Boost Mobile

Perhaps the worst phone service I've ever had. All my calls inbound or outbound DROP after a max of 2 minutes. nope still have problem. Boost is thw worst!

I accidentally changed my plan to one that was $20 more expensive and immediately requested that they change it back and they would not. My service is horrible. It cost way too much and nobody will help me.

Breech of contract by not honoring the policy on a stolen device. Refused to replace device and so did the insurance company Likewise.

I've been a boost Mobile customer for almost 20 years with the same phone number what about my new phone and I went to change my phone over and it did swap my number it's just about my phone now with that phone number that I've had for over 20 years all of my accounts were pictures everything my daughter's funeral everything boost Mobile took my number for me I no longer have my phone number I really would like it back I can't get into none of my accounts it's made my life horrible the number that I've had for almost 20 years 916-870-2487 this is gone they just took it for me and

they told me they couldn't give it back to me and I don't appreciate that cuz I just want my phone not swap my number my life has been hell since I have none of my accounts none of my pictures and then nothing is…

Boost mobile turned my service off on the day of payment 4:00am in the morning, I thought we had until 11:59pm .WHY DO THEY TURNED MY SERVICE OFF ON THE DAY OF PAYMENT. IF I PAYED ON THE 11th DAY OF EVERY MONTH, I SHOULD HAVE SERVICE ON THAT DAY.

straight up racism!!!

Been loyal customer for 4 years. Had family plan 4 lines $100. Boost when chnaged over my plan was changed w out my permission or consent. Removed line. There is line on there still that hasn't been active for 2 years. Still charge me for.

Refuse to change my plan. Refuse company contact info. Say I need to pay bill first to them change. This is ongoing for 6minths. My voicemail hasn't worked since change of company. On their end. Said still working on it.

I refuse to pay bill. I'm not getting service or request I pay for so why keep paying bill. I've called and in person store and always back n forth run around. Refuse to credit acct due to their negligence of company and services. Says can't.

Which have and did couple months ago. That gentleman seen all of issues he did credit

00 credit never sent it back to bank 2 months later they auto- paid out of my bank a monthly bill I called them talked to 3 people they the last one said my phone was still on with a different number and I had to pay for it I never used that phone it is off ,I had to buy a different phone same phone number said there was a different number with my old phone,I have never used it it is off but

they said I am paid until Dec 20 2023 and it is a different billing cycle so I can't get no money back but I could get a Sims card sent to me company is no good

These people took money off a card they were told to no longer use ; it was used for a phone that isn’t even mine, nor is it my account. All of the sudden they couldn’t give me my money back because i didn’t have a pin or account. but they managed to do it BEFORE for my card.

Absolutely trash.

They’ve done this to me multiple times - and this isn’t even my phone company; someone just happened to use a card that wasn’t there’s.

Thanks for no help at all Boost

My husband and son visited the boost store in Elizabethton, Tn today and had a bad experience. My husband is a very even tempered man who is always friendly. He has also had his business with boost for at least ten years.

My son who has just graduated and wanted to upgrade his phone. The African American lady who waited on them was unbelievably rude. My son who never gets upset about much of anything was visibly upset. He said he won't be using boost when he goes off to college.

Thought I would let you know before this lady runs off any more business. I'd like to know who hires these people.

I have been dealing with my billing issue since 8/2023 with customer service and supervisors . I signed up for the portable wifi device under the acp which Boost was billing them. Now under this "plan" it only allows 10GB per month. 00.

No where did it show that I couldn't purchase this under the plan I was on no does it stop you period to make purchase. I was told the 4th time I called that I needed to upgrade my account and pay an additional $30 so I could use the extra data I paid for.

When signing up there is no disclosure of no refund for additional data. The last supervisor took that $30 on my account to show a credit and said he was going to submit for refund. During this call I repeatedly told him to close account which never happened. 00 refund which BS!

WHY WOULD I ACCEPT HALF…

I have been a customer with Boost for over 20 years. Never really had any major issue with them until recently. I understand with mergers there are a few problems that can arise. Since Boost has been bought by Dish Network, well, one mistake okay but then another the next month with an agent that has no clue or cares what's going on, well, shame on you.

Asked to speak with a supervisor but she ignored that request. Problem is I am on a reocurring payment plan. 00 discount for that and thank you. So I received an email saying payment was successful at 4:07 October 17, 2023.

At 4:16 I receive another email saying my phone service is discontinue due to nonpayment. What???? 00, which discount was not included. So went to my BoostOne app to see if I could see what was going on. Waited 10…

When I go for boostcoins says pardon our dust that's ridiculous

My phone is working since last night I can not call out and receive calls Pls help me

I have been a customer for several years. I moved to my current location a couple years ago. At the time the town I reside in did not currently have towers for good reception and Internet connection, however it was in progress.

For this reason I made no complaints with boost mobile and have been making monthly payments throughout despite the lack in dependability. The city has upgrade and added everything necessary for residents to be able to obtain clear dependable reception and online connections several months ago in completion.

I am very dissatisfied with the service I have been receiving as a paying customer with boost mobile. I pay monthly being promised unlimited data, which is seemingly untrue. I can only access being connected through Bluetooth and hotspot or somewhere with…

Boost suspended my service was not supposed to did everything the past 2 days to correct it they told me it would be on In ten minutes now no one will help I am very ill live alone I need my phone

I bought a phone prepaid box for Boost the SIM card was not compatible with the phone it came with then I had to wait for a SIM card okay then I broke that phone so I got another Boost Mobile box phone and the device is incompatible with the SIM card I was told to buy a new device that is compatible and

I'm out $100 on the phone and all I want is me to get another phone that I can use and to send this one back to boost I've been told that it's not going to happen I've been on the phone for 2 hours so far I'm still on the phone on hold waiting on a manager but I've been told to do me no good because they're going to tell me the same thing they're not going to do anything but

y'all need to quit selling boxes of phones that aren't compatible with the SIM card or the phone ain't working with…

The customer service sucks she didn’t listen to a thing I said and acted like a robot I could have just spoke to an automated system didn’t resolve my issue and hung up on me, wow great! And all of a sudden out the blue because BOOST DECIDED TO MAKE A BOOST ONE APP that also sucks and never works properly my email address has disappeared from my account and

I can not log in mind you I never used my email to log in I always used my number. Won’t let me change my password or nothing All In all I HATE BOOST !

All I wanted was to upgrade my multi-line plan and the store, customer service and chat said I can't because I'm in an old grandfathered plan at 35gb per line. I wanted to upgrade to the 60gb per line and pay more and they cannot without starting a new service with new phone numbers.

I will be switching my 4 lines to T-mobile next month. So disappointed with boost,, been a customer for like 8 years.

I made a claim on September 6th 2023 because I had a Crack, I receive the phone the next day. My replacement was a Samsung Galaxy A-13 and my phone was a Samsung galaxy a-12. My charger is damage and I was told accessories is not including when making a claim, the connector that was shipped to me is not compatible with my charger, if you're going to give me another model then I should have received a charger with the new connector.

I told customer service the new connector doesn't fit my charger because it's a different model. I'm having a hard time charging my phone and now I have to buy one.

I made a claim on 09/06/2023 to receive a replacement phone because my was crack and I needed a new charger because my wouldn't charge, I was told accessories wasn't included The phone that I needed to replace was a Samsong Galaxy A12 but I receive a Samsong Galaxy A-13 which is not my model and the connectors that was sent to me is not the same size as my old connectors and I feel like if Boost sent me a different model I should have receive a charger for that model now I have to go out and

buy one for the a-13 model that they sent to me.

I purchased A sim card for activation online for A unlocked phone, the sim didn't work, I called customer service for A refund, I was refused and told to go inside A Boost store. I did as they asked and went to and independent dealer where I was charged 60 dollars and they were not able to activate the phone and I was asked to purchase A new one, I declined because I didn't have extra money to purchase another phone, I asked for A refund they also declined.

I have filed A Better Business Report and the company refused to pay back money, so I will be reporting to my Attorney Generals Office. I don't appreciate being denied refund for services not provided. Kawana Rule

On 8/14/23 I signed up with Boost and paid my first month fee. I had pre-confirmed that my IMEI was compatible. I was to be mailed the SIM. I put the SIM into the phone and tried to activate but received a 'not compatible message.

I called Boost giving the SIM & IMEI numbers. The agent determined that Boost had signed me up with ATT which requires a BLACK SIM (which is what I had received). I did not specify a particular carrier. The agent said that my phone was compatible with T-Mobile which uses a WHITE SIM but not with ATT/Black.

They didn''t know when the WHITE was mailed; that info is NOT put into file notes. So I asked them to send another. On 8/24 I received the WHITE sim, & the UPS label said it had been mailed 8/21.

The WHITE sim didn't work either. The agent said the WHITE was…

First and foremost I don’t know where to begin. I had purchased more data thinking I’m paying for hotspot data being thought I used all my hotspot data up. I spent $30 and I called the next following day asking about the hotspot data because I couldn’t use my hotspot.

The lady told me a guy was working on the data and to be patient. The lady credited me $10. 2 days pass and then it’s day 4. I call back and a gentleman said I paid for extra data for like when people run out or data.

He said people do that all time and some of the representative be misleading customers. That’s problem one. 00 because I switched to another phone service and I can dispute it through my bank. 00 I called back because my bank said they don’t see nothing another representative literally just processed my refund…

A data breach to my account I have someone’s information with card information that breaks all of Boost Mobile privacy policies. I spoke with Judy, Carlos, Supervisor, Hassan Supervisor (he was really rude), Kay twice, Agent#zzz placed in a ticket to fix issue that would result in a 3-5 business day to process correction ticket number - 2273616.

Spoke with Nae who then transferred me to supervisor Ray with no results of just waiting 3-5 business days to get issue resolved. No Service for additional 3-5 business days because someone at T-Mobile switched my accounts and I’m not even able to pay for my account through the automated service.

I have dealt with this problem from 9am to 7:40pm with no resilts

I asked for a landline transfered to a cell on 8/16/23 at 95 s. Sheridan Blvd unit A and as of today 8/25/23 NOTHING has been completed!!! It's one excuse after another!!! And this worker Javier has the worst attitude!!

I'm so frustrated at this point!!!

This company is horrible. My phone has been off for dsys and they cant figure out why. My business is being disrupted. I cant do my job. Before the phone stopped working, I was unable to text ir receuve texts.

People who text my old number texts come through to my new number. Every single call Ive ever made has dropped. Sometimes I cant dial out! Inconing calls hang up as soon as I answer. When I am talking on thr phone, theres static and interferencece and the person on the other line cant here me. This is unacceptable.

For two montgs my phone hasnt worked properly. I ported my number to Boost on June 16, 2023 wbd my phone has NEVER worked right. Ive called customer service and nobody knows whsts going on. I hate thatvI switched. Worst phone conpany ever. Horrible customer service

I have had Boost for 5 years. I called Family Mobile to start the process and they said the Boost account was wrong and so I had to disconnect with them and call Boost. " real slow and preceded to ramble off the account number I already had.

I told them that Family Mobile said that that number did not work. " after making me think they had looked to make sure and found another number and repeated the same number. I was so aggravated at this point I hung up.

I saw an approaching payment coming up and figured I need to get this done before they take a new month out on me that I wouldn't use. So a few days later going back and fourth trying to obtain information from Boost that they were not willing to give me but instead ask me aggravating stupid questions that had nothing to do with why I…

00 I had 3 lines and they turned 2 of my phones off and asked for $80 more dollars. I had been with boost for about 15 years and I am so hurt and disappointed, no one would help me after calling for days.

Boost claim to have a new system so they told me that my payment went to the old system , doesn't make sense. They robbed me blind!!! I don't recommend BOOST MOBILE TO ANYONE!!!!!! The number I had 612-267-4303. For almost 15 years

It is very hard to log in on the boost 1 app. Takes five or six times and sometimes that's not enough. sometimes you have to restart your phone and that doesn't always work. Very aggravating and it seems like since boost was bought by dish I've had nothing but issues.

For the past 2 to 3 weeks,Boost has new action to there service(dish),and so has the ability to using the phone. Most time I would have to be outside, to make a call, text,etc. Even all the trouble shooting. Even with being wifi.

It's not able to correct. Signals? For these 2 to 3 weeks, my money spent to Boost mobile, didn't help with this problem. Boost mobile is not honoring, time that hasnt been able using v the phone.

My phone has been going on and off for months now and interrupts my deliveries for ubereats and instacart. Shouldn’t have to pay for service that isn’t working. They say there is no network outages but my phone says “no sim” and then switches to “sos only”.

They asked if I switched my sim but I’ve had the same one in my phone since I first got it from boost. This isn’t fair! I have reset my phone multiple times, turned airplane mode off and on several times and even took out the sim and reinserted it.

Still no results and they are charging me still.

The service is so bad and the customer service is worst. I called in to add a $10 data pack to my line and the rep added to my son line instead and told me they can’t do anything about it and I would have to purchase a new data pack for my line….

I ask for a courtesy because they messed up and they said there is nothing they can do about it. Asked for a manager and they never gave me a manager, also they are lying about unlimited data becoming I have to buy a data pack every single month after they made the change of leasing bandwidth form dish and T-Mobile.

I paid my bill today just so the data would start over and they told me I have to wait until midnight smh and I never had to wait before this company has gone down hill and they falsely advertise the services they provide and they…

You have lost a loyal Boost mobile customer who had been with your company for 11 years. When a problem occurred with my phone service, no one valued me as a customer. I was unable to make or receive calls for 8 days!!

When dailing out, the call was routed to Customer Service. The customer service reps followed a “script” for 8 days; did not veer from the script. I got no resolution; only told a “ticket” would be created. On the 9th day, I wanted to take my phone that I had purchased ( not free) from Boost and port my number.

Boost Mobile refused to unlock the phone. On day 9, a ticket was created and I was told to call back in 24 hours. Day 10 From Custoomer Service rep: “Oh, no one supplied the unlock code so I’ll have to recreate another ticket”.

At this point, I’m forced to buy a…

Bad experience at a boost Mobile outlet at 2832 West 63rd Street representative named Jay went in because someone has stole my phone the guy came off to be a pretty nice guy fast talking but at the end horrible experience so I had to buy a new phone I paid $249 for the phone the guy installed the wrong SIM card which left me without a phone for another 12 hours went back the very next morning after being on the phone with customer service to get a refund I was told I was not able to receive a refund boost Mobile policies is you can receive a refund within 10 days of purchase mines was one day and

I was told I was not able to receive a refund then after experience a 12-hour delay of not having my phone he tells me it's going to be another 45 minutes and I tell him wow why is it going to be…

i purchased a new samsung cell phone from the boost mobile off of mississippi and sheridan blvd in denver,co and it coincidentally has broken already in 7 days.i havent dropped it,nor does it have water damage ect.it stared with the screen going out giving me half a screen.to nowtheres no screen slight colors.it rings but im unable to call out,email,or check emails ect...

I purchased a cell phone from Boost Mobile .com and the phone did not work. I contacted Boost Mobile and they refused to take the phone back. Boost Mobile has been giving me the run around for 30 days. Phone is intact, still has all the packaging with it. From the outside, it's a perfect phone. But, it DOES NOT WORK

Boost mobile has basically rob me of a $100. This has been a terrible experience with Boost Mobile

I need Boost Mobile to do the right thing and reimburse me.

Thank you

1st off last year they wouldn't port my number out I had over 10 years. But most. Recently I applied AND paid for the $10 plan and got a sim mailed to me. This sim didn't work so they mailed another.

This one didn't work either. They say my sim wasn't compatible to the phone which I purchased thru Boost a year prior and the lady said it was when she checked the IMEI. They were to send me another sim which i never got.

So at this point I asked for a refund for the month service I paid for but never used and I kept getting the runaround about why he couldn't process the refund. I called the I know probably 15 times in the course of almost a month and still no results to the refund or any answers to a si card.

I will never ever recommend Boost to anyone. I was saddened bc I had such a…

I ordered a phone on June 24,2023. UPS lost the phone so I called Boost so they could file a claim. Boost filed a claim, ups admitted they lost the phone in transit. UPS sent Boost the value of phone.

It is now July 24,2023 and Boost has still not refunded me my money. Customer service and manager keep giving me the run around about my money. I have been with Boost over 10+ years.

Out of no where, I receive a text msg from boost: BOOST: Your on your account has been updated. If you did not request this change, call us at 833-502-6678. They changed the phone number I've had for 22+ years without my consent.

So, when I got home I called that number and told them I did not request this change. I was told they do not have the tools to change my number back. Waited on hold over 30 minutes to speak to supervisor.

(Which I assume doesn't exist). Nothing. Called back next day, waited on hold 30 minutes for supervisor,none available. No help. Called back again, 30 minutes on hold, no supervisor. Getting angry. Then I get text and calls for person who is supposed to have the number I just got.

Then I went back and forth on messenger with boost. Told me to be patient. I was…

The past 2 times I have had to pay my phone the first time I added $35 to my account and I called boost mobile bc it didn't work so I had to pay another $35. This time I added my $35 to my account 3 days before my phone service was gonna be turned off and it didn't work.

2 days ago my husband paid my phone and now my phone is still not working I got off the phone with boost mobile and they wanted me to pay ANOTHER $35 I said no and I'm going to get a refund I don't know why boost mobile has Been so bad lately but I'm getting another service plan

reason and then going to tell me I must wait 24-48 ours to have it put back on. I have medical issues and needed to hear from the MD and was unable to. Boost should have never disconnected the account.

The operator on the line was not helpful. This was such a disgusting thing by Boost

I called on 7/14/23 to create an account to transfer 2 separate #s from TMobile to Boost. I created 2 accounts with 2 separate emails, per the agents request. I paid for both lines and waited to receive the SIM cards.

On 7/17/23 I received both SIM cards and called Boost to activate. The rep processed both activations after providing the account and port out pin #s from TMobile. He said everything was fine and that I should wait 15 to 30 minutes for the phones to start working.

One hour later they were not working so I called boost again. At that point I was told TMobile was not accepting the transfer. They called TMobile and was told the port out pin # had expired. I was not sure if I could get another port out pin # so I requested a new SIM card to get a completely new # with boost for…

I was told by a boost rep that if I up graded to 5g I would get better internet resection. You fucking lied.vill be moving to Verizon as soon as my monthly plan is up.thank you for the crappie service.

My ex boyfriend cut my phone off and l pay the phone bill Jun30 ;23 and they telling me I can't give my money back they are not cut his phone off until August 8th that I cannot get a refund I need to talk to the supervisor on the head person of boost .

First, you can hardly hear them.

Second, they have twice dropped my wife's service for some sort of "suspicious activity" which they have never stated exactly what it was.

Thirdly, their "Custom Care" can't really do anything concerning issues like this because they can't tell you in particular what suspicious activity policy has been violated. Fourthly, the Boost Mobile Dealer a little west of 63rd and Kedzie here in Chicago, Illinois put my wife on a plan with other people she doesn't even know and was trying to get her to pay additional money to cover for the other people on the plan. (SMH)

They issued me a SIM card with the wrong Network and they refused to fix the problem

I didn't FORGET my password - boost switched from the 4 digit pin to a password.

Instead of allowing the pin to log me in then having me change - i'm blocked.

Can't receive a code because of creditcard fraud that made auto pay fail. - I have no cell service to receive a code. and unlike other companies for some reason Boost does not offer ANY alternative to receive a code - like a back up email address. BANKING cos can use an email as an alternative to unlock an account but BOOST Mobile can't???

can't call to make a payment because I have no cell service.

Boost mobile stores aren't open because it's Sunday.

If I could give this cell phone company negative numbers I would. It certainly doesn't deserve the above 1 rating that has on some sites.

I had ordered something from boost mobile never received it and they took it out of both of my cards with one is on red because of them ,they are rude agents also they are giving me the run around they charged me twice ok $52.03 and they won't do nothing about it know I want my money back

Cannot get any satisfaction customer service sucks,but they want u to pay first it??