Budget Inn logo

Budget Inn

2.0
90 complaints

Address

El Cerrito, CA 94530

Budget Inn locations face severe and consistent issues with cleanliness, pest infestations (roaches, bed bugs, rodents), and facility maintenance. Staff behavior is frequently reported as rude, unprofessional, and discriminatory. Guests commonly report being unable to stay in rooms due to unsanitary conditions, yet face difficulties obtaining refunds.

Common Issues

42% (25)
roachescockroachesbugs
68% (40)
dirtyfilthyblood
44% (26)
rudeyelleddiscriminated
52% (31)
no hot waterbrokenleaking ceiling
28% (17)
no refundcharged twicedeposit

Complaints

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Palmer Pacheco

Jun 14, 2025
0

I have been staying here at the budget inn for a week I am on a business trip for work. Today is 06/14/2025 I went to the office and request to get the room again she told me to check out I have not caused any problems she didn't want to use my credit card that was on file she said to checkout then

check back in which makes no since. I had to be at work I missed work due to her asking me to leave. The woman is very rude when I walk up to the desk she tells me what's up don't greet with a hello how can I help you.

I ask her if I my have towels and she tells me no I thought we are allowed to have towels here at the hotel. If someone could reach out to me cause this is not fare I had to miss work cause of her asking me to leave when I had my payment for the room.

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Quinton Gonyou

Dec 27, 2024
0

The people running the Farmington Budget Inn, in New York, only tend too rooms 1-2 times a week. They make you take your own trash out. And when you don’t get to it before they do their services they talk shit about you in the language they speak in front of you showing aggression that they have to do the job they were hired to do.

They let me my woman and my 21 month old son go without heat in the middle of winter for 9-10 hours. Didn’t change our room and only provided 2-3 extra comforters.

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Debra Ashley

Oct 15, 2024
0

I GOT A ROOM TO CHECK IT OUT FOR MY PREGNANT FRIEND COMING TO TOWN! I'D HEARD BAD THINGS! SHE WENT TO MY HOUSE N I CAME HERE! THEY CHARGED ME $80 FOR ONE NIGHT N HAD BEEN QUOTED $39!!

ONCE HERE UPON ENTERING THE ROOM-I SEEN MOLD SURROUNDING ENTER ROOM AROUND BASE BOARD! OR WHERE IT SHOULD B!

ALSO DOOR TO ROOM DOESN'T SHUT ALL THE WAY! I THEN GO TO THE BR N FOUND MOLD SURROUNDING TUB! N THE WINDOW HAS NO LOCK ON IT! THE AIR Conditioner KEPT SHUTTING ON N OFF!!

ALSO SMALL FRIDGE DOESN'T Function PROPERLY!! I THEN NOTICED THE BULB IN LIGHT IN MAIN ROOM WAS BURNT OUT N IN THE BR THERE WAS LESS THEN 1/4 OF A ROLL! I THEN GO TO THE OFFICE N REQUESTED A BULB N A ROLL OF TP.

HE SAID HE HAD NOTICED I HAD VISITORS N THAT WAS NOT ALLOWED! SO "NO" I WOULD NOT GET SAID ITEMS! I TOLD HIM I SEEN NO…

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Seth Turner

Oct 30, 2023
0

I rented a room out for one week. I'm on day 2 of my stay and this night I pulled the blankets out to find rodent droppings all over the pillow and sheets. I called reception who then came to my room, slammed the replacement sheets on the dresser, and then proceed to yell at me for calling the office about it.

She told me to leave at check-out which is at 11am. After she left I saw a mouse run across the floor behind the desk and dresser. I do not have the pictures of the droppings physically on the bedding itself, but below I have attached photos of the droppings in the box spring

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Kimberly Howard

Sep 9, 2023
0

I paid for a week service at this motel being Not able to sleep because of the Neighbor loud music all day and night I work in the morning and some nights my room is 171 and room 173 is very loud with music Then go to the Front Desk to Talk to someone and They was being very rude to this is the second time I tried to get help from the Front desk people who totally Rude as Hell I paid for a room on the 9/5/2023 which was Tuesday On Wednesday night loud next day Louder went to the office they keep eating their food and

turn back around Didn't get NO responds Here it's is Friday 9/8/2023 same shit have to be at work in the morning I will be in the office first thing in the morning to see Tobe moved or my money back for 4 days

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Kimberly Renee Sutton

Jun 20, 2023
0

The room was filthy the floors were not mopped i got told that we should have asked for full service i was not aware of such a service that should be a given service we had to ask for and take our dirty towels to the office to get more and to ask for more toilet paper when my friend complained we left came back and we were locked out of our room had to go back to office to get our cards renewed I won't rent from the budget inn at 4150 king st cocoa Florida off hwy 520 ever again it was disgusting the customer service from the front desk night clerk sucked

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Jennifer N Morrell

Jun 2, 2023
0

We have been here 2 weeks at the Russellville arkansas budget inn.. we have service animals and one is a cat.. we were informed cats are not allowed on the property but no signs say no cats.. even after the man was told they are service animals and that we have proof and all documentation we were still made to leave.. our room is clean.. no damages.. and we are quiet..

we told them we have service animals and even paid the pet deposit but he's still making us leave for no reason other than our service animal..

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Karyn M. Blodgett

May 23, 2023
0

Bathroom door had hole in it like someone punched it, bathroom mirror was marred by burn marks, TV or worked if manager came & programmed it, carpet was dirty. The sitting area in lobby was a couch under the stairway. The couch was filthy.

Front entry doors needed to be painted. Have pictures but unable to upload

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Melissa casey

May 20, 2023
0

I never been treated this rude at any hotel. Let's start off by saying poorly on customer service and false advertising. When my granddaughters came and visited. I ran to the store probably gone for 25 minutes. I got a call from my granddaughters that the lady came inn kick them out and yelling at them saying we can't have visitors.

I confronted her lady at desk. What u never said nothing about no visitors hell I paid for 2 nights. I won't go back to that budget inn in bebee Arkansas.

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Oscar

Mar 12, 2023
0

The manager of one of your location by 51st Ave McDowell Imelda torres is pocketing money on the side" when the client's want to check out early she doesn't really checks out the client she leaves them as checked in to make it look like the room is occupied in order for Imelda torres to move in her own guest into the supposedly occupied room to make a couple extra dollars

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Jessica castro

Mar 12, 2023
0

I rented a room they gave me room 112 me and my cousin had our own bed both beds had bedbugs I even took pictures to show manager he refused to give us another room or a refund we wasn't even here for an hour now both myself and my cousin are both bitten up itching n sitting in a room with bugs on our bed we have no money for a different hotel and manager isn't being helpful or care basically unfriendly ppl

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Anna campbell

Mar 10, 2023
0

I checked in at budget Inn in Cocoa Florida. I went to the room and had drug paraphernalia in bath tub was filthy. I call DN and all they said they would do was give me a $20 credit which is still not on my card I feel I should have, the whole amount for that room refunded to me dirty room was filthy needles on the floor and

a spoon that you can tell that used for drugs. I don't know what kind of budget inn in Cocoa Florida is running but I do need somebody to give me a call at 302-569-4074 I hope we can come to some kind of resolution before I need to call the state police thank you Anna Campbell.

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Hilary Dowden

Feb 27, 2023
0

Saturday 02/26/2023 i went rent a room at the budget inn in crowley la first room was room 220 walked in ac didnt work so i called the office she said come back she will give me another room now i was down stairs in room 107 something kept on biting me so im like no something isnt right i pulled the blankets and sheets off and seen bed bugs very much alive so i went to the office yet again got switched to room 110 and

i dont know who cleans up the hotel/ motel room but our pillow cases was full of blood someone elses blood not mine or my husbands the bed sheets and the white sham they put on the mattress had a big piss stain and there was blood spots all over the mattress i took pictures of the bed bugs and the sheets and pillows and bed that they had us on underneath the beds had fungus…

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Kimberly Sulamo

Feb 3, 2023
0

I don't know how you can allow a Budget inn in Stockton California on Hammer Lane use your name! com to rent a room at the Budget inn. I put the room in my husband's name and paid for the remainder from the free night on my husband's MasterCard. com account.

The rude lady behind the counter went and got the manager for help and the manager when I tried to explain to him what was going on told me to be quiet! Nobody will talk to me like that he is rude disrespectful and doesn't like women obviously and he's foreign!!

My husband was furious for him talking to me like that and we left then they refuse to refund us our money and our free night they said it was non-refundable! com! I will never write a room rent a room with your company again and I am going to write reviews on every site I…

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Sean wiesner

Jan 17, 2023
0

Attn; Budget Inn Management

I would like to bring to your attention a very concerning interaction I had with a member of the staff at the Budget Inn Sanford on the evening of January 12, 2023

I arrived at 3:30pm January 12 to book into a room for one night. I had a flight out of SFB very early in the morning. I was assisted by a very helpful front desk staff member who booked me into room 117. She advised where it was located in the building and said it would be convenient for me and I could park my vehicle right in front of the room.

That evening I was in and out of my unit many times, locking and unlocking the door with my supplied electronic key. I had to get to sleep quite early as I had to be up at 3:30am to travel to the airport for my flight.

Just after midnight, I was awoken by…

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Warr3n Browning

Jan 15, 2023
0

Reference to ur hotel in Henderson nc It is being used as a WHORE HOUSE. but the manager doesn’t care as long as they pay. R he wouldn’t have any business. Tiffany Christian is the biggest whore living mg there

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Richard Jacobson

Jan 12, 2023
0

I booked a room at the Budget motel in Brunswick Georgia. I called the office there about what the room contained eg. Microwave, small refrigerator etc. The man who answered the phone couldn't understand what I was asking. He hung up on me three times.

They have no business running a motel or any business that requires an understanding of English speaking customers

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Kay Perez

Nov 25, 2022
0

When you call ahead they give you a price and when you show up in person they change it, and ask for deposits, and tell you dont complain, well rooms are dirty looked like never been clean, rooms smell, and towels and sheets smelled, bugs everywhere, phone didn't work, heater wasn't working, door to the rooms wouldn't lock, and etc. If they don't what anyone to complain then they should do their job right instead of keeping the money they could be fixing things and making sure rooms are clean!

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Kenneth Broughton

Nov 18, 2022
0

Ir was full of homeless people so this is neither a motel or hotel,she said it's because of hurricane,check reviews people have said this way before.

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Shirley Dines

Sep 17, 2022
0

Filthy!!!! Had to pay for shampoo. No safety strips on bathtub. or safety bars . No chairs to sit on. Floors were so dirty, my feet were black when I walked on the filthy floors. Room STUN K!!!!

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Odessa Davis

Sep 6, 2022
0

The staff are rude and threatened to kick us out every day over a friend stopping by they didn't inform us of a no visitors policy.

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Brooklin Stacey

Aug 13, 2022
0

We ended up bringing a third person on our trip and the manger was irate about a 3rd person being in our room with two queen size beds. I had all I intentions of adding the 3rd person to our reservation, before I could do so the manager insulted my guest, attempted to walk into my room with his manager key while I was alone and

in the shower so my brother the 3rd guest was trying to protect me as I am a female in the shower with a stranger walking into my room unannounced. The manager called me trash when I went down to see what the issue was in the front office.

Charging me a deposit after I already paid for the room hours ago. I tried to pay the deposit with the same card I paid for the room with and they said no either leave or give me $30 cash now.

My quest tired to apologize as…

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Christina Payne

Jul 13, 2022
0

I moved out April 29 2002it’s now July 13 2002 I still haven’t received my deposit back it’s bad enough you have clean the room and still lose 50 bucks but it to take this long for the deposit is outrageous!! Y’all want your rent on time and we pay on time but can’t get our deposit in 4-6 weeks as we we’re told not acceptable!!

And no one from cooperate to talk to. Not a happy customer.

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Rebecca Harrold

Jun 15, 2022
0

I can't even give this hotel 1 STAR. Budget Host Inn Salina, KS

Budget host inn Sat Jun 11 - Sun Jun 12 This was THE most horrible experience I've had in my life while traveling. And I have traveled extensively in the U.S. and abroad. I am a professional musician and worked all day in Bella Vista, AR. after which I started my journey to get to my next Musical Production in Denver, Colorado. I arrived at the hotel at 11:30 pm on June 11, 2022, only to be told that my room had been sold to another customer and that there were no more rooms available. After having worked all day and traveling for 5 hours to get to the hotel, I was absolutely astonished. The front desk attendant was rude and called me a 'bitch' when I asked her why she had given my room away, I pointed out that there is…

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Kathleen Boyd

Apr 27, 2022
0

Been in the budget inn a week and a half not once has my bed been changed bathroom cleaned nor vaccum. Put garbage outside door have to go to desk to ask for towels and toilet paper. Keep getting told tomorrow

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Michael Martin

Apr 15, 2022
0

The most disgusting motel I have ever been at in my 50 plus years of traveling, the location at 815 Krome Avenue in Florida City, Florida. The internet pictures were deceiving the actual room was so dirty, bugs crawling on the stands and in the bathroom/shower areas there was no clean towels in the room we had to go to the office and the staff was like oh well attitude, they didn't care at all.

The only reason we stayed was everything around the area was already booked and we also had a pet with us so our resources were limited. We actually slept in our clothes due to the fact of the bugs and when we left the next day to do our visiting we took all our luggage and items with us we didn't want to leave anything in the room during our time away.

When we return to our room later that…

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melana prescott

Mar 29, 2022
0

There was water damage to the rental house where we stay the rental company made a reservation at the budget inn in Sanford Florida on Orlando avenue the first reservation was fine we checked in and the man at the counter said he needed my card for the deposit that would be refunded the following morning that was done and it showed on my bank statement.

The issue was still ongoing at our house so the rental company made another reservation. We checked in with the same man and he used my card again for the "deposit" we checked out the following morning and left. The following Friday 18th my card was charged for the 2 nights.

I called the next morning and have spoke who I was told is the GM as well as several other people who have just been passing me around. The last time I spoke with the…

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Cassie Bentley

Mar 18, 2022
0

Such a horrible experience at the Budget inn. Very dirty, flies , mold, cigarette stink in a no smoking room, screws were loose in bathroom, hinges are rusted, stains on the walls. I get it , it is low end.

But it is not clean.... AT ALL. but dosnt help that the rooms are disgusting.

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Luke McMshan

Mar 17, 2022
0

There are two big signs in the air advertising the price to stay at this hotel . On Bardstown Rd the big sign says rooms from $59.99 after taxes it’s 69.99$ then there is a big sign 100ft I’m the air on the property saying rooms from $49.99. Then I got my room # 134 an after 2 hours of walking on the floor in our room our feet were black . Wow with Covid an the hotel isn’t cleaning the floors in the rooms . This is absolutely unacceptable. I should call the BBB an the health department. I won’t be staying here again .

Luke McMahan 502-705-9134

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Cherie Schnedler

Mar 15, 2022
0

I had a HORRIBLE experience at one of your BUDGET INNs in DeLand Florida on Sunday, March 13. picture #1) This is the notice hanging on the entrance of lobby. Receptionist assured me it was due to remodeling. Receptionist appearance was concerning.

Many people wandering and loitering, as well as kids running around. 2 police present. We went ahead and decided to stay since it was so late. The following pictures are of the room. 1) Dirty bathtub and toilet. Toilet had fecal in it already 2) Exposed wires.

Filthy walls and counter 3) Lamp was filthy and horrible rust, as well as mattress falling apart. Mattress was queen size on a full size frame. It was literally hanging over. 4) Walls are filthy and door did not latch.

5) This carpet, as well as furniture was disgustingly dirty 6) The…

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Sandra Smith

Mar 13, 2022
0

We checked into this hotel since there we no hotels available for the sudden death of my father due to CoVid 19 complications. We checked in at 11:30pm and paid $180 for the room and this was the most disgusting room!

There was black mold (which I have pictures) roaches and silver fish in the sink. We told the attendant up from that there was no remote for the tv and no hot water at all in the room and she just argued with us!

We ended up checking out an hour later due to the poor conditions of the room and got no refund only to drive three hours back home after an emotional day! This is highly unacceptable and I am requesting a refund

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Melanie Watts

Mar 6, 2022
0

I cannot believe this hotel actually exists and charged me $165 for what I am going through. I had to sign something that said no refunds before I even got my room. I am generally terrified with this experience. I am also disgusted that I have seen half a dozen bugs and my sheets are stained.

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Shauna Cranford

Mar 1, 2022
0

I booked a room through expedia for budget in st Petersburg and when I went to the front desk the woman at the counter was smoking weed and it stunk like weed. She was high checking us in. Sent us to a room with bed beds, no hot water, no Wi-Fi.

This was not what was advertised at all. I requested a refund and the woman called her boss who said to call Expedia for a refund and ask them to call the manager. This was an awful place and I wouldn’t even offer it to homeless people or pets.

Now I’m fighting for my refund.

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Warren David Aldrich

Feb 27, 2022
0

I booked a room in Deland, Florida for a one night stay. I arrived on Friday afternoon at 2:30 after finding the motel in the middle of nowhere. My first impression of the facilities was how poorly maintained the buildings, grounds an parking lot were.

The lobby was closed and I had to use a service window. Upon entering my room, #114, I noticed it smelled musty.

Also, there was only one wall light, no lamps and a hole in the wall near the door. I refused to stay and informed the desk clerk, then proceeded to book a room elsewhere. 19 is in order.

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Antonio Graham

Feb 21, 2022
0

I stayed at the Budget Inn on North Myrtle Beach on 2/19/22. The room was $112. and I also understand it was maybe a weekend rate. The room wasn't worth $40 more less $112.

furthermore the service persons had serious attitudes. Before it was checkout time which was 11am I was warming up my vehicle and they went into my room and began cleaning. It was only like 10:05am. I will never stay at that location again.

Even if it was for free. I should have known something was wrong with this business having a sign up on the inside of the room that state ( No Refunds, No Smoking, No Pets) .

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Gail Kaufman

Feb 9, 2022
0

Please call me at 6027963055 to much to trxt about Lydia at front desk!!!!!

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Akeiya Pruitt

Feb 6, 2022
0

I never seen so many bed bugs in my life I’m mad because I spent over 1000 dollars to stay here until the 26 of February my baby got bit and multiple bites on his skin !!! This is no way to live life you pay money you expect to be in peace

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Jaqueline Smith

Jan 25, 2022
0

This was the worst motel room I have ever stayed in. Almost $100 for this room and it was awful. Torn discolored lampshade, dented in front door, numbers falling off, no cover on the thermostat, TV so snowy it’s almost un watchable.

We hadn’t been coming in late and leaving super early I would’ve demanded a refund. Absolutely terrible motel.

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Anonymous

Jan 21, 2022
0

I have been here at budget inn north I-35. Austin tx location for 3 days now since January 18 after the first night I work up and my hand was red and itching I didn’t think anything of it during the third day which is today I noticed bumps starting to occur and

it’s red and burning and itching and looks a little swollen I did not have this problem before coming here and have never had it before until arriving here I have a picture of how it looks I haven’t seen the bugs myself but I looked up wat bed bug bites look like and it looks very similar I want to kno what can be done about this

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Jaclyn Onyon

Nov 28, 2021
0

Yes, I stayed at the Budget Inn location in Okeechobee, Florida for just a little over a month starting around October 2021 till November 26th 2021. It was only me & my fiance, as well as our 2 dogs. We never rented by the month/week for few other different reasons, but we paid daily for our room- At that it was almost every time before checkout even rolled around, which was at 11am.

Additionally we paid the additional "pet fee" per day as well, with a Room total of $66/Night. As mentioned above, we stayed a few days over a month. During that stay we were no trouble to anyone or caused any issues or problems with anyone.

We minded our own business with occasionally a small chatter with the few different individuals that ran the front desk, with no issues. We really tried not to be a…

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Janet williams

Nov 27, 2021
0

I went to the budget inn hotel I checked in for a week the room was not clean my breaker box circuit went out and I went and report it to the front desk and I was ignored it was very cold in that room they was very rude I needed some electricity in my room I had to ask for.towels when I iquire about my room needed cleaning I was given the cleaning products Wow I need.to be contacted my name Janet Williams my phone is 917 999 8303 Thank you

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Nancy Bennett

Aug 16, 2021
0

Where do I start.

First the temperature outside was over 100.

Second they would not allow anyone in the air conditioned lobby.

Third elderly people who need to sit or anyone with a disability could not sit while it took them 10 mins to check us in. The lady that check us in could not understand why we need more that one key.

We where sharing a room. We got to the room. The paint on the walls was pealing. Out bathroom had no toilet paper holder. The window on the far side of the room did not have a curtain. And it need one bad!!

The building next door had a flood light on all night there was no sleeping with the light that came through. We were in room 28, our friends where in room 31 and they did not fair much better.

Also our refrigerator was very old and not doing well. I have to…

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Marcus Jolivette

Aug 16, 2021
0

I stayed at the Budget Inn in Conway, Arkansas. It was the worst motel I have ever been too. Room smelled bad, towel are not even white. They look dirty. Then he keep changing the prices. They don't know what roll over me.

So the bug you early in the morning to see if you are staying. They kick you out of the room to clean the room. These people don't need to run this business. I am a retired veteran and this is very unacceptable.

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Cheryl Norr

Jul 24, 2021
0

When it’s 10pm and the last room within miles, you stay in at Less than a Budget Inn in Caldwell, Idaho. The bathroom door was falling off the hinges, the dresser had a big chunk out of the top, the floor had not been swept (it had dog hair all over it).

There was a ice bucket in the fridge with ice in it from a previous guest. The upside, the towels were new and clean. The sheets were clean and no bed bugs(they were scared to stay). We were to tired to leave!

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Alysia Tenee Lane

Jul 19, 2021
0

I was staying at the budget inn in Waynesboro VA when your manager of it took a partial payment with promise to give it back if we did not stay and then decided that he was going to call the cops on us because we wanted the money back and we're not going to stay in a dirty room for $80

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Mrs Wiilis

Jul 10, 2021
0

Do not visit Budget Inn in Canton Mississippi. It is not fit for dogs. The tub was black The whole bathroom was gross. The room smelt like smoke. The attending once I complained was not the manager but checking in he was.

Well , listen to this, He told me " Its not my fault I could not get any painters in" Painters? What about maids to clean... Then have the nerves to say " Cant get money back" Budget Inn is this acceptable?

I been sick every since..

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Bernard Heeney

Jun 21, 2021
0

Management has horrible customer service!

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Helen Plazibat

Jun 2, 2021
0

Budget Inn Barstow Ca at 1111 East Main Street, Barstow, CA 92311, United States of America

Scam operator on 5/29/21 Asked for cash deposit king room Confirmed on Booking.com

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Tami Reupert

May 22, 2021
0

Tell him we had a reservations when we got there everything was fine in the morning we got bit there's bed bugs everywhere tried to go to the office to let them know they had bed bugs but they hid and they locked the door they wouldn't let us in and they knew they had bed bugs and now we're asking for a refund and it's just wrong when you trying to feel safe with us covid-19 thing and

I need to fix that before anybody else goes and has a reservation with him it's just wrong and trying to drive home with bed bugs in your clothes and your car and we're asking for money back plus a little bit more for getting all that stuff done too if you don't mind thank you

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Serenity Klaysmat

May 18, 2021
0

Tired of being hung up on. Tired of waiting to get my refuse. My son was refused check in on top of it.

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