Best Buy

I bought a MacBook on BestBuy 07/26 . the delivery would be made on the 28th through the signature ( that was required by Best Buy, I didn't go to work just to receive the goods.. the delivery person claims to have left it at my door, I didn't authorize it to be left at my door, I have a camera and she didn't deliver it and she didn't arrange it either no proof (such as photo or signature).

I got in touch with BestBuy and they said it was delivered and that they won't reimburse me. I went to the police station and they filed a report.

My husband and I have bought 5 smart TV in the last year from Best Buy! We are transitioning over to a smart house. I had two TV's delivered in the last two days! Some delivery company name Gee! Came to my door with his whole family wife and kids with my new TV and said the box was ripped and stated he wouldn't accept and would do an exchange!

Well come to find out he did a refund and caused me a lot of headache! So my husband ordered me another one why I waited for my refund! My husband Alberty Young ordered a TV and my son Jayden Young and his girlfriend picked it up and we got it home.

We opened the new box with the Roku TV and my second new TV in one weekend doesn't have a TV CORD!! So what good is a TV without a cord. Then on friday when I called to complain about the delivery I was…

Hi I was going to but the bowflex max trainer 9 that was on for $1799 then another $600 off in cart. When I was adding in my payment info then hit confirm it said sold out. But when I added it to my cart it added one. How does this happen.

Now there is none left and I lost out on a great deal. Once it’s in someone’s cart and they are at they payment info you punch in. It should not be able to leave my cart. Very unhappy with this experience e

I will never buy anything again in Best Buy. I had in the past bought all my appliances for the kitchen. Now, I bought a small condo in Florida so I thought I would remain a loyal customer. The refrigerator was originally bought 4/14/23 and the rest (3 other appliances) on 6/24/23.

I was originally promised delivery on 7/19/23 which the store changed until Friday 7/21/23. The time I was 9:30Am-11:30Am. I woke up Monday to an email that part of my order was canceled. I called at 9:05AM and spoke to a Norman and he told me the refrigerator and dishwasher were to be delivered but the range and microwave were not.

As I was waiting for the order, at 10AM I called and spoke to a Grace who told me the opposite. I asked for a supervisor to call and she told me to cancel the order, nothing is…

We purchased a Samsung 55" TV less than 60 days ago. yesterday he TV went black on the screen and nothing will work to resolve it. We had purchased a warranty through best buy and we also still covered by the 1 year warranty from the manufacturer.

We contacted the Best Buy customer service department to get someone to look at the TV. We were advised that no one could come out to look sat the tv for at least a week. The TV is less than 60 days old.

I explained that is unacceptable that we shouldn't have to wait over a week to have someone resolve this matter - the TV is less than 60dpd and needs to fixed or we need to receive a refund or a new TV. They rep refused to assist me.

When I asked to speak to his manager or any manager he refused. I asked to speak to a mgr at least 5 more times…

I had the worst customer experience at your, 6707 Vine St. store in Centennial CO. with Austin Baker, the car audio installer. This guy with a big chip on his shoulder threaten me and was screaming at me. I had to get the store supervisor Tommy Walker to get my car back from this lunatic.

I had gone to this store approximately 3 weeks earlier to see what kind of stereo I needed to put into my 2006 Porsche. I spoke with Austin Baker, he claimed to be the lead installer. He have me a list of items I need to buy. Total cost was $1400. I order the stereo components HE had listed. I than made an appointment for July 26th at 10:00 am to get the install. I dropped off the car at 10:00 and noticed he seemed a little agitated. He was short with me when I asked if he a rough idea of when the car…

Repeated attempts to force me to perpetual renewals of "service" never wanted

This is not the way to maintain a good business. The association with McAfee and Trend Micro damages the Best Buy brand. Repeated attempts to force lifetime subscriptions to these two services are making me reconsider any future involvement with Best Buy. If a company forces unwanted products on a potential buyer, it risks hurting its brand. I am at the stage where I will think twice before going to a Best Buy location to purchase equipment.

You might want to re-think this current approach. Judith Gehrke - unhappy customer

Sorry to say after being a loyal customer at best but for over 20 years.

I have decided to stop shopping at Best Buy.

I am sure that my complaint will go ignored as it was at the several stores I visited in the past several days, but at least I have the satisfaction of knowing I never have to go through it again.

I went into Best Buy to buy a large television screen TV and could not get service, there was only one man servicing the whole department.

He was chatting with a customer Smalltalk while several of us waited.

This was at the Best Buy in Culver City on Washington Boulevard ,

I got so frustrated I complained the the manager who told me the employees were all on break… at 7:00 at night? But one day before I had entered the Best Buy over on Sepulveda and Slauson in Los Angeles,…

I have placed an order for a New Dell Computer from our Local Store, in North Carolina, 45 mile from my house. Due to the fact I am Disabled and do not drive. Only to find out it is being shipped from California, & by UPS Ground.

I placed the Order on July 17, 2023, now one week later it is still in California. Best Buy tells me it will be here on July 26th. 40. Never again will I Purchase a thing from Best Buy. This was my First Order and Last, if there was a Star lower than one, it is what I would select.

Shame on a Company named Best Buy

Too many racist Black people work at the Montclair location next to the mall. The Black manager Anisha hires a lot of black co workers and walks around the store like she owns the place. I will not be shopping at this location anymore till she is fired .

I lost a lot of money doing business here .

I bought a computer from Best Buy they said they delivered by Rodie! No computer ever made it to me! Best Buy Juane Manager is not giving me a computer nor my money back! This is supposed to be for my kids school!

Juane says there is nothing he can do he is from the Best Buy in Metairie! He was no help what so ever!!!! I don’t have my money and I don’t have a computer! Best But should honor my purchase!!!!

I have attached a file of the photo for my delivery! This photo is not of my home!

The Best Buy store in Everett, Washington, warrants strong caution for potential customers. The managerial performance of Kelly Adams from Lynnwood and Andrea from Everett is conspicuously subpar. Despite their recommendation for me to apply for their credit card, they conveniently omitted the requirement for a verification call to establish my identity.

Consequently, despite passing the credit evaluation, my application was unjustly denied due to my failure to make the call. Regrettably, my credit was adversely impacted for no valid reason. When I confronted them about this matter, their response was characterized by derisive laughter and blatant indifference.

It is evident that Best Buy's struggles in the current economic climate are, in part, attributable to such unsatisfactory…

We had an appointment for 11:20am on Saturday 7/22/23 to replace a battery on an apple phone. We got there and were told by the worker that they had one battery left but it couldn’t be fixed because the apple technician was not there until 12:30pm.

I find it absolutely ridiculous that the company would take appointments for phone repair and not have the appropriate staff there to fix it at the time of the appointment. So now we waste an hour and 10 minutes walking around the mall.

We go back at 12:30pm and then we are told that it will take an hour and a half to complete the battery replacement. Are you kidding me? Why were we not told how long it would be when we were at our appointment time of 11:20am?

If we were told this we would have left at 11:20 am and rescheduled. Now, it will…

67 online, after giving me three different delivery dates the geek driver showed up on 6-16-23, the driver attitude was bad upon arrival, they never took the refrigerator off the truck because he said he didn’t like my wife response when she said it about damn time y’all showed up. She responded in this manner because we had been given three different delivery dates and times and no one showed up nor called to explain the reason for none delivery, try living out of coolers for a week with a six year old in the house, because of the way this was handled we lost about three hundred dollars worth of food.

67, your site said 3-10 days my money would be on my account, all I get is lies and drop calls when I inquire about my refund, I don’t believe my refund delay is an isolated case, it is a…

Best Buy 7-20-2023 7601 Penn Avenue, South Richfield, MN 55423

To Whom It May Concern, I have been a loyal customer since your store opened up in Hagerstown MD. I used to shop at Circuit City before, but we all know they went out of business. I have bought everything from you that your store in Hagerstown supplied over the years, from something as simple as the TurboTax software to TV’s, Computers and Refrigerators, as well as a lot more. I am reaching out to your corporate office as a courtesy to your company, and for you to have the opportunity to correct these things before I file a complaint with the FTC the BBB and as well start to post documents on social media showing how Best Buy has violated federal consumer protection law and as well with the chat transcripts, show how your C/S…

I went to my local Best Buy in Little Rock Arkansas to purchase a power inverter. I asked an employee who was walking through the store and he pointed to an area and said it should be there. Well it wasn’t there.

Asked a different employee and he said to go ask someone at customer service area. So went there and the person there said that they were short staffed and for me to wait 5 to 10 minutes. I waited a couple of minutes and asked the guy again if the sold the power inverters his response was “ you need to just wait Jesus” in a how dare you interrupt me disgust voice.

I asked to speak to a manager and he informed me that he was the manager and for me to leave the store. I asked why I should leave the store i simply want to purchase an item. He said if I didn’t leave he would call…

BEST BUY GEEK SQUAD ARE UNINFORMED LIARS! PROBABLY BECAUSE NO ONE EVER TOLD THEM THE TRUTH. I'VE BEEN LIED TO REPEATEDLY. MY 8 YEAR OLD COMPUTER KEEPS LOSING CONTACT WITH THE INTERNET, SO I WAS ADVISED TO PROBABLY PURCHASE A NEW COMPUTER.

LIE #1: AS A GEEK SQUASD CUSTOMER, THERE IS NO EXTRA CHARGE TO INSTALL A NEW COMPUTER NOT PURCHASED FROM BEST BUY. TRUTH: THERE'S A $150 CHARGE. LIE #2: THEY CAN TRANSFER EVRYTHING FROM THE OLD COMPUTER TO THE NEW ONE.

TRUTH: ONLY PERSONAL DATA CAN BE TRANSFERRED. ALL PROGRAMS HAVE TO BE REINSTALLED. THE EXCUSE I GOT FROM THE PERSON ASSIGNED TO DO THE WORK - GEEK SQUAD ARE JUST SCHEDULERS AND DON'T KNOW THE TRUTH, SO THEY JUST FABRICATE AN ANSWER.

SO NOW I HAVE A NEW COMPUTER AND CAN'T USE IT UNTIL I FIND A COMPANY WHO CAN TRANSFER EVERYTHING FROM ONE…

BEST BUY GEEK SQUAD ARE LIARS! PROBABLY BECAUSE NO ONE EVER TOLD THEM THE TRUTH. I'VE BEEN LIED TO REPEATEDLY. MY 8 YEAR OLD COMPUTER KEEPS LOSING CONTACT WITH THE INTERNET, SO I WAS ADVISED TO PROBABLY PURCHASE A NEW COMPUTER.

LIE #1: AS A GEEK SQUASD CUSTOMER, THERE IS NO EXTRA CHARGE TO INSTALL A NEW COMPUTER NOT PURCHASED FROM BEST BUY. TRUTH: THERE'S A $150 CHARGE. LIE #2: THEY CAN TRANSFER EVRYTHING FROM THE OLD COMPUTER TO THE NEW ONE.

TRUTH: ONLY PERSONAL DATA CAN BE TRANSFERRED. ALL PROGRAMS HAVE TO BE REINSTALLED. THE EXCUSE I GOT FROM THE PERSON ASSIGNED TO DO THE WORK - GEEK SQUAD ARE JUST SCHEDULERS AND DON'T KNOW THE TRUTH, SO THEY JUST FABRICATE AN ANSWER.

SO NOW I HAVE A NEW COMPUTER AND CAN'T USE IT UNTIL I FIND A COMPANY WHO CAN TRANSFER EVERYTHING FROM ONE TO THE…

com Not a happy person and my days of visiting bestbuy and recommending anyone else to shop there are far and few betwen

BBY01-806776976858

On July 9th, 2023, I started to look for a Television to purchase since my in-laws will be visiting on the weekend. Best Buy had the TV that I wanted on sale as well as Amazon, but instead of buying it NEW at their sale price, I opted to buy their OPEN BOX verison since it stated it was in Excellent condition. On Bestbuy.com, open boxes have different standards. Here is the standard for Excellent Condition per their site:

Open-Box Excellent Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts1See disclaimer 1and accessories. The product will be in its original packaging or a suitable replacement box.2See disclaimer 2Products in Excellent condition can be found in Best Buy stores and online.…

I am going to file a lawsuit against a rep named jarvis located in northridge, CA 91324. Best buy 19350 Nordhoff Way, Northridge, CA 91324

. This rep has been disgusting and has a problem . And he's about to be fired after this lawsuit I'm about to have on him. I'm holding best buy or him liable I rely on stuff to get things done snd this impertinent sideshow has had prevented me from doing this and have had loss because of it . This has cause damage to making income as well as progression toward income this from fixing phones Nad making income from that as this is my local best buy and parts are needed to buy and get stuff done with in order to do things. I rely on getting parts and stuff from best in order to proceed and make my job consistent. Now this person has done so many vulgar…

My 80 year-old father took his laptop to the Best Buy on Carlisle Pike in Mechanicsburg, PA. It was having a problem holding a charge. The manager instructed him to get in line at the service desk. After 30 minutes, he made his way to the front where he was told they could not help him because he didn't have an appointment.

" I'm wondering if this is how employees are trained to treat customers? especially to senior citizens who served their country in the military? If my father was 60, instead of 80, this employee would have gotten his butt kicked.

we will no longer consider Best Buy for any future purchases.

Hello Best Buy,

I had an appointment to drop off my work desktop computer today at 1:20pm est .at your Portsmouth, NH store. I arrived and I told “Maggie” wjhat the issue was with my desktop computer and I offered to share my notes from my 2 previous conversation with the online Geek Squad Team Members.

Maggie told me no that he/she already knew what was wrong with the computer? I asked how could anyone know what was wrong with a computer without inspecting it? They said it sounds like an MSWord issue and they would take a “quick look at it”. I explained that 2 online Geek Squad Techs told me that the issue was serious and that I had to bring the computer into the store because they could not fix it by logging into it. They said that I needed a “Factory Reboot” ie: stripping the computer…

I had 2 phones repaired at the Palm Desert location. You broke both of my phones & they only replaced one of them with a phone that was completely locked & unable to be used at all. this happened in April it is now the middle of July and I cannot get the store to respond to even address the problem they created and I spent over $300 getting these phones repaired.

My recommendation don’t go to Best Buy.

I have ordered Dji drone and samsung watch 5 from best buy and expecting delivery in given time. But when FedEx arrived with the package it was a very small box use to ship phones. I was surprised that how come a drone and a watch can fit in that box.

So i took it from driver and opened infront of him. It was an empty box. So I raised this issue to best buy and fedex both. FedEx asked me to let shipper contact them. But best buy never contacted them to see what’s going on.

They never sent and reshipment even when they can see their is no delivery date. I’m stuck in between where to go. will never ever go to buy anything from best buy and will tell everyone that this is what happens when you package is lost or god knows.

28 june 2023 I ordered and today is 12 July 2023, best buy still…

What used to be great customer service not stinks. I've called 3 times to try to get someone to call me back regarding store employee lack of customer service trying to by my teen daughter a first time cell phone.

I should not have to talk to someone in India when I just want to talk to a manager in a store that's only 3 miles away. We will continue to shop at other places because Best Buy just isn't cutting it anymore.

Was supposed to have expedited delivery on 7/10. 7/10 came snd went with no delivery. Called on 7/11 after much going back and forth they tell me 7/24. I told them that’s not acceptable nothing takes 3 weeks from the time it’s ordered to be delivered and they refuse to cancel my order.

I have received 6 calls saying it is best buy. Looked up the number 612-291-3333. All the sites say it is scammers. I called best buy customer service and tell them I am getting these calls. They tell me they never call.

So I asked them how they got all my information. They tell me they do not know. Well I just opened this account last week. With no answers. I will close my account. It's apparent that Best Buy Does Not protect their information.

Sorry I opened an account now. Will file a complaint with the FTC.

Review: Unacceptable Service Experience with Best Buy's Tech Support

I recently purchased a high-ticket LG TV from Best Buy, along with their tech support service, which promised to assist with any in-home technical issues. Unfortunately, my experience with their tech support team has been nothing short of a nightmare. I am writing this review to express my extreme disappointment and frustration with Best Buy's poor service and communication.

Firstly, the original installation, which was covered by the service plan, was rescheduled at the last minute, resulting in a one-week delay. This inconvenience disrupted both my schedule and that of my elderly father, for whom the TV was intended.

Subsequently, when I needed assistance with reprogramming the TV and remote, I attempted to utilize…

Dear Customer Service;

I visited your store, Geek Squad department to be exact. The service I received was excellent. I am not surprised, this is the second time I have received exceptional service from the same Tech. Her name is Sarah.

The first time I came in I had a sandisk stuck in my tablet. She removed it for me at no charge. She did however talk me into getting a Geek Squad membership and I'm happy I did.

I returned today because my Dell laptop went out on me. I am pretty computer literate (a retired programmer analyst), although not a hardwares specialist. She returned my laptop in great shape with my files intact. As I was leaving I asked her name. I wanted to make sure I sent a complimentary review and a thank you.

I returned the next day to ask Sarah a techie question. I…

INCORRECT APPLIANCE ORDER. SIZE DEPTH WRONG 29" - 30" WE NEED STOVE APPLIANCE 26-27" DEPTH. STANDARD 30 " WIDTH. DELIVERY GUYS POOR CUSTOMER SERVICE AFTER INSTALL NOT FIT STOVE DRIVER ADVISED US TO KEEP ITEM UNTIL EXCHANGE ? WE ADVISED NO.

RETURN THIS ITEM BACK TO BEST BUY. THEY AGAIN INSISTED WE KEEP STOVE APPLIANCE EVEN THOUGH DRAWERS & DISHWASHER WERE BLOCKED BY OVER SIZED STOVE ? DELIVERY GUYS NOW UPSET THEY UNISTALLED NEW OVERSIZED STOVE LOADED IT BACK ON TRUCK.

/ UPSET ADVISED WE CANNOT REINSTALL OLD STOVE ? DROVE OFF. YES LEFT OUR OLD APPLIANCE & GAS LINES UNSAFE KITCHEN GAS CONNECTION ⛽️ HAZARD. WE HAD TO CALL A HANDY MAN TO REINSTALL CONNECTION GAS LINE. 00. LABOR ONLY ALSO CALLED SO CAL GAS COMPANT TO MAKE SURE.

GAS LINES CONNECTIONS SAFE EXTREMELY POOR CUSTOMER SERVICES BY…

purchased an Xbox one about eight months ago. Purchase the extended warranty (thank God). Set the unit off for repair – got a call today three weeks later that the unit was replaced and was in the store for pick up.

Drove 30 minutes to the store to pick up the unit only to find out when I got home that they did not include the power cord that was sent off with it. after five calls to customer service for geek squad and general Best Buy. I finally gave up.

Went to Walmart and purchased a power cord. Your customer service department is a freaking joke. You cannot call the local store. The online help is rude and inefficient and also hung up on me , Best Buy should be ashamed.

I will never purchase another product from Best Buy and if anyone asks I will be sure to relay the nightmare this…

I have a whirlpool refrigerator that the doors and handles have to be adjusted. I had two appointments both were canceled, which I rescheduled all of my personal appointments to accommodate You’re rescheduling, I’ve been a total tech member for quite a while

This is the Galleria Mall Bestbuy in Cheektowaga NY. Since Jun 14 I have been trying to get them to get thingds right. I originally dropped off my computer because it needed a new battery. When I got it back, the battery was drained and wouldn't recharge. I took it back again, and in the process the screen cracked. They promised me it would be charged when it got back'

When I went to retrieve it today, I was the only person there. The 2 people at the counter were goofing around and said they couldn't help me. They simply left me there. Eventually the manager asks me if I am helped and I explain I've been waiting 20 minutes. He laughs and walks off. Eventually a person helps me and it turns out the battery is still not charged.

AVOID BEST BUY ARDEN. THEY HAD MULTIPLE OPEN BOX EXCELLENT ITEMS THAT WERE DEFECTIVE, DAMAGED, and NOT EXCELLENT WHATSOEVER. >>READ MY FULL REVIEW<<

I bought an "OPEN BOX EXCELLENT" 85" Samsung QNED mini LED TV from Best Buy. Original MSRP was $2999, on sale for $750 off, plus open box discount, plus I negotiated an additional $600 off (22.5% off the price after. open box discount, contingent upon me joining the My Best Buy Total. I later found out this is a violation of Best Buy's own policies) Upon getting the TV home, I found that the TV was defective (see attached photos) Essentially unusable.

PART 1: I went back to the Arden store that I bought the TV from about 2 hours prior. When I arrived, they had a line of about 10 people with only ONE person working the register, which also…

I bought a laptop and my usb key got stuck in it. There is no way I can remove and it is now broken. I went to the Geek Squad and they did not help me, they even blamed me for it. How is it my fault? All I did is put a usb key in it.

My laptop is brand new and I now have a usb entry that I can't use and I got no help whatsoever from Best Buy.

I purchased an Apple pen and decided against it. I took it back to the Apple Valley Best Buy and instead of crediting the card I paid on they gave me a gift card. I rarely shop at Best Buy so I am out all of the money that I paid for the item.

This store is a scam. Do not shop there, if you do they will scam you also. In there return policy it states that the card you purchase it on will be credited, and then they turn around and give you a gift card instead.

I will never purchase from them again.

I had purchased something off Wells Fargo Rewards on 7-6-23. It was written that I needed an email to take in store to pick item up and it would be in 24 hours. I waited until 6 pm on the 7th.

I called the Mankato store and asked about it and that I did not have the email. I did have the order number. I gave that to the gentleman I was talking to he stated he needed the account number.

I told him I did not have one, he then stated that he could not help me. I said you have the order ID. he said needed an account number. I once again said I did not have one. He said once again he could not help.

I asked to speak to manager because I did not have an account and did not understand why he kept saying I needed one for him to help me. I asked to speak to manager because we did not have a…

Why is it that your customer service department is in India? These people have no clue on how to get anything done except to give a speech from a prepared card. My refrigerator was delivered severely damaged (cut power cord in two places through the copper), thus unable to leave the appliance.

When trying to set up an emergency delivery, it was not only impossible but ridiculous. My call went to India and got the runaround for three days by numerous people who could not do a thing to help me. SHAME ON YOU BEST BUY.

Oh, and is your compliant department in India too!!!!

Best buy refuses to honor reward certificates, and is showing shady business practices. Always an excuse on why I cannot use my rewards certificates, but they have zero issues taking thousands of dollars from me. Even on reddit there are ppl complaining about this.

It is shady and bad business.

I bought a Samsung TV on May 11. I chose to pay over 24 months. A week after the purchase I received the card in my son’s name. I called BB no less than 17 times in the past 6 weeks trying to fix this, to no avail.

When I tried to make a payment I was told my account was closed and I didn’t have to.

Subsequently, both I an my sone received harassing emails, demands for late fees, etc. I have been ping-ponged to various departments, almost always to no particular avail. I have been spoken to rudely and have been hung up on, though I use a measured tone.

I was supposedly shunted to the Gift Card office today — ended up with an out-of-order line. I had been told I could play the bill over 24 months or accept a gift card. In exasperation, I paid off the entire bill.

I would like a $250…

We have used Best Buy for years when purchasing electronics and have been very satisfied. This June 2023 we purchased a TV and joined total tech to have it installed by your geek squad (have done this before with good result).

This delivery was set up in store & this is where the problems started. Your website said I needed to set up a delivery, which was already done but I set up a date, later same day person from best buy called to set up delivery also. Okay thinking all good.

Day supposed to be delivered I check webpage and again says I need to set up delivery but further down the page it says will be delivered between 2-6pm. I'm confused so call to speak with delivery dept. and they tell me no delivery date is available so I'm upset at all the different answers I'm getting so I…

Best Buy STOLE & LIED to us $200! Do NOT order from this HORRIBLE COMPANY! We never received the package. FedEx shows a photo of a house that isn't even OURS. We do not even live in a house! We called, explained the home in the photo is not ours, a quick google search can prove this.

They stated after being on hold many times, and an hour later a refund would be made and a confirmation email would be sent within 24hrs. After 3 days and no email, we chatted to see an update to be immediately told no case was ever documented of our call.

We were more less called liars by the chat rep, and told to file a police report?! Are you kidding me? So your motto is to lie to your customers saying you’re refunding them to get them to go away and hope they never notice?

I’m sorry but that’s sickening…

Bought $349 Kenwood receiver hd/gps/hdmi and they installed it in Shreveport,La 7800 Youree Dr @10 am installer broke my left side of panel and ran gps through driver side speaker of my Toyota Fj leaving the dash panel lifted up and ran the usb cord in a very messed up location! I was traveling ,but I reside in Savannah,Ga and I need to get it fixed and my panel replaced!

I still have not received my package I should've had on 22nd and all you get is automated service and Noone talks to you it's bs it just hangs up

5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice and InstaView - Stainless steel on November 27, 2022. Order number 1123331275207. This doesn't make sense! The fridge was delivered with a large dent. Customer care informed me that a new one will be delivered, and exchanged within a month, and to keep the current one so we have a fridge for the time being.

The delivery kept getting delayed time after time. In the end, I received an email from Nicole Luna with Best Buy, but the email I received from best buy has a different order number of 1123059361540. The email was in reference to the fridge to inform me that LG discontinued the fridge and it will not be exchanged.

I responded and never got a reply numerous times now. I then contacted…

I bought a One Plus Phone (T Mobile) last week from Mayci and told when it comes in they will transfer from my old phone to the new one free of charge. 99 to transfer. I explained to him what Mayci said and he did not care.

Even if she was wrong, even though she looked on the computer on the transfer about being free, I feel he really should done it with no charge this time. But I just didn't like how he approached it. Not very happy with him.

So I just walked out disappointed and got it done Free with T Mobile.

I was on the phone for 2 hours and 30 minutes and back and forth between department customer care and digital Team. Bottom line was that digital items are non refundable, can not cancel. Couldn’t put in a formal complaint to anyone.

Couldn’t speak to a supervisor or manager and was ask to go online a put in my complain online. This is unacceptable and poor customers service. I’m very dissatisfied and disappointed on the way this is being handle. Please re train your department to better help your customers.

My contact info is 713-517-6762 if someone cares to give me a call to rectify this issue I would be happy to speak to someone about it.

I bought a television at Best Buy and arranged for delivery and installation today. I was originally given a time frame for delivery from 7am-7pm. Then this morning it was updated to 7am-11am. At 10:30 am I checked the status and it said it would still be delivered by 11 am.

It is now 12:15 am and it was still not delivered. I went on your online chat and was told the best they can let me know is that it would be delivered by 7 pm despite the updated time frame.

I then called a number I was given and got no better answer from them. I was told that neither of them could check the status of my order and when it would actually be delivered. I also just went to your website to check the status as I was told to do and it showed no order to trace, even though I was told my TV was picked up from…

I tried to return a pair of Netgear Wifi extenders for CREDIT, not cash. Yes, they were beyond the return date, but that's because I kept trying and trying to get them to work (this upon advice given by their Geek Squad people). The two units and the original packaging are in pristine condition, and they are still the current, most recent models of these devices (it's not like Netgear has moved on from these, they are still their latest and greatest). The problem is that they simply don't work in my house, they don't do what the Geek Squad people said they would do, and I can't use them.

So, why should I get an exchange for these, even if they are beyond the exchange date? 1). I was acting on the advice of their people. I tried time and time again to get them to work, and when they…