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Budget Inn

2.0
71 complaints

Address

El Cerrito, CA 94530

Budget Inn locations face severe and consistent issues with cleanliness, pest infestations (roaches, bed bugs, rodents), and facility maintenance. Staff behavior is frequently reported as rude, unprofessional, and discriminatory. Guests commonly report being unable to stay in rooms due to unsanitary conditions, yet face difficulties obtaining refunds.

Common Issues

42% (25)
roachescockroachesbugs
68% (40)
dirtyfilthyblood
44% (26)
rudeyelleddiscriminated
52% (31)
no hot waterbrokenleaking ceiling
28% (17)
no refundcharged twicedeposit

Complaints

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Palmer Pacheco

Jun 14, 2025
0

I have been staying here at the budget inn for a week I am on a business trip for work. Today is 06/14/2025 I went to the office and request to get the room again she told me to check out I have not caused any problems she didn't want to use my credit card that was on file she said to checkout then

check back in which makes no since. I had to be at work I missed work due to her asking me to leave. The woman is very rude when I walk up to the desk she tells me what's up don't greet with a hello how can I help you.

I ask her if I my have towels and she tells me no I thought we are allowed to have towels here at the hotel. If someone could reach out to me cause this is not fare I had to miss work cause of her asking me to leave when I had my payment for the room.

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Quinton Gonyou

Dec 27, 2024
0

The people running the Farmington Budget Inn, in New York, only tend too rooms 1-2 times a week. They make you take your own trash out. And when you don’t get to it before they do their services they talk shit about you in the language they speak in front of you showing aggression that they have to do the job they were hired to do.

They let me my woman and my 21 month old son go without heat in the middle of winter for 9-10 hours. Didn’t change our room and only provided 2-3 extra comforters.

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Debra Ashley

Oct 15, 2024
0

I GOT A ROOM TO CHECK IT OUT FOR MY PREGNANT FRIEND COMING TO TOWN! I'D HEARD BAD THINGS! SHE WENT TO MY HOUSE N I CAME HERE! THEY CHARGED ME $80 FOR ONE NIGHT N HAD BEEN QUOTED $39!!

ONCE HERE UPON ENTERING THE ROOM-I SEEN MOLD SURROUNDING ENTER ROOM AROUND BASE BOARD! OR WHERE IT SHOULD B!

ALSO DOOR TO ROOM DOESN'T SHUT ALL THE WAY! I THEN GO TO THE BR N FOUND MOLD SURROUNDING TUB! N THE WINDOW HAS NO LOCK ON IT! THE AIR Conditioner KEPT SHUTTING ON N OFF!!

ALSO SMALL FRIDGE DOESN'T Function PROPERLY!! I THEN NOTICED THE BULB IN LIGHT IN MAIN ROOM WAS BURNT OUT N IN THE BR THERE WAS LESS THEN 1/4 OF A ROLL! I THEN GO TO THE OFFICE N REQUESTED A BULB N A ROLL OF TP.

HE SAID HE HAD NOTICED I HAD VISITORS N THAT WAS NOT ALLOWED! SO "NO" I WOULD NOT GET SAID ITEMS! I TOLD HIM I SEEN NO…

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Seth Turner

Oct 30, 2023
0

I rented a room out for one week. I'm on day 2 of my stay and this night I pulled the blankets out to find rodent droppings all over the pillow and sheets. I called reception who then came to my room, slammed the replacement sheets on the dresser, and then proceed to yell at me for calling the office about it.

She told me to leave at check-out which is at 11am. After she left I saw a mouse run across the floor behind the desk and dresser. I do not have the pictures of the droppings physically on the bedding itself, but below I have attached photos of the droppings in the box spring

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Kimberly Howard

Sep 9, 2023
0

I paid for a week service at this motel being Not able to sleep because of the Neighbor loud music all day and night I work in the morning and some nights my room is 171 and room 173 is very loud with music Then go to the Front Desk to Talk to someone and They was being very rude to this is the second time I tried to get help from the Front desk people who totally Rude as Hell I paid for a room on the 9/5/2023 which was Tuesday On Wednesday night loud next day Louder went to the office they keep eating their food and

turn back around Didn't get NO responds Here it's is Friday 9/8/2023 same shit have to be at work in the morning I will be in the office first thing in the morning to see Tobe moved or my money back for 4 days

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Kimberly Renee Sutton

Jun 20, 2023
0

The room was filthy the floors were not mopped i got told that we should have asked for full service i was not aware of such a service that should be a given service we had to ask for and take our dirty towels to the office to get more and to ask for more toilet paper when my friend complained we left came back and we were locked out of our room had to go back to office to get our cards renewed I won't rent from the budget inn at 4150 king st cocoa Florida off hwy 520 ever again it was disgusting the customer service from the front desk night clerk sucked

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Jennifer N Morrell

Jun 2, 2023
0

We have been here 2 weeks at the Russellville arkansas budget inn.. we have service animals and one is a cat.. we were informed cats are not allowed on the property but no signs say no cats.. even after the man was told they are service animals and that we have proof and all documentation we were still made to leave.. our room is clean.. no damages.. and we are quiet..

we told them we have service animals and even paid the pet deposit but he's still making us leave for no reason other than our service animal..

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Karyn M. Blodgett

May 23, 2023
0

Bathroom door had hole in it like someone punched it, bathroom mirror was marred by burn marks, TV or worked if manager came & programmed it, carpet was dirty. The sitting area in lobby was a couch under the stairway. The couch was filthy.

Front entry doors needed to be painted. Have pictures but unable to upload

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Melissa casey

May 20, 2023
0

I never been treated this rude at any hotel. Let's start off by saying poorly on customer service and false advertising. When my granddaughters came and visited. I ran to the store probably gone for 25 minutes. I got a call from my granddaughters that the lady came inn kick them out and yelling at them saying we can't have visitors.

I confronted her lady at desk. What u never said nothing about no visitors hell I paid for 2 nights. I won't go back to that budget inn in bebee Arkansas.

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Oscar

Mar 12, 2023
0

The manager of one of your location by 51st Ave McDowell Imelda torres is pocketing money on the side" when the client's want to check out early she doesn't really checks out the client she leaves them as checked in to make it look like the room is occupied in order for Imelda torres to move in her own guest into the supposedly occupied room to make a couple extra dollars

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Jessica castro

Mar 12, 2023
0

I rented a room they gave me room 112 me and my cousin had our own bed both beds had bedbugs I even took pictures to show manager he refused to give us another room or a refund we wasn't even here for an hour now both myself and my cousin are both bitten up itching n sitting in a room with bugs on our bed we have no money for a different hotel and manager isn't being helpful or care basically unfriendly ppl

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Anna campbell

Mar 10, 2023
0

I checked in at budget Inn in Cocoa Florida. I went to the room and had drug paraphernalia in bath tub was filthy. I call DN and all they said they would do was give me a $20 credit which is still not on my card I feel I should have, the whole amount for that room refunded to me dirty room was filthy needles on the floor and

a spoon that you can tell that used for drugs. I don't know what kind of budget inn in Cocoa Florida is running but I do need somebody to give me a call at 302-569-4074 I hope we can come to some kind of resolution before I need to call the state police thank you Anna Campbell.

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Hilary Dowden

Feb 27, 2023
0

Saturday 02/26/2023 i went rent a room at the budget inn in crowley la first room was room 220 walked in ac didnt work so i called the office she said come back she will give me another room now i was down stairs in room 107 something kept on biting me so im like no something isnt right i pulled the blankets and sheets off and seen bed bugs very much alive so i went to the office yet again got switched to room 110 and

i dont know who cleans up the hotel/ motel room but our pillow cases was full of blood someone elses blood not mine or my husbands the bed sheets and the white sham they put on the mattress had a big piss stain and there was blood spots all over the mattress i took pictures of the bed bugs and the sheets and pillows and bed that they had us on underneath the beds had fungus…

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Kimberly Sulamo

Feb 3, 2023
0

I don't know how you can allow a Budget inn in Stockton California on Hammer Lane use your name! com to rent a room at the Budget inn. I put the room in my husband's name and paid for the remainder from the free night on my husband's MasterCard. com account.

The rude lady behind the counter went and got the manager for help and the manager when I tried to explain to him what was going on told me to be quiet! Nobody will talk to me like that he is rude disrespectful and doesn't like women obviously and he's foreign!!

My husband was furious for him talking to me like that and we left then they refuse to refund us our money and our free night they said it was non-refundable! com! I will never write a room rent a room with your company again and I am going to write reviews on every site I…

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Sean wiesner

Jan 17, 2023
0

Attn; Budget Inn Management

I would like to bring to your attention a very concerning interaction I had with a member of the staff at the Budget Inn Sanford on the evening of January 12, 2023

I arrived at 3:30pm January 12 to book into a room for one night. I had a flight out of SFB very early in the morning. I was assisted by a very helpful front desk staff member who booked me into room 117. She advised where it was located in the building and said it would be convenient for me and I could park my vehicle right in front of the room.

That evening I was in and out of my unit many times, locking and unlocking the door with my supplied electronic key. I had to get to sleep quite early as I had to be up at 3:30am to travel to the airport for my flight.

Just after midnight, I was awoken by…

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Warr3n Browning

Jan 15, 2023
0

Reference to ur hotel in Henderson nc It is being used as a WHORE HOUSE. but the manager doesn’t care as long as they pay. R he wouldn’t have any business. Tiffany Christian is the biggest whore living mg there

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Richard Jacobson

Jan 12, 2023
0

I booked a room at the Budget motel in Brunswick Georgia. I called the office there about what the room contained eg. Microwave, small refrigerator etc. The man who answered the phone couldn't understand what I was asking. He hung up on me three times.

They have no business running a motel or any business that requires an understanding of English speaking customers

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Kay Perez

Nov 25, 2022
0

When you call ahead they give you a price and when you show up in person they change it, and ask for deposits, and tell you dont complain, well rooms are dirty looked like never been clean, rooms smell, and towels and sheets smelled, bugs everywhere, phone didn't work, heater wasn't working, door to the rooms wouldn't lock, and etc. If they don't what anyone to complain then they should do their job right instead of keeping the money they could be fixing things and making sure rooms are clean!

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Kenneth Broughton

Nov 18, 2022
0

Ir was full of homeless people so this is neither a motel or hotel,she said it's because of hurricane,check reviews people have said this way before.

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Shirley Dines

Sep 17, 2022
0

Filthy!!!! Had to pay for shampoo. No safety strips on bathtub. or safety bars . No chairs to sit on. Floors were so dirty, my feet were black when I walked on the filthy floors. Room STUN K!!!!

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Odessa Davis

Sep 6, 2022
0

The staff are rude and threatened to kick us out every day over a friend stopping by they didn't inform us of a no visitors policy.

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Brooklin Stacey

Aug 13, 2022
0

We ended up bringing a third person on our trip and the manger was irate about a 3rd person being in our room with two queen size beds. I had all I intentions of adding the 3rd person to our reservation, before I could do so the manager insulted my guest, attempted to walk into my room with his manager key while I was alone and

in the shower so my brother the 3rd guest was trying to protect me as I am a female in the shower with a stranger walking into my room unannounced. The manager called me trash when I went down to see what the issue was in the front office.

Charging me a deposit after I already paid for the room hours ago. I tried to pay the deposit with the same card I paid for the room with and they said no either leave or give me $30 cash now.

My quest tired to apologize as…

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Rebecca Harrold

Jun 15, 2022
0

I can't even give this hotel 1 STAR. Budget Host Inn Salina, KS

Budget host inn Sat Jun 11 - Sun Jun 12 This was THE most horrible experience I've had in my life while traveling. And I have traveled extensively in the U.S. and abroad. I am a professional musician and worked all day in Bella Vista, AR. after which I started my journey to get to my next Musical Production in Denver, Colorado. I arrived at the hotel at 11:30 pm on June 11, 2022, only to be told that my room had been sold to another customer and that there were no more rooms available. After having worked all day and traveling for 5 hours to get to the hotel, I was absolutely astonished. The front desk attendant was rude and called me a 'bitch' when I asked her why she had given my room away, I pointed out that there is…

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Kathleen Boyd

Apr 27, 2022
0

Been in the budget inn a week and a half not once has my bed been changed bathroom cleaned nor vaccum. Put garbage outside door have to go to desk to ask for towels and toilet paper. Keep getting told tomorrow

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Michael Martin

Apr 15, 2022
0

The most disgusting motel I have ever been at in my 50 plus years of traveling, the location at 815 Krome Avenue in Florida City, Florida. The internet pictures were deceiving the actual room was so dirty, bugs crawling on the stands and in the bathroom/shower areas there was no clean towels in the room we had to go to the office and the staff was like oh well attitude, they didn't care at all.

The only reason we stayed was everything around the area was already booked and we also had a pet with us so our resources were limited. We actually slept in our clothes due to the fact of the bugs and when we left the next day to do our visiting we took all our luggage and items with us we didn't want to leave anything in the room during our time away.

When we return to our room later that…

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melana prescott

Mar 29, 2022
0

There was water damage to the rental house where we stay the rental company made a reservation at the budget inn in Sanford Florida on Orlando avenue the first reservation was fine we checked in and the man at the counter said he needed my card for the deposit that would be refunded the following morning that was done and it showed on my bank statement.

The issue was still ongoing at our house so the rental company made another reservation. We checked in with the same man and he used my card again for the "deposit" we checked out the following morning and left. The following Friday 18th my card was charged for the 2 nights.

I called the next morning and have spoke who I was told is the GM as well as several other people who have just been passing me around. The last time I spoke with the…

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Melanie Watts

Mar 6, 2022
0

I cannot believe this hotel actually exists and charged me $165 for what I am going through. I had to sign something that said no refunds before I even got my room. I am generally terrified with this experience. I am also disgusted that I have seen half a dozen bugs and my sheets are stained.

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Warren David Aldrich

Feb 27, 2022
0

I booked a room in Deland, Florida for a one night stay. I arrived on Friday afternoon at 2:30 after finding the motel in the middle of nowhere. My first impression of the facilities was how poorly maintained the buildings, grounds an parking lot were.

The lobby was closed and I had to use a service window. Upon entering my room, #114, I noticed it smelled musty.

Also, there was only one wall light, no lamps and a hole in the wall near the door. I refused to stay and informed the desk clerk, then proceeded to book a room elsewhere. 19 is in order.

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Antonio Graham

Feb 21, 2022
0

I stayed at the Budget Inn on North Myrtle Beach on 2/19/22. The room was $112. and I also understand it was maybe a weekend rate. The room wasn't worth $40 more less $112.

furthermore the service persons had serious attitudes. Before it was checkout time which was 11am I was warming up my vehicle and they went into my room and began cleaning. It was only like 10:05am. I will never stay at that location again.

Even if it was for free. I should have known something was wrong with this business having a sign up on the inside of the room that state ( No Refunds, No Smoking, No Pets) .

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Akeiya Pruitt

Feb 6, 2022
0

I never seen so many bed bugs in my life I’m mad because I spent over 1000 dollars to stay here until the 26 of February my baby got bit and multiple bites on his skin !!! This is no way to live life you pay money you expect to be in peace

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Jaclyn Onyon

Nov 28, 2021
0

Yes, I stayed at the Budget Inn location in Okeechobee, Florida for just a little over a month starting around October 2021 till November 26th 2021. It was only me & my fiance, as well as our 2 dogs. We never rented by the month/week for few other different reasons, but we paid daily for our room- At that it was almost every time before checkout even rolled around, which was at 11am.

Additionally we paid the additional "pet fee" per day as well, with a Room total of $66/Night. As mentioned above, we stayed a few days over a month. During that stay we were no trouble to anyone or caused any issues or problems with anyone.

We minded our own business with occasionally a small chatter with the few different individuals that ran the front desk, with no issues. We really tried not to be a…

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Bernard Heeney

Jun 21, 2021
0

Management has horrible customer service!

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Serenity Klaysmat

May 18, 2021
0

Tired of being hung up on. Tired of waiting to get my refuse. My son was refused check in on top of it.

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Holden Mason

Apr 10, 2021
0

some quest that come. that place he don't treat ppl right at all..

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Marina Ulbrich

Jul 13, 2020
0

They were rude and disrespectful

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Ivan Rodriguez

Jul 4, 2020
0

I only got to stay here for an hour long, the place was filled with bed bugs and my family especially my newborn son was staying here. If my nephew haven’t gotten bit we would have not even noticed. When we went downstairs to check out and get a refund the guy told me to talk to the manager.

The manager’s name was Mr. Soni and the location was on Norwalk and Firestone. When I called to ask for a refund the guy told us that it isn’t his fault there’s bed bugs there that the people before hand probably had them.

But if that was the case doesn’t that mean they would have noticed it while cleaning? But the manger didn’t offer a refund and was really rude and hung up on us and said it’s not his problem.

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Deanna K Douglas

Jun 20, 2020
0

I have sent in multiple complaints. Here's more pics

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Diana Marie Andrade

May 22, 2020
0

Dirty worse room ever

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Evette Gonzalez

Apr 30, 2020
0

Worst Place I've ever dealt with room was infested with roaches paid 1100 dollars to be sleeping with roaches they need to be shut down the staff was. NOT helpful in any kind of way

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Deb Eakin

Apr 3, 2020
0

I’m filing a complaint against the Budget Inn at 3155 Huntsville Hwy In Fayetteville, TN, where the husband/wife owner are mean to their paying customers. A gal I help is homeless and has been living at BI almost 2 years and, she not only pays $900/mo out of her disability check for one room, but they harass her. It’s just not right.

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Deana Douglas

Jan 10, 2020
0

I stayed at the Budget Inn in Fallon Nv. I was there for almost 2 months. I started noticing bugs with in the first week of my stay. I complained. They didn't even look to see where they were coming from.

I moved rooms the second week. Same thing. The day I was checking out. I removed the heater (AC unit cover. It was completely mildly. I have bug bites all over my body. On check out. I told them my findings, along with the bugs found in the room and off my body.

I asked for at least a partial refund. And or the over $200 in cleaning/bug supplies. They said no. And acted like they didn't care. I'm turning it into the health department as well the BBB. Thank you.

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Mark G. Smith

Nov 27, 2019
0

cockroachs , no safety chain, no coat hangers or phone, radio, table, tissues, bath mat, hand towels, ice mach., rack sheet, clock, tv sucked, etc. worked hotels for 37 years.. bad!!!!

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Robert Bisson

Nov 12, 2019
0

When checking in we were told the pool was in the back and wifi was available along with complimentary continental breakfast. We went into the room to find that the TV did not receive but two channels, absolutely no wifi in the room ( it did work in the hallway.

Also the breakfast consisted of wrapped Danish and coffee (which if you got at the beginning was more than likely leftover since no amount of cream would ever lighten up the coffee) We were told in advance that we could see the room ahead of time because many opted to go elsewhere. When you are new to the area and tired from traveling most anywhere seems fine.

Anyway we refused the first room we saw but did accept the second room. Next day we went to check on the pool and found the county had made them close and chain the pool…

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Ron Morita

Oct 16, 2019
0

I made reservations at the Budget Inn at 10621 San Pablo Avenue, El Cerrito, CA for the night of September 1, 2019. My credit card was charged. My wife notified the manager that we would be checking in late, around 10 PM. When we arrived at 10:30 PM no rooms were available. The driveway has two unlit pillars near the exit to the parking lot. I backed into one and damaged my fender. I don't have a smart phone and opted to drive home rather than search for another motel late at night. On a country road, I ran into a deer. The total damage to my car, attributable to the Budget Inn fiasco, exceeds $3000.

I will not long forget my experience with Budget Inn.

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Rachelle Tuller

Oct 15, 2019
0

I made reservations for October 5th & 6th under my friends name, Elizabeth Carrillo, due to the fact that I have lost my ID. So we get there are given a room on the 2nd floor. I ask if there are any rooms availableon the 1st floor, due to the fact o have a really bad knee.

Your room is on the 2nd floor is what I'm told. Ok then. Get into my room, no hand towels, no ashtray so back down the stairs I go back into the office. Ask for hand towels was handed an entire packet of towels, whatever asked for an ashtray was told you did not reserve a smoking room and tried to show me his screen on his computer.

I told him no I'll be right back. So back up the stairs and back down them, had to get my phone. Walked back into the office, now im a little heated you have just told me that im basically…

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Brandy Hunt

Oct 3, 2019
0

I rented a room for a week. My room was infested with bed bugs. I told the front office and they acted as if it was no big deal. They offered to refund me half of today and said I could check out as they had no rooms available right now.

The housekeepers were very nice and respectful.

However the lady in the office was VERY rude and acted like I was bothering her with my problem.

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Ella Ramsey

Sep 23, 2019
0

My family make reservations for the Budget inn Express on Gordon highway in Augusta Georgia during our evacuation from Savannah Georgia upon arrival at the hotel we found it unfit to stay at therefore we requested our money back which the hotel denied. This hotel was rundown should not have been occupied by any one.

we were very dissatisfied with customer service because they made us pay for one night even though we did not stay there. 24. 24 for a night we did not occupy because of poor conditions at the hotel. Therefore I would like someone from corporate to contact me either by email or phone number concerning our refund from this hotel Ella Ramsey and family.

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Jalay Lewis

Sep 7, 2019
0

I enter My room 126 located on mc dowell and 51 ave . And there were roaches in there i went To front desk and i did Not move or touch anything and ask for refund and was told NO I didn’t get offered for a new room ! Horrible service bad attitude her name was Roxanne she couldn’t even provide me a manager number .

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Gary C Lightfoot

Sep 7, 2019
0

hurricane evacuated to budget inn columbiasc located on sunset dr. anything saying budget can shove and im sure you could care less

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Kevin DeJesus

Aug 21, 2019
0

There are roaches and one of my rooms that I got moved to because I ended up staying here a couple more days microwave didn't work the owners were Foreigner and barely spoke English I want to a room next to my room because the door was left wide open to eat my food that I just ordered because I waiting in the room of cockroaches for about 2 hours and

I have food that have gone cold so when I went to the other room and eat my food not only did I get yelled at but I got charged an extra $60 because I spilled a little duck sauce on the table and threw something in the trash owners are very rude assholes people here are trash and if you're outside your room guy they're going to try starting a fight with you or is his people traveling through that are like you that don't really do much they…

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