Boost Mobile

When you send boost Mobile customer service money to put on your data extra gigabytes and a transfer it to your phone bill is kind of fucked up it's not the first time it happened it's every month seems like they got some dumbass employees that don't know what they're doing or whoever's in charge don't know what they're doing I wouldn't give them a star for nothing cuz they do nothing the employees at their stores don't know what the hell they're doing either boost Mobile is garbage do not buy nothing from them as I said boost Mobile is garbage

My calls not coming through people calling me phone not ringing for me but is for them don't know I received a call until they leave a message I get the notification of a voicemail but phone never rang for me no missed call register but voicemail does

My daughter had insurance on her phone for the last 2-3 years all of a sudden Boost merges and (she doesn't have insurance which I've been paying for) and now my son has Insurance on his phone which he never did previously. Tried explaining that to a supervisor who in turn didn't help no one could explain how the mix up happened and no one seems to care even though I need to replace my daughters phone which I can't cause boost STOLE her insurance pretty much.

Was on the phone 2 hours Thursday and over an hour Monday and still trying to figure out who can help correct BOOSTS MISTAKE!!! Worst customer service I've ever received. 2022 when she has insurance all of a sudden they can't go back that far since the merge which is BS

I purchased two iPhone 12 phones (upgrade) on June 16, 2023. I received one (my sons) the next day. I have yet received mine. I have spoken through online chat and several times by phone to resolve issue. Each time getting different responses, investigations (told now the agents submitted wrong info.

I am frustrated because told another investigation and will be another week. Making it 5 weeks since I ordered and paid for phone. Still no phone!!! Called back and told ups is sending back to them. Ups states they never had it.

I have gotten different explanations each time I call back. The supervisor was I empathetic, gaslighting and unwilling to help me resolve the issue that is completely on them! My other son ordered his phone days after me and received his a day or two later.

I find…

The unlimited plan is a crock and their service sucks anywhere I go have problems with service apps loading it is just nonsense

I have been a boost mobile customer for over 25 years . All of the sudden they switch to dish mobile. I have had no stop problems. No one will help me. Customer service hangs up. They ask the same questions over and over again I have gotten no where.

I also, pay for insurance and the insurance company for boost is telling me I don't have insurance. I want to find better phone company with better service m

Someone in the company was messing with my phone service last month and dropped one of my lines and completely removed it with out my consent to do so. I had to play hell to try and get it back on my family plan then when I did, they jack the plan up to 60 bucks more than what I had it.

I had the cheapest phone plan on that line. Then I call to try and lower my plans just for this month and they refused to do so. So I told the lady they will be loosing a costumers. And I wanted to talk to her supervisor and she made accuses.

She said there not allowed to drop lines without the person who owns the account, I am not lying when I said this happened. I want something done about this problem, I have been a customer for years with you people, and bought many phones as well.

I will be changing…

My phone services was suspended by Boost due to the new account rollover on 05/28/23 and not for none payment. 00 plus dollars for loss busy that I conduct on my phone. I went to the Boost store located at 167 Hillsboro Blvd, Deerfield Beach, FL 33441.

The regional representative) at the store assisted me online with a customer service rep to restore my service. After 48 plus hour and 30 minutes on the phone, thy finally got their act together and got me back in service.

00 for being such an loyal customer of 15 year was the least he could due. He sent the email attached and it's not valid, so he basically sent me lie, I'm NOT happy at all, the female at that store needs, training or reprimand, very freaking rude and

not helpful, she wouldn't give me her name or her supervisor as well,…

My phone is not working and I filled out a report and I haven’t heard from you guys yet and I paid for the insurance to get another phone never happened paid 53.50 no phone.My phone was never turned off and money owas taken out of my account 57.00 06/17//2023 from my bank account

They over charge my account for not activeted line. Then their promisess over 5 time to return my money back and they didn't. They dishonest and lie.

Worst customer service I have ever experienced. I have been dealing with the same issue since January 2023. Due to a "glitch" my account was added a second line on their end. I was billed for a second line with no added device?

48, I am simply too ignorant to understand. I asked to be transferred she said ok you will be on hold for 4 hours! Please beware and don't make the mistake I did.

I went to the Boost Mobile store located on 922 Park Lake. My intentions was to transfer my ACP from Q Link to boost. Upon arriving, there was no one in the front after about a minute or so this young lady came from the back and I gave her the information and let her know what I needed.

She told me that I needed to update my sims card and there would be a $15 charge. I was very reluctant because I did not receive this message from boost nor is it in my account but I went ahead and gave her my debit card and she charged my card I asked her for a receipt and

she said she could not give me a receipt but I could go home and update the SIMS card and if there was any problem to bring it back. The only problem I have with that is I've been a victim of a scam this year and I'm skeptical about my…

Stay far away from this company. To restore your service might take a week or longer. My service was interrupted twice due to them mistakenly returning my payment. Last week I was told a payment was sent back into my bank from April, let me remind you while checking my online banking no charge back was submitted.

Hours on the phone with them I just gave in and paid. Two days to restore service. Monday comes and they turned my phone off again talking about a change back. My bank told me that there was no charge back.

Hours and hours on the phone until I double paid again. It’s been 72 hours with no service still

You had the wrong number on my account so when you took money out of my account it went to another number so I paid it again the money went to the other number they seen the money went to a different account now they are closing the tickets to get my money back I've submitted 2 times

Due to your boost one app my payment was taken out 3 times from my bank account. My phone was suspended cause of this and has not been on since the 17th of June . I called everyday and hear the same story from your car.

I paid for my service why is my phone off? I am missing out on work I can't switch cause I had my number for over 10 years. I want what I paid for and not getting it.

To Whom It May Concern: I have experienced several issues with my boost service since changing to the Boost One. I called boost two times today and no one (including supervisors) were willing to help me with the following: 1.

Boost calls going directly to v-mail (phone rings when calling someone and it goes directly to v-mail). My husband and son are both Boost customers with their own accounts. I have tried calling both of them many times and their phone doesn't even right.

My phone rings when calling them once then goes directly to their v-mail. I have called other person's with other carriers and I am experiencing the same issue. 2. I call anyone and it takes like 10 to 20 seconds to connect the call for dialing. 3.

I have experiencing issues when on the phone with someone, my phone…

Boostmobile defrauded me. Despite the fact that they are owing me over hundreds of dollars, they still suspend my account and never let me port to another service provider.

6/25: went to the Walmart located at 2401 Augusta Rd, West Columbia, SC 29169 to purchase a temporary phone. Explained to the individuals in the electronic department of my needs; Mother left her phone in Arkansas and we needed a cheap and quick option that would allow her to make phone calls immediately and until her phone is shipped (~3-days).

Walmart representative guided me to a boost mobile flip phone which we purchased. They said they could not activate in the store, and we had to do it. After taking it home we made countless attempts to activate online and through the phone with Boost Mobile.

The Walmart where this phone was purchased is ~45 minutes from my home without any traffic. It is now 0930 on 6/26 and the phone is still not activated. Due to the inaccurate information…

Since switching to dish wireless my data outside of wifi is slow ,everything buffers and slow to upload .

I WANT TO LET YOU KNOW I HAVE BEEN WITH BOOST MOBILE SINCE 2017.ONE OF YOUR REPRESENTATIVES GAVE ME THE WRONG DUE DATE ON MY PHONE ACCOUNT AND THEY CAUSED MY PHONE SERVICE TO BE SUSPENDED.WHY COULDN'T THEY JUST LEAVE THINGS THE WAY THEY ARE ON THE ACCOUNT INSTEAD OF CONFUSING THE CUSTOMERS AND YOUR COMPANY IS NOT MAKING ANY SENSE.

I paid for a data pack and boos keep saying the didn't have the money. they don't show where a purchase was made, lying every time I call. they own me money and I have proof they took the money

93 to upgrade plan was told service would switch in a few minutes it did not called an hour later and was informed it would switch by the end of the day it did not called 830am on June 20 2023 asked repeatedly to speak to a supervisor was told by 3 different employees that supervisor was unreachable was informed it can take up to 3 days for the service to switch I am very discouraged by the lack of knowledge and

the seemingly impossible task of getting to speak to someone in a position of authority this will make me want to switch carriers as Noone there seemed to care I was hung up on by a couple of employees VERY BAD CUSTOMER SERVICE I DEMAND MY MONEY BACK FOR THE SERVICE WE ARE NOT RECEIVING the phone number associated with this issue is 3367109224 would appreciate some feedback on…

Last month I bundles my Wi-Fi and my phone service seeing as my boost service with 2 phones was 94$ and I got Wi-Fi and two phones from Xfinity for less than that. But I still can’t get boost mobile to give me my transfer pin to transfer companies.

This morning I started calling to get the transfer pin once again. It’s 2 pm and I been on hold all day. Hung up on. Been rude to. Told a different story everytime i call the number. Boost locked my phones.

Which I didn’t even buy through them. That’s illegal. My phones aren’t your property. I managed to get one phone unlocked on my 20 calls I have made to boost mobile today. But now they say it will be 24 hours before my other phone will be unlocked.

My service is up now. Since I been on the phone all day with them it was working. Soon as I…

This month boost stopped taking automatic payments and suspended services.called them and they were unable to help because she couldn’t remember pin gave email.would’nt transfer me to a supervisor

Where to start, first boost cancel my service a day early, gave me a 50 dollar credit, then required me to pay another 50 to cut my phone back on. Even though I already had 50 on my account. Then, they take my number and give it some1 else all in 1 day, the online customer service rep's never helped me.

I had to go to the store and pay 35 dollars to re activate my phone to get my number back. While still having 100 on my account.

I had acp hot spot box, government decided to not pay for them. I went into a store they said I could purchase service, but this has not worked since I purchased the service and I live 87 miles away.

The store manager Angel on east Colfax will not give me a refund on the service unless I drive the 87 miles. It cost me to drive and it's a service not a product. 19 back.

I switched over from cricket to boost (big mistake) I have lost all service in two months and no one can figure it out. The customer service people are extremely rude, and hang up on you multiple times. When I called the second time my phone stopped working for no reason they told me that my phone was unlocked for two days so I would have two days to switch companies.

Well when I went back to cricket to switch they were unable to do it because my phone is apparently locked. I was told numerous other bs stories on I would have to wait 6 months, then it was 24-48 hours then finally was told 12 months.

I found an old cricket phone and went to switch it and when he couldn't still switch my number over he called the boost number back and he literally told the guy he can't assist him with…

Customer service switched plan no data customer service gave me the wrong information been on the phone three days been hung up on and the agents Wayne Anna Al and four others could fine not one supervisor I work from my phone and been out of work for the Mis communications with the employee and the companies rules First Lady that changed my plan and Wayne last person I talked to for two hours hung up the phone on me

I have not had phone service in four days, my calls are dropped and cannot dial out. I have been contacting customer service every day very rude and no one have been putting notes on my account. I am prepared to file a lawsuit against Boost Mobile.

My complaint is I'm supposed to get 30 days of services why is my phone off the day it's due I payed my bill the 11th last month I got a text saying pay my bill today turned around turned my phone off. That's not Making sense who is off on the 10th but due the 11th your truly are a shitty phone services yall don't even accommodate.

Don't even offer a phone extension to get the bill paid don't text a reminder on the right days nothing That's horrible but looking for the phone bill atleast offer people an extension like metro yall just turn people services off no matter what on days it shouldn't be due the 11th to the 11th is a full 30 days not pay bill on the 11 the phone off on the 10th That's not 30 days period yall trying to get over.

And I have proof of the text I received saying pay…

I went to the Johnson city TN boost store on north roan st today and left absolutely disgusted first issue was the employee was sitting in his car and when he exited he looked higher than willie nelson before I made it to the door as he was getting out of his car he said what do you need I said to look for a phone. We walked in the store and the employees pants were sagging so low they were under his ass checks it was full underware he then ask how much I was looking to spend and

I said hopefully no more than hundred I'm an existing customer and he replied it don't matter if ur a customer or not and your not gonna get anything here for under 100 I've been a customer with boost for years and he was absolutely unprofessional, and rude.

I did make the comment as I was walking out that he…

They stole money from me and refuse to refund me for an unauthorized charge and it was their fault I will never be a boost customer again

I ran out of hotspot data and purchased $15 of their"extra", 5 GB which their website States clearly maybe used for hotspot or high-speed data. But the hotspot didn't work and when I texted customer service I spent more than an hour while they told me that there was no such deal, that my hotspot data was capped and I could not purchase anymore.

I asked what about what they were saying on their website. They lied to me, they ignored what I was saying and treated me like I was a prisoner rather than a customer

I am trying since 2 weeks to activate new device Samsung S22 ultra. then they said not compatible with old sim. so they sent me new Sim card I received it today. When trying to activate it the agent cancel it because she is not professional and also cancel the old SIM card and her supervisor was rude was angry when talked to me then said buy new sim card.

now I am with no phones.. The phone I called was 8336426678 Thank u.

I couldn't sign in to my account. I gave her all my credit card info and never can back to the phone. Hung up called back 2nd person and they told me something in the sky was not lined up and they no longer have auto pay.

And I had to pay 50. 00 I had been paying

I've had plan for 3half years. 4 line family plan. My plan was changed to 3 lines. I didn't give permission or consent to change my plan. Getting different versions of issue. The line is unaccounted for. One say disconnected.

Other says on separate acct now. They dont know what it why or how to fix issue. Dealing w over phone and store. Guy in store said he can't do anything. Call customer service. 3 days now. Hung up on. nothing taken.

Nothing been accomplished or fixed. I expect compensation for utterly ridiculous business your providing or rather not provide to customers. Uncalled for and have no idea what doing

How can I get my complaint to you. I tried to up load it they said that is was to big, and i broke it down now they say I have to have some kind of ext. is there any kind of way I can email or fax to you?

So you can explain to me what was going on.

I live in Kansas city MO and I applied for the government assisted phone plan initially in Blue springs. I was told that all I needed was a food stamp card because the one I had was unreadable. I applied and received a new one and went back, however this time she said my ID wasn't right.

I went to another office on 40 highway and found the same representative, unfortunately unable to help me again. I got the impression she was doing everything she could to deny me service I'm qualified for. Took me two months to accomplish this.

Very disappointing experience, I hope others don't have to experience what I did. I'm complaining because if there are others like me reporting this individual, maybe this can be addressed

I ordered the boost 25 a month plan for byod and paid at the time I ordered online. The said I didn't qualify buT never refunded my money. I then ordered the moto stylus free with 35 a month online and again I was denied and not refunded.

I called and called and nobody resolved the issue so I'm out 85 dollars I would to have refunded to my account. My daughter ordered the phone and right before I got the whole system crashed and it took an additional month to get it activated.

It would be fine to just apply the balance I'm owed to my current plan meranda belew is the name on that account.

I have been a loyal customer for boost for over 12 years now, since Dish bought the company boost has gone down hill. I have been getting charged double for my monthly payment, my phone service sucks, switching my phone to a different phone should take 5 mins an it takes me 24hrs .

The new app is the worst one ever.. Dish needs to put everything back the way it was before. Don't fix something that is not broken. I'm looking for a new phone company and I will be switching to very soon. Very unhappy with boost.

Pls put it back the way it was, it was so much better the old way

Terrible company. often cannot hear each other during the phone call. So after 2 month with them, I decide to port out. This is the beginning of REAL nightmare. They first make lots of trash talk with me and then transfer me to different agent.

And eventually, they gave me the PIN. But it was the Wrong PIN. I confirmed with them twice, so I am sure they did it on purpose. So I told them I am going to record the conversation and I hope they will give me the right PIN this time.

And the person who pick up my phone talked like he is innocents. And then he hang up the phone. Eventually, after 3 hours, they can provide me the pin. After two weeks, we decide the transfer another line out of this company because of similar reason, same thing happened, they put me on hold, and then transfer in…

00, on May 20, 2023 I have absolutely no service... I call boost mobile customer service and was informed my service was disconnected because of no payment.... I have a bank statement and text messages from boost mobile confirming my payment and my service is good until 6/2/2023...

More research from the customer service representative then she tells me that they are switching to a new system, and the problem would be resolved the next day and she gives me a ticket number #1856428.... The problem was not resolved so I called boost mobile back on 5/23/2023 and again the representative said I had not made a payment which infact is incorrect....

She did more research and again stated it was boost mobile problem because of changing to a new system, I get another ticket number #1868937 and…

When getting my plan set up there was a lot of information left out. I wasn’t told that I couldn’t change my $50 plan to a $35 plan or switch toe plans for the two phone bills under my name through Boost.

I wasn’t told vital information about my payments every month. I also spoke with several associates over the phone who were rude and once again was just trying to rush me off the phone. An associate was suppose to turn off auto pay after turning it on without my permission and never did.

These are all recorded conversations.

Man is unprofessional, and always asking for my pin# also no where else do I need a pin# to pay for my monthly bill.

To the point he refused to except my payment because i did not have a pin# available

Store is located on 69th st & Pulaski Ave in Chicago IL 60629

Hands down the worst service I've ever had will not fix your phone when you call customer service different SIM cards and none of them work after they shut your first line off when you'd they shouldn't have cuz you paid your bill their absolute crap do not waste your time do not waste your effort for money you pay for what you get for their customer service is always a different person and they have no idea what they're talking about cuz the next person says this in this in this and then the next person says something completely different complete trash.

Do not recommend don't ever waste your time with boost Mobile Infinity they are trash. Worst Customer service I've ever had in my life.

Yes I have $50 unlimited plan and unlimited data but Im out of data and I got charged for $10gb data which I didn't know about but my phone been slow since before I saw it on there and now y'all saying I can't get refunded for it it's crazy cause unlimited data so my phone shouldn't be slow and on top of that I been with the phone company for years and

I never had this problem now I can't help with this ! I will gladly switch companies and find a better phone that I will pay for my worth of money and the customer always right by the way

First off I didn’t give boost permission to charge my van for to months of service I contact my bank and boost mobile and the person that helped me was to call my bank . Then instead of contacting me you just cut off my service and then the person on the other end that supposed to help really aren’t help and your never can talk to a supervisor in 5.

months I made 6 payments I have been with this company almost since it started and I feel that the service/ this company has gone down you care about your customers it’s just company. It’s sad that you can’t talk to a supervisor and it takes three days after you get the customers

I have been trying to activate my phone since Saturday it is now Thursday I have called everyday I have spoken to seven different customer service reps all of them but one has either lied or given this information that is six out of seven I even had one that was lying to me and I asked to speak to his supervisor and

he hung up on me. I had one person tell me they couldn't Port the phone I had to go to a store, I had one person tell me my phone was that compatible and another one said yes it is compatible I just need r a differentsim card.

I had what tell me that I had to call cricket to ask them to release my phone when I had given them the ntp number and that's all they needed but they insisted I had to call my former carrier to do this myself I told her in the 25 years of me buying…

Today May 10th Boost Mobile went into my Bank account and withdrew $57 without my permission. I never had service with them, I don't have a phone with them. So how were they able to withdraw money from my account without permission?

I call customer care for help and they couldn't explain what happened so they transfer me from one dept to the next until I got disconnected. Imagine I call my bank and the rep that was trying to help me couldn't speak English properly I got very frustrated and had to hang up.

The address of the Boost mobile was posted in Englewood CO, but when I google the address the store is permanently closed, and the phone number associated with the store is not in service.

I don't get any notifications alerting me that my phone bill is bue. Normally you would get a text or something telling you in a week in advance or a day in advance. Not anymore. I haven't had good customer service with y'all in half a year now. Every month it's something.

Before this y'all couldn't get my payment to go through 4 fucking times!!! 4 months in a row! Y'all need to step up. I'm fed up with Boost Mobile.