Boost Mobile

I recently was trying to upgrade my phone so I went on yall website attempting to pay for the iPhone 12 but wasn’t able to I then put 217$ in my account thinking I would be able to use it to finally purchase the phone but I was told by an employee of y’all’s that I couldn’t so I requested a refund 5 days ago exactly an I still have yet to receive my money back all the ppl I have spoken with st boost have been no help they hav been rude haven’t let me talk to a manager or supervisor or they jus simply hang up an I hav been a valued customer for over 6 yrs an because of this I’m thinking about switching over to somebody else cause it don’t make no sense why I’m still sitting here with no phone an y’all still hav my money

I switched from metro to boost and brought 4 people with me they told us we would get $200 grift card after three payments I’m on the 5th payment now and boost mobile still has not granted the $200 talked to a department that’s handling the gift cards to the new customers and they say they got peoples emails messed up so

they are working to get the money out to all the people but the people are put on a list and they are not sure when it will arrive but it’s being handled so have to stay with boost until I get my $200 ridiculous than they said they only have $50 and $60 plans now can’t go any lower makes no sense should have just stayed with metro

Boost took a phone completely off my plan and then told me I had to go to a store to fix their screwup. I’ve had this service for years and never paid my bill late. They refused to fix or even try to fix it.

I couldn’t understand the three different people I talked to because they spoke poor English. This company has turned into a joke and their customer service SUCKS!

Hello yes I’ve been with the company for years and never had this problem first I don’t receive text let me know when my bill due that the first issue next my phone service was turn off I pay the bill two minutes latter and still no service I’ve wait three hours still no services the employee are rude I’ve ask for a supervisor for hours they hang up on me I work by my phone so I’ve been suspended due to not having phone service when it not my faught because I’ve paid the bill

I have had trouble with my service for over a month. I had to buy extra data and I even bought an extra monthly plan that they would not let me use until my due date. My due date is always been the beginning of the month and they told me that I could use my new monthly card beginning May 1st.

So after May 1st my data was still not working so I called again and now they tell me my monthly bill is due on the 10th and I can't use my data until then. So I asked to have my $26 paid back that I paid for my monthly data plan and they refused.

I want my money back or I will take you to court I know it's stupid for $26 to get so upset but that is my money. It is not yours to keep. If I don't hear from you with a refund in a week I'm going to go to small claims. That is a promise. My phone is…

I want to say I am sorry for my spelling up front.

I am a customer of Boost Mobile never had issues befor till know I wan people to now that there store will sale iphones that have been only faturey reset and not give them new phones they will tell you apple will give you the 1 year warrenty when they wont if its been owned by someone else there store workers wont do you anything to fex it. Doesnt matter what store you go to also there customer care center will not help you either. There customer means nothing to them. When customers are what makes there busness work and grow. I my self got my pone Feb. of 2023 and been having nothing but problems with it and the store I got it from and other store wouldnt help me with it I called custoer care almost 30 times since I got the phone and…

I have been paying me and my husband's bill fatefully every month, and our phones keep acting up. My internet doesn't work. My husband phone keep shutting off. I tried reaching out to tech support, they are no help. This is just wrong, then when the had that problem with 2g and 3 g internet switch we had too to pay for our phones we paid $400 dollars for just my phone by itself.

This unfair in so many ways and unprofessional y'all looking for a good lose suit.

Phone service is very sensitive phone works perfectly if there's no bad wea but the minute it gets very cloudy/ rains etc the service for boost mobile is very bad experience when you're trying have movie night on discord with friends or family the experience is horrible the live stream movie or show won't load and same experience happens if you restart you're phone and the experience might even be same as discord experience with Netflix etc

In March, my account was suspended for nonpayment a few minutes after receiving the message that my autopayment was received. 4 different said there was no problem. My service was working again a few hours later but the app and website still said my account was suspended and some features were unavailable but no one would help me.

In April, my account was suspended before the autopayment was made. After talking to several people, again, no one could help. The last person I spoke to suggested making a double payment (why double, idk) and said that might restore my service.

I bought a new service and a few days later, the sim arrived. I called to get the code to transfer my number. Then I had to call back to cancel and I said I hadn't realized that was necessary to unlock my phone from…

I switched to your service today after 4 very long phone calls to customer support I still have no service. One call was disconnected partway through and I had to call back and start all over. So now you have my money and I have no phone service.

I am so sorry I ever decided to switch to Boost I will not be staying with you that is for sure.

On April 27, 2023, I activated new cell phone service with Boostmobile at $25 monthly, all inclusive. I was assisted by Boostmobile employee, MONICA. In activating my service she asked several times if I was keeping the same number and each time I expressed an emphatic 'yes'!

and I just found out I can't get old number back! a number I've had for over 30 years! I am extremely perturbed by MONICA'S ineptitude. It should also be noted that this employee was very unprofessional, seemed uncaring and sounded 'groggy'.

Also, while I am not 100% sure of her name being MONICA, I am reasonably sure and our interaction was between 10:30am-11:30am.

I had my number changed without my consent or permission on 4/26/23. I was calling for a wifi problem and the rep got mad and took me off network so I could not call back. Now I have a number i dont want or never asked to change..

my phone is not working right and need help. My ticket number is 1758188. Phone number 413 7843995 or 413-218-0253. My name is Nakesha Harris.

If the rating scale was 0-5, I would have chosen 0. I have had it with Boost Mobile. It seems like every year something happens to their system and my outgoing caller ID registers my name incorrectly (maiden name). It has been 9 yrs since I got married and had my account updated to reflect.

Every year I call and ask them to fix it and they would. Except this time they had me do a few things and it didn’t work and told me to call Apple. Two times now in the past week I tried getting Boost to fix it.

Again, told to call Apple. Called Apple and they said they are not involved with how my name appears but looked at my settings anyway. Apple asked me to get a ticket number from Boost and call them back if Boost is still saying they can’t help me.

Called Boost and the lady refused to give me…

I went to a local Boost Mobile store. I asked the lady to give me a prepaid wireless Internet. They charge me $48 she told me everything is ready to go. I tipped a $20 because I felt bad for her because she says she just came from Cuba had no money and top of that the item didn't. Work I returned it.

They gave me the hardest time to return my $48.

i have returned device, it was shipped and delivered back to company neve came to my home device returned to there place MARCH 29 mark recieved by someone there said it would take 7-14 for credit to show on my card today April 24!!! no money back they say they are still waiting for return to be validated!!! tracking number states delivered!!!

told that it should take 24-48 to validate return and today still nothing 200 dollars is alot of money for so people then they said after valiadtion it will take 7\-14 days!!!!

Worst cell phone service and phone I have ever had. Cannot get service online majority of the time. Cannot connect to my wifi. The person that calls me the most goes straight to voicemail. This will be my last month with this cell phone company.

Called to update my new phone. Phone number got changed completely to California . I don't even live in California. They hung up when they changed my number couldn't give me the name of the person who changed my number without my permission.

I've had the same number five plus years. And phone did not even get updated after all of this . And they couldn't do anything about changing my number. Asked to speak with the supervisor and they wouldn't let me .

Boost mobile has given me the run around for 5 days for a order I was supposed to get in 2 days and I think that this company needs to be put outta business and there customer service representative are very rude and nasty and unhelpful I'm very disappointed and displeased and I want my money refunded to me and I want to report them to the better business bureau

My internet is super slow. I cannot even listen to music!

Promotion 200$ gift card after the 3rd payment a scam? Because none of the customers have received their gift card.

My daughter bought her children BOOST phones December 2022, however, around February BOOST made a huge mistake saying there was inappropriate material used on the main line (4 phones for 4 teenagers) of which BOOST later found was untrue.

However, BOOST disconnected all 4 phones & told my daughter that she would have to wait 3 months for reconnect April 17th is 3rd month & now BOOST says she has to pay $400 for reactivation because they closed the account if no fault of consumer. , When BOOST made the mistake.

She just bought those phones December 2022. Why does she have to buy phones again? I believe BOOST is pocketing $$ taking advantage of it's customers. Something has to be done to protect the consumer. Where us justice for consumers.

BOOST is a rip off!!!!!!

I made a payment on my account on the due date and my monthly service plan did not restart effective immediately this happens to me now on the new network since February every month I wait 3 days until my service restarts even after payment never had this issue with boost and I’ve been a member for over ten years every due date my service whether I make a payment does not restart effective immediately it takes 24 hours till midnight to finish processing the cycle huge inconvenience because even if I make a payment I have to wait 24 hours for my service plan to restart it leaves a bad experience for me every month for this waiting period I Believe once Payment is on hold or received everything should restart on the due date effective immediately from payment

this is by far the worste cell phone service company ive ever had,,they refuse to give me my accounty number so i can port my number to another carrier! they refuse to change my pin ,,they will not allow me access to my account and the bill ism paid and current...these people are horrible

For 6 weeks I have been trying to get my IPhone14 activated. I have talked to 5 different people in India and NO ONE has been able to understand the issue and some have just hung up because they didn't know what to do.

Last week they said a new sim card would arrive in 3 days. it never did. todays call... we dont have ticket number to send you a new sim.

I was received a call from the fraud center that my card had been used. The card is used expressly for this bill and nothing else.

I feel my concern over this matter was taken lightly by the supervisor I requested to speak with

Ve Dukes

I haven’t been able to access my account since the switch over to boost one and to top that off today my account got suspended and I don’t understand how because I have been on auto pay for years now all of a sudden I’m not. When I called and asked to speak to a supervisor or manager I was told I couldn’t they’re busy taking calls and the rude representative hung up on me. Yes I was and still am an irate customer.

I tried to cancel an add on doing it on line. I was told "we dont offer that feature". WTF I called customer service, he told me to "call back in 2 hours". I went to a Boost store. He couldn't help, gave me a number to call.

I call that number only to be told "call back tomorrow". Worst CS I've ever received.

My sim card was locked mistakenly over a month ago and I have been trying to get help from Boost to get my PUK code because I throw it away not knowing I would need it. I have been calling for over a month trying to get my provider to help me retrieve this code but have been getting the run around.

Representative are telling me they can help me but the problem has not been resolved. Plus I paid my bill in March but have not been able to use my service due to this problem. I am a student and this has been so frustrating not being able to use my phone.

Can someone please help me. Sad & Disappointed

I closed my account when i could not have internet service outside my house. My account was closed on 3/23 but they refused to refund my April payment.

com phone number 770-990-6490 I returned an iPhone on the 27th of February 2023 to boost Mobile Warehouse at my expense per their instructions I have not received my refund yet after texting and several phone calls and being in contact with several supervisors and Frontline staff obtaining case number 323-055-969 reference numbers and having the case escalated several times no one seems to be able to resolve this issue the repeated excuses they are waiting for validation that the phone has been received from the warehouse I have given them the RMA 208-13436 number a screenshot of the phone being received the tracking number 1zx 1 w 0 3 4 4 2 1 3 3 9 6 3 2 8that was used to send the phone back and

everyone seems to be waiting for the warehouse to send them validation that the phone has…

I was at the boost moble store located on warsaw in cincinnati ohio. I was trying to purchase a new phone. She was trying to serve me and talk on the phone at the same time, she cursed out whoever she was talking to and told me to get out her store

I went and tried to purchase two Galaxy 23s and they gave me the wrong phone didn't realize until I got home I figured I'd do it on the exchange them for the right phone when I had to pay the bill the next month because I've been I'm a truck driver on the road all the time so I really didn't have time to turn back around right away when I got back there and forget I was going to handle all one time pay my phone bill and

exchange the phones for the right phones that I required it's the lady said I was 7 days over I couldn't return it I said well it's not a simply return here it's an exchange for the right purchase of the phone that I was asking for not a phone that you decided to give me

Given the run around by at least 10 employees. Was trying to switch service to another carrier kept on hold and past around to different people, finally was told my phone was locked so they couldn't do anything and have no ideal when service will be back up down since February 23, asked to speak to a supervisor told they were not allowed to let me speak to a supervisor.

So I asked for complaint department that's when all the transferring started. All this started April 4, because due date was the 5th, so on the 5th my service was disconnected and that's my only means of communication so I was pretty much forced to reinstate service and

while checking throughout day found a message that said system back up I want compensation for having to reinstate for another month and if you need names…

I changed service because theirs sucks. I was charged 2 payments after that been trying for 2 months to get my money back. This is ridiculous.

I attempted day after day being told to be called the next day give it 24 hours give it 48 hours get it 72 hours nothing was ever done and I could not change my phone plan to add my husband I ordered him a brand new phone they will they would not let me return it then they told me not to worry about paying my service because their systems were down then shut me off and still will not refund my money

You added auto pay without my permission take me off auto pay now I read when I made payment you added it when I did not mark the spots for it I have pic of the trans action fix now or I file identity theft of debit card fraud

I ordered a phone February 22nd and paid for it. It is March 29th and I have not received it. Customer support will not help me they hang up on me constantly. Have been told it's under investigation it will take 72 hours three times.

Impossible to get any help. Boost owes me a phone or $218.

I was a Boostone customer. I switched to T-Mobile after some issues with Boostone. I had already paid my Boostone April payment. 85, and that payment has already cleared my bank. I have called 3 times for a refund, and keep getting run-a-round. I want my refund.

Each time I call, they tell me when the system is up and running WHAT? As big as company as Boost is, one would expect that it be up and running all the time for refund. At this point, Boost is holding money that's not theirs.

I've called boost customer service several days to know do the customers get a discount on they next bill due to boost service getting hacked leaving many customers without service included myself. I was greatly disappointed and very upset. Which all this happened when I was out of town so I pad to purchase another phone.

And I feel this is VERY UNEXCEPTIONABLE to be without phone service for several weeks

They're advertising a $25 a month plan But I am unable to sign up for it, they can't give me a reason why and they say it's pending and it's been pending over a week, then I told them I wanted to discontinue my service and get a refund they said they can't do that because it's pending ? Sounds like I'm in a vicious cycle and just threw my money away.

I could give them zero Stars I would give you zero. All I wanted to do was get my phone unlocked so I can transfer my number to another phone. The first guy I talked to you on the phone was rude to me then he hung up on me second guy said he couldn't help me not rude but not nice the last Lady I talked to was nice but she can't help me.

I try to do it on chat online everyone's just ending the chat and not trying to help me. I'm paying $50 a month to not even be able to use my phone I cannot use my phone unless I'm connected to Wi-Fi so why am I paying you $50 a month?

I already have my SIM card for spectrum all I need is for this phone to be unlocked and I need somebody to help me. And I've been with you guys for quite some time now but that's how you treat your customers.

You hang up…

Double charged my card set me up for auto pay without permission and now will not refund payment

train your reps with proper customer service with this experience today i will be taking my business else where

Charging 81.00 to my bank card for a old phone number I no longer have. Claims they can't find my number.

I just finished waiting 45 minutes for customer service person and the moment he came on he had an attitude. I was calling because I got a text message telling me to pay my services even though your line is down.

I was willing to pay the service. I don't have access to booth one because it hasn't been working since you. People went over to the new service since December and I've had to call every time to make my bill telling me they were gonna fix it now you.

Have this issue with the line being locked down. And I'm getting text messages telling me to pay my bill and I get an attitude from one of your customer service person. Telling me to try and call sometime other time?

What's wrong with you people OK? He. Doesn't seem to like working for you guys maybe you should contact him? I'm…

Employee driving red jeep with license plate 8juicy107 is directly using people's identity thru way of monitoring cell phones she sells. She works at the boost in rubidoux on the corner of rubidoux and mission Blvd. In the staters parking lot. At 5583 mission Blvd.

She has hacked all of my accounts. I've settled you guys handle her instead of me. I know where she lives. She steals my mail as well. Thanks.

So I've been trying to call Boost Mobile and it says their system shut down so I Google it and found a different number called them the guy was very rude to me and he Wanted my phone number with them I told him I did not have an account with them that my card was used fraudulently and transfer me to someone who can help me he then

yelled at me saying FINE ILL TRANSFER YOU BUT MY BOSS WILL TELL YOU WE CANG HELP YOU, I explained to him that my card was used fraudulently and I need to talk to someone that can help me HE THEN YELLED FINE into the phone whi he was really loud and hung up on me.

All I want is a refund for the transaction that I did not make

This company keeps changing it plans and the service is tremendously the worst of all. There are times when I can't even make a call, or receive one. And the amount of dropped calls. And the last one customer service sucks. They owe me

The Customer Service has been down for a month now. I was not aware that it was down. I had surgery last week. I have no help. I had to get out of my bed and go into the store to pay my bill.

On top of that they charged me for paying the bill in the store and it was not my fault that the Customer Service server is down. I used to like Boost Mobile but lately I am rethinking staying with this company.

We should not have to pay extra for going into the store to pay our bill if the Customer Service server on our phone is down. I am thinking of going to another company at this point. I was told by some of my friends that they tried to change their service to another company and Boost Mobile is making it very difficult to do so. This is unacceptable.

Because I just had surgery I shouldnt…

I have been a customer of Boost Mobile for 15+ years. Since they have migrated to the new system, I have been unable to access my account since December 2022. Keep getting error that the phone number doesn't match what Boost have in their system, it's the same ph# I've had from Boost for 15+ years.

Customer Care is of no assistance, the issue supposedly was escalated Back in December and still hasn't been resolved. Now you can't reach customer care and the message states to go to their website to access my account. How can I do that when I can't get into the account.

But the Boost Mobile store can pull up my account, why I can't? It is a hassel to go to the store to pay my bill and have to pay extra because it's an in store payment. I am disabled and can't walk from a stroke and have to…