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BMW

2.0
119 complaints

Address

300 Chestnut Ridge Road, Woodcliff Lake, NJ, 07677

Complaints

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Robert Todd

Jan 20, 2016
0

Just got the car out of the Faulkner Dealer for major repairs. Now both front doors were frozen, and all door handles broke. It just snapped. The hood outside release snapped completely in half, when trying to open the hood (2001-X5). This is unbelievable.

My 1999 528xi, rear windows stop working and I have to put a weggie to hold up the windows until I can afford to purchase used requlators. I am so frustraited with these BMW's. The third BMX (2003 XI) side markers broke of and fell out completely.

I can't afford on keeping up with the maintenance on these vehicles. I an a disable veteran who is living on a fixed income. Please, if you can help, contact me.

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Bill Kirk

Jan 2, 2016
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Left Eric service advisor message 4 days ago regarding my battery and then kept me waiting over 30 mins before asking me if I needed help. Call me if you would like to discuss this extremely poor service experience with BMW.

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Craig Silverstein

Dec 16, 2015
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Purchased a Certified BMW 750 Li x from BMW Mainline. out of town buyer. Car was delivered, had a cracked bumper, chips in the hood and the front 2 rims were bent. BMW mainline made good on these issues and I had Classic BMW perform the required work upon approval from BMW mainline as they were paying.

The car was at Classic BMW for 3 weeks after it was delivered to me by Mainline. Since that time(when the repairs were made) i have made several attempts to get the Certification records from BMW mainline.. To date I have never received them.

Less than 90 days after delivery and only 60 days of driving the car(in shop for almost 4 weeks) I took the car back into Classic BMW yesterday. The brakes need replaced, the windshield has pit marks all over it, the washer fluid for wipers dont work.…

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Anthony Fournier

Nov 20, 2015
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Purchased a 2012 BMW x3 as a used vehicle from Nalley, 178 Altama Connector, Brunswick, GA 31525. I purchased the BMW for my wife because of its reputable reputation and service support. On 10/24/15 my wife and I drove from Brunswick to Daytona, FL to visit family.

The car broke down and we could not drive it. We called the 1800 number for BMW assistance and they told us that the only thing they could do was tow the vehicle to a BMW dealer. I called the Daytona BMW dealer and they told me that because of the mileage (62000 est) the vehicle was out of warranty and all costs would be incurred by me.

We took the car to a reputable BMW service and initially the problem was the right wheel bearing and the transfer power case, 5277 dollars worth. After making the repairs it had to be taken to…

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mark bell

Nov 11, 2015
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June of this year we purchased a BMW 3281 from BMW north Houston as certified then few months later found that it had been wrecked when pulling a 2015 ins report. We made Tom Townley aware of it, he stated that there is nothing he can do that its still a certified vehicle.

We purchased the car as certified, I ask them if the car had any priors and they answered no. He basically blew us off once I showed him the report that the car was rear ended. We will not let this rest until one of the following has been met.

We return the car and get our SUV back. You buy the certified / previously wrecked car back from us. You make a check payable to us for 3k to cover the loss.

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Nader Samir

Oct 28, 2015
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I bought my car because I live in Alexandria and most of the winter time is running very badly. This is the reason I bought SUV car to manage the bad weather. I was driving my car in Alexandria and I drove in flooding area. Then the car stopped even there were other cars smaller then my car just passed this area without damage. First thing I did when my car stopped I called the customer service from the number I have in the dashboard so this number was out of service.Then my car got locked and I was not able to move it into dry area and save my car from any damage.

I was on my spot for 6 hours till the water gets higher. Finally I get towing truck to send my car into the dealership. So, till now my car is no running and they don't know what is the damage. Also, they told me that the…

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Ernest Hopson

Oct 26, 2015
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Our 2013 X5 needed to go in for brake services. Riverside gave a loaner car to my wife Tunya Hopson. When she and the girl who was doing the walk around. They both just walked around the car. Very little inspection was done. When Tunya brought the car back to BMW they told her she had a dent in the front left side of the unit. She informed them that she didn't put it there and it must have been there when the two of them just walked around the car. She spoke to the service manager and he was rude to her. I called and he was very rude with me. We got into a heated exchange and he asked what do I want him to do. Go around with his tail between his legs. He said that wasn't going to happen. He said she did it hand she signed for it that's the way it is.

I asked him had he conducted a full…

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Nancy Armstrong

Oct 8, 2015
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I have a 2007 BMW X3. Twice we have had bad leaks in the car. The service department will clean the drains on the roof, but it comes back. Each time is about $250. I have heard this is common to this model.

Please, BMW, pay for this last repair. I don't mind paying the first time, but again?

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Mark McElroy

Sep 29, 2015
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My 328 I was misfiring on number 4 cylinder. The ignition coil needed to be replaced. The coils were made by Bosh. I was told the Bosh coils had been failing, so they could not replace the one. 96 as per BMW bulletin.

I should have had the option to replace the one Bosh coil. The bulletin from BMW is proof they knew the coils were substandard and should have been recalled. I own two BMWs . I would expect and get better service from Kia.

I am a State Representative in Arkansas and I intend explore some safeguards to protect consumers from these kinds of practices. I plan to buy a real car like a Nissan next time!

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Antonio Alexandre

May 15, 2015
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BMW 1251 Convertible UL92 (Chassis no. WBAUL92040VG73919 / Engine no. 76284465)

I bought this car new in 2009 and serviced it the same as I always have at the BMW dealer Auric Auto in Claremont, Cape Town. Last week, I went to BMW dealer to check why the right side tail light wasn't working. I left the car at the workshop and two hours later was told me that the problem was rather the "tail light assembly" faulty which had to be replaced.

I find this very strange that a unit that doesn't get touched in maintenance routines does stopped functioning! I understand that bulbs get replaced but the assembly itself...this is the first for me and after having a number of cars before, never had such a situation occurred. Which leads me to believe that it can be only the unit was faulty on its…

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abdallah alzakhem

May 6, 2015
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I keep hearing about the excellent service that I will be getting with BMW. I have just purchased a 4 series last month, and have been trying to call the toll free number. It rings out but no one ever answers.

A very bad start to my relationship with BMW (waiting on hold for customer support hotline).

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Jasim Mohamed Al-Ajmi

May 3, 2015
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I bought new 2015 BMW 740 LI (WBAYE4106FD805526) from BMW dealer in the Sultanate of Oman on 20 March 2015. After couple of days, I found that color of the rear right door is slightly different than the color of rest of the car.

I put up the matter with the concerned authorities in the agency. The response was very negligent and they misguided me saying it is due to the type of dye from the factory itself. If, I take that the right explanation, then why it is not applied on the left side of the car door or rest of the car area?

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Baby Jose

Apr 27, 2015
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I got a BMW 528XI pre-owned from BMW Freeport NY on Nov.2, 2011. I made a contract BMW Maintenance program Upgrade Agreement for 48 month. I made an appointment for maintenance and oil change on 04/27/2015. I brought the car to BMW service center today (04/27/2015). But the service advisor refused to take my car for service. He claimed that my warranty expired.

However, according to the agreement with BMW and myself, the warranty expired only Nov.1, 2015. I have that agreement paper with me. When I got home, I call and inform them. But no one contacted me, so please take appropriate action to resolve the problem.

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ken iles

Apr 27, 2015
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Please stop your add campaign that mocks the suffering of families dealing with the pain of Alzheimer's and other forms of dementia. Please inform the little genius that thinks this disease is funny that there are thousands of us out here that get angry every time we see their insensitive ad.

BMW needs to take note that a lot of us that are 50+ years old are not amused by your companies obvious lack of concern about one of the worlds' fastest growing health problems. Thank you for your time and consideration of this matter.

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Karen Smith

Apr 20, 2015
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I leased a 2014 BMW for $344/month. The Ad said it was leasing for $229/month. Sales person said this did not apply to Orr BMW dealership WHEN I ASKED ABOUT AD. ), manager, told me it did apply to Orr dealership, and that's why I should have jumped and screamed BEFORE signing papers.

It's not my fault the salesman was dishonest. Tim said he would check into this and get back with me, for me to only discuss this with him. Have not heard from Tim. Tim admitted that I should not be paying more than the advertised lease price but does not know how to handle the situation.

He said he was going to contact BMW Corporate and get back with me, but I haven't heard from him. I am not happy with BMW dealership right now!!

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Betty Jo Ayers

Apr 20, 2015
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My radio in my 2013 BMW plays for a few minutes then stays off for a few minutes. The station can not be changed or play the satellite radio. I call the dealership and have to take it in for them to check it out.

While there, I found out there is a notification that there is a problem with the x drive causing the problem. I was told that day the radio would have to be replaced and new one was ordered for my car.

Well, that was on February 5, 2015 and to date NO radio. I have called the dealership several times and have been told that they will call me when it comes in. WTH??? This is my first BMW, and its been a car that I have always wanted since I was 16.

I can't help but wonder if anything else needs repairing/replacing how long will that take to be corrected. I feel like going back…

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Chris Genge

Apr 15, 2015
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dealership agreed to swap wheels from my 2011 5281 to purchased car. Immediately had tire monitoring light state unable to monitor system. Notified dealership on way home and sales person stated he would look into it. Many days later heard from service person from dealership, "I think its a senor problem, I will speak to sales mgr and get back to you.

2 weeks later no call, I called repeatedly and was told problem was being addressed. Contacted general mgr "Jack". Can't due anything now and will call you back soon. This is my 4th BMW, never had this frustration presented before.

Hope you can help deal with this, thanks

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Matthew

Mar 18, 2015
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March 17 2015, BMW aired a TV commercial that depicted a black African American couple driving a BMW and the couple appeared lost. front of a would be bed and breakfast establishment, then the black African American couple commented about how crazy the white woman looked and then sped away in fright driving a BMW.

Thus giving the false pretense that black African Americans think white women look crazy. Myself being a white male of German and Irish heritage found the TV commercial very offensive and should be removed from TV.

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Anonymous

Feb 16, 2015
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Let me for a start introduce myself. My name is Ahmed Al-Toukhi a Saudi national living in the capital, Riyadh. About 8 months ago, I purchased a used BMW (335I) 2008 model fully loaded from a friend of mine. The car was in an excellent shape and has been regularly marinated at the local BMW dealer (Alnagi motors). Since I bought the car, I truly enjoyed how it drives and how it performs. Truly speaking, this is one of the best cars I have ever owned.

Now, allow me to explain to you how miserable I have been since I sent the car to Alnagi’s workshop asking them to check why the car have suddenly started shaking and how the engine sounded funny among other things. This was close to a month ago and the story begins. At first and after about two weeks, I was asked to pick up the car. When…

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Anonymous

Feb 16, 2015
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First and foremost I wish to express deepest disappointment over the reliability of BMW cars. I brought a fully imported model 523 I RLA from our local authorized dealer in Malaysia Tian Siang Motor in May 2010 and having this car is the biggest mistake I have ever made.

This car has been giving me problem after problem since the first day the car was released to me. I have been going back to the dealer questioning why my car was jerking when the auto transmission shifted gear but they could not rectify the problem for me until they requested me to get use to the jerking. Finally I gave up but that is not all.

On 2nd of February 2012, I drove my BMW out to have dinner with my close friend who is driving a Mercedes Benz. However is was raining after dinner and both of us decided to go…

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Anonymous

Feb 16, 2015
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I had purchased BMW LI 750 - 2013 model WBAYE8104DD145717, I am facing a big problems with every 50 km the Radar is going off because of thet I had made almost 3 times accident by luck I had escaped from the accident but luck will not save me always and Indicators also not working properly when I went to your distributor in Dammam and explained my problems, they didn't respond me well and not able to find a solution of my problems. I have already 2 BMW's but with this model I am totally unsatisfied, either you informed your distributor in Saudi Arabia Dammam, to rectify all my problems, otherwise please return my money, I don't want to go every time for repair, I am very busy person I don't have time for all these thing.

Your immediate action and favorable response in this regard will be…

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Anonymous

Feb 16, 2015
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I Bought this car (BMW 320i) early January 2012, ever since taking delivery of this car it has given me countless problems, it has been booked in several times back to Zambesi Auto BMW Dealer, and still come back either with the same problem and or as I was told even new problems where discovered, its now April going to May and I still don't have the car in my possession as I am still paying for it every month, car was booked in again in March for the same problem.

Which I was told there was a back log on the part which was ordered for it, initially was told it was going to take about 14 day to have that part delivered, of which I estimated about 18 days for it be ready and fixed, of which was NOT the case, as now the was apparently something else wrong with the car- front lights, then…

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Anonymous

Feb 16, 2015
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This is in reference that my Car BMW X3 Reg. No. RJ 23 CA 0003 was traveling in rain and suddenly the car broke down due to water being sucked by the engine. Then we called the service centre and after 3 hour they responded us back by sending the representative and the crane to pick the car to Sanghi’s workshop Jaipur on dated 7th Aug. 2013 and till date they have not yet repaired or given any response regarding the car delivery and now they are saying that due to non availability of some parts they will take atleast 15-20 days more.

AS we have purchased a renowned brand car we expect the car and its services to be prompt and of higher standards but the type of your response we are completely unsatisfied as if you will take atleast one month to render your services just to repair small…

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Anonymous

Feb 16, 2015
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My search has revealed that a lot of owners have experienced a steering wheel lock on the 2007 BMW 328i. The solution appears to be only a replacement of the entire steering wheel column, which costs around $700-900. The frequency of the problem suggests a defect but BMW will not admit it and has not issued a recall. THIS IS OUTRAGOUS!

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Anonymous

Feb 16, 2015
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A woman named Jennifer at the BMW bayside service department is extremely rude on the phone. I called in for the status of my vehicle and she provided me with an extremely nasty attitude. When she called me again to tell me my car was ready, she had an attitude again.

I own a Lexus and their service center excels above and beyond compared to the bayside BMW service department. My lease is up next year and after this experience, I am completely turned off by BMW. I do not plan to lease or ever buy a BMW again.

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Anonymous

Feb 16, 2015
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My Window glass got stuck in my 2008 BMW 328XI. I read lot of feedback from people online on Bimmerfest.com and most of the people say it is regulator. My BMW went out of Warranty in Dec 2011 and I got this issue right now. I was wondering if this is a common issue, did BMW idenitfy this as a project for concurrent improvement and was there a resolution in place in tems of service letter then I can take advantage of. I am really surprised this happened on parts that should have been tested for 100,000 cyles as a part of validation plans in new product development cycle. Can you help me understand this issue better, where I may end up paying a dealer over $600 for a mere window getting stuck.

Thanks Pawan Arora

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