Best Western Hotels

On Saturday, March 13, 2021, my husband, our small chihuahua dog and I were traveling home to Portland OR. We checked our phone to see what Best Western had available in Red Bluff, CA. The only number on the website was apparently a booking center number. We saw no other local numbers for Best Western, Red Bluff. We informed the booking agent that we were AAA members and had a small dog. We were quoted a total price of $163.70 and were told that covered all charges. That seemed pretty high for a small room with two double beds, but we were tired and booked the room.

Upon checking out of Room 120B on Sunday, March 14, 2021, we were told we were being charged another $30 for our dog as an "incidental". The receptionist said she would not reverse the charge because we got the quote from a…

Filing a lawsuit on this property due to non-payment of employment, working in a hostile environment, being overly worked with no pay. And the manager gave employees by home information and employees are now threatening me so that is another lawsuit I plan on taking with this company as well giving out my personal information to employees.

I Want to start out with we stayed at the Best Western plus in Kennewick 1 year ago and it we had a fabulous time from the service to the room to the internet no complaints at all for that visit, this is why we returned to the same place again just recently. The were amazing from the food to the front desk no complaints , I wish I could say the same for the room they put us in this time.

there so are some many things that are wrong about the room. from the noise from out side traffic, the shower barley working to the hot tub jets barley working . the Internet was absolutely horrible, the main reason for renting the room was to be able to go to the hotel to get a break from the kids at home so that I could do some work on the internet for my job and relax.

but the internet was so horrible…

I booked a room for 5 nights not knowing for sure just how long I would be at MD Anderson in Houston,Texas. The location I used was at Surestay Plus Hotel, 6700 S. Main St, Houston,Texas 77030. On the 3rd day I had an appointment at 1:30 and the check out time was at 3PM.

I asked the desk clerk if I would be charged for the room if I would be late checking out on that day and she told me there would not be an extra charge for checking out late. By the time I got to see the Dr it was past 3:00.

By the time I loaded my car up and went to the front desk to check out it was around 5:30. A different person was working the desk at the time and I explained to him that I was told there would not be an extra charge.

The desk clerk told me he had to charge me for the room and I kept telling him…

the owner at westhamton NJ is very rude the staff are nice he take your money then kick you out bed bugs there don't go there

Today we arrived at the Best Western in Shelby, Montana after driving 8 hours. We did arrive around 12:30 pm and asked if we could have a early check in. I was advised that no rooms are ready, but they could create a reservation for check in at 3 pm. At that point she said if we paid $20 extra they would get a room ready. There is absolutely nothing in Shelby as it is about 40 minutes from the Canadian border, so having no choice we agreed to pay the extra. It wasn’t 2 minutes later she had a room available.

We have always chosen to stay at a Best Western during our travels and are a member of the rewards program, but extremely disappointed, as it was a direct lie. For the hotel so desperate to make an extra $20 is a shame, I could see it if the hotel was full. I will not stay at this…

THEY PUT ME IN THE DO NOT RENT LIST FOR NO REASON AND I DONT THINK THATS NICE

San Antonio sure stay plus. Only 3 people on staff. No manager or ass. Manager. No room service, clean towels, soap, shampoo. No breakfast after first day of stay. Refrigerator didnt work. Two irons didnt work. Noisy room next to side door workers used as a smoke break all hours.

My husband and I were kicked out of Best Western in Mt. Gilead, Ohio on Tuesday, November 26th, 2019 from the owner, Prashant Patel. She was very rude and yelled and screamed at my husband and her employees because he had booked with Priceline.

Originally my husband had made reservations for Wednesday, November 27th,when he meant to reserve a room for the 26th only. When he realized he made a mistake he called and talked with an employee at the hotel who assured him he would take care of it.

When we got there Tuesday night the employee said he meant to contact Priceline and forgot to do so. He said we could check into the room and he would talk to the manager/owner, and we could settle things in the morning as it was 10:30PM and we were tired from travelling.

Around 10:45 the employee…

BestWestern Hotels will “hidden”charge” you to death. 37, one day, one person. The room was not really clean, not sure the sheets had actually been changed, it looked as if someone had slept on the bed and the staff just straightened the bed, not actually changing anything!!!

The shower/Tub was filthy and rust stained. Don’t think I’ll EVER try staying in a BESTWESTERN again, EVER- or any of its chains!!!! Tried one, tried them all!!!!

We checked in to Best Western, New Smyrna Beach on 10-27-19. On 10-28-19 in the afternoon, a BW employee knocked on our door and then let himself into our room uninvited. " When I expressed my shock at both his intrusion into our room and his lack of communication skills, he just repeated the same, your card ain't no good.

I went to my credit card website and it showed that the room fees were taken. Then he tried contacting the front desk and once he connected he realized he had the WRONG room. Why, for any reason would he just barge into our room?

Suppose I'd just gotten out of the shower? He did apologize, but the damage was already done. In addition, our room keys were shut off. Had to go down and ask them to turn them back on. When we did so, they asked are you staying another night?…

On 10/26/19 @ 625 Hwy 190 Covington, La - Considering the location, not prepared for No power’ event. In addition, property management allowed excessive rowdiness, loud music, etc until after midnight by college students staying at the hotel. Disrespectful to other guests staying there.

I advised property manager in person and called BW 800 number to advise them but was told they did not have direct number to the front office. Despite, power down and no land line available... its appalling that a personal number for Manager was not available.

I will be requesting Refund of my night stay (which I was advised of when I called the 800 number.

I'm very disappointed in my stay, my family and I stayed this last Tuesday night. We got to the hotel really late and she was really nice and fast checking us in which was great, but then we went to get off on the 3rd floor after waiting for too long for the one elevator that was running, since we were staying in 327 and

ugh how unbearably hot it was, it felt as if there was no fresh air. So we hurried up and got to the room. Then the batteries were dead in the remote so back to the lobby which, the lady didn't even know how to get to them or put them in correctly.

Then my daughter wanted something from the vending machine and after going to the lobby first for quarter's but then to realize it was not taking change at that time so then we went down to get a dollar and just as we were…

We were in town for a basketball tournament for the weekend, when we arrived we were unable to get into one of our rooms the keys were not working. The front desk coded the keys several times and they never worked.

She finally just gave us a master key and said to use it because she didn’t know what was wrong. We unlocked the first room and there was a family in there we scared a child that was standing in the room when we opened the door, went back down stairs and told her and she gave us another room to try.

Which when we opened that door there was luggage on the bed and floor. Giving a guest a master key to open any guest room is not safe. We could have been hurt what if we scared someone and they had a gun, that’s how accidents happen.

She finally started walking and checking each…

I stayed at Best Western Ocean Reef Suites in Nags Head, NC May 22-23, 2019 and was told I would receive a $20 gift card which the desk clerk was going to email the information to me and never received. I contacted customer service to do a follow up on July 9 and verify email address mailing address the date of say and come to find out I have a new rewards account and credits where applied to an old account over 10 years.

The represent would not correct the situation because I would need to verify the old PO Box which I telling her I no longer have and the Post Office is no longer there and she kept assisting that it is my problem I advise her that this is so unfair and I wanted to talk with a manager or someone else in charge.

Of course I counted she left me on hold for over 22 minutes.…

Stayed at Best Western in Virginia Beach,VA on Northampton Blvd. The room was clean front desk was polite. It went left when the woman putting the breakfast together was asked to show me how to use waffle maker. She clearly didn’t want to be at work and begin to explain and tell me to move my cup.

Then stated I had an attitude completely unprofessional and ruined my stay.

The first night was good. Kenya was great! The next day went for breakfast -no meat and no cereal. All 3 ladies outside talking and smoking. No one at the desk! SMH. The last day Elizabeth said she would bring the luggage cart to my room (I originally said I would come get - but she said she would bring it at 1030 - mind you check out is at 11am).

So 1030 comes and goes - no cart. Went and got it myself. As we were packing the cart - a cockroach comes crawling from the AC unit. UGH! Went to talk to the General Manager - that was pointless - it was like talking to the wall!

They need a new staff - more professional people and keep their breakfast buffet up to par - make sure there is enough since breakfast is from 6-9am. Need to do better people!

Date of Incident April 6, 2019 7;00 PM Booking ID #250496698 I went to the Desk Clerk, A Lady, native Indian, dark complexion, short black curly hair, 160 pounds, she could not find my confirmed reservation, I told her my full name and she said it was for April 5, 2019(one day prior), not true. I said I here is the AMEX credit card statement, paid $95.92. She said I would have to pay again if I want to stay at the hotel. I went to another hotel in Bakersfield. I am very upset. When I came home, I called the hotel Manager and "She said I can't help you and hung-up on me. Both Persons are Unprofessional. I want a refund in the amount of $95.92.

Raymond H. Lee Contact me at raymondevelee@gmail.com

Our room was not serviced over night. Had to go to desk twice for towels and toilet paper. Was surprised with 22 dollars a night parking fee. Desk clerk seemed to think that was funny. Best Western in Savannah Georgia historical district.

Stayed there on our honeymoon in July last year. Have not stayed at Best Western since

What was supposed to be a leisurely Labor Day weekend trip turned out to be a nightmare. After calling the front desk to have the housekeeping staff come and clean my room in the late afternoon, I was met by hostile employees that spoke horrendously about me in their native tongue (cantonese), thinking that I did not understand.

Among other horrid things, I vividly remember them saying, ""They've had the do not disturb sign on this entire day and now they expect us to clean their room? What kind of BS is this? " They were talking amongsts themselves and said they hated guests like me.

I was frozen, shocked, and appalled. I brought my concerns to 3 different BW front desk employees, including Brenda, who stated she was the manager. What came next was even more disturbing, as she cut me…

I called reservations. Online to book our room in sanfransico ca. I was told one price and we got there lady at front didnt give us a reciept. I waant told we had to pay $39 for 1nite stay for parking and we left today got home and called my debt card and was charged $over $100 than what my confirmation says i want my money back this is not good biss pratice by having hiding charges to guest at all not good business at all will never go back to best western i will stay with my reg company that we use reg !

This is far from a complaint. I stayed in Soiux Falls and the lady at the front desk went above and beyond to help me, her mame was Amanda Todd..She was not only baking cookies and checking people in with a beautiful smile and ver y friendly attitude but she also took the time to help me with the scanner. I will be enternally grateful for her help and kindness.

Thank you

Michele Benedict