Brandsmart

9/24/2019 Time 5PM Brandsmart outlet Fort Lauderdale Florida: Griffin and 441 4815, S State Rd 7, Davie, FL 33314 ... , after looking around I found a Sony Tv priced at $588. After waiting for more than 15 minutes for a salesperson, I went to ask for help at a cashier counter.

She was very nice and helpful. I tried to negotiate but she instructed me to speak with the manager to see if it was possible to get a little discount on the Tv. I noticed that he was talking in a corner of the floor with a Davie police officer, it is seen to be a long conversation since they were talking already when I arrived. ) be quick.

I ask him if he could lower the price a little, I offered $500 cash. Well, he gave me a disrespectful look top to bottom as if I was an extraterrestrial, and his response was.…

I find your delivery service is horrible. This year I bought a refrigerator and dishwasher. The delivery on the refrigerator was so ridiculous. I had it scheduled and I was told it was a window from 2-5. At 4:30 I called and they said they would have to reschedule due to the truck broke down.

Mean while I had to waited all day for it. I rescheduled for the next weekend and believe it or not the truck broke down again. I was eating out because I had cleaned out my refrigerator from the week before.

They finally delivered after the 3rd attempt. I decided to give Brandsmart 1 more try. I ordered a stove and it was to be delivered from hours 4:30 to 6:00 today September 21st. Needless to say the delivery time keeps getting pushed back.

As of now 8:17 pm they said it will be from 9 to 9:30.…

I purchased a refrigerator form with extended warranty and now after 2 months brandsmart hss refused to repair it. After they came with the incorrect part. The repair man said he will contact his supervisor as this was unacceptable, after a few days we contacted brandsmart customers service and they reply is they are not going to repair it

I was told by two employees in house wares that they did not speak English when ask if they carried food scales. No offer to get help was made. Just a smirky grin .

Purchased an entire Frigidaire kitchen suite at Brandsmart in West Palm Beach, Florida a week ago. Spent over $5,000.00 just for appliances on my kitchen remodel.

The appliances were timely delivered and removed from their boxes. Delivery staff installed the refrigerator, but not the microwave oven, dishwasher or stove. Blue protective film was removed from the refrigerator, but not the other appliances. This can be proven by home surveillance footage.

Fast forward a few days and - while removing the protective film from the other appliances - a blemish is found on the dishwasher front panel. No issues with the slide-in stove or microwave oven. This can also be proven by home surveillance footage.

Two phone messages left for customer service staff were ignored. Only when I tweeted…

I visited your store located in Miami at US1 AND SW 160th street as I entered the store racist and derogatory music is blaring,there was a constant barrage of the N-Word and the managers and associates,were oblivious and seemed not to be bothered,This is totally insensitive and definitely has put a blemish on my psyche,i make many purchases in this store,but today has been a nightmare! I would like to discuss this matter you can reach me at 786-231-7927.

Bought entire kitchen appliances. Foolishly paid extra for warranty. GE oven broke. Called for service. Earliest available date was 7 days from call seeking service. Waited out the 7 days. I take off work. Repair guy shows up. Says he can't fix oven because my house has electric deficiency.

I called and paid for an electrician to come and test my power only to conclude I have no problem. Called for return service. Earliest available date was another 7 days from call seeking service. Waited out the time. Service guy calls and sets up appointment for 2pm.

I take off work (again) and am here at 2pm. Guy never shows up. He calls at 3:06pm saying he'll be here at 4pm. Disgusting customer service.

V. this was on the 31st of may. We found the TV that we wanted at a good price the LG 55". We did not have my truck so we told the salesman that we would be back in the morning to pick it up.

Well when we got there to are surprise they said the price has gone up. Talked to the Rude manager he would not budge on the price after all that and him being so rude Manager Diaz-Silvestri. I had to walk out before I did something I would have regretted.

I will never shop in that store ever again. And I'm telling all my friends about this they to will not go. Just so you know I bought all my electronics from your store now I will go somewhere else.

Buy the way we went to Walmart and got a 58" better price and no hassle. That manager needs to be FIRED.

I was scheduled to have a technician come out today between 1 and 5. I confirmed by text yesterday that I would be home. I take time off work, the technician calls at 1:15 and I was away from my phone for a few minutes.

" Now I have to wait another week to get repair. I have made numerous calls, only to keep getting a call center and women that can barely speak and understand English. I cannot reach a supervisor. I cannot reach someone locally at the store I purchased it from.

This is the WORST customer service I have experienced. I am a personal chef with a broken dishwasher (got the product 4 months ago). And this employee needs to be tracked down and fired.

I am beyond pissed off first it takes 2 months to get someone to come look at my TV to fix took 3 weeks for a orderd part to come in just to find out it was the wrong part and they have to order another....I'm pissed and bringing the tv back and I never want to buy anything from again .

I am truly overwhelmed and fatigued with trying to rectify this situation. I purchased a television yesterday with the hopes of upgrading my current television. The television purchased did not provide screws to mount the television, so to get the correct size screws, I read the manual.

All four screws went in but one socket was loose. I discovered, the socket was broken. According to Roy Luciano and a few others, the television is damaged and it was not sold in that condition. O was told over and over again, that I broke the television.

I explained to Roy, there is truly no indication that the television wasn’t faulty. After a few no’s, I asked what about the warranties and his ability to accept the television. Roy responded by saying, “I can accept the television, but I will not in this…

My husband and I spent 2 hours making sure all the appliances I needed for an entire kitchen and a washer and dryer to be delivered within a certain time frame only to find out that my items were not available and would not meet my deadline at all. Spent an additional 2 hours calling to speak with a manager only to have them offer a refund instead. No resolution in site.

Very disgusting customer service after spending $4,000.

I am very disappointed in the treatment that I received from your delivery driver all the way to the customer service number to your store in Jonesboro GA. I ordered a washer and dryer set off line. Horrible experience and I will not ever buy or shop your stores again.

My name is Peter Dawkins and On December 2nd 2018 I purchased a refrigerator from your company( The stockbridge location) and was told that delivery was not available until one week later which was on December 9th 2018 . I agreed to the purchase and paid for the delivery fee which was $39 .

On Sunday December 9th I did not receive a call from anyone regarding the delivery of the refrigerator so i decided to call the customer service desk to find out when and what time my fridge would arrive. After waiting about 30 min a customer service clerk told me the salesman was busy and she would call me back.

I waited another 30 min and she did call back and said the salesman told her he thought I was coming to pick up the fridge . I am writing this letter to inform you that this is unacceptable…

I just cancelled order #39260433

Why?

1. Delivery was between 2:00 and 6:00 pm 11/24. Never delivered

2. Made several phone calls to customer service and told it would definitely be delivered.

3. No appoligy from anyone. Cancelled dinner plans awaiting delivery.

4. Told I would have to wait until 12/3 for another delivery.

Brandsmart customer for 10 years and never treated this way

Bought this now from Lowes.

Completely dissapointed with Bandsmart

Seymour Kaufman

i was treated unfair and felt that i was in the middle of some type of fued between warrentek and brandsmart manager and personnel. Because of incidents that occurred i will no longer shop your brand nor reccomend to anyone and i will share my story.

i asked when it will be ready he reply. I have no idea. WOW....... my own reciept copied on blank paper. Oh and by the way i had to tell him to please write my number down . dont want to part ways but think i might.

if there is anything i can do as an inhabitant of this earth to make things better i will. Sincerely sandy setien.

HORRIBLE HORRIBLE HORRIBLE customer SERVICE no regards for a customer or their needs brandsmart just care about getting a customer money . Been going through with them and Frigidaire for over 3 months finally some resolution, they hand me in the sunrise store for over 3 hours just to get more money from me which I paid willing as I’ve been deprived from having a refrigerator for over three months.

They scheduled a delivery which I took off work to accommodate and they messed up my payment information in store after been on the phone for 3 hours with different rude ass customer service reps I finally got one by the name of Dominic who helped somewhat , he claimed it was an error on there end and all he can do is reschedule a delivery 3 days from now , tell me how is that even right for a…

8/11/2018 BrandsMart USA Re: Ticket #0591201 To whom it may concern/Customer Relations The motive of this email that it will be long enough, it is to present the irregularities from your customer service and service department. On 7/24/2018, I bought 2 refrigerators, with extended commercial warranty, ice makers and the installation and removal of the old appliances.

Given or take, I was out of the country and the refrigerators were not delivered due to a mistake in the telephone number provided in the original account. I called and set up a delivery day, after more than 20 minutes on the telephone with customer service.

It was schedule for Monday August 6, 2018 between 4:00 pm and 7:00 pm. Delivery truck did not call one hour ahead of the delivery time and called five minutes prior to…

now I bought a samsung refrigerator4 months ago the handle broke twice already the customer service rep very rude, it's sad they don't want to help you after you make a purchase. NEVER AGAIN. PEOPLE NEED TO STOP SHOPPING THERE. VERY TRASHY SERVICE.

NEXT TIME I WILL TAKE MY MONEY SOMEWHERE THEY VALUED ME.

I received an email about previously viewed item being on sale and that I could have 12 months finance with no interest. I contacted the Synchrony Bank for the credit card who confirmed that it will be 12 months on purchases over $600.

So I contacted BrandsMart USA sales department for the appliances and asked if I purchased a refrigerator in a dishwasher will be haul off the other items that I already have.

Also wanted to know if I can have insurance on the refrigerator if it was not installed in my house if it was going to be in the garage. The lady told me that they will hold off the other items at no charge and that yes I can have the insurance and I said okay.

I let her know that I was just going to go ahead and make my purchase on line now that she confirmed the information she…

i purchased the Maytag washer and dryer set on 5.28.2018. It took 2 guys less than 30 minutes to install. I am disabled, so I waited until my sister came over to use it on 6.5.2018.after 1 hour my clothes were not dry. So I called the Stockbridge store, The customer service reps would not connect me to service. I then asked my sister to call for me because my speech is muffled. On 6.12.2018 someone from Brandsmart returned my called. I repeated several times that a Service man came to my house and that the dryer was not heating. the gentleman insisted on sending someone to my home again on the 18th.

BERNORIS INGRAHAM 5717 shoals place trail atl., ga 30349 404-545-0510

I had a problem with the heater purchase at Brandsmart Deerfield Beach. The heater was not heating. My wife called the support to send someone to repair it as it was under guaranty. It took 0ver two weeks for a technician to show up.

The technician didn't open the machine. He just confirmed that it was not heating, but probably he was a magician, and he told that a part need to be replaced and that someone would call me to scheduled another visit to replace the part because he didn't have the part with him.

After one week nobody called to confirm another visit. Then I have the following questions: 1- I am an engineer. You cannot absolutely identify the defective part unless you open and make some measurements and inspections. How could the BS technician (BS means Brand Smart but it doesn't…

Almost 2 years ago my refrigerator didn't work. They told me it needs a new compressor. I paid over 800 dollar and still it didn't work. Then they told me i have to buy a new refrigerator. And i am out of my money i paid.

I would like you to refund my money if not please send me your agent address so i can file a small claim court.

Awful experience. bought my fridge , with extended warranty what a lie. The service person doesn't know what is wrong with freezer ,going temp up itself and defrost and back ,kind of fix it broken LDE ligh in freezer, Call back for fixing it ,the service guy never sowed up 3minth waiting ,called again supposedly today he will be at my place by 6:00 never showed up.

Never use this company and their junk extended warranty ,my fridge falling apart and they don't give short,lies and promises ,nothing still fix. More issues the LED light start cracking plastics and not working , the freezer has the same problem,the gaskets is falling apart in pices and it's only 3 years old fridge.

What to expect from such incopadent company that they don't care about they client,do be rise and not to buy…

I have a Samsung washer that is less them a year old. It is not working I called on Oct 30 2016 for repairs. I repair man cane out said he had to order a part. A month later they came with the part to fix it but he could not fix it told me it was the wrong part.

He had to order the correct part. I called at least 10 times could never speak with a supervisor no one ever called me back. Brand smart called around Dec. 5 they said new part was in and a repair man would be there to fix it that Friday.

No one showed up again. I starting calling again they said again wrong part came in waiting again a 3rd time for a new part, meanwhile my warranty is expiring I am spend so much money washing the clothes at a laundromat. Still no calls back.

Today when I spoke with the corporate office they…

Went to clearance center in Davie FL had the worse experience I've ever had. I usually go to Deerfield Brandsmart, it's not great there but compared to this place it's heaven. The cashiers are rude, we got stuck with a new guy he messed up the checks no one would help him.

Then one sales employee Rebecca pretended to help him just to get the computer he was on. Cashiers but in and lie sticking up for Rebecca told that I got eyes and ears. This is all about herself. I asked for a manager 3 times never saw one.

I bought a 65 inch Sony TV that costed more than $2000 last year and the salesman convinced me to buy a 5 years full warranty, and it stopped working on August 15, 2015. I called to place a repair order.

It has been 40 days and I don't know when I'll get my TV fixed. I keep calling the electronics lab and the warranty department in Brandsmart, and I didn't get any help. They just kept telling me to wait, and I tried talking to the manager there but they said there's no manager there.

Can anyone give me some idea of when my TV will be fixed? I have been a Brandsmart customer for more than 20 years. It's very disappointing and unacceptable. I wouldn't even give them 1 star for treating a loyal customer like this.

I hope someone can solve this problem. My repair order number is 783015600.…

Bought a TV from Brandsmart outside of Lawrenceville, GA. 8-26-13.

Also purchased a 3 year service agreement. Have been trying for almost 3 weeks to get some help from Brandsmart. Repairman from Atlanta Professional Electronics picked up TV and reported back it was not repairable. Haven' heard a work from store in Doraville, GA.

Went to store and spoke to MGR but she was no help. Sales Invoice no 1330511. Date purchase 8- 26- 13. The TV was BS TV ETC?

We were looking for a complete Kitchen Appliance package on finance. Brandsmart was the right choice where we got a great deal and able to pay it off within 24 months. The staff out there were very helpful and give various options to choose from.

I am happy to be a customer of Brandsmart as they have the best in class products. I have referred this to many of my friends and family members who are looking out for home needs on finance assistance. I have planned to go in for other products too during this year end and Brandsmart is definitely the choice.