Budget Cars

m. When I arrived I was given the keys to a smaller and less plush SUV than I had reserved. I had reserved months in advance to avoid this problem. When I questioned this, a lady behind the counter started to argue with me.

She was not the original person I was talking to and was very rude and insisted this was the vehicle I reserved when clearly in my e-mail conformation it was not. I left and called there corporate office and was told to go to the airport and exchange it for the correct vehicle because I had indeed been given the wrong vehicle.

When I arrived at the airport and waited for over an hour in another line I was told that they could not help me. I again called corporate and was told to return to the original rental office and demand to speak with management.

When I arrived…

Budget Harassment Complaint Department,

My name is Dennis Fox. My address is 2676 Becky Thatcher Rd. Muscatine, Iowa 52761. My phone number is 563-260-4802.

I rented a car in St. Thomas at the Cyril E. King Airport. My Booking number was 47497588US5.

I landed and picked up my car at approximately 2:15 PM on January 29th 2019. Upon completing the paperwork, I proceeded to the parking lot to get my car. The car had major damage all the way around it. I returned to the check in counter to report the damage. I asked the agent to come and look at the damage the car had. The agent at the counter told me not to worry about it and to take pictures of the damage. I took the pictures and departed the airport.

I returned the car at approximately 2 PM on February 10th. I took my contract to the…

I am done. I have been using Budget for my business since 1999 and NO MORE. 00 certificates for a vacation rental and I was told those cannot be stacked. In other words, I cannot use up to 7 certificates because they have different discount codes. What a joke.

I rent every week with NO benefits. and I will not ever RECOMEND Budget. I am now searching for another business provider that will at least give me some frequent rental benefits.

I rented a car in palm springs calif march 9 to march 16. At the time of the rental I told the clerk that I had a car rental policy that covered Loss Damage Waiver. 00. I feel that I deserve aa refund.

Every time I charge my rental by American express the the policy is added right away. My rental agreement is 223216836.

The van was delivered three hours and forty minutes late. It did not have a wind shield wiper blade on the drivers side and it was a rainy day. I had to take it to the airport to exchange vehicles and it made me three hours late for my engagement in another state.

Needless to say I ordered the vehicle online a week prior to pick-up.

While visiting Orlando, Florida, we acquired a one-week rental from Budget. We were told that their cars had transponders for the toll roads and if we wanted to turn it off there was a switch under the dashboard. There was never any mention of a hidden access fee which would be automatically added to our credit card when the tolls were posted.

Not only is the access fee more than the tolls, you are billed for the number of days on your rental, not the number of days you incur tolls. This is a very deceptive business practice.

Additionally, before leaving the airport we could not find the switch that would turn the transponder off. We grabbed an associate of Budget, in a Budget uniform, who also could not figure out how to turn the transponder off and therefore told us the car probably…

I am picking up a car at the Atlantic City Airport tomorrow. They are expecting snow. I live in Florida. I've been on the phone for over an hour with 5 different people concerning a question I have. No one can connect me to Atlantic City and no one knows the answer.

" I will never rent from Budget again! William Ansbro 813-689-8248 reservation number-00079648US2

We rented a mini-van in October in CA. We lost the keys and called budget to tell them. They gave us the address where we should have the van towed to a budget location near where we were staying. We called Nationwide to file a claim and for the lost keys and the tow. They towed it to the location given by Budget. Also we had it returned a day early and should have been reimbursed for that and we were ready to pay our deductible or fee for the tow and lost keys. Then our insurance company's tow truck called and said that the budget location we were told to tow it too was old and shut down. I called budget and they said, oh no problem we will come get the van, our fault. I said thanks and take care.

Then 3 months later we get a bill from their billing service (Viking Billing) for more than…

Attention Budget Customers: On 1/14/19, I rented a white Toyota Prius from the Budget LAX location. I was coming to LA for my son's wedding from Boston. From day one my Budget car had serious mechanical problems. The Toyota would intermediately not start.

Also, the low tire indicator on the dashboard was always on, after many, many calls to Budget for road side emergency for hours and put on hold. My complaint is that the Prius should never have been allowed the Prius to leave the rental lot at LAX in that condition.

Budget was of no help for days.

Finally Budget sent a replacement rental to my sons Hollywood home. I will be returning the replacement rental car to your LAX location today. I will be contacting my CC company when I return to Boston for further action.

My complaint has to do with the return process. I returned my rental vehicle over a week ago (DEC 15 2018) in Jacksonville NC. I have still not received the receipt. I have called budget a total of 6 times with regards to this matter and have been told each time they will email my receipt to me, I still have not received it and therefore I am delinquent processing my travel claim through the military. ALL I WANT IS MY RECIEPT emailed to me: kris.h.clampitt.mil@mail.mil please email my receipt

respectfully, Kris Clampitt

Hi,

This complaint is being filed not against Budget Rental itself but against a costumer of Budget Rentals (whom I assume is using a Budget van to provider delivery for amazon). Today, Sunday December 22nd, a driver of a Budget van (Oklahoma license plate 3AL 078) mistakingly pulled into my driveway instead of that of the neighbor. Rather than carefully backing up, he pulled a "3 point turn" at an unreasonably high speed driving off my driveway and into my plant bed damaging the metal trim dividing the driveway gravel and yard. I am hoping the driver can be identified and Budget will think twice about allowing this guy to rent their vans in the future.

Thank you for your time.

Patrick McCarty

The next time the car smelled heavily of smoke and I called to report it so as not to be charged for it and it took forever to get the car because the guy was busy arguing with a lady abut extended fees. while we waited and heard every word.

This last time I waited again while he waited on every customer ahead of me and then having me wait while he talked with someone on the phone for awhile with me there and an appointment time waiting patiently. So when I bring the car back after 4 days I'm told its filthy but there not going to charge me I asked what the problem was and I was shown where the front driver side had grass and

dirt from getting in and out of the car since it rained yesterday, and we were at the soccer fields I wanted to take a pic to send in but figured shed show her butt…

I am on a long-term rental (1 Oct 2018 - 14 Dec 2018), and recently noticed that the oil light coming on in the vehicle. I stopped in at your location located that the Norfolk International Airport on 3 Dec 2018 find out the source of the problem. The Gentleman who check me in (Mark) was very helpful stating the vehicle was past due for an oil change and I should have been notified on 1 Nov 2018 or this occurrence. He was prompt in checking me in and directing me to the counter to be processed for a new vehicle.

When I arrived at the counter, I was greeted by one of your clerks ( Nichole) after reviewing my paperwork, she offered a pick-up or a minivan. I informed that I would prefer a vehicle of similar size to the one turned in but she was adamant that the Pick-up and minivan was all…

I rented a car in Tampa, Florida. What should have been reserved on my confirmation were 2, awful choices. So, I upgraded. I got a Nissan, Sentra and it was no better. The car should not have been driven by anyone.

I called 3 times regarding the issue. The car was so loud, that I actually thought the engine was having some problems. My daughter and the three other girls also noticed the loud noise coming from the right side of the vehicle in the front door towards motor area.

Hard to tell exactly where it was coming from. I called three times about the issue and was switched around to so many people. The last person couldn't even find me in the system. I will never rent from budget again.

My friend, who also came to Florida for a college visit with her daughter had the same problems…

last week and the agent told me several aparrent lies about the car I received. 1. the gas he charged me for he said was cheaper than in Orlando. i saw several gas prices cheaper. He asked me what kind of car i usually drove and i told him a nissan quest.

he said he would give me an upgrade free. He gave us a Volks jetta which was a piece of crap. i am 73 years old and getting in and out of that car was a real chore. The car alcually surged when it was still.

Years ago Budget gave me an upgrade to a Lincoln and that was great but a Jetta that was unacceptable. 3. I don't know if the Airline discount was a better rate than AARP I had but the agent said it was.

$352,81 is a riduculous price for a week anyway and we only drove about 80 miles with most of those miles being lost to and from…

I have been renting from Budget Rent A Car, since, 12/2/17, while my 2007, Buick was in shop. I was told to get rid of it. 00 to repair which I do not have. Both my husband and I were laid off in 2011 and we had to in 2012 go back and forth to Rehoboth then Newark.

We are now living in Rehoboth, my mother passed away in 2015. I had to take care of her since 2013, and could not work. We were to claim Bankruptcy and gave up our house. This is the reason for renting the car for so long.

I would pay once I signed the agreement. It would never clear until the end with the bank. 09 Reservation# 800621284VA. He was an older man who said I could pay over the phone. I told him it is a few days early.

He said it did not matter. Just take the care back when it is due. 21 which bounced by debit…

I apologize if this has been submitted before, but 2 previous attempts disappeared from the screen before they were completed. I rented a car for June 28 through the Frontier Airlines website. When I went to the Budget counter at the Philadelphia airport, I was told that I did not have a reservation.

The number (38318215US5) was not valid. I phoned the Budget office that was listed on a form about problems with reservations. They also told me I did not have a reservation. I think the lady was trying to make me a reservation, but I could not understand her.

Diversity is great, but if a person is hired for customer service in the United States, they should be able to speak understandable English.. So I get back in line to rent a car. At this point I would have gone to another car company,…

My Budget agree number is 796981673/ Confirmation number is 35743781US3. This is the second time with Budget and not good. I rented on line and decided I would get my insurance when I got to airport rather than pay for something ahead before we even got to CMH.

Fist my flight was late 11/2 hours, then get to Budget counter no one there, sign says go to Avis--only 2 people working a line that I stood in for 11/2 hours before I got served. Then the agent could not speak English well was EXREMELY hard to understand.

92 for insurance which was $30 per day and if I would have known this would have bought on-line for $8-$9 a day this is absolutely ABSURD and misrepresentation as I mentioned this to agent he says only insurance we have, so after already waiting 11/2 hours in line we needed to…

I had a reservation for a Ford Fiesta or similar for today (June 28) to Sunday (July 1). My confirmation number was 37550264US3. I understand that things sometimes happen and not everything always goes well.

However, my complaint is not that my reservation was not honored (which it wasn't). My complaint is the attitude of the two men at the counter. I walked up to the counter and stood in line. One person was in front of me.

And another agent was "caring" for another customer. When the person in front of me finished the agent just immediately turned around and walked off without saying a word. He went out the back door and did not come back. I stood there waiting. Nothing was said.

He just looked at me, turned around and walked out. I wasn't sure if I should wait or get in the other…

Within my two-week vacation I had four lost days because I had to exchange cars three times due to dead batteries, inoperable components, and leaking oil. On the first two I had to drive 30 miles to effect the exchanges. For the last two I demanded that Budget deliver a car to me, but both of those leaked so much oil that I could not drive them. Finally I instructed budget to just take the 4th car away. To ensure I could make my flight back home, I rented a on-way drop car from Enterprise - It cost me $75.00 but reliably got me to the airport.

My Case # is 23438366.

This was a very frustrating experience that caused several lost opportunities for my wife and I to be with friends and enjoy planned activities.

Everything was great but I am the one who made a stupid mistake...I left my own navigation system in my rental car in Los Angeles Cal. Budget car # 82912896 under Thomas Daviau Travel partner Num AD/1H39J74 Address 811 Leta St Chittenango NY 13037 Thanks , Tom (return of vehicle April 28 2018 ) Left under driver seat ( no question about it) Red Subaru

Hi, there were 8 of us going to Phoenix Arizona. , our rental number was 147387623, again NOT HAPPY, LOVE TO HERE BACK FROM YOU PEOPLE AT BUCGET. Albert Kraft

With only 4 people in front of me it took 35 minutes to check in at the Jacksonville, Fl. airport. THEN, I had to wait another 45 minutes with dozens of others trying to get their vehicle from their valet goons. Complaining back at the check in desk was useless and certainly NOT sympathetic!! NO ONE seemed to care as they pushed the issue off saying, "It's not my job". REALLY?

Do your self a HUGE favor and rent a sled dog team at the Jacksonville, Fl. airport before dealing with these apathetic soles.

SHAME ON THEM!!!!!!!!!!!

I picked up my rental car from Ronald Reagan Washington National Airport on Tuesday, March 27 between 5-6 pm. I received a gray jeep, which was very dirty on the outside, and smelled like the inside had been shampooed that day.

Since I had been traveling all day, I went straight to the hotel. The next morning, when I started the jeep, it smelled like there was a skunk in the vehicle as the smell of shampoo had left overnight. I have a very busy work schedule this past week and had no time to turn in the vehicle for another one, especially with the heavy traffic.

During my time in the DC area, it rained. After the rain I had to clean the windshield, but there was no windshield wiper fluid. I am overly disappointed in my experience with Budget. My fastbreak # is SC564B. I would give the…

Noah should not be in a customer service position. 01. I called Ft Myers Budget car rental 1/19/18 at 6:30am to tell then I was over charged and Noah answered. He referred to having a good night, asked where I was calling and he said international after the second time of hearing international I asked him for his location.

Not only did he refuse to tell me, he proceeded to say Do YOU WANT TO ASK ME FOR MY AGE or FACEBOOK PROFILE. I am totally offended by his comments. They were unacceptable and uncalled for. He told me his location has nothing to do with the issue.

I totally agree however when during the call he references having a good evening it is ONLY NORMAL to ask where I was calling. Needless to say the call was not pleasant, again NOAH should NOT be on the phone speaking to…

made a reservation on the 2nd with my credit card. 30 am. Took a cab arrived on time. cab fair was $30. your agent told me at the counter he could not except my card after making the reservation with same card.

I have used this card many times at budget rentals at many other locations in Louisville with no trouble. My daughter called and was going to use hers but was told she had to be there. so when I called to get the cab back I had to wait 30 min.

that was so very in important had to be canceled and had to pay $50 to get to my doctor for next that I was to late. witch I didn t make on time and now have to pay for resch.

It was nice of him to rent me the car at $20. + taxs+ insurance and fees. I didn t get the job. make the dc and total f%#&. I could have had a nice car deliver to the…

I was budget insurance client, and before I changed to another insurance I lodged a claim with budget insurance regarding the windscreen of my car which was cracked. The budget consultant said I should take my car to glass fit in Rustenburg which is what I did.

Rustenburg glass fit fitted the new windscreen but the problem is it was throwing the wind on the lefty side of the car. I lodged the complain with Glass fit and they said I should bring the car for it to be re-fitted, and that's what I did.

The car came back with the same problem and it seems to be throwing a lot of wind now. Your urgent help to this regard will be highly appreciated, which might bring me back to your insurance.

Were told it would be a one time charge for driving through Washington Oregon California to a wedding in Vegas we were gone a total of 16 days we were not in California Oregon Washington for 16 days as we did not leave until the next morning gone 15 days they charged me for 16 days each state for a total 880.00 permits for driving on us highway but the highway does not see a cent of that money when i called to tell about the over charges the person in charge of budget Canada.

Anna said u used a lot of miles so those charges are yours to keep sorry u didn't read the contract we were told by the person at the desk it was a one time charge and the had to give permission to go to Nevada i said they gave us permission the reservation was for 570 plus 70 for extra permits when we brought the…

I rented a truck from Budget Rent a car on Thursday January 15, 2015. I walked into the Office of Orem, Utah at 12:30pm and began filling out the paper work. The man behind the counter had me initial and sign it without going over it. He was friendly but very inexperienced. He wasn't sure what the paperwork meant and wasn't even sure where I had to sign. His co-worker had to help him from time to time, although it was quick and very watered down information. So we proceed to the truck and inspected it cosmetically. Outside it seemed fine, there were of course small scratches, some small dents, dirt; evidence of a used 10ft moving truck. He had me turn on the key, but only to the accessories to see the mileage and gas.

A small orange light came on in the right corner in the shape of a…