $100 for that smaller tv and set up…

There is a disconnect between the ordering/email product and what really happens on the store. I received an email telling me my order was ready to picked up. When I arrived I was told my item was still on a shelf in the warehouse and they were looking for someone who could get it down.

Only a 30 minute wait, but very frustrating. Days after picking up my item I’m getting texts and emails threatening to return my item to stock if I don’t pick it up. Nothing that can harm me or my purchase, but leaves a very bad impression, and sours my attitude toward any future purchases.

I am 70 and Desi your manager in Thousand Oaks just literally threw:me out if your store yelling at me at 8:45. I came I n at 8:15 to buy a camera, computer and phone and not one sakes person was on the floor or even at tge registers or check out.

I found a young man putting items away. He paged Desi your manager. She said get out it's too late at 8:45. She was very agressive and telling at me! I am shaking in my car. J am 90lbs:and 5'4".

An African American sales:person came ouf she:was so agressive and inches from my face! She:said get ouf or she'd throw me out. I fell shaking as I tried to run out the door. I called 911. She said I can get any higher u p than her, and refused to help me.

She wanted a physical fight! Please:call me at 818 468 5665.

Got a new refrigerator installed without the water line and now my cold water is off on my kitchen sink because, if I turn it on, it will spill out. Called in to get another install scheduled and they were only a available 3 days a week on days I was not available. Horrible experience.

i went to best buy to purchase a counter top ice machine. i saw some online and wanted to see it in person. i waited for a person that was with a customer. when she was finished i asked her about an ice maker that was not on display but was on a upper shelf.

she stated they didnt have one on displ;ay. i pointed to the ice maker on a upper shelf. She repeated to me that there was none on display and walked away. she could of gotten one down for me to look at but was not interested in doing so.

The man at the door asked if I found what i was looking for. I explained to him what occured. He asked me who the sales person was and i told him she had very red hair. I didnt get her name.

He knew who i was referring to. I left and went to Sams club and purchased and ice maker. Never have I been…

Rude and attitude at the walk in desk. The skinny black huy with glasses was not only rude but arrogant. Six months ago I bought an ankor battery pack. He says that they only sell Best Buy battery packs. Untrue.

I've bought several battery packs that were not labeled best buy. He then wanted to argue with me at the desk. I walked away because he was being an idiot. He didn't even bother to look anything up. com. he should have done that.

He's rude and needs to go.

Talked to someone on chat who said that if I went to my store the people could pull a specific squishmallow from a 12 set #SKU. Happy, I called the store to check. I was told yes. I go to the store and i was told they can't & they don't even have what you have advertised!!

I don't blame the employees.. I blame you!! I have disabilities & I had to go to the store to find out its a big lie!! Thanks Alot for Nothing!!!!

The first time walking into bestbuy at Whittaker, I saw a great deal of $400 for an open box sound bar system. The only note sated missing hardware. So when I went to ask for it it was missing the rear speakers but the note never advertised that. MISS ADVERTISEMENT.

Ask to speak to general manager and he came. He didn’t want to honor his product with missing hardware only. So I left angry cause that was bestbuy fault for not specifying “rear speakers missing”. Today 8-14-2023, I tried to return my tv that was an open box item.

The reason because it was already internally damaged and cause the screen to crack. Amanda did not want to do anything for me. Her customer service skills is a JOKE. How is it my fault if the screen cracks due to internal damage.

I also told her about my total care…

Know your customer base. Your hiring practices and advancement process for minorities only have lost you this customer and probably many more. Can any company afford this in the economic environment? Your company seems to think it can; we'll see.

Your company now becomes a "nope" for my family. Mile

I love Best Buy. Every computer, appliance and TV I have I buy there because their people here in clearwater are awsome. 10 per bag. I cant believe it. 0001$ and they want me to pay a dime. Well I will not, not today, not tomorrow, not ever, and especially not in Florida.

I guess I will have to start shopping on line for the things I need.

I ordered two gift cards for my son and daughter in law. One for a Birthday and one for their anniversary. I was notified that the cards were to arrive earlier than expected. Then when I checked the cards were routed from CA to Phoenix (which is 20 minutes from where they are going, then to Birmingham Al which is way out of the way.

When I call Customer Service I get a rep that kept repeating that "something" happened to the cards and new ones are being sent. Hmm I asked what happened to the cards and she said "something". Well where they lost?

Where they shredded in a machine? Where they stolen? All she could say was that "something" happened. I asked for a Supervisor to be told I couldn't talk to one. Nope not going to transfer you to a Supervisor. The reps (I was on a chat too) are…

Hello, my son purchased windows 11 at a local Best Buy. It's a digital copy with the license key on the receipt where you can obviously see if the key has been used, When my son was putting together his new computer, his new computer had windows 11 on there, so the need for the purchased at Best buy was no longer needed. So we go to return the item, which states " Return/Exchanges Policy: 15 days on most purchases. Activatable devices have a 14 day return policy". The gentleman at Best Buy told us we can return the item as long as we have the receipt. It was purchased 8.4.23 @4:12..The customer Pin # is:11410051625080423. So we are well within the 14 day return policy. Windows 11 license key"TWN9H-FCY2H-D3429-8QKQV

So that's the background. We go to return the item today. The gentleman…

bought a TV for rv. sales agent the gave me Gift card. 00. 00 less than purchased asked why she stated return policy I asked if she wanted the gift card returned. unable to verify activation. explained 2 or 3 times to diff. people.

by then actual salesperson gone went home to see if this indeed was the gift card returned and then spoke with a manager should have never come to that I don't believe that a 2hr. 00 dollar non credit card return.

should not have been an issue manager took GCard. returned my 40 00. to account, so stated. plus a new activated. so stated please be aware. I had done alot of business at BB I will no longer be a customer.

My wife purchased 2 fans when we had our AC go out and we never used them as we got our AC serviced. With holidays and our work schedules, and our baby we haven’t had time to return an in-opened box.

I bring the two fans and was told they won’t give me refund or even a store credit. I had to purchase a $50 membership! Why would I do more business if I can’t return something I didn’t use!!? No manager would help and I need to take this to corporate!

Please reach out to rectify this.

My family will never shop your WOKE stores again.

Make you another bud lite winner.

I am a 92 year old widow living in San Antonio, Texas on a fixed income. On 8/2/2023 I purchased very hesitantly a Universal Battery Charger at the Best Buy Store at 125 NW Loop 410 San Antonio TX 78216. 29.

I mentioned "hesitantly", because tis charger was recommended to me by the sales clerk to be used for my 35 mm camera batteries. I thought it was rather overkill to spend that kind of money on to charge these batteries.

I was told to take a shot anyway as I could always return the charger within 14 days.

Meanwhile I succeeded in locating a much less sophisticated charger online for a mere $16. I went to Best Buy this morning to return the Universal Charger.

First I was accused of wanting to return the charger without the battery (that is pictured on the box, but was not included in…

Production description is not correct and employee explanation is poor, customer service is poor , rude behaviour by manager everything is bad. So far i have made 2000-3000 CAD of purchases from hereon I'm not going to do anymore purchases from best buy.

I will make sure none of my friends go to best buy . I hope you understand that u are looking valuable customer

Hi, I have a total tech warranty. I brought my desk top in a couple of weeks ago to be repaired. The reason my Computer is not functioning is because I had a bad experience with a best buy tech servicing my computer remotely.

They did not fix what I asked and worked on something else that was not a problem As a result my computer was no longer working. This happened at the height of the pandemic. I did not have any more time to deal with best buy trying to repair it.

I had to buy a lap top from best buy so I could work from home. Now best buy has rendered my desk top inoperable and said I have to just dispose of it. My computer was functioning fine prior to best buy working on it remotely.

I took care of it well. You will see in the records that I put a 3 year warranty on it at purchase…

They are not hiring whites for jobs!!!!! I will never go to best buy again . Disgusting!!!!

On July 30, I made a purchase with you for a washing machine and installation service since that date. This is the third time that my delivery has been canceled without any explanation. Last night I received an automatic call from Bestbye to confirm my appointment and this morning the installer called me to tell me that it would arrive at my house in 30 minutes and

that never happened, I called best buy and they told me that they did not know why they canceled and guess what? For the third time they made another appointment for me, it's been two weeks now and I can't wash my clothes, the first and last time I shop with you, I'm going to cancel my credit card that I have with you.

Incredible that nobody tells me what happened with my order? very disappointed. This is the worse shopping…

J. I WENT DIRECTLY TOO THE. GEEK SQUAD DEPT. TOO ASK A SIMPLE QUESTION!!! I ASKED A WORKER BEHIND THE REGISTER " NAMED. MIKE" WHICH I THINK HE LIED ABOUT HIS NAME IF HE CAN SHOW ME. HOW TOO. PAIR. MY. HEADPHONES!! 00. HE. SAID IT IN A. "VERY VERY. NASTY TONE..

SPOKE TOO ME "VERY" RUDE. I AM. NOT ACCEPTING. THIS!!!!! I AM GAY AND I WILL FIGHT. THIS. TOO THE. BITTER. END!! I FELT VERY. MUCH. DISCRIMINATED. AND I WANT. SOMETHING DONE. ABOUT. HIM!! AGAIN, HE TOLD ME. HIS NAME. IS. MIKE. I ALSO. SPOKE. TOO THE. SO CALLED. " MANAGER" AND. HE TREATED. ME. THE. SAME. WAY!! IM GAY.

AND PROUD AND THERES A. MILLION GAY. PEOPLE IN. THIS. WORLD!! IF YOU. DONT DO. ANYTHING. ABOUT MIKE. I WILL. TAKE FURTHER. ACTION!!! I WILL. BE. WAITING. FOR A. RESPONSE. FROM YOU. WHOEVER. YOU. ARE. AGAIN " HE SAID…

My washer and drawer were to be installed today. Technician NEVER showed up. I called customer service twice and got empty promises. I took a vacation day from my job for nothing. The W&D were delivered over a week ago.

So on top of my troubles, I am paying for an appliance I have not been able to use. Way to treat customers, Best Buy!

I have been trying to get TV's mounted for 7 weeks. The Dover Manager never returns a call. I have had my appointments rescheduled numerous times,once they didnt even show. I have called and spoken to numerous people and was promised a new TV and mounts would be sent with tech to avoid anymore issues with installation and yet again they show unprepared to handle the issue.

This Thursday will be 7 weeks with 4 different people coming to he house and no resolution

Worst customer service ever so tired of explaining myself

Best Buy has the worst customer service. I purchased a dryer and waited months for it because it was on back order. The specifications said it had WIFI connectivity and was app controlled although I was not able to figure out how to set it up and there was no WIFI signal button like it said to press.

I reached out to the manufacturer who emailed me and said that this model in fact did not have WIFI connectivity and was not app controlled. I reached out to Best Buy 2 separate times and of course got 2 different answers one person said it was and the other said it wasn't.

I stated that due to their error I wanted one that was and did not feel I should have to pay the difference but they refused and continually told me I would have to pay the difference, could return it or go speak with…

I was at the store by Rosedale looking for a TV. When I finally got a clerk, he was more interested in talking to his friends about his phone than he was in hrlping me too purchased a TV. I decided I would they the Maplewood store.

I was in the store looking at TVs for iver half hour and no one asked if they could help me find what I was lookikg for. I will not longer shop at Best Buy.

I recently bought a washing machine and notice the next day that the cold water faucet was dripping. When they came back out to look at it they said I needed a new valve and call a Plummer. 00 to have this done. 00 for this. Sincerely, Christian DeVore

Made an appointment with Best But Daytona Beach geek squad regarding getting a full on my tv and improving the picture quality. The person at the store was very nice and scheduled an appointment for today August 3 2023 between 8:am and noon.

At 9:12 I received a call from a Matt who rudely asked me if the call regarded a tv recalibration . I said I wasn’t sure but explained the problems. He the informed me with an extreme rude attitude that Best Buy doesn’t do that anymore and it would cost me at $125 to have him diagnose the problems even though I have a service contract for years and have bought all my appliances at Best Buy for years.

He rudely told me to go read the contract and I hung up and Matt called back and I called back and from there he started to really rude and…

A refrigerator was purchased on Saturday, July 29th with the assistance of employee, Ms. Irene Morris. We navigated through the chrome finished stock that could be delivered by Tuesday, July 25th (the earliest date) The confirmed time being the hours between noon and 3:00 P.M. I believe. After the confirmed time had passed I called the number associated with the delivery schedule and spoke with Nancy. She read the notes that an attempt was made to deliver. I did not receive a call nor was the front door bell used so that I could guide the crew to the garage apartment in the rear where the refrigerator needed to be installed.

Rescheduled for Saturday, July 29th. The truck arrived and after measuring the stairs on the deck leading to the apartment it was determined that this needed a 4 man…

I have called my local Best Buy twice during normal business hours and they send me to voicemail. I’ve left 2 messages and haven’t received a call back. Unacceptable customer service.

We bought 2 televisions, washer, dryer, refrigerator & all small appliances for our brand new home. Upon delivery, washer is dented & they broke our dryer getting it out of the truck. Things happen & not a huge deal if it’s handled correctly.

When we called in to see when they were sending a new one out, the customer experience agent & supervisor said there’s nothing they can do and to wait 48 hours for the order to be updated. We spent more than $14k in cash for it to be broken by your company & you do absolutely nothing to rectify.

They said we have to schedule it to be delivered once the order is processed back. No, send us what we paid for & deal with the broken pieces when your delivery technicians come back in for the day. This was not on us & I cannot believe this is the “service”…