Big Lots

Big Lots Oak Ridge Tn

I purchased several decorative late Sunday night Oct 23rd When I got home I noticed that one of my items ran up as 25.00 but was on the shelf marked 12.00

When I took back to the store for refund difference the manager saw where they were marked 12.00…..took the tag off the shelf and said sorry I mistagged those they are 25.00….. refused to give me refund

Also I had a coupon that I forgot to use which was 25 percent off entire purchase since it hadn’t been 24 hours I asked if she would honor it She said not on entire purchase but only on 1 item

I feel like she was very disrespectful and very unprofessional

I really want to use this location ….. since I’m in the home design field I would be trying to use this location for decorative items for other clients and…

October 22,2022, at around 3:13pm, me and my wife were in line to pay. There was another customer behind us that had only a couple of items. So when it was our turn I told the couple behind us that they can go ahead and pay first.

So I had told the employee that was at the cash register it’s ok we can wait for the other employee to ring us up. He then rudely said out loud in front of all the other customers you can’t go to her because Your related to her and You can’t ask her for discounts.

I told the employee that I am not related to that person. I could not believe that this employee horribly profiled me and my wife as poor lowlife Mexican people. I never been so ashamed and embarrassed. I could not believe this happened.

This man has a wrong mind set. Thinking like that is very wrong…

I went to Big Lots today and as a veteran when I was checking out I asked to use a veteran's discount. I was told that I had to sign up for their Rewards program in order to use my veteran discount!

I was serving my country for people like you to be owners of Big Lots and I have to sign up with your store to use my veterans discount,Shame on big lots!! I will never set foot inside a Big Lots store again!

THERE IS SO MUCH!!!! I need you to call me as I already wasted over 3 hours of my valuable time with NO RESOLUTION~ Jill 770-35-3017

I visited your store located at tunnel rd Asheville north Carolina I saw a sofa I was going to buy and a dining room table I was there for about 30 mins before anyone came to help me I ask the man to check and see if they had a recliner to match the sofa and i wanted to talk to him about a bed set he said he would check as he turned away to check on it two young women walked up and

started asking him questions he immediately turned his attention to them even started looking up things on the computer for them i waited about 15 more mins then i left this man acted like he never saw a woman before i would be afraid to let my wife or daughter go there alone

I bought a sectional on 01/26/2021. 26, I have been trying to get a replacement for a year now with no help. They did not even inform me that they had moved to AllState Protection. I want my sectional replaced, due to me paying for a service that has not been honored.

I have been calling all types of numbers for a year now. I've been getting the runaround non stop. This is not okay. I want and need an answer before my 3 year warranty runs out. This issue needs to be resolved ASAP. 22.

I called on 08/13/2021 talked to Garriel he gave me some number #9419065802 this number is useless. Today I spoke with Miguel at the number 1 (877) 971-0095. This is all the information he gave me. He is now telling me I am not covered at all.

The first plan covers the following: stains, punctures, nail…

On September 7, 2022 i joe garza decided to purchase a bottle of bleach at this location to avoid the long lines at target. As this store is always empty except for the usual few senior citizens. But i think i understand why younger folks decide not to enter this store.

Anyway at first i was greeted by a gentleman upon entering. As i went straight to where the bleach is i noticed a an employee following me but i just grabbed the bottle of bleach and was about to walk to the front until the employee by the name of Laura stopped me very rudely almost as if she wanted to fight me.

She said that i was asked to leave the previous week. It was strange because i was wearing a mask as i was still getting over a flu and just wanted to disinfectant my home. Anyway i said not me but she insisted and…

Hello, my name is Christa Ayres After recently applying for a credit card I was unsure if I dialed into a scam. I was trying to check out on a big order when I thought I’d apply for a CC & as other CC will let you purchase the order & use CC when approved, I was needing answers so I called credit services.

Not only were they rude & didn’t help; I felt almost like was It Safe with giving all my info out. I did not receive an email confirming my approval & zero ability to log in to create my account.

I was told to call customer care as my question couldn’t be answered. I was treated like the bad guy. Customer care was worse & giving my information out again… convinces me something is not legit. I understand call centers at 1 am may cross over to another country, but at 2 pm it’s like why Am…

I was going to pick up some furniture from the La Riviera store in Sacramento CA. and one of the employees by the name of Vanessa lost their composure and became completely unprofessional with me after she asked me for an order number.

” I never disrespected her. I just showed her the order number. She had no right to start going off on me like that. I don’t know if she’s having a bad day or what but I wanted to bring this to your attention.

Hopefully she doesn’t act aggressive anymore.

Extremely rude cashier!! I stated that I had my old card, not the new chip card but when I called the number on my card it said I could still use it. She said no and showed me my husband’s name on the card and said not if I’m not Nicholas.

I said that’s my husband and I always use the card. She said no and called the manager. ” I said again that it’s my card and I have my ID. I could give his social or phone number whatever they needed.

We have an extremely unusual last name so I handed my ID that matched the last name. And address. She folded her arms and glared at me and mumbled something. The manager told her to calm down and back up.

He asked me a few questions and told me to enter my husband’s last 4 of his social. I said ok and had to think for a second and she said something to…

This is in regards to the Big Lots on Mack Road and Valley Hi in Sacramento Ca.

If I could give this place 0 stars I would.. Ive came to this big lots for about 8 or 9 years.First its always overwhelmingly hot in there which can not be safe for employees that work long shifts or suffer from asthma/health problems its literally overwhelming with heat in there the heat inside the store will cause u to not enjoy ur shopping or hurry and leave.. The manager Sarina is very very rude and I've witnessed how she talks to her employees and I'm confused on how she hasn't been sued or how she is still a manager there.

We bought a mattress from our local biglots store on June 6th,almost 7 weeks later it still isn't there. We put it on price hold. Paid it off about 3 days later. The store has tried to get it brought to them but I guess y'all have a problem with sealy right now.

Another biglots store in my area has the same mattress I've been waiting on but will not let me come get it. They say the price hold will NOT work in there store! I go after almost 7 weeks to get my money back and they say they can put it on a gift card.

I paid cash, so I want cash back!!!!! Not the individual stores fault, they understand my aggravation. Don't understand why I can't drive spending my own fuel to get it at the store that has it without spending the extra $400 because that store won't use my price hold!!

I…

I went into bigs lot after shopping at other stores im on a bike so i gotta carry my bags with me. When i walked in the clerk told me i wasnt allowed to take my bags in woth me i should leave them on by the register, i had a vector battery pack i just bought at home depot.

So i left it, there were getting ready to close they announced shoppers had 5, minutes, so i hurried up the last on the checkout line. The manager was standing at the door impatient waiting for me to walk out so he could lock it.

I forgot all bout my car jumper, the next day they, i go back to see what happened with it they tell me there not responsible for anyone property, but that is they'll look into ot nobody knew what i was talking about back n forth with them finally 4 days later im told by the same manager by…

I went to Big Lots in Boyertown today. I was trying to buy a chair. This would be the third attempt to buy furniture I've had at Big Lots. Not only did they not have anybody in the furniture Department to help me but the gentleman who helped may seem to be bothered.

There was a sign on the chair that says in stock today. He walked to the back very slowly and came back and said it was not in stock. He then proceeded to look for the chair within 25 miles not available I then asked him if I could buy the floor sample and he probably told me no but I could order one to be delivered in 12 to 15 weeks.

When I asked to speak with the manager the very large lady at the counter not only interrupted me and spoke over me seven times but was quite rude. What kind of customer service is that? And why…

I received a e mail with an add about lawn furniture and a pergola set. The add I have uploaded for you. 50. I was put on hold and was on the phone for over an hour. I could barely understand the man who was trying to help me.

He kept telling me I was wrong, it was not a set, it was sold individually. I told him the add said set, and after being put on hold several times more and being on hold for over an hour, I ask to speak to a supervisor and he said I would have to wait.

Again being put on hold. Then he came back and told me a supervisor had come on the line and I did not respond. I told him the only person who had come on the line was him, and I wanted to speak to someone who could help me.

I then was put on the phone, this being an hour and thirty minutes total so far with a man…

29, I informed the associate that the price on the shelf was $1, her response was (yea, we've had some price increases) I responseed, so I get the advertised price? Her response (no we've had some price increases). I left, no sale.

The money is a wash, it's the fact that you're store has a price on the shelf that they do not honor. If your policy is to honor its advertised prices, you need to ensure the employees are aware, if they aren't sure of the policies, ask for clarification

I am at the store one on 8300 West Flagler Street I see them store manager Antonio taking items out of the store without receipts and put it in his car. I don't know what and how they will let a young guy run a store and he does not know how to manage anything and he's hiding in the office or in the back room.

Monday. im on the phone with my husband and she says to him if someone cares for u they would tell u to stop smoking, she took his phone and turned the volume down and said so u can concentrate on credit app..

he didn't know she did that. That was disrespectful and low for a manager. I AM PISSED

I recently purchased a sofa at the big lot store in brighton colorado I hired a delivery company called dolly to deliver it dolly went to the store to pick up the sofa when they got there they called me to tell me that the sofa was damaged he sent me pictures and told me he could not deliver a damaged sofa when I looked at the pictures it wasn't even the right sofa I bought I got to the store and the drivers were already gone the employees were apologetic at first and

offered me the floor model but I could not get the dolly company to redeliver it I was charged for this delivery even though I didn't get a sofa after I asked for my money back the employees laughed at me and became very rude I told them it was there mistake and I was told they could not give me my delivery money back and…

Today 6-10-22 the manger Mr Logan at store#1758 was so rude to us we purchased a chair at the Harahan store but it was the wrong one so we took it to store # 1758 in Baton Rouge to get the right one Logan told us he is doing us a favor by exchanging and helping us because we picked up the chair at another store that he didn't have to exchange or help us.

I thought you can exchange at any Biglots store Logan said yes but he is doing us a favor by helping us he didn't have to because its his store and he can do want he want to he said if we don't like what he said we can leave out of his store I ask did he own store Logan say he is the manger but

he can do what he want he was so Rude with attitude told us to leave and don't come back in front of customers and cashiers we were polite with…

for one i am complaing that i cant talk to someone live and for the second complaint i want to talk to someone at the Big lots head office

I purchased a chair and couch from the Gaylord, Mi store on 11/27/2021. I paid with my Big Lots credit card. I was called and emailed stating that the couch and chair were in so I could come pick them up.

I made arrangements to have a friend bring their truck to transport the couch and I would use my vehicle to move the chair. Mind you, I live over 45 miles away from the store so it is over 90 round trip.

I get to the store only to find out my couch is in but not my chair. I was able to get a better deal on the furniture while I was there, that was 1/28/2022. I was told I would be contacted as soon as the chair came in.

A month went by, I called and there was no chair. I went into the store and spoke to Rich, he assured me that he was working on getting me a chair. I called back a month…

I bought a couch used progressive leasing, i had the local church pick up for me and bring to my house, i am disabled and couldn't do it myself. Once i unwrapped it i found the ar. Of the couch is broken.

company but why should i have to do that , your company sold me a broken item its your responsibility to exchange it for me. If you dont exchange this by coming and picking it up and bring me a new one, i am not going to pay progressive and i will tel! Them why.

Im also going to file a complaint with the consumer Affairs office and state attorney

15 and oct 30th told it was on its way from CA. today after buying flooring to match furniture i am told today 11/12 that its been canceld. what? who does that? You dont do that to customers and i can say thats not going to happen anymore!

Mark Huntington From Harrisburg, PA. 17109

You have an employee by the name of Judith Fishier working at you Lomita Store. I over her making racist and homophobic statements using the “N” word and refusing to gays as F*gs this is not the kind of person I would think Big Lots wants representing their stores.

We will not stand for this kind of ignorance in our community stores. It is disgusting that you have someone that would use such racist language. Communities are so diverse And this will not be tolerated at all. I am giving you a chance to show this is not something your company allows or will tolerate.

I am 79 years old and understand it is a new age and employees who are able and willing to work are few. The store in New Smyrna Beach is not operating well. These remarks are after several visits over a month's time.

Many products are not priced, and twice I asked an employee if they have the price and was told to bring it to the front of the store to find out, I would not whip a dead horse so I stopped asking. I check online for sale items, click on the items and get not available at this store.

I have shopped at Big Lots in Winter Garden Fl. and Vero Beach Fl. and at this store in the past without a problem. Please tell Me this is not the new normal

Hello I had a horrible incident happened to me and I need you to contact me so that I can make an official complaint and have it followed up and investigated.

I was at the store recently where I've had some difficulty but generally the staff has been very helpful. During that time over the last few days, there was an incident about several days ago I think it was on the 12th or 13th. It was about 8:30 to 9:00 at night which is closing. I believe I have the receipt somewhere with the actual store transaction number on it, and I had been in the previous several days. Just as a note, a side note actually, they made a big deal about me being in the night before and claiming that I had left my items in the cart out in the parking lot, I live right next door to that parking lot so I often walk…

Got a credit card was supposed to have 12 months to pay off.i had to go to a different store to get the rest of my furniture so they was supposed to make it one purchase and made it two.so under impression I had 12 month and got hit with 2 90$ charges on both customer service would not work with me one bit.canceling credit card and never going back what a scam.i am not perfect in reading between the lines but most people belive what they here.pretty good scam

I have a complaint regarding you recent TV ad.

The use of language -- the short form for the "F" word does not promote a very good image of your company nor does it give a image of what one will face when shopping.

I will find another store if that type of language is used in your commercials.

I have a 3 year warranty on the sectional sofa that I purchased in July 2019. Within a year, in 2020, I have had the entire sectional replaced due to defects. There is stitching that has come apart from the sofa, and its part of the decorative part of the cushions.

I talked to 3 different people on the phone about the replacement and they refused.

Also, I explained to them that the velco under the cushions will not stay. I paid fir a warranty that should be honored.

Service experience all around .... everything WOW !!!! This place is horrible been waiting 3 weeks for a item now fighting to get my money back cant seem to find a way how they even told me to call my own back and ask for it back thanks Maria.

What crappy customer service you showed right there. The experiences I've had in store are Laughable to say the least!!! Buyer beware !!!

Ordered furniture last November got it damaged. The reorder was never done properly and now the warehouse sent back the exact same damages furniture.No one seems to know if the new furniture is anywhere

My friend and I went into the Nashua store and bought 2 Bradford Tan Rocker recliners on 4/3 at 1:09 pm by BJ. He told us they would be in 2 weeks. We called last Friday and was told that it would be another month, they were making them.

We called Saturday and spoke to Tylor and was told 1 has been there and they don't know when the other would be in. Called tonight and spoke to Erica. She was the only one that was polite. She said there's a truck coming tomorrow and will let us know.

This has been the worst experience we've ever had in a store. If there was another store that had t one you would think they would try to get it there. This has been going on for almost a month now.

I guess we should have bought locally. It will be the last time we buy furniture from this company. Very…

My wife had gotten a Big Lots credit card. We'd made a few small purchases, paid them off, then bought a couch and love seat on it. Had 12 months to pay without interest but we paid it off in 7 months never missing a payment. Then because of other EXISTING DEBT, they decided to drop our already approved, used, and then paid off limit of $1300 to $100.

I contacted them and they did not care one bit about our payment history to them so I closed the account and will be avoiding Big Lots as much as possible and letting everyone I know how horribly they treat their paying customers.

My wife was in your store on Congress Ave Boynton beach Fl. At approx. 930 am June 30 2020. She had a question for an employee my wife is Latina and speaks only Spanish. She came home in tears because she asked a Latina employee a question and she refused to answer in spanish.

She questioned my wife whe she doesn't speak English she live in America. This is unacceptable in this day and age

I would like to file a complaint against 2 of your employees Tina and Shirleen at the Big Lots on 4165 E. Harry St Wichita, KS 67218 for being rude and outspoken to the employees as well as there customers.

I was currently in the store and over heard Tina speaking to an employee in a negative way, which was a conversation that should had been done in private and not speaking loudly on the floor where there are customers. I've been in numerous of times and this is not the first time this has happened.

As I can see she for a manager she has no respect for anyone in the store. As I approach the register Shirleen is very rude when she speaks to customers and thinks all Brown and People of color are there to steal.

At times she has a very hard time seeing the items I will never visit your…

My husband and myself put a gazeebo on hold at big lots. Upon return gazeebo was sold this occurred on or about may 04 2020. I return every week after being told they would receive more. Every time I returned they did not have any.

I asked for the display on Monday June 22, 2020. The sales rep called Mark the manager who advised the display could not be sold no waiting list could not be held. On June 24, I returned to purchase some other outdoor items when I heard a overhead announcement advising associates to the gazeebo area.

At this time I realized the display was being disassembled and sold to someone in the store. I immediately ask for a manager Mark arrived stating a waitlist had been developed and the people there were on it. I asked why wasn’t I given that option?

He could not…

I am a regular here at Big Lots and have come to know the employees and store managers some better than others. Today I was in there shopping and went to cash out and there was a young lady at the registers by herself.

The line quickly formed and she called for assistance over a walkie talkie. A few minutes later a store manager by the name of Russ came up and started yelling at the cashier. He yelled about her not calling for help and she said she did and he said she didn't and continued to yell and belittle her in front of me and the entire line.

At this point I could not deal with his ignorance so I said sir she did call for help and I heard it myself and then a few others in line chimed in to agree. This manager Russ is always yelling and down talking the cashiers mainly the female…

Ordered furniture almost 4 weeks ago. Was told by rep. It would be here before christmas with no one communicating with me to find out today it's still not in. I've contacted the store twice since then looking for order.

Manager Kelly at Morehead Big lots needs informed to be able to do her job effectively. Spending the amount of money I have on furniture and not receiving product in a timely manner is unacceptable, and Kelly can give me no information on where it is.

When it will be here. How is it appropriate to sell products but can tell customers nothing about orders to be received. Why can I not get my furniture, why cant Kelly assist me. What are you all doing as a corporation.

Dont buy furniture from big lots you wont receive it...

Cherry cordials when i opened them they look like they are leftover from last year.

We purchased a love seat, sofa and coffee table/end tables. We moved our sofa home in a pickup truck. We ask that you check on delivering our love seat and SETTING UP all these items for us as senior citizens in North Tonawanda, NY.

WE WILL BE CALLING YOU!!!! YOU HAVE BEAUTIFUL CHRISTMAS COMMERCIALS BUT NO GOOD SERVICE!!

I've had an online acct with you for a yr now and I lost my job and got behind on 6 pymts but my oymt history is awesome with you. I tried to reapply for a lease today but was turned down to finish my Christmas. Is there any way posssible I can be approved since its proven that I have good pymt history?

I am on your email list and I took my daughter for my FREE Baudocco Mini Panetone only to be told that they do not have it and that they don't give rain checks. That was a wasted trip and time spent and quite a big disappointment for my daughter who looked forward to the Panettone. Not good for business.

I was in the North Spokane store on 11/2/19 and asked a question of a female associate in the furniture department. She was incredibly short and condescending. I didn't bother to get her name, as I left immediately - before I said something I'd regret.

I will never shop at Big Lots again.

I bought a animated Christmas village at the poplar bluff big lots. I had it for one week but it never did work right. i had lost my receipt so I took it back for a exchange. the manager was rude she reruge to exchange it.

i have it on my bank statement were I made a bought it at big lot. ths happen on 10/26/19 at about 11am. icould undersand her not giving a refund without a receipt but she could have exchange it. that all we want.

and for her to lie about selling them just isn't right.

I was checking out and I noticed that a manager was getting on 2 employees in front of customers I don't know her name but she has reddish hair and and ponytail I was able to hear the whole conversation and she made 1 employee go home and the cashier and I was shocked we forgot what we were doing. He apologized to me for what was going on

I shop in the store several times a week. I never go in the store and don't spend at least $150. I was treated like a criminal at a store that I've been spending thousands with for years!! I was shopping like always.

I notice an employee following me. Then another employee starts following me too. Then over the intercome I hear security scan . And next thing I knew there was now 5 employees following me staring. Giving me terrible looks. It was so bad other costumers were now pointing ,whispering,and staring at me. I was mortified!!

I can't believe a place that I loved ,trusted,felt safe,that I have spent thousands a year with. Would do this to me. I have never felt such embarrassment! It is truely a tramatic experience. O will never go near big lot again ever!!!

purchased/paid for item from big lots in Roswell GA on 7/18 , returned on 7/22 to retrieve only to find it was no longer in the store,most likely given to someone else ...other store and online checks state the item is no longer available ...very disappointed in big lots and feel like one should be found somewhere in this country and shipped to me

blair pickett 309 645-7088

First off .. stores are so very under staffed. The employees are rude and uninformed . I purchased a gazebo, was told I had to disassemble it , isn’t that an insurance violation ?? What if I hurt myself or others during the process ??, The employees are so stressed , you need to hire a stock person for this very situation . I am going to the store tomorrow for a refund . This is not an isolated incident .. I buy a lot of household products in your aliquippa store , after I return the 700 in products I purchased today , I will cut my ties with big lots .

Kim

While shopping at the Big Lots store in Madison Heights Michigan on July 8th my purchase totaling 8167 with my debit card was it first declined for no apparent reason after running the card again the purchase was approved the following day checking my bank statement both purchases went through to my bank trying to resolve the matter by calling the store was not helpful they gave me a number for the corporate office that was not helpful they gave me a number for the billing company they basically told me that I had to wait for 3 to 5 business days before they could resolve my issue I found that reasoning unacceptable I'm sure they wouldn't allow me to walk out of their store with merchandise and

tell them that I will pay them in 3 to 5 days used to be a loyal Big Lots customer not anymore