Boscov's

complaint is regarding customer service at Shoe Department at Erie Local Boscov's store. 18th2023 at 9:15 ET sales person Lou /she didn't have store ID on her, but I think I spelled name right/, couldn't assist me with return, order #62116279 complaining she can't find my credit card in Boscov's system!?......

She asked me few times to show the receipt, I did. She told me multiple times to enter my cc to all Boscovs machines on twp ends of the desk. I did.

Finally she created a line of people behind and said she can't credit my card! I have never in my life experienced such non existent customer service for a store selling shoes because of seller Lou! Well, finally I found real customer service associate at Man's clothing department and she credited my credit card within a minute. I…

The woman who works in cosmetics named salena was extremely inappropriate with my husband. She made sexual innuendos to my husband before my husband came to me and saw us walking together. VERY unprofessional

Hello,

I am contacting you to report my experience with the sales representative Kelli in the perfume department on September 12,2023 between 3:30p.m.-3:54p.m. I stood in line for approximately 5 minutes to purchase pantyhose . I awaited Kelli assisting the 2 customers ahead of me. She was pleasant and laughing with those customers. I came up to the register and Kelli abruptly and rudely said…You have to go over there and pay for that. She motioned her hand to rush me away. I started to walk away and then turned back around and said that I made the same purchase at this counter previously. Kelli said I am working with another customer and rudely started to walk away at which point I read her name on the badge hanging from her left sleeve. . The customer appeared to be someone Kelli was…

On the 11 of Aug 2023 when my Wife a Black woman!!!!! went shopping there, as she was leaving the store 2 White guys from the store security stopped her in the parking lot and accused her of stealing merchandise!!!!! Which she had not!!!!!!

While in the store all she bought was 2 pair of stockings which she paid for at the cashier before she left the store. When she asked to see the one who had mistakenly Accused her of stealing, they would not let her confront her Accuser to ask why they thought she had stolen merchandise in the first place!!!!!

So because of what happened to her at the Boscov’s store at the Colonie center in Albany NY, she’s going to tell all her Black friends what happened and not to shop there!!!!!! She is also going to bring back the 2 pair of stockings she bought…

BEEN USING THIS STORE FOR 13 YEARS....BUT NEVER EVER AGAIN TRIED TO GET CUSTOMER SERVICE 28 TIMES 21 EMAILS AND BEEN ON HOLD OVER 6 HOURS IN ONE DAY

I WILL WARN EVERYONE TO NEVER SHOP HERE AGAIN .....

YOUR STORE DID NOT HONOR ANY OF THE SALE PRICES THAT WERE MAILED TO US IN A AD EMAILED TO US AND SENT TO OUR PHONES....

WE TRIED TWO STORES..... AND NO ONE KNEW ABOUT THE DOORBUSTER SALES....

WE ARE NOT GOING TO BE PAYING OUR CARDS.....WE HAD TO BUY ITEMS AT DOUBLE THE PRICE ADVERTISED

WE WILL POST ON EVERY SOCIAL MEDIA SITE AND HOPEFULLY SOMEONE SOMEDAY ANSWERS THE CUSTOMER SERVICE LINE....

WE TRIED 27 TIMES SO FAR NO ONE ANSWERS....... THE MUSIC IS SICKENING AFTER SO MANY HOURS

JOHN CHIRICO 917 379 8636

Just heads up on your store at Ocean County, NJ mall. Went there yesterday, Sunday. Never saw this store in such a mess. Near empty clothing racks, clothing on the floor, a mess! What happened? Usually well kept. Hope this is one time occurrence since I love Boscovs and would miss shopping there.

Also, very limited registers open, this should be corrected. Please make this store a nice place to shop again!!

00 I was charged on June should be refunded and once my card is payed I will no longer charging again

Why have sales desk in camp Hill if you go to pay they say there busy go to another cashier

Placed an order December 19, 2022, said order was delivered December 20, 2022. I had a family emergency and was out of town until December 23, 2022. Upon my return my package and my green utility bucket were gone. I immediately notified Boscov's in December 23, 2022.

They asked me if the picture that Fed Ex took was my porch, I said yes because it was. 39. Boscov's never told me to contact the police for a report. It was Christmas time, everyone was having packages stolen.

Long story short, I asked Boscov's to let me pick up a new package and I will gladly pay for it, their answer "NO"!. It's my fault because I admitted it was my porch? Did they want…

I usually do not complain about things but today I purchased some items for my son and I noticed that I didn’t get any savings at all even though signs were up showing 25% off . I used my Boscov’s card and still didn’t get any savings.

50 for men’s tshirts and men’s underwear. So I went back to Boscovs at Christiana DE and the men’s department store manager really didn’t help he only said that it was rung up correctly. I could have just returned everything back in and got credit but at this point I just would like to pay off on my card and just shop elsewhere.

My son didn’t get good vibes from this store as well y but just tell your associates to treat everyone with kindness. Thank you

On 12/9 22 I ordered a pair of prescription glasses. 9th. 2023. Which you can go back for review. We finally were contacted by Tamera (267 259 7452) a Manager by phone on 2/21/23. I explained what had happened and she dismissed what I had said to her.

She said that the new lenses were made with a incorrect prescription. All three pairs were made with the original correct prescription. 00, the cost to have the prescription checked, which the store manager had told us to do, and wasn't necessary.

Me and my husband had placed calls to Tamara on the 21st of February and she hasn't returned our calls. Since Boscov's has been negligent in handling this matter I will be filing a complaint with the Better Business . Bureau.

On several occasions , I have been in the jewelry and perfume area and more then once i noticed a Saleswoman that I would describe as about 60 , short, stocky with gray hair , who seems to be a long time employee or supervisor. She always has a disturbed look on Her face like You better not bother Her , very unfriendly , never smiles or chats in a friendly manner.

She gives off an air that says , Stay away from Me. I also heard Her make an unfriendly comment about another employee. I don't expect You to take My word , all you have to do is observe the employees in that area and You will pick Her out in 2 minutes.

Not a credit to Your Company

Talked to associate then store manager,. Emailed corporate three times no response. Can Mr Boscov call me

We purchased a recliner couch on 11/20/22 from the Camp Hill Boscov's store. It was delivered on 12/01/2022. I noticed the first time I used it that the recliners were hard to close, the right side was impossible to close without extreme force, I gave it a couple of weeks to see if it would loosen up but

it never did, during that time we looked at the under side and took some pictures. So I finally went back to the store to talk to the person who sold it to me and he wouldn't even look at my pictures or video of me trying to close the recliner.

The salesman told me they would probably just swap the couch out... He gave me a customer service number that I called while still in the store. This is where my complaint begins. he gave me a claim number and said a person would call me to make…

I came qnd trying to buy mens cologne was ignored over qnd over by associates. I know I dont have qs much to spend as some other but to keep being mistreated is uncalled for and being ignored is just wrong. Thanks for showing me a horrible experience.

Kelvin and Patrick in housewares department on December 11 were rude and no thank you and they acted as we were bothering them . No customer with respect treatment . Never smiled and no nice greeting at all. @!!

Went at 9:40 to purchase gift towels. The sales associate was talking to a gentleman while I was shopping for towels(not at a register) I carried 4 towels in my arms and walked toward the register. The woman was in the area the whole time and when I wanted to pay she was not anywhere around.

I saw another woman and asked were can I check out? She said right there. I said no one is here. She said with an attitude “I will come over there” I felt like walking out but I shop at Boscov’s quite often and I wanted these towels. She was NOT FRIENDLY.

This is not the first sales associate that was unfriendly.. my daughter and I both experienced this last week in York, with 2 different associates. We went shopping Thursday at Park City, Lancaster and the whole experience was VERY PLEASANT.

I will…

Rude manager in small appliance department. Made a call to store purchased wrong color needed to know if the color I wanted was in stock before I drive back to store. I worked for HR. My Aunt said he was rude to her also.

Your associates are very unpleasant and not helpful at all. I was told in the Easton location that I could check out at the candy register and then I get there and the lady behind the counter was snippy like she didn’t even want to help me or ring me up.

What ever happened to good customer service? Would be better off just having self checkout instead of grumpy disgruntled employees

My shopping experience was terrible.i went to pay for my items at housewares dept, the cashier named Kaitlyn was very rude,annoyed by me.. I will not ever shop in boscovs again

I have been a loyal Boscov's customer for many years.. On rare occasions I have been late with my bill (very few times). The first time, this year, was due to the late mail deliveries because of the pandemic.. This time, I had Covid..

and, although I did pay my bill of $29, it was late. I tried to call Comenity Bank, but never got to speak with anyone, because at a certain point in the call, I was cut off. So, I drove a half hour to the Bostov's store in Plymouth Meeting, Pa..

and spoke with a lovely customer service lady. She called, and I spoke with a gentleman who proceeded to inform me that there was nothing they could do to remove the $29 fee, because company policy was that you were only allowed ONE late fee PER YEAR!..

I should have timed my Covid better! I asked him if $29 was…

I bought a chair in February it was a Catnapper reclining chair with heat and massage. I paid $986 for this chair one month later in March it broke the chair fell to the right and list to the right I called up and made a complaint and

I have yet to have the chair repaired they told me it would come under warranty and that the parts would be forthcoming that was August the 12th it's now October the 12th and I have not received parts or satisfaction or repair.

I would like to know what's happening I guarantee you I will not buy another chair from Boscov's if this is the way I'm going to be treated I am not a happy camper at all. Please advise whether I can get my chair fixed or replaced as soon as possible because I tell everybody when they look at my chair this is a brand new chair from…

Went to Boscov in Niles Ohio. Was looking at recliners in furniture department. This store had only 1 sales person and he only catered to couples. I asked him if there was a boscov flier because I needed to verify the chair I was looking for.

The sales person pointed and said they were over there somewhere. He never asked if I needed assistance. Very poor service. I went home and told my husband we will not be buying any furniture at Boscovs

I went to the Newark de location at approximately 10-1030 am. I was in the home (linen) or bath and bedding section when I encountered Beverly . My initial encounter was when she pushed pass me when someone called her to the register to ring a customer up .

My second encounter was when I was ready to check out . I found a set of tea towels and it unfortunately was one of many of that style that did not have tag, my nephew and I checked through several but none of that style had a tag to scan .

The first thing Beverly said to me was you had to pick one with no tag and rolled her eyes . I was shocked and asked her to repeat it and she is "I said you had to pick one with no tag and now I need to find it " , I said is everything okay and she walked away .

I saw another women who happened to…

I was at the Boscov's in Milford Ct on Monday 9/5/2022. 99 each. 00 each. The girl at the register said there was nothing that she could do. I went back to the rack where I had gotten the shirt, took pictures and went back to the register.

She said that there was still nothing that she could do. 99 but said that it was a mistake. She asked another associate to take all of the shirts off of the rack and that a manager would have to fix it the next day when they come in.

I felt like I was so insignificant. No we're sorry, no we apologies for the inconvenience. Unless I hear back from somebody soon, I won't be coming back. This is unacceptable.

We ordered furniture 2 identical couches in Jan. Waited until June which we expected. Delivery set up for June 8, my birthday. Delivery team said 8am, arrived at 1pm. Said furniture wasn’t in truck we called and spoke with Mr Juan Castillo at warehouse.

He said he personally loaded it and it was there. The two delivery men looked again, pulled a small chair off and tried to give me that. Then they said they found the 2 couches after we heard arguing and a lot of loud sounds from throwing furniture.

One of our couches was destroyed. Big hole in top corner and frame was twisted. At this point im really upset because we have house with empty living room and company coming for dinner at 5 for my birthday. We are told we can take display if WE drive to get it and have new one sent.

So we…

The men's section in the Woodbridge, NJ center is horrible. Can't find help. Clothes on Memorial Day looked like a hurricane went through there.

Ordered furniture from Wyomissing store to be delivered on Friday March 31st.

SPECIFICALLY told sales person to make sure furniture was delivered AFTER 11am as I work that day. Was just told that furniture was coming BEFORE 11am. The sales person as well as the delivery department were unwilling to work with me and deliver my furniture, that was paid-in-full, after 11am and just told me to be there and just return to work.

I work an hour from home. This has been the WORST customer service experience I have EVER encountered.

Phyllis Hall 746 E. 230th Street Apt. 1 Bronx, NY 10466

February 13, 2022

Boscov’s Corporate Office 4500 Perkiomen Avenue Reading PA, 19606 Attn: Mr. Jim Boscov, Chairman and CEO

Dear Mr. Boscov,

I have been an avid, loyal customer in your store in Dover, DE and online for many years. I make several purchases throughout the year and was very much surprised on how I had been recently treated.

I placed an online purchase on Sunday, February 6, 2022 (order # 52934119) for a Unisex iTouch Rose Gold Mesh sport watch, item # 500014R-42-C29 as listed on the website. I received my order on February 8, 2022. I was so excited to receive it so quickly, since it was a gift for someone. I opened the box and much to my dismay, the watch was not what I ordered. Instead, I received a burgundy band…

2 Ornaments missing from a Dec 13th visit. Total for both was $7. I sought help on Dec 16th to have them replaced. Finding employees is near impossible. I approached the only employee i saw, "Shannon" who worked the candy counter. She found her Mgr.

I explained it to him, his response was who was the cashier, what dept was the register in. I told him I don't know the cashier, usually only one floating on each floor. He said it wasn't his job to know the cashier. It certainly wasn't mine!

He started saying, he didn't work where the cashier was and he doesn't work in Christmas Decor. He said there wasn't a bag left behind in his area. I didn't pay in his area!! I went to the floor where the Ornaments were sold.

I was looking for my 2 Ornaments, not a high ticket item. After some more rude…

I did not receive my monthly statement when I called customer service number was hung up on two times. My third attempt someone named Dennis help me.

First let me say I have been a boscovs customer for years always paid my bill on time love the associates in the Clifton park store. Dennis was kind removed late charge I paid over the phone entire bill. Not sure if it is the US mail not delivering or if boscov accounting people not sending out bills, especially after being hung up on two times.

I have a hearing problem and did have a problem understanding representative so I had to ask them more then once to repeat. I do prefer to speak to English speaking person because of my hearing problem. Just reporting this so that you are aware of this maybe I am not the only customer who had this…

The furniture repair man that came to my house, was browsing around the inside. Looking in the kitchen. I went down stairs and I turned around and he was next to me. I told my husband, he said it seemed to him, that this man was checking out the house to see what we have of any value.

This man said his name was Frankie

I love Boscov’s, it’s the delivery company you use that I have an issue with and keep getting the run around from you and them. FedEx driver caused property damage while making a delivery to my home last March and I’ve been trying to collect from them ever since.

The tracking number I got from you doesn’t appear on the FedEx files so basically I’m S O L. 68 to make repairs.

The flannel bedsheets I ordered took over a month to get to me. When I finally received them, I paid the bill in full. 00 late fee -- FOR WHAT???? I paid my bill! I WILL NOT pay these fees.

Nor will I ever again shop at Boscov's. One internet order caused me so much stress that I am cutting my card into little pieces.

I was assulted by there assest protection teami am a disabled single mom of two that was 2ronggully accused of stealing slammed down by my throat making me hit my head on the concrete by two grown men who then proceeded to put there knee in to my chest causing me to not be able to breathe.

When a bystander came to my rescue and paid the price for it. I will be contacting every single need outlet and my attorneys have been contacted

My name is Paulette Ball, a long time Boscov's customer. I have enjoyed shopping at Boscov's in New Jersey and Maryland. My problem deals with a serious problem that occurred with my Boscov's credit card. I received my Boscov's March statement whiich indicated my payment for February was received 1 day late.

Each and every month I pay off my entire Boscov's balance so that I do not incur interest on my account. 38 interest. My February payment (check #4499 dated Jan. 21st was mailed on Jan. 22nd at the Bel Air, Maryland post office).

I have trouble understanding how my check arrived 1 day late (which is 17 days from the mailing date. The reason I have the Boscov's credit card so I can take advantage of your sales and promotions. I did take the time to contact customer service to discuss…

We purchased a Lazy Boy recliner loveseat in the fall of 2019. 00 to have it delivered. The delivery people were clearly unexperienced and damage to the loveseat handle as well as our home resulted. I contacted Boscov's and a claim was generated.

The loveseat handle has been repaired. Since then I have spoken with Boscov's several times regarding the damage to our home. Then I was contacted by a gentleman by the name of Hutch who told me I would receive a check to cover the damage to our home.

I last texted with Hutch almost a month ago when he told me he was in touch with the delivery company and I would receive the check. That was nearly a month ago and I contacted him by text again today.

He texted back saying to give him a minute he was calling the delivery company. This is NO way…

Today 11/15/19 I went to Boscoves at Granite run store to buy a pair of mens sneakers. I could not find anyone in the mens shoe Dept for some help and the area just seemed to be in utter confusion, there was know one on the floor for help.

I went to another Dept. and asked why thery didnt have help so the woman tried to help me by asking the shoe dept to assist me, it didnt happen, I never saw such confusion in a store as today.

I left and went to another store to buy my sneakers. I will never go back to that store again, I hope other feel the same, a disgusted Customer....

My sister and I stopped in on Sunday afternoon. Went to the makeup counter and I needed to get foundation and some Clinique face cream. There was a female, black, heavy set lady working your counter. I asked for help and was told very rudely, wait!!!

So I noticed a guy who was also working and asked if I could try some different face creams while I was waiting for help from the very rude lady. He was happy to help me and very nice. Went back over by the lady who told me to wait!!

And was walking looking at stuff, she came from behind me and said, get out of my way!!! Turned and looked at her, she them said, I said move!!! came in your store for, went over and got a coat for my husband and left.

I love shopping there and come to Erie shopping once a month. 00 in your store. The very rude…

I bought a couch at the Palmer Park Mall Boscov's in September 2018. The motor has already died mid-recline on the one side. I filed a complaint with Guardian since I paid extra for their coverage, and they have not rushed to review anything.

Being tired of waiting for anything to be done - can not sit on this side of the couch comfortably - I called the store. The furniture dept. told me to call Corporate, since this motor failed within the manufacturer's 1 year defect warranty.

But Corporate told me to just wait for Guardian. I bought this couch from Boscov's because of their good reputation, but the way everyone is passing me along from person to person without addressing the issue is making me question if Boscov's stands behind their products.

I would like the couch repaired or…

Dear Hiring Manager,

I’m applying for the Sales Associate job position in hopes of improving everyone’s shopping experience. I am a team player. I have vast experience in customer service skills, Excellent written, verbal, and interpersonal communication skills. I am proficient with math skills. I could learn selling skills, to operate a POS register and a Telxon. I can work varied days and hours as work schedule requires, including evenings and weekends except the first and third Tuesday evenings of each month I have volunteer fire service to complete. I shop in the Christiana store at least once a week and have for some time. The last few times I found it to be deteriorating and not organized. The Department of pocketbooks was disheveled with boxes piled up; you couldn’t get through…

We bought an outdoor furniture set with a love seat, table, and two side chairs in brown wicker. We purchased this set February 26,2017.. It has started to break apart and looks terrible. We cover it during the winter months.

It was fine last year but now it continues to fall apart. We would like at have a refund or replaced. After spending $600 for the set it should stand up for more than 2 years since it was covered.

Your people at the York store told us to contact the manufacturer in China. Good luck with that! My phone number is 410-292-9609. I've already told the store personal that if something is not resolved, I will not shop at Boscov's any more.

They didn't seem to care! pictures attached

M. while shopping at the Boscovs in Woodbridge. Nj on the 2nd floor, my wife cell phone was stolen from her pocketbook that was in the shopping cart. We immediately reported this theft to the 2nd floor cashier by the mall.

No one from security responded and we had to ask for anyone to call the police. A police report was taken. We live in northern New Jersey and travel to this Boscovs frequently. We were extremely disappointed in this stores security policy. David A. Pinto H. 973-777-0533 C. 973-390-4425

Good Afternoon Boscov's Corporate:

My name is Deborah Williams and I am writing this note to say Boscov's here in Butler, PA is my favorite store here in Butler. As you know we do not have alot of good quality department stores left in our city. I was shopping yesterday and I did purchase a few pair of shoes. Love them. But I wanted to continue shopping after about 45 minutes and I could NOT!!! THE STORE WAS TOO HOT!!! I was so angry that we the customer cannot shop in a nice comfortable air conditioned store. Even Walmart is alot cooler than Boscov's, but I DO NOT WANT TO SHOP AT WALMART. I WANT TO SHOP AT BOSCOV'S!!! PLEASE, PLEASE TURN YOUR AIR CONDITIONING DOWN!!! I said to my cashier, "How are you able to work in these conditions?.........I hope you will please consider looking into…

I stopped in your York PA store today, as I had a reward certificate to use that expired today. I really did not see anything that I felt I had to have today but since my certificate was expiring decided to try and use it since in the past I have had certificates that I did not use. 98. 00.

31 cents I could not believe that the women insisted I had to use my Boscov's charge. I understand you have a policy that states your credit card must be used with those rewards, however I would surely think that 31 cents could be an exception especially since it cost more to produce a bill than 31 cents.

Since I did not have my card with me she procedure to look up my card and after 2 times stated she could not find it and that I must not have one. Lo and behold not sure how I could of gotten the…

You definitely dropped the ball with the availability of your rewards for "did you Boscov today" I know things happen BUT to not have 3 out of 4 remaining reward items is not acceptable. I did enjoy the daily discounts but I was so very disappointed with your lack of planning for this event. All that I got was "sorry" I made all this trips for naught.I felt bad for the employee bearing the bad news since I wasn't the only one angry

My customer service experience today April 23rd at your Egg Harbor Township New Jersey location. This afternoon I was at the Bed and Bath department to return items and to make a purchase. My interaction with the sales associate Eva was uncomfortable because her demeanor was cold and rude.

She was unfriendly not helpful, making sounds under her breath indicating to me her feelings of frustration. I walked away feeling sad for the way I was treated in your store.

The item I was looking for was available showing 4 items at this store however the clerk would not go check sizes . In Albany store woman's department. I love shopping at Boscovs did not like like that this lazy person would not help us today. Thank You.

Tina Cellus or Sellis in the infant Department, the cashier, would not assist us with a deal going on in the store today only. Instead she asked me to step aside instead of assisting us and calling a manager to get the approval to do the right thing.

I refused to step aside since I was first in line and just decided to get the items I really needed which are going to be returned due to this terrible service today. A manager was finally called when I was leaving the register after asking for the employee's name.

I asked for a manager in the beginning and she told me she was the manager, she should have called for help in the beginning and she was unable to help assist the customer. This issue should not be taken lightly and additional coaching is required for Tia!

I purchased an Enzo Angiolini in your purse Department Sept of 2018. Used the beautiful purse for 3 weeks and the screw holding the handles together fell out. I took the purse back to the store I purchased it from and was replaced no problem.

Well, today January 26, 2019 again the screw fell out, I longer have the original receipt. I tried to get on the web site of this company to complain, but the only site that comes available are sites to purchase.

00 for a item it should last more than a few months. I will NEVER purchase an expensive purse again from your store. Patty