Best Western Hotels

I have been staying to this best Western for a while I'm never once was there a complaint about my kids getting in the pool. I been at this hotel for almost a week today at 3:54 the front desk worker decided she wants to tell the owner that my kids are the ones who keep wetting the floor when my kids only got in the pool twice.

Theres another guest who gets in the pool everyday never not once did she speak to the guest about the wet floor then she took it to the owner lied and said I had said something about racism and I never said anything in that natural. Now I feel very uncomfortable due to my color of my skin and her skin that things will and going to be weird.

It's like she got it out for me and my family when we don't even cause problems. Kids may get loud but as soon as I notice…

In Oskemen sity in Kazakhstan i stayde from 9 to 13 oktober. In this hotel in reseption first day was kazakh girls there were Kazakh girls who spoke the state Kazakh language. In the following days, there was a young Kazakh guy at the reception.

but he could no longer provide services in the state language. I would like that when hiring employees, you would hire people who knew the state language, that is, Kazakh.

Over the labor day weekend I stayed at the Best Western Plus Reno-Sparks Nugget. I may be retired but I still travel with a laptop and use it nightly to attend various social meetings. This particular BW venue has undergone a renovation.

Part of the renovation was to create an excellent computer desk lacking in only 1 major item. There are no outlets for plugging in my laptop. On the northbound portion of my trip I complained when checking out. I was told it was a housekeeping issue and would be looked into.

On the southbound portion of my trip I checked into a different room, only to find the same situation. I'm no spring chicken anymore and having to get down on my hands and knees to find a power strip zip-tied up under the desk and then doing contortions to plug in my laptop's power…

Whomever is in charge of the Lone Pine, California Best Western needs to go take a look. The rooms are disgusting. we had to request a room change twice, Ended up paying an Additional $20 for a “delux” room. The original charge was $187. for the delux room. Those rooms are tolerable.

Sorry for the complaint but really, it was like staying at a Motel 6.

Best Western plus in Texarkana Arkansas. My complaint is we did not receive any towels in our room 307 on September 9,2023. After talking with the lady twice that was cleaning the rooms on our floor, she said that she would make sure that she left some towels in our room. We did not receive any. I even explain to the lady that we had an event within an hour to go to and she said that she would make sure that I received towels. I DID NOT , I had to go down to the front desk to get a set of towels, an hour before my event because I was waiting on her to bring towels to our room . I don’t understand how they can clean a room and don’t put any clean towels in the room.

Thank you, Doris Lafayette

Best western Bellville..Room was dirty...cob webs everywhere...bathroom floor had dirt in all the corners...we booked Nother night because we don't get away alot an were touring wineries...came back to have a hot shower and our dirty wet towels were not replaced...just the shampoos and some toilet paper...our bed wasn't changed...charging over $200 an night we were totally disappointed...very noisy hotel we got no sleep...party next door and screaming til 3am...we only got $25 taken off our bill...we will never stay in a best western again if we r going to be treated like this...A Weisner

They are the worst hotel chain. I've been waiting for my refund for a month. Only to call and get no answer to anything. The corporate office is a joke. Just sent me to someone else and another person after another.

I'm currently working for Best Western Plus in El Paso Texas and my complaint is due to a toxic and hostile environment. Supervisors are having inappropriate relationships with their employees and giving them favoritism and handing off their work load to others.

I would like to remain unanimous due to the fear of retaliation. This has been going on for too long. Needs to stop now.

I stayed at your Edmundston NB location on July 21st. When I checked in I asked I if I could use my BW gift certificate. Reception said no, because I booked through Expedia (I was sure I hadn't). I let it go at that, even though I was confused.

She gave me our keys and we went to the room. I then checked my notes. I went back down and told her i hadn't booked through Expedia. I called hotel directly. She then asked me if I did the pre check in.

I said yes I got the text and completed it. She said you have to ask to use them when you check in, which i already did ask! ) I said it didn't give me a option to use them through the pre check in by text.

Then she tells me well you have to ask prior to receiving the keys (again, I did ask). I said so why can't I then. That was like 5 minutes…

Hello, my name is Ganita Domon and I stayed in the hotel in Corsicana on the 23rd and 24th. Of June We had a family reunion so we had went out to a park and after coming back we did notice some bites on us we thought they were from mosquito bites but come to find out they were bedbugs.

We stayed in room 215 also we very disappointed with the service no towels after we ask the clerk she said t didn’t have any so we will never stay in Best western again thank you I pray you will look into this thank you

We booked 5 person with a rolling bed, after we drove 200 miles to check in our reservation, the receiption told us that the room was booked form corporation, and the room can only stay for 4 persons. The receiption insisted we can only either cancel it or chang to be two rooms.

That is scandal to us. BestWestern should rated 0, peroid.

I am at 350 Bercut Dr rm# 239. Marcella told me yesterday 5/5 at 8 am that we needed to switch to a room downstairs and that because my partner had already left for work and won't be back until 9 pm, we could move tomorrow morning (today).

When my partner got back last night, he asked to move rooms last night so we didn't have to move in the morning. He was told the room was booked but Marcella would be in this morning at 7 am.

This morning, my partner went to the front office a little after 7 am and was told that she was not in.

I called the front desk around 11 am to get info on what's going on since Marcella was not in at 7 am and she is aware that my partner leaves for work at 8 am and comes back around 9 pm. She said I needed to move now and that she needed the room now. I said ok…

My wife and Myself reserved and occupied a room in Virginia Beach near the Airport,upon arriving we find out that the television (Cox) does get the signal for us to be able to watch our news (CNN nor msnbc nor our basketball game. The signal was not in our room, the woman at the desk came and tried to no avail.

We requested another room and was told none was available, she said it probably because of the location of the room (in an alcove). It’s not our fault and the channels we wanted were in the office, she said she was calling her boss, we never heard back .

We paid $121,we expected and should have received better service. I am writing because it’s poor service, I have never stayed at a hotel and not be able to watch anything but local channels. I expect to be compensated for our…

My wife and Myself reserved and occupied a room in Virginia Beach near the Airport,upon arriving we find out that the television (Cox) does get the signal for us to be able to watch our news (CNN nor msnbc nor our basketball game. The signal was not in our room, the woman at the desk came and tried to no avail.

We requested another room and was told none was available, she said it probably because of the location of the room (in an alcove). It’s not our fault and the channels we wanted were in the office, she said she was calling her boss, we never heard back .

We paid $121,we expected and should have received better service. I am writing because it’s poor service, I have never stayed at a hotel and not be able to watch anything but local channels. I expect to be compensated for our…

My wife and Myself reserved and occupied a room in Virginia Beach near the Airport,upon arriving we find out that the television (Cox) does get the signal for us to be able to watch our news (CNN nor msnbc nor our basketball game. The signal was not in our room, the woman at the desk came and tried to no avail.

We requested another room and was told none was available, she said it probably because of the location of the room (in an alcove). It’s not our fault and the channels we wanted were in the office, she said she was calling her boss, we never heard back .

We paid $121,we expected and should have received better service. I am writing because it’s poor service, I have never stayed at a hotel and not be able to watch anything but local channels. I expect to be compensated for our…

They charge my card for smoking in the room , but we smoked In our car , we took a cup for a ash tray And Accidentally Brought The Cup Back in , We were drinking so we didnt realize they brought the cup back in , so Their saying that we smoked in the room which we didn’t they took $150 Extra Off my card which is unacceptable

The points dept has some horrible employees. They don't want to take time to rectify a problem. The points system of best western is awful. They promise you the moon and the stars but they don't deliver I think I will stick with hilton.

I rent a room for 2 nights the next morning my wife go down to get breakfast and one of the staff members asked if she had a room here told her to prove it and show her the key card and was really rude to her and my wife asked why she needed to show her the key card and the woman said they make every one wich is bull shit kuss I went down to get something to eat and

never was asked to see my card I paid 108 dollars a night to have my wife disrespect in front of other people eat breakfast and or door in or was broken and would not close told the front desk a bout it and was told pretty much to dill with it the on top of all that we checked in at 3 Am and

they only let us stay till 11 and go back down to the desk had to pay for the sec night so I pay214 plus a 100 dollar deposit for 1 day…

I rent a room for 2 nights the next morning my wife go down to get breakfast and one of the staff members asked if she had a room here told her to prove it and show her the key card and was really rude to her and my wife asked why she needed to show her the key card and the woman said they make every one wich is bull shit kuss I went down to get something to eat and

never was asked to see my card I paid 108 dollars a night to have my wife disrespect in front of other people eat breakfast and or door in or was broken and would not close told the front desk a bout it and was told pretty much to dill with it the on top of all that we checked in at 3 Am and

they only let us stay till 11 and go back down to the desk had to pay for the sec night so I pay214 plus a 100 dollar deposit for 1 day…

I stayed at a Best Western Plus in Portsmouth, NH between 3/24-3/26/2023 (Confirmation 578664594). When we checked in, we asked about breakfast services and were told they had none but the clerk provided us with 4 vouchers for the Roundabout Restaurant next door.

He didn't explain there would be a charge for this so I was quite surprised to find I was charged $40 for the vouchers! If I would have known there was a charge, I would have not used the vouchers for the 3 items we could choose from.

I assumed we received the vouchers due to the fact I was a rewards member. I also was not happy that the security door that led to the back parking lot, directly across from our room, (245) did not lock and the glass was shattered.

There was also unsightly trash thrown about at the back of the…

I booked a room that suppose to be for March 3-4th in Bastrop,TX online throught the actual hotel website just for the date not be what I booked. I called the actual Hotel first about it after i check to make she day of it was still all set to find out it booked for march2 not 3rd the lady said it sometimes does that and it best to call hotel directly.

I called the online customer service after to see if I could apply it to the new one I made and no per policy they couldn't do it. I was billed a no show for something their online system errored.

It bad enough I had to find a room cause ot was for a funeral but double for knowing from the hotel it happens with their online service from the hotel it is utter BS. I just pray my CC can reverse it and get the funds back for the utter…

Arbitrary rules at franchises with no help from corporate. Son was staying at the hotel and we were visiting him as we flew into town. It was cold outside in Grove City and we wanted to wait inside near the pool.

Manager wouldn’t let us because weren’t registered guests. Even though my son was on his way they were rude and disrespectful. Lack of compassion and making up rules to keep us out. Discrimination probably but just found that they have no humanity just business people. Make that money.

I am beyond in disbelief for the level of experience I encountered with the front desk clerk. If it wasn’t for all of my proof of evidence. I have never seen such horrific experience at a place of establishment.

We stayed at the Best Western at Long Beach, WA. We told them we had a pet and paid the pet fee of $25 a night. At no time anywhere did it say that it was a dog only hotel-we had a cat.

Our final receipt said we had a zero balance. Later when viewing our credit card balance, we saw an extra charge of $300 and another one of $50 added to the original charges. When I called I was told it was because a housekeeper heard a cat when we left and it was "unauthorized" and that was their charge for unauthorized pets.

I pointed out that no one had asked what kind of pet and that their website did not specify dogs only and that the charge would remain. a little cat litter on the floor. As we had already cleaned anything like that up, I do not know how that was possible.

We find that this charge…

My son checked in about 1150pm on Feb 1 2023. I have had several people I know frequently stay at the sure stay hotel 3655 Hospitality Ln, Clearwater, FL 33762. When he went to check in he was told by the person at desk that there was a $100 deposit required.

I've never had to pay this before or had it mentioned. I have had my card swiped Incase but never have I been told I need to pay $100 and no hold was put on my card before. He paid the deposit reluctantly.

(A friend of his checked in earlier and wasn't required to pay one or the friend of mine that checked in last week). He was given his key and as he walked away the girl on the desk made a comment that the police would be here soon.

Your employee is profiling him based on his appearance at 11:50pm after he's worked all day…

Rude front desk. Was told i couldnt go to my room and get a refund because my ESA was alittle over 20lb. Then i was told to leave property. My money wasnt refunded right away so i vouldnt get Uber ir go someplace else , i was avoiding a domestic situation and my son, dog and i were treated very rudely and i am very very upset with the way the employees handled the situation.

as a result my injury got worse because i had no place to sit and find a ride...

Need address of corporate dispute. Need to send pictures of the crappy Room n overcharged

In mid October my husband made a reservation at the SureStay in Manning South Carolina. He requested a first floor room near the dog walking area. When we arrived we were put on the second floor away from the dog walking area. There was another unhappy couple who were placed on the first floor and wanted the second. We are in our seventies and I recuperating from a fractured leg and broken arm. We had to carry all our belongings and an elderly 45lb dog up the stairs. Needless to say , we were not happy. When I explained this to Tanya who was on the front desk, she was less than sympathetic and did nothing to compensate us to make it right, not happy!

We are always respectful of the rooms. We bring our own sheets to cover the beds so there isn't hair from the dogs, wipe their feet, and…

I stayed at the Best Western in Antioch, TN on Collins drive from 11/4/2022 to 11/6/2022. I had a horrible experience with the new GM (is what I was told). I was not given her name. During check out I wanted to let her know that my granddaughter woke up with bite marks on her leg.

The picture is attached below. " I was floored. Of course that made me very upset. I told her I was just letting her know so that they could do a thorough cleaning of the room. She proceeded to say that I was accusing the hotel on having bed beds and I was trying to get a discount.

She was so unprofessional and rude. She was very dismissive to me. So I walked out of the hotel and proceeded to call the front desk and speak to a manager. She answered and stated that she was the supervisor and GM.

The next day…

My wife and I were passing through Bishop, California on 21 September, 2022 and we decided to stay at Best Western. We had no reservations, but the motel had vacancy. When I went to register, I asked if they offered a military discount, as Best Western DOES advertise a military discount.

The young man at the desk stated that he had no idea, so he asked a young woman working at the other register desk and she didn't know anything about a military discount. They did know about a AAA discount, so they are apparently aware that the motel does, in fact offer discounts.

We left and went somewhere else. Not sure why they did not know (so they say) about the military discount that Best Wester advertises, but I do know that I will never stay at a Best Western again. There are other chains out…

I was charged $200.00. For smoking in the room and I dont smoke never have.did not receive a military discount or aaa discount..what the heck is going on in jackson,ca I would like to have this charged reversed!asap!

I booked a room for 2 nights at BW in Kansas City near The ballpark. I arrived about 12:45 pm today (Wednesday) and was Told By the woman at the desk that checkin was at 3:00 pm. ” She said “that’s right”.

I asked For The manager. She Said “I’m the manager”. It Is now 2:52 Pm and I’m still waiting for My room. Another couple has Been Checked In while I’ve been sitting here for over 2 hours. Is this the way you always Treat your Customers???? Really??

Stayed at Best Western Plus in Omaha, and worst stay ever! Didn’t charge correct confirmed rates, untrained staff, non existent manager, multiple charges made from staff for room, disresoectfyl employees,. This place is off the rails!!!! Best Westwrn should be ashamed

This stay was the WORST I have ever had! The room smelled of musty mildew, the floors were not clean, there was a space between the shower fixture and the wall in the shower, the air conditioner was so loud and

had a clear thud sound every time it went on, there was no closet only a metal cabinet to hang clothes and at the entry there is a vacant lot that nothing but dirt and debris!!. San Juan Capistrano is a great area and this Best Western is TERRIBLE!!!!!

Booked for a 3 day stay on christmas day and about hour into our stay i was walking to my car and got robbed at gunpoint. Wallet was stolen he made my girlfriend give up her 14k gold rope chain and 10k ring that she got for christmas and when i finally got to where i could me and my girl took off to run inside.

He pulled off fast so couldnt see the tag # but it is deffintly on camera because it happened near the front desk check in.. all i know is that it was a younger black male driving a grey 07-09 honda accord.

I want to be refunded for my stay all of my money back due to the lack of my safty during the stay. Im filing a police report as well bc me staying not even a hour at the surestay costed me about $3,000 .

The room was ragety as well the air condioner didnt work only the fan.…

Was charged a service fee 2 days later stating had complaints of smoking. Untrue I have been under dr care and not allowed to be around smoke. I dont believe anyone complained I believe desk worker gave out to many favors to other people and needed to make up these charges I can provide a list of other guests not being harrassed as I was.

I was not informed of this charge at checkout. There was no damage and I do not owe this fee. If that is the case I want a discount for being bothered by children,pets,and foul language but I am not a tattle tale.

The front desk person Lisa did not like us because we weren't tipping her like the lady from NY.

we've stayed at this location with family ,often using 2 adjoining rooms for the past 6 years. we stayed at your former Best Western Layplaya Resort in Daytona Beach. W. Layapla went out of business in the early 90s, was sold repeatedly and now sits deserted and abandoned.

we were planning another 7 day stay beginning Aug 4 ,but this week's stay has made us realize,as the issues following will show, this property over our last few days are showing the same deterioration in a lot of similar ways that caused our ( and YOUR) old Best Western Hotel to fail, much to our surprise and dismay.

Our only sink, which in this crowded little room, served both as bathroom AND kitchen sink was clogged so bad it took many minutes to slowly drain out. We ask you to verify our patronage,to give validity…

On Saturday, March 13, 2021, my husband, our small chihuahua dog and I were traveling home to Portland OR. We checked our phone to see what Best Western had available in Red Bluff, CA. The only number on the website was apparently a booking center number. We saw no other local numbers for Best Western, Red Bluff. We informed the booking agent that we were AAA members and had a small dog. We were quoted a total price of $163.70 and were told that covered all charges. That seemed pretty high for a small room with two double beds, but we were tired and booked the room.

Upon checking out of Room 120B on Sunday, March 14, 2021, we were told we were being charged another $30 for our dog as an "incidental". The receptionist said she would not reverse the charge because we got the quote from a…

Filing a lawsuit on this property due to non-payment of employment, working in a hostile environment, being overly worked with no pay. And the manager gave employees by home information and employees are now threatening me so that is another lawsuit I plan on taking with this company as well giving out my personal information to employees.

I Want to start out with we stayed at the Best Western plus in Kennewick 1 year ago and it we had a fabulous time from the service to the room to the internet no complaints at all for that visit, this is why we returned to the same place again just recently. The were amazing from the food to the front desk no complaints , I wish I could say the same for the room they put us in this time.

there so are some many things that are wrong about the room. from the noise from out side traffic, the shower barley working to the hot tub jets barley working . the Internet was absolutely horrible, the main reason for renting the room was to be able to go to the hotel to get a break from the kids at home so that I could do some work on the internet for my job and relax.

but the internet was so horrible…

I booked a room for 5 nights not knowing for sure just how long I would be at MD Anderson in Houston,Texas. The location I used was at Surestay Plus Hotel, 6700 S. Main St, Houston,Texas 77030. On the 3rd day I had an appointment at 1:30 and the check out time was at 3PM.

I asked the desk clerk if I would be charged for the room if I would be late checking out on that day and she told me there would not be an extra charge for checking out late. By the time I got to see the Dr it was past 3:00.

By the time I loaded my car up and went to the front desk to check out it was around 5:30. A different person was working the desk at the time and I explained to him that I was told there would not be an extra charge.

The desk clerk told me he had to charge me for the room and I kept telling him…

the owner at westhamton NJ is very rude the staff are nice he take your money then kick you out bed bugs there don't go there

Today we arrived at the Best Western in Shelby, Montana after driving 8 hours. We did arrive around 12:30 pm and asked if we could have a early check in. I was advised that no rooms are ready, but they could create a reservation for check in at 3 pm. At that point she said if we paid $20 extra they would get a room ready. There is absolutely nothing in Shelby as it is about 40 minutes from the Canadian border, so having no choice we agreed to pay the extra. It wasn’t 2 minutes later she had a room available.

We have always chosen to stay at a Best Western during our travels and are a member of the rewards program, but extremely disappointed, as it was a direct lie. For the hotel so desperate to make an extra $20 is a shame, I could see it if the hotel was full. I will not stay at this…

THEY PUT ME IN THE DO NOT RENT LIST FOR NO REASON AND I DONT THINK THATS NICE

San Antonio sure stay plus. Only 3 people on staff. No manager or ass. Manager. No room service, clean towels, soap, shampoo. No breakfast after first day of stay. Refrigerator didnt work. Two irons didnt work. Noisy room next to side door workers used as a smoke break all hours.

My husband and I were kicked out of Best Western in Mt. Gilead, Ohio on Tuesday, November 26th, 2019 from the owner, Prashant Patel. She was very rude and yelled and screamed at my husband and her employees because he had booked with Priceline.

Originally my husband had made reservations for Wednesday, November 27th,when he meant to reserve a room for the 26th only. When he realized he made a mistake he called and talked with an employee at the hotel who assured him he would take care of it.

When we got there Tuesday night the employee said he meant to contact Priceline and forgot to do so. He said we could check into the room and he would talk to the manager/owner, and we could settle things in the morning as it was 10:30PM and we were tired from travelling.

Around 10:45 the employee…

BestWestern Hotels will “hidden”charge” you to death. 37, one day, one person. The room was not really clean, not sure the sheets had actually been changed, it looked as if someone had slept on the bed and the staff just straightened the bed, not actually changing anything!!!

The shower/Tub was filthy and rust stained. Don’t think I’ll EVER try staying in a BESTWESTERN again, EVER- or any of its chains!!!! Tried one, tried them all!!!!

We checked in to Best Western, New Smyrna Beach on 10-27-19. On 10-28-19 in the afternoon, a BW employee knocked on our door and then let himself into our room uninvited. " When I expressed my shock at both his intrusion into our room and his lack of communication skills, he just repeated the same, your card ain't no good.

I went to my credit card website and it showed that the room fees were taken. Then he tried contacting the front desk and once he connected he realized he had the WRONG room. Why, for any reason would he just barge into our room?

Suppose I'd just gotten out of the shower? He did apologize, but the damage was already done. In addition, our room keys were shut off. Had to go down and ask them to turn them back on. When we did so, they asked are you staying another night?…

On 10/26/19 @ 625 Hwy 190 Covington, La - Considering the location, not prepared for No power’ event. In addition, property management allowed excessive rowdiness, loud music, etc until after midnight by college students staying at the hotel. Disrespectful to other guests staying there.

I advised property manager in person and called BW 800 number to advise them but was told they did not have direct number to the front office. Despite, power down and no land line available... its appalling that a personal number for Manager was not available.

I will be requesting Refund of my night stay (which I was advised of when I called the 800 number.

I'm very disappointed in my stay, my family and I stayed this last Tuesday night. We got to the hotel really late and she was really nice and fast checking us in which was great, but then we went to get off on the 3rd floor after waiting for too long for the one elevator that was running, since we were staying in 327 and

ugh how unbearably hot it was, it felt as if there was no fresh air. So we hurried up and got to the room. Then the batteries were dead in the remote so back to the lobby which, the lady didn't even know how to get to them or put them in correctly.

Then my daughter wanted something from the vending machine and after going to the lobby first for quarter's but then to realize it was not taking change at that time so then we went down to get a dollar and just as we were…