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Budget Inn

2.0
88 complaints

Address

El Cerrito, CA 94530

Budget Inn locations face severe and consistent issues with cleanliness, pest infestations (roaches, bed bugs, rodents), and facility maintenance. Staff behavior is frequently reported as rude, unprofessional, and discriminatory. Guests commonly report being unable to stay in rooms due to unsanitary conditions, yet face difficulties obtaining refunds.

Common Issues

42% (25)
roachescockroachesbugs
68% (40)
dirtyfilthyblood
44% (26)
rudeyelleddiscriminated
52% (31)
no hot waterbrokenleaking ceiling
28% (17)
no refundcharged twicedeposit

Complaints

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Holden Mason

Apr 10, 2021
0

some quest that come. that place he don't treat ppl right at all..

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Marina Ulbrich

Jul 13, 2020
0

They were rude and disrespectful

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Ivan Rodriguez

Jul 4, 2020
0

I only got to stay here for an hour long, the place was filled with bed bugs and my family especially my newborn son was staying here. If my nephew haven’t gotten bit we would have not even noticed. When we went downstairs to check out and get a refund the guy told me to talk to the manager.

The manager’s name was Mr. Soni and the location was on Norwalk and Firestone. When I called to ask for a refund the guy told us that it isn’t his fault there’s bed bugs there that the people before hand probably had them.

But if that was the case doesn’t that mean they would have noticed it while cleaning? But the manger didn’t offer a refund and was really rude and hung up on us and said it’s not his problem.

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Deanna K Douglas

Jun 20, 2020
0

I have sent in multiple complaints. Here's more pics

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Diana Marie Andrade

May 22, 2020
0

Dirty worse room ever

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Evette Gonzalez

Apr 30, 2020
0

Worst Place I've ever dealt with room was infested with roaches paid 1100 dollars to be sleeping with roaches they need to be shut down the staff was. NOT helpful in any kind of way

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Deb Eakin

Apr 3, 2020
0

I’m filing a complaint against the Budget Inn at 3155 Huntsville Hwy In Fayetteville, TN, where the husband/wife owner are mean to their paying customers. A gal I help is homeless and has been living at BI almost 2 years and, she not only pays $900/mo out of her disability check for one room, but they harass her. It’s just not right.

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Deana Douglas

Jan 10, 2020
0

I stayed at the Budget Inn in Fallon Nv. I was there for almost 2 months. I started noticing bugs with in the first week of my stay. I complained. They didn't even look to see where they were coming from.

I moved rooms the second week. Same thing. The day I was checking out. I removed the heater (AC unit cover. It was completely mildly. I have bug bites all over my body. On check out. I told them my findings, along with the bugs found in the room and off my body.

I asked for at least a partial refund. And or the over $200 in cleaning/bug supplies. They said no. And acted like they didn't care. I'm turning it into the health department as well the BBB. Thank you.

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Mark G. Smith

Nov 27, 2019
0

cockroachs , no safety chain, no coat hangers or phone, radio, table, tissues, bath mat, hand towels, ice mach., rack sheet, clock, tv sucked, etc. worked hotels for 37 years.. bad!!!!

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Robert Bisson

Nov 12, 2019
0

When checking in we were told the pool was in the back and wifi was available along with complimentary continental breakfast. We went into the room to find that the TV did not receive but two channels, absolutely no wifi in the room ( it did work in the hallway.

Also the breakfast consisted of wrapped Danish and coffee (which if you got at the beginning was more than likely leftover since no amount of cream would ever lighten up the coffee) We were told in advance that we could see the room ahead of time because many opted to go elsewhere. When you are new to the area and tired from traveling most anywhere seems fine.

Anyway we refused the first room we saw but did accept the second room. Next day we went to check on the pool and found the county had made them close and chain the pool…

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Ron Morita

Oct 16, 2019
0

I made reservations at the Budget Inn at 10621 San Pablo Avenue, El Cerrito, CA for the night of September 1, 2019. My credit card was charged. My wife notified the manager that we would be checking in late, around 10 PM. When we arrived at 10:30 PM no rooms were available. The driveway has two unlit pillars near the exit to the parking lot. I backed into one and damaged my fender. I don't have a smart phone and opted to drive home rather than search for another motel late at night. On a country road, I ran into a deer. The total damage to my car, attributable to the Budget Inn fiasco, exceeds $3000.

I will not long forget my experience with Budget Inn.

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Rachelle Tuller

Oct 15, 2019
0

I made reservations for October 5th & 6th under my friends name, Elizabeth Carrillo, due to the fact that I have lost my ID. So we get there are given a room on the 2nd floor. I ask if there are any rooms availableon the 1st floor, due to the fact o have a really bad knee.

Your room is on the 2nd floor is what I'm told. Ok then. Get into my room, no hand towels, no ashtray so back down the stairs I go back into the office. Ask for hand towels was handed an entire packet of towels, whatever asked for an ashtray was told you did not reserve a smoking room and tried to show me his screen on his computer.

I told him no I'll be right back. So back up the stairs and back down them, had to get my phone. Walked back into the office, now im a little heated you have just told me that im basically…

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Brandy Hunt

Oct 3, 2019
0

I rented a room for a week. My room was infested with bed bugs. I told the front office and they acted as if it was no big deal. They offered to refund me half of today and said I could check out as they had no rooms available right now.

The housekeepers were very nice and respectful.

However the lady in the office was VERY rude and acted like I was bothering her with my problem.

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Ella Ramsey

Sep 23, 2019
0

My family make reservations for the Budget inn Express on Gordon highway in Augusta Georgia during our evacuation from Savannah Georgia upon arrival at the hotel we found it unfit to stay at therefore we requested our money back which the hotel denied. This hotel was rundown should not have been occupied by any one.

we were very dissatisfied with customer service because they made us pay for one night even though we did not stay there. 24. 24 for a night we did not occupy because of poor conditions at the hotel. Therefore I would like someone from corporate to contact me either by email or phone number concerning our refund from this hotel Ella Ramsey and family.

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Jalay Lewis

Sep 7, 2019
0

I enter My room 126 located on mc dowell and 51 ave . And there were roaches in there i went To front desk and i did Not move or touch anything and ask for refund and was told NO I didn’t get offered for a new room ! Horrible service bad attitude her name was Roxanne she couldn’t even provide me a manager number .

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Gary C Lightfoot

Sep 7, 2019
0

hurricane evacuated to budget inn columbiasc located on sunset dr. anything saying budget can shove and im sure you could care less

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Kevin DeJesus

Aug 21, 2019
0

There are roaches and one of my rooms that I got moved to because I ended up staying here a couple more days microwave didn't work the owners were Foreigner and barely spoke English I want to a room next to my room because the door was left wide open to eat my food that I just ordered because I waiting in the room of cockroaches for about 2 hours and

I have food that have gone cold so when I went to the other room and eat my food not only did I get yelled at but I got charged an extra $60 because I spilled a little duck sauce on the table and threw something in the trash owners are very rude assholes people here are trash and if you're outside your room guy they're going to try starting a fight with you or is his people traveling through that are like you that don't really do much they…

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cassandra cox

Aug 16, 2019
0

if i could give 0 stars i would. I had an employee call me and my boyfriend white and black trash all simply because we went to go pay another night and we gave more than what the room was and needed change.

She gave us 2$ short of what our change was supposed to be and when we brought it up she said she had to check the cameras and be sure that we were telling the truth. When we asked her to check the cameras she stood there and looked at us like we were idiots.

We nicely asked for a manager and she said "no i will not get the manager" and then proceeded to tell us she wasnt giving us the rest of our change. After asking for the change one more time, she took the money we had paid for the room and rudely threw it back at us and told us to leave.

We again asked for a manager and she…

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Connie Coon

Aug 10, 2019
0

will never use a budget inn again

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MARY HALL

Jul 14, 2019
0

WE HAVE CALLED 11 TIMES IN 45 MINUTES FOR THE FRONT DESK TO SEE AVAILABILITY AND NOONE HAS EVER ANSWERED THE PHONE; YOUR COMPLAINT CENTER ALSO TRIED TO CALL AND NOONE ANSWERED THE PHONE FOR THEM EITHER. THE NUMBER IS SUPPOSED TO BE 636-639-1987.

I SUGGEST YOU FIRE THE PERSON WHO IS SUPPOSED TO BE AT THE FRONT DESK! WE CHOSE ANOTHER HOTEL.

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Daniel Purcell

Jul 13, 2019
0

I was racially discriminated by desk clerk in Gillette WY on Friday July 12. The clerk failed to provide valid reason for taking copy of my ID...Refused to rent room to disabled spouse with service dog after confirming on blue tooth call.After lengthy discussion refused to call manager and admitted was mad because I spoke to fast then I spoke to slow. As was blue tooth call was over head by witness. Handicapped access was blocked off.Several smokers in front of only entrance had to pass within inches and less than 4 feet from door

Clerk got real quite when started filming with cell phone.

Thanks Dan

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Jesi McCauley

Jul 12, 2019
0

My fiancee paid for a week in advance plus an extra $70 for his dog. He was evicted after 2 nights for having her, who is a service dog. He has epilepsy and mental problems. He even offered to pay for her again but was refused.

He was then threatened and forced off the property. Worse, he was called a retard, having ADHD and dyslexia this upset him very much. He was given $120 back but really needed the room and now has to try to find a new one.

The owner should be penalized, he is rude and refused to give his name, as I spoke to him over the phone several times for explanation and each time he hung up.

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Douglas Hartshorn

Jul 10, 2019
0

Stayed at budget in in Gonzales Texas Building is old But their customer service is awesome Tracey what a great great lady and budget in should be proud of her and should model the way she works with the public thank you

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Hillary Storey

Jun 24, 2019
0

We went to a softball tournament in Magee, MS on June 21-23. com. When we arrived at the motel they couldn’t find anyone’s reservations, there were 5 of us that rented rooms. When I was checking in she wanted me to tell her the PIN number to my debit card.

I refused and made her unlock the door so I could put it in myself which I noticed then she charged me more than I was supposed to pay. 78 and they were debiting my card $140. She said she would refund me $8 but never did anything to show me she was crediting my card back that amount.

We checked in and left for the tournament and when we arrived back we got into our rooms and they were disgusting. There was black mold growing on the walls, stuff growing in the microwave and the room smelt terrible.

We went to the office to demand a…

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Robert Carroll

Jun 12, 2019
0

Manger was rude when asked for another room he flicked me off like I did not matter. I was unsatisfied with service And he refused to give my money back amd called the authorize. I am a fair man however this was not right how I was treated. Madison , Al. Madison Blvd.

I rate this hotel a 0.

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Paul Averick

Jun 10, 2019
0

I couldn't believe how rude and disrespectful the owners were. I felt like it was a Budget inn prison. He harassed a patron and was a nosey pain. The owner should be replaced with a better human being. He is scum.

I will never recommend that place. I ended up leaving and sleeping in my car because of them . This was the worst proprietor ever.

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Stacey Stanley

Jun 7, 2019
0

My daughter and her family checked into Budget Inn Sanford Florida. Both rooms were filthy dirty, one of the rooms bed was not even made. Dirty bed linen was balled up and sitting in a chair in the hotel room.

The family that checked in after us came running out of their rooms saying hell no, there are bed bugs. Needless to say we checked back out immediately. Evan, the gentleman at the desk was very quick to give me the refund.

However, the money doesn't go right back to my credit card, so therefore it put me out $150. We drove down about 15 miles to a Marriott. This experience wasn't what we wanted after a long flight here

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Shanthi Jayadev

Jun 1, 2019
0

The Caldwell location is maintained very poorly. After we checked in at 8:30 pm we noticed that the refrigerator was not working. We had to call to get it replaced. Although they said it was nonsmoking the smoke smell lingered.

The toilet kept flushing itself. The toilet floor was unbearable. The light bulb was not working and the maintenance guy could not find a way to go behind the bed to replace. At 11 pm I complained and they said they could move us into a different room.

That is a joke when my spouse was tired and went to bed they wanted to move us. Please shut this place. Not worth the money. We want a refund

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Breelyn Petty

May 27, 2019
0

We found blood on our sheets at the budget inn host NAU location. We didn’t even sleep in the room because it was absolutely disgusting. We paid for a room that we didn’t even get to stay in and did not get our money back.

Will never be staying again.

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Doreen Jackson

May 20, 2019
0

Staff entering rooms while guests are gone. Housekeeping never cleaning rooms when scheduled but days later when guess are never there. Staff are cussing out guess, being unprofessional. Staff is stealing money at cash register. All staff is kin to Management and living in hotel, as well as partying with guess during business hours.

Allowed guess to work here to lower room fees. Staff doing drugs on property while on duty, All things done are also known by Management also.

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Richard Gillani

Apr 30, 2019
0

I had a two night reservation for 4/25 and 4/26/19 at Carlisle Budget Inn 1125 Harrisburg Pike Carlisle PA. 17013... My experience their was Horrible. (1) I check in and the first thing I experience was a Very long screw was installed on the entrance door that cut my fingers on.

(2) The room smelt musty so when I opened the window to get fresh air into the room their was absolutely no screen on the window ! (3) I went to take my medical pills and then their was no cup or glass to take water with for my medications.

(4) I then thought about taking a shower, I discovered that there was No Soap in the bathroom what so ever. (5) The most gross is when I observed LARGE clumps of human hair in the corners of the bathroom.. It was discussting !!!

I photographed this with my cell phone camera..…

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Dave

Apr 27, 2019
0

The Budget Inn in Neddles Ca should be fumigated and burned.

I won’t go into details, as there are to many issues, I will say that I was in the Hotel business for over thirty years and never stayed in a worst property.

The franchise should be yanked ASAP, and the regional manager put into a less damaging position.

I’ll never stay in a Budget in again

David Noll 406 930 1608

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brad

Apr 22, 2019
0

Danville, Viginia. Budget inn. I got a room at the budget inn and was first greeted at my room by two crsck heads. upon entering my room, i found extensive cigarette burns in the blankets on the bed. The walls were full of holes and white spackle.

the shower curtain rod was not attached to the shower, the sink in the bathroom was bary attached to the wall, the bathroom was so disgusting that i could not shower or even sit on the toilet seat. Totally disgusting.

You budget inn CEOs should all be fired for running a business like this. ill sleep in my car before o ever stay in another budget inn.

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Elisabeth Pauli

Apr 19, 2019
0

On a recent trip to Florida with my daughter, we stayed at the Budget in Jasper, FL. It was the worst experience I have ever had with lodging. The first room we were given was filthy! Stains dirt, dust and stains on just about everything from bedding to bathroon.

We did not touch the room, as it was obvious that something was very wrong. They're was only 1 double bed, the other one was ripped off the wall and was absent. The headboard remained on the wall, but that was it.

That along with the odor and filth made me return to the office to get a new room. The worker has no idea what room was what, and where to put us.

Finally, she gave me a key to another room and we went to it. This room had a horrible odor, not just smoke but nasty. Although it did have both beds, and since we were…

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Ryan Mahaffey

Apr 10, 2019
0

On Monday, April 8th at 2:15am I arrived at the Williamsburg Kentucky location after a full day's travel from Florida- heading to northwest Ohio.

I was assigned Room 105. I have been in the hospitality industry for over 25 years and was shocked at just how vulgar and unkempt this property was!! The overall presentation including maintenance and fixtures were outdated and less than poor. I was afraid to pull back the covers on the bed for fear of what I'd find! There was a very loud tweeting/chirping noise which I can only assume was a bird's nest by the door. The walls were paper thin so I could hear *every* noise. I could not sleep so after approximately 3 hours, I decided just to leave and continue my journey. I then noticed signage on the bathroom wall that stated that the room rate…

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WILLIAM &Rosie barnett

Mar 30, 2019
0

My experience difficulties and does not fit my expectation of what a hotel should look like. at a 65 dollar a night hotel room it was filthy blood leakage on sinks and toilets thinking about reporting to osha. I am a hotel maid myself if this paducah ky motel is low on staffing I and my cousin are willing to help with housekeeping needs we just completed our new hotel and

cleaning rooms for our boss in order to re open travel lodge in metropolis Il also we work daily for red roof these hotels will reference for us tonight I am requesting a refund of money brings facts can't get good night's sleep nor ice water for hair in bucket or even take a bath for nasty tubs can't eat at table or cook in the microwave this upsets me our hotels are cleaner and cheaper rated this price the maids should…

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Takeria Bryant

Mar 24, 2019
0

The establishment is infested with fleas, my body is covered in flea bites, I called to get my receipt emailed to me and her exact words were “ma’am i’ve already given you a receipt what did you do with the one I gave you “ ........ and acted as if she couldn’t send it to me !

I called corporate and at first they tried to make me feel like I didn’t know which hotel I stayed in, also after all of that he told me I can’t file a complaint with them , SO WHAT EXACTLY IS THE POINT OF CORPORATE IF THEY DONT WANT TO KNOW HOW DISGUSTING THEIR EMPLOYEES AND ESTABLISHMENT IS!

AND I AM SERIOUSLY DECIDING ON WHETHER I SHOULD SUE !

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billie westenhaver

Mar 23, 2019
0

i checked in at 3:00 AM AND shortly after was being bit by bugs so by 345 am I was trying to get the front desk to answer the bell and get my money back. she never answered ans i slept in my car. that is all the money i had and couldnt even stay in the room. please refund my moeny for my 45 minute stay. thank you

billie westenhaver

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Djordan Brooks

Mar 20, 2019
0

They charge my card twice foe 1 night.Had to wait a week till i get my money back .Door lock me and wife in the room and we couldn't get my dominions when it arrived.The rooms are ran down and cost too much for 1 night .

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Tabitha Owens

Mar 19, 2019
0

i stayed at the budget inn in durant Oklahoma .I went in with some friends. well those friends stoled my identity used my id card to rent room and front desk didnt even make sure the id matched the person. also the room was nasty blood on bed .scum in toliet and the front desk kady was so rudeshe gave out 4 cards to get in room to who ever asked for one.

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Adam

Mar 16, 2019
0

This the worst place ever. Full of druggies and crackheads and the lady at the front desk is on crack. She will take your deposit and say you dont get one back when you leave. She makes you believe you smoked in th is ro ok m and then says you have to leave and never come back.

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Loretta Tournear

Mar 15, 2019
0

There service sucks at wentzville mo Budget Inn I left and called a friend that was there two hours after I left I left my hair straightener and my blow dryer and when I called it was already gone and they didn't know were it went they r theives they have no manners they r very rude they raise there prices on the rooms every time we go back there there contenital breakfast is not a contenital it is dry donuts they need to have a better breakfast my ceiling was falling in they didn't do shit about it they tried to tell me that 295 a week for 3 people and

one bed don't think so if I don't get this settled with u all I'm calling the better business bureau on this business because i think I should get compensated on this because I went there tonight to get a room tonight and they wanted to…

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Loretta Tournear

Mar 4, 2019
0

I just made one the other day but forgot to put this in there I have been here since Sept of last year off and on but last month in Feb I was here left a expensive hair straightener and a hair dryer behind the bathroom door hanging called a friend of mine that was staying here just a couple hours after I left and they done been in there and

took it because my friend said they said they didn't know we're it was they r supposed to hold stuff that they find like that for 30 days if the owner don't retrieve it then they can do wat ever they want with it right well not here at the wentzville mo bugetinn they keep it of throw it away or give it too somebody and

March 1st my son came too stay and they raised my rent 295 a week from 275 which that's fine but I only had one bed so I had my friend…

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Loretta Tournear

Mar 3, 2019
0

There maid does not clean the rooms like they should be I have a whole in my ceiling were it has been leaking for a couple of weeks won't do nothing about it I pay 65 dollars a night I r 300 a week they r rude they charge wat ever they want they don't have a contenital breakfast a dry donut and john Wayne coffee they won't move me to down stairs unless I pay more money these room r gross and nasty and got cock roaches I think the health department or someone needs to come look at this place they have right having a place like this because they r very rude to people this wat I put up with and

they raise there nightly fee on the weekends too and I don't think us right this is winter they shouldn't be 65 a night or 300 a week they r not worth that much maybe 40 or 45 a night would be…

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Venus Calhoun

Mar 3, 2019
0

ready to get in the bed and pulled back the sheets and needles drop down from the bed onto my foot and floor seems to me i think one stuck me me immediately rushed out the door to mgmt and they came removed the needles and said we could sleep in other bed when i pulled back the sheets it appeared to look unclean ask for them to give me more sheets right now my leg i hurts happened.

Close to 8:00 Arizona time. Called cooperate number explaned to customer servive. 1-800 number they hung up on me Im really upset and scared this has happen happen. I will have nightmares and pray to God I'm not infected with anything whole experience is horrifying.

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samson Samson

Jan 29, 2019
0

This people expect their rent and deposit right away .. They take over a month to give you your deposit . I checked out on December,24,2019 it's January 29 2019 and still no check .. The staff like Kenny is really rude .

I feel if I did call everyday they wouldn't have forgot about my deposit. So now when I call they transfer me to Kenny and his got a really bad attitude and basically tells me to stop calling. He even says I call 4times a week and I should stop .

What an asshole If you did your job right then I wouldnt have to call

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MARTIN FANO

Dec 17, 2018
0

and asked them if they ever visited any of these properties. if it is you need to take action.. DUMP! Broken down, filthy dirty. I have never ever stayed at a property is this state of dis-repair. so there are children all over the place, and noise.

Many strange people hanging around at night. kept all my gear in the trunk of my car. left after 2 days.

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Deborah Blair

Dec 1, 2018
0

First the staff was horribly rude, instead of working they hang out with friends that are just sitting around the lobby.

Second I reserved a king bed and was told other reservations came before mine and I was down graded to a full. Even though I made my reservations on the hotels website and it said there was 3 king available.

There is no ac in my room only fan setting and heat. No hot water in the shower. Dust everywhere and cobwebs on the wall. Moved some things and found bugs. There was hair and food in the sink. The toilet paper hadn’t been changed.

Chipped paint all over the floor. Just disgusting! What are they charging customers for!? Bad service dirty rooms cold showers and no ac in a hotel room on Florida ?! This place is a joke!

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Roberta Poley

Nov 10, 2018
0

The room was absolutely disgusting!

First off the lobby was locked when we arrived to check in, we had to converse through a glass window, not very appealing or safe! This should have been my first clue something wasn't right. The room had dead bugs all over the floor, we found live bugs in the sink and the tub.

The room had a very bad odor, it smelled like musty bleach, we both ended up with a severe headache the next morning. There was at least a one inch gap at the bottom of the door, making every noise echo in the room.

You could hear every person outside, every car, every noise! The room was very sparse, there was no luggage rack, no dresser, only a table with the tv on it and a rolling chair, the fridge with a small microwave on top of it, that's it!

Where are you supposed to put…

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Isaac Rhodes

Nov 6, 2018
0

while my fiance and I had stayed at the budget inn in Troy ohio on the dates of November 5th & 6th. one of the management personell had blantly walked into our room at approximately 10:30am both mornings without warning my fiance was just getting out of the shower and as well for me i was in the process of getting dressed.

very unprofessional and this matter should be taken seriously... sincerely Mr. Rhodes

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