Big Lots

E: Big Lots Order # P12025080411643001 Supposedly Shipped on 8/4/2025 from China

Hello, I would like to know who the person is in China that manufactured and shipped the closeout specials that Big Lots advertised online back in August when they had their store closeout sales. I bought a reclining loveseat and waited for a long period of time to receive it and never got it. I got an email from Track718 telling me that my loveseat had been delivered and I have tried everything under the sun to get the information that I need. I was given a man's name in China but have misplaced it, but it doesn't matter because the email address that I had for him was not valid. I would like to get a refund for the loveseat if I am not going to have any luck in receiving the loveseat. If it was truly…

I paid the full balance due on my account in December. I received a bill for interest only in January. I should not be billed interest on a zero-balance. Can someone help with this?

Shopping your store Saturday Sunday Monday. The manager Monticello I bought some stock and stuffers open one of them up the candy with stale. We're talking about $10 or12. She was very rude to me. And I need someone to give me a call.

8 3 2 5 2 4 4 1 8 9.

I ordered a bedframe on 11/24. After 12 emails with Amy, I still have not received my order. Was able to look at tracking one time, said order number unknown. Have asked multiple times to refund my money. The reply is always the same. Check your tracking. It's on its way.

Ridiculous that I will have to contact a lawyer

I bought the used display model. They said I would get a discount and that I had all the pieces but I did not get all the pieces and no discount.

98. 00 on 07-01-23. 98. 98. 00 minimum interest. Balance $-0-. Now being charged $70 in late fees. Asked why? Minimum payment is $30. 98. We paid this. 98?? This is deceiving. Won't use again.

Teresa Martin is some form of manager at big lots in Hermiston Oregon. She is also the daughter of my landlord. On three separate occasions she has mocked me, questioned me about my intentions and one evening came to my home accusing me of not paying for my purchase at big lots.

I’m not 100% on what your policy regarding professional behavior is but I do not feel she has displayed it at all. It is beginning to feel as if she is waiting for me just so she can smirk or say something snide.

She had no business coming to my home. She knows my full name which would have obviously not been on a card purchase as I paid cash. It was harassment plain and simple she wanted to see it I were making steps to move.

One more thing I would like to add While in her store when she brought up whether I…

Entered the store on Winchester in Memphis, TN to purchase tape and a 12-pack of Cokes. A very helpful young man guided me to the tape and the cokes. 00 for 3 12-packs. Because I originally was only going to buy one 12-pack, I did not get a basket.

The young man got me a hand cart and assisted me getting to the cashier. Now I know I have got to get the okes to my car in only one trip. I noticed a woman behind the checkout people.

I asked her if I could get a cart I saw sitting there (Restocking basket I later learned). She said "this is why we hsave baskets at the front so you can gert what you need". Had she known that I had not intended to buy the THREE 12-packs, maybe she would have been less insulting maybe not TISH is a rude person.

I told her this as I left the store. She needs…

The Big Lots located in Colerain never opens on time!!!! I ONLY go there because of how close it is to my work. They are typically about 15 minutes late opening, this morning a worker was sweeping the floor, looked outside at us 3 people waiting for her to open and instead she walked away.

I am a instacart delivery driver and the store manager at the west Boca Raton store told me if i need help finding a product I will need to pay her to help, because I am getting paid to do this delivery and she refused to help me to find a product, her name was Lorrayne, she did not have a name tag

I was told the two coupons in the attached pictures cannot be used together when the 20% off one clearly stated it could be used with your Big Rewards. The manager stated that meant just scanning your rewards card and you could only use one discount.

But stated the veteran discount can be combined with the 20%. Is this managers statement correct about the Big Rewards not being combined?

Very low and poor customer service. The managaer at reisterstown MD Location Ben, did not come to the register despite being called several times by cashier to help us. He told the cashier over the phone to use his password at the register to make a return, which was unsuccessful.

We waited on line for 30 minutes and the manager did not show up. We were directed to go back to the furniture department, where we went to personally to call out the Manager, Ben to help us. After all that run a round, the manager still not not come out to help us or even show interest as to what the issue was or resolve the problem, which is the manager's duty.

We are very disgusted with this experience and unprofessionalism of the manager's behavior and work ethic. This is absolutely absurb and needs to be…

Delivery. So I ordered this couch on Thursday and paid for delivery which was scheduled to be on this past Saturday between 8am-8pm. Was supposed to get a call on Friday to schedule a time for delivery, that never happened.

I went ahead and planned to be home that whole day through the time period, since I had no idea when they would come or if they will even contact. So reached out to customer service at about 2pm that day, and was transferred to the delivery company which then said it would be deliverd tomorrow (Sunday the 21st) between 10-2pm.

Another day where I just waited the time frame just in case they came, and just like the previous day there was no delivery and at this point that is crazy. You would think that when a person spends nearly $1000 on a couch.

that the customer…

Would not allow me to speak to a supervisor or a manager! An error in my online order on their part cost me hundreds

Manager changed opening time on Sunday from 9:00 /AM to 11:00AM without any notice. I parked in east lot which is usually 95% empty area compared to the southern part of the shopping center. At about 10:00 AM , a van pulled up next to me with about 5-10 inch clearance, with man signaling for me to roll down my window.

This is an isolated area, and he scared me. He wanted me to move as he said I was taking up 2 spaces!! I told him to take one of the many other parking places, and he proceeded to argue with me.

I said I would call police to settle the dispute, so he moved, and I corrected my parking. " He was also surprised on finding the store did not open until 11:00AM. He said he forgot. He carried on conversations with me unable to hear all that was said, and in an intimidating manner.…

C. ALTHOUGH WE HAPPEN TO BE PAYING CUSTOMERS. HOW DARE HE APPROACH ME OR ANYONE ELSE IN THE MANNER HE HAS. IM CONTACTING MY ATTORNEY.

I drove about 40 minutes from where I live to get to this big lots because it’s now the closest big lots to where I live to do a return. I got here at 8:35. It said online and on their door they were open until nine when I walked in the door I was told by the girl who worked There they were closed already and

I said, but your website and your door say you’re open till nine she said no we’re closing early because we’re short staffed. Basically shoved me out the door when I asked her if I could ask what her managers name was she asked me why I wanted to know what her managers name was and

basically shut the door in my face and would not tell me so the employee that was leaving was in the parking lot and she gave me the managers name to lodge a complaint, so I will be doing that also was no…

I can't seem to get any help from a customer service professional about a card sent in my son's name since he is a authorized user on my card. They keep telling me they will send him a card out at same address as mine but it's been a month and 4 phone calls later no card

Hi I need to file a complaint about your company not returning my refund and avoiding the situation not helping me at all my order number is - ORD3179781997 two items being refunded that were not in stock that I have not received and shortly after big lotts took a 141.36 from my account on 2/24/22 they keep telling me different things this is very bad business and stressful on me please help thank you.

I visited the new store in west bend Wisconsin for the first time on February 7th, 2023. I enrolled in the rewards program. The lady at the checkout explained to me that I will recieve 15% off on my next purchase.

I shopped again the following day, February 8th. I gave her my rewards card, paid and left the store. A day later I was looking at my receipt and realized I did not receive the 15% off and went back to the store.

The young lady explained that the discount code is in my e-mails. I was not informed of this when I joined the rewards program. I assumed it was added to the card. When I asked her if she can give me the discount, she called the manager and was given a no answer.

I then asked her to ask the manager if she can return the sale and ring it up again with the new discount,…

They don't address they're mistakes or dispute. Sales associate didn't do my return or transaction right. It never reflected on my charge charge for the 12 month no interest. There were all theses extra charges added to my card I did not make.

I filed several disputes and they said they had no record of it and that they were having a new system put in. They still will not resolve my case. Horrible, dishonest and disgusting disappointing business. I do not recommend them.

The sale associate I think did fraudulent activity on my account too.

Hello one of your employee Bonnie is being rude to the customers. I went in to drop of my daughter mail and to do some shopping. But every time I go in there I get dirty looks from Bonnie And I usually go in twice a week.

But now you guys might be losing a good Customer. I just don’t want to go in a store and feel un welcome. Thank you

I work next door to big lots and on thursday , the 19th. decided to go in and grab a few things after i got off work. I go to the back where i think the product i need will be but because i dont have my glasses on it took a few minutes to find the product on the shelf.

I noticed your employee make a bee line to where i was at. Not... all along making the experience of feeling unwelcome in your establishment my last. but i also know by approaching them and letting them know they are being watched they usually leave the store.

customer service in the Rainbow City Al. store needs to be improved or you'll lose honest customers because im sure i am not the only person that has been treated so poorly. 00. you are accomplishing it with flying colors...

why has your s ty ore #452 stopped ticketing product that does not have a dhelf tag. For over ty he last year I have shoppped finding these items rarely ticketed. Today I ask to speak to a manager. Brandon came to talk to me, when K asked him he told me pretty much it wasn't his job.

He let me know he was in charge of seasonal sets. Yes I became somewhat angered. If he is manager everything in that store becomes his job. It was apparent he could care less that as a customer I want to know yhe price of an item before placing it in my cart. Very poor customer service. Sincerely, Mary McAfee

Had a order that totaled 43 dollars and had a coupon for 10 dollars off 40 told had to buy something else so coupon would work. Clearly someone there has no idea what they are doing!!!

I submitted a compliant already the week of 29 November. I went into the Big Lots store @ 16100 East wo Mile Rd Eastpoint, MI 48021. I had received a coupon for my birthday 24 December. I presented it to the cashier it clearly said on the coupon that it didn't expire for days yet!

The cashier refused to accept it! I asked for the manager to show her the expiration date, she came she agreed with the cashier without even reviewing the coupon. I attempted to point out to there that they were not reading the coupon correctly.

I had to go to another store in another city to have my birthday coupon accepted. It was a very upsetting experience, that wish that no one else has to experience. I realize that mistakes are made, however this one was no mistake in was totally purposeful!

They had to…

I applied for a credit card from a big lot store 1345 S Babcock St FL and when the application was submitted it was submitted with the incorrect address. I called the credit card comp and corrected my address and they stated that the card would be mail to my correct address.

The credit card was mail to the incorrect address and it toke 30 day for me to get the credit card mailed to my correct address. , the one I liked was not in stock. I asked the sale person if another store had in stock she stated that she did not work for other stores and did not know. 00.

I had no sofa in my home due to moved from NY to FL I felt I had no other chose but to buy the used floor mode that had damage to it. I was driving the next day and came across another Big Lots at store # 0513 11854 US HWY 19 New…

Hi my name is Jacob and I purchased a sofa from the big lots in Baytown Texas my purchase went smooth with Allen until Michelle the manager got involved who is very rude. I got my order after paying the $99 delivery fee and the sofa is broke so I then called the local store spoke to Michelle again and this was Sunday yesterday and she said she would call me today with a resolution she never called me.

I called that today I spoke to Michelle again and she said that the only options that I have when I have a broken piece of furniture that your store sold me is to take the floor model which I didn’t buy for model bought a brand new model and I don’t want that because it’s been sat on and don’t want that and Michelle insisted that floor model is brand new nobody sat on it which is not true.…

Yes I would like to report one of your employees that work at big lots her name is Dixie Kincade She is rude to one of her customers and last time I walked in there they were all standing around and doing nothing And grabbing at other worker d*** basically I will never go back to your business because that is disgusting It took 3 people to do one person job just for headphones To return them we went in there at 8:30 and

didn't get out until 9:30 Unless you don't fire her I'm not going back there ever again Stop hiling trash I will tell everyone that I know about it

On Dec 10th 2022 I placed an online order for In store pick up for 2 items. 95. 1 item was available for pick up in the store and the other item had to be shipped. 36(which was denied and later added back on). 81.

36 has been denied because I don’t have enough credit. 5k available credit. 36 two more times. 95. I called customer service twice and they kept saying it was an auth charge. Where on gods green earth is it ever ok to charge almost 4 times the amount of an order for an auth charge?

When i call they tell me there’s nothing they can do but wait 7 to 10 days for this to drop. I now have just over $100 limit on my credit card because if this. I’m not trying to be a Karen but this caused 2 plane tickets for my kids to come home for the holidays to not go through.

By the time this…

I have a Big Lots located by my home and I used to frequent there more often for my needs. Since I have started being treated badly, I only go when I absolutely need to. I am a veteran and I am very familiar with core values and how people should be treated, especially in a customer service position. I have always worked in customer service from being the GM of a restaurant to a Community Outreach Coordinator for FDOT. My family likes to shop at Big Lots but have also not gone as much because of the service they have received here.

I went to Big Lots in Ocala the week before last and purchased a lot of Fall items that were discounted as well as other items for Christmas, cleaning needs, etc. One of the items I purchased was a few coffee mugs for gifts.. It was orange and white plaid and…

I ordered for cyber monday online and received my order. When I opened my order it was the wrong item so naturally I called customer service to correct the issue. The customer care employee told me to contact the store i ordered from. So I did.

in order for me to get the correct item, I was told to return the item and reorder the product. I drove 30 minutes out of my way to return the item and reordered the product. When I called the store I originally ordered from, I asked the manager if she received my order and she told me no.

I would need to call customer care to see where my order went. So I did just that. The customer care associate told me where it was ordered from and I asked to change the stores. I was told it couldn’t work that way so I requested it to be cancelled.

I was told…

On 12/8/2022 I was shopping in Waterford Ct Big Lots and noticed there were two discrepancies on prices . When brought to the store manager, Amber attention . She was argumentative, unprofessional . When asked for her superiors contact info she refused and when asked for the cooporate info she made me wait while her and another unprofessional emloyee made antognistic remarks and proceeded to call the authorities while I waited for the information .

All of this I have on video with police viewed and I was found innocent of any wrong doing .

However I was banned from the store ?????? For disagreeing and seeking clarification??? Is this how customer service works ??? I seek Chris Berger district manager to investigate , I seek a formal apology as a black woman , I was humiliated and…

I came in on 11/30/22 and my rewards didnt work at the register so I missed a $10 coupon, but worse yet, the ADVERTISED CHRISTMAS PRICE OF 25% of was NOT APPLIED TO ANY OF THE CHRISTMAS ITEMS I BOUGHT. I want a refund of the difference in price.

Tried to upload the receipt but it "exceeds 2MB" it was done 11/30/22 at 6:29 pm at Biglots store #1880. C1926948

The employees at the Eastpointe, MI store on 10 Mile Rd refused to honor a 20% off coupon code when I presented at the register. I had to drive to the Clinton Twp stor on Gratiot Ave to get the very same discount that I should have gotten at my store around the corner. When I showed them they were wrong they chose to stick to their initial argument that it ended Sunday, when it stated right on the it ended on the 29.

We were shopping in the Marion store on cyber Monday and my husband went to find a manager and he just kept walking and so my husband got louder and the manager John turned around and said you need to look at me when you talk to me very rudely.

My husband called the store and talk to the same guy John and my husband told him he was very rude and he said well I do not feel good. Many times the same manager has been rude

I was going to Big Lots in Salisbury, and I got a gaming chair for my boyfriend. I was waiting outside of the line because the box didn’t fit in the line. I was patiently waiting until everyone cleared the line.

When a rude lady (super tall, salt and pepper hair) yelled at my friend and I. ” My friend said nothing. My last straw was when another employee (shorter, red hair) was kind enough to ring me up and called me over.

” She was rude as hell. The other lady and the store manager were super kind but she was not nice.

they had summer stuff that was marked down 50% off. There was a white paper printed get 40% off already lowest price this section only. Discount taken at register Discount taken at register.. that's even better than 40% off. He also said come on that would be free I said it's summer they probably want. he said no... 97..

Please correct me if I'm wrong but Then why would that sign be up there that says 40% off discount taken at register. Please get me back to me and let me know if I am incorrect

I’ve been waiting in line for 10 minutes because the person in front of me needed a price check. No one came from the back to help her ! What a disgrace

I was at your Lancaster, Ohio store on E Main Street on 11/15/2022. Was buying a skate board for my son for christmas. There was a nice employee that helped me get it off a top shelf. Then the Manager came over blond hair lady started yelling and complaining about something the manager Lisa was rude to her employee and complaining about her employee helping me.

The manager Lisa said she didn't have the time to stop working to help her customers. She was to busy to help. The manager threw things in the floor said they were in the wrong spot. The manager was rude and embarrassed her employees in front of customers and was very mean to her customers.

The employees were great but the manager sucked at her job and was rude to everyone.

I had just been in the Delaware Ohio store and saw a stacked drawer that I wanted, but didn't want to buy at that time. Later in week saw that BL was having 15% off online orders, so I ordered it and a couple other things.

For what ever reason, it wouldn't let me order the drawers from Delaware. It would list Columbus stores (Reynoldsburg). why not they had it in the Delaware store where I was picking up other items, right?

First I tried online chat, they said they couldn't help since order was already placed and I should speak to the store. Called Delaware, put on hold 4x, hung up after 15 minutes. Went to store to straighten it out.

Woman at checkout said she couldn't give me 15% off, it was all online. This was after I explained the situation. I asked to speak to the manager, she…

I pre-checked the website to make sure the store carried the item. I drove all the way there ONLY to be told the lights were packed away because they are considered a seasonal item by Big Lots. It's too bad Big Lots employees don't know the difference between a seasonal and non-seasonal item and are allowed to make this decision for the public.

At the very least an employee could have updated the website. Gas IS very expensive and so IS my time. I needed the lights NOW!! I was able to find them online through Walmart and Big Lots. GUESS which business WILL BE getting my money.!!??

Part 2 as i was cut off. Manager left the teenager to handle the situation. While he sat in his office i NEVER received the discount i was told when entering the store. Shame on him and his lack of initiative setting a bad example for our youth.

Caleb is manager Cayuga Mall Triphammer road store # 0830. There isn’t enough space to tell you how DISGUSTING this visit was!

Upon entering the store the store manager told us ALL the Halloween items were 90% off. When we came to the register to cash out my items would not be discounted. (Noit because the young man at the register didnt try.

) he called the manager for help and we were told he the manager couldn’t override them. BUT never came to the front end,talked over the walkie talkie with such attitude it was disgusting.

I shopped at your Carbondale, il store today. I purchased 4 items. The lady at the checkout was very nice when she checked me out. There was another employee standing at the end of the counter watching the whole time.

She then stopped me at the door and asked to see my receipt which I showed her. She then told me she needed to look in my bags as well. This was completely unacceptable since she WATCHED me checkout. I told her she could keep it all and asked for my money back.

She had to call a manager to do that. The manager asked what the problem was. I was very upset over this whole thing and she told me there was no need to yell and it would be fine. This is not fine.

There was absolutely NO reason any of this should have happened. I have been a customer since this store opened but…

Store 1874 C123306 Lady named Barbara. Had mistakes 2 diferent shop trips with her. oo total down below for 40 percent discount. Two i just discovered i did not get all my items and charged for it. Three she is not capable of ringing people up without mistakes or returns.

Barbara has cost me MONEY and time. I would like this resolvedplease. 803 3974270

I purchased a Christmas item in the big lots Livingston store which is the area where I work. I realized after they purchase when I was home that the item was damaged. I live in the Union County area so I returned it to the big lots in Union on route 22.

The cashier became upset when she looked at my receipt and saw that I purchased it in the Livingston store. She said I was raising her return quota and that this has been happening from the Livingston store she needed to check with her manager.

She came back and said I’ll let it go this time but next time you have a damage product you bring it back to that store. Is this really a customer problem. Why was I targeted? Did she do this to the previous customers that had returned items.

I frequently purchase from big lots and was totally…

Hello I was treated very poorly at Big Lots by the manager on duty in Morristown Tennessee, she told me because a Bluetooth speaker I purchased was on clearance that I would not be able to return it and Marked not returnable on the receipt. I knew that it was on clearance because it was missing the optical cable however I had one at home.

When i got home it did not even power on and I feel I should be able to return it regardless whether it was on clearance or not, that is $26 plus tax and as soon as I plugged it in it did not power on.. not to mention the manager was very rude to me the entire time.

I'll be greatly appreciative if you allow me to return that either exchange or a refund I don't mind whichever but I do feel that I deserve to get my money back or the value of the item I…

Well they will email you with a discount offer. You go online and you will be there all night and day ordering because it comes up the have this product but when you go out in the cart it says your store don’t have it but you can have it shipped the same day for some ridicules price.

Almost all it’s can not be ship. So it takes so long to find stuff at your store mean while you finally put in order in hours later sometimes days you go get the order when it says you can oick it up and

your lucky to get half the order so you wasted all that time and you still don’t have what you need so now you have to go some where else which you could of done if you didn’t order from them.

Also when they have a sale like buy three bags of candy and you get for $10 and you go pick it up and only got one…

It took me I swear to … all night and day just to put a online order in .

First every time you order something it comes back in another store . So you have to go threw every single thing to find if anything from your store so now I Ben on here for so many hours nor I put my order in for some reason it comes back hours Later the credit my card back.

Don’t know why so for another three dam hours I putting again another order this time with in min it comes ready for pick up . They don’t have hardly anything on my order and they broke up half the sale items example 3 bags for ten ok they come back with one bag and guess what they charge half of it really .

I would of never ever order anything if I knew had nothing to order . I don’t want this order and this is not the firsf time I wasted…